Introduction

UEI Ltd, Kollam
1.1 INTRODUCTION
Organization study deals with critical evaluation and analysis of all the aspects of a
particular firm. It gives a clear idea about the functions and practice of various
department heads and operational efficiency of the department as a whole. This particular
study gives a clear idea about the functions, practices and the delegation of authority of
United Electrical Industries Ltd, Kollam. With this, study gives an overview about the
practical situations, which a company is functioning
According to Allen Kelly an “organization is the process of identifying and grouping of

work to be performed defining and delegation of authorities and responsibility and
establishing the relationship of people efficiently towards the achievement of
organizational goals”. So it is very much important to study the organization structure.
The organization study will help us to reveal the how things are coordinated in real time
situations. The personnel function is really all about motivation. It is agreed that unless
individuals are motivated to perform effectively, they may not achieve the level of
performance that is desired to them. Managerial people are always facing the problems
motivating their subordinates to release their potential more effectively and thereby
permit the desired goals of the organization and the needs of employees to be achieved.
The purpose of motivation is to create conditions which people are willing to work with
zeal, initiative, interest and enthusiasm so that the goals of an organization are achieved
effectively.
Leadership is means of directing. It is the ability to influence a group towards the

achievement of goals. It is the human factor that helps a group identify where it is going
and then motivate it towards its goals. Without leadership, an organization would be only
a confusion of the people and machines.
Training makes a very important contribution to the development of the organization’s

Human Resources and hence to the achievement of its aims and objectives. To achieve its
Mount Zion College, Kadammanitta. Page 1

UEI Ltd, Kollam
purpose, training needs to be effectively managed so that the right people, in the format
right time and at the right costs.
1.2 Period and Scope of the Study

Period
The research “organization study on United Electrical Industries Ltd.” was carried out
during the period of 1st June 2009 to 30th June 2009
Scope of the Study:
The study is intended to attain first hand experience of the overall function of the
organization. It also provide to chance to see the constraints faced by the manager while
putting the theory
1.3 Objective of the Study
 To get an organizational exposure.

 To understand the organizational structure.
 To understand the functioning of each and every department
 To understand the actual functioning of the organization
 To understand the basic of departmentation
 To study about the employee – employer relationship
 To make an evaluation of the performance or the organization
 To make a SWOT analysis
1.4 Significance of the Study

UEI Ltd, Kollam
The project entitled ‘AN ORGANIZATION STUDY ON UNITED ELECTRICAL

INDUSTRIES LTD, KOLLAM’ helped me to acquire practical knowledge regarding the
working condition and quality policies adopted to improve the efficiency of the workers
etc.
1.5 Methodology
The methodology adopted in the study comprises of the collection of both primary and
secondary data. The data was collected from different section, offices, staff, workers etc.
 Primary data
The primary data was collected through personal interview with the managers
and personnel’s in the organization.
 Secondary data
The secondary data was mainly collected from the company journals,
handbooks of QSR Pvt and through survey reports and publications being
prescribed by UEI Ltd.
1.6 Limitations of the Study:
The limitations of the study are:
1. Time.

UEI Ltd, Kollam
Time limit was a major limitation of the study since the time was limited to a
period of 45 days. I was not able to acquire sufficient knowledge about the
functioning of the company.
2. Accuracy of the data
The study is mainly based on secondary source and therefore errors are
possible. The hesitation of the part of the management to disclose several
matters, which are kept as confidential, was another limitation. The personal
interview may be affected by personal bias.
The personnel resource of the company is limited. So it was a challenge to

collect data without interrupting the normal operation of the company
2.1 INDUSTRY PROFILE

UEI Ltd, Kollam
One of the main problems the industrial world faces now is the scarcity of energy. The
demand is more and supply is less. More research is done to find out alternative source
of energy. The researchers are still in its beginning phase. Till some new alternative
energy is found out, the dependence will be on existing forms. Electricity being the
important among them plays a major role in almost all industries. Apart from industries,
it is the basic form of energy for house hold purposes also. Production of electricity has
become more expensive which demands careful utilization and accurate measurement.
The share of electricity consumption of large buildings in the commercial sector is

currently of the order 7 percent of country’s overall consumption and it is growing at
about 12 percent over the last few years. Annual energy consumption in commercial
buildings which is in excess of 200kwh with the standards is implemented. According to
Construction Industry Development Council (CIDC), residential and commercial
construction has been growing in excess of 10 percent per annum and that accounted for
nearly 41 million square meters last year.
With escalating power demand in South East Asia, most countries in the region are
demanding novel electricity meters. Moreover, as increasingly more electric utilities
meters at their consumers (both small power and large power consumers) site, sale for
both single phase and three phase meters are increasing. Hence, the electricity meters
market is witnessing stable growth. This is likely to further accelerate with the transition
of electro mechanical meters to electronic/digital meters in the future.
As the electricity metering and billing industry moves ever closer to full automation and
computerization, electronic meters that can communicate with each other and with other
electronic systems are expected to become an essential part of the network. An Electro
mechanical meter merely measures demand and consumption of energy and quite
simple. “However, with the latest electronic meters one can implement the tariff at
which the utilities sell the electricity”, cites the analyst of this research service.
Therefore, power distribution electric utilities can sell electricity at a lesser price when

UEI Ltd, Kollam
the demand is low and Kilowatt-hour (Kwh) pricing can be high when the demand is
high. Manufacturers must offer additional and more advanced technology features to
stand apart from competition.
The South East Asian electricity meters market is highly active, with several public and
private utilities, smaller municipalities and electronic co-operatives. There is intense
competition in the electricity meter markets attributed by the presence of Chinese and
other manufacturers and suppliers in South East Asia. One of the main concerns that
affect the local meters market is the presence of the many meter brands from China.
These are typically low priced and low quality meters, which utilities are sometimes
forced to opt for since such meters would meet their budget especially on household
meters segment.
However companies that offer high quality meters are likely to find greater demand with
certain utilities in the market and may even increase their profit margins due to the end-
user confidence in their products, says the analyst. With several software-based and
multi-functional features such as automated remote metering and multi-calibrations in
demand, manufacturers will have to incorporate more applications into their products
and offer more than just the normal measurement of energy flow for billing.
The main players in the electricity measuring instrument manufacturing in India are
 HPL Socomet Pvt Ltd, New Delhi
 Anchor Electricals Ltd, Daman
 Naina Powers Pvt Ltd, Hyderabad
2.2 COMPANY PROFILE

UEI Ltd, Kollam
United Electricals Industries Ltd, Kollam was incorporated in the year 1950 in the
private sector. It is the factory in India to manufacture Electricity House Service Meters.
It is located at 3 km South of Kollam. The company started its manufacturing activity in
technical collaboration with world renowned measuring instrument manufacturers M/S
Aron Meters Ltd, England. It is initially started with the assembly of Single-Phase
meters with imported components for sub assemblies. The company owes its origin to
Shri.K.P.S.Nair, the chief Electrical Engineer of Travancore-Cochin State and
Shri.Abraham Pothen, an eminent industrialist. Major shares of the company were taken
over by the Kerala Government in 1957 and reconstituted as a Public Ltd Company.
As usual with most industries, this company also had to face certain troubles like
inadequate working capital, labour unrest etc. The company gradually overcome this and
started establishing steady market for the product. In 1956 a plan of diversification was
initiated and manufacturing of Motor Control Gear was started with technical
collaboration from Mysore Electrical industries Ltd, Bangalore. In the same year,
production of Poly Phase Meters commenced which was developed by Research and
Development wing of the company. The company entered into a technical collaboration
with General Electricity of India Ltd, Calcutta for manufacturing of oil and air breaker
up to 22 KV rating.
The company manufactures electricity house energy service meters of both electro
mechanical and static types; motor starters and contractors. At present the company is
mainly concentrating on the production of static type energy meters and motor starters.
The annual turnover of the organization is about Rs 16 crores and more than 90 percent
of the company’s turnover is from the sales of Energy meters to KSEB. Its employee
strength is 143.
The major shareholder is Government of Kerala and is holding 99 percent of the total
share value. The Board of Directors of the company comprises Government nominees,
usually from the Industries Department and General Manager of the company and also
from among other shareholders.

UEI Ltd, Kollam
The company has been running in profit consistently since 1988 and maintains a positive
net worth and negligible debt equity ratio and there is no instance of production loss due
to the labour unrest for the past 30 years.
Strategic Intent
The Mission, Vision and Quality Policy of UEI Ltd are stated as follows:
Mission
“To become the number one supplier of electricity meters and to grab two digits
share in the transformer and water meters market in India by ensuring customer
satisfaction of its product and services and continuous improvement”.
Vision
“To become the pioneers through operational effectiveness and customer

satisfaction”.
Quality Policy
“UEI and its employees are committed to develop, manufacture and marketing
of House Service Energy Meters and Motor Control Gears ensuring customer
satisfaction of the products and services through continual improvement of the
effectiveness of its QMS achieved by setting and reviewing quality objectives”.
Quality Objective
UEI shall establish quality objectives at relevant functional levels which will bring
continual improvement in the functions and there by in the organization. The quality
objectives focus on strategic advantage to the department as well as performance
improvement. The quality objectives established are realistic, quantifiable and shall set

UEI Ltd, Kollam
suitable action plans. Also the management will assign responsibilities to the concerned
managers for achieving the objectives as targeted in the MPRM
2.3 PRODUCT PROFILE
The main products of United Electrical Company Ltd. are;
1. Meters
2. Starters
UEI Ltd, Kollam
3. AB Switches
4. Water Meters
5. UPS
 Meters:
Different types of meters produced in this firm are:
i. Single Phase & Three Phase Electronic Energy Meters.
ii. Single Phase AC Watt-Hour Meter.
Product description:
i. Single Phase & Three Phase Electronic Energy Meters:
Types of UEM statics meter is designed and manufactured to satisfy the highest standard
of accuracy and reliability of energy measurement in single phase and three phase
circuits. The meter is designed for tropical climate and fully complies with ISI 3779,
(199) REC specification.
Meter casing is made of fiberglass reinforced high impact strength polycarbonate. It is

UV (Ultra Violet) stabilized for outdoor application. The meter is broadly divided into
base, top cover and terminal cover. The meter base consists of two compartments, i.e.,
PCB compartment and terminal compartment. In PCB compartment, bass terminal
suitable up to 40A positioned securely. A synthetic rubber gasket is used between the top
cover and the base to ensure protection against moisture and dust. The top cover is
transparent to facilitate easy and clean reading of count and display of other parameters.

UEI Ltd, Kollam
Product Features:
1. Conform to ISI3779 and CBIP technical report No. 88.
2. Flame retardant and high compact strength polycarbonate enclosure.
3. Computerized calibration.
4. One time life-time calibration, no Trim pots used.
5. Meter performs with low power loss.
6. Low-voltage operation, at 120 V AC.
7. Safety protection against high voltage.
8. Meter designed to suit the Indian environment and all the tamper features.
ii. Single phase AC Watt-hour meter:
Type K VI – M magnetic suspension bearing meters are designed and manufactured to

satisfy the highest standards of accuracy and reliability of energy measurement in single
phase AC circuits. These are designed for tropical climate and fully complies with
ISI13010 (2002) and its latest amendments.
The metering elements are completely enclosed in a dust-proof mechanically strong,

tamper-proof steel/polycarbonate cabinet. The termination arrangement has been
provided in a sturdy Bakelite/polycarbonate terminal block. Superior quality laminated
core and copper wire coils are used as voltage and current elements. High polished,
hardened stainless steel pin is used as top bearing.
 Starter:

UEI Ltd, Kollam
Different types of starters are:
1. Fully automatic auto transformer.
2. Manually operating starter.
i. NSD (Neo Star Delta) starter.
ii. OSR (Oil Immersed) starter.
iii. ATS (Auto Transformer) starter.
PRODUCT DESCRIPTION:
I. NSD starter:
These control gears are available in the range of 10 HP to 200 HP. Correct sequence
device incorporated in the unit ensures proper sequence of operation so that the starter is
first put into the star position. Manual tripping is provided on the side of the starter.
Oil dash pot type overload relays are calibrated from full load to double full load and are
easily adjustable. Under voltage relays, open the circuit in case of abnormally low
voltage.
The contact tips are of electrolytic copper extrusion, silver-plated to prevent corrosion
and pitting. These are of self-aligning type and are easily replaceable. The starter is with
a sheet metal case and facilities are provided to fix pedestal type ammeter.
Up to 20 HP, the price is Rs. 4650, which is the lowest limit and the price up to 150 HP
NSD is Rs.15, 625.

UEI Ltd, Kollam
II. Oil Immerse Auto Transformer Starter, Type “ATS”
These starters are designed to provide control for AC Squirrel Cage introduction Motors
up to 200 HP where it is found necessary to minimize the starting the currents and attain
a higher starting torque. These starters embody an auto-transformer and reduce the
current taken by the motor while starting.
The starter unit is separate from the transformer and this eliminates carbonized oil from
the starter entering the auto-transformer oil. Tapping is provided for 40%, 60% and 80%
of the voltage to be supplied to the motor while starting.
These starters are of floor mounting type and facilities are provided for mounting a
pedestal type ammeter.
For ATS up to 15 HP, the price is 11,125 and up to 150 HP, it ranges till Rs 43,700.
III. Oil Immersed Slip-ring motor starter type 1 & 2 “OSR”
These starters are available in the range of 10 HP to 150 HP. They have electrical
interlock between the starter and rotor circuits, so that it is not possible to start the motor
unless all the rotor resistances are in circuits. The starter is fool-proof and the motor can
only be starter from the full position. Rotor resistances are of high-grade resistance wires,
wound on ceramic tubes.
Oil dashpot type relays control the overload; no volt releases and trips the starter in case
of low voltage or power failure.
The contacts are of electrolytic copper extrusions of ample size and are silver-plated.
These are of self-aligning type and are replaceable.
Type II OSR starters above 60 Hp will be provided with oil circuit breakers of suitable
range for starter control.

UEI Ltd, Kollam
 Water Meter:
Features:
 Water meters have both pointer and cyclometric reading counters and are
duly sealed against tampering. They conform to IS specification No. IS: 779-
1994 Class B (latest amendment) equivalent to international standard ISO-4064.
 The hydrostatically tested brass body is machined to a very high degree of

accuracy.
 Both nuts and nipples are made in brass
 Internal components are made of high quality, self lubricating, wear resistant
and anti corrosive engineering plastics. The turbine revolves & floats around a
frictionless stainless steel pivot on a synthetic sapphire bearing, ensuring long
and accurate working life.
 Meters are designed to withstand hydraulic pressure of 20kg/cm2, specified

temperature and perform accurately over its entire range. 100% of the meters are
tested and calibrated as per standards
 Less than 0.025MPA and 0.10MPA at nominal and maximum flow rates
respectively allowing water to reach upper floors.

UEI Ltd, Kollam
 UPS:
Features:
 When input main supply is between 165 to 270 VAC. It is stabilised through
built in AVR and output voltage regulated to 230V
 When input main voltage ranges beyond 165 to 270 V (Brownout) or if there
is power failure (Blackout). In this condition the inverter battery comes into
action and supplies power through output socket. Changeover time is less than
8ms, so supply to computer remains virtually uninterrupted.
 Battery - Backup time : 20min.40minm
- Maximum charging voltage: 13.8V -27.6V
 Protection - Short circuit : Electronic Shutdown
- Low battery & Overload: Buzzer sound
 Air Break Switches:
Features:

UEI Ltd, Kollam
 11KV 200/400 Amps Triple Pole Gang operated Air Break Isolator suitable
for Horizontal Mounting Conforming to IS 9920/1981, 9921/1985 and
2633/1964.
 Connectors are suitable for Rabbit / Raccoon.
 All Ferrous parts are hot dip galvanized.
 The contact ends are tin coated.
 The fixed contact elements are made of excruded electrolytic grade copper
flat with flexible ends.
 The leakage current passes to earth and not between terminals of the poll or
between polls.
 The operating mechanism is suitable for normal operation by one man

without undue effort.
 Switch is permitted to pad locking in both open and close position.

UEI Ltd, Kollam
2.4 ORGANISATION CHART
BOARD OF DIRECTORS
Govt. Nominee MANAGING Govt. Nominee

Industries Dept. DIRECTOR Finance Dept.
Manager Sr. Manager Sr. Manager Sr. Manager Sr. Personnel
Finance Commercial Production R&D Officer
Accounts Procurement Production R&D Estt &

Tender Maintenance Quality Personnel
& Sales Security Assurance Time Office
Marketing
Costing
3. DEPARTMENTAL STUDY
Department and its function:-
The various functions of the organizations are carried through various departments.

UEI Ltd, Kollam
• Human Resource department
• Finance department
• Production department
• Planning department
• Commercial department
• Purchase department
• Marketing department
• Quality Control department
• Research and Development department
• Store department
• Safety department
3.1 HUMAN RESOURCE DEPARTMENT
Structure of Human Resource Department
General Manager
UEI Ltd, Kollam
Senior Personnel Officer
Assistant (Personnel Office) Officer (Establishment & Time Office)
Assistant (Establishment Section) Assistant (Time Office)
Human Resource Department is concerned with the people’s dimension in the

organization. Here in UEI, Personnel officer is the head of Human Resource Department
Under him there is the Personnel Office, Time Office, and an Establishment Section.
Personnel Office
The Personnel Office deals with recruitment. Wage administration, promotion and
industrial relations, disciplinary actions etc. The employees are appointed through PSC
and employment exchanges. The additional employees required are taken as apprentice
or on contract basis. Selected persons could get 6 months training efficiency in
concerned on the supreme quality while selecting managerial staffs. Presently there are
145 permanent employees including the managers and engineers. Out of which 131
employees are presently working and the rest 14 are on deputation and on long leave.
The temporary posts consist of more than 100 apprentices and contract based workers.
Contract based workers consist of former employees who took VRS from the company

UEI Ltd, Kollam
and external persons who are expert in this field. The peoples recruited could get
training and also various seminars and classes are conducted.
Functions
 To recruit right kind of persons for the right job at the right time.
 To arrange for training programmes.
 To evaluate performance of the employees.
 To the handle the grievances of the employees.
 To provide welfare facilities to the employees.
 Provide and maintain safety measures.
 Formulating policies
Statutory Labour Welfare Facilities provided (Personnel Office) in UEI
1. Canteen Facility
The Company provided a canteen for its members. Here foods are provided at a rate of
Rs 8 per day for permanent employees. Working time of canteen is 8 hours.
2. Rest Rooms & Lunch Rooms
Adequate suitable rest rooms and lunch rooms (with provisions for drinking water)
where workers can eat their meals brought by them are provided.

UEI Ltd, Kollam
3. Facilities for Sitting
Company offers very good sitting facilities for employees in their working spot
4. Medical Facility
The company arranges medical checkups for all employees once in a year. Health data
cards are then issued to all the employees. The medical facilities are provided to
employees as well as his/her family members.
5. Risk Allowance
When an employee meets with an accident, during employment for the disablement
compensation is paid as per the rules of the Workmen Compensation Act. In addition to
the UEI allows an exgratia payment of loss of wages i.e., 50% of the (basis DA) due to
such accident.
6. Drinking Water Facility
An effective arrangement of drinking water for the workers in each section or

department is available. Also arrangements are made for cold drinking water.
7. Recreational Facility
Recreational club is organised in the company premises and Rs 10/- per month are
revised from each employees.
Time Office
UEI Ltd, Kollam
A well functioned time keeping system is used by UEI Ltd for proper time keeping. For
this purpose an electronic punching system is maintained by the Time Office.
Statutory Labour Welfare Facilities Provided (Time Office) in UEI
1. Working Hour
a) First Shift 6.30 am to 2.30 pm
b) Second shift 2.30 pm to 10.30 pm
c) Third Shift 10.30 pm to 6.30 am
d) General Shift 8.30 am to 5 pm
2. Overtime Allowance
Overtime will be paid at double the normal wages. (Basic + DA) to all the eligible staff
and workers for those who are engaged in overtime
3. Leave Facilities
a) Casual Leave - 15 days in a year
b) Earned Leave - 30 days in a year
c) Medical Leave - 7 days
4. Conveyance Allowance

UEI Ltd, Kollam
Officers who have put in a minimum of 15 days attendance in a month will be eligible
for getting an conveyance allowance amount of Rs 400/-
5. First aid Appliances
First aid boxes or cupboards equipped with the prescribed contents is provided and
maintained in UEI. This is readily accessible during all working hours.
Establishment Section
All the wages, salary, administration and labour welfare facilities are controlled
by establishment section in UEI.
Statutory Labour Welfare Facilities Provided (Establishment Section) in UEI
1. Wages and Salaries
To provide wages and salaries to the employees
2. Gratuity
The payment of gratuity act 1972 has been amended by the payment of gratuity
(amendment) act 1987. This came into force from 01-10-1987. Maximum salary taken
will be Rs 3500 for gratuity calculation. In the amendment act of 1987, the maximum
amount of gratuity payable to the employees will be Rs 3.5 lakhs. It is given for good
faithful service and efficiently rendered to whole time employees of the company.
3. E.S.I

UEI Ltd, Kollam
The employee of the UEI covered by the ESI Act and contribution is deducted from the
employee’s salary since 01-11-1992. Employee’s whose salary does not exceed
Rs10000/- per month are covered under this act. When employees are registered with
ESI, they are entitled to get the following benefits from ESI:-
a) Sickness Benefit
7 days full pay or 14 days half pay sick leave can be availed by the employees at any
time. If more than 30 days leave is required, medical certificate from an authorised
medical attendant should be produced.
b). Disablement Benefit
An injured person is given free medical treatment and all the expenses incurred by him.
The total expense in connection with the treatment will be reimbursed.
c). Dependent Benefit
Legal heirs of the employee get the dependent benefit after his death. Main dependent
are job and compensation.
d). Maternity Benefit
Women employees shall be allowed maternity leave with full pay for 90 days after the
date of confinement. In addition, one month leave with wages is also allowed to the
employee who suffers diseases arising out of delivery.
e). Funeral Benefit
For the funeral of employees, the funeral benefit provided is Rs 1000/-
4. Provident Fund

UEI Ltd, Kollam
According to employees Provident Fund Act 1952, the employees of the company are
entitled to contribute a certain percentage of salary or wages to this fund. The rules
followed in UEI are known as “Employees Provident- Fund Rules”. The fund shall deem
to have been established on and from 16th February 1956. A worker is eligible to get PF
if he had completed continuous six months of regular service or 120 days during the
period of 12 months. Under this scheme, repayable loans are available to employees in
liberal terms. As the scheme is recognized, employees get benefit in income tax also.
5. Bonus
Bonus is paid in accordance with the guidelines issued by the government from time to
time. An employee whose salary is less than Rs 2500/- per month is eligible to get
bonus. 8.33% of the total salary is the minimum bonus to be paid.
6. House Rent Allowance
House rent allowances are allowed at the following rates.
a) Salary less than Rs 2500/- is eligible to get HRA = RS 145/-
b) Salary less than Rs 3000/- is eligible to get HRA = RS 165/-
c) Salary above Rs 3000/- is eligible to get HRA = RS 185/-
7. Uniform Allowance
Uniform allowance provided to workers is Rs 525/-, once in 2 years.

UEI Ltd, Kollam
8. Spectacles
Spectacles are provided to workers in the plating shop.
9. Footwear Allowance
Footwear allowance is provided to the workers in the spot welding shop, paint shop,
mechanical maintenance shop etc is Rs 425/- in every 2 years.

