A380

Cabin Crew Guide to

ice Digital Widescreen
Introduction 4
Ice Digital Widescreen 5
Wireless Mode Controllers & Wi-Fi internet 6
Seat Settings and My Settings 7
Ice & Video Handsets 8
3-D Airshow and BBC news 9
Languages, Subtitles, Closed Captioning 10
CMT Screen Features 11
CMT Status button 12
Log ON /OFF 13
Opening a Flight 14
IFE Interactive ON / OFF 16
Telecommunication Services 17
Flight script 18
Video PAs 19
DVD Video PAs 21
Airshow 22
Overhead Monitor Control 23
Cameras 25
Seat Messaging — Predefined Messages 26
Mail Application 27
Mail Application — Compose and View Mail 28
Room Service 30
Connecting Gate Information 31
Movie Blocking 32

2
Lounge LCD screen 33

Shower LCD Screen 34

Privacy Screens 35

TTL Preparation Page 36

Seat Reset from CMT—ice reset 37

Seat Reset from CMT— Seat box reset 38

Seat Control 39

System Status 40

Mode Controller — General Description 41

Mode Controller Reset and Maintenance from CMT 42

Mode Controller Reset from IPSC 44

First Class Suites — Maintenance Features 46

Business Class Seats — Maintenance Features 52

Economy Class: IFE Reset Switch 59

Troubleshooting Flowcharts 60

FAP—IFE Power 63

FAP—Boarding music 65

Known IFE System Issues 66

Fault Analyzing and Reporting 67

Abbreviations 68

3
 Introduction

The ice Digital Widescreen (by Panasonic) was first introduced

by Emirates in 2007.

Since its entry into service the system has continued to develop in
its features and products and through regular hardware updates.
On the B777s (from A6-EGP onwards) customers can enjoy enter-
tainment on bigger screens: 27” in First Class, 20” in Business
Class and 12.1” in Economy Class, the latter being the biggest
Economy Class screens in the world.

We hope this guide will make managing ice Digital Widescreen

on-board even easier.

Have an “entertaining” flight!

4
ice Digital Widescreen

ice Digital Widescreen is designed to offer hundreds of chan-

nels of entertainment.
In late 2013 the system included over 1700 channels, over 350
movies from around the world, hundreds of TV choices and thou-
sands of music tracks from contemporary to classical.

The ice Digital Widescreen user interface includes a wide range

of functions, including the ability to move around the entertain-
ment system by swiping or scrolling, just like a consumer tablet
device.

Customers can send SMS and email messages, explore the mov-
ing map application (Airshow), watch the in-flight landscape cam-
eras and access live text news.

Customers can also view their photos, data files, and listen to
their personal music which is stored in their personal USB
memory stick.

5
 Wireless Mode Controllers & Wi-Fi internet

First Class and Business Class Mode Controller are:

 Wireless.
 Used to control IFE, seat position and lighting.
 Locked to the docking station when on ground. Released on
take-off at 10,000 ft., and locked again on descent after
20,000 ft.
 Operative for 4 hrs wirelessly when fully charged.

Wi-Fi Internet is available on all of our A380 flights

Customers can surf the web, chat, tweet, check email and more by
connecting to OnAir Wi-Fi on all A380s using their laptops,
tablets or phones.

Some A380s also offer mobile phone and roaming data services:
check the label in the CWS to know what services are available.

Note :
Wi-Fi, mobile phone and data roaming services are not available
over a small number of countries including China. Our service
provider is working with regulatory authorities to extend coverage.
Keep checking the Cabin Crew Portal for updates.

6
Seat Settings & My Settings

Customers can use their IFE monitor to recline their seat,

adjust screen brightness etc. using the seat settings and
My Settings option.

Note:
Customers can use this selection for seat functions, when Mode
Controller (IPSC) and handset are inoperative.

7
ice and Video Handsets

Every seat is also equipped with an ice handset. Customers can

simply enter the channel number, just as if they were using their
TV remote control at home. Customers can also use the handset
as a telephone to call any phone in the world (or make seat-to-
seat calls).

The latest generation video handsets (pictured below) offers

easier access to all the system’s features plus you can watch the
Airshow or the news headlines at the touch of a button.

Note:
On aircrafts where mobile service is available, customers can
use it if roaming is supported by their service provider. The list
of supported mobile service providers is in the ‘Cabin Crew
Guide to IFE and Passenger Communication’.

