DAVID GARCIA DIAZ

E-mail: dgarcia@thearkway.org

BACKGROUND
Over 22 years experienced Information Technology Professional possessing hands-on project management experience in
Mainframe, Client Server, and Web based platforms and applications in Financial Services, Insurance, Government and
Retail institutions. Effective in the advancement of team-driven initiatives that build productivity levels while ensuring top
quality work output. Excellent communication skills. Disciplined and focused, ensuring company policy compliance while
meeting objectives. Bilingual US Citizen (Spanish/English). Proficient in software procurement and contract negotiations.

SUMMARY OF QUALIFICATIONS
o Extensive expertise in applications design, development, testing, implementation, maintenance and support.
o Over 22 years of banking experience gained at Popular Inc. (NYCE: BPOP - US largest Hispanic financial
institution). Two years insurance industry experience at Universal Insurance Co. Over three years Government
experience at Puerto Rico Industrial Commission.
o Solid management skills including project management and project coordination. Demonstrated proficiency in
leading and mentoring project team members.
o Strong Business Application development skills and understanding of business needs. Involved in interaction with
the end users to gather the business requirements. Skilled at progressing from business requirements to detailed
design specifications, code and test plans.
o Exceptional team worker with excellent communication skills. Establishes effective and clear communication with
team members, managers and end users/customers.
o Self-motivated and detail-oriented. Proven ability to learn new skills expeditiously.

CERTIFICATIONS:
PMI Certified Project Management Professional (PMP)
Master’s Certificate in Project Management
Master’s Certificate in Information Technologies Management

AFFILIATIONS:
Member of the Project Management Institute
Member of the International Institute of Business Analysts (IIBA)

EDUCATION:
School of Business of Navarra, Spain
Master’s Certificate in Information Technologies Management, April 2010

George Washington University, School of Business and Public Management, Washington D.C.
Master’s Certificate in Project Management, December 2002

University of the Sacred Heart, Santurce Puerto Rico

Graduate Program
Core courses:
Database Administration
Systems analysis and design
Computer Languages Design
Computerized Information Systems Seminar
Computer Law
Marketing Management,
Enterprise Design and Structure
Enterprise Politics Seminar
Office Automation Systems
Introduction to Artificial Intelligence

University of Puerto Rico, Rio Piedras Campus, Rio Piedras Puerto Rico
BBA/MIS - Computerized Information Systems, December 1982

CONTINUED EDUCATION:

Project Management
Managing Projects in Organizations (40 hours training + Course approval exam)
Project Leadership Management and Communications (40 hours training + Course approval exam)
Scheduling and Cost Control (40 hours training + Course approval exam)
Risk Management (24 hours training + Course approval exam)
Quality for Project Managers (24 hours training + Course approval exam)
System Integration for Project Managers (40 hours training + Course approval exam)
Networking & Telecommunications Principles for Project Managers (24 hours training + Course approval exam)
Project Management tools:
 Niku PM, MS Project, Enterprise PM, Rational Unified Process (RUP), Time Line, Power Point, Lotus Free-Lance
Presentations
Microsoft Technology
MS SQL Programming/Administration/Replication
Mastering Microsoft Visual Basic
Mastering MFC Fundamentals using Microsoft Visual C++
Mastering Web Applications Development using Visual InterDev and Building XML based Web Applications
DB2 Relational Database:
Database Design and SQL Programming for DB2
Application Design for CICS & DB2
Database Administration for DB2
Advance SQL Tuning and Coding for DB2
System Performance and Tuning for DB2
ORACLE Relational Database:
Developer/2000 Foundation
Developer/2000 Reports
Introduction to ORACLE SQL*PLUS & PL/SQL
Developer/2000 Forms
Network & Telecommunications
Networking & Telecommunications Principles for Project Managers, CompTIA Network+ Certification Examination
Skills course

EXPERIENCE:

From June, 2010 to September, 2010

Project Management Consultant (short term project) – TEK Systems, Orlando Florida
Assigned as AML Project Manager & Business Analyst at BankUnited Miami, Florida

From February, 1989 to May, 2010

Banco Popular de Puerto Rico/Evertec, Cupey Center - Rio Piedras, PR
IT Project Manager
o Manage highly visible projects and guide these efforts from conception to delivery
o Initiate and track project’s budget, produce status reports, and lead status meetings
o Manage technical project scope, including timelines, budgets, and resources
o Allocate and schedule resources, develop project plans, and define project priorities, deliverables and risks
o Lead requirements analysis and create requirements documents for code using existing applications, both
internal and external
o Create or review functional specifications, technical specifications, test strategies, and test cases/test
scenarios created from various sources
o Analysis vendor offerings and provide recommendations based on vendor scorecard or other fact-based
methods
o Make decisions or recommendations on resolutions in critical down time situations. Escalate appropriately
o Ensure adherence to development standards and procedures
o Recommend new procedures that lead to process improvements and efficiencies
o Interface with users on current issues, status of project initiatives and updates on issue resolutions

Sample Projects Details – Popular Inc.