UEI Ltd, Kollam
3.2 FINANCE DEPARTMENT
Structure of Marketing Department
Finance Manager
Sr. Officer Sr. Officer Sr. Officer Internal

(A/C section) (Cost A/C Section) (Establishment) Officer
(Audit)
Section Cashier Assistant Section Superintendent Assistant

Officer Officer Establishment
Account Establishment
s
Assistant Assistant Assistant Assistant
Finance refers to money or funds available to a firm. A business needs at every step
to start a business, to operate it and to expand or modernize its operations. Finance is
required to bring a business into existence, to keep it alive and to see it growing. The
management of finance is essential for the success of the business. Finance manager
is the head of the finance department. He looks after the budget, finance posting and
audits of accounts. The senior officer accounts takes charge to look into the day to
day affairs of the financial of the company. The senior officer establishment deals
with calculating employee’s wages provide provident fund, ESI etc. The cost section

UEI Ltd, Kollam
prepares cost sheet and evaluate job card. There is an internal audit section that deals
with verification of accounts.
The United Electrical Industries Ltd has an initial capital amount to 4 crores. Its
products are sold to its main customer KSEB. It also has other domestic customers.
TAX:
UEI Ltd has to pay the following taxes:-
• Income tax.
• Sales tax.
• Excise duty.
• Educational cess.
The sales tax charged per meter in Kerala is at the rate if 12.5%, whereas, if sold to
other states outside Kerala, the rate is only 4% per meter (i.e., Central Sales tax)..
Educational cess is 2% on the excise duty. Presently, the excise duty is 16% on one
meter and the educational cess 2% of the 16%.
Job Card:
It is used to calculate the quality of products individual production time. The

important registers maintained by the finance are given below:
• Purpose Journal.
• Sales Journal.
• Payroll.

UEI Ltd, Kollam
Sections of Finance Departments:
The various sections under finance department are:
 Book and Budget.

 Sales
 Priced Stores Ledger.
 Costing.
 Establishment.
 Book and Budgets:

o Collection of accounts from different sections.
o Preparation of trial balance and final accounts.
o Coordination with auditors.
o Helps statutory auditor.
 Sales:
o Invoice generation.
o Billing
o Collection
o Debtor’s ledger.
 Price Store Ledger:

This section is responsible for maintaining accounts for the stores in
monitory items.

UEI Ltd, Kollam
 Costing:
Each product is having a separate section. It sets the cost of that which is
used by commercial group to add profit margin to set the price.
 Establishment:
This section is responsible for cash disbursements and payment. It handles
all the payment said to the employees.
Benefits:
 Medical reimbursement
 Provident Fund
 Incentives
 Loans and advances etc.
Bills payable:
This section handles the payment to be made to the suppliers once the SRV (Store
Receipt Vouchers), PO (Purchase order) and invoice are received, cross verification of
the PO terms, quality and quantity assurance with the SRV and invoice. Once all the
claims are found satisfactory, the payment is issued as per the terms.
Other Important Functions

UEI Ltd, Kollam
 Payment to establishment
o Wages
o Salary
 Payment to suppliers
o Indigenous Purchase
o Important Purchase (Purchase, Bills)
 Terms of payment for purchase are

o Letter of credit (L/C)
o Advance (DD)
o Cash and delivery (COD)
o Site Draft (SD) (If suppliers are not familiar)
 Service Bills
o This section maintain bills for payment of
o Factory service
o Maintance (Civil and mechanical)
 Internal Audit
o The main function of internal audit are
o Fault recognition
o Suggestion for improvement
o Assisting working level people
o Internal audit conducts site audit, once in a year.

UEI Ltd, Kollam
3.3 PRODUCTION DEPARTMENT
Structure of Production Department
Production
Manager Works
SE meter SE MCG
Se/HM C/H
Fabrication
Purchase Operator
Trainees Trainees
In every organization, production department carries the main function i.e., production.
Some companies produce various products and some a single product. UEI Ltd is a
company, which produces Electric Meters and Starters. Before production of electronic
meters the company was manufacturing mechanical meters. For this they have a full-
fledged manufacturing unit. Due to sudden change in customer need for mechanical
meter to electric meter, it couldn’t develop or install machines for this purpose. As a
result now it imports various parts of the meter from different places and assembles it

UEI Ltd, Kollam
manually. Only some components such as connectors, seal wires for the meters are now
manufactured. As a part of its diversification programme, UEI planned the production of
Water meters and AB Switches
Objectives
• To achieve monthly production target as per customer requirement
• To improve quality by reducing process rejection below 3%
• Increase productivity by effective utilization of resources
• Maintain production and discipline in the section
• Coordination of workers and shop floor activities
• Share information
In UEI, there are two well-established production units:
 Production of meter components and assembling
 Production of Starters
Meter Production Unit
The scope of this department is to assemble & test Single Phase and Three Phase
meters.
SMW has the overall responsibility of this department
The responsibilities of Se are as follows
• Authorization of material indent, stationary indent.

UEI Ltd, Kollam
• Authorization of work tally
• To keep up production schedule
• Material follow up
• Maintaining records of relevant Indian standards specifications of BIS and

inspection scheme
• Reallocation of work
• All standard meters shall be sent once in an year for calibration with an outside
approved agency.
Assembly Procedure
In this unit some components are required for meter assembling. It has
• Press shop
• T&D shop
• Lathe Room
• Platting shop
• Tool room
Procedures of assembly units are as follows:
Materials are collected as per indent issued by production control. Assembled PCB is
inspected visually for all components and energized for 24 hours on the rack.
Terminal block is fixed on the base. Earth sticker is affixed on the base. The two CT
jumps are wired through the CT and then fixed on the terminal block in the base.
Voltage lead from the PCB is connected to terminal block. The values will be

UEI Ltd, Kollam
selected by trial and error method by testing one batch of meters. For traceability
purpose ‘x’ marks have to be given in PCB. Counter leads are soldered on the PCB
and counter is fixed to the bracket. The PCB assembly is then fixed on the base pillar.
The assembled meters are then tested for HV and tested for LED display in the testing
equipment provided. In case of any rejection, sticker giving the defect is affixed on
reject meters and returned for troubleshooting.
Starter Production Unit
The scope of this department is to assemble, test, finish, cover, and store the motor
starters of different IIP rating.
Procedure
UEI produces two types of starters. They are as follows:
• NSD starters
• ATS starters
• OSR IPI
• FATS
Assembly procedure of NSD Starters
The collection of materials should be as per regular indents issued by production

control- CH. The finger contact assembly is done as per chart by reviewing
appropriate components. Using the appropriate number of different kinds of carrier
assembly and other components in the board carries out board assembly as per the
chart. The over coils are wound to suite the different HP by utilizing the chart
specifying gauge number of turns and lead length. The main assembly is done by
fixing the N/V release assembly.
Assembly Procedure of ATS Starters

UEI Ltd, Kollam
The finished painted frame is selected depending upon Horse Power. The drain plug
is fitted. Transformer of appropriate Horse Power inserted and fitted into frame. All
leads are terminated to the Terminal Board after trimming and soldering. The tested
and painted unit of appropriate Horse Power is bolted to the frame.
Operations of the ATS starter are checked. The voltage at each tape is verified. The
tripping of starter is verified with U/V release only.
Assembly Procedure of OSR Starters (1&2)
The magnet assembly and setting is done on the assembled board irrespective of
Horse Power. The Rotor setting is done on the magnet set OSR board and ensured
that the protection of the handle is properly transferred to the moments of rotor
contact over the fixed contacts. The rotor set board is assembled into the box overload
coils in sets are introduced as per Horse Power. Connections are done as per the
wiring diagram. The operations of the magnets and connections are also rectified in
testing.
Assembly Procedures of FATS
The silent constructional feature of this starter is that it is manufactured on a motor

control panel. Manufactured out of LOSWG steel sheet and supported on the
transformer tanks. The transformer tank is leak proof with oil drain using air drying
enamel paint. The auto transformer is oil cooled or air cooled and will be suitable for
three starters per hour equally spread and starting time not exceeding 30 second.
3.4 PLANNING DEPARTMENT
Structure of Planning Department
Senior Manager Works

UEI Ltd, Kollam
Senior Engineer Supervisor

Work
Goods Inwards
Planner
Charge Hand
The objective of this department is to achieve monthly target as per production

programme issued from marketing department.
SMW has the overall responsibility of this department. He is responsible to the

following:
• Ensuring targeted production.
• Authorization of annual/monthly production plan based on budget.
The responsibilities of SEW are:
• Preparation of annual/monthly production plan.
• Planning, scheduling and dispatching of job cards.
• Identifying the gap in the implementation process.
• Responsibilities of other functionaries involved are given against individual activities.