8
3-D Airshow and Live Text News

Emirates Airshow has

a l so b ee n to ta ll y
redesigned. Customers
can now see a full 3D
animated model of their
aircraft as it flies
enroute to destination,
highlighting cities and
points of interest on the
way.

Customers can read

about Dubai, Emirates,
or Skywards.

Customers can catch up

with current events via
Live Text News headlines,
plus business and sport
coverage, updated
throughout the flight via
satellite.

The above can be found in the i of ice, i standing for

information. Customers can keep in touch with the on screen
SMS/email services ($1USD per message).

9
Languages, Subtitles, Closed Captions (CC)

Emirates introduced Dynamic Subtitling and Closed Caption

technology as part of ice Digital Widescreen.

Closed Captions are a form of subtitles showing dialogues

with descriptions of key sounds and are used by the hearing
impaired to enjoy movies.

10
 2

CMT Screen Features 3

4 5 6

1. The Aircraft Info Box will display the altitude and speed of the
aircraft.

2. The Flight Info Box will display current open flight number,
origin/destination, date, and GMT time.

3. The Messaging Box opens the ACARS messaging window

allowing the crew to send and receive messages.

4. The Logon Button Box shows the current logged on user or

“Log On” if no one is logged on.

5. The Menu Buttons: touch the buttons to show menu of screens

in that category.

6. The Status Button shows four rows of seven dots relating to

IFE system status.

7. The lower left portion at the bottom of the screen provides

shortcuts to Privacy Dividers, Mode Controllers and seat resets.

11
CMT — Status Button

The Status Button shows four rows of seven dots relating to

IFE system status.

Dots’ colour indicates:

Green – OK
Amber – Information
Red - Error

If the system is experiencing problems, the [Status] button

automatically displays a list of the problems.

If the [Status] button displays a problem, touch [?] next to the

problem to view more information.

To make the list disappear, touch the [Status] button.

Please contact ground maintenance when one dot is RED.

Note:
There are 3 CMT units on the A380: one located in the CWS, one
located at door UR2 and a third one in the LOUNGE.

12
CMT — Log On/Off

To Log On :

1. From the Home Page, touch Log On.

2. Enter your Staff Number (without s).
3. To make a correction, touch [Clear] to clear the whole entry or
[Back] to clear only the last digit.
4. Touch [OK] when finished entering your Staff Number.
5. The Enter Your CMT Password screen shows. Enter your
password.
6. Touch [Touch Here to Log On] when you are finished typing your
password.
7. The Currently Logged On screen shows the Staff Number,
employee name and access level of the person currently logged
onto the system.
8. Touch [OK] if this information is correct.
9. The Home Page with the [Log On] button showing the logged on
information now shows.

To log off the system, touch [Setup], [Log On/Off] and then
[Touch Here To Log Off].

13
Opening a Flight

To Open Flight:

1. From the Home Page, touch [Setup] to show menu.

2. Touch [Open/Close Flight]. When cockpit data is available, you can
select the [Touch Here to Use Current Cockpit Data] button. If data
is unavailable, the button itself is greyed out and unavailable.
3. To use available cockpit data, touch [Touch Here to Use Current
Cockpit Data]. To enter data manually, touch [Touch Here to Enter
Data Manually]. The Enter Flight Data Manually screen shows.
 Enter Flight number, Origin and Destination.
 Touch [Touch Here to Accept Above Data] to accept the data show-
ing.
 Open Flight screen shows.
7. If all info shown is correct, touch [Touch Here to Open Flight].
8. Screen shows to confirm that a flight has been opened with the data
shown. Touch [X] to close.

14
Opening a Flight

15
IFE Interactive On/Off

The ICE Interactive Screen provides information on the status

of the various parts of the IFE system.

To Turn ICE Interactive On or Off:

1. From the Home Page, touch [Setup] to show menu.

2. Touch [ICE Interactive On/Off].
3. To change the state of a selected component, touch the button to
toggle between on and off. Current ON or OFF state is shown to the
right.

Note:
When Crew touch [Seat LCDs OFF], the customer can switch their
monitor back on at any time.

Wi-Fi for Mode controllers turns ON automatically above 10,000

feet.
Crew should avoid changing any of the default settings on this
screen unless during troubleshooting and advised by engineering.

Note:
Before customers boarding, switching the ICE system off and then back
on will display the HOME page on all customers’ PVSs.