1. Popular Inc., Banco Popular (BPPR) International Services & Wire Transfers: Manage the selection and
procurement of an Electronic Wire Transfers system for domestic (FED) and International (SWIFT)
money transfers.
Acting as Business Analysts my duties included:
o Clearly identify and document the needs: The customer needed to update or replace their electronic
payments system, as it was becoming a discontinued unsupported product. The situation opened an
opportunity window to review business requirements and needs in order to consider available alternatives.
o Define and document the Requirements: The new system should support all previous system functionalities
improving them whenever possible.
o Obtain requirements document acceptance and sign off
o Procurement of new solution:
 Perform a software technology market research to support build or buy decision: Research on possible
solution providers. RFI and RFP document creation (6 participant providers).
 RFP/RFI response analysis and site visits to select the best candidates based on defined criteria:
Company background, Requirements fulfillment, Support offering, and Pricing. Create a comprehensive
recommendation support document.
 Software Acquisition negotiations: Obtained a favorable deal for BPPR including a fare implementation
support fee, competitive maintenance services, and supplementary software as well as support for
current system until new system implementation.
o Review provider Statement of Work (SOW) and Agreement for changes and adjustments in order
to obtain management approval.
o Assess human resources and infrastructure requirements (hardware, software, communications,
databases, etc.) to provide comprehensive budget estimates.
 2. Popular Inc., Banco Popular (BPPR) Retail Banking: Manage the selection, procurement and
customized implementation project of a browser based Bank Teller System (Unisys Transactor).
As Project Manager I was involve in the project since the since the selection process. My duties
included:

o Clearly identify and document the needs: BPPR had an outdated teller system and they wanted to
implement a leading age system which could support BPPR highly dynamic and competitive banking
service market. Several information gathering techniques were used: Customer interviews and surveys, focus
groups, bank general business planning and strategies analysis, historic data analysis, etc.
o Define and document the Requirements: The new system should support all previous system functionalities
improving them whenever possible. New functionalities were requested to support new services. Several
peripherals devices would be supported: Laser Printers (reports and MICR on demand bank check printing),
receipt and validation printers, item scanners with OCR intelligent algorithms, card readers, pin pads, and
cash dispensers.
o Obtain requirements document acceptance and sign off
o Procurement of new solution:
 Perform a software technology market research to support build or buy decision: Research on possible
solution providers. RFI and RFP document creation (12 participant providers).
 RFP/RFI response analysis and site visits to select the best candidates based on defined criteria:
Company background, Requirements fulfillment, Support offering, and Pricing. Create a comprehensive
recommendation support document.
 Support Buy and Customize option: A browser based system was found to be the best choice as a
core base to build the system that could fulfill BPPR requirements.
 Software Acquisition negotiations: Obtained a favorable deal for BPPR including a fare implementation
support fee, competitive maintenance services, and source code availability for in house enhancements
and maintenance.
 Perform hardware technology market research and assessment to select the new peripheral devices.
o Review provider Statement of Work (SOW) and Agreement for changes and adjustments in order
to obtain management approval. Assemble project SOW and contract agreement and obtain sign
off.
o Implementation project planning from Development to System Pilot: Create a complete implementation
project plan including Staff, Scope, Risk, Schedule, Communication, Quality Assurance, Cost, Change,
and Test/Acceptance management.
o BPPR team selection and supervision (10 members: 4 tellers, 1 branch officer, 1 branch operations
manager, 1 business analyst, 2 developers, 1 systems engineer)
o Contracted consultants management (3 to 10 varying depending on project phase)
o Review the technical design documents prepared by the team. Complex interface requirements
with bank core systems (Deposits, Loans, CR/DB Cards, CIF, BSA Compliance) using a
middleware facility were considered.
o Continuously improve the functional requirements as the project progressed due to progressive
elaboration of the requirements.
o Monitor and Control project development: Niku Enterprise Project, MS-Project, and “Elementool”
were the tools of choice for project control and problem prioritization and tracking. Unisys
TeamMethod methodology was adopted.
o Certify and deploy system pilots: Three BPPR branches were converted and certified with the new
system.