UEI Ltd, Kollam
The scope of this department is:
• Planning in respect of components relating to the production of products.
• Testing the products
• Finishing and packing the products
• Scheduling of operations in respect of manufacture of components.
• Assembly of part and finished products.
3.5 COMMERCIAL DEPARTMENT
Structure of Commercial Department
Senior Manager Commercial

UEI Ltd, Kollam
SEP SOS
Section Officer Assistants
Clerical Asst Typist
Overall responsibility for marketing policy rests with GM. Coordination commercial
function including marketing. Commercial Department include sales department also.
Procedures
The company markets its products in 3 ways. Firstly, responding to tenders and
quotations as per customer requirement and specification. SMM shall consolidate the
requirements of the product, taking into consideration the customer requirements,
stated or unstated, statutory and regulatory requirements or any other additional
requirements determined by the company, if any, including requirement. He shall
prepare note incorporation the above requirements and submit the same to the Apex
Management for review and approval.
Secondly, through approved dealers or distributors. Order for UEI standard products
are normally handled through dealers. Changes occur in the case of specifications
additional features or standard products.
Thirdly, it’s through counter sales. When a customer approaches directly to purchase
the product of the company, he has to fill up the order format and if his requirement is
in line with the company specification, company registers the order and sales is
affected.

UEI Ltd, Kollam
The function of this department also includes handling, storage, packaging,

preservation and delivery of finished products.
Major Competitors of Meter
• HPL Socomec Pvt Ltd New Delhi
• Anchots Electricals Ltd Damon
• Naia Powers Pvt Ltd Hyderabad
• FCE Industries Hyde
• TTL Ltd Noida
• Avener Power Industries Hyderabad
• Country Meters New Delhi
• ECIL Hyderabad
• Holy Meters(India) Pvt Ltd Hyderabad
Major Competitors of Starter
• DB Traders Calcutta
• Bentex Calcutta
• L&T Mumbai
• Crompton Greaves Mumbai
• Jyothi Electricals Calcutta
• Adwani Orlicon Mumbai

UEI Ltd, Kollam
Materials Planning and Control (MPC)
This department plays a strategic role in materials management. MPC is the prime
agency responsible for the availability of any material, required for production and
hence constantly keep track of material status. It is the department which receives the
material is made available to the manufacturing section. As this department has the
major responsibility of the stock in store and for allocation and coordination with the
purchase department procuring right material.
3.6 PURCHASE DEPARTMENT
Structure of Purchase Department
SMN
Section Officer
Assistant Assistant Assistant

UEI Ltd, Kollam
This department deals with the purchase of raw materials from various sources. In UEI
Ltd, raw materials are purchased through inviting tenders from suppliers 100% of raw
materials are purchased from outside suppliers. Production department gives order to the
purchase department to purchase raw materials. The main raw materials are aluminum
sheets, aluminum road, steel sheet, steel parts, copper sheets and copper parts.
Purchase Policy:
UEI Ltd has a purchase policy to purchase raw materials in right quantity and quality at
right time, at right place from a right source. The source of materials is selected by
checking the samples collected from different suppliers. Acceptance of sample can be
done as per the recommendations from the quality assurance department. If the samples
are qualified, the criteria the suppliers can be included in the list of qualified suppliers.
Tenders should be sent to qualified suppliers only. They only have the ability to provide
bulk of raw materials of the company. Raw materials required for the company as
follows,
• Raw materials.
• Components.
• Consumables.
• Tools.
• Stationeries.
• Capital goods.
• Spare parts.
UEI Ltd, Kollam
• Sub assemblies.
• Services.
The responsibility of purchasing material rests on the SO purchase. He is responsible for

procurement, components and raw materials.
Purchase procedures:
• All the purchase shall be made by purchase department.
• Bill of materials shall be given by the production department.
• Material intends in forward to purchase department against each

projects.
Other items except capital goods required by various departments are intimated to store
who prepares purchase intend and forward the same to giving full specification, samples
of necessary requirement of capital goods is identified in various departments and set to
purchase department often getting approval from the competent authority.
Some of the major suppliers are:
• Indian Technological Products Private Limited.
• Delhi Electronic Products Limited, Chennai.
• Sermet electronics, Pune.
• NSP, Bangalore.
• Konark Industries, Bangalore.
• Urvi electronics, Ahmadabad.

UEI Ltd, Kollam
3.7 MARKETING DEPARTMENT
Structure of Marketing Department
General Manager
Senior Manager
Marketing
Section Officer
Marketing
Assistant
UEI Ltd, Kollam
The scope of this department is to cover all the products of the company sold directly to
customers against order or through approved dealers/distributors appointed by the
company. Overall responsibility for marketing policies rests with GM, coordination of
commercial function including marketing. This function rests with SMM.
Duties of SO-marketing:
Now the UEI produce motor starter and meters. The responsibility of marketing of motor
starters and other products rest with SO-marketing. The responsibility of the SO-
marketing is to maintain and promote dealers, preparation and providing production
programme to workers, arranging dispatches as per schedule, payment follow up,
customer coordination scrap sales and other assignments given by SOM.
Duties of SO-sales
The responsibility of marketing of meters and contractors rests with the section officer-
sales. The responsibility of the section officer-sales is to assist SMM in achievement of
departmental objectives and record keeping, tendering and other assignments given by
him.
The other duties of section officer-sales are as follows:
• Preparation and providing production programme to works.
• Arranging dispatches a per schedule.
• Payments follow up.

UEI Ltd, Kollam
• Customer coordination.
• Compliance of excise formalities.
• Stock maintenance.
• Arrange packing.
• Invoicing.
• Payment collection and filing excise return in respect of meters and

contractors.
• Payments follow up in respect of starters, scrap and other products.
Marketing Procedures:
This department also does marketing of products. In three ways, the department does its
function. Firstly, responding to tenders and quotations as per the specification and
requirements. Secondly, at the rate contact with the KSEB, with the support of Kerala
State Govt. thirdly, by counter sales. The company has distributors and dealers in
Chennai, Mumbai, UP, etc.
Dealers and distributors do the advertisement jointly. Indian Electrical & Electronic
Manufacture Association publication magazine and other technical magazine are the
main source of advertisements.
Major customer:
KSEB:

UEI Ltd, Kollam
KSEB already requires purchasing single phase energy meters from the
organization. Hence, sufficient demand will be increasing during succeeding years.
Moreover, the industry makes enquiries from Electricity Board of other states also.
Major suppliers of Meter:
• Kerala State Electricity Board.
• Northern Power Distribution Company Ltd, Andra Pradesh.
• Eastern Power Distribution Company Ltd, Andra Pradesh.
• Southern Power Distribution Company Ltd, Andra Pradesh.
• Central Power Distribution Company Ltd, Andra Pradesh.
UEI produced starters mainly for water authority and other sectors related to irrigation
facilities.
Major suppliers of Starter:
The major suppliers of starter are Kerala Water Authority, Mills, and Irrigation
Department, etc.
Marketability of UEI Product:
 Single Phase AC Watt-Hour Meter:
Watt-hour meters are required by KSEB. The present annual requirement of single-
phase watt-hour meters is assessed as 12 lakhs nos, but in future, it has low demand due