16
Telecommunications Services

Use the Telecommunications Services screen to control the

state of Data3, Seat-to-Seat Calls, and Air-To-Ground Calls.
DATA3 refers to the Air To Ground telephone, SMS and email
function.
This page can also be used to view the status of Satcom, Swift 64
and Tempus. Swift 64 is a faster Satcom connection, providing
more bandwidth and it’s available on some of the newer aircrafts.

To access Telecommunications Services page:

1. From the Home Page, touch [Setup] to show menu.

2. Touch [Telecommunications Services].
3. Data3, Seat-to-Seat Calls and Air-To-Ground Calls show buttons with
their current state in Green/Red (enabling/disabling button).

To change the state of a selected service, toggle between Enabled &

Disabled buttons (On/Off).

Crew should avoid changing any of the default settings on

this screen unless during troubleshooting and advised by
engineering.

17
Flight Script

Use the Flight Script screen to view Flight and AutoCam Status
as well as control the play/stop status of the Flight Script.

To View and Control Flight Script:

1. From the Home Page, touch [Setup] to show menu.

2. Touch [Flight Script].
3. View current Flight and AutoCam Status.
4. Play or Stop the Flight Script as required.

Note:
Flight Script automatically starts when the flight is OPEN.

If Flight Script is ON, Boarding Music starts automatically and

Arrival Music comes on when the aircraft lands.

Note:
The Facility Video is not part of the Flight Script and should be
played manually (when required).

18
Video PAs / DVD PAs

Use the Video PAs (VPAs) screen to select and play video
announcements. You can control the PA volume from this
screen as well.

To play a VPA:

1. From the Home Page, touch [PA/VPA Cabin Audio] to show

menu.
2. Touch [Video PAs].
3. Touch the desired selection to play.
4. Adjust the cabin volume of the PA from the default level if needed.

19
Video PAs—Manual Control
To play a VPA or an additional video in a chosen zone, touch
[More Options]. The Video PA Manual Control screen shows.

1. From Select Zone pop-up screen, touch to select [All Seats],

[First], [Business], or [Economy] as required.

2. From Select Source pop-up screen, touch to select desired source

from the on screen list or touch [Select DVD].
3. After a source is selected, touch [Touch Here To Accept Selected
Title] to complete the selection.
4. Use the Preview & Play pop-up screen to preview or play the vid-
eo at the CMT only, or touch Play to play the selection to the cabin.
5. Touch [X] to close the pop-up windows.

20
DVD Video PA

Use the DVD Video PA screen to select and play DVD Video
Announcements from a DVD when other video PA options aren't
available.

You can control DVD Video PA volume from this screen as well.

To play a DVD Video PA:

1. From the Home Page, touch [PA/VPA Cabin Audio] to show menu.
2. Touch [DVD Video PA].
3. Select Preview to preview the video at the CMT only or select Play to
play Video PA to the cabin.
4. Adjust the cabin volume of the PA from the default level if needed.
5. Touch to stop the PA.

21
Airshow

Use the Airshow screen to preview the Airshow at the CMT.

To Preview Airshow at CMT:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Information] to show sub menu.
3. Touch [Airshow].
4. Touch Airshow 1 or Airshow 2 preview screen to activate the
selected preview window.

22
Overhead Monitor Control

Use the Overhead Monitor Control screen to play video on the

overhead monitors in the cabin.

Use this screen to turn on or turn off an individual overhead

monitor or all Economy Class overhead monitors.

This may be helpful if a monitor is experiencing a failure and

you want to keep it retracted.

To Turn Overhead Monitors On/Off:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Information] to show sub menu.
3. Touch [Overhead Monitor Control].
4. Touch desired monitor to turn just the one monitor on or off.
5. Touch [Touch Here To Turn Off All Monitors] to turn all
overhead monitors on or off. The GREEN colour means overhead
monitor is ON, the RED colour means overhead monitor is OFF/not-
working.

To play Video on Overhead Monitors:

6. Touch [More Options…] to view available video sources.

23
Overhead Monitor Control
7. Touch desired video source to Select Source.

8. To view only at the CMT, touch Preview. Monitor audio using the
CMT headset.
9. To view at the CMT and all Economy Class cabin overhead moni-
tors, touch Play.

24
Cameras

Use the Cameras screen to preview a camera at the CMT.

Note:
The message: “Problem occurred while tuning video” shows when there
is an issue with the cameras.

To Preview Camera Video at CMT:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Information] to show sub menu.
3. Touch [Cameras].
4. Touch [Forward Camera] or [Downward Camera] to preview
the selected camera view at the CMT.

