Sie sind auf Seite 1von 42

CHAPTER – III

ANALYSIS AND INTERPRETATION


TABLE NO. 3.1
TABLE SHOWING RESPONDENTS AGE GROUP

S.No Age group No.of.Respondents Percentage


1 Upto 20 years 14 14
2 21 to 30 years 22 22
3 31 to 40 years 46 46
4 41 to 50 years 15 15
5 Above 50 years 3 3

CHART NO. 3.1

15 14

Upto 20 years
21 to 30 years
22
31 to 40 years
41 to 50 years

46

INFERENCE:
From the above table shows that 46% of the respondents are comes under the age
group of 31 to 40 years, 22% of the respondents are 21 to 30 years, 15% of the
respondents are 41 to 50 years, 14% of the respondents are upto 20 years and 3% of the
respondents are above 50 years.
TABLE NO. 3.2
TABLE SHOWING RESPONDENTS GENDER CLASSIFICATION
S.No Gender No.of respondents Percentage

1 Male 41 41
2 Female 59 59
TOTAL 100 100

CHART NO. 3.2

41
Male
Female
59
TABLE NO. 3.3
TABLE SHOWING RESPONDENTS MARITAL STATUS

S.No Marital status No.of.Respondents Percentage


1 Married 62 62
2 Unmarried 38 38
TOTAL 100 100

38

Married
Unmarried

62

CHART NO. 3.3

INFERENCE:
The above table shows that 62% of the respondents are married and 38% of the
respondents are un married.
TABLE NO. 3.4
TABLE SHOWING RESPONDENTS EDUCATION LEVEL
S.No Particulars No.of.Respondents Percentage
1 Illiterate 16 16
2 SSLC 13 13
3 HSC 25 25
4 Graduate 36 36
5 Diploma 10 10
TOTAL 100 100

CHART NO. 3.2

10
16

Illiterate

13 SSLC
HSC
36
Graduate
Diploma

25

INFERENCE:
From the above table shows that 36% of the respondents are graduate, 25% of the
respondents are HSC, 16% of the respondents are illiterate, 13% of the respondents are SSLC
and 10% of the respondents are diploma holders.
TABLE NO. 3.5
TABLE SHOWING RESPONDENTS OCCUPATIONAL STATUS
S.No Occupational status No.of.Respondents Percentage
1 Self Employed 26 26
2 Executive 42 42
3 Others(specify) 32 32
TOTAL 100 100

CHART NO. 3.5

26
32

Self Employed
Executive
Others(specify)

42

INFERENCE:
The above table shows that 42% of the respondents are executives, 32% of the
respondents are others 26% of the respondents are self employed.
TABLE NO. 3.6
TABLE SHOWING RESPONDENTS MONTHLY INCOME
S.No Monthly income No.of.Respondents Percentage
1 Upto Rs.5000 8 8
2 Rs.5000 to Rs.10000 40 40
3 Rs.10000 to Rs.15000 32 32
4 Rs.15000 to Rs.20000 14 14
5 Rs. 20000 and above 6 6
TOTAL 100 100

CHART NO. 3.5

6 8
14 Upto Rs.5000
Rs.5000 to Rs.10000
Rs.10000 to Rs.15000
40
Rs.15000 to Rs.20000
32 Rs. 20000 and above
INFERENCE:
The above table depicts that 40% of the respondents earns Rs.5000 to Rs.10000, 32% of
the respondents are Rs.10000 to Rs.15000, 14% of the respondents earns Rs.15000 to Rs.20000,
8% of the respondents earns upto Rs.5000 and 6% of the respondents earns Rs.20000 and above

TABLE NO. 3.7


TABLE SHOWING RESPONDENTS FAMILY MEMBERS
S.No No.of.Family members No.of.Respondents Percentage
1 Two 6 6
2 Three 25 25
3 Four 56 56
4 Five 9 9
5 More than five 4 4
TOTAL 100 100

CHART NO. 3.7

CHART NO. 3.5

4 6
9

25 Two
Three
Four
Five
More than five

56
INFERENCE:
From the above table shows that 56% of the respondents says four members in their
family, 25% of the respondents says three members in their family, 9% of the respondents says
five members in their family, 6% of the respondents says two and 4% of the respondents says
more than five members in their family.

