stay well

services that change lives

➜ create extra value for our service users Telephone: 020 8942 8256
Next year we will

How to contact us
through greater collaboration between Email: hello@staywellservices.org.uk
service areas
Web: staywellservices.org.uk
➜ add capacity to our Information, Advice
and Advocacy service through skilling up Raleigh House, 14 Nelson Road, New Malden, KT3 5EA
more front-line staff
➜ develop new initiatives in our Reigate and
Banstead centres, through working in
partnership
➜ offer new and interesting activities to
isolated older people via our partnership
with charity Humanity First UK
➜ increase sales through our Kingston
furniture shop
➜ play a leading role in the development of
‘Dementia Friendly Kingston’ ‘Thank you for your
➜ further develop our befriending and social kindness, understanding
engagement activities, working in and great patience in
partnership with Kingston housing filling in the forms on my
➜ utilise our new in-house finance team to husband’s behalf. We
improve operational efficiency across all would have struggled
services without your help.’
➜ take forward our digital transformation
programme to improve impact
management across all services
➜ play a leading role as a partner in the
delivery of the Kingston Coordinated Care
programme
➜ continue to provide a wide range of high
quality services that make your life greater

Reaching out...
Registered charity no. 299988 Company no. 2272550 Impact report 2017

Welcome to our Impact Report
Welcome to our eleventh annual impact report, which captures in ◗ continue to take a holistic approach that ✔ continued to play a leading role in the development of Kingston
What we said we would do
What we did
summary what we have achieved in 2017 and sets out what we aim seeks to fit services around the individual Coordinated Care, aiming to provide local people with better,
to do in the year ahead. Our theme is ‘Reaching out’, best illustrated by ◗ strengthen our relationships with our more joined-up and more effective health and social care
a key development for Staywell, the start of our work in the borough of partners in health, social care, the ✔ became the lead provider in a network of 12 voluntary
Reigate & Banstead. voluntary sector and the councils in the sector organisations contracted to provide care and
After taking part in a tender against stiff competition, we were Royal Borough of Kingston and the support to adults in Kingston borough
awarded a five-year contract to run three community centres. A key Borough of Reigate and Banstead ✔ helped local residents successfully apply for income and benefits
success factor was the years of experience and knowledge we have
◗ play a leading role, with our key worth £620,529, £470,000 of which is ongoing annual income
developed in running both Raleigh House and the Bradbury.
partner Your Healthcare, in the ✔ provided information, advice & advocacy to 1,151 individuals
Partnership working is vital is order achieve good outcomes for people,
development of the Kingston
reaching out beyond Kingston gives us more opportunities to work ✔ provided regular day services, to over 500 people,
Coordinated Care programme
together with a wide variety of organisations, while continuing to build alleviating social isolation and its consequences
on our existing long-term relationships. In partnership we will reach out ◗ work in partnership with other voluntary
✔ supported an average of 98 people every month through
to more people, and widening our constituency will in turn help organisations to deliver on the Active &
our community team
strengthen our supporter base. Supportive Communities agenda
✔ raised understanding of dementia amongst 689 new
Progress in developing Kingston’s joint ‘My Help@Home worker is ◗ start to improve and develop services
Dementia Friends in Kingston borough created through our
health and social care programme, Kingston just amazing – she does so provided by the three community
new Dementia Development programme
Coordinated Care (KCC) has been slower than much more for me than just centres in Reigate & Banstead
✔ established a new warehouse for Kingston Community
expected. Staywell is playing a leading role in helping me with the ◗ implement a new Customer Relationship
Furniture and supplied reusable goods to 1,576 households
this work at various levels, including Active & housework. Thank you.’ Management (CRM) system to help
✔ implemented new back-office process and systems at our
Supportive Communities, a Kingston voluntary develop our knowledge of our
sector network, that supports a new model of care with a greater focus on customers and what they want three new community centres in the borough of Reigate
supporting people better in their own homes and in the community. and Banstead
◗ reshape and improve our internal
In partnership we have delivered an extensive dementia awareness ✔ engaged with over 1,500 regular users of our Reigate and
administration processes
programme, reaching a great many local organisations, businesses and Banstead centres
◗ improve our performance
individuals, a key development in making Kingston a better, safer and ✔ built on the learning from our befriending and mentoring
management procedures
more welcoming place in which to grow old. pilot to develop a new approach, working with isolated and
Kingston Community Furniture – which supports households on low ◗ increase income through the Kingston
vulnerable older people in sheltered housing
incomes, whilst at the same time reducing waste – has had a busy year, Community Furniture shop
✔ provided over 300 households with Help@Home support;
with a new warehouse, three new vans and a new shop. The year ahead is ◗ continue to increase income
94% of respondents to our survey said the service helped
about expanding the reach of the service as well as increasing revenue. maximisation through the Information,
maintain their independence
Funding is tight – local authorities are under continued pressure to find Advice & Advocacy service
✔ continued development of our new CRM system which will
savings and many charities are struggling. It is ever more important that we ◗ increase the number of volunteers
enable improved understanding of our service provision
can evidence the value of our work, and the impact we make. Although we working across all our services
and how to further improve customer care
have not achieved the ‘digital transformation’ expected in 2017, this remains ◗ continue to provide a wide range of
✔ enabled 270 people to improve their physical and mental health
a key area that we intend to progress over the coming 12 months. We high quality services that make your
believe that our approach of playing to our strengths, focusing on our through our fun and award-winning Fit as a Fiddle programme
life greater
impact, and widening and sharing our experience, will put Staywell in a ✔ added over £500,000 worth of value to our services thanks
good position in dealing with a tougher funding climate ahead. to the input of over 200 trained volunteers