25
Seat Messaging — Predefined Messages
To Send Predefined Message to Seat or Zone:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Communications] to show sub menu.
3. Touch [Seat Messaging].
4. From Select Zone pop-up screen, touch to select Individual Seat,
All Seats, Crew Rest, First, Business, or Economy, as required.

5. For Individual Seat selections, the Enter Seat pop-up screen

shows. Enter the desired seat then touch [Touch Here To confirm
Seat].

6. From Select Message pop-up screen, touch a predefined message

to select then touch [+] to add the message to the queue.

6. Continue adding all desired messages to queue by repeating step 6.

7. To remove a message from the queue, touch the message then
touch [Clear] or touch [Clear All] to remove all messages in
queue.
8. Touch [Send Next] to send only the message at the top of the
queue to the selected seat or zone.
9. Touch [Send All] to send all messages in queue.

26
Mail Application

This page allows the Cabin crew to compose, send and receive
messages.

It is a great way to make contact with Dubai and can be very

helpful in many situations — most of which are covered to assist
you in pre-written messages (templates) for common issues like
Wheelchair Requests.

27
Mail Application — Compose a LICCC Message

This example page shows how to send an engineering defect

report to the ground (LICCC message).

The page contains a drop-down selector box for selecting the

defect type, a box for entering the location on the aircraft of the
defect, and a text box for entering the details of the defect.

Selecting the Clear button will empty all fields.

Selecting the Save button will save a draft of the message for
future recall, editing, and sending.

Selecting the Send button will queue the message to be

sent to the ground, if the following fields are filled in
correctly:

1. Defect Type.
2. Defect Location (if Type is seat, must be an existing seat; if
toilet, must be a letter from A to Z).
3. Defect Details.

28
Mail Application — View Mail

To View messages from Ground Maintenance (e.g. baggage belt

number):

1. From the Home Page, touch [ice] to show menu.

2. Touch [Communications] to show sub menu.
3. Touch [Mail Application].
4. View the number of messages in the In-Box, Out-Box, Sent &
Drafts.
5. Touch [In-Box] to view list of incoming messages.
6. Touch a message to view the entire message.
7. Touch [X] to close the message.

To view Out-Box messages, touch [Out-Box].

29
Room Service

Use the Room Service screen to view the last 10 unanswered

calls for service.

To View Room Service Calls:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Communications] to show sub menu.
3. Touch [Room Service].
4. The last 10 unanswered calls are shown with the time and seat
information.
5. Touch [X] to close the Room Service screen.

30
Connecting Gate Information

Use the Connecting gate screen to view the customer

connecting gates.

To View Connecting gate:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Information] to show sub menu.
3. Select [Connecting Gate]

31
Movie Blocking

Use the Movie Blocking screen to block a channel from a seat

or zone. In exceptional circumstances, such as when an
unaccompanied minor is traveling, cabin crew may use this
option.

To Block Movies:

1. From the Home Page, touch [ice] to show menu.

2. Touch [Entertainment] to show sub menu.
3. Touch [Movie Blocking].
4. From Select Zone, touch to select Individual Seat, All Seats, First,
Business, or Economy.

For Individual Seat selections, the Enter Seat pop-up screen shows.

5. Enter the desired seat then touch [Touch Here To Select Seat].
6. From Set Movie Blocking, touch to select Block PG, Block R, or
Block Channel. For Channel, touch [-] or [+] to show number
keypad for entering desired channel.

Note:
Blocking PG blocks all PG and R movies.

7. Touch [Unblock All] to unblock everything for the selected seat or

zone.

32
Lounge LCD Screen

Use this screen to control LCD screen in the Lounge area.

To access Lounge LCD screen controls:

1. From the Home Page, touch the [First Class Business Class]
button.
2. Select [Lounge].
3. Control Monitor Power and Monitor Video (large LCD screen power
and source).

Always select Autocam as the Monitor Video.

33
Shower LCD screen

Use this screen to control LCD screen in the A380 showers.

To access Shower LCD screen controls:

1. From the Home Page, touch the [First Class Business Class]
button.
2. Select [Showers].
3. Control Monitor Power and Monitor Video from this page (shower
spa LCD screen power and source).

Always select Autocam as the Monitor Video

34
Privacy Screens

This page allows the Cabin crew to monitor and control the
positions of the privacy dividers in First and Business Class.

To select All Privacy screens to UP/DOWN position:

1. From the Home Page, touch [First Class / Business Class].

2. Select [Privacy Screen].
3. Select ALL Privacy screens.
4. Confirm ALL Privacy screens are selected.
5. Select desired function .

