Fixed Mobile Telephone(FMT)

For BSNL

User Manual, January, 2017

Version 1.0

TCS Internal, Delhi, India

Author
Kaumudi Tripathi
Gomathi H

Tata Consultancy Services

 User Manual for FMT Service Version 1.0

Notice

This document contains information that is proprietary and

confidential to Tata Consultancy Services, which shall not be
disclosed outside Tata Consultancy Services, transmitted, or
duplicated, used in whole or in part for any purpose other than
its intended purpose. Any use or disclosure in whole or in part of
this information without express written permission of Tata
Consultancy Services is prohibited. Any other company and
product names mentioned are used for identification purposes
only, and may be trademarks of their respective owners.

Copyright: TCS 2013

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Document Release Note

Customer: B S N L
Project: BSNL CDR2 Rollout Telecom
Document details

Name Version no. Description

User Manual for FMT Service Version 1.0 Initial Version

Revision details

Action taken Previous New page no. Revision description

(add/del/change) page no.

The documents or revised pages are subject to document control.

Please keep them up-to-date using the release notices from the distributor of the document.
These are confidential documents. Unauthorized access or copying is prohibited.

Reviewed by:
Date:

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Document Revision List

Customer: B S N L
Project: BSNL CDR2 Rollout Telecom
Document Name: User Manual for FMT Service
Release Notice Reference (for release)

Rev. Revision Revision Page Previous Action Addenda/ Release

No. date description no. page no. taken New page notice
reference

About this Manual

Introduction
This User Manual has been developed to facilitate the end users of BSNL CRM application in
understanding the concepts, features and navigational flow of various processes involved in the
FMT Service.

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Organization of the Manual

Information in this manual has been organized as follows:

Table 1: Organization of this Manual

Description

Introduction to FMT Service.

Overview of Scenarios Implemented for FMT Service

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Introduction
BSNL has planned to upgrade their network to “Next Generation Network” (NGN) on IP
Multimedia Subsystem (IMS) platform throughout Pan-India, which will provide
convergence solution for multi-service, multi-protocol and multi-access functions.

Fixed Mobile Telephone (FMT) is one of the services that BSNL can provide to its end
customers by NGN implementation. It uses the packet switching technology and makes
communication possible over IP networks such as Internet. In this the Voice and Video
signals are converted into data packets and sent to the destination, where the data
packets are again converted back to voice and video respectively.

This document details the changes to existing CDR systems to implement FMT as a new
Service type on NGN switches.

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Scenarios Implemented

Creation of a FMT Sales Order

1. For creating sales order of FMT, login from CRM, Select

Sales Cycle ---> Create------> ‘Sales Order’

2. Enter the Customer Account Number, for which the Billing Account will be automatically
captured.
For FMT Service few configurations have been done.
Service Line: FMT Service
Service: WIRELINE
Service Type: FMT
Service Sub Type: FMT

For provision of FMT Service the Account should have a Email ID and Mobile
Number. Both these are the mandatory fields. If the user does not enters the Mobile
Number and Email ID then a pop up message appears for the same.

Also for FMT Service, Broadband facility cannot be availed thus all the specific fields
for BB as disabled for FMT Service.

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3.Now Select the plans and the facilities for FMT Service. For FMT Service there are no
accessories. Click on Submit.

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4.Now save the order. Click on the Edit Button----> Click on Number Availability check.

5.As soon as the status is Number Reservation done one FMT Unique ID is generated.

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Note: Regarding FMT Unique ID:

 A random unique 16-digit PIN will be generated by CRM through the ordering process,
which along with FMT portal link is to be communicated to customer through an email, upon
order completion from CRM. (Format of PIN is mentioned in below table)
 Customer will do the registration/activation in FMT portal using the 16-digit PIN sent to him
via email.
 During this activation process, a web service call is to be made from FMT portal to CDR CRM
through EAI in order to validate/fetch following customer details from CRM to portal.
o Customer Mobile Number
o Customer Email Id
o Active phone number that has been assigned to customer through NPC order
 The 16-digit PIN has to be asserted in CRM which will act as a unique identifier between
CDR CRM and FMT Portal.
Format:
This is a system generated random unique 16-digit number. The first two digits of the number
should be zone specific.
North-11, West-22, East-33, South-44.

6. Select either Static IP and Enter Static IP Value or Fill Username . If neither or both is
filled then pop-up message “Please enter either Username or Static IP Value” will
be displayed on save. After entering either static IP or Username, save the sales
order.

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Regarding Static IPV4:

If IPV4 is selected, validations are as follows:
1. The validations for sub-net in IPV4 is it should be a number <= 32. If the same is not
entered a pop up stating “Please enter sub-net value less than or equal to 32.Example-
215.205.11.875/30” is displayed.
2. 4 groups separated by dot(.) .Integer value of each group should be <= 255.If the same
is not entered a pop up stating”Please enter 4 groups separated by dot. Each group
should be min 1 to 3 digit length” is displayed.
3. Each group should be min 1 to 3 digit length.
4. Each group should not start with 0 if length of group > 1
5. Each group should contain at least one digit from 0 to 9
6. integer value of each group should be <= 255

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Regarding Static IPV6:

1)The validations for sub-net in IPV6 is it should be a number <= 128 & 8 groups
separated by : (colon). The following pop-ups are displayed if the IPV6 values are not in
the given format:
a)Please enter sub-net value less than or equal to 128.Example-
215:205:ab98:8745:rdcf:876f:8741:re54/120
b)Please enter 4 groups separated by colon. Example-
215:205:ab98:8745:rdcf:876f:8741:re54/120

Regarding Usename:
 Username is a text field.
 Maximum of 70 characters is allowed in the Username field.

Now click on the demand note button. Save the Demand Note and make the payment through
PMS.