TABLE NO. 3.8


TABLE SHOWING RESPONDENTS OPINION REGARDING COMPANY LAY OUT
S.No Opinion No.of.Respondents Percentage
1 Strongly agree 20 20
2 Agree 30 30
3 Neither agree nor disagree 25 25
4 Disagree 15 15
5 Strongly disagree 10 10
TOTAL 100 100

CHART NO. 3.5

10
20

15 Strongly agree
Agree
Neither agree nor disagree
Disagree

30 Strongly disagree
25
INFERENCE:
From the above table it shows that 30% of the respondents are agree, 30% of the
respondents are strongly agree 25% of the respondents are neither agree nor disagree,15% of the
respondents are disagree and 10% of the respondents are strongly dis agree regarding the
company lay out.

TABLE NO. 3.9


TABLE SHOWING RESPONDENTS VISITING TIME TO THE COMPANY
S.NO Particulars No.of.Respondents Percentage
1 Almost daily 21 21

2 Weekly 30 30
3 Monthly 24 24
4 Once in a while 25 25

CHART NO. 3.5

21
25
Almost daily
Weekly
Monthly
Once in a while

24 30

INFERENCE:
From the above table shows that 30% of the respondents visits the P.T.M. Departmental
companys weekly, 25% of the respondents visits once in a while, 24% of the respondents visit
monthly and21 % of the respondents visits almost daily.
TABLE NO. 3.10
TABLE SHOWING RESPONDENTS OPINION REGARDING THE AVAILABILITY
OF BRANDS IN THE COMPANY

S.NO Opinion No.of.Respondents Percentage


1 Yes 100 100
2 No 0 0
TOTAL 100 100

CHART NO. 3.5


0

Yes
No

100

INFERENCE:
From the above table shows that all of the respondents says the entire domestic and
international brands are available in ORANGE IMPEX .
\
TABLE NO. 3.11
TABLE SHOWING RESPONDENTS TYPE OF PRICING STRATEGY
S.No Particulars No.of.Respondents Percentage
1 Skimming price 26 21
2 Penetrating price 30 26
3 Psychological price 19 15
4 Odd price 25 20
TOTAL 100 100

CHART NO. 3.5

25 26

Skimming price
Penetrating price
Psychological price
Odd price
19

30

INFERENCE:
From the above table shows that, 30% of the respondents says penetrating price, 26% of
the respondents says Skimming price, 19% of the respondents says Psychological price,25% of
the respondents says Psychological price and 15% of the respondents says odd price.
TABLE NO. 3.12
TABLE SHOWING RESPONDENTS OPINION ABOUT PRICING STRATEGY USED
BY THE COMPANYS
S.No Opinion No.of.Respondents Percentage
1 Satisfied 87 87
2 Dissatisfied 13 13
TOTAL 100 100

CHART NO. 3.5

13

Satisfied
Dissatisfied

87

INFERENCE:
From the above table shows that 87% of the respondents are satisfied about the pricing
strategy used by the companys and 13% of the respondents are dissatisfied the pricing strategy
used by the companys.
TABLE NO. 3.13
TABLE SHOWING RESPONDENTS OPINION REGARDING THE PRODUCTS
PROVIDED BY THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Grossary 25 25
2 Pharmatical 25 25
3 Plastics 25 25
4 Cosmetics 25 25
TOTAL 100 100

CHART NO. 3.5

25 25

Grossary
Pharmatical
Plastics
Cosmetics

25 25

INFERENCE:
The above table shows that all of the respondents says the all type of the products equally
provided by the company.
TABLE NO. 3.14
TABLE SHOWING RESPONDENTS OPINION REGARDING THE BUSINESS
OBJECTIVES OF P.T.M
S.No Particulars No.of.Respondents Percentage
1 Number of customers 30 30
2 Revenue 23 23
3 Profit 27 27
4 Market share 20 20
TOTAL 100 100

CHART NO. 3.5

20
30
Number of customers
Revenue
Profit
Market share
27

23

INFERENCE:
The above table shows that 30% of the respondents says number of customers is the main
business objective for the next two years, 27% of the respondents says profit, 23% of the
respondents says revenue and 20% of the respondents says market share.
TABLE NO. 3.15
TABLE SHOWING RESPONDENTS OPINION REGARDING THE BRANCHES OF
ORANGE IMPEX
S.No Particulars No.of.Respondents Percentage
1 One 0
2 Two 100 100
3 Three 0 0
4 Four 0 0
5 More than four 0 0
TOTAL 100 100

