HDIL (Housing Development and Infrastructure Limited)

About HDIL
HDIL is one of Mumbai's leading real estate and construction companies, with
over 23 projects successfully completed since 1996. Part of the Wadhawan Group
(formerly Dheeraj Group), the company has constructed an impressive range of
residential projects (apartments, towers and multi-purpose townships), commercial
projects (offices and multiplex cinemas) and retail projects (such as shopping
malls) across Mumbai. It now plans to initiate operations in Kochi and Hyderabad
as well.

The Challenges:
HDIL, a large real estate / construction company with multiple departments and
branch offices, faced the following challenges that prevented it from achieving its
highest business potential:

• Decentralized and inefficient methods of information entry, storage and

retrieval resulted in considerable wastage of time and resources. Moreover,
duplicate data entries in the LAN-based Fox Pro system by employees in
different departments (for e.g.: the Sales and Accounts departments) resulted
in redundancy and potential errors.

• Lack of reliable co-ordination between departments (for e.g.: between the

Architecture Department and the Sales Department) or branch offices due to
processes being verbally triggered resulted in the high possibility of
communication gaps and hitches in the overall workflow.

• Inadequate (manual) means of tracking customer feedback and ineffective

ways of ensuring follow-ups threatened to adversely affect customer
relationships and loyalty.
The Solution:
In 2006, HDIL deployed eBuild, IMT's versatile, high-end ERP suite that has been
especially developed for the real estate industry. With the implementation of this
web-based business tool, HDIL experienced tangible benefits in a multitude of
ways across its operations. New modules continued to be developed and integrated
into the eBuild suite right through 2007. It now includes:

• Architecture Module
• Sales Module
• Purchase Module
• Payroll Module
• Maintenance Module
• Store Module
• Accounts Module
• Engineering Module

Each of these user-friendly and intuitive modules equipped HDIL with a powerful
one-stop solution that quickly resolved the issues and challenges the company
encountered prior to its implementation.

Further, eBuild's in-built essential tools proved to be of immense value to HDIL's

employees. The tools included an array of convenient features, such as a Stamp
Duty Calculator, a Purchase Order Generator, an Automatic Receipt Generator,
Employee Pay Slip Generator, amongst a host of others.

Moreover, as eBuild is a highly scalable system, it always remains relevant and

profitable for the company. This factor served as another incentive for HDIL to
deploy this unique ERP solution.
The Result:
Soon after HDIL deployed eBuild, the company observed the following
advantages right across its departments and operations:

• A wide range of details (such as the hierarchy of a building, vendor

quotations, customer bookings, invoices, receipts, payroll details, inventory
details, etc.) about each project, product, customer or employee can now be:

• Easily stored
• Conveniently categorized
• Quickly consolidated
• Frequently archived
• Automatically generated (where relevant)
• Instantly accessed / retrieved, all from a single centralized point.

In fact, HDIL found eBuild's Payroll Module so effective and user-friendly that it
discarded its original payroll system in March 2007, opting instead for eBuild's
module as its primary payroll system.

eBuild effectively obliterated the possibility of duplicate entries or outdated

information by way of frequent updates and inter-department information
collation. This has prevented any redundancy and miscalculations from occurring,
thereby saving both time and costs.

Additionally, eBuild has ensured that data across all the modules remains secure
by carefully managing and implementing individual access rights, so that only
those who have the right to access the data can do so.

• Employees no longer have to rely on verbal intimation, as interlinked

information and automatic updates between the suite's various modules has
dramatically simplified co-ordination and streamlined workflow between
HDIL's various departments and offices.

• As the company previously encountered problems in tracking customer

enquiries and recording feedback, eBuild's online Enquiry Forms and
automated follow-up process proved to be an apt solution for HDIL.
Comments and enquiries are now automatically categorized and archived for
easy access, and the concerned people are intimated of a follow-up date 2-3
 days in advance. This has ensured continued good relations and interaction
with customers, allowing HDIL to enhance customer satisfaction and instill
brand loyalty.

In a short span of time, eBuild has helped HDIL streamline an extensive range of
inter-departmental operations and provided invaluable tools to manage vast and
multiple types of information / documents. As a result, the company has enjoyed a
noticeable surge in productivity, efficiency and revenue - not to mention, peace of
mind!