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Chapter 10

Heart-of-the-House
Management II: Plant, Grounds,
Energy, Accounting, and
Procurement
World of Resorts: From Development to Management
Third Edition
(424TXT or 424CIN)

© 2010, Educational Institute


Competencies for
Heart-of-the-House Management II
1. Describe the purpose and organization of the
engineering and maintenance department.
2. Identify and describe the many elements and concerns
of plant maintenance, including electrical, plumbing,
HVAC, and refrigeration systems; vehicle and
equipment maintenance; and working with contractors.
3. Discuss the importance and objectives of preventive
maintenance and explain the elements needed to
implement a preventive maintenance program
effectively.
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Competencies for
Heart-of-the-House Management II
(continued)

1. Identify and describe the areas and issues that grounds


maintenance and landscaping must address.
2. Identify tools, procedures, programs, and systems that
contribute to energy conservation and cost control.
3. Describe the responsibilities, tools, and organization
of a resort’s accounting department.
4. Outline the critical role and responsibilities of a
resort’s procurement department and the control
procedures needed to protect purchased goods.
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Engineering vs. Maintenance
• Engineering deals with the planning, design,
construction, and management of a resort’s
physical structures and energy/mechanical systems
• Maintenance keeps a resort’s engineering system
in peak condition and its facilities in good repair

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Physical Plant Organization
• Electrical—heat, light, and power
• Plumbing
• Ventilation and air conditioning
• Refrigeration
• General repairs and maintenance
• Grounds, roads, and pathways
• Recreational facilities
• Mechanical power, vehicles, and equipment
• Construction and renovation
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Tasks Commonly Assigned to
Repair and Maintenance Personnel
• Handling routine work orders from housekeeping
and other units
• Maintaining and cleaning buildings
• Painting exteriors and interiors
• Repairing and refinishing walls, ceilings, and floors
• Refurbishing and repairing furniture and fixtures
• Setting up exhibits for meetings and conventions
• Handling minor interior/exterior construction
• Repairing equipment
• Installing furnishings
• Maintaining grounds
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Three Basic Objectives
of Preventive Maintenance
• Capital returns
• System reliability
• Operating efficiency

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Preventive Maintenance
Recordkeeping
• Equipment inventory records
• Maintenance schedules
• Maintenance logs
• Departmental reports

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Resort Areas Typically Covered
by a Resort’s Grounds
Maintenance Program
• Approach areas
• Vehicular and pedestrian traffic routes
• Service areas
• Outdoor recreational areas
• Natural scenic areas
• Artificial scenic attractions

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Objectives of Resort Grounds
Maintenance
1. To maintain the attractiveness of a green
environment surrounding buildings and
recreational facilities
2. To ensure that the resort’s grounds remain safe,
secure, and accessible to all users

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Grounds Maintenance Functions
• Maintaining trees, shrubs, flowers, lawns, etc.
• Maintaining driveways and interior roadways
• Maintaining ornamental water features
• Maintaining outdoor activity areas
• Upgrading irrigation systems and replacing
greenery when needed
• Maintaining an on-premises nursery
• Operating/overseeing pest control programs

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Grounds Maintenance Functions
(continued)

• Maintaining recreational areas


• Maintaining fountains and water displays
• Organizing nature activities
• Policing trails, beaches, scenic spots, and other
outdoor areas near the resort
• Participating in community environmental
planning and programs
• Monitoring grounds-related news
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Factors to Consider When
Choosing Surface Materials for
Roads, Walkways, Etc.
• Prevailing weather conditions
• Level and patterns of traffic
• Commercial vehicles
• Maintenance
• Widths of passageways

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Approaches to
Controlling/Reducing Energy Costs
• Utility audits
• Energy audits
• Energy conservation/cost control management

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Energy Conservation/Cost Control
Program Activities
• Data collection
• Analysis
• Training
• Operational review
• Monitoring
• Management review
• Capital analysis

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Green Energy Systems
• Heat recovery systems
• Cogeneration/trigeneration systems
• Wind energy
• Solar energy

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Accounting Records
• Guest ledger
• City ledger
• Special journals
• General ledger
• Financial statements
• Information reports

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Computer Applications for Resort
Accounting
• Payroll
• Inventory
• Accounts payable and exception reporting
• General ledger

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Internal Control Procedures
• Separate purchasing activities from receiving
activities
• Keep inventories under lock with strict key control
• Issue only upon receipt of authorized requisitions
• Perform surprise audits of inventory and inventory
records
• Establish a code of ethics
• Impose penalties for breach of purchasing code
• Qualify employees and vendors involved with
procurement
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Internal Control Procedures
(continued)

• Obtain competitive bids when possible


• Pay periodic visits to vendors to check
quality/price
• Require operating departments to evaluate
products in use and report products that don’t
conform to specifications/requirements

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