VICTOR KIYINGI

Customer Care Assistant / Sales Associatewith 5+ years of experience ensuring

business growth through outstanding customer service & communication

CORE COMPETENCIES CORE ATTRIBUTES

CONTACT DETAILS
• Business Development
+971522869641
• Customer Service
kiyingivictor91@gmail.com • Product Launch
• Client Relations
• Complaints Handling • Friendly & Polite
• Communication • Flexible & Adaptable
• Negotiation • Energetic & Committed
• Team Collaboration • Computer Literate

PROFESSIONAL EXPERIENCE

SALES ASSOCIATE June 2016 - February 2018

PERSONAL
Mukwano Group of Companies, Uganda
INFORMATION
• Acted as first point of contact for customers in multiple cities for products including soap,
Location: Dubai, UAE plastic, detergents, etc.
Nationality: Ugandan • Provided customers with the right product information such as pricing, recommended
Visa Status: Tourist Visa usage, discounts, etc.
(Expires July 7th) • Processed all customer payments including cash and credit card
Availability: Immediate • Demonstrated the ability to deal with a variety of customers from different cultures,
backgrounds & personalities
• Communicated with the manager and the other 5 team members to highlight and solve
challenges or specific complaints

CUSTOMER CARE /SALES ASSISTANT April 2012 - April 2015

LANGUAGES Kakira Sugar Works Limited, Uganda
English • Received all sugar orders from B2B clients ensuring accuracy of all orders
Swahili • Worked closely with the supervisor to process all orders
• Handled customers’ enquiries via phone, email or mail
• Demonstrated the ability to handle difficult customers with calm
• Worked in a collaborative manner in a team of 20 people

SHOP ASSISTANT (6 month internship) 2011 - 2012

IT SKILLS Woolworths, Clothes Section, Uganda
Excel • Received and unpacked new stocks &arranged clothes section based on shop’s guidelines
Word • Worked in shifts to ensure the clothes section includes all relevant items and remains tidy
• Supported customers with any enquiries and requirements, directing them to relevant shop
Emails
sections or specific products

EDUCATION

Bachelor Degree in Management Science, Kyambogo University, Uganda

HOBBIES Topics: Marketing | Accounting | Management Accounting | Financial Analysis | Principles of
Management | IT Practical
Football
Movies A Level: Uganda Advanced Certificate of Education, Kyambogo College School, Uganda
Social Media
O level: Uganda Certificate of Education, Kyambogo College School, Uganda