CHART NO. 3.5


0

One
Two
Three
Four

100

INFERENCE:
From the above table shows that all of the respondents says Orange impex have two
branches in KARUR
TABLE NO. 3.16
TABLE SHOWING RESPONDENTS OPINION ABOUT SERVICES PROVIDED THE
SAME IN EACH BRANCHES

S.No Opinion No.of.Respondents Percentage


1 Yes 76 76
2 No 24 24
TOTAL 100 100

CHART NO. 3.5

24

Yes
No

76

INFERENCE:
From the above table shows that 76% of the respondents says the services provided the
same in each branches of Orange impex and 24% of the respondents are says they didn’t provide
services.
TABLE NO. 3.17
TABLE SHOWING THE SEGMENTED POTENTIAL CUSTOMER GROUPINGS
S.No Particulars No.of.Respondents Percentage
1 Geographic 26 26
2 Demographic 29 29
3 Physiographic 25 25
4 Sociographic/society 20 20
TOTAL 100 100

CHART NO. 3.5

20
26

Geographic
Demographic
Physiographic

25 Sociographic/society

29

INFERENCE:
From the above table shows that 29% of the respondents says demographic, 26% of the
respondents says geographic, 25% of the respondents says physiographic and 20% of the
respondents says sociographic/society.
TABLE NO. 3.18
TABLE SHOWING RESPONDENTS OPINION REGARDING THE INDUSTRY
TRENDS INFLUENCE FOR SUCCESS OF P.T.M COMPANY
S.No Particulars No.of.Respondents Percentage
1 Variety of product 24 24
2 Price 28 28
3 Quality 26 26
4 Location 22 22
TOTAL 100 100

CHART NO. 3.5

22 24

Variety of product
Price
Quality
Location
26
28

INFERENCE:
From the above table shows that 28% of the respondents says price, 26% of the
respondents says quality, 24% of the respondents says variety of product and 22% of the
respondents says location regarding the industry trends influence for success of P.T.M company.
TABLE NO. 3.19
TABLE SHOWING RESPONDENTS OPINION REGARDING THE
ECONOMIC CLIMATE

S.No Opinion No.of.Respondents Percentage


1 Yes 73 73
2 No 27 27
TOTAL 100 100

CHART NO. 3.5

27

Yes
No

73

INFERENCE:
From the above table shows that 73% of the respondents says the economic climate affect
their business and 27% of the respondents says the economic climate didn’t affect their business
32
TABLE NO. 3.20
TABLE SHOWING RESPONDENTS OPINION ABOUT PERIODICALLY OFFERING
TO PAY THE MONEY
S.No Particulars No.of.Respondents Percentage
1 Credit card 12 0
2 Ready cash 36 72
3 Installments 24 0
4 Billing later 20 20
5 Others 8 8
TOTAL 100 100

CHART NO. 3.5

8 12

20 Credit card
Ready cash
Installments

36 Billing later
Others
24

INFERENCE:
The above table shows that, 36% of the respondents says they pay ready cash, 24% of the
respondents says Installments 20% of the respondents says Billing later ,12 of the respondents
says pay by credit card and 8% of the respondents says other method.
TABLE NO. 3.21
TABLE SHOWING RESPONDENTS CUSTOMER’S PRIMARY REASON FOR
BUYING TO USE THEIR PRODUCT
S.No Particulars No.of.Respondents Percentage
1 Quality 50 50
2 Packing 5 5
3 Pricing 25 25
4 Offers 20 20
5 Others 0 0
TOTAL 100 100

CHART NO. 3.5


0

20

Quality
Packing
50 Pricing
Offers
25
Others

INFERENCE:
From the above table shows that 50% of the respondents says quality, 25% of the
respondents says pricing and 20% of the respondents says offers regarding the primary reason for
buying to use their product or service.
TS OPINION REGARDING THE CUSTOMER PREFER THEIR OFFERING VERSUS
OFFERED BY THE COMPETITION
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied s 30
2 Satisfied 45 45
3 Moderate 20 20
4 Dissatisfied 3 3
5 Highly dissatisfied 2 2
TOTAL 100 100