Each Privacy Divider is represented by a narrow coloured bar.

The color of the bar shall indicate the position of the screen:
GOLD indicates the divider is in the fully raised position, BLUE
indicates it is in the mid-way position, and PURPLE indicates the
divider is in the fully lowered position.

A small black square shall appear at the right end of the

bar if the divider is locked in the indicated position and
cannot be moved by the customer.

35
TTL Preparation Page

This page shall allow the crew to monitor seatback positions

and mode controller status for all seats in First Class and
Business Class preparation for Taxi, Take Off or Landing (TTL).
This page consists of a single pane containing a LOPA display
(seat map) of First Class and Business class and an indicator
displaying the Wi-Fi status (of the Mode Controllers, not OnAir
Wi-Fi).

The above figure shows the TTL Preparation Page for an A380
three class configuration.

Each seat icon in the seat map shall be coloured either

GREEN, indicating the seat is ready for TTL, or RED, indicating
the seat is not ready for TTL..

Seat back is in TTL position, IPSC is in the cradle.

IPSC is not in the cradle

Seat back is in not in TTL position, IPSC is not in the cradle

Seat back is not in TTL position.

System cannot read status for Seat position, IPSC or both

36
Seat Reset from CMT — ice reset

To Reset ice Interactive (when ice Interactive is not available):

1. From the Home Page, touch [System & Troubleshooting] to

show Menu.
2. Touch [Seat Reset].
3. Confirm that the Reset ice page shows the selected Seat Reset
feature, if not, touch [ice Reset] in the bottom right corner.
4. Touch [All Seats], [First], [Business], [Economy], or [Crew
Rest] to select a group of seats.
5. Or to reset only one seat, touch [Individual Seat], [Enter Seat],
and then [Touch Here To Select Seat].

1. Confirm ice Reset for that particular seat by selecting [CONFIRM].

2. A Pop up message comes up confirming the ice reset has been
initiated.
The seat reset screen can also be accessed by selecting the below CMT
shortcut

37
Seat Reset from CMT — Seat Box Reset

To Reset Seat Box (when no movies/audio available):

1. From the Home Page, touch [System & Troubleshooting] to

show Menu.
2. Touch [Seat Reset].
3. Check that Seatbox Reset is the selected Seat Reset option, if
not, touch [Seatbox Reset] in the bottom right corner.
4. Touch [All Seats], [First], [Business], [Economy], or [Crew
Rest] to select a group of seats.
5. Or to reset only one seat, touch [Individual Seat], enter seat, and
then [Touch Here To Reset Seatbox].
6. Confirm ice Reset for that particular seat by selecting CONFIRM.

When seatbox reset is done, it resets the Passenger Screen and

the Mode Controller (F/C & J/C). In Economy, the seat in front
will lose audio for approximately 30 seconds.

38
Seat Control

To send a specific channel to a seat or zone or to turn the reading

light on/off for a seat or zone, use the Seat Control screens:

1. From the Home Page, touch [System & Troubleshooting] to

show menu.
2. Touch [Seat Control].
3. Touch [All Seats], [First], [Business], [Economy], or [Crew
Rest] to select a group of seats.
4. Or to select only one seat, touch [Individual Seat], Enter Seat and
touch [Touch Here to Select seat].
5. From the Enter Channel Number pop-up screen, use the keypad
to enter the desired channel, and then touch [Send Channel To
Seat].
6. To control reading lights, touch [Toggle Reading Light].

39
System Status

Description: Use the System Status screen to show the status

of the system.

To View System Status page:

1. From the Home Page, touch [System & Troubleshooting] to

show menu.
2. Touch [System Status].
3. View the status of the system.
4. When an icon is surrounded by a white border, touch it to go
directly to the relevant page.

40
Mode Controller — General Description

The Mode Controller allows customers to control their IFE and

seat, it also acts as a secondary display allowing customers to
keep the Airshow running while watching a movie.
The Mode Controller can be used either in its docked position or
in wireless mode.

For the Mode Controller to operate in wireless mode:

1. Wi-Fi should be to be turned ON.

2. Mode Controller must be unlocked.

Note:
Mode Controller battery will last for approx. 2 hours in wireless mode.
Mode Controllers are automatically locked in their dock while an
aircraft is on ground and until it reaches 10,000 feet after take
off.

When a passenger is not using the Mode Controller in

wireless mode, please dock the Mode Controller properly
to recharge the battery.

