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2:- the BPO sector will provide ________ jobs at the end of 2011 and
make a contribution of ____% of GDP.
A. 15,000 & 5%
B. 20,000 & 6%
C. 29000 & 5%
D. 15,000 & 8%
Ans: B
5:- The AT Kearney Global Business Location index report 2009 has
classified Mauritius as
A. 25th in its ranking as an attractive BPO destination out of 50 countries
B. To be relatively poor in terms of skills & competencies in BPO domains
C. As a country which has made no improvement as compared to the 2008
ranking
D. All of the above
Ans: D
8:- Stages in the Growth Life Cycle in the BPO Sector can be categorised
as:
A. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence
Accumulation > Stage 4: Third Party Service
B. Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3:
Competence Accumulation > Stage 4: Start Up
C. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party
Service > Stage 4: Competence Accumulation
D. Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third
Party Service > Stage 4: Value Addition
Ans: A
9:- What are the factors which have an impact when deciding on a BPO
destination?
A. Reliable telecommunications infrastructure
B. Cost of labour
C. Strong regulatory framework
D. All of the above
Ans: D
13:- The Mercantile Bank in the United States has contracted out its IT
services to a company called "Mercantile Technology Inc" in Philippines
and owned by Mercantile Bank US A. "Mercantile Technology Inc" could
be categorized as:
A. Offshore Outsourcing
B. Captive Center
C. Bank Technology Center
D. All of the above
Ans: B
17:- A TRUE statement between Low End and High End BPO is
A. Both Low End and High End BPO are mainly Call Centers
B. Low End BPOs offer relatively much higher salary than High End BPO
C. High End BPO have more ruled based processes than Low End BPO and
therefore require more skilled manpower
D. People working in Low End BPO companies usually stay much longer in
that company than those working in High End BPO
Ans: C
21:- Jenny was employed as Data Entry Operator at "Star Data Ltd".
Last year Jenny was offered the same position but with a salary
increase of MUR 2,000 at "Super Data Ltd", a company dealing with
similar activities as "Star Data Ltd". In BPO, we usually refer to this
situation as
A. Attrition
B. Poaching
C. Changing Job
D. Work Placement
Ans: B
23:- The main outsourcer is __________ and the main BPO destination
is _________
A. France, Mauritius
B. USA, Mauritius
C. Europe, India
D. USA, India
Ans: D
28:- Which of the following statement regarding Low End BPO and High
End BPO is false?
A. Low End BPO is Data Entry whereas Call Center is High End BPO
B. Both Low and High End BPO focus on Domain Expertise
C. Telemarketing of Cellular Phones is Low End whereas Data Entry of
Supermarkets receipts for consumer behavior is High End BPO.
D. None of the Above
Ans: D
39:- you were asked to do a BPO for ABC BPO Company. ABC Company
handles the BPO requests for 123 Lender. When you call the
homeowner who should you say you work for?
A. Your company or your Brokers.
B. 123 Lender.
C. ABC BPO Company.
D. You are a subcontractor for ABC BPO Company.
Ans: B
41.If you had asked her permission she (not let ) ______________ you go.
won’t let
42.
. Section III: Which of the following words is closest to the word in the question.
Ameliorate
Improve
excess
degrade
bad
. Section II: Fill in the blanks with most suitable words or phrases.
43.
The presenter got angry when he discovered that the LCD was ______________.
out of order
not on
outside
in order
44.
Ram’s earning for a day was 50 Rs/-.His earnings grow by 60% . How much does he earn now?
60
70
80
100
45.
Section III: Which of the following words is closest to the word in the question.
Corpse
Body
Policeman
Grains
Vegetables
46.
Section III: Which of the following words is closest to the word in the question.
Corpse
Body
Policeman
Grains
Vegetables