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Technical Service Manual

Refrigerator - EW28BS87SS0

Publication #5995683611 April 2017


Table of Contents
1. Purpose of this Manual......................................................... 5 6.16 PTD Heating Element................................................... 31

2. Safety Information.................................................................. 6 6.17 Freezer Door................................................................... 32

3. Product Features..................................................................... 7 6.18 Freezer Door Switch.................................................... 32

4. Model Specifications............................................................. 9 6.19 Freezer LED..................................................................... 33

5. Electrical Characteristics and Specifications............ 11 6.20 Freezer Evaporator Fan............................................ 33

5.1 Electrical Component Resistance and 6.21 Defrost Heating Element........................................... 36


Specification Table..................................................................11
6.22 Freezer Evaporator Thermostat..............................37
5.2 Performance Data No Load and No Door
Opening Condition.................................................................12 6.23 Water Valve.................................................................... 38

5.3 Schematic Diagrams ................................................... 13 6.24 Condenser Fan............................................................. 38

6.25 Compressor Controller.............................................. 39


5.3.1 Dispenser Control Board....................................... 13
6.26 Air Filter............................................................................ 40
5.3.2 Main Control Board................................................ 14
6.27 Water Filter....................................................................... 41
5.3.3 PTD Main Board...................................................... 15
6.28 Flipper Mullion............................................................... 41
5.3.4 PTD UI Board............................................................ 15
6.29 Anti-tip Leg..................................................................... 42
6. Serviceable Component Accessibility..........................16
6.30 FF Door Switch............................................................. 42
6.1 Perfect Temperature Drawer (PTD) Cover.............. 16
6.31 Left (LH) Fresh Food Door........................................ 44
6.2 Main Control Board....................................................... 16
6.32 Right (RH) Fresh Food Door .................................. 45
6.3 Dispenser Control Assembly.......................................17
6.33 LED Power Supply Board......................................... 46
6.4 Ice and Water Dispenser Module............................ 18
6.34 Damper Motor...............................................................47
6.5 Ice Maker Tray Assembly..............................................19
6.35 Freezer Thermistor....................................................... 49
6.6 Ice Maker Evaporator Thermostat / Defrost
Heating Element......................................................................21 7. Troubleshooting of Ice and Water Dispenser
(Flowcharts)................................................................................. 50
6.7 Auger Motor......................................................................23
7.1 Components Involved in Ice and Water
6.8 Ice Cube Crush Solenoid.............................................25 Dispenser Issues.................................................................... 50

6.9 Ice Maker Fan Motor.....................................................25 7.2 Diagnosing Ice and Water Dispenser Issues via
System Diagnostic Mode.................................................. 50
6.10 Fresh Food LED .............................................................26
Water Valve (Dispenser) .................................................52
6.11 PTD LED..............................................................................27
Auger Motor........................................................................ 53
6.12 PTD Main Board.............................................................28
Cube / Crush Solenoid.................................................... 54
6.13 PTD User Interface Board..........................................29
Dispenser Paddle Switch................................................ 55
6.14 PTD Damper Motor..................................................... 30
Flapper Position Switch................................................... 56
6.15 PTD Fan............................................................................ 30

3
Table of Contents
8. Troubleshooting of Fresh Food Ice Maker Dispenser Pocket Heater................................................89
(Flowcharts)..................................................................................57
Ice Maker Evaporator Thermistor............................... 90
8.1 Components Involved in Ice Maker Issues...........57
10. Troubleshooting of Perfect Temperature Drawer
8.2 Diagnosing Ice Maker Issues via Fresher Food (PTD) (Flowcharts)...................................................................... 91
(FF) Ice Maker Diagnostic Mode....................................57
PTD UI Keypad Assembly...............................................92
Ice Maker Tray Thermistor ............................................ 59
PTD Thermistor.....................................................................93
Ice Maker Water Valve.................................................... 60
PTD Boards.......................................................................... 94
FF IM Evaporator Fan........................................................61
PTD Heater........................................................................... 95
Bail Arm Switch....................................................................62
11. Troubleshooting Based on Error Codes....................96
Twist Motor ......................................................................... 63
11.1. Error Code Table.............................................................96
No Ice .................................................................................. 64
UI to Main Control Board...............................................96
No Water to Ice Maker ................................................. 66

Hollow Ice Cubes / Smaller Cubes.............................67

9. System Diagnostic Mode (Flowcharts)........................69

Freezer Defrost Heater.....................................................73

Fresh Food (FF) Lights......................................................74

VCC Condenser Fan.........................................................75

Evaporator Fan...................................................................76

Freezer (FZ) Lights.............................................................77

Damper Motor.....................................................................78

Fresh Food Door.................................................................79

Freezer Door........................................................................ 80

Ice Maker Defrost Heater................................................81

FF Thermistor........................................................................82

FZ Thermistor....................................................................... 83

Ambient Thermistor @ Main Control Board............ 84

Ambient Thermistor @ UI Board.................................. 84

VCC Compressor............................................................... 85

Evaporator Thermistor..................................................... 86

PTD (Perfect Temperature Drawer).............................87

Mullion Anti-Condensation Heater............................ 88

4
1. Purpose of this Manual
The purpose of this Manual is to provide information regarding repair procedures of French Door Bottom
Mount (FDBM) Refrigerators with the Electronic Control System. This Manual is intended for the use of Service
Technician.

The Manual deals with the following topics:

• Safety Information and Product Features

• Model Specifications and Electrical Characteristics and Specifications

• Schematic Diagrams

• Serviceable Component Accessibility

• Diagnostic, Troubleshooting and Error codes

5
2. Safety Information
Read the entire Manual before attempting to service this product. Pay attention to all Warnings, Cautions, Notes,
Important Information and Static Sensitive Zone. Failure to do so could result in serious personal injury and / or
equipment damage.

DEFINITIONS

WARNING
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
Used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in
minor or moderate injury.

NOTE
Used to address practices not related to personal injury. Information that requires special emphasis.

IMPORTANT
Information that requires special attention from the user.

STATIC SENSITIVE ZONE


Symbol cautions user about the area which might be static sensitive.

6
3. Product Features

Flipper Guide
Flipper Guide
Light Switch Bracket
Light Switch CoverCover
Bracket
Light Switch
Light Switch LED Cluster
LED Light
UpperBracket
Upper Hinge Hinge Bracket
CoverCover WaterWater
Filter Filter Assembly
Air Tower
Air Tower
Ice Maker Dairy Compartment
Ice Maker Dairy Bin
Air Filter
Ice Bin Air Filter
Ice Bin
Upper Freezer Door Bin
Upper Freezer Door Bin Flipper Mullion
Fresh Food Door Gasket LuxuryFlipper
Design Shelves
Mullion
Fresh Food Door Gasket Luxury-Design Shelves
Luxury Glide Crisper Drawer
Luxury-Design Shelves
Gallon Door Bin
PerfectGallon Door Bin
Temperature Drawer/Deli
Gallon Door Bin DrawerCrisper Drawerslides)
(with humidity
Tilt Can Bin
Tilt Can Bin
Freezer Door Handle Deli Drawer (with humidity slides)
Door Bin Tilt Can Bin
Freezer Door
Freezer Door Handle
Freezer Door

An-p Leg

Toe-Grille Fig 1 (a): Front View with Fresh Food Doors Open
g

Freezer Cabinet
Upper Freezer
Basket
Lower Freezer Freezer Door Gasket
Basket

Fig. 1 (b): Unit Partial View with Freezer Door Open

7
Product Features

Fresh Food Door (Le) Fresh Food Door (Right)


Fresh Food Door
Handle (Le)
Dispenser Control Fresh Food Door
Handle (Right)

Dispenser

Freezer Door Handle


Freezer Door

Toe-Grille
Roller

Fig. 2: Front View with Doors Close

8
4. Model Specifications

DESCRIPTION EW28BS87SS0
Capacity
Total Capacity 26.7 Cu. Ft.
Fresh Food Volume 17.98 Cu. Ft.
Freezer Volume 8.73 Cu. Ft.
Total Shelf Area 31.8 Sq. Ft.
Fresh Food Shelf Area 24.28 Sq. Ft.
Freezer Shelf Area 7.52 Sq. Ft.
Exterior
Signature Soft-Arc Door and Handle Design Yes
Electronic Controls Wave-Touch®
Hidden Hinge Door Design Yes
Ice / Water Dispenser Yes
Perfect Set® Temperature Control System and Display Yes
Crushed Ice / Cube Ice / Water Yes / Yes / Yes
Air and Water Filter Indicator / Reset Yes
Ice Maker ON / OFF Yes
Lock / Dispenser Light Control Yes / Yes
Fresh Food Conveniences
PureAdvantage® Water and Ice Yes
PureAdvantage® Air Filtration / Water Filter Location Yes / Top Right
Temp Alarm System / Door Ajar Alarm Yes / Yes
Power Failure Alarm Yes
Luxury-Design® Glass Shelves Flat, Lift-Off
Humidity-Controlled Left Crisper Luxury-Close™
Humidity-Controlled Right Crisper Luxury-Close™
Perfect Temp® Drawer Luxury-Close™
Wine and Beverage Rack Yes
Dispenser Bin Yes
Clear Gallon Door Bins (Adjustable) 2
Clear 2-Liter Door Bins (Removable) 1
Clear Condiment Bin 1
Clear Tilt-Out Can Racks 2
Luxury-Design® LED Ramp-Up Multilevel Lighting Yes
Automatic Ice Maker Yes
Freezer Conveniences
Automatic Ice Maker (Second Ice Maker) No
Luxury-Glide® Self-Closing Drawer Yes
Sliding Freezer Baskets Yes

9
Model Specifications (Contd.)

DESCRIPTION EW28BS87SS0
Soft Freeze™ Bin / Wire Pizza Slot No / Yes
Plastic Basket Tray Yes
Luxury-Design® LED Ramp-Up Multilevel Lighting Yes
Additional Feature
ENERGY STAR® No
Sabbath Mode (Star-K® Certified) Yes
Product Dimensions
Color – Stainless Steel Yes
Height (including Door) 70-1/8”
Width 36"
Depth (including Door) 33-3/8"
Depth (with Door 90° Open) 47-3/8"
Depth (with Drawer Fully Extended) 55-1/2"
Power Supply Connection Location Right Bottom Rear
Water Inlet Location Left Bottom Rear
Voltage Rating 120V / 60 Hz
Connected Load (kW Rating) @ 120 Volts‡ 1.02
Minimum Circuit Required (Amps) 15
Product Weight 360 Lbs
Shipping Weight 365 Lbs.

10
5. Electrical Characteristics and Specifications

5.1 Electrical Component Resistance and Specification Table


COMPONENT SPECIFICATION
Volt : 125 V
Power Plug and Cord Amp : 15 A
Temp. : 105˚C
Volt : 115 V
Defrost Heater
Power : 500 W
Max Volt : 200 V
Compressor
Frequency : 60 – 216 Hz
Volt : 115 V
Inverter
Frequency : 60 Hz
Volt : 115 V
Frequency : 60 Hz
Condenser Fan Motor
Max Input Power : 3.1 W
Speed : 1050 ± 50 rpm
Volt : 115 V
Frequency : 60 Hz
Speed : 18 ± 1.5 rpm
No Load Condition:
Auger Motor Amp : 3.4 A
Power : 135 W
Locked Rotor Condition:
Amp : 4.9 A
Power : 210 W
Volt : 120 V
Solenoid Valve
Frequency : 60 Hz
Volt : 125/250 V
Dispenser Paddle (Switch)
Amp : 0.1 A
Volt : 125/250 V
Flapper Position Switch
Amp : 0.1 A
Flapper Motor Volt : 12 V DC
Volt : 12 V DC
PTD Fan Motor
Amp : 0.08 A
Volt : 115 V
PTD Heating Element
Power : 20 W
Volt : 12 V
Ice Maker Fan Motor Amp : 0.16 A
Power : 2.4 W
Volt : 120 V AC
Frequency : 60 Hz
Cube Crush Solenoid Ambient Temp. : -20˚C to +20˚C
Duty : 4 min ON Max
40 min OFF Min

11
Electrical Characteristics and Specifications

5.2 Performance Data No Load and No Door Opening Condition

Performance Data No Load and No Door Openings at 37°/ 0°


Control Setting

Type A with Run / Start Capacitor 65°F (18°C) Ambient 90°F(32°C) Ambient

Operating Time 90 to 100% 100%

-5° to 2°F -1° to 3°F


Freezer Temperature
(-20° to -17°C) (-18° to -16°C)

34° to 39°F 34° to 39°F


Refrigerator Temperature
(1° to 4°C) (1° to 4°C)

-2 to 6 psig -2 to 6 psig
Low Side Pressure
(-14 to 41 kPa) (-14 to 41 kPa)

High Side Pressure 80 to 105 psig 120 to 135 psig


(last 1/3 cycle) (586 to 724 kPa) (827 to 931 kPa)

Wattage (last 1/3 cycle) 30 to 50 50 to 70

Amps (running) .4 to .8 .7 to .9

Base Voltage 155 vac (127 vac max)

Defrost Specifications
Thermal Cutout Heater Defrost
Thermistor
Termination
Cabinet Size:
Cut-in Cut-out Watts Ohms Cut-out
27’ & 28’ SD, 110°F 135°F 500 26.5 48°F
22’ CD Freezer
(43.3°C) (57.2°C) (8°C)
Fresh Food 110°F 135°F 70 188.9 68°F
Ice Maker (43.3°C) (57.2°C) (20°C)
Electronic Timer - (ADC) Defrost 24 minutes every 6-96 hours of compressor run time.
Condenser Fan Motor
Watts RPM Amps

1100 CW
3.1 0.03 Running
Opposite Shaft

12
Electrical Characteristics and Specifications

5.3 Schematic Diagrams

5.3.1 Dispenser Control Board


Dispenser Control Board
J6 Pins 1, 5
to Flapper Posion
Switch

Blue

Red
Red J4 Pins 1, 2, 3
J6 Pins 3, 6 Red
White to Main Board J9 Pins 4, 2, 1
Orange
to Dispenser Light Black

Brown
J6 Pins 9, 10 Yellow J7 Pins 1, 2
White Yellow
to Flapper Motor to Dispenser Heater

98 765 43 2 1 3 2 1 2 1

J6 J4 J7

J1
Yellow
Red

J6 Pins 2, 4
to Dispenser Paddle

Fig. 3: Dispenser Control Board

13
Electrical Characteristics and Specifications
5.3.2 Main Control Board
Grey/White
J6 Pins 7 and 8 to Freezer
Grey/White Sensor

Grey/White
Grey/Black J6 Pins 5 and 6 to Freezer
J6 Pins 11, 12 to Fresh Grey/White Evaporator Sensor
Food Sensor Grey/Black

