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Service tool V3400 for resetting Canon printers counter

February 04, 2016


The Service Tool V3400, and service tool V3600, allow you to reset the waste ink pad counter on some Canon printers: 

You can solve the messages errors "Waste Ink Tank Full" or "Waste Ink Pad Full", "error 5B00" or "Error P07" on these printers:

Canon Pixma iP2700, iP4800, iP4810, iP4840, iP4850, iP4900, iP4910, iP4940, iP4970, iP4980, iP4990, iP5810, iP5880
Canon Pixma MP230, MP240; MP250; MP260; MP270; MP280; MP480; MP490; MP540; MP550; MP560; MP620; MP630; MP640; MP980;
Canon Pixma IX6500, IX6510, IX7000

Canon Pixma IP3600, IP4940

Canon Pixma PRO9000, PRO9500
Canon Pixma MG2120. MG2140, MG2240, MG2250, MG2440, MG3240, MG3140, MG4100, MG4140, MG5140, MG5150, MG5240, MG5340,
MG6140, MG6240, MG8140, MG8240 

Canon MX397, MX320, MX330, MX370, MX860 


Where can you download the Service Tool V3400 ?

It is free here:

There is too a paid version here:

V3400 Canon Service Tool for all iPxxxx series, iX series, MGxxxx series, MP series printers maintenance and reset.

How using the Service Tool V3400 ?

1- Dowload and install the Service Tool Canon V3400

2- Enter in maintenance mode with the printer:

- Power off the printer

- Connect the printer to the central unit with an usb cable
- Hold on the "Resume" button (triangle in a circle) et press "Power"
- Hold on these two buttons until the led power lights.

-  Release the "Resume" button, but not the power button, and press 5 times "Resume".
- Release the two buttons. Leds will ash, wait until it stops. Now you are in Maintenance Mode
3- Run the Service Tool V3400
4- Choose the right USB port in "USB PORT"

5- In the section "Ink Absorber Counter", choose "Main" 

6- In the section "Counter Value" (%) choose the number the closest of the counter number and clik on "SET" (The counter number is in the section



Error 002: a fonction is not supported by the printer

Error 005:  The printer is not compatible with this Service Tool

Error 006

Service tool V3400 inactive



how to descriptions said…

thanks for your post about resetting Canon printers counter

March 2, 2016 at 5:24 AM

Christoph Schachinger said…

Hello Guys,

I have tried this four times and it did not work.

If i want to set the Ink Absorber Counter to zero or ten percent, error 002 appears.
YOURyou give me some advice how to
PRINTER ! x this sh**?

Thanks in advance!

May 22, 2016 at 9:20 AM

Christoph Schachinger said…

By the way.....what does error 009 stands for??

May 22, 2016 at 9:27 AM

Jann Lassalle said…

Hi Christophe,

For error 002, try this:

Power of the printer
Plug the USB cable into another USB port on the computer
Execute again the Service Tool V3400

For error 009, it's possible that a cartridge is empty or baldy installed.

May 22, 2016 at 9:53 AM

Dzouline Rakotonirina said…


I try it for a canon MG5700 but it display error code 006

June 21, 2016 at 3:10 AM

Jann Lassalle said…

Hi Dzouline Rakotonirina,

Try this:

June 22, 2016 at 12:57 PM

kris salvador said…

Anyone who have resetter for canon G1000?

September 10, 2016 at 5:29 AM

Anonymous said…

Can I use it for my Pro-1 ?

November 5, 2016 at 2:46 AM

Jann Lassalle said…

I'm not sure it works for Canon Pixma Pro-1....

November 12, 2016 at 4:13 AM

Suhail said…
Please post link for Service toll of canon mp280 only. please i have downloaded so many plz

January 1, 2017 at 4:49 AM

Jann Lassalle said…

Hi Suhail,

Here is my email adress in this post:

Contact me and i will send you the service tool.

