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PROFESSIONAL SUMMARY
Bilingual, Team oriented and highly responsible third year Bachelor of Commerce, Business Technology
Management Student, with a passion to excel and is able to use project management methodologies in the
workplace. Active listener and effective communicator able to cater to a variety of different stakeholders with
over 4 years of customer service experience. Aspiring to be a project manager.
SKILLS
Completing 4 year Business Technology Degree at Ted Rogers School of Management strong knowledge
th
EDUCATION
Bachelor Of Commerce : Business Technology Management (2014 - Current)
Ryerson University-Ted Rogers School of Management - Toronto, ON
Relevant Projects
ITM750-IS Project Management
This course provides students with a more in-depth understanding of the tools and techniques of project
management as it applies to IT-enabled process improvement projects. The ability to plan and execute projects
successfully is consistently ranked among the most important skills among information technology
professionals. The course is based on the industry-standard Project Management Body of Knowledge (PMBOK)
and provides cutting-edge techniques for project planning, scheduling, budgeting, human resources, quality,
procurement, communication, and risk management.
ITM706- Enterprise Architecture
This course focuses on business analysis, organizational processes, enterprise architecture, and security/risk
management. This course explores the design, selection, implementation and management of enterprise
business processes from the perspectives of IT capabilities. These capabilities are typically organized and
presented as enterprise architecture, consisting of high-level internally compatible representations of
organizational business models, data, applications, and information technology infrastructure. Students will
learn frameworks and strategies for infrastructure 2 of 5 management. They will hone their ability to
communicate technology architecture strategies concisely to a general business audience
WORK HISTORY
Junior Application & Tech Support Specialist, 05/2017 to 08/2017
City Of Toronto – Toronto, ON
Assists with installing, maintaining and updating various hardware/software/systems.
Assisted with web design and maintenance of Websites and applications
Coordinating with clients and solving their issues
Collects and analyzing data
Assists with organizing and presenting data collected.
Assists others with drafting documents.
Documents/maintins/inputs/updates data.
Researches faults/problems for others to analyze/process.
Researches software, hardware and peripheral devices.
Assists with systems tests.
Assists in maintaining inventory.
Assists with simple programming.
Security Personnel , 07/2016 to Current
Tennis Canada – Toronto, ON
Coordinated with high profile clients, escorting players and stake holders from one location.
Spoke to thousands of diverse clients and event goers throughout the tournament with excellent customer
service; Answered customer inquiries and coordinated with supervisor.
High degree of responsibility, coordinated and managed 10-15 guards at time making sure that all their needs
are accounted for.
Led and motivated fellow workers to make sure the work went smooth and efficiently.
Camp Counsellor, 07/2014 to 08/2015
Toronto District School Board – Toronto, ON
Coached and mentored 5-10 students, in improving their reading and self confidence in the classroom and
also
with friends and family members .
Led and coordinated over 50 engaging activities for students, with the help of my fellow camp staff.
Aided in Blue Jays game project with camp supervisor in taking the camp students to a blue jay’s game.
Spoke with parents and guardians about their children may it be good or bad.
Resolved conflict between child and parent, or child and child.