Brown/Blue

Brown/Black J4 Pins 5, 6 to RH1 Pins 2, 3

Red/Black
J4 Pins 11, 12 to
Black/White Compressor Control Signal
J9 Pins 1, 2, 4 to Red 86 4 2
White
1 2 3 4

Dispenser Control Black


J9 1 2 3 4 5 67 89 12345678
Board J4 Pins 3, 2, 1 9 7 5 3 1
Black/Yellow

1 2 3 4 5 6 7 8 9
J4 J7 White/Yellow J5 Pins 3,4, 5, 6 to Damper
J6 Red/Yellow
Brown/Yellow Motor

Black
J1 Pins 1, 2, 3 to Light Blue J5
Power Cord Green/Yellow
Yellow/Pink
J5 Pins 8 and 12 to Freezer
Yellow/Pink Door Switch
J2 J3
J1
J1 Pin 4 to Freezer Brown 4 3 123456 1 2 3 4 5 67 89
Evaporator Heater 2 1

Blue/Brown Yellow/Black
J2 Pin 2 to MC1 Pin 7 J3 Pins 4 and 7 to MC1 Pins
Light Blue /Black 6 and 3

Yellow/Red
J2 Pin 3 to MC1 Pin 2 Blue/White
J3 Pin 1 and 2 to MC1 Pins
Purple/Black 9 and 8

Green/Blue
J7 Pins 1 and 8 to IM Fan
Brown/White Dark Blue Motor
J4 Pins 1,2,9 to Red/White
Evaporator Fan Yellow/White
White
J7 Pins 2 and 3 to Twist motor
Red
Grey/Red
J6 Pins 3 and 4 to IM
Evaporator sensor
Grey/Red Blue
J7 Pins 4 and 7 to Bail arm
Yellow switch

8 6 4 2
1 2 3 4

J9 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 Grey
9 7 5 3 1
J7 Pins 5 and 6 to tray Sensor
1 2 3 4 5 6 7 8 9

J4 J7 Grey
J6

White/Green J5
J4 Pins 3 and 4 to Freezer
LED White/Red

J2 J3

4 3 1 2 3 4 5 6 1 2 3 4 5 6 7 8 9
J1 Yellow /Grey
2 1
J5 Pins 7 and 11 to RH1 Pins 5
Yellow /Grey and 8

Red J3 Pins 6 to Condenser Fan

Black Brown
J2 Pins 1 and 5 to MB2 J3 Pin 3 and 5 to Main inlet
Pins 3 and 2 Light Blue
Yellow water Valve

Fig. 4: Main Control Board

14
Electrical Characteristics and Specifications
5.3.3 PTD Main Board
J3 Pins 1, 3
to PTD Drawer J2 Pins 1, 2, 4
Heater to PTD Housing

Yellow/Black
Light Blue
Black
Blue
Blue
3 2 1 1 2 3 4

J3 J2

J8 J6 J7 J11
1 2 1 2 3 4 1 2 3 4 5 6 7 1 2 3 4

White
White
Brown/Yellow
White/Yellow
Black/Yellow
Red/Yellow
Black
Red

Black/White
Pink/White
White/Pink
Red/Black

J8 Pins 1, 2 to J11 Pins 1, 2 to


PTD Fan PTD Drawer Thermistor
J6 Pins
1, 2, 3, 4 to
PTD
Damper J7 Pins 1, 2, 3, 4
To J2 Pins 1, 2, 3, 4
of PTD UI Board

Fig. 5: PTD Main Board


5.3.4 PTD UI Board
J2 Pins 1, 2, 3, 4
To J7 Pins 1, 2, 3, 4
J3 Flex Cable
of PTD Main Board
to PTD User Interface
Keypad Assembly
Black/White
Pink/White
White/Pink
Red/Black

J2
1 2 3 4

J3

Fig. 6: PTD UI Board

15
6. Serviceable Component Accessibility
6.1 Perfect Temperature Drawer
(PTD) Cover
Steps to disassemble the Perfect Temperature
Drawer Cover:

1. Locate the PTD Cover. Fig. 12: PTD Cover


Steps to assemble the Perfect Temperature Drawer
Cover:

1. Lift the PTD Cover and place its one side to the
support provided on either side.

Fig. 7
2. Before removing the PTD Cover, remove all the
stored items.
Fig. 13 Fig. 14
3. Firstly, remove the Crisper Drawer and PTD to 2. Tilt it and slide in through the support to the end
remove the PTD Cover. of the cabinet (See Fig. 13).
4. Lift the PTD Cover and locate the 8-pin connector 3. Plug in the 8-pin connector in the PTD Cover to
on the right side of the cover and unplug it. the PTD Main Board (See Fig. 9).

4. Assemble the Crisper Drawer and PTD.

6.2 Main Control Board


Steps to disassemble the Main Control Board (MCB):

Fig. 8 Fig. 9 1. Remove the Toe Grille to access the MCB. Locate
the MCB on the front bottom left corner of the unit
5. Hold and lift the cover as shown and slide it away
from the cabinet to some distance, then tilt it at an
angle to avoid contact with the cabinet and remove
it.

Fig. 15: Main Control Board Mounted at the


Bottom of the Unit
Fig. 10 Fig. 11

16
Serviceable Component Accessibility
2. Release the snap on the front of the MCB housing 2. Slide in the housing under the cabinet until it locks
using a Flat Head Screwdriver. into the snap.

Fig. 16 Fig. 21 Fig. 22


3. Slide the MCB housing towards the Door. 3. Install the Toe Grille.

6.3 Dispenser Control Assembly


Steps to disassemble the Dispenser Control
Assembly:

1. The Dispenser Control Assembly is located in the


Ice and Water Dispenser module. Hence, locate the
Dispenser module on the front of the unit.
Fig. 17
4. Release the snaps of 3 strain relief clips and
unplug the 8 connectors to separate the MCB from
the unit

Fig. 18

Fig. 23
2. Pull out the module cover using Flat Plastic tool.

Fig. 19 Fig. 20: Main Control


Board with Housing
Steps to assemble the Main Control Board (MCB):

1. Plug in the 8 connectors to the MCB and snap in


the 3 strain relief clips (ensure that the bundle order is
same See Fig. 18 and 19).

Fig. 24

17
Serviceable Component Accessibility
3. Remove the 2 screws that hold the Dispenser 6.4 Ice and Water Dispenser
Control Assembly to the unit.
Module
Steps to disassemble the Ice and Water Dispenser
Module:

1. Remove the Dispenser Control Assembly to


access the Ice and Water Dispenser module (Refer
steps in disassemble procedure of Dispenser Control
Assembly on Pg. No. 17).

2. Remove the 2 screws which hold the Ice and


Water Dispenser module with the Door.
Fig. 25
4. Unplug the 3 connectors and separate the
Dispenser Control Assembly from the unit.

Fig. 26 Fig. 27: Dispenser Control Fig. 30


Assembly
3. Release the Water Dispenser tube from the snaps.
Steps to assemble the Dispenser Control Assembly:

1. Plug in the 3 connectors into the Dispenser


Control Board.

Fig. 28
2. Place the Dispenser Control Assembly in its
location and tighten the 2 screws to fix it to the unit
Fig. 31
(See Fig. 25).
4. Gently pull the tube upwards with little force.
3. Press and fix the module cover back into the unit.

Fig. 29 Fig. 32

18
Serviceable Component Accessibility
5. Gently lift the module and pull outwards. 4. Tighten the 2 screws to assemble the Ice and
Water Dispenser module with the Door (See Fig. 30).

5. Assemble the Dispenser Control Assembly (Refer


steps in assemble procedure of Dispenser Control
Assembly on Pg. No. 18).

6.5 Ice Maker Tray Assembly


Steps to disassemble the Ice Maker Tray Assembly:
Fig. 33 Fig. 34: Ice and Water
1. Locate the Ice Maker.
Dispenser Module
Steps to assemble the Ice and Water Dispenser
Module:

1. Place the Ice and Water Dispenser module in its


location.

Fig. 38
2. Gently pull the Ice Maker container outwards.
Fig. 35
2. Push the Water Dispenser tube gently through the
holes.

Fig. 39
3. Remove the screws to remove the Ice Maker front
insulation cover from the Ice Maker module.

Fig. 36
3. Snap the Water Dispenser tube in two places.

Fig. 40

Fig. 37

19
Serviceable Component Accessibility
4. Remove the Ice Maker front insulation cover as 8. Gently slide out the Ice Maker Tray Assembly from
shown. the Ice Maker module.

Fig. 41
5. Remove the screw on the top to remove the Fig. 45
harness housing from the Ice Maker module. 9. Remove the 2-wire ties and remove the wire
harness from the locaters.

Fig. 42
6. Remove the housing from the Ice Maker module. Fig. 46
10. Remove the Ice Maker Tray Assembly from the
unit.

Fig. 43 Fig. 47 Fig. 48: Ice Maker Tray Assembly


7. Unplug the 2 connectors.
Steps to assemble the Ice Maker Tray Assembly:

1. Place the Ice Maker Tray Assembly inside the Ice


Maker module.

Fig. 44
Fig. 49

20
Serviceable Component Accessibility
2. Hold the wires by wire ties and press the harness 7. Tighten the screws to fix the cover in its location
inside the locaters. (See Fig. 42).

8. Gently slide in the Ice Container into the Ice


Maker module.

Fig. 50
3. Lift the Ice Maker Tray Assembly and slide it
Fig. 55
gently through the screws.

6.6 Ice Maker Evaporator


Thermostat / Defrost Heating
Element
Steps to disassemble the Ice Maker Evaporator
Thermostat / Defrost Element:
Fig. 51 Fig. 52
4. Plug in the 2 connectors (See Fig. 44). 1. Remove the Ice Maker Assembly to access the
Ice Maker Evaporator Thermostat / Defrost Element
5. Hold the harness housing in its position and fix (Refer steps in disassemble procedure of Auger Motor
the housing with a screw. Assembly on Pg. No. 23).

2. Locate the Fresh Food Ice Maker Evaporator


housing.

3. Peel off the aluminum tapes.

Fig. 53 Fig. 56
6. Place the Ice Maker front insulation cover in its 4. Open the housing and release the gasket snap
location. using a Flat Head Screwdriver.

Fig. 54 Fig. 57

21
Serviceable Component Accessibility
5. Close the housing, now turn the gasket in the anti-
clockwise direction and remove the gasket.

Fig. 64
Fig. 58 Fig. 59 9. Gently pull the Heating Element and remove the
Ice Maker Evaporator Thermostat / Defrost Heating
6. Peel off the aluminum tape near the gasket slot
Element.
and remove the front cover of the Evaporator housing.

Fig. 60 Fig. 61
Fig. 65 Fig. 66
7. Using a Flat Head Screwdriver lift the fold on the
rear cover of the Evaporator housing and remove the 10. Release the 2 snaps to remove the gasket from
housing cover. the connectors.

Fig. 68
Fig. 62

Fig. 67: IM Evaporator


Thermostat / Defrost
Heating Element
Fig. 63 Steps to assemble the Ice Maker Evaporator
Thermostat / Defrost Heating Element:
8. Release the Thermostat snap.
1. Snap the gasket to the connectors (See Fig.68).

22
Serviceable Component Accessibility
2. Gently push the Heating Element tubes through
the fins of Ice Maker Evaporator Coil.

Fig. 75
7. Close the front housing cover and tape it with rear
housing cover using the aluminum tapes.

Fig. 70
3. Snap the Thermostat to the Evaporator tube.

Fig. 76 Fig. 77
8. Assemble the Ice Maker Assembly (Refer steps
Fig. 71 (4-6) in assemble procedure of Auger Motor Assembly
4. Assemble the Evaporator housing rear cover on Pg. No. 24).
and fold the edge using a slight force to secure its
position.
6.7 Auger Motor
Steps to disassemble the Auger Motor:

1. Firstly, clear any items from the half width shelf on


the right side of the Ice Maker.

2. To access the Auger Motor, the Ice Maker Tray


Assembly should be removed first (Refer steps in
disassemble procedure of Ice Maker Tray Assembly
Fig. 72 Fig. 73 on Pg. No. 19).
5. Using an aluminum tape, secure the wiring along 3. Remove the 2 screws on top and 1 screw on the
with the front and rear Evaporator housing. side to separate the Ice Maker Assembly from the unit.

Fig. 74
6. Snap the gasket to the front cover of the
Evaporator housing and turn it in a clockwise
direction to lock its position. Fig. 69

23
Serviceable Component Accessibility

Fig. 78 Fig. 83
4. Remove the 4 screws and rotate the assembly. 7. Remove the 3 screws.
Set it on the half width shelf to the right to have
access and clear view of the connector and
Evaporator Thermistor.

Fig. 84
8. Unplug the 2 connectors and remove the ground
screw (See Fig. 85).

Fig. 79 9. Remove the Auger Motor from the housing.


5. Remove the Evaporator Thermistor and unplug the
connector to take out the Air Handler Housing from
the unit.

Fig. 85 Fig. 86: Auger Motor

Steps to assemble the Auger Motor:


Fig. 80 Fig. 81
1. Plug in the 2 connectors and tighten the ground
screw (See Fig. 85).

2. Tighten the 3 screws


(See Fig. 84).

3. Stick the gasket back in its


place.

Fig. 82: Air Handler Housing


6. Peel off the gasket from the assembly. Fig. 87

24
Serviceable Component Accessibility
4. With the assembly sitting to the right (on Half 4. Unplug its 2-terminal connection and also remove
width shelf), plug in the connector and place the the earth connection.
Evaporator Thermistor at its location (See Fig. 80
and 81).

5. Gently place the Air Handler housing in its


location and tighten the 4 screws (See Fig. 79).

6. Place the Ice Maker Assembly in its location and


tighten the 3 screws (See Fig. 69).
Fig. 92 Fig. 93
5. Remove the Solenoid from the housing.

Fig. 94: Cube / Crush Solenoid


Fig. 88 Steps to assemble the Ice Cube Crush Solenoid:
7. Assemble the Ice Maker Tray Assembly to the unit
(Refer steps in assemble procedure of Ice Maker Tray 1. Plug in its terminal and fix the earth connection
Assembly on Pg. No. 20). correctly (See Fig. 92 and 93).

2. Place the Solenoid along with its plunger and


6.8 Ice Cube Crush Solenoid spring in the housing and make sure it is placed
properly.
Steps to disassemble the Ice Cube Crush Solenoid:

1. Remove the Air Handler housing of Ice Maker


Assembly to access the Ice Cube Crush Solenoid
(Refer steps (1-3) in Auger Motor disassemble
procedure on Pg. No. 23).