UEI Ltd, Kollam
to the advancement of technology. In addition to KSEB, UEI distributes meters to other

states also.
 Electronic Energy Meters:
KSEB already purchases required single-phase energy meters from the organization.
The presently used Electronic Energy Meters will be placed by KSEB. The present
annual requirement of Electronic Energy Meters is assessed as 15 lakhs nos. hence; there
will be sufficient demand during succeeding years. Moreover, the industry makes
enquires from Electricity Boards of other states also.
 Fully automatic auto transformer starter:
Fully Kerala Water Authority requires Automatic Auto Transformer Starters. In

addition to the KWA, starters are required for irrigation department, mills, etc. hence,
presently; there will be sufficient demand for starters. The present annual requirements of
starters are assessed to be 15 lakhs nos. it is a successful unit in this organization.
 AB Switches:
AB switches are required by KSEB. The present annual requirements of AB Switches

by KESB are assessed as 15 lakhs nos and the demand is expected to be increasing during
the succeeding years. Hence, there is in no problem in selling any number of AB
Switches to KSEB.
 Transformer production and repairing:
1. Repair of distribution transformer:
The high rate of failure of Distribution Transformer is SKEB; power system may
perhaps be described as one of the weakness of distribution transformers worth Rs 10
crores fail in power system. The average period before a new distribution transformer
comes back to repair shed is estimated to be medical record 3 to 4 years. Even a
conservative estimate puts the failure rate at 20% compared to 1% to 2% compared to 1%
to 2% in other countries.
UEI Ltd, Kollam
2. Manufacture of distribution transformer:
In the XI th plan period, the power system may perhaps be described as one of the
weakness of distribution system management in present times. In every year, power
system in Kerala, the additional requirement of distribution transformer will be of
hematocrit order of 500 MVA per year, which will amount to an addition of 2000
distribution transformers per year.
3.8 QUALITY CONTROL DEPARTMENT
Structure of Quality Control Department
General Manager
Senior Manager
Works
Senior Manager
Quality Assurance
Assistant

UEI Ltd, Kollam
This department is concerned with checking the quality of products made in the
company. At each and every stage of production, the quality of the product is checked.
Before it becomes the final product, it is cross checked.
Quality Policy:
UEI and its employees are committed to develop, manufacture and market house service
energy meters and motor control gears, ensuring customer satisfaction of its products and
services through continual improvement of the effectiveness of its OMS achieved by
setting and reviewing objectives.
Quality Objectives:
Top management of UEI establishes implements and communicates operational

measureable quality objectives at all relevant functional levels. The achievement of the
same is measured monthly through MPRM.
Quality Management Principles:
UEI has framed its quality policy and manages its quality policy manage its quality
system following the eight management principles of ISO: 9000:2000, listed below.
1) Customer Focus:
UEI meets customer requirements and strives continuously to meet customer

expectation by determining and reviewing customer requirements and measuring
customer satisfaction.
2) Leadership:
UEI Ltd, Kollam
Top management of UEI establishes and provides leadership and unity of purpose and
direction through management review meetings and provision of resources.
3) Involvement of People:
UEI believes that involvement of all employees is essential for the better functioning
of the organization. This is achieved by planned training as given in the guidelines for
training.
4) Process Approach:
The departmental guidelines of major functions follow a process approach and

include PDCA cycle, which provides proper direction for achieving results when
resources are managed as a process. It also helps to provide direction in taking
planned corrective actions.
5) Continual Improvement:
Continual improvement of QMS is achieved through measurement of quality

objectives achieved, measurement of customer satisfaction.
6) Factual Approach in Decision Making:
UEI takes effective decisions based on results of analysis of data. This is achieved
through the interactions in the management meeting on the performance of individual
departments.
7) Mutually Beneficial Supplier Relationship:
UEI tries to maintain beneficial and a mutual relationship with supplier.
Quality Assurance
The SE Quality Assurance is in charge of quality checking of the raw material samples.
The quality assurance department also checks quality of incoming raw materials and the
UEI Ltd, Kollam
products in process. Inspections of finished goods are done by AE inspection. All meter
products in the company are handed over to sales department. The sales returned meters
are checked and corrected here.
As a commitment toward Total Quality Management in line with CII/EFQM

guidelines, annual improvement action plans are being implemented involving techniques
like:
 Benchmarking.
 Business Process Re-Engineering.
 Six sigma.
 Kaizen.
These are resulting in cycle time reduction for further improvements in delivery and
technological process up-gradation, leading to improvement in quality profit to products
and enhanced customer focus on a continuous basis.
To fulfill its role as a corporate citizen towards protection and conservation of the
environment and ensuring that its products and systems also meet such requirements, UEI
has finalized a Corporate Environment management Policy for ISO 14002 Certification.
For ISO 9001 certification, the International Audit is done once in six month by the UEI
personnel independent of their functions and External audit is done by Bureau Verities
Quality International.
Management Responsibilities Regarding Quality

UEI Ltd, Kollam
 Management must define and document its policy objectives and

commitment to quality.
 Ensure that it is understood and implement at all levels.
 Define responsibilities and authorities.
 Identify verification and assign to competent personnel with

adequate resources.
 Appoint management representatives.
Quality System Standards
ISO - International Organization for Standardization.
ISO - Series of Standards.
ISO 9000: ISO 90001:2000.
ISO 90001:
 Covers management responsibility, contact review, control of design,

purchase, testing storage, etc.
 All units of UEI are ISO: 9001 certified. Certification Agency BVQ1
(by Bureau VERITAS Quality International).
 International audit once in 6 months.
ISO: 9000-2000 Version – Brief Overview:

UEI Ltd, Kollam
 Revised standard is compatible with principles of ISO 14000 and

TQM. It centers on results achieved through P-D-C-A (Plan, Do, Check,
Act) and processed approach.
 Focus on business needs, continue improvement through

measurable performance parameters leading to customer satisfaction.
 Mandatory documentation requirements simplified required in 6 of

the following areas:
1) Documentation control.
2) Quality records.
3) Internal audit.
4) Control of non-conforming products.
5) Corrective action.
6) Preventive action.
ISO 14000 (environment management system)
1) Converts Statutory, Regulatory Acts (pollution, chemical treatment,

discharge etc.)
2) Energy consideration, resource utilization.
Quality issues faced by UEI:
1. Performance/Function.

UEI Ltd, Kollam
 Input to output performance.
2. Dimensional.
 Mounting.
 Fitting.
 Connections.
 Layout.
 Foundation etc.
3. Completeness.
 Incomplete suppliers.
 Incomplete finish.
 Incomplete spares.
 Incomplete tools.
 Incomplete documents (drawings, test reports/certificate).
4. Quality documentation.
 Inadequacy (technical information)
 Not clear/legible.

UEI Ltd, Kollam
5. Delivery.
 Not in sequence as required by site/customer.
6. Others.
 Finish.
 Alignment.
 Appearances.
 Ease of handling/maintains.
 Ergonomics.
7. Response time, behavior and attitude of UEI personnel towards customers.
TQM Model: The Ten Essential Steps:
 Management readiness.
 Customer –Supplier partnership.
 Environment scanning.
 Existing system.
 Strategic planning.
 TQM training.
 Disciplined system implementation.
 Process enhancement,.
 Performance evaluation.

UEI Ltd, Kollam
 Continuous improvement.
3.9 RESEARCH AND DEVELOPMENT DEPARTMENT
Structure of Research and Development Department
General Manager
Assistant Engineer
Quality Assurance
Charge Hand
Purpose of R&D Department
The scope of this department is the design and design modification of the following
products manufacture in the company:
a. High quality single phase AC Watt-hour meter.
b. Oil immersed AC motor starters.
c. Electronic energy meters.
d. Fully automatic auto transformer starter.
e. UPS for computers.

UEI Ltd, Kollam
f. Static auto phase meters.
g. Water meter.
h. AB switches.
i. Any other new products.
Responsibilities and authorities of R&D department:
• The apex management team holds the responsibility for the final approval
of the technical specification of the product, which is to be taken up for
design and development.
• SMW holds responsibility to convene the core committee for reviewing

the design at various stages. He is also authorized to approve the various
design outputs such as bill of materials, drawings, flow charts of the
project, approving brand etc.
• SMR & D holds the responsibility of preparing the product flow chart, bill
of materials, design drawings, wiring diagrams, etc.
The R&D department has developed:
• Poly Phase meter.
• Air Break Star Delta Starters.
• Electronic single phase meter.
• Fully Automatic Auto Transfer Starter.