January 1, 2017 at 7:33 AM

Tim B said…

Followed the instructions for my MG5650. I'm left with the yellow warning triangle light on, and the service tool runs but
nothing is enabled, as if it can't nd the printer. The only lights on this model are one inside the power button and the
warning triangle below the reset button.
Any ideas?

January 3, 2017 at 9:07 AM

Jann Lassalle said…

Hi Tim,

Try this:

January 4, 2017 at 1:43 PM

joshy joseph said…

I am using mg2570. While switch on printer it's sensing by the service tool and become bright.but when printer set to
service mode, service tool turned to dim and unable to select functions. Same time ppin printer yellow led will glow after
5th press.if it is 6th long press green power led will glow. In both cases service tool not working. Please help me to solve
problem.consider urgent

January 24, 2017 at 8:34 AM

Jann Lassalle said…

Hy Joshy,

See here:

January 24, 2017 at 8:55 AM

kudzaishe dube said…

How do install the tool

April 4, 2017 at 6:45 AM

Jessica Ridley said…

FIX This
YOUR comment has been removed by the author.
April 12, 2017 at 11:43 PM

Gary Yang said…

Hi Joshy,

do you have the service tool for canon pixma e460?

August 1, 2017 at 8:42 PM

jane ann ramos said…

what should I do if the cartridge is empty? error 009 always appear.. help me please

August 25, 2017 at 11:51 PM

Jann Lassalle said…

If the cartridge is emptu, you need to replace it by a full one.

August 26, 2017 at 12:19 AM

SWELOA said…

I have the same problem with error 009. I get it whatever I try to do except when reading the EEPROM, that works. I had
a empty cartridge but I have changed that and it still shows the same fault. Is there a hardware reset that can be done

August 29, 2017 at 2:26 AM

Anonymous said…

Hello, someone could help me reset my Canon TS5040 Printer. thanks in advance

October 24, 2017 at 5:30 AM

GertvdW said…

Yeah, great! My printer has had error c610 several times. Until now solution 1 worked, but this time it didn't. Solution 4
had solved the problem. I'm very glad my printer is working again.

December 16, 2017 at 12:09 PM

Unknown said…

hi guys
i have canon mp550 and i have 6c10 error
please help me

January 25, 2018 at 2:00 AM

Jann Lassalle said…


For error 6c10:

http:// x-error-6c10-on-canon-printers.html

January 26, 2018 at 9:03 AM

FIX Anonymous
hi.. i tried this method by it always not responding to my laptop.. is there any problem with my laptop? please help me..
thank you..

April 7, 2018 at 10:46 PM

Jann Lassalle said…


Have you read this:


April 8, 2018 at 6:48 AM

Amelia Martinez said…

I have the Cannon Pixma MG2500. Getting error 1700. The Ink Absorber is almost full. I know that if I use it a lot more I
wouldeventually get the error that it is full. I had the same problem with my previous printer MG2400 and threw it away
because I thought it was a hassle to x it. There are so cheap to buy. In the other hand, I print so much and it has not
even been a year since I got this printer. When I talked to the people at Cannon regarding my previous printer they said
that he counter goes by the number of printed pages and not necessarily by the actual ink absorbers been full. I really do
not want to take the printer apart and clean the absorbers and wait my time if the counter says that it is full because of
the amount of printed pages. I would like to use the TOOL_V3400 to x it if it is the best way. I want to make sure I get
one that has no viruses. Do you have a good link? If so can you explain step by step how to use it.
Thank you,


April 20, 2018 at 9:38 PM

joshy joseph said…

Hello good evening Amelia, I faced same problem as you mentioned. I tried many times to rectify the problem by
downloading v3400, but not succeed since the application is not designed for per Canon staff, mg2570 is
made for very less printers. Available solution is to change the card, may worth rs2000. Another suggestion is replacing
of its counter IC. It is available in online marketing. But from India I can't purchase the IC, so I replaced card by rm. Best
of luck.Jo

April 23, 2018 at 10:58 AM

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