2. Locate the Ice Cube Crush Solenoid. Fig. 95


3. Screw it to the housing to secure (See Fig. 91).

4. Assemble the Air Handler housing with the


cabinet (Refer steps (4-6) in Auger Motor assemble
procedure on Pg. No. 24).

6.9 Ice Maker Fan Motor


Fig. 89 Fig. 90
Steps to disassemble the Ice Maker Fan:
3. Remove the 2 screws holding the Solenoid to the
housing. 1. Remove the Air Handler housing of Ice Maker
Assembly to access the Ice Maker Fan (Refer steps
(1-3) in Auger Motor disassemble procedure on
Pg. No. 23).

2. Place the Air Handler housing on a flat surface


and locate the Ice Maker Fan.

Fig. 91

25
Serviceable Component Accessibility
3. Remove the black colored EPS to reach the Ice
Maker Fan and unplug the connector. NOTE
Ensure that the Thermistor cable is placed in its
slot (See Fig. 104).

2. Insert the EPS over it correctly by bending the


housing wall with a screwdriver to lock it in the snaps
(See Fig. 104).

3. Plug in the connector (See Fig. 97).


Fig. 96 Fig. 97
4. Use a Flat Head Screwdriver to release the snaps 4. Assemble the Air Handler housing (Refer steps
holding EPS. (4-6) in Auger Motor assemble procedure on
Pg. No. 24).

6.10 Fresh Food LED


Steps to disassemble the Fresh Food LED:

1. Remove the Crisper Drawers to replace the LEDs


Fig. 98 Fig. 99 on the crisper sides.
5. Remove the EPS and Ice Maker Fan.
2. Locate the LED to be replaced.

Fig. 100 Fig. 101

Fig. 105
3. Push down firmly on the short side of the LED and
pull out a bit to release the snap and remove the LED
housing.
Fig. 102: Ice Maker Fan

Steps to assemble the Ice Maker Fan:

1. Place the Ice Maker Fan as shown (See Fig. 103)


so that its red and white wire can pass over the side.

Fig. 106

Fig. 103 Fig. 104

26
Serviceable Component Accessibility
4. Unplug the connector from the LED Board. 6.11 PTD LED
Steps to disassemble the PTD LED:

1. Firstly, remove the Perfect Temperature Drawer


Cover to remove the PTD LED (Refer steps in Perfect
Temperature Drawer Cover disassemble procedure on
Pg. No. 16).

2. Locate the LED on PTD Cover.

Fig. 107

Fig. 111: Location of LED Lights


3. Open the LED housing cover with a Flat Plastic
tool.

Fig. 108: LED Board Assembly


Steps to assemble the Fresh Food LED:

1. Plug in the connector to LED Board.

Fig. 112
4. Unplug the connector from the LED Board.

Fig. 109
2. Press the housing cover and fix it properly to the
cabinet. Fig. 113 Fig. 114: LED Board
Assembly
Step to assemble the PTD LED:

1. Plug in the connector to the LED Board


(See Fig. 113).

2. Press the LED housing cover to assemble it with


the PTD Cover.

Fig. 110

Fig. 115

27
Serviceable Component Accessibility
3. Assemble the PTD Cover (Refer steps in Perfect
Temperature Drawer Cover assemble procedure on
Pg. No. 16).

6.12 PTD Main Board


Steps to disassemble the PTD Main Board:

1. Remove the PTD Cover to access the PTD Main


Board (Refer steps in Perfect Temperature Drawer
Cover disassemble procedure on Pg. No. 16).

2. Locate the PTD Air Control Assembly.

Fig. 120
6. Locate the PTD Main Board. Unplug the
connectors and remove the Main Board.

Fig. 116 Fig. 121


3. Remove the screws which hold the PTD Air Control
Assembly to the cabinet and take it out.

Fig. 117 Fig. 122: PTD Main Board


4. Unplug the connectors from the cabinet. Steps to assemble the PTD Main Board:

1. Place the PTD Main Board in PTD Air Control


housing and plug in the connectors (See Fig. 121).

2. Snap the housing cover and fix the housing using


3 screws.

Fig. 118 Fig. 119

5. Remove the screws and release the snaps using


Flat Head Screwdriver and open the housing.

Fig. 123

28
Serviceable Component Accessibility
3. Plug in the connectors from the cabinet to the PTD 3. Locate the PTD User Interface Board on the
Air Control housing. Upper PTD Frame.

Fig. 129
4. Remove the 2 protection covers placed on the
Fig. 124 Board.
4. Hold the housing in a position and tighten the
screws to fix it to the cabinet.

Fig. 130
5. Release the 4 snaps to free the PTD User Interface
Board from the Lower PTD Frame.

Fig. 125 Fig. 126


Fig. 131
5. Reassemble the PTD Cover (Refer steps in Perfect
Temperature Drawer Cover assemble procedure on 6. Unplug the 2 connectors from the PTD User
Pg. No. 16). Interface Board.

6.13 PTD User Interface Board


Steps to disassemble the PTD User Interface(UI)
Board: Fig. 132

1. Firstly, remove the PTD Cover to remove the 7. Gently lift and remove the Board.
PTD User Interface Board (Refer steps in Perfect
Temperature Drawer Cover assemble procedure on
Pg. No. 16).

2. Remove the 21 screws as shown below and lift


the Lower PTD Frame from the Upper PTD Frame and
hold it.
Fig. 133

Fig. 134: PTD User Interface Board


Fig. 127 Fig. 128

29
Serviceable Component Accessibility
Steps to assemble the PTD User Interface(UI) Board: 4. Lift the PTD Damper Motor out of the PTD Air
Control housing.
1. Plug in the 2 connectors to the PTD User Interface
Board (See Fig. 132) and gently place it in its location.

Fig. 140 Fig. 141: PTD Damper Motor


Fig. 135
Steps to assemble the PTD Damper Motor:
2. Lock the 4 snaps and place the 2 protection
covers back in its place (See Fig. 130 and 131). 1. Gently place the Damper Motor back into the PTD
Air Control housing.
3. Place the Lower PTD Frame gently over the Upper
PTD Frame and tighten the 21 screws as shown below.

Fig. 136 Fig. 137 Fig. 142


4. Install the Perfect Temperature Drawer Cover
2. Plug in the connector.
(Refer steps in Perfect Temperature Drawer Cover
assemble procedure on Pg. No. 16).

6.14 PTD Damper Motor


Steps to disassemble the PTD Damper Motor:
Fig. 143
1. Firstly, remove the PTD Air Control housing to
3. Install the PTD housing (Refer steps (2-5) in PTD
remove the PTD Damper Motor (Refer steps (1 - 5)
Main Board assemble procedure on Pg. No. 28).
in PTD Main Board disassemble procedure on
Pg. No. 28).

2. Locate the PTD Damper Motor in the PTD Air 6.15 PTD Fan
Control housing.
Steps to disassemble the PTD Fan:

1. Remove the PTD Air Control housing to access


the PTD Fan (Refer steps (1-5) in PTD Main Board
disassemble procedure on Pg. No. 28).

2. Locate the PTD Fan and identify the pin


Fig. 138
connection (See Fig. 144).
3. Unplug the connector.
3. Unplug the connector.

Fig. 139

30
Serviceable Component Accessibility
6.16 PTD Heating Element
Steps to disassemble the PTD Heating Element:

1. Remove the PTD Air Control housing to access the


PTD Heating Element (Refer steps (1-5) in PTD Main
Board disassemble procedure on Pg. No. 28).

Fig. 144 2. Locate the Heating Element.


4. Hold the center of the PTD Fan and remove it
carefully along with the rubber case.

Fig. 150
3. Unplug the connector and 2 terminal connectors
Fig. 145 Fig. 146 from Thermistor to remove the Heating Element.

Fig. 147: PTD Fan


Steps to assemble the PTD Fan: Fig. 151
4. Remove the ground screw to separate the
1. Place the PTD Fan along with its rubber case
Heating Element.
exactly at its location.

Fig. 152 Fig. 153: PTD Heating


Element
Fig. 148 Fig. 149 Steps to assemble the PTD Heating Element:
2. Plug in the connector to Main Board 1. Fix the ground screw (See Fig. 152).
(See Fig. 144).
2. Place the Heating Element inside the PTD Air
3. Assemble the PTD Air Control housing (Refer steps Control Housing Assembly and plug in the connector.
(2-5) in PTD Main Board assemble procedure on
Pg. No. 28).

Fig. 154

31
Serviceable Component Accessibility
3. Assemble the PTD Air Control Housing Assembly
to the cabinet (Refer steps (2-5) in PTD Main Board
assemble procedure on Pg. No. 28).

Fig. 159
6.17 Freezer Door 3. Push the left side switch up (See Fig. 160) and
Steps to disassemble the Freezer Door: press the right side switch down (See Fig. 161) to
release the snaps on both the sides.
1. Firstly, remove the Lower Freezer Basket to remove
the Freezer Door.

2. Remove the 8 screws that hold the Freezer Door


from inside.

Fig. 160 Fig. 161


4. Move the slider out on both sides and take out
Fig. 155 the slide assembly with middle bar.

3. Remove the Door from the unit and keep it aside.

Fig. 162
Fig. 156 Fig. 157: Freezer Door
5. Locate the Freezer Door Switch inside the Freezer
Steps to assemble the Freezer Door: Cabinet.
1. Align the Door at its screw location and tighten
the 8 screws (See Fig. 155).

Fig. 163
Fig. 158 6. Remove the Freezer Door Switch from the unit with
2. Install the Lower Freezer Basket. the help of a Flat Head Screwdriver.

6.18 Freezer Door Switch


Steps to disassemble the Freezer Door Switch:

1. Firstly, remove the Upper Freezer Basket and


Non-Tilt-out Rack to remove the Freezer Door Switch.

2. Locate the black switch of Upper Freezer Basket Fig. 164 Fig. 165
slide assembly. 7. Unplug the connector to separate the Freezer
Door Switch from the unit.

32
Serviceable Component Accessibility
3. Release the LED from the 2 snaps (See Fig. 172).

4. Unplug the connector to separate the LED from


the unit (See Fig. 173).

Fig. 166 Fig. 167: Freezer


Door Switch
Steps to assemble the Freezer Door Switch:
Fig. 172 Fig. 173
1. Plug in the connector and press the Freezer Door
Switch into the slot (See Fig. 166 & 168).

Fig. 174: Freezer LED

Steps to assemble the Freezer LED:

1. Plug in the connector to the LED (See Fig. 173).


Fig. 168
2. Reassemble the Non-Tilt-out Rack. 2. Place the LED in its location such that it is locked
in the 2 snaps (See Fig. 172).
3. Insert the slide assembly with middle bar into its
rail on both sides and push it inside to lock them with 3. Press the LED Cover back in its location.
black switch at their respective ends.

Fig. 175
Fig. 169
4. Reassemble the Upper Freezer Basket and Non-
Tilt Out Rack. 6.20 Freezer Evaporator Fan
Steps to disassemble the Freezer Evaporator Fan:
6.19 Freezer LED
1. Firstly, remove the Freezer Trim and Non-Tilt-out
Steps to disassemble the Freezer LED: Rack to freely access the Freezer Evaporator Fan
(Refer steps (1-5) in Freezer Door Switch disassemble
1. Locate the LED on the top of the Freezer Cabinet. procedure on Pg. No. 32).
2. Remove the LED Cover with the help of a Flat 2. Remove the 3 screws and slide the Evaporator
Plastic tool. Fan Cover down.

Fig. 176 Fig. 177


3. Remove the Timing Bar by pulling out the gears
Fig. 170 Fig. 171 on both sides (See Fig. 178).

33
Serviceable Component Accessibility

Fig. 178
4. Lift the Freezer Air Duct and pull it outwards to
separate it from the unit.
Fig. 183
9. Remove the 2 screws.

Fig. 179
5. Remove the screw shown below to remove the RH
Freezer Drawer Basket Slide Assembly.

Fig. 184

10. Release the connector on the rear of the


Evaporator Fan to separate it from the unit.
Fig. 180
6. Pull the Slider Assembly outwards and lift it out
from its support.

Fig. 185
Fig. 181 11. Pull out and remove the Fan Blade from the
7. Remove the 2 screws and release the snap with assembly with the help of a plier.
the help of a plier.

Fig. 182
Fig. 186 Fig. 187: Freezer
8. Remove the 2 Ground wires to separate the Lower Evaporator Fan Blade
Evaporator Coil Cover.

34
Serviceable Component Accessibility
12. Release the 2 snaps to remove the Evaporator
Fan Motor Clip.

Fig. 195
Fig. 188 Fig. 189 4. Plug in the connector (See Fig. 185).
13. Pull the Evaporator Fan Motor to separate it from
the Evaporator Fan shroud. 5. Place the Evaporator Fan in its position and
tighten the 2 screws (See Fig. 184).

6. Attach the 2 ground wires and place the Lower


Evaporator Coil Cover in its position.

Fig. 190 Fig. 191: Freezer Evaporator


Fan Motor

Steps to assemble the Freezer Evaporator Fan:

1. Place the Evaporator Fan Motor in its position Fig. 196 Fig. 197
and push it into the slot.

Fig. 192 Fig. 198


2. Fix the 2 snaps to attach the Evaporator Fan 7. Attach the snap and tighten the 2 screws.
Motor Clip with the Evaporator Fan shroud.

Fig. 199
8. Place the RH Freezer Drawer Basket Slide
Fig. 193 Fig. 194 Assembly on its supporting screws and punch it in.

3. Place the Evaporator Fan Blade in its position and


push it in to fix it with the motor (See Fig. 195).

Fig. 200

35
Serviceable Component Accessibility
9. Tighten the screw shown below.
6.21 Defrost Heating Element
Steps to disassemble the Defrost Heating Element:

1. Remove the Evaporator Coil Cover to access


the Defrost Heating Element (Refer steps (1-8) in
Fig. 201 Freezer Evaporator Fan disassemble procedure on
10. Insert the Freezer Air Duct into its slots and gently Pg. No. 33).
place it in its position.
2. Remove the straps which hold the Heating
Element with the Evaporator Kit.

Fig. 202

11. Attach the Timing Bar by pushing the gears in their


position.

Fig. 206 Fig. 207

3. Remove the 4 screws from Evaporator Kit to


release it.

Fig. 208
4. Unplug the connectors from the left and right side.

Fig. 203

12. Slide the Evaporator Fan Cover into its position


and tighten the 3 screws.

Fig. 209
5. Press on the snaps and pull out the connector to
remove the pin connectors from the Evaporator Kit.