CHART NO. 3.5

3 2

20 30
Highly satisfied
Satisfied
Moderate
Dissatisfied
Highly dissatisfied

45

INFERENCE:
From the above table shows that 45% of the respondents are satisfied, 30% of the
respondents are highly satisfied, 20% of the respondents are moderate, 3% of the respondents are
dissatisfied and 2% of the respondents are highly dissatisfied regarding the customer prefer their
offering versus that offered by the competition.
TABLE NO. 3.23
TABLE SHOWING RESPONDENTS OPINION REGARDING THE COMPETITORS
OF P.T.M
S.No Particulars No.of.Respondents Percentage
1 Kannan company 28 28
2 Covai company 23 23
3 Ananda company 24 24
4 Sakthi company 25 25
TOTAL 100 100

CHART NO. 3.5

25 28

Kannan company
Covai company
Ananda company
Sakthi company

24 23
INFERENCE:
The above table shows that 28% of the respondents says Kannan company, 23% of the
respondents says Covai company and 24% of the respondents says Ananda company and 25%
of the respondents says sakthi company regarding the competitors of P.T.M

TABLE NO. 3.24


TABLE SHOWING RESPONDENTS OPINION ABOUT TYPE OF MEDIA
COMMUNICATING WITH CUSTOMERS
S.No Particulars No.of.Respondents Percentage
1 News paper 10 10
2 Tv 9 9
3 Posters 21 21
4 Neighbours 60 60
TOTAL 100 100

CHART NO. 3.5

10

News paper
Tv
Posters
21
60 Neighbours

INFERENCE:
From the above table shows that 60% of the respondents says neighbours, 21% of the
respondents says posters, 10% of the respondents says news paper and 9% of the respondents
says Television.
TABLE NO. 3.25
TABLE SHOWING RESPONDENTS OPINION REGARDING THE MOSTLY
PREFERRED TO PASS THE INFORMATION TO CUSTOMERS
S.No Particulars No.of.Respondents Percentage
1 Dhinamalar 26 26
2 Dhinathanthi 24 24
3 Malaimalar 22 22
4 Murasu 20 20
5 Others 8 8
TOTAL 100 100

CHART NO. 3.5

8
26
20
Dhinamalar
Dhinathanthi
Malaimalar
Murasu

22 24

INFERENCE:
From the above table shows that 26% of the respondents says Dinamalar and 24% of the
respondents says Dhinathanthi,22% of the respondents says malaimalar,20% of the respondents
says murasu and 8% of the respondents says others.
TABLE NO. 3.26
TABLE SHOWING RESPONDENTS OPINION REGARDING WAY OF GOODS
DELIVERED TO CUSTOMERS
S.No Particulars No.of.Respondents Percentage
1 Door delivery 35 35
2 Courier 3 3
3 Banned delivery 2 2
4 Immediate delivery 60 60
5 Others 0 0
TOTAL 100 100

CHART NO. 3.5

8
26
20
Door delivery
Courier
Banned delivery
Immediate delivery

22 24

INFERENCE:
From the above table shows that 60% of the respondents says immediate delivery, 35%
of the respondents says door delivery, 3% of the respondents says courier and 2% of the
respondents are banned delivery is the way of goods delivered to customers.
TABLE NO. 3.27
TABLE SHOWING RESPONDENTS OPINION TOWARDS
QUALITY OF GOODS
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 30 30
2 Satisfied 25 25
3 Moderate 20 20
4 Dissatisfied 15 15
5 Highly Dissatisfied 10 10
TOTAL 100 100

CHART NO. 3.5

10

30
15
Highly satisfied
Satisfied
Moderate
Dissatisfied
20

25

INFERENCE:
From the above table shows that 30% of the respondents are highly satisfied and 25% of
the respondents are satisfied ,20% of the respondents are moderate,15% of the respondents are
dissatisfied,10 of the respondents are highly dissatisfied.
TABLE NO. 3.28
TABLE SHOWING RESPONDENTS SATISFACTION LEVEL OF DISCOUNT IN THE
COMPANY
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 49 49
2 Satisfied 26 26
3 Moderate 17 17
4 Dissatisfied 5 5
5 Highly dissatisfied 3 3
TOTAL 100 100

CHART NO. 3.5

5 3

17
Highly satisfied
49 Satisfied
Moderate
Dissatisfied

26

INFERENCE:
From the above table shows that 49% of the respondents are highly satisfied, 26% of the
respondents are satisfied, 17% of the respondents are moderate, 5% of the respondents are
dissatisfied and 3% of the respondents are highly dissatisfied regarding the level of discount
provide in the company.
TABLE NO. 3.29
TABLE SHOWING RESPONDENTS OPINION ABOUT THE SERVICES PROVIDED
IN THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 20 20
2 Satisfied 40 40
3 Moderate 25 25
4 Dissatisfied 10 10
5 Highly dissatisfied 5 5
TOTAL 100 100

CHART NO. 3.5

5
10 20

Highly satisfied
Satisfied
25 Moderate
Dissatisfied

40
INFERENCE:
The above table depicts 40% of the respondents are satisfied, 20% of the respondents are
highly satisfied, 25% of the respondents are moderate and 10% of the respondents are
dissatisfied and 5% of the respondents are Highly dissatisfied.

