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Customer Services Opportunities


Infrastructure Customer Service consists of a Information Technology Careers at ExxonMobil
dynamic team of individuals who provide IT support
services by interacting closely with ExxonMobil www.exxonmobil.com/careers
customers on a global scale. Although, experience
is not a pre-requisite for this job, people who join us
have the opportunity to develop their soft-skills and While ExxonMobil is known primarily as an oil company,
interpersonal skills while acquiring technical most do not realize that embedded within that huge
knowledge in a multitude of platforms and If you are: enterprise is one of the world’s largest Information
Start Your Career in IT at ExxonMobil
applications. This can help pave the way for greater Technology (IT) organizations. The ExxonMobil Business
Your initial assignments within IT typically
job advancement or recognition in the IT industry. • A technical visionary Support Centre in Malaysia, which started operations in
involve applications development services,
• An effective leader September 2004, is one of the Business Support Centres
computing infrastructure, data
The list of services includes: • A strong analytical and that hosts the company's IT organization and provides
management, and user support, and could
Helpdesk - First point conceptual thinker support across the globe.
be in any area described in this brochure.
of contact to address • Results-oriented
Your supervisor will try to match your
customer problems • An excellent communicator More than 650 employees based in Kuala Lumpur
assignments with your interests, academic
related to End User • Creative and innovative provide project management, infrastructure, applications
background, and experience. You will be
Computing tools and • Flexible & geographically and customer service support to ExxonMobil’s affiliates all
expected to accept responsibility early and
services. Support is mobile over the world. We work in partnership with our clients in
to work on global, virtual teams. A
provided in several • Ready to take on the world’s ExxonMobil’s business units, which explore for, develop,
Technical Mentor will be assigned to help
languages, namely English, Japanese, Thai and toughest energy challenges produce and market petroleum
you get started, and you will be working
Mandarin. Fluency in language and good telephone beside more experienced staff members and petrochemical products.
etiquette are essential attributes of a candidate for who are eager to support and help you Our goal is to be the
this job. along the way. undisputed industry leader in
Come Join ExxonMobil for a leveraging Information
Access Administration - Provides systems and World of Opportunities… Technology to enable business
Chandran Anamalai; BSc Computer Science,
applications access privileges on various platforms Universiti Sains Malaysia
success.
such as LAN, Lotus Notes, VPN, Mainframe,
SAP/R3 and Mid-Range. Offers opportunity to gain “In my 19 years with ExxonMobil, I Our computing infrastructure work includes LANs, WANs,
knowledge and experience on multiple have had the opportunity to work in Find out more at: all sizes and types of servers, and a wide variety of PC
technologies and applications. Information Systems Projects, www.exxonmobil.com/careers/my hardware and software. IT is also tasked with the design,
Application Support, Operations, development, and support of business applications
International Assignment, Audit, solutions to meet the needs of the petroleum and
Global Security Monitoring - Reviews and verifies Security & Controls and
Audit Logs on changes performed using privilege petrochemical customers worldwide. We are also involved
Infrastructure Customer Service.
IDs on servers to ensure compliance with the Location: in the design, development and support of technical and
ExxonMobil Security & Control principles. The All these different assignments show the diversity of scientific applications that enable ExxonMobil’s exploration,
- ExxonMobil Business
scope of service covers Asia Pacific, Europe, Africa exposure and experience that I have gained from production, development and research activities.
Support Centre Malaysia
& Middle East, America and South America. ExxonMobil. I have always admired the integrity,
reputation and the highest order of principles and Sdn Bhd, Kuala Lumpur,
If you are looking for a career that includes a variety of
values of this organization which makes it a good Malaysia
Support Services - Provides support services to computing challenges and the opportunity to support
corporate citizen.”
Helpdesk and Access Administration which include diverse global businesses, then a career in IT at
Quality Assurance, Training, Problem & Change ExxonMobil is the place for you.
Management, Service Quality and Data
Management.
EXXONMOBIL SUBSIDIARIES IN MALAYSIA
ExxonMobil Exploration and Production Malaysia Inc.
Esso Malaysia Berhad
ExxonMobil Malaysia Sdn. Bhd.
ExxonMobil Borneo Sdn. Bhd.
ExxonMobil Manufacturing Malaysia Sdn. Bhd.
ExxonMobil Business Support Centre Malaysia Sdn. Bhd.
ExxonMobil Services (Labuan) Limited
ExxonMobil Chemicals Malaysia Sdn. Bhd.
Infrastructure Opportunities Business Application Opportunities
ExxonMobil data centers are among the As an analyst in Business Applications, a
largest and most efficient of their kind, new employee will quickly assume
capable of processing hundreds of millions responsibility in assisting with applications
of computer instructions per second. support for ExxonMobil’s worldwide business.
Located in key sites around the world, You are encouraged to “dive-in” to your first
these centers provide the computing and assignment and apply your technical
communications foundation for tens of knowledge of software and hardware
thousands of users. As an analyst in products to develop applications solutions for
Infrastructure, your assignments, just to real problems. You will have the opportunity
name a few, could involve: to work hand-in-hand with a team of high-
caliber professionals from around the globe
• Monitoring corporate servers across the to meet these challenges. A wide variety of
world in coordination with two other assignments await you, which could include:
teams in different time zones to provide
24/7 coverage
• Protecting corporate networks from
hackers and virus attacks
IT databases
• Consulting with business partners to
design an application enhancement that
solves a complex business problem
• Supporting international data and • Writing interfaces to link purchased
telecommunications networks software products together
• Enabling internet, intranet, and e- • Structuring SAP modules for the latest
business connectivity corporate initiative
• Participating as a member of a worldwide • Testing and coordinating upgrades to
team in new infrastructure projects software products
• Supporting retail store networks • Analyzing global application performance
• Providing email and collaboration tools and resolving critical problems
for worldwide use • Managing and supporting large databases
• Supporting automation tools for
managing terabytes of stored data Jun Haan Too; Software Engineering, Multimedia
University
• Installing, configuring, and supporting
servers and mainframes that house "Work at ExxonMobil is globally
thousands of key business applications Natasha Noor Roslan; Electrical & Electronics Engineering diverse, fun and exciting. I have
and databases (Hons), Universiti Tenaga Nasional worked on projects in Houston,
“The second I heard the name ExxonMobil, I been to Fairfax, supported users as
• Supporting globally standard
knew this is where I wanted to work. The remote as Equatorial Guinea and
configurations for desktops and laptop collaborated with affiliates in Doha,
experience of working in ExxonMobil exceeded
workstations my expectations. There is tremendous Qatar. Perhaps the most important
• Windows and UNIX server and desktop opportunity to grow even for fresh graduates. factor in my decision to work at
support Working in a global organization, meeting ExxonMobil was the amount of
• Supporting dual-processor LINUX people from different parts of the world, responsibility given to graduates. Just two months on
clusters totaling over 800 nodes, (over learning about new cultures has kept a the job and I was given the task of extending a billing
constant pressure to stay competitive and that’s challenging system that bills out millions of dollars every month, so
1600 processors) for seismic processing,
and exhilarating at the same time. It has really opened my eyes you can imagine having to ensure the margin of error
reservoir simulations and break-through is zero to none. Needless to say, it was an educational
to different viewpoints“
Upstream research work experience like no other."

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