Fig. 204 Fig. 205

13. Install the Freezer Trim and Non-Tilt-out Rack


(Refer steps (2-5) in Freezer Door Switch assemble
procedure on Pg. No. 33).
Fig. 210

36
Serviceable Component Accessibility
6. Pull the Heating Element downwards to remove it. 6.22 Freezer Evaporator
Thermostat
Steps to disassemble the Freezer Evaporator
Thermostat:

1. Remove the Evaporator Coil Cover to access the


Freezer Evaporator Thermostat (Refer steps (1-10) in
Fig. 211 Fig. 212: Defrost Heating Freezer Evaporator Fan disassemble procedure on
Element Pg. No. 33).

2. Locate the Thermostat near the Evaporator Coil in


Steps to assemble the Defrost Heating Element: Freezer.
1. Insert the Heating Element in its correct position in
the Evaporator Kit (See Fig. 213).

2. Tighten the 4 screws of the Evaporator Kit (See


Fig. 208).

3. Put the straps over the Heating Element with


Evaporator Kit (See Fig. 214). Fig. 216
3. Unplug the connectors.

Fig. 217

Fig. 213 Fig. 214 4. Release the snap and remove the Thermostat.

4. Plug in the connectors into the Evaporator Kit.

Fig. 218 Fig. 219: Freezer


Evaporator Thermostat
Fig. 215
Steps to assemble the Freezer Evaporator
5. Plug in the connectors on the left and right side Thermostat:
(See Fig. 209).
1. Snap the Thermostat to the Evaporator tube.
6. Install the Evaporator Coil Cover (Refer steps
(4-13) in Freezer Evaporator Fan assemble procedure
on Pg. No. 35).

Fig. 220

37
Serviceable Component Accessibility
2. Plug in the connectors to the Thermostat terminals
(See Fig. 217).

3. Assemble the Evaporator Coil Cover. (Refer steps


(6-13) in Freezer Evaporator Fan assemble procedure
on Pg. No. 35).

6.23 Water Valve Fig. 227 Fig. 228: Water Valve


Steps to assemble the Water Valve:
Steps to disassemble the Water Valve:
1. Insert the pipes to the valves and put on the pipe
1. To access Water Valve, Access Cover should be covers and make sure the ring lock is locked.
removed first.

2. Remove the 4 screws and pull up the Access


Cover to separate it from the unit.

Fig. 229 Fig. 230


Fig. 221 2. Plug in all the 4 connectors to the Water Valve
(See Fig. 224).
3. Remove the 2 screws which hold the valve
assembly to the unit. 3. Tighten the 2 screws to assemble the Water Valve
Assembly to the unit (See Fig. 222).

4. Place the Access Cover in its position Tighten the


4 screws to fix it with the unit (See Fig. 231 and 221).

Fig. 222
4. Unplug the 4 connectors from the Water Valve.

Fig. 231

6.24 Condenser Fan


Steps to disassemble the Condenser Fan:

Fig. 223 Fig. 224 1. Remove the Rear Access Panel to access the
5. Remove the pipe covers and then remove the Condenser Fan (Refer steps (2-3) in Water Valve
pipes from valves by pushing its ring-lock towards the disassemble procedure on Pg. No. 38).
valve. 2. Locate the Condenser Fan.

Fig. 225 Fig. 226 Fig. 232

38
Serviceable Component Accessibility
3. Remove the screws that secure the Condenser Steps to assemble the Condenser Fan:
Fan to the base.
1. Slightly pull the Condenser tube and gently push
the Condenser Fan inside.

Fig. 233
4. Release the snap from the Condenser tube using Fig. 239
a Flat Head Screwdriver.
2. Plug in the connector (See Fig. 236).

3. Fix the Fan Bracket in position using screws


(See Fig. 233).

4. Snap the Condenser Fan to the Condenser tube


(See Fig. 235).

5. Assemble the Rear Access Panel (Refer steps (4-5)


in Water Valve assemble procedure on Pg. No. 38).
Fig. 234 Fig. 235
5. Unplug the connector. 6.25 Compressor Controller
Steps to disassemble the Compressor Controller:

1. Remove the Rear Access Panel to access the


Compressor Controller (Refer steps (2-3) in Water
Valve disassemble procedure on Pg. No. 38).

2. Locate the Compressor Controller.

Fig. 236
6. Slightly pull the Condenser tube and gently
remove the Condenser Fan.

Fig. 240
3. Remove the
screw that secures
the Compressor
Controller in its
position.

Fig. 237 Fig. 238: Condenser Fan

Fig. 241

39
Serviceable Component Accessibility
4. Unplug the 1 connector and remove the ground 2. Tighten the ground screw and plug in the
screw. connectors (See Fig. 242 and 243).

3. Fix the Compressor Controller in its position using


screws (See Fig. 241).

4. Assemble the Rear Access Panel (Refer steps (4-5)


in Water Valve assemble procedure on Pg. No. 38).

6.26 Air Filter


Fig. 242
Steps to disassemble the Air Filter:

1. Locate the Air Filter below the Condiment Bin.

Fig. 243
5. Unplug the connector from the Compressor using
a Flat Head Screwdriver and remove the Compressor
Controller.
Fig. 249
2. Lift the Air Filter Door Trim up and remove the Air
Filter.

Fig. 244 Fig. 245

Fig. 250 Fig. 251: Air Filter


Steps to assemble the Air Filter:

1. Lift the Air Filter Door Trim up and place the Air
Filter in its slot.

Fig. 246: Compressor Controller


Steps to assemble the Compressor Controller:

1. Place the Compressor Controller in its position


and plug in the connector to the Compressor.

Fig. 252

Fig. 247 Fig. 248

40
Serviceable Component Accessibility
6.27 Water Filter 6.28 Flipper Mullion
Steps to disassemble the Water Filter: Steps to disassemble the Flipper Mullion:

1. Locate the Water Filter on the right top corner. 1. Locate the Flipper Mullion.

Fig. 253

2. Gently push and twist the Water Filter in the


counter-clockwise direction and remove it. Fig. 259
2. Rotate the Flipper Mullion in the anti-clockwise
direction.

Fig. 254 Fig. 255

Fig. 256: Water Filter

Step to assemble the Water Filter: Fig. 260


3. Remove the screw that secures the Flipper Mullion
1. Place the Water Filter in its slot and twist it in the to the Fresh Food Door.
clockwise direction.

Fig. 257 Fig. 258

Fig. 261

41
Serviceable Component Accessibility
4. Lift the Flipper Mullion upwards and move it aside. 2. Remove the 3 screws to remove the Anti-tip Leg
Assembly.

Fig. 265 Fig. 266

Fig. 262
5. Unplug the connector and remove the Flipper
Mullion.

Fig. 267: Anti-Tip Leg

Steps to assemble the Anti-tip Leg:

1. Place the Anti-tip Leg in its position and tighten


the 3 screws.

Fig. 263

Fig. 264: Flipper Mullion Fig. 268 Fig. 269

Steps to assemble the Flipper Mullion: 2. Reassemble the Toe Grille.


1. Plug in the connector to Flipper Mullion and insert
the Mullion into the locater in the Fresh Food Door.
Make sure the harness with connector placed inside
6.30 FF Door Switch
the slot (See Fig. 263). Steps to disassemble the FF Door Switch:
2. Fix the Flipper Mullion to the Door using screw. 1. Remove the 2 screws on the left and right hand
(See Fig. 261). side of the Hinge Cover to remove it.

6.29 Anti-tip Leg


Steps to disassemble the Anti-tip Leg:

1. Firstly, remove the Toe Grille to remove the Anti-tip


Leg. Fig. 270

42
Serviceable Component Accessibility
6. Push the snaps on the sides of Switch Assembly
and push it out of the Centre Hinge Cover.

Fig. 271 Fig. 272


Fig. 279 Fig. 280
2. Remove the 4 screws of the Central Hinge Cover.

Fig. 273 Fig. 281: FF Door Switch


3. Unplug the 3 connectors on the right side and 1
connector on the left side and lift the Centre Hinge Steps to assemble the FF Door Switch:
Cover. 1. Insert the Switch Assembly into the Centre Hinge
Cover.

Fig. 274 Fig. 275 Fig. 282

4. Remove the Central Hinge Cover. 2. Plug in the connector to the Switch Assembly.

Fig. 276 Fig. 277


Fig. 283
5. Unplug the connector from the switch.
3. Plug in the 3 connectors on the right side and 1
connector on the left side of the Centre Hinge Cover
(See Fig. 275 and 274).

4. Assemble the Centre Hinge Cover to the unit by


tightening the 4 screws (See Fig. 273).

5. Tighten the 4 screws to assemble the left and right


hand side Hinge Cover to the unit (See Fig. 270).
Fig. 278

43
Serviceable Component Accessibility
6.31 Left (LH) Fresh Food Door 7. Remove the earth connection from the upper
hinge and remove it.
Steps to disassemble the Left Fresh Food Door:

1. Remove the 2 screws to remove the left upper


hinge cover and access the Left Fresh Food Door.

Fig. 288 Fig. 289

Fig. 284
2. Unplug the connector to the left upper hinge.

Fig. 290: Left Fresh Food Door

Steps to assemble the Left Fresh Food Door:

1. Insert the earth wire inside the hinge and hinge


inside the slots of the Left Fresh Food Door at the top.

Fig. 285
3. Remove the Water Dispenser Pipe from the slot
in the Door. Remove the Ice and Water Dispenser
Module to access the Water Dispenser Pipe (Refer
steps in Ice and Water Dispenser Module disassemble
procedure on Pg. No. 18). Fig. 291
2. Connect the earth wire to the upper hinge
4. Open the Left Fresh Food Door and remove the properly (See Fig. 288).
screws of upper hinge (See Fig. 286).
3. Place the Door over the lower hinge at an
5. Lift up the Door to take it away with upper hinge appropriate angle.
(See Fig. 287).

Fig. 286 Fig. 287 Fig. 292


6. Remove the Left Fresh Food Door slowly away
from the Refrigerator unit.

44
Serviceable Component Accessibility
4. Screw the upper hinge to the unit (See Fig. 286). 3. Unplug the connectors and remove the 2 screws
that secure the hinges to the cabinet.
5. Insert the Dispenser Pipe inside the upper hinge
till it is completely out of the Dispenser unit.

Fig. 293
6. Plug in the connector on the left hinge cover
Fig. 296
(See Fig. 285).

7. Tighten the 2 screws to assemble the left upper 4. Lift the Door upwards and remove it from the
hinge cover on the hinge (See Fig. 284). bottom hinge.

8. Close the Fresh Food Door.

9. Assemble the Ice and Water Dispenser Module


(Refer steps in Ice and Water Dispenser Module
assemble procedure on Pg. No. 19).

6.32 Right (RH) Fresh Food Door


Steps to disassemble the Right Fresh Food Door:

1. Open the Fresh Food Door.


Fig. 297
5. Remove the ground screw in the upper hinge and
separate the upper hinge from the Door.

Fig. 294
2. Locate the hinge cover and remove the 2 screws Fig. 298 Fig. 299
to remove the hinge cover.

Fig. 300: Right Fresh Food Door

Fig. 295

45
Serviceable Component Accessibility
Steps to assemble the Right Fresh Food Door:

1. Fix the ground screw to the upper hinge and


position the hinge with the Door (See Fig. 301 and
302).

Fig. 304

Fig. 301 Fig. 302 3. Remove the screw on the front of the LED Power
Supply Board housing.
2. Gently place the Door over the bottom hinge and
hold it still.

Fig. 305
4. Slide the LED Power Supply Board housing
towards the Door.

Fig. 303

3. Screw the upper hinge to the cabinet and plug in


the connectors (See Fig. 296).
Fig. 306
4. Close the Door.
5. Unplug the 2 connectors that are connected to
5. Tighten the 2 screws to fix the hinge cover the LED Power Supply Board.
(See Fig. 295).

6.33 LED Power Supply Board


Steps to disassemble the LED Power Supply Board:

1. Remove the Toe Grille to access the LED Power


Supply Board. Fig. 307

2. Locate the LED Power Supply Board on the front 6. Remove the screw on the top and release the 2
bottom of the unit. snaps on the rear to separate the wiring harness clip
from the LED Power Supply Board housing.

46
Serviceable Component Accessibility
3. Slide the LED Power Supply Board along the
bottom of the cabinet until the rear of the housing
is supported on the drain pan edge and tighten the
screw on the front to install it with the unit.

Fig. 308 Fig. 317

Fig. 313 Fig. 314

4. Reassemble the Toe Grille.

6.34 Damper Motor


Fig. 318: LED Power Supply
Board with Housing Steps to disassemble the Damper Motor:

1. Firstly, remove all the baskets and shelves from


Steps to assemble the LED Main Board:
the Fresh Food compartment.
1. Gently place the wiring harness clip in its location
2. Locate the Air Duct Tower in the Fresh Food
in the housing, lock the 2 snaps on the rear and
compartment.
tighten the screw on the top to install it with the
housing.

Fig. 309 Fig. 310

Fig. 315

3. Remove the 4 screws.


Fig. 311
2. Plug in the 2 connectors onto the LED Power
Supply Board.

Fig. 312 Fig. 316

47
Serviceable Component Accessibility
4. Release the 4 snaps with the help of a Flat Head 8. Remove the tape and lift the Damper Motor to
Screwdriver. take it out.

Fig. 319 Fig. 320 Fig. 323 Fig. 324: Damper Motor

5. Unplug the connector to separate the Air Duct


Tower from the unit. Steps to assemble the Damper Motor:

1. Gently place the Damper Motor in its location


and tape the wiring harness as shown.

Fig. 329 Fig. 330


Fig. 325 Fig. 326
6. Release the 4 snaps and remove the tape. 2. Place the Rear Air Duct Cover, lock the 4 snaps
and tape it (See Fig. 321).

3. Plug in the connector and lock the 4 snaps to


attach the Air Duct Tower to the unit.

Fig. 321
7. Lift the Rear Air Duct Cover and locate the
Damper Motor.

Fig. 327 Fig. 328

4. Tighten the 4 screws (See Fig. 316).

5. Place all the baskets into their respective


locations.

Fig. 322

48
Serviceable Component Accessibility
6.35 Freezer Thermistor Steps to assemble the Freezer Thermistor:

Steps to disassemble the Freezer Thermistor: 1. Place the Freezer Thermistor in its cover.

1. Remove all the Freezer Baskets and Freezer Door 2. Plug in the connector of the Thermistor
to access the Freezer Thermistor. (See Fig. 335).

2. Locate the Freezer Thermistor at the case liner 3. Place the Thermistor along with its cover at its
(top) in the Freezer Cabinet. proper location.

Fig. 331 Fig. 332


Fig. 339
3. Remove a small part at a corner of the cover
4. Screw it to the cabinet (See Fig. 333).
having 2 snaps.
5. Install the small part having 2 snaps on the cover.
4. Remove the screw and the cover with the help of
a slotted screwdriver.