TABLE NO. 3.30


TABLE SHOWING RESPONDENTS OPINION REGARDING THE PACKING OF
GOODS IN THE COMPANY
S.No Opinion No.of.Respondents Percentage
1 Yes 96 96
2 No 4 4
TOTAL 100 100

CHART NO. 3.5

Yes
No

96

INFERENCE:
From the above table shows that 96% of the respondents are satisfied the packing of
goods in the company and 4% of the respondents are dissatisfied the packing of goods in the
company.
TABLE NO. 3.31
TABLE SHOWING RESPONDENTS OPINION REGARDING THE TYPE OF
PARKING FACILITIES IN THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Under ground 21 20
2 Separate place 29 29
3 In front 30 30
4 Others 21 21
TOTAL 100 100

CHART NO. 3.5

21 21

Under ground
Separate place
In front
Others
30 29

INFERENCE:
The above table shows that 30% of the respondents says in front of the company, 29% of
the respondents says separate place ,21% of the respondents says underground, 20% of the
respondents says others.
TABLE NO. 3.32
TABLE SHOWING RESPONDENTS OPINION REGARDING FREQUENCY OF
HOUSEHOLD PURCHASE
S.No Particulars No.of.Respondents Percentage
1 Daily 20 20
2 Weekly 53 53
3 Monthly 20 20
4 6 months once 2 2
5 Yearly once 5 5
TOTAL 100 100

CHART NO. 3.5


2
5
20

20 Daily
Weekly
Monthly
6 months once
Yearly once

53

INFERENCE:
The above table shows that 53% of the respondents says weekly, 20% of the respondents
says daily, 20% of the respondents says monthly, 5% of the respondents says yearly once.
TABLE NO. 3.33
TABLE SHOWING RESPONDENTS OPINION REGARDING THE
PURCHASE VALUE
S.No Particulars No.of.Respondents Percentage
1 Upto Rs.500 33 33
2 Rs.500/- to Rs.1000/- 24 24
3 Rs.1000/- to Rs.2000/- 19 19
4 Rs2000/- to Rs.3000/- 14 14
5 Above Rs.3000/- 10 10
TOTAL 100 100
CHART NO. 3.5

10

14 33 Upto Rs.500
Rs.500/- to Rs.1000/-
Rs.1000/- to Rs.2000/-
Rs2000/- to Rs.3000/-
19 Above Rs.3000/-

24

INFERENCE:
From the above table shows that 33% of the respondents purchase upto Rs.500, 24% of
the respondents purchase Rs.500/- to Rs.1000/-, 19% of the respondents purchase Rs.1000/- to
Rs.2000/-, 14% of the respondents purchase Rs.2000/-Rs.3000/- and 10% of the respondents
purchase above Rs.3000/-.
TABLE NO. 3.34
TABLE SHOWING RESPONDENTS OPINION ABOUT ALL TYPE OF BRANDS
S.No Opinion No.of.Respondents Percentage
1 Yes 74 74
2 No 26 26
TOTAL 100 100

CHART NO. 3.5

26

Yes
No

74

INFERENCE:
From the above table shows that 74% of the respondents says the all type of brands are
available in the company and 26% of the respondents says there is not available all type of
brands.
TABLE NO. 3.35
TABLE SHOWING RESPONDENTS OPINION REGARDING THE SERVICES
DELIVERED IN THE COMPANY WHILE PURCHASING
S.No Particulars No.of.Respondents Percentage
1 Very good 15 15
2 Good 25 25
3 Average 36 36
4 Poor 14 14
5 Very poor 10 10
TOTAL 100 100