One of the best features of the new wireless Mode Controller is

its ability to programme itself to control any seat it is docked
into. Simply install a working Mode Controller into an
inoperative seat to replace the previous one.

41
Mode Controller Reset & Maintenance at CMT

This page allows cabin crew to monitor and control certain

aspects of the Mode Controllers.

Each seat icon is coloured either in GREEN (indicating the IPSC

is the correct state) or RED (indicating the controller is not in
the correct state).

Touching any seat icon shall display a pop-up screen indicating

the status of that seat. Refer to the image on the next page.

42
Mode Controller Reset & Maintenance at CMT

When a seat icon in either green or red is selected, the above

pop-up screen is displayed providing status of battery, Wi-Fi,
whether the controller cradle is being reported as locked or un-
locked and if it is docked or undocked.
The pop-up also provides the control option of locking, unlocking
or resetting the selected Mode Controller.

 Selecting the Lock button will lock the Mode Controller in the
cradle.
 Selecting the Unlock button will unlock the Mode Controller
from the cradle.
 Selecting the Reset button will reboot the Mode Controller.
 Selecting an icon in the Status panel will display a help pop-
up screen containing more detailed information about that
item.

In addition, when selecting a seat with a red icon, a pop-up sim-

ilar to the one shown above will be displayed to the cabin crew.
The pop-up icons appear differently when there is an error con-
dition: in particular, an icon reflecting an error state will have a
red (instead of green) text label.

43
Mode Controller Reset at the seat
The Mode Controller can also be RESET manually at the seat.

To gain access to Mode Controller RESET SCREEN, PRESS:

1. [PLAY] BUTTON TWICE

2. [MOUSE] BUTTON TWICE
3. [FF] BUTTON ONCE
4. [PLAY] BUTTON ONCE

Select RESET from the above screen. IPSC will now reset itself.

44
Reset for tablet Mode Controllers

From A6-EEF onwards there is a reset option at the back of the

Mode Controller.
Hold a tiny pin pressed into the reset groove for 10 seconds.
Now the Mode Controller will reset and will be ready to use in
10 minutes.

If the Mode Controller

is stuck and can’t be
released, the last
option would be to
use a paper to release
the 2 locks at the
back of the Mode
Controller. Normally,
the safety card will
work.

45
First Class Suites — Maintenance Features
Stationery Drawer

LCD TV Screen

Vanity unit

Table
Mini Bar
Credenza

IPSC (Mode Controller)

Stowage Compartment

Suite Information Panel

Privacy Divider

Wardrobe
Suite Sliding Doors

46
First Class Suites — Information Panel (SIP)
6

3 5

1) SUITE DESIGNATION
Illuminated Alphanumeric, i.e. SUITE 3E.

2) DO NOT DISTURB LIGHT

It illuminates when the option is selected by the customer.

3) TTL (Taxi, Take Off & Landing) LIGHT

Green light illuminates when seat is in TTL position.

4) FLIGHT ATTENDANT CALL LIGHT

Yellow light illuminates when the passenger has called for crew
assistance.

5) POWER IN USE LIGHT

Blue light illuminates when the Power Port is in use (e.g. laptop
is being charged).

6) POWER INDICATOR LIGHT

Amber light comes ON when TTL switch is turned ON.

47
First Class Suites — TTL & SPM switch

TTL Switch

1) SPM (Seat Power Module) switch — it controls IFE and

seat power in the suite.
2) TTL (Taxi, Take Off and Landing) switch – it prevents
seats and door operation when selected ON, and a yellow
light illuminates on SIP.

These switches are located inside the F/C Suite wardrobe.

48
First Class Suites — Door Locks and PCU
Location of First Class Suite Door Locks are shown below:

The above picture shows the Door Lock in

UNLOCKED position.
Doors can be moved.

The picture on the left shows the Door Lock in

LOCKED position.
Doors cannot be moved.
Doors cannot be closed.

Other than the Mode Controller, the seat can be deployed using
the PCU located in the arm of the seat.

The PCU has 3 pre-set function buttons – Sleep, Dine and TTL
(Taxi, Take Off and Landing).

Press and hold button until seat reaches the desired position.

Intermediary positions are best achieved using the Mode

Controller screen.

49
First Class Suites — Manual Recline Switches
The manual override switches can be used when the other
control options fail (Mode Controller , PCU and Seat Screen). The
manual override switches are located at the bottom of the
exposed armrest of the seat. A sliding cover hides and protects
the switches.