UEI Ltd, Kollam
3.10 STORE DEPARTMENT
Structure of Store Department
Senior Manager
Work
Assistant Engineer
Quality Assurance
Store Assistant (G1) Store Assistant (Store)
Store Store Store Store

Assistant Assistant Assistant Assistant
SMW is the overall charge of stores. Store assistants have the individual responsibility
relating to all operations of the respective sub-stores and to keep the records properly.
The duty of assistants is to count the quantity of goods. There are also trainees.
Functions of Store Department:
• Receiving material/accounting.
• Issue of materials.

UEI Ltd, Kollam
• Items of repair/rectification/calibration/refilling sub assembly/receipt

of item for outside issue.
• Inventory management.
Procedure:
For making the function of store department more effective, the store is divided into
different sub-stores, namely:
• General store.
• Raw material store.
• Electronic store.
• Starter store.
• Tool store.
• Stationary store.
The main objective of store department is the materials to be stored in proper places with
proper accounting. Storage is done under preserved condition whenever necessary.
Identify items, which deteriorate quality from past experience.

UEI Ltd, Kollam
3.11 SAFETY DEPARTMENT
Structure of Safety Department
Safety Manager
Work
Assistant Engineer
Quality Assurance
Security Guard (Safety) Security Guard (FAC.

Service)
Every organization must have a safety department for the safety of workers. Though the
frequency rate of accidents is comparatively low, the management is keen to take interest
to reduce the accidents as far as possible by engineering methods and personnel
equipments at inevitable stages.
Safety precautions at UEI:
For making the functions of the safety department, UEI takes the following steps:
• Safety committee.
• Safety steward committee.

UEI Ltd, Kollam
• Safety training for executive supervisor and artisans.
• Accidents investigation reporting system.
• Issue of safety equipment.
Objectives of the Safety Committee:
Objectives of the safety committee are as follows:
• Control of accidental hazards.
• Promote safety consciousness among employees.
• Communicate to the top management regarding safety aspects.
Safety steward will entrusted with the responsibilities of continuous watchfulness.

Persuasion and correction of fellow employees to enable safe methods of work being is
adopted. In addition to the above, award of rolling shield for safety and cleanliness was
introduced during the year 1983 in this unit. The rolling shield will be awarded to
sections that maintain goods, safety conditions of working and maintain cleanliness.
4.1 SWOT ANALYSIS

UEI Ltd, Kollam
SWOT Analysis of a company reflects the effectiveness of the functions of the company
in each and every department. Brainstorming technique was adopted to find the SWOT.
It is a group creativity technique designed to generate a large number of ideas from a
group of employees. Suggestions are evaluated and the analysis is made.
STRENGTH:
 Quality of Products: The products of UEI possess high quality. It is an

ISO 9001:2000 certified company. The company offers 15 years warranty for its
products. Before getting approval. The company products pass through different
types of tests.
 Customer Focus: The Apex Management Team of UEI shall determine,

understand and try to satisfy the needs and expectations of customer with the aim
of enhancing customer satisfaction. The Marketing Department has the primary
responsibility and Quality control has the secondary responsibility and all other
departments have the responsibility for commitments for ensuring customer
satisfaction.
 Involvement of workers is high: UEI believes that involvement of all

employees is essential for the better functioning of the organization. This is
achieved by planned training as given in the guidelines for training. Top
management of UEI establishes and provides leadership and unity of purpose
and direction through Management Review Meetings, Monthly Performance
Review Meetings and provision of resources.

UEI Ltd, Kollam
 Process Approach: The departmental guidelines of major functions

follow a process approach and include (PDCA- Plan, Do, Check, Act) cycle,
which provides proper direction in taking planned corrective actions.
 Continual Improvement: Continual Improvement of Quality

Management Systems is achieved through measurement of quality objectives
achieved, measurement of customer satisfaction, resolution of departmental non-
conformances, implementation of corrective and preventive actions and internal
audits. These are reviewed in the management review meetings.
 Mutually beneficial supplier relationship: UEI tries to maintain

beneficial relationship with suppliers and thereby enhance ability of both to
create value. The organization continually measures the performance of suppliers
and gives them feedback and possible help to improve performance. It also gives
them chance to assess the organization on the above chance.
 Skilful workforce: UEI shall determine the competency of the personnel

performing the work affecting the Quality Management Systems on the basis of
assessment done by immediate superior. The identified needs shall be
consolidated for preparation of the training plan for satisfying the training needs.
A yearly Competence Improvement Plan covering training, exposure visits, self
learning etc shall be prepared. As a result the workforce has expertise in the
respective areas.

UEI Ltd, Kollam
 Good Industrial Relations: The relation with the top management and
workers are cordial. Not a single working day was missed due to labour unrest in
the past 30 years.
WEAKNESS:
 High employee turnover: With the introduction of VRS, the persons

having experience left the company. This resulted in the reduction of experience
hand in the company.
 Inadequate Performance Appraisal: The prevailing system of

performance appraisal is inadequate in the present scenario.
 Lack of Motivational Techniques: The Company provides mandatory

welfare measures to its employees. But motivational technique like promotion
takes too much time.
 Time consuming policy decisions: UEI is a government company. So

the decisions related to policy takes comparatively longer period.
 Poor financial stability: For years, the company depended on only one
customer and the customer gained high bargaining power. The government
policies also affected the performance of the company. This lead to financial
instability.

UEI Ltd, Kollam
 Inadequate R&D: Due to poor financial stability, company could not set
aside much fund for R&D purposes. This prevented the company from
introducing new products. Because of this, the competitors which were
established after UEI overtook the company in many areas.
OPPORTUNITIES:
 New Product Line: The Company will start the repairing of transformers
within two months. The procedures foe availing the order from KSEB has been
completed. Within one year the company will start production of transformers.
 Raising Demand: Production of electricity has become more expensive

which demands careful utilization and accurate measurement. With escalating
power demand in Southeast Asia: most countries in the region are demanding
novel electricity meters. Moreover, as increasingly more electric utilities install
meters at their customers (both small power and large power consumers) site,
sales for both single phase and three phase meters are increasing. Hence, the
electricity meters market is witnessing stable growth. This is likely to further
accelerate with the transition of electromechanical maters to electronic/digital
meters in the future.

UEI Ltd, Kollam
 New Markets: The Company has orders from Andhra Pradesh. Talks are
going on with West Bengal Government for the supply order of Meters. Efforts
are progressing to explore foreign markets for company’s products. The
company got enquiries from countries like Nigeria and Srilanka. And talks with
Cuban and Venezuelan Ambassadors had been made with a view of getting
orders from those countries. Between these, the company has great expectations
in Venezuela
THREATS:
 Competition: the company is facing tough competition from both private

and public sector undertakings
 Emergence of Modern Technology: Due to globalization, modern

technologies were available in the market. The competitors may make use of
that.
 Possibility of privatization of KSEB and UEI

UEI Ltd, Kollam
5. FINDINGS & SUGGESTION
5.1 FINDINGS:
The major findings are:
 Good reputation of the company: Quality products and the

‘government’ brand name is a major advantage for the company. It as a wide
UEI Ltd, Kollam
acceptance among the customers since it possesses a good customer handling

and great quality products.
 Well disciplined staff and employee: The work force is the strength of
the company. All the workers work whole heartedly for the progress of the
company even in bad times. There was no labour conflict in the past 30 years.
 Hard working skilled labour force: The labour force is very skilled.
The company recruit fresh technicians and give extensive training to them.
 Good management employee relationship: The grievance redressal

system is very effective in the company. The company believes in the policy
“Prevention is better than cure”, and it results in a good employee employer
relationship.
 Effective attendance system: The company follows a punch card

system. By which, the company can find out the total hours an employee spend
in the working place.
 Harmonious Industrial Relations: The HR department makes sure that

every reasonable need of the employee is met. The company considers
employees as their greatest wealth.