Fig. 333 Fig. 334 Fig. 340

5. Unplug the connector and remove the Freezer 6. Assemble all the Freezer Baskets and Freezer
Thermistor with cover. Door.

Fig. 335 Fig. 336


6. Remove the Freezer Thermistor from its cover.

Fig. 337 Fig. 338: Freezer


Thermistor

49
7. Troubleshooting of Ice and Water Dispenser (Flowcharts)
7.1 Components Involved in Ice Test 8: Water Valve (Dispenser)

and Water Dispenser Issues NOTE


Below are the list of components that could fail during
normal operation and cause Ice and Water Dispenser Place a cup in the Dispenser prior to starting this
issues. test to collect the water as both Main Inlet and
Dispenser Valve will be activated. Make sure that
• Water Valve (Dispenser) FF Door is closed.

• Auger Motor • Press ‘Power ON / OFF’ to activate the test.

• Cube / Crush Solenoid • When the test is started, Dispenser display shows
‘ON’ when water is dispensed and ‘OFF’ when it is
• Dispenser Paddle Switch not dispensed.
• Flapper Position Switch (Ice Chute Door) • If Dispenser display is not showing ‘ON’ and ‘OFF’
based on above condition, then test fails.
NOTE Test 10: Auger Motor
Always verify the functioning of Dispenser LED
during the dispense of Ice and Water. When the NOTE
Paddle is pressed for ice or water, Dispenser LED
should light. FF Door must be closed before starting this test.

• Press ‘Power ON / OFF’ to activate the test.


7.2 Diagnosing Ice and Water • When the test is started, Dispenser display shows
Dispenser Issues via System ‘ON’ when motor is running and ‘OFF’ when it is
stopped.
Diagnostic Mode
• If Dispenser display is not showing ‘ON’ and ‘OFF’
1. Enter Service Diagnostic Mode. To enter service based on above condition, then test fails.
diagnostic mode, press and hold ‘FZ UP’ and ‘FZ
DOWN’ buttons for 10 seconds simultaneously. Test 11: Cube / Crush Solenoid

2. Press ‘FF UP’ to advance through the test options


and press ‘Power ON / OFF’ to initiate the tests. NOTE
3. Perform the following tests: Solenoid should only be activated momentarily
to prevent damage. Do not leave the Solenoid in
08 – Water Valve (Dispenser) activated state for an extended period of time.
Make sure that FF Door is closed.
10 – Auger Motor
• Press ‘Power ON / OFF’ to activate the test.
11 – Cube / Crush Solenoid
• When the test is started, Dispenser display shows
28 – Dispenser Paddle Switch ‘ON’ when Solenoid is activated and ‘OFF’ when it
36 – Flapper Position Switch (Ice Chute Door) is deactivated.

• If Dispenser display is not showing ‘ON’ and ‘OFF’


based on above condition, then test fails.

50
Troubleshooting of Ice and Water Dispenser
Test 28: Dispenser Paddle Switch

• Press Dispenser Paddle to activate the test.

• When the test is started, Dispenser display shows ‘ON’ when dispenser paddle is pressed and ‘OFF’ when it
is released.

• If Dispenser display is not showing ‘ON’ and ‘OFF’ based on above condition, then test fails.

Test 36: Flapper Position Switch (Ice Chute Door)

• Depress Ice Chute Door or press ‘Power ON / OFF’ to activate the test.

• When the test is started, Dispenser display shows ‘OP’ when Ice Chute Door is opened and ‘CL’ when it is
closed.

• If Dispenser display is not showing ‘OP’ and ‘CL’ based on above condition, then test fails.

4. Follow the below solution flowcharts for fail tests.

Fail Tests Solution Flowcharts


Test 08 Water Valve (Dispenser)
Test 10 Auger Motor
Test 11 Cube / Crush Solenoid
Test 28 Dispenser Paddle Switch
Test 36 Flapper Position Switch

5. Press and hold ‘FF UP’ for 10 seconds to exit from Service Diagnostic mode.

Explanation for Connector abbreviations used in Flowcharts

In line Connector Abbreviation Key

Abbreviation Explanation
AT1 9 pin connection at Air Tower

IM1 9 pin connection at Fresh Food Ice Maker Compartment

IM2 6 pin connection at Fresh Food Ice Maker Compartment

LH2 5 pin connection at Left Door Upper Hinge

MB1 9 pin connection in the Main Control Board Housing behind the
Toe Grille
MB2 4 pin connection in the Main Control Board Housing behind the
Toe Grille
MC1 9 pin connection in the Machine Compartment to the left of
Compressor
RH1 9 pin connection at the Right Door Upper Hinge

RH2 5 pin connection at the Right Door Upper Hinge

RH3 2 pin connection at the Right Door Upper Hinge

51
Troubleshooting of Ice and Water Dispenser

Water Valve (Dispenser)


Checks to perform: WARNING
Check that all the connectors are correctly
inserted.
Check for Water Inlet connectivity, blockage, and Make sure there are no bends and blockage in
YES
bends in pipeline. Are there any connectivity issues? water lines.
N
O

Check the input water pressure. Is the pressure about NO Make sure the input water pressure to the valve is
30 – 100 psi? 30 – 100 psi.
Y
E
S
Check the wiring harness between Water Valve
(Dispenser) and Main Control Board. Is the continuity NO Check / Replace the wiring and retest.
there?
Y
E
S
Is the resistance measurement Is the resistance measurement
between J3 Pin 5 (Tan wire) and J1 between the terminals of
Replace the Solenoid
Pin 1 (Light-Blue wire) on the Main NO Water Valve (Dispenser) NO Valve and retest.
Control Board approximately 400 approximately 400 Ω ± 5.3%?
Ω ± 5.3%? (See Fig. 341) (See Fig. 342)
Y Y
E E
S S

Replace the Main Control Board Check / Replace


and retest. Is the test passed? the wiring and
retest.
N
O

Replace the Dispenser Control Board and retest.

Fig. 342: Measured between Terminals of


Dispenser Water Valve

Fig. 341: Measured between J3 Pin 5 and J1 Pin 1 of Main Control Board

52
Troubleshooting of Ice and Water Dispenser

Auger Motor
WARNING
Checks to perform:
Check that all the connectors are correctly
inserted.
Is the power supplied to the Refrigerator as per its Make sure the power supplied is as per the
NO
specification? product specification.
Y
E
S
Check the wiring harness between Auger Motor and
YES Check / Replace the wiring and retest.
Main Control Board. Is the continuity there?
N
O
Is the resistance
Is the resistance measurement Is the resistance
measurement between MC1 Is the
measurement
between J1 Pin Pin 1 (Light- resistance
between IM1
1 (Light-Blue Blue wire) and measurement Replace
Pin 2 (Purple
wire) and J3 Pin NO Pin 9 (Purple- NO between the the Auger
wire) and Pin 4 NO NO
1 (Purple-Black Black wire) terminals of Motor and
(Light-Blue wire)
wire) on the Main approximately Auger Motor retest.
approximately
Control Board 4.0 ± 5% KΩ? 4.0 ± 5% KΩ?
4.0 ± 5% KΩ?
approximately (See Fig. 344) (See Fig. 346)
(See Fig. 345)
4.0 ± 5% KΩ? Y
Y Y
(See Fig. 343) E
E E
Y S
S S
E Check / Replace the
S Check / Replace the Check / Replace the
wiring harness between
wiring harness between wiring harness between
Replace the Main Control Main Control Board
IM1 and MC1 connectors IM1 connector and
Board and retest. Is the test and MC1 connector and
and retest. Auger Motor and retest.
passed? retest
N
O

Replace the Dispenser


Control Board and retest.

Fig. 343: Measured between J1 Pin 1 Fig. 344: Measured between Pin 1
and J3 Pin 1 on the Main Control Board and Pin 9 of MC1 Connector

Fig. 345: Measured between Pin 2 Fig. 346: Measured between the
and Pin 4 of IM 1 Connector Terminals of Auger Motor

53
Troubleshooting of Ice and Water Dispenser

Cube / Crush Solenoid


WARNING
Checks to perform:
Check that all the connectors are correctly
inserted.
Is the power supplied to the Refrigerator as per its Make sure the power supplied is as per the
NO
specification? product specification.
Y
E
S
Check the wiring harness between Cube / Crush Solenoid
NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S
Is the resistance Is the resistance Is the resistance Is the
measurement measurement measurement resistance
between J1 Pin 1 between MC1 between IM1 Pin measurement Replace
(Light-Blue wire) Pin 1 (Light-Blue 3 (Blue-White between the the Cube
and J3 Pin 2 (Blue- NO wire) and Pin 8 NO wire) and Pin 4 NO terminals of NO / Crush
White wire) on the (Blue-White wire) (Light Blue wire) Cube / Crush Solenoid
Main Control Board approximately approximately Solenoid and retest.
approximately 67.5 ± 5% Ω? 67.5 ± 5% Ω? 67.5 ± 5% Ω?
67.5 ± 5% Ω? (See Fig. 348) (See Fig. 349) (See Fig. 350)
(See Fig. 347)
Y Y Y
Y
E E E
E
S S S
S
Check / Replace the Check / Replace Check / Replace the wiring
Replace the Main Control wiring harness between the wiring harness harness between IM1
Board and retest. Is the test Main Control Board between IM1 and MC1 connector and Cube / Crush
passed? and MC1 connector connectors and retest. Solenoid and retest.
N and retest.
O

Replace Dispenser Control


Board and retest.

Fig. 348: Measured between


Fig. 347: Measured between J3 Pin Pin 1 and Pin 8 of MC1
2 and J1 Pin 1 of Main Control Board

Fig. 350: Measured between Terminals of Cube /


Fig. 349: Measured between Pin 3 and Pin 4 of IM1 Crush Solenoid

54
Troubleshooting of Ice and Water Dispenser

Dispenser Paddle Switch WARNING


Checks to perform:
Check that all the connectors are correctly
inserted.

Is the power supplied to the Refrigerator as per its Make sure the power supplied is as per the
NO
specification? product specification.
Y
E
S
Is the Paddle Switch properly mounted on the Mount the Paddle Switch properly onto the
NO
Dispenser module? Dispenser module.
Y
E
S

Check the wiring harness between Paddle Switch and


Dispenser Control Board. Is the continuity there? NO Check / Replace the wiring and retest.
Y
E
S

Is the resistance measurement between J6 Is the resistance measurement Replace the


Pin 2 (Red wire) and J6 Pin 4 (Yellow wire) between the terminals of Paddle Ice and Water
NO NO
on Dispenser Control Board exactly ‘0’ Switch exactly ‘0’ when the switch is Dispenser
when the switch is closed? (See Fig. 351) closed? (See Fig. 352) Module and
Y Y retest.
E E
S S
Replace the Dispenser Control Board and retest. Is Check / Replace the wiring harness between
the test passed? Dispenser Paddle Switch and Dispenser Control
N
O
Board and retest.

Is the resistance measurement between J4 connector NO Check / Replace the wiring and retest.
of Dispenser Control Board and J9 connector of Main
Control Board exactly ‘0’? (See Fig. 353)
Y NOTE
E
S Similarly, check continuity between other terminals
of J4 and J9 connectors of Dispenser Control
Replace the Main Control Board and retest. Board and Main Control Board respectively.

Fig. 351: Measured between J6 Fig. 352: Measured between Fig. 353: Measured between J4 Pin 1 of
Pin 2 and Pin 4 of Dispenser Terminals of Paddle Switch Dispenser Control Board and J9 Pin 1 of
Control Board (switch is closed) (switch is closed) Main Control Board (switch is closed)

55
Troubleshooting of Ice and Water Dispenser

Flapper Position Switch


WARNING
Checks to perform:
Check that all the connectors are correctly
inserted.
Is the power supplied to the Refrigerator as per its
specification? NO Make sure the power supplied is as per the
product specification.
Y
E
S
Is the Flapper Position Switch properly mounted on
NO Mount the Flapper Position Switch properly onto
the Dispenser module?
the Dispenser module.
Y
E
S
Check the wiring harness between Flapper Position
Switch and Dispenser Control Board. Is the continuity NO
Check / Replace the wiring and retest.
there?
Y
E
S
Is the resistance measurement between J6 Is the resistance measurement Replace the
Pin 1 (Red wire) and J6 Pin 5 (Blue wire) on between the terminals of Flapper Ice and Water
NO
Dispenser Control Board exactly ‘0’ when the NO Position Switch exactly ‘0’ when Dispenser
switch is closed? (See Fig. 354) switch is closed? (See Fig. 355) Module and
Y Y retest.
E E
S S
Replace the Dispenser Control Board and retest. Is Check / Replace the wiring harness between Flapper
the test passed? Position Switch and Dispenser Control Board and
N retest.
O

Is the resistance measurement between J4 connector NO Check / Replace the wiring and retest.
of Dispenser Control Board and J9 connector of Main
Control Board exactly ‘0’? (See Fig. 356)
Y NOTE
E
S Similarly, check continuity between other terminals
of J4 and J9 connectors of Dispenser Control
Replace the Main Control Board and retest.
Board and Main Control Board respectively.

Fig. 354: Measured between J6 Pin Fig. 355: Measured between Fig. 356: Measured between J4 Pin 1 of
1 and Pin 5 of Dispenser Control Terminals of Flapper Switch Dispenser Control Board and J9 Pin 1 of
Board (switch is closed) (switch is closed) Main Control Board (switch is closed)

56
8. Troubleshooting of Fresh Food Ice Maker (Flowcharts)
8.1 Components Involved in Ice Test 52C: Ice Maker Tray Thermistor Test

Maker Issues • For this test, no need to press ‘Power ON / OFF’ as


it activates automatically.
Below are the list of components that could fail during
normal operation and cause Ice Maker issues. • When the test is started, Freezer display shows
the current temperature of Ice Maker tray if the
• Ice Maker Tray Thermistor thermistor is good.

• Ice Maker Water Valve • Freezer display shows ‘OP’ for open circuit
condition or ‘SH’ for short circuit condition if the
• FF IM Evaporator Fan thermistor is not good (test fail condition).
• Bail Arm Switch (Ice Level Sensor) Test 55C: Ice Maker Water Valve Test
• Twist Motor and Gear Assembly
NOTE
8.2 Diagnosing Ice Maker Issues Prior to initiating this test, verify that the ice tray is
empty. If not, empty the ice tray to prevent water
via Fresher Food (FF) Ice Maker from overflowing into the ice bucket. To empty
Diagnostic Mode the ice tray, remove the ice bin, place catch pan
under the ice tray and initiate test 63C. The tray
will twist and empty.
IMPORTANT
• Press ‘Power ON / OFF’ to start the test.
Ice Maker must be turned ON before entering into
the Ice Maker Diagnostic mode. • The Lower Control Board will turn ON the green
and brown water Solenoid Valves and supplies
1. Enter FF Ice Maker Diagnostic mode. To enter FF water for a duration of 4.6 seconds, 5.8 seconds
Ice Maker Diagnostic mode, press and hold ‘FZ UP’ and 7.0 seconds. Fill time will vary to compensate
and ‘FF UP’ buttons for 10 seconds simultaneously. the difference in water pressure.