To recline the seat manually to a full bed position:

1. Gain access to manual switches.
2. Using leg rest manual switch, extend the leg rest.
3. Using leg rest extension manual switch, stretch out the leg rest
extension.
4. Using tracking manual switch, move the seat forward.
5. Use the recline manual switch to recline the seat backrest to desired
position.

Leg Rest Extension Manual Switch

Note:
Before attempting a manual recline, please
attempt seat recline from:
1) Mode Controller
2) PCU
3) [My Settings] on the Seat Screen

50
Manual Levers for Privacy divider and Minibar

Note:
Two people are required to perform this task.

The Privacy Divider and Minibar Manual Levers are located

forward of the minibar, at the bottom.

To manually move the divider/minibar:

1 Hold the manual lever to the UP position.

2 A second person can now move the divider/minibar.
3 Push the manual lever back to the DOWN position when done.

Note:
The Minibar Manual Lever is positioned in every suite.
Privacy Divider Manual Levers are positioned in 1F,2F,3F suites.

51
ss Class Seats — Maintenance Features

Seat PCU

Mode
Controller Mouse

Mode Controller
Release Button

52
J/C IFE/Seat Reset (SPM Switch)
(A6-EDA/EEE)

The guarded SPM (Seat Power Module) switch is located inside

the Shoe Box.

To remove power to the screen, Mode Controller and seat

motors:

1. Lift the Red Guard to gain access to the Reset switch.

2. Turn the switch off.

53
J/C SPM (Seat Power Master) Switch
(A6-EEF onwards)

1. Lift the cushion to gain access to the SPM switch.

Note: Seat cushion is held on by Velcro.
2. Lift the Red Guard to gain access to the Reset switch.
3. Turning the switch off will remove power to the screen, IPSC
and seat motors.

For all A380s:

Switching the SPM switch OFF turns off the SCREEN located in
the front of the next seat: for example turning off the SPM
switch at 10 D will switch off the screen at 11 E.

There is a cut out to access the SPM switches for seat rows 21
and 25. The cut outs are located under seats A, F and K.

54
J/C — Manual Seat recline switch
(A6-EDA/EEE)

Recline Switch TTL Locks

To manually recline a J/C seat:

1. Gain access to manual switches.
2. Move both TTL LOCKS to the
RED (unlock) position.
3. Move tracking RECLINE SWITCH
to the RED (unlock) position.
4. Now the seat can be moved
manually to the desired position.
5. Normalise TTL Locks and Recline
switch to green position to
secure seat in desired position.
Note:
Before attempting a manual recline, please attempt seat recline from:
1. IPSC / Mode controller.
2. PCU.
3. Seat settings on the Seat Screen.

55
J/C — Manual Seat Recline Switch
(EEF onwards)

To move the seat manually there are only 2 switches to be

unlocked on the A380 (EEF onwards).

To move the seat manually:

1. Move the Recline and Tracking switches to the RED (unlock)

position.
2. When the desired position is reached, move the switches back to
GREEN (lock) position.

Note:
Try to cycle seat power using the SEAT POWER switch, before
attempting a manual recline.

56
 C Privacy Divider Manual Switch
(A6-EDA/EEE)
Note:
Two people are required to
perform this task.

To manually move the

Privacy dividers:

1. Gain access to the

manual switch, behind
the seat.
2. Select the switch UP.
3. The second person will
then proceed to move the
divider manually.

Normalize the switch to the

DOWN (LOCK) position when
done.

57
Note:
Two people are required to perform this task.

To manually move the Privacy dividers:

1. Gain access to the manual switch, behind the seat.

2. Select the switch down.
3. The second person will then proceed to move the divider
manually.

Normalize the switch to the UP (LOCK) position when done.

58
The red guarded switch is located under the seat cushions at isle
seats.
Turning the switch OFF will switch off power to all IFE
components at that seat row.
SPM (Seat Power Module) switch is located under the same seat
as the screens.

Note:
The SPM switch might not be accessible on some seats.

The SPM switch for A380s (EEF onwards) can be accessed from
below the seat. Refer to the above picture.

59
Troubleshooting:
Mode Controller No power/Blank Screen

60
Troubleshooting:
Mode Controller (IPSC) not responding to touch

Note:
After the IPSC reset is
carried out, the IPSC is
locked in the cradle and
it will then have to be
unlocked from the CMT.

