Beruflich Dokumente
Kultur Dokumente
1
The use of DSL and cable-based Internet services for connecting Pizza Pizza chose the Juniper Networks SA4500 SSL VPN
the Juniper devices also reduces costs and improves control of Appliance to allow distributed call center agents to securely
the network in lieu of relying on a service provider for routing and access order entry applications using any standard web browser
configuration changes. “We have more manageability and flexibility required for order taking. “We chose an SSL VPN because it is both
because we can add and remove locations ourselves,” said Narain. secure and cost-effective,” said Narain.
At the corporate office, Pizza Pizza uses one of Juniper Networks® Because home agents use their own computers, phones, and
IDP Series Intrusion Detection and Prevention Appliances for Internet connections for order taking, the IT staff has literally no
inline protection from worms, trojans, spyware, keyloggers, and control over the remote environment—or any potential lurking
other malware. By accurately identifying application traffic, the malware. Yet Pizza Pizza is able to ensure security and data
IDP Series device ensures continuous availability of Pizza Pizza’s integrity policies to meet Payment Card Industry (PCI) compliance
business-critical applications. “We block traffic based on our for data with the added bonus of supporting remote VoIP phones.
policies, so we can mitigate risk from attacks and malware,”
Pizza Pizza takes additional measures to enforce security policies,
explained Narain. He also noted that the IDP Series has effectively
including using the SA4500’s cache cleaner to remove any
protected against a rising threat—legitimate websites that have
residual data after each session. “By disabling split tunneling at
been compromised by malware.
remote agent sites, no other connection is possible, hence we can
protect against attackers,” confided Narain.
SSG5
SSG5
Internet
Firewall
Remote Call Center
Home Agent
Quarantine
Employee Server
2
Results In another effort to improve the customer experience, Pizza Pizza
is centralizing its customer operations database in conjunction
With a secure infrastructure from Juniper, Pizza Pizza has been
with an integrated point of sale (POS) system for phone, online,
able to deploy new applications and services that give the
and walk-in orders. Real-time transactions not only result in faster
company an advantage in the highly competitive quick service
customer service, but also allow Pizza Pizza executives to keep
restaurant market.
tabs on sales throughout the day. Real-time transactions make
Pizza Pizza has improved physical security by equipping each the connectivity and security between the restaurant locations
restaurant with a digital video recorder (DVR) for remote and the head office even more critical,” advised Narain.
surveillance. “Franchisees can actively monitor what’s going on at
their restaurants from their homes,” explained Narain. “In the event Next Steps and Lessons Learned
of an incident, we can pull the data for the police. Without the Pizza Pizza has sourced the Juniper Networks IC4500 Unified
networked DVR system, we couldn’t do that.” Access Control Appliance as a first step toward a network access
The flexible infrastructure allows Pizza Pizza to experiment with control solution that allows visitors, contractors, and business
new recipes for customer satisfaction. It is testing order status partners to have secure wireless connections in conference rooms.
screens, which it has dubbed “airport screens,” in the restaurants. Narain advised his peers to be cautious when making a major
Customers can view their order status on a large monitor when infrastructure change. “When we established the initial VPN
they come in to pick up their food. “We are very focused on deployment to restaurants, we evaluated products for eight
customer satisfaction. With the airport screen, you don’t have to months. We had an agenda, and performed our due diligence,” he
ask an employee if your order is ready. You can see it as soon as affirmed. “Check both your business and IT requirements. A lot of
you walk in,” said Narain. testing and piloting is the key to success.”
Pizza Pizza is diversifying its revenue sources by providing IP
television (IPTV) at select locations to deliver specialized program
For More Information
and advertising content. The firewall is key to providing security in To find out more about Juniper Networks products and solutions,
that it allows Pizza Pizza IT staff to create multiple security zones visit www.juniper.net.
for traffic isolation. “The IPTV traffic goes through our firewall to the
restaurant without touching our corporate network,” noted Narain.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance
Employees use video training to keep their skills sharp. “With video
networking. Juniper offers a high-performance network
training, employees can sit in the back office and do training and
infrastructure that creates a responsive and trusted environment
certification, so they don’t need to come to our training center for
for accelerating the deployment of services and applications
skills refreshment,” said Narain. The firewall enforces company
over a single network. This fuels high-performance businesses.
policy by allowing remote third-party content to be accessed while
Additional information can be found at www.juniper.net.
restricting non-business traffic.
Corporate and Sales Headquarters APAC Headquarters EMEA Headquarters To purchase Juniper Networks solutions,
Juniper Networks, Inc. Juniper Networks (Hong Kong) Juniper Networks Ireland please contact your Juniper Networks
1194 North Mathilda Avenue 26/F, Cityplaza One Airside Business Park representative at 1-866-298-6428 or
Sunnyvale, CA 94089 USA 1111 King’s Road Swords, County Dublin, Ireland
authorized reseller.
Phone: 888.JUNIPER (888.586.4737) Taikoo Shing, Hong Kong Phone: 35.31.8903.600
or 408.745.2000 Phone: 852.2332.3636 EMEA Sales: 00800.4586.4737
Fax: 408.745.2100 Fax: 852.2574.7803 Fax: 35.31.8903.601
www.juniper.net
Copyright 2010 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos,
NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other
countries. All other trademarks, service marks, registered marks, or registered service marks are the property of
their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper
Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.