Hardware: IBM and TANDEM Mainframes, Pentium PCs, POS Validation and Receipts Printers,
RDM
Scanners, Magnetic Card Readers, Banking Cash Dispensers, PIN Pads
Software: HTML XML, C++ , JAVA, Microsoft Office and Web Development suit, Windows Server/
IIS, MS/SQL, TANDEM TAL, Base24, CICS, DB2, VSAM, TSO, JCL,

3. Manage the selection, procurement and implementation project of a Customer Data Quality and
Address Standardization System with outstanding acknowledgments as a model implementation from
the system provider (Trillium Software). The system was successfully implemented and paid itself in
less than 12 months. Trillium Software used our implementation approach as a model for other
installations.
As Project Manager I was involve in the project since the selection process. My duties included:

o Clearly identify and document the needs: BPPR was concerned about the quality of the data on their
Customer Management System. Duplicate customer information on bank relationship and non-
standardized addresses were causing operational problems and provoking unsatisfactory service quality to
their customers. Mailing cost was also an issue due to a large amount of returned mail caused by
incomplete or non-standardized addresses. A customer data base de-duplication and standardization
system was required. After a comprehensive research and selection process, Trillium Software was
selected.
o Define and document the Requirements: The new system should identify duplicate customers on the
customer database based on our developed business logic parameters. Also an address standardization
USPS certified process must be put in place to reduce mailing costs. Both processes must be done on-line
real-time and in batch mode. On daily basis (new and modified records) and by request. For the whole
database of for a database subset.
 o Obtain requirements document acceptance and sign off
o Procurement or new solution:
 Perform a software technology market research on possible solution providers. RFI and RFP
document creation (3 participants).
 RFP/RFI response analysis and site visits to select the best candidates based on defined criteria:
Company background, Requirements fulfillment, Support offering, and Pricing. Create a
comprehensive recommendation support document.
 Software Acquisition negotiations: Obtained a favorable deal for BPPR including a fare
implementation support fee and competitive maintenance services. Also obtained Trillium
Software commitment to get certified on Puerto Rico addresses without additional cost.
o Review provider Statement of Work (SOW) and Agreement for changes and adjustments in order
to obtain management approval. Assemble project SOW and contract agreement and obtain for
sign off.
o Implementation project planning from Development to System Pilot: Create a complete implementation
project plan including Staff, Scope, Risk, Schedule, Communication, Quality Assurance, Cost, Change, and
Test/Acceptance management.
o BPPR team selection and supervision (3 members: 2 developers, 1 business analyst)
o Contracted consultants management (2)
o Review the technical design documents prepared by the team.
o Continuously improve the functional requirements as the project progressed due to progressive
elaboration of the requirements.
o Monitor and Control project development. Platinum Enterprise PM and MS-Project were the tools
of choice for project control and problem tracking. PMI PMBOK base methodology was adopted.
o Solution deployment: The system was certified and deployed into production.

Hardware: IBM Mainframe, Pentium PCs

Software: CICS, DB2, VSAM, TSO, JCL, Microsoft Office suit

4. Manage a Y2K Compliance project for BPPR Customer Systems in short length period with outstanding
reviews from auditors and top management. An IBM DB2 Customer Database (1.5 million customers with
12 million relationships) was converted to support Y2K requirements. BPPR M&I (Metavante) CIS customer
system was updated and upgraded. BPPR CICS Command Level in house developed CIS front end system
was converted.
As Project Manager I was involve in the project since the since the selection process. My duties included:

o Clearly identify and document the needs: BPPR needed to make their DB2 Customer Information System
Software and Database Y2K compliant. Due to its heavily interfaced nature this system has to be in place,
Y2K certified and available before all the other bank core systems, since most of then needed this system
for their certification process.
o Define and document the Requirements: Determination of programs/jobs affected, System
Certification
o Implementation project planning: Create a project plan including Staff, Scope, Risk, Schedule,
Communication, Quality Assurance, Cost, Change, and Test/Acceptance management.
o Interacting with system provider (Metavante) liaison to coordinate the changes made and testing
onsite.
o Team supervision (5 members: 3 developers, 1 database administrator, 1 systems analyst)
o Providing documentation to the users to explain the changes made and getting their approval
o Review the technical documents prepared by the team.
o Monitor and Control project development. Platinum Enterprise PM and MS-Project were the tools
of choice for project control and problem tracking. PMI PMBOK base methodology was adopted.
o Load the modules in Y2K special certification environment.
o Obtain Certifications
o Solution deployment: The systems were certified and deployed into production 20 days before
original schedule outstandingly satisfying Y2K audit and quality requirements.