Note:
If the seat cannot be
controlled from the IPSC,
use the PCU on the seat
armrest or the seat
controls from [My
Settings] on the IFE
monitor to control the
seat.

61
Troubleshooting: No movies available at seat

When facing major

issues with the IFE,
please refer to the
[System Status] page.

62
IFE Power - FAP

To access Power page from FAP:

1. Select IFE Power from FAP.

2. Enter Access Code.
Please contact Ground Maintenance before switching off IFE power from
FAP.

Power to IFE seat columns and other IFE components can be controlled
from this page. GREEN indicates that the POWER is ON. GREY indicates
that the POWER is turned OFF.

63
IFE Power - PAX System Switch

There are two PAX system switches on the A380.

PAX system switch turns ON/OFF the complete IFE

system.

One PAX system switch is located below the FAP at door ML1.
The other PAX system switch is located below FAP at door UL2.

Shown below are the switches in the CWS (Crew Work

Station).

64
Boarding Music

Use this FAP screen to control Boarding Music / Theme

Music on A380.

Boarding music and theme music for F/C and J/C can be turned
ON/OFF & volume can be controlled from this page.

Note:
On some A380s, the THEME MUSIC selection is on the CT.

65
Known IFE System Issues
Since ice Digital Widescreen was introduced, we have resolved
many issues. Other issues are still being investigated for
permanent solutions.

This IFE system is also constantly being updated with new

features and functionality.

Please provide precise feedback when problems are

encountered, as this will assist us in further improving the
reliability of the IFE system.

Here are some known issues at the time of publishing:

Overheating of Economy Class Seat Monitors:

It has been noted that Economy Class Seat Monitors are getting
hot while in operation. It is recommended to cool the Seat
Monitors by tilting the Seat Monitors upwards to create a gap
which increases the airflow to the rear of the screen.

When seatbox reset / SPM reset is done, the seat in front

loses audio.
Resetting Business Class and Economy Class seats may cause
the seat in front to lose audio for up to 3 minutes. This is a
known characteristic of the IFE system and is an expected
behavior. A pop-up screen appears on the seat in front advising
them of the audio interruption.

IPSC (Mode Controller) cannot be used to exit from

Games.
IPSC can be used to select games but not to exit from Games.
Please use the Handset to exit from games.

For a list of all current issues, please refer to the Notice

To Crew (NTC) and Cabin Deferred Defects in the Cabin
Defect Log Book or go onto the Crew Portal IFE pages.

66
Fault Analysing and Logging defects in Log Book
To keep the system operating at peak performance, it is vital
that cabin crew log all faults in the cabin log so that
maintenance can be effectively performed.
Please provide detailed information when logging defects in
cabin log, for example:

 If a video channel is inoperative, is it a single channel or several

channels?
 If more than one channel is unavailable, are they consecutive e.g.
Channels 100-120?
 If a passenger has IFE problems, is it movies, games, or both?
 If only one seat is having a problem, note seat row & number.
 If several seats are having problems, are they in the same row/
columns? e.g. ABC or several rows grouped together e.g. seats ABC
in rows 6-16?
 Is an entire zone experiencing IFE problems?
 Is the entire aircraft experiencing IFE problems?

Please avoid taking out headsets by pulling at the headset cord

because it damages the plug.

67
Abbreviations

AI Aircraft Interface
AMCU Advanced Master Control Unit
CB Circuit Breaker
CCR Credit Card Reader
CT/CMT Crew Terminal / Crew Main Terminal
DA Disk Array
DVDP Digital Versatile Disc Player
EADB Enhanced Area Distribution Box
ES Ethernet Server
F/C First Class
FS File Server
IFE In-Flight Entertainment
IPSC Mode Controller
J/C Business Class
LCD Liquid Crystal Display
LRU Line Replaceable Unit
ME Media Encoder
MS Media Server
OML Onboard Media Loader
PA Public Address
PCU Passenger Control Unit
PSEB Premium Seat Electronics Box
RJU Remote Jack Unit
SDU Seat Display Unit
SEB Seat Electronics Box
SIP Seat Indication Panel
SM Smart Monitor
SPM Seat Power Module
TTL Taxi, Take off and Landing
TU Tapping Unit
USB Universal Serial Bus
VCC Video Control Center
Y/C Economy Class
ZT Zone Terminator

68
Notes

69
x

Keep up-to-date with ice via the Cabin Crew Portal

and ice Update. Visit the Cabin Crew Portal on
Groupworld or pick a copy of the ice Update
newsletter via self-service dispensers.

FEB 2014