2. Press ‘FF UP’ to move forward through the test • Additional ‘Power ON-OFF’ activations are
options, press ‘FF DOWN’ to move backward through ignored.
the test options and press ‘Power ON / OFF’ to initiate • If you wish to re-run the test you will need to
the tests. advance to another test and then go back after
you drain the water out of the tray.
3. Perform the following tests:
• The test will fail when the water is not supplied
52C – Ice Maker Tray Thermistor
to the Ice Maker as per the duration mentioned
55C – Ice Maker Water Valve above.

57C – FF IM Evaporator Fan Test 57C: FF IM Evaporator Fan Test

58C – Bail Arm Switch (Ice Level Sensor) • Press ‘Power ON / OFF’ to start the test.

• Evaporator Fan starts rotating and Freezer display


63C – Twist Tray
shows ‘ON’ when the test is started and stops
when ‘Power ON / OFF’ is pressed again then, the
Freezer display shows ‘OFF’.

• The test will fail when Freezer display does not


shows ‘ON’ and ‘OFF’ when Evaporator Fan is
activated and deactivated respectively.

57
Troubleshooting of Fresh Food Ice Maker
Test 58C: Ice Level Sensor Test / Bail Arm Switch Test

NOTE
The ice bucket must be removed from the Ice Maker chamber prior to entering this test.

• For this test, no need to press ‘Power ON / OFF’ as it activates automatically.

• The Ice Maker motor will run turning the tray and lowering then resetting the Bail Arm continually until you
exit the test.

• If the Bail Arm is allowed to fall freely, the tray will return to the home position and no alarm will sound.

• Hold the Bail Arm up as the tray rotates (thus simulating the presence of a full ice bucket), then the alarm will
sound as the tray returns to home position.

• Unless both the conditions are met, the test is considered as failed.

Test 63C: Twist Tray Test

NOTE
The ice bucket must be removed from the Ice Maker chamber prior to entering this test.

• Press ‘Power ON / OFF’ to start the test.

• The Ice Maker motor will run and turns the tray. The Freezer display shows “1” and the “GOOD” light will ON
if the test is passed.

• The test will run continuously until you press ‘Power ON / OFF’ or change to another test.

4. Follow the below solution flowcharts for fail tests.

Fail Tests Solution Flowcharts


Test 52C Ice Maker Tray Thermistor
Test 55C Ice Maker Water Valve
Test 57C FF IM Evaporator Fan
Test 58C Bail Arm Switch
Test 63C Twist Motor

5. Press and hold ‘FF UP’ for 10 seconds to exit from FF Ice Maker Diagnostic mode. Normally IM Diagnostic
mode will automatically deactivate after 5 min of inactivity.

58
Troubleshooting of Fresh Food Ice Maker
Ice Maker Tray Thermistor
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between IM Tray Thermistor


NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement


Is the resistance measurement
between J7 connector Pin 5 (Grey)
between IM2 connector Pin 3 and Replace the Ice Maker
and Pin 6 (Grey) on the Main NO
Pin 6 approximately 5.3 KΩ ± 5%? NO Assembly and retest.
Control Board approximately 5.3
(See Fig. 358)
KΩ ± 5%? (See Fig. 357)
Y Y
E E
S S

Check / Replace the


Replace the Main Control Board
wiring between IM2
and retest. Is the test passed?
connector and Main
N Control Board and retest.
O

Replace the Dispenser Control Board and retest.

Fig. 357: Measured between Pin 5 and Pin 6 Fig. 358: Measured between Pin 3 and
of J7 Connector on the Main Control Board Pin 6 of IM2 Connector (Terminals of IM
Tray Thermistor)

59
Troubleshooting of Fresh Food Ice Maker

Ice Maker Water Valve


Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the input water pressure. Is the pressure about Make sure the input water pressure to the valve is
NO
30 – 100 psi? 30 – 100 psi.
Y
E
S

Check the wiring harness between Ice Maker Water NO


Check / Replace the wiring and retest.
Valve and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J3 Pin 3 (Yellow wire) between the terminals of
Replace the Solenoid
and J1 Pin 1 (Light-Blue wire) NO Ice Maker Water Valve NO Valve and retest.
on the Main Control Board approximately 238 Ω ± 5%?
approximately 238 Ω ± 5%? (See Fig. 360)
(See Fig. 359) Y
E
Y S
E
S
Check / Replace
Replace the Main Control Board the wiring and
and retest. Is the test passed? retest.

N
O

Replace the Dispenser Control Board and retest.

Fig. 359: Measured between J1 Pin 1 and Fig. 360: Measured between the Terminals of
J3 Pin 3 on the Main Control Board the Ice Maker Water Valve

60
Troubleshooting of Fresh Food Ice Maker

FF IM Evaporator Fan
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Is there any mechanical blockage on the Evaporator Remove the blockage and make sure Evaporator
YES
Fan? Fan rotates smoothly.
N
O

Check the wiring harness between Evaporator Fan


NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance Is the resistance


Is the resistance
measurement between measurement between
measurement between Replace the
J7 connector Pin 1 IM1 connector
NO the terminals of FF Evaporator Fan
(Green-Blue wire) and NO Pin 2 (Green-Blue NO
IM Evaporator Fan and retest.
Pin 8 (Dark-Blue wire) on wire) and Pin 1 (Dark-
connector within the
the Main Control Board Blue wire) within the
specification?
within the specification? specification?
Y Y Y
E E E
S S S

Replace the Main Check / Replace the


Check / Replace the
Control Board and wiring between IMI
wiring between IM1 and
retest. Is the test connector and Main
Evaporator Fan and retest.
passed? Control Board and
N retest.
O

Replace the Dispenser Control Board and retest.

61
Troubleshooting of Fresh Food Ice Maker

Bail Arm Switch


WARNING
Checks to perform:
Check that all the connectors are correctly
inserted.

Is there any obstruction on Bail Arm other than ice Remove the obstruction and make sure Bail Arm
YES
cubes? falls freely when there is no ice in the ice bucket.
N
O

Check the wiring harness between Bail Arm Switch NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J7 connector Pin 4 (Blue between IM2 connector Pin 5 and Replace the Ice Maker
wire) and Pin 7 (Yellow wire) on NO Pin 4 equals ‘0’ when the switch is NO Assembly and retest.
the Main Control Board equals closed? (See Fig. 362)
‘0’ when the switch is closed?
(See Fig. 361) Y
E
Y S
E
S
Check / Replace the
wiring between IM2
Replace the Main Control Board connector and Main
and retest. Is the test passed? Control Board and retest.
N
O

Replace the Dispenser Control Board and retest.

Fig. 361: Measured between J7 Pin 4 and Fig. 362: Measured between IM2 Pin 5 and
Pin 7 of Main Control Board (switch is Pin 4 (switch is closed)
closed)

62
Troubleshooting of Fresh Food Ice Maker
Twist Motor
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Twist Motor and NO Check / Replace the wiring and retest.
Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J7 connector Pin 2 between IM2 connector
Replace the Ice Maker
(White wire) and Pin 3 (Red
NO Pin 1(Red wire) and Pin 2 (White NO Assembly and retest.
wire) on the Main Control Board wire) approximately 39 Ω ± 5.3%?
approximately 39 Ω ± 5%? (See Fig. 364)
Y
(See Fig. 363) E
Y S
E
S Check / Replace the
wiring between IM2
Replace the Main Control Board connector and Main
and retest. Is the test passed? Control Board and retest.
N
O

Replace the Dispenser Control Board and retest.

Fig. 363: Measured between Main Control Fig. 364: Measured between IM2 Connector
Board J7 Pin 2 and Pin 3 Pin 2 and Pin 1

63
Troubleshooting of Fresh Food Ice Maker
6. Follow the below solution flowcharts for common Ice Maker (IM) issues.

Fail Tests Solution Flowcharts


No Ice No Ice
No water to Ice Maker No water to Ice Maker
Hollow Ice Cubes or Smaller Cubes in Bucket Hollow Ice Cubes / Smaller Ice Cubes

No Ice
No Ice

Is
the
Ice Maker
turned ON? LED
No
will be illuminated Turn ON the Ice Maker.
above Ice Maker ON-
OFF button when
it is turned
ON.

Yes

Enter FF Ice Maker


Diagnostic mode. Refer
instructions in section 8.2.

Test
52C
will start
automatically
while entering
the Diagnostic mode. No Refer Ice Maker Tray
Follow instructions Thermistor Flowchart
of Test 52C on on Pg. No. 59.
Pg. No. 57.
Is the test
passed?

Yes

64
Troubleshooting of Fresh Food Ice Maker

Run Test 63C.


Follow instructions of No Refer Twist Motor
Test 63C on Pg. No. 58. Flowchart on
Is the test passed? Pg. No. 63.

Yes

Run Test
58C. Follow the No
Refer Bail Arm
instructions of Test 58C on
Switch Flowchart on
Pg. No. 58. Is the test
Pg. No. 62.
passed?

Yes

Run Test
57C. Follow the No Refer Evaporator
instructions of Test 57C on Fan Flowchart on
Pg. No. 57. Is the test Pg. No. 76.
passed?

Yes

Run Test Refer Ice Maker Water


55C. Follow the No Valve Flowchart
instructions of Test 55C on on Pg. No. 60
Pg. No. 57. Is the test and No Water to Ice
passed? Maker Flowchart on
Pg. No. 66.

Yes
Done

65
Troubleshooting of Fresh Food Ice Maker

No Water to Ice Maker


No Water to Ice
Maker

Is the water dispensing No No Advice


Is the water supplied to customer to
at the Door Side
the Inlet Valve? repair house
Dispenser?
connections.

Yes Yes
Check
Enter FF Ice Maker the Water
Diagnostic mode Filter hose
(Refer section 8.2). No connections.
Is the water
If there is no
supplied to the Ice Maker
connection
Valve?
problem,
then replace
the Water
Replace the Filter.
Yes Run Test 55C (Refer Yes
Main Control Pg. No. 57). Is the test
Board. passed?

No

Refer Ice Maker Water


Valve Flowchart on
Pg. No. 60.

66
Troubleshooting of Fresh Food Ice Maker

Hollow Ice Cubes / Smaller Cubes


Hollow Ice Cubes or Smaller
Cubes

Check the
Adjust the input water
input water No
pressure and make sure
pressure. Is the water
water is supplied at
pressure about
30 – 100 psi pressure.
30 – 100 psi?

Yes

Check for kinking of the pipe.


There should not be any kinking.
Avoid more bends in input pipe.

Are the hollow cubes still No


Done
formed?

Yes

Change the Water Filter and


recheck. Proceed to next step
if the problem still persists.
Yes
Enter FF Ice Maker
Diagnostic mode. Refer
instructions in section 8.2.
Yes

67
Troubleshooting of Fresh Food Ice Maker

Test
52C will start
automatically while No Refer Ice Maker Tray
entering the Diagnostic mode. Thermistor Flowchart
Follow instructions of Test 52C on Pg. No. 59.
on Pg. No. 57. Is the
test passed?

Yes

Refer Ice Maker Water


Run Test 55C. Follow
No Valve Flowchart on
the instructions of Test 55C
Pg. No. 60 and
on Pg. No. 57. Is the test
No Water to Ice
passed?
Maker Flowchart on
Pg. No. 66.

Yes

Level the Refrigerator (Refer


Installation Instructions).

Done

68
9. System Diagnostic Mode (Flowcharts)
1. Enter System Diagnostic mode. To enter System Test 3: Fresh Food Lights
diagnostic mode, press and hold ‘FZ UP’ and ‘FZ
DOWN’ buttons for 10 seconds simultaneously.
NOTE
2. Press ‘FF UP’ to advance through the test options
Fresh Food Door should be in open condition
and press ‘Power ON / OFF’ to initiate the tests.
prior to starting this test.
3. Perform the following tests:
• Press ‘Power ON / OFF’ to activate the test.
• 2 - Freezer Defrost Heater
• When the test is started, UI display shows ‘ON’
• 3 - FF Lights when LED inside the Fresh Food side lights and
‘OFF’ when the Door is closed.
• 12 – VCC Condenser Fan
• If UI display is not showing ‘ON’ and ‘OFF’ based
• 15 – Evaporator Fan on above condition, then test fails.

• 20 - FZ Lights Test 12: VCC Condenser Fan


• 22 - Damper • Press ‘Power ON / OFF’ to activate the test.
• 23 - FF Door • When the test is started, UI display shows ‘ON’
when Evaporator Fan is running and ‘OFF’ when
• 24 - FZ Door Fan stops running.
• 26 - Ice Maker Defrost Heater
• If UI display is not showing ‘ON’ and ‘OFF’ based
• 29 - FF Thermistor on above condition, then test fails.
• 30 - FZ Thermistor Test 15: Evaporator Fan
• 33 - Ambient Thermistor @ Main Control Board • Press ‘Power ON / OFF’ to activate the test.
• 34 - Ambient Thermistor at UI • When the test is started, UI display shows ‘LOW’
when Evaporator Fan runs at low speed and ‘HI’
• 38 – VCC Compressor
when it runs at high speed and ‘OFF’ when Fan
• 39 - Evaporator Thermistor stops running.

• 41 - PTD • If UI display is not showing ‘LOW’, ‘HI’ and ‘OFF’


based on above condition, then test fails.
• 43 - Mullion Anti-condensation Heater
Test 20: Freezer Lights
• 46 - Humidity Sensor

• 47 - Dispenser Pocket Heater NOTE


• 68 - Ice Maker Evaporator Thermistor Freezer Door should be in open condition prior to
starting this test.
Test 2: Freezer Defrost Heater
• Press ‘Power ON / OFF’ to activate the test.
• Press ‘Power ON / OFF’ to activate the test.
• When the test is started, UI display shows ‘ON’
• When the test is started, UI display shows ‘ON’ when LED inside the Freezer lights and ‘OFF’ when
when Defrost Heater is in ON condition and ‘OFF’ the Door is closed.
when it is in OFF condition.
• If UI display is not showing ‘ON’ and ‘OFF’ based
• If UI display is not showing ‘ON’ and ‘OFF’ based on above condition, then test fails.
on above condition, then test fails.