Hardware: IBM Mainframe, Pentium PCs

Software: CICS, DB2, VSAM, TSO, JCL, Microsoft Office suit

5. Manage the selection, procurement and implementation project of a DB2 Relational Database Customer
Information System (M&I/Metavante CIS) obtaining the BPPR Excellence Award.
As Project Coordinator I was involve in the project since the since the selection process. My duties
included:

o Clearly identify and document the needs: BPPR had an outdated mainframe Customer System coded in
IBM Assembler language that wasn’t fully supporting BPPR highly dynamic and competitive banking service
market. Several information gathering techniques were used: Customer interviews and surveys, focus
groups, bank general business planning and strategies analysis, historic data analysis, etc.
o Define and document the Requirements: The new system should support all previous system functionalities
improving them whenever possible. New functionalities were requested to support new services.
o Obtain requirements document acceptance and sign off
 o Procurement or new solution:
 Perform a software technology market research to support build or buy decision: Research on possible
solution providers. RFI and RFP document creation (10 participant providers).
 RFP/RFI response analysis and site visits to select the best candidates based on defined criteria:
Company background, Requirements fulfillment, Support offering, and Pricing. Create a comprehensive
recommendation support document.
 Support Buy and Customize option: A DB2 based system was found to be the best choice as a core
base to build the system that could fulfill BPPR requirements.
 Software Acquisition negotiations: Obtained a favorable deal for BPPR including a fare implementation
support fee, competitive maintenance services, and source code availability for in house enhancements
and maintenance.
o Review provider Statement of Work (SOW) and Agreement for changes and adjustments in order
to obtain management approval. Assemble project SOW and contract agreement and obtain sign
off.
o Implementation project planning from Development to Production Deployment: Create a complete
implementation project plan including Staff, Scope, Risk, Schedule, Communication, Quality Assurance,
Cost, Change, and Test/Acceptance management.
o BPPR team selection and supervision (10 members: 1 Business Analyst, 1 Systems Analyst, 2 SME
developers, 1 database administrator, 1 Systems Programmer, 4 Systems Interface Developers)
o Contracted consultants management (3 to 5 varying depending on project phase)
o Review the technical design documents prepared by the team. Complex interface requirements
with bank core systems (Deposits, Loans, and CR/DR Cards among others) were considered.
o Continuously improve the functional requirements as the project progressed due to progressive
elaboration of the requirements.
o Monitor and Control project development: MS-Project was the tool of choice for project tracking
and control. Base PMI PMBOK methodology was adopted.
o Certify and deploy system: The systems was certified and deployed into production on planned
schedule.

Hardware: IBM Mainframe, Pentium PCs

Software: CICS, DB2, VSAM, TSO, JCL, Microsoft Office suit

6. Other projects managed as Team Leader:

Lead the Design, Development and Implementation of the following projects:

o Asset Card Management on-line sub-system (BPPR Excellence Award)

o Returned Mail Management System (BPPR Excellence Award)
o Customer Information Verification system
o IBM Host to Branch Platform Loans interface system

Hardware: IBM Mainframe, Pentium PCs

Software: CICS, VSAM, TSO, JCL, Microsoft Office suit

From April, 1987 to January, 1989

Universal Insurance, Co. - Guaynabo, PR
Programmer/Analyst: Analysis, Design, and Implementation of Dwelling and Auto Insurance applications including on-
line insurance policy quotes, on-line underwriting analysis, and printing.

From December, 1983 to April, 1987

Industrial Commission of Puerto Rico, Rio Piedras, PR
Programmer III: Customer Systems, Legal, and Medical Office applications. Maintain and enhance an on-line
CICS/VSAM system. Twelve month Interim management of information center staff (6 team members).

PROFESSIONAL SKILLS:

Project Management:
o Experienced managing vendor applications
o Experienced with banking systems
o Expertise with project management software and structured project methodology
o Knowledge of full project lifecycle systems development
o Successful track record of delivering projects on time and within budget
o Proficient with MS Project, Visio, Excel, Word, and Power Point
o Proven ability to work with end users, gather requirements and deliver positive results
o Excellent communication, analytical, and organizational skills with the ability to work independently in a
deadline driven environment
o Proven ability to find creative solutions to problems (strong analytical skills)
o Proven ability to multi-task, meet multiple deadlines and maintain flexibility to respond to changing and
challenging business requests
 o Outstanding organization, decision making and problem-solving skills
o Demonstrated initiative and ability to work in a fast paced, dynamic environment with a high level of
accuracy and attention to detail
o Self motivated with excellent teamwork skills
o Strong presentation and facilitation skills and experience

Technical:
PC's – Windows, Microsoft Office (Word, Excel, Power Point, Access), MS Project, Web Applications, Outlook, Lotus
Free-Lance Presentations, GroupWise, ORACLE RDBMS, Novell and Windows LAN/WAN's,

Main frame - DOS, MVS, OS, CICS Command Level, DB2/SQL, VSAM, COBOL, ASSEMBLER, FORTRAN, RPG,
CA-ROSCOE, TSO, ICCF, CA-The Librarian, and PanVallet

Communication:
Written and Oral business presentations, Professional Seminars/Training presentation, Professional Services
negotiation and follow up

REFERENCES:

(Will be supplied upon request)