Jesse Hansen ableat.weebly.

com

Jesse Hansen
SUMMARY OF EXPERIENCE AND SKILLS
• 10+ years of Computer diagnostics, maintenance and repair expertise
• Able to teach to diverse range of technological skill levels
• Comfortable teaching individuals or small and large groups
• Broad understanding of repairing or replacing computer equipment
• Expert hardware and software troubleshooting skills
• Ability to knowledgeably diagnose IT problems over the phone
• Skilled at assessing technological needs
• Capable of coordinating projects and accomplishing them within set deadlines
• Experienced in planning and implementing programs and projects
• Excellent people skills in-person and over the phone, always provide excellent service-oriented attitude
• Experienced in the backup and recovery of data
• Experienced managing Virtual desktop environments
• Expert knowledge of network solutions such as Network Printing, File Sharing and Group Policies
• Bilingual (Spanish)

PROFESSIONAL EXPERIENCE
The Family Café October 2015 to Present
Northwest Regional Demonstration Center Coordinator
• Assess Assistive Technology (AT) needs of individuals with disabilities
• Coordinate AT demonstrations for large groups and individuals
• Strengthen outreach and awareness efforts for Northwest Region of Florida
• Input new equipment into inventory database
• Created inventory numbering system for ease of use
• Co-Manage Family Café website and Florida Youth Council website
• Assist clients with troubleshooting account issues over phone and through email
• Manage conference database with over 8,000 active users
• Manage Technology needs for Family Café
• Repair, upgrade and replace IT and AT equipment
The Florida Lottery May 2015 to October 2015
Computer Systems Operator
• Operate all components of the lottery operations computer system and its peripheral equipment
• Help to plan workloads, work flows, and priorities for job scheduling
• Check production frequently and make corrections as necessary to complete assigned work on schedule
• Maintain operating records such as production and performance reports
• Monitor environment and power supplies for proper operating condition
• Train lower level computer operators as needed.
E&M Communications July 2011 to May 2015
IT Administrator, Test/Repair Technician
• Troubleshoot network, server and phone issues
• Manage Network Systems, Firewalls, Switches, Routers and Servers
• Setup and manage Remote Desktop access and Virtual Workstations
• Assist employees in troubleshooting their computer/IT issues in-person and over phone
• Assess IT needs
• Determine cost implementation and budget for new technology
• Train Employees on the use of new computer software and hardware
• Create ISO images for deployment to workstations
• Install new software and roll out new versions of programs
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Last Updated June 2, 2018
Jesse Hansen ableat.weebly.com

• Maintain accurate records of equipment, Software and Licenses

• Assist in management of MS Access Database
• Set up and manage LAN/WAN’s
• Set up/create new employee email addresses and manage employee email with Office 365
• Test Computer, Server, Networking and Telecommunications equipment for resale purposes
• Repair damaged/non-functional Equipment
• Create part numbers for better management of inventory
Florida Bar Association October 2009 to July 2011
Program Assistant, Attorney Consumer Assistance Program
• Answered ACAP calls and took hostile complaints concerning the conduct of Florida attorneys
• Entered client information and complaints into ACAP database; Forwarded data for intake counsel to review
• Coordinated and mailed client correspondence and complaint forms
• Compiled statistics for program administrator
• Assisted English and Spanish speaking clients
Referral Clerk
• Referred people to attorneys throughout the state of Florida
• Entered caller data into the computer system
• Trained new employees
• Compiled and sent outgoing mail
APX Alarm May 2009 to August 2009
Alarm Technician
• Installed, Wired and programmed new security systems
• Troubleshot malfunctioning equipment and repaired or replaced faulty sensors/equipment
• Taught consumers how to use and maintain alarm systems
• Consistently maintained accurate inventory records
• Maintained one of the best customer service satisfaction ratings in our office
Jackson County School Board
Computer Systems Technician July 2005 to May 2009
• Performed many of the same tasks listed with E&M Communications
• Traveled extensively throughout Jackson County troubleshooting network issues for schools
• Aided in training technology coordinators in the use of new equipment, software and hardware
• Responsible for assisting Teachers, Students and Technology Coordinators with Computer/IT problems
• Refurbished non-functioning computers, servers and IT equipment
• Repaired and replaced faulty/outdated routers, switches and servers
• Configured Switches to be readily accessible through network monitoring over IP
• Wired server rooms, switches, routers and networks
• Updated Windows operating systems, as well as anti-virus and networking programs
• Reloaded Operating systems and software programs to computer systems
CERTIFICATIONS/EDUCATION AND TRAINING
• Pursuing BS Degree in Information Technology ASU
• AA degree focused on Computer Science Chipola College/TCC
• NASA KSC Certificate LAN/WAN Management as well as certificates for FrontPage Web design and Video Editing
• Network Design and Implementation and cabling Classes
• AC/DC Circuits and Electrical, Circuit Design Classes
• Programming C++ and Python Classes
• HTML Web page design including Flash, Microsoft, and Adobe web-design Classes
• Technology Academy of Bryan Texas
• Assistant to the Technology Coordinator at Marianna High School Junior and Senior years of High School
• Harvard Business “Developing as a Leader” Certificate

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Last Updated June 2, 2018