69
System Diagnostic Mode
Test 22: Damper Test 29: FF Thermistor

NOTE NOTE
With inspection mirror, observe the Damper open The UI display shows the actual temperature if the
and close condition. Thermistor is good. Measure temperature at FF
Thermistor location using a gauge. Test is passed
• Press ‘Power ON / OFF’ to activate the test. if UI display temperature and gauge temperature
• When the test is started, UI display shows ‘OP’ are same (allowable limit is ±10 ˚F).
when Damper is open and ‘CL’ when it is closed. • This test starts automatically, UI display shows
• If UI display is not showing ‘OP’ and ‘CL’ based ‘OP’ when FF Thermistor is open and ‘SH’ when it
on above condition, then test fails. is shorted.

• If UI display shows ‘OP’ and ‘SH’, then test fails.


Test 23: FF Door
Test 30: FZ Thermistor
• Open / close FF doors to activate the test.

• When test is started, UI will display ‘OP’ when FF


NOTE
doors are open and ‘CL’ when doors are closed.
The UI display shows the actual temperature if the
• If UI display is not showing ‘OP’ and ‘CL’ based
Thermistor is good. Measure temperature at FZ
on the above condition, then the test fails.
Thermistor location using a gauge. Test is passed
Test 24: FZ Door if UI display temperature and gauge temperature
are same (allowable limit is ±10 ˚F).
• Open / close FZ door to activate the test.
• This test starts automatically, UI display shows
• When test is started, UI will display ‘OP’ when FZ ‘OP’ when FZ Thermistor is open and ‘SH’ when it
door is open and ‘CL’ when door is closed. is shorted.

• If UI display is not showing ‘OP’ and ‘CL’ based • If UI display shows ‘OP’ and ‘SH’, then test fails.
on the above condition, then the test fails.
Test 33: Ambient Thermistor @ Main Control Board
Test 26: Ice Maker Defrost Heater

• This test starts automatically. NOTE


• When test is started, Heater will turned ON and The UI display shows the actual temperature if
the Ice Maker Evaporator Thermistor temperature the Thermistor is good. Measure temperature at
is flashed. Watch for temp increase with the Main Control Board location using a gauge. Test
Heater ON. It may take a few minutes for the is passed if UI display temperature and gauge
evaporator to heat up. temperature are same (allowable limit is -10 ˚F to
+20 ˚F).
• If UI display is not showing temperature values
based on the above condition, then the test fails. • This test starts automatically, UI display shows
‘OP’ when Thermistor is open and ‘SH’ when it is
shorted.

• If UI display is showing ‘OP’ and ‘SH’, then test


fails.

IMPORTANT
If ‘Er’ is shown on the display, replace the Main
Control Board.

70
System Diagnostic Mode
Test 34: Ambient Thermistor at UI Test 43: Mullion Anti-condensation Heater

• Press Power ON/OFF to activate the test.


NOTE
• When test is started, UI will display ‘ON’ when
The UI display shows the actual temperature if the Heater is ON and ‘OFF’ when Heater is OFF.
Thermistor is good. Measure temperature at UI
Board location using a gauge. Test is passed if UI • If UI display is not showing ‘ON’ and ‘OFF’ based
display temperature and gauge temperature are on the above condition, then the test fails.
same (allowable limit is -10 ˚F to +20 ˚F). Test 46: Humidity Sensor
• This test starts automatically, UI display shows • This test starts automatically.
‘OP’ when Thermistor is open and ‘SH’ when it is
shorted. • When test is started, UI will display ‘%RH’ (Relative
Humidity) or ‘OP’ when sensor is open and ‘SH’
• If UI display is showing ‘OP’ and ‘SH’, then test when sensor is shorted.
fails
• UI will display ‘HI’ (Humidity is high) and heater
will be turned ON and displays ‘Lo’ (Humidity is
low) and heater will be turned off.
Test 38: VCC Compressor
• For AC Heater systems, ‘%RH’ will be displayed.
• Press ‘Power ON / OFF’ to activate the test. But for DC Heater systems, ‘HI’ and ‘Lo’ will be
displayed.
• When the test is started, UI display shows ‘ON’
when Compressor is running and ‘OFF’ when it is Test 47: Dispenser Pocket Heater
stopped.
• Press Power ON/OFF to activate the test.
• If UI display is not showing ‘ON’ and ‘OFF’ based
on above condition, then test fails. • When test is started, UI will display ‘ON’ when
Heater is ON and ‘OFF’ when Heater is OFF.
Test 39: Evaporator Thermistor
• If UI display is not showing ‘ON’ and ‘OFF’ based
on the above condition, then the test fails.
NOTE
Test 68: Ice Maker Evaporator Thermistor
The UI display shows the actual temperature if
the Thermistor is good. Measure temperature at
Evaporator Thermistor location using a gauge. Test NOTE
is passed if UI display temperature and gauge
temperature are same (allowable limit is ±10 ˚F). The UI display shows the actual temperature if
the Thermistor is good. Measure temperature at
• This test starts automatically, UI display shows Thermistor location using a gauge. Test is passed
‘OP’ when Evaporator Thermistor is open and ‘SH’ if UI display temperature and gauge temperature
when it is shorted. are same (allowable limit is -10 ˚F to +10 ˚F).

• If UI display shows ‘OP’ and ‘SH’, then test fails. • This test starts automatically, UI display shows
‘OP’ when Thermistor is open and ‘SH’ when it is
Test 41: PTD shorted.
• Press ‘Power ON / OFF’ to activate the test. • If UI display is showing ‘OP’ and ‘SH’, then test
fails.
• This will turn OFF the power to the PTD Boards. It
can be used while servicing the PTD Board.

• If power is still supplied to the PTD Boards after


test activation, then the test fails.

71
System Diagnostic Mode
1. Follow the below solution flowcharts for fail tests.

Fail Tests Solution Flowcharts


Test 2 Freezer Defrost Heater
Test 3 FF Lights
Test 12 VCC Condenser Fan
Test 15 Evaporator Fan
Test 20 FZ Lights
Test 22 Damper Motor
Test 23 FF Door
Test 24 FZ Door
Test 26 Ice Maker Defrost Heater
Test 29 FF Thermistor
Test 30 FZ Thermistor
Test 33 Ambient Thermistor @ Main Control Board
Test 34 Ambient Thermistor @ UI Board
Test 38 VCC Compressor
Test 39 Evaporator Thermistor
Test 41 PTD
Test 43 Mullion Anti-Condensation Heater
Test 47 Dispenser Pocket Heater
Test 68 Ice Maker Evaporator Thermistor

2. After Test 33, the system software versions (Firmware versions) are displayed. There are 3 different software
versions numbered 0, 1 and 3. Press ‘Fresh Food UP’ to select the different versions and ‘Power ON-OFF’ to
display the selected version.

• 0 – Firmware Parameters

• 1 – Main Control Board Firmware

• 3 – UI Firmware

3. Press and hold ‘FF UP’ for 10 seconds to exit from System Diagnostic mode. Normally System Diagnostic
mode will automatically deactivate after 5 min of inactivity.

72
System Diagnostic Mode

Freezer Defrost Heater


Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Defrost Heater and


NO Check / Replace the wiring and retest.
Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J1 Pin 4 (Brown wire) of between the terminals of Replace the Freezer
Main Control Board and Pin 4 NO Freezer Defrost Heater NO Defrost Heater and
(Light-Blue wire) of FZ Ice Maker approximately 26.8 Ω? retest.
connector approximately 26.8 Ω? (See Fig. 365)
(See Fig. 366) Y
Y E
E S
S
Check / Replace the wiring between Main
Replace the Main Control Board Control Board and Defrost Heater and
and retest. Is the test passed? retest.

N
O

Replace the Dispenser Control Board and retest.

Fig. 365: Measured between


Defrost Heater Terminals

Fig. 366: Measured


between Main Control
Board-J4 Pin 1 and
Freezer Ice Maker
Connector Pin 4

73
System Diagnostic Mode
Fresh Food (FF) Lights
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between FF Light and Main


NO Check / Replace the wiring and retest.
Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement between the terminals NO


Replace the FF Light and retest.
of FF Light Board within the specification?
Y
E
S
Replace the LED Power Supply Board and retest. Is
the test passed?
N
O

Check the wiring continuity between LED Power Check / Replace the wiring between LED Power
NO
Supply Board and Main Control Board. Is the Supply Board and Main Control Board and retest.
continuity there?
Y
E
S

Replace the Main Control Board and retest.

74
System Diagnostic Mode

VCC Condenser Fan


WARNING
Checks to perform:
Check that all the connectors are correctly
inserted.

Is there any mechanical blockage on the Remove the blockage and make sure Condenser
YES
Condenser Fan? Fan rotates smoothly.
N
O

Check the wiring harness between Condenser Fan NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement


between J3 Pin 6 (Red wire) and Is the resistance measurement
Replace the Condenser
J1 Pin 1 (Light Blue wire) on the NO between Condenser Fan motor NO
Fan and retest.
Main Control Board side within the terminals within the specification?
specification?
Y
Y
E
E
S
S

Check / Replace
Replace the Main Control Board
the wiring and
and retest. Is the test passed?
retest.
N
O

Replace the Dispenser Control Board and retest.

75
System Diagnostic Mode

Evaporator Fan
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Is there any mechanical blockage on the Remove the blockage and make sure Evaporator
YES
Evaporator Fan? Fan rotates smoothly.
N
O

Check the wiring harness between Evaporator Fan


NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance
Is the resistance Is the resistance
measurement between
measurement between measurement between
J4 connector Pin 1, Pin 2 Replace the
MB1 connector Pin NO the terminals of
and Pin 9 on the Main NO NO Evaporator Fan
1, Pin 2 and Pin 3 Evaporator Fan
Control Board side and retest.
approximately 6.4 KΩ approximately 6.4 KΩ ±
approximately 6.4 KΩ ±
± 5.3%? (See Fig. 368) 5.3%? (See Fig. 369)
5.3%? (See Fig. 367)
Y Y
E E
S S
Replace the Main Control
Check / Replace the wiringbetween
Board and retest. Is the test
J3 and MB1 connectors and retest.
passed?
N
O

Replace the Dispenser Control Board and retest.

Fig. 367: Measured between Fig. 368: Measured between Pin 2 Fig. 369: Measured between the
Pin 1 and Pin 8 of J4 on the and Pin 3 of MB1 Connector Terminals of Freezer Evaporator
Main Control Board Fan

76
System Diagnostic Mode

Freezer (FZ) Lights


Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between FZ Light and Main


NO Check / Replace the wiring and retest.
Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement between the terminals NO


Replace the FZ Light and retest.
of FZ Light Board within the specification?
Y
E
S

Replace the Main Control Board and retest.

77
System Diagnostic Mode
Damper Motor
Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Damper Motor


NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J5 Pin 4 (White-Yellow between the AT1 connector Replace the Damper
NO
wire) and Pin 6 (Brown-Yellow Pin 2 and Pin 5 of Damper Motor NO Motor and retest
wire) on the Main Control Board connector approximately 415 Ω ±
side approximately 415 Ω ± 5.3%? 5.3%? (See Fig. 371)
(See Fig. 370) Y
Y E
E S
S
Check / Replace the wiring between
Replace the Main Control Board J5 and AT1 connector and retest
and retest. Is the test passed?
N
O

Replace the Dispenser Control Board and retest.

Fig. 370: Measured between Main Fig. 371: Measured between AT1
Control Board-J5 Connector Pin 4 Connector Pin 2 and Pin 5
and Pin 6

78
System Diagnostic Mode
Fresh Food Door
Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Fresh Food Door


Switch and Main Control Board. Is the continuity there? NO Check / Replace the wiring and retest.
Y
E
S

Is the resistance Is the resistance


Is the resistance
measurement between J5 measurement between Replace the
measurement between
Pin 7 and Pin 11 (Yellow- the terminals of Fresh Food
NO RH1 Pin 5 and Pin NO NO
Grey wires) of Main Control Fresh Food Door Door Switch
8 exactly 0Ω?
Board exactly 0 Ω? (Switch Switch exactly 0Ω? and retest.
(Switch is closed)
is closed) (Switch is closed)
Y Y Y
E E E
S S S

Replace the Main Control Board Check / Replace the wiring Check / Replace the wiring
and retest. Is the test passed? between Main Control between RH1 Connector and
Board and RH1 Connector Fresh Food Door Switch and
N and retest. retest.
O

Replace the Dispenser Control Board and retest.

NOTE
Follow the above flowchart for both the Fresh
Food LH and RH Doors.

79
System Diagnostic Mode

Freezer Door
Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Freezer Door Switch


NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance
Is the resistance Is the resistance
measurement between J5 Replace the
measurement between measurement between
Pin 8 and Pin 12 (Yellow- Freezer Door
NO the MB1 Pin4 and NO the terminals of Freezer NO
Pink wires) of Main Control Switch and
Pin5 of exactly 0Ω? Door Switch exactly 0Ω?
Board exactly 0 Ω? retest.
(Switch is closed) (Switch is closed)
(Switch is closed)
Y Y Y
E E E
S S S

Replace the Main Control Check / Replace the wiring Check / Replace the wiring
Board and retest. Is the test between Main Control Board between MB1 Connector
passed? and MB1 Connector and and Freezer Door Switch
N retest. and retest.
O

Replace the Dispenser Control Board and retest.

80
System Diagnostic Mode

Ice Maker Defrost Heater


Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Ice Maker Defrost


NO Check / Replace the wiring and retest.
Heater and Main Control Board. Is the continuity
there?
Y
E
S
Is the resistance
Is the
measurement Is the resistance
resistance
between J1 Pin measurement Is the resistance Replace
measurement
1 (Light-Blue between MC1 measurement the Ice
between the
wire) and J2 Pin NO Pin 7 (Brown NO between IM1 NO Maker
terminals of NO
2 (Brown-Blue wire) and Pin Pin 1 and Pin Defrost
Ice Maker
wire) on the 1 (Light Blue) 4 within the Heater
Defrost Heater
Main Control within the specification? and retest.
within the
Board within the specification?
specification?
specification?
Y Y Y Y
E E E E
S S S S

Replace the Main Control Check / Replace the Check / Replace the Check / Replace the
Board and retest. Is the test wiring harness between wiring harness between wiring harness between
passed? Main Control Board IM1 and MC1 connectors IM1 connector and Ice
and MC1 connector and retest. Maker Defrost Heater
N
O
and retest and retest.

Replace the Dispenser Control Board and retest.