6.The Order hits clarity and has status as “Service Order Created”. In clarity, FMT activation task
will be inserted and username or static IP selected from CRM will be passed to clarity.
Completed the task at clarity.

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7. After order is completed, IBASE will be crated and the service will get activated at Billing.

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IBASE Screen
Search the FMT number from Master Data----> Customer Assets.

1.A new tab as FMT Details has been created in order to store the below details:

2.On the Ibase Screen as we can see there will be BB Disconnect Button, Shift and Transfer. All
these are not available for FMT Service.

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Modify Scenario:

Creation of modify order to change of PLAN & FACILITY.

1. For change of Plan & Facility go to “MASTER DATA”

2. Enter the FMT Number in the Telephone no field and click on Search.

3.Click on the asset id to open the Ibase and then select BSNL Service Order.

4.Now open the Item tab and click on the Product Id field following screen will open now change
the “PLAN” and “Facility” and click on the Submit button.

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5.Now Save-----------> Submit------------> Save the Order.

6.The Order will hit to clarity and will have the status as ”Service Order Created”.

7.After completing the Order the ibase will be updated with the added/ deleted plan and
facilities.

Add to CH Group:

1. For Add to CH Group go to “MASTER DATA”

2. Enter the FMT Number in the Telephone no field and click on Search.
3. Click on the asset id to open the Ibase and then select BSNL Service Order.
4. Select the Order Sub Type as” Add to CH group”. Enter the Number to be configured for
Call Hunting Service in the CH Pilot Number field.

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5. Open the dashboard, select the Call Hunting Facility. Click on Submit.

6. Click on Save------------> Submit-------------> Save button. The order hits clarity and has a status
“Service Order Created”

7. Close the order from clarity and thus the order has a status as “Service Order Completed”.

Note: Similar to Add to CH group, Remove from CH group is done where Order Sub Type
selected is “Remove from CH Group”. In this the added number is shown in the CH Pilot
Number field and open the dash board and delete the call hunting facility then proceed
with the order creation.

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Service Profile Update

In service profile update, Username, Static IP Type and Static IP value can be updated.

1. Go to “MASTER DATA”. Enter the FMT Number in the Telephone no field and click on
Search. Click on the asset id to open the Ibase and then select BSNL Service Order. Select
the Order Sub Type as “Service Profile”.

2. Existing FMT Details and Update FMT Details will be shown. In Update FMT Details,
enter the new details.

3. After entering correct details press <Enter>, then click Save, Submit and Save. Order
will hit to clarity and status of the order will be Service order created. New value will be
passed to clarity.

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4. After completing the order at clarity, details will be updated at CRM.

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Creation of Technical Complaint:

1. For creating complaint on FMT service, login from CRM, Select

Complaint ---> Create------> ‘Complaint'

2. Enter the FMT Number in the Telephone no field.

▪ It will populate the CA & BA.

▪ By default Service type will be FMT.
▪ Select the Complaint type from the drop down.
▪ Select the Complaint sub type from the drop down.
▪ Complaint sub type will be :
Miscellaneous Fault
No Incoming Ring
No Speech
Noisy
Speech Cutting
Unable to change Password
Registration Fail
One way Speech
Username Password Wrong
▪ Enter the contact no in the contact no field.
▪ Enter the description.
▪ Click on Save button.
▪ A complaint id will be generated.

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3. Now go to search

Complaint ------------->> Search ------------->> Complaint

▪ Enter the Complaint Id in Transaction Id field.

▪ Click on Search.
The status of Technical complaint will be “Assigned to ITO”

4.Close the Complaint ID from clarity and thus the status will be “Resolved”.

5.Search the Complaint ID.

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Creation of FMT BILLING complaint

1. For creating Billing Complaint of FMT Service,

Complaint ---> Create------> ‘Complaint'

2. Enter the FMT Number in the Telephone no field.

▪ It will populate the CA & BA.

▪ By default Service type will be FMT.
▪ Select the Complaint type from the drop down.
▪ Select the Complaint sub type from the drop down.
▪ Complaint sub type will be:
Other Complaints
Usage Charges
▪ Enter the contact no in the contact no field.
▪ Enter the “INVOICE NO” in the field .
▪ Enter the amount requested in the field.
▪ Enter the description.
▪ Click on Save button.
▪ A complaint id will be generated.

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3. Now go to search

Complaint ------------->> Search ------------->> Complaint

▪ Enter the Complaint Id in Transaction Id field.

▪ Click on Search.
▪ The status of Billing complaint will be “Assigned to AOTR”

4.) After entering all the details in the mandatory fields of billing complaint view,the CSR saves
the billing complaint and status changes from OPEN to ASSIGNED TO AOTR.

5.)Now we can login from the user AOTR and AOTR enters Adjustment amount and
adjustment id and save the complaint.

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6.)After saving the complaint from AOTR worklist,an AOTR execute the decision “APPROVE”.

7.)After approval of AOTR,it will flow to billing system,now the status will be “APPROVED BY
AOTR “.

8.)After getting success message from billing system,the status of billing complaint changes to
“APPROVED”.

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Creation of FMT DISCONNECTION order

1. Go to Master DATA
2. Enter the FMT Number in the Telephone no field and click on Search.

3. Click on Asset id following screen will open.

4. Now click on DISCONNECT button, following screen will open.

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5. Select transaction type as BSNL SERVICE ORDER, following screen will open.

6. Click on Save then Submit and then Save, Order will go to the work list of CO as it is a
voluntary disconnection.
7. We will go to the work list of “CO”.

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8. Now select the option “RETENTION FAILED ” from the drop down and click on Execute
button.

9. Now order will hit to clarity system. Complete the task at clarity and order of
disconnection will be completed

10. Search the Ibase.

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