UEI Ltd, Kollam
 Maximum capacity utilization: The company plan their personnel

needs very effectively and recruits the correct number of persons. This ensures
the maximum utilization of resources.
 Regular feedback system: The feedbacks from the customers are

collected in time with a view to improve the operational efficiency. For this the
customers are contacted personally after a certain period of delivery. The
company provides feedback forms to the customers.
 Good HR planning: HR planning is excellent. The company calculates

the personnel requirement well in advance and act accordingly. Most of the time
their planning is accurate. This ensures the effective utilization of resources.
 Solvency: Solvency of the company is good. It maintains a favourable

solvency ratio.
5.2 SUGGESTIONS:

UEI Ltd, Kollam
The major suggestions are:
 Employee Turnover should be minimised: In the long run, this may

seriously affect the company. So the real reasons behind this should be found out
and corrective measures should be taken.
 Performance appraisal system should be improved: At present the

company’s performance appraisal system is not up to the mark. The company’s
techniques are little outdated. A 360 degree appraisal system can be introduced.
 Improve the motivational techniques: The motivational techniques

need a revision on the grounds of increased employee turnover. The company
should make the employees more loyal to the company. For this timely
promotion, incentives and plans like ESOP (Employee Stock Option
Programme) may be introduced.
 More marketing efforts should be made: The new technologies in the

information technology can be utilized for that. The website of the company
should be converted into an E-commerce portal. All the company’s products
should be listed with pictures and all the specifications and facilities for online
trade should be made.
 Infrastructure should be developed for improving the output.
 Technology transfer should be established with some reputed

organization.

UEI Ltd, Kollam
 Company should appoint marketing executives.
CONCLUSION
United Electrical Industries Ltd, Kollam, was incorporated in the year 1950 in the
private sector. It is the first factory in India to manufacture Electricity House Service
Meters. The company started its manufacturing activity in technical collaboration with a
world-renowned measuring instrument manufacturer Messer’s Aron Engineering
Company Ltd. England. Major shares of the company were taken over by the Kerala
Government in 1960 and reconstituted as a Public Limited Company.
To say, United Electrical Industries Ltd is one of the profiteering public sector units in
the country. The company will have good future and exciting things happening today in
the field of automation and power electronics and like any other adventure. The current
phase of innovation and business solutions has thrown up a number of challenges and
opportunities for a changed approach to business itself, especially in the electronics
sector. UEI Ltd Company has earned profit from the initial stage of its operations and
it’s confident of meeting all the challenges that lies ahead and aims at achieving the
highest turnover.
Since the company is the market leader in Kerala. They can survive a long period in the
state market. They are producing good quality products. The company manufactures
Electricity House Service Energy Meters of both electromechanical and electronic types
Motor Starters (10 HP to 400 HP), AB Switches, Water Meters and UPS. At Present the
company is mainly concentrating on the production of Electronic Energy Meters and
Motor Starters. Within 2 months the company will start the production of transformers.
The company can make achievements in the near future if the diversification plans are
going well. The combined effect of all the departments, especially R&D and Marketing

UEI Ltd, Kollam
can do wonders for the company. The study brought, put many features and functions of
the organization.
ABBREVIATIONS
UEI - United Electrical Industries
Prd.Com - Production Committee
SMW - Senior Manager Works
MPRC - Management Performance Review

Committee
MRC - Management Review Committee
SER&D - Senior Engineer Research & Development
AEQA - Assistant Engineer Quality Assurance
MCG - Motor Control Gear
SEW - Senior Engineer Works
SO Store - Section Officer Store
SM Com - Senior Manager Commercial
SPO - Senior Personnel Officer
SMA - Senior Manager Accounts
SM MKG - Senior Manager Marketing
SO MKG - Senior Officer Marketing

UEI Ltd, Kollam
SOS - Senior Officer Sales
SOA - Senior Officer Accounts
SOE - Senior Officer Establishment
E/M - Electrical Maintenance
GI - Goods Inwards
TO - Time Office

UEI Ltd, Kollam
BIBLIOGRAPHY
Books & Journals
1. Harte John (1997) “Management Crisis & Business Revolution”,

Transaction Publishers.
2. Pandey.I.M (2006) “Financial Management”, New Delhi, Vikas

Publishing House Pvt Ltd.
3. Kotler Philip, Lane Kevin, Jha Abraham and Mithileswar (2007)

“Marketing Management- South Asian Perspective”, New Delhi, Pearson
Prentice Hall.
4. Sekaran and Uma (2007) “Research Methods for Business- A Skill

Building Approach”, New Delhi, Wiley India.
5. Company Journals.
6. ISO 9001:2000 Quality System Files.
Websites

UEI Ltd, Kollam
1. www.unileeindia.com
2. www.quote.com
3. www.areweb.com
4. www.tradeindia.com
5. www.surfindia.com

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UEI Ltd, Kollam

According to Allen Kelly an “organization is the process of identifying and grouping of

Leadership is means of directing. It is the ability to influence a group towards the

Training makes a very important contribution to the development of the organization’s

Mount Zion College, Kadammanitta. Page 1

1.2 Period and Scope of the Study

Scope of the Study:

1.3 Objective of the Study

 To get an organizational exposure.

1.4 Significance of the Study

Mount Zion College, Kadammanitta. Page 2

The project entitled ‘AN ORGANIZATION STUDY ON UNITED ELECTRICAL

1.6 Limitations of the Study:

The limitations of the study are:

Mount Zion College, Kadammanitta. Page 3

2. Accuracy of the data

The personnel resource of the company is limited. So it was a challenge to

2.1 INDUSTRY PROFILE

The share of electricity consumption of large buildings in the commercial sector is

Mount Zion College, Kadammanitta. Page 5

 HPL Socomet Pvt Ltd, New Delhi

 Anchor Electricals Ltd, Daman

 Naina Powers Pvt Ltd, Hyderabad

2.2 COMPANY PROFILE

Mount Zion College, Kadammanitta. Page 6

Mount Zion College, Kadammanitta. Page 7

“To become the pioneers through operational effectiveness and customer

Mount Zion College, Kadammanitta. Page 8

2.3 PRODUCT PROFILE

The main products of United Electrical Company Ltd. are;

Different types of meters produced in this firm are:

i. Single Phase & Three Phase Electronic Energy Meters.

ii. Single Phase AC Watt-Hour Meter.

i. Single Phase & Three Phase Electronic Energy Meters:

Meter casing is made of fiberglass reinforced high impact strength polycarbonate. It is

Mount Zion College, Kadammanitta. Page 10

1. Conform to ISI3779 and CBIP technical report No. 88.

2. Flame retardant and high compact strength polycarbonate enclosure.

4. One time life-time calibration, no Trim pots used.

5. Meter performs with low power loss.

6. Low-voltage operation, at 120 V AC.

7. Safety protection against high voltage.

ii. Single phase AC Watt-hour meter:

Type K VI – M magnetic suspension bearing meters are designed and manufactured to

The metering elements are completely enclosed in a dust-proof mechanically strong,

Mount Zion College, Kadammanitta. Page 11

Different types of starters are:

1. Fully automatic auto transformer.

2. Manually operating starter.

i. NSD (Neo Star Delta) starter.

ii. OSR (Oil Immersed) starter.

iii. ATS (Auto Transformer) starter.

Mount Zion College, Kadammanitta. Page 12

II. Oil Immerse Auto Transformer Starter, Type “ATS”

III. Oil Immersed Slip-ring motor starter type 1 & 2 “OSR”

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 The hydrostatically tested brass body is machined to a very high degree of

 Both nuts and nipples are made in brass

 Meters are designed to withstand hydraulic pressure of 20kg/cm2, specified

Mount Zion College, Kadammanitta. Page 14

 Battery - Backup time : 20min.40minm

- Maximum charging voltage: 13.8V -27.6V

 Protection - Short circuit : Electronic Shutdown