81
System Diagnostic Mode

FF Thermistor
Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between FF Thermistor and


NO Check / Replace the wiring and retest.
Main Control Board. Is the continuity there?
Y
E
S
Is the resistance
measurement between Is the resistance Is the resistance
J6 Pin 11 (Grey-Black measurement measurement between Replace the FF
NO NO NO
wire) and Pin 12 between MB1 Pin 7 AT1 Pin 4 and Pin 1 Thermistor and
(Grey-Black wire) on the and Pin 8 within the connector within the retest.
Main Control Board side specification? specification?
within the specification?
Y Y Y
E E E
S S S

Replace the Main Check / Replace the


Check / Replace the
Control Board and wiring between J6 and
wiring between FZ1 and
retest. Is the test MB1 connectors and
AT1 connectors and retest.
passed? retest.
N
O

Replace the Dispenser Control Board and retest.

82
System Diagnostic Mode

FZ Thermistor
Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between FZ Thermistor and


NO Check / Replace the wiring and retest.
Main Control Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J6 Pin 7 (Grey-Yellow between the terminals of FZ Replace the FZ
wire) and Pin 8 (Grey-Yellow wire) NO Thermistor connector approximately NO Thermistor and retest
on the Main Control Board side 11.5 KΩ ± 5.3%? (See Fig. 373)
approximately 11.5 KΩ ± 5.3%?
Y
(See Fig. 372) E
Y S
E
S Check / Replace the wiring between
J6 connector and FZ Thermistor and
Replace the Main Control Board retest.
and retest. Is the test passed?
N
O

Replace the Dispenser Control Board and retest.

Fig. 372: Measured between Main Fig. 373: Measured between


Control Board-J6 Connector Pin 7 Freezer Thermistor Terminals
and Pin 8

83
System Diagnostic Mode

Ambient Thermistor @ Main Control Board


Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.
Is the resistance measurement between Replace the Main Control Board and retest. Is the
J8 Pin 1 and Pin 2 on the Main Control NO
test passed?
Board side approximately 7.8 KΩ ± 5.3%?
(See Fig. 374)
Y
E
S

Replace the Dispenser Control Board and retest.

Fig. 374: Measured between the J8


Terminals of Ambient Thermistor
on the Main Control Board

Ambient Thermistor @ UI Board


Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Replace the Dispenser Control Board (UI Board) and retest.

84
System Diagnostic Mode

VCC Compressor
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Compressor and


NO Check / Replace the wiring and retest.
Main Control Board. Is the continuity there?
Y
E
S

Is the resistance
measurement between Is the resistance
Is the resistance Replace the
J4 Pin 11 (Red-Black measurement
NO measurement between NO Compressor and
wire) and J4 Pin 12 between the terminals NO
the terminals of retest.
(Black-White wire) on the of Compressor
Compressor within the
Main Control Board side Inverter within the
specification?
within the specification? specification?
Y Y Y
E E E
S S S

Replace the Main Check / Replace the


Control Board and wiring between Main Replace the Compressor
retest. Is the test Control Board and Inverter and retest.
passed? Inverter and retest.
N
O

Replace the Dispenser Control Board and retest.

VCC Resistance Check


Check resistance between the terminals
1 and 2, 2 and 3, 3 and 1.
If all the resistances are equal,
Compressor is operative.

85
System Diagnostic Mode

Evaporator Thermistor
Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Evaporator


NO Check / Replace the wiring and retest
Thermistor and Main Control Board. Is the continuity
there?
Y
E
S
Is the resistance measurement between
J6 Pin 5 and Pin 6 on the Main Control Replace the Evaporator Thermistor and retest. Is
NO
Board side approximately 11.3 KΩ ± 5.3%? the test passed?
(See Fig. 375) N
Y O
E
S
Check / Replace the wiring between J6 and
Replace the Main Control Board and retest. Is the test Evaporator Thermistor and retest.
passed?
N
O

Replace the Dispenser Control Board and retest.

Fig. 375: Measured between J6


Connector Pin 5 and Pin 6 of
Main Control Board

86
System Diagnostic Mode

PTD (Perfect Temperature Drawer)


Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between PTD UI Board and


NO Check / Replace the wiring and retest.
PTD Main Board. Is the continuity there?
Y
E
S

Is the resistance measurement between J2 Pin 1 of PTD


Check / Replace the wiring between PTD UI
UI Board and J7 Pin 1 of PTD Main Board exactly ‘0’? NO
Board and PTD Main Board and retest.
(See Fig. 376)
Y
E
S NOTE
Replace the PTD UI Board and retest. Is the test Similarly, check continuity between other terminals
passed? of J2 and J7 connectors of PTD Main Board and
N PTD UI Board respectively.
O

Replace the PTD Main Board and retest.

Fig. 376: Measured between J2


Connector Pin 1 of PTD UI Board
and J7 Connector Pin 1 of PTD
Main Board

87
System Diagnostic Mode

Mullion Anti-Condensation
Heater
WARNING
Checks to perform:
Check that all the connectors are correctly
inserted.

Check the wiring harness between Flipper Mullion


NO Check / Replace the wiring and retest.
and Main Control Board. Is the continuity there?
Y
E
S

Is the resistance Is the resistance


Is the resistance
measurement between measurement
measurement
J2 Pin 3 (Yellow-Red between the Replace the
between the
wire) and J1 Pin 1 (Light NO NO terminals of NO Flipper Mullion
MC1 Pin 1 and
Blue wire) on the Main Flipper Mullion and retest.
Pin2 within the
Control Board within the Connector within the
specification?
specification? specification?
Y Y Y
E E E
S S S

Check / Replace the Check / Replace the wiring


Replace the Main Control
wiring between Main between Main Control
Board and retest. Is the
Control Board and MC1 Board and Flipper Mullion
test passed?
and retest. and retest.
N
O

Replace the Dispenser Control Board and retest.

88
System Diagnostic Mode

Dispenser Pocket Heater


Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Dispenser Pocket


Heater and Dispenser Control Board. Is the continuity NO Check / Replace the wiring and retest.
there?
Y
E
S

Is the resistance Is the resistance


measurement between measurement between Replace the Dispenser
J7 Pin 1 and Pin 2 on the NO the terminals of Dispenser NO Pocket Heater and
Dispenser Control Board Pocket Heater within the retest.
within the specification? specification?

Y Y
E E
S S

Replace the Dispenser Check / Replace the wiring


Control Board and retest. between Dispenser Control
Is the test passed? Board and Dispenser
Pocket Heater and retest.
N
O

Replace the Main Control Board and


retest.

89
System Diagnostic Mode

Ice Maker Evaporator Thermistor


Checks to perform: WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between Ice Maker


Evaporator Thermistor and Main Control Board. Is the NO Check / Replace the wiring and retest.
continuity there?
Y
E
S

Is the resistance Is the resistance Is the resistance


Is the resistance
measurement measurement measurement
measurement Replace
between J6 Pin 3 between IM1 between the
between MB1 the Ice
(Grey-Red wire) NO Pin 6 (Grey- terminals of
Pin 6 (Grey- NO Maker
and Pin 4 (Grey- White wire) NO Ice Maker NO
Red wire) and Evaporator
Red wire) on the and Pin 7 Evaporator
Pin 9 (Grey-Red Thermistor
Main Control (Grey-White Thermistor
wire)within the and retest.
Board within the wire) within the within the
specification?
specification? specification? specification?
Y Y Y
Y E E E
E S S S
S
Check / Replace the Check / Replace the Check / Replace the
Replace the Main Control wiring harness between wiring harness between wiring harness between
Board and retest. Is the test Main Control Board IM1 and MB1 connectors IM1 connector and
passed? and MB1 connector and retest. Ice Maker Evaporator
N and retest Thermistor and retest.
O

Replace the Dispenser Control Board and retest.

90
10. Troubleshooting of Perfect Temperature Drawer (PTD)
(Flowcharts)
Service Mode for PTD

1. This mode is accessible only when the drawer is in OFF mode. To enter PTD Service mode, press and hold
temperature increase key (+) and temperature decrease key (-) for 5 seconds.

2. Press ‘UP / DOWN’ button to navigate through the test options and press ‘ON / OFF’ to initiate the tests.

3. Perform the following tests:

• Fan Test

• Heater Test

• Damper Test

• Report NTC Temperature Test

• Display Test

Fan Test
• Press Power ON/OFF to activate the test.

• When test is started, Display will show ‘F1’ when Fan is ON and ‘F0’ when Fan is OFF.

Heater Test
• Press Power ON/OFF to activate the test.

• When test is started, Display will show ‘H1’ when Heater is ON and ‘H0’ when Heater is OFF.

Damper Test
• Press Power ON/OFF to activate the test.

• When test is started, Display will show ‘d1’ when Damper is opened and ‘d0’ when Damper is closed.

• Damper movement may take 30 seconds.

Procedure to test Damper:


• Remove drawer.

• Start Damper test.

• Observe Damper movement (Open and close movement).

• Exit Damper test.

Report NTC Temperature Test


• Display shows ‘b1’ for this test.

• Press Power ON/OFF to activate the test.

• Display will show ‘_°F’ until the main control board responds with associated sensor temperature
reading.

91
Troubleshooting of Perfect Temperature Drawer (PTD)

Display Test
• Display shows ‘L0’ for this test.

• Press Power ON/OFF to activate the test.

• Display will cycle through all the display segments with a minimal ON time for each segment.

4. Press and hold the temperature increase key (+) for 5 seconds, or no key pressed in 5 minutes
returns to the OFF mode of operation.
PTD Error Codes:

Below is the list of error codes which is displayed on the PTD UI Board when there is a malfunction of any PTD
components.

Error Codes Fault Condition Solution Flowcharts


9X Shorted Key Button PTD UI Keypad Assembly
2X Open NTC PTD Thermistor
3X Shorted NTC PTD Thermistor
Loss of communication between UI and Main
CE PTD Boards
PCB
HI °F UCL over temperature time out exceeded PTD Heater
LO °F LCL under temperature time out exceeded PTD Heater

PTD UI Keypad Assembly


9X: Shorted Key Button
9X 9X
Shorted keypad buttons or PTD UI Board defective or PTD Main Board defective.

Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.
Replace the PTD User Interface Keypad Assembly.
NO PTD is OK
Is the PTD still displaying 9X?
Y
E
S
Replace the PTD User Interface Board and check.
Does the error still persists?
Y
E
S

Replace the PTD Main Board.

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Troubleshooting of Perfect Temperature Drawer (PTD)

PTD Thermistor
2X: Open NTC
2X 2X
PTD NTC defective or PTD UI Board defective or PTD Main Board defective.
3X: Shorted NTC
3X 3X
PTD NTC defective or PTD UI Board defective or PTD Main Board defective.

Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between PTD Thermistor NO Check / Replace the wiring and retest.
and PTD UI Board. Is the continuity there?
Y
E
S

Is the resistance measurement Is the resistance measurement


between J11 connector Pin 1 between Pin 5 and Pin 6 of PTD
NO
Replace the PTD
(White wire) and Pin 2 (White Cover connector approximately NO
Thermistor.
wire) of PTD Main Board 11.2 KΩ ± 5.3 %? (See Fig. 378)
approximately 11.2 KΩ ± 5.3 %?
(See Fig. 377) Y
E
Y S
E
S Check / Replace the wiring
between PTD Thermistor and PTD
Replace the PTD UI Board and Main Board.
retest. Is the test passed?
N
O

Replace the PTD Main Board and retest.

Fig. 377: Measured between J11 Fig. 378: Measured between PTD
Connector Pin 1 and Pin 2 of PTD Cover Connector Pin 5 and Pin 6
Main Board

93
Troubleshooting of Perfect Temperature Drawer (PTD)

PTD Boards
CE: Loss of Communication between UI and Main PCB
CE CE
Wiring defective or PTD UI Board defective or PTD Main Board defective.

Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between PTD UI Board and


NO Check / Replace the wiring and retest.
PTD Main Board. Is the continuity there?
Y
E
S

Is the resistance measurement between J2 Pin 1


Check / Replace the wiring between PTD UI Board
of PTD UI Board and J7 Pin 1 of PTD Main Board NO
and PTD Main Board and retest.
exactly ‘0’? (See Fig. 379)
Y
E
S
NOTE
Replace the PTD UI Board and retest. Is the test Similarly, check continuity between other terminals
passed? of J2 and J7 connectors of PTD Main Board and
N PTD UI Board respectively.
O

Replace the PTD Main Board and retest.

Fig. 379: Measured between J2


Connector Pin 1 of PTD UI Board
and J7 Connector Pin 1 of PTD
Main Board

94
Troubleshooting of Perfect Temperature Drawer (PTD)

PTD Heater
HI: UCL Over Temperature Time Out Exceeded
HI °F HI °F
PTD Heater or PTD UI Board defective or PTD Main Board defective.
LO: LCL Under Temperature Time Out Exceeded
LO °F LO °F
PTD Heater or PTD UI Board defective or PTD Main Board defective.

Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.

Check the wiring harness between PTD Heating NO Check / Replace the wiring and retest.
Element and PTD Main Board. Is the continuity there?
Y
E
S
Is the resistance measurement
Is the resistance measurement
between J3 connector Pin 1 Replace the PTD
between the terminals of capacitor
(Light-Blue wire) and Pin 3 (Light- NO NO Heating Element and
approximately 655 Ω ± 5.3%?
Blue wire) of PTD Main Board Thermistor.
(See Fig. 381)
approximately 655 Ω ± 5.3%?
(See Fig. 380) Y
E
Y
S
E
S
Check / Replace the wiring
between PTD Heating Element and
Replace the PTD UI Board and
PTD Main Board.
retest. Is the test passed?
N
O

Replace the PTD Main Board and retest.

Fig. 380: Measured between the Fig. 381: Measured between PTD
Capacitor Terminals Main Control Board-J3 Pin 1 and
Pin 3

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11. Troubleshooting Based on Error Codes

11.1. Error Code Table


Error Code
Display Fault Condition Solution Flowcharts
FF FZ
OP - Open FF Thermistor FF Thermistor
- OP Open FZ Thermistor FZ Thermistor
SH - Shorted FF Thermistor FF Thermistor
- SH Shorted FZ Thermistor FZ Thermistor
UI to Main Control Board
CF SY Communication Failure (on
startup)
UI to Main Control Board
UI to Main Control Board
CE SY Communication Failure (after a
period in operation)
EF SY Evaporator Fan Failure Evaporator Fan

UI to Main Control Board


Checks to perform:
WARNING
Check that all the connectors are correctly
inserted.
Check the wiring continuity between J4 of Dispenser
Control Board and J9 of Main Control Board. Is the NO Replace the wiring harness and retest.
resistance measured between J4 Pin 1 and J9 Pin 1 ‘0’?
(See Fig. 382)
Y
E
S

Replace the Dispenser Control Board and retest.


Does the UI still displays CE / CF / SY? NO Refrigerator is OK.
Y
E
S

Replace the Main Control Board and retest.

Fig. 382: Measured between


J4 Pin 1 of Dispenser Control
Board and J9 Pin 1 of Main
Control Board (switch is closed)

96