Reliance Communications Ltd.

Running India’s largest network – A view from the trenches

Founder of Reliance Communications

 Reliance Communications Limited founded by the late Shri. Dhirubhai H

Ambani (1932-2002) is the flagship company of the Reliance Anil Dhirubhai
Ambani Group. Shri Anil D. Ambani – Chairman.

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Reliance Communications

Personal Business Global Business Enterprise Business Infrastructure Business

Integrated play covering the entire telecom value chain

Reliance Communications
 World’s largest network roll-out covering almost a
billion people in India
Coverage increasing from Covering almost 100% of
10,000 to 23,000 towns rail & roadway routes

 World’s largest IP enabled optic fiber cable network

- 230,000 Rkms
Submarine cable assets Terrestrial fiber cable
Of 110,000 Rkms metro & intercity

 Pioneered wireless affordability in India

Driven call rates down
Handset prices down from
from >10 cents to <1 cent
>$ 50 to <$ 20
per minute

Launching nationwide GSM services

Coverage + Affordability = Profitable growth

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Who Do We Serve?
 Over 45 million consumers in India
 Over 1.4 million individual global consumers
 Over 200 major global carriers
 Over 250 Multinationals
 Over 800 out of Top 1,000 Indian large enterprises
 Over 10,000 Indian Small & Medium Enterprises (SMEs)
 Over 300,000 wireless data customers (Datacard)

Unparalleled customer franchise in India and globally

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Market Leader Across Multiple Segments

# Largest carrier of wireless data

Largest in enterprise data services: >50% market share

Largest private PCO operator: >50% market share

Largest carrier of international voice: >40% market share

Largest international data provider in India/Middle East/Asia

Largest retailer of wireless handsets

Largest independent wireless infrastructure provider

“Youngest, Fastest, Largest”

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Robust Infrastructure to Support Customers
Dhirubhai Ambani Knowledge City
• 140 acre plot – ten acres lush green lawns and eight acre lake
• 5.4 million sq. meter area; 14 buildings ; 12,000 personnel
• Several food courts, banks, ATMs & guesthouses
• Eco-friendly zero discharge facility ; 2252 parking slots; helipad
• Own HVAC and power distribution system

Telecom Infrastructure

• 14,000 towers  23,000 towers by March 2009 in 23 circles with

capacity of 4 co-tenants
• Broadband access in 42 Indian cities with 727,000+ buildings
connected directly to network serving over 901,000 access lines
• Deploying Broadband and WiMax network in top 10 cities in the
country to cover 4 million SMEs.
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Robust Infrastructure to Support Customers
Retail Presence
• 2,000 exclusive Reliance World and Reliance Express stores 700+
Indian cities.
• Largest chain of digital entertainment centers in the country
• 5 lakh+ retailers sell connections or recharge of prepaid mobile and
FWPs in our coverage footprint.
• 2nd largest retailer of handsets - with throughput capacity for over 24
million handsets per annum

Network Operations and Data Centers

• Largest and most advanced NOC in the world
• 300,000 sq ft of data centre space – 4x the nearest competitor6 World
class Level 3 Data Centers at Mumbai &Bangalore measuring 2.6L
Sq.Ft.
• Hosting 9000+ Server Racks and 1400+ TB of storage capacity
• Expansion at Delhi, Chennai, Hyderabad &Kolkata resulting in an
additional capacity of over 800,000 - Sq. ft.

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Robust Infrastructure to Support Customers
Reliance Mobile World Suite

• Comprehensive range of service applications

• Popular across all user demographics and geographies
• Over 200 content partners and over 10,000 content items
• Credit Card on the Mobile

Contact Centers

• 8,000-employee, multi-lingual contact centre facilities at Navi

Mumbai & Chennai
• 5L + customers serviced per day through with 10,000 users
during peak hours
• Operates on 24x7 basis with online integration with other IT
systems in RCOM
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Robust Infrastructure to Support Customers
IT Operations
• More than 1500 Million CDRs per day
• More than 1.5 million eRecharge per day
• More than 1,800 TB data storage
• IT support in more than 6,000 towns for over 60,000 IT users
• Data ware house growth : more than 160 GB a day
• More than 7 lakh emails a day across group

New Products & Services

• DTH services to provide DVD quality picture & better viewing
experience
• IPTV to provide interactive TV & Video services, movies & music
on demand, interactive program guide and gaming

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Turnover of Reliance Communications
 Reliance Communications retained its third position with the revenue of

Rs 2,729 crore and witnessed growth rate of 44.2% in 2009.

Total Number of Employees
37150 employees in which 25405 are Promoters (67.58 %) and 12055 are

Non promoters (32.42%).

Product and Services Of Reliance Communications:

• Reliance Base Phone

• Reliance Mobile

• Reliance Data Card

• Reliance Voucher, E-Recharge

• Reliance PCO

• Reliance Broad Band

Prime Competitors of Reliance
Communications and their Revenue
Growth of telecom market
Culture of Reliance Communications

Reliance Communications is in the process of

setting up best-in-class work facilities across major cities
in India. At Mumbai, the Dhirubhai Ambani Knowledge
City (DAKC) hosts more than 10000 professionals with a
range of office complexes, food courts, avenues and
boulevards, fountains and video conferencing.
Comparison of Bharati Airtel growth with
reliance communications:
Bharti Airtel jumped to the numero uno position with
the magical revenue Rs 4,905 crore and registered the
phenomenal growth of 103.5% and 33.9% market
share.

Reliance Communications retained its third position

with the revenue of Rs 2,729 crore and witnessed
growth rate of 44.2%.
Market Share and Competitor Growth: