Sample Question Set 1

PART A

1. Camp & Satterwhite (2002) say that there are four main purposes in communication.

Explain these FOUR main purposes. (pg 9)

First, to inquire. This involves obtaining information in various ways, for instance, by

asking questions or through formulating questionnaires. Second, to inform. This entails

the dissemination of information using different channels of communication. Third, to

persuade. This aims to influence people and bring them round to your way of thinking.

Forth, to develop goodwill. This involves maintaining and forming cordial and

harmonious relationships with people you are communicating.

2. How can you determine if what a person is saying is a Fact and Opinion? Define and

provide example for both. (pg 63)

Facts can be verified with reliable sources or data and are known with some degree of

certainty. Facts include statistical data, reports of observation and examples of actual

events and happenings. Opinions, can be very subjective – sometimes, they are based on

nothings more than prejudice or wishful thinking. Some opinions can be based on a

through examination of facts and are formed after years of study and research.

3. Emotive language reveals a speaker’s attitude towards a certain subject and

persuades the listener to feel the same. Underline SIX emotive words below: (pg 50)

"Amazing three-bedroom bungalow located on the edge of the city with a scenic view of

the sea. Spacious sitting room, contemporary and luxurious kitchen and exquisite tiled

porch."
4. Give THREE benefits of active listening. (pg 42)

Active speaking has several benefits. It enables people to listen attentively to others. It

prevents misunderstanding as people have to confirm that they really understand what the

speaker has said. It encourages the speaker to explain more because he/she feels that you

are really attuned to his/her concerns and wants to listen.

5. A speech can be divided into three parts. Name ALL and explain. (pg 174)

First part is appearance. We need dress suitably for the occasion. Go for formal dressing

if the speech is to be given at an official or corporate function. However, if the speech is

for an informal occasion or setting, then casual dress would be more appropriate.

Appearance can convey message “I-am-one-of-you” which develops rapport and builds a

bond between the speakers and the listeners. Second part is body language. Stand tall and

erect, with your arms relaxed at your side. Keep your feet slightly apart for good balance.

Walk confidently onto the stage to speak. Use gestures to emphasise a point or reinforce

ideas. You can use arms movement to complement verbal message. Maintain good eye

contact with your listeners. Focus your gaze on the audience seated in different sections

of the hall. Third part is voices. When it comes to voice, you need to pay attention to your

pronunciation, intonation and articulation; pauses; and volume. Pronunciation, intonation

and articulation are important vocal qualities that allows you to be easily understood,

especially when you want to emphasise important points. Do not speak too fast or

continuously without pause. It is better to speak at an unhurried pace, stopping a while

after raising a point, before going on to another. Speak loud enough to be easily heard by

all your listeners. How loud you need speak depends on the size of your audience.
6. List FOUR useful phrases you can use to politely express disagreement. (pg 161)

Formal type: I don’t agree; I don’t believe that. Informal type: That’s a joke; That’s a

laugh.