CHART NO. 3.5

10 15

14 Very good
Good
Average
25
Poor
Very poor

36

INFERENCE:
From the above table shows that 36% of the respondents feels average, 35% of the
respondents feels good, 15% of the respondents says very good,14% of the respondents feels
poor,10% of the respondents feels very poor.
TABLE NO. 3.36
TABLE SHOWING RESPONDENTS OPINION ABOUT THE OFFERS PROVIDED BY
THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 20 20
2 Satisfied 68 68
3 Moderate 10 10
4 Dissatisfied 2 2
5 Highly dissatisfied 0 0
TOTAL 100 100

CHART NO. 3.5


0
2
10
20

Highly satisfied
Satisfied
Moderate
Dissatisfied
Highly dissatisfied

68

INFERENCE:
From the above table shows that 68% of the respondents are satisfied, 20% of the
respondents are highly satisfied, 10% of the respondents are moderate and 2% of the respondents
are dissatisfied regarding the offers provided by the company.
TABLE NO. 3.37
TABLE SHOWING RESPONDENTS OPINION REGARDING THE INDIVIDUAL
ATTENTION
S.No Particulars No.of.Respondents Percentage
1 Strongly agree 15 15
2 Agree 65 65
3 Neither agree nor disagree 18 18
4 Disagree 2 2
5 Strongly Disagree 0 0
TOTAL 100 100

CHART NO. 3.5


0
2
15
18

Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree

65

INFERENCE:
From the above table shows that 65% of the respondents are agree, 18% of the
respondents are neither agree nor disagree, 15% of the respondents are strongly agree a and 2%
of the respondents are disagree regarding the individual attention.
TABLE NO. 3.38

TABLE SHOWING RESPONDENTS OPINION REGARDING THE SINCERE


INTEREST IN SOLVING CUSTOMERS PROBLEM
S.No Particulars No.of.Respondents Percentage
1 Strongly agree 32 32
2 Agree 68 68
3 Neither agree nor disagree 8 8
4 Disagree 2 2
5 Strongly Disagree 0 0
TOTAL 100 100

CHART NO. 3.5

8 2

32
Strongly agree
Agree
0
Neither agree nor disagree
Disagree
Strongly Disagree
68

INFERENCE:
The above table depicts 68% of the respondents are strongly agree, 32% of the
respondents are strongly agree, 8% of the respondents are neither agree nor disagree and 2% of
the respondents are disagree regarding the company is sincere interest in solving customers
problem.
TABLE NO. 3.39
TABLE SHOWING RESPONDENTS OPINION ABOUT THE COMPLAINTS OF
CUSTOMERS HANDLED BY THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 20 20
2 Satisfied 40 65
3 Moderate 15 13
4 Dissatisfied 13 2
5 Highly dissatisfied 2 0
TOTAL 100 100

CHART NO. 3.5

13 20
Highly satisfied
Satisfied
15 2
Moderate
Dissatisfied
Highly dissatisfied

40

INFERENCE:
The above table shows that 40% of the respondents are satisfied, 20% of the respondents
are highly satisfied, 15% of the respondents are moderate and 13% of the respondents are
dissatisfied regarding and 2% of the respondents are Highly dissatisfied the complaints
regarding the customers handled by the company.
s52
TABLE NO. 3.40
TABLE SHOWING RESPONDENTS OPINION REGARDING THE OPERATING
HOURS OF THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 20 20
2 Satisfied 65 65
3 Moderate 12 12
4 Dissatisfied 3 3
5 Highly dissatisfied 0 0
TOTAL 100 100

CHART NO. 3.5

3
12 20

Highly satisfied
Satisfied
0
Moderate
Dissatisfied
Highly dissatisfied

65

INFERENCE:
The above table shows that 40% of the respondents are satisfied, 20% of the respondents
are highly satisfied, 15% of the respondents are moderate and 13% of the respondents are
dissatisfied regarding and 2% of the respondents are Highly dissatisfied the complaints
regarding the customers handled by the company.
TABLE NO. 3.40
TABLE SHOWING RESPONDENTS OPINION REGARDING THE OPERATING
HOURS OF THE COMPANY
S.No Particulars No.of.Respondents Percentage
1 Highly satisfied 20 20
2 Satisfied 65 65
3 Moderate 12 12
4 Dissatisfied 3 3
5 Highly dissatisfied 0 0
TOTAL 100 100

CHART NO. 3.5

3
12 20

Highly satisfied
Satisfied
0
Moderate
Dissatisfied
Highly dissatisfied

65