Stefan Teodor Dobre

Born: 27/01/1987
Address: Pacii 20 |Dragalina|Calarasi|Romania
Phone: +40 720 225 134
Email: dobre.stefan.teodor@gmail.com
Skype: stefan.dobre24

Experience:

Tour Escort Agent

MSC Cruises
From 01/2016 To 06/2016

As Tour Escort Agent, the key responsibilities would start from greeting
and register tourists, sell tickets, handle refunds and complains, issue any required
identification badges, distribute brochures, show audiovisual presentations and
explain organizing process and operations at tour sites, along with escorting
individuals or groups of tourists on sightseeing or through places of interest while
providing useful, interesting, pertinent information and guidance throughout their
entire cruise. The wide array of activities continues with planning tours, acting as a
medium between the visitors and the country they are in, lead groups onshore to
discover new and exciting destinations, assisting walking tours, bus tours, boat tours,
handling emergencies, taking charge, monitor visitors’ activities to ensure
compliance with company’s or tour regulations and safety practices. Another role
would be that of collecting fees and issuing tickets to/from group members. All this
with strong interpersonal skills, orientations to customer and customer service and
leadership to meet tourists’ expectations and make tours run smoothly.

Shop Attendant
MSC Cruises Starboard
From 08/2012 To 08/2015 From 12/2011 To 07/2012

Responsible for achieving and exceeding of sales goals as outlined by the

company through highly developed promotional and visual skills. Offering a
welcoming greeting to all customers entering store, thank for having visited and
encourage them to return. Processing sales as efficiently and quickly as possible,
being responsible for processing cash and card payment. Utilizing add-on selling,
cross-selling, and merchandising upgrading techniques to maximize sales. Answering
queries from customers, reporting discrepancies and problems to the supervisor.
Accurately receive and check-in merchandise deliveries to vessel. Ensure all
merchandise is correctly priced at all times. Presenting a neat, clean and tidy store
at all times. Keeping shelves and fixtures organized and fully replenished.
Maintaining shop and window displays. Assisting in periodic inventories.
Front Desk Clerk
Novotel Hotel Bucharest
From 03/2010 To 04/2011

Managing front desk tasks for a 250 rooms full service hotel in the center
of Bucharest. Greeting, managing registration and assigning rooms to guests of the
hotel. Handling check-ins and check-outs appropriately. Issuing room keys and
provide escort instructions to bellhop. Computing bills, collecting payments, and
making change for guests. Posting charges, such those for rooms, food, liquor, or
telephone calls, to ledgers. Recording guests’ comments or complaints, referring
customers to managers as necessary. Reporting problems with guest rooms or public
facilities to members of the housekeeping or maintenance staff, therefore close
working relationship with all departments of the hotel. Answering inquiries
pertaining to hotel services, guest registration, and travel directions, or make
recommendations regarding shopping, dining, or entertainment. Serving as public
relations representative for the hotel.

Department Manager
Bell’Agio Casa Bucharest
From 11/2008 To 02/2010

Labeling and revising the sales area. Advising clients. Organizing

doorstep delivery and preparing the transport documentation. Monitoring the
competition and local market conditions. Researching, analyzing, disseminating and
maintaining market intelligence information on prospect accounts. Participation in
periodic inventories, maintaining relationships and meetings with suppliers.
Ordering merchandise and revising its availability (in store and external storage);
inventory optimization. Involvement in the opening of the store under direct guidance
of architects and interior designers. Schedule planning for workers on the shop floor.

Assistant Manager B2B

Ikea Bucharest
From 10/2007 To 11/2008

Responsible for optimizing sales and profitability, reporting monthly

sales targets. Active participation in daily tasks. Participation in meetings with
clients and drafting of sales contracts. Supervising the preparation of orders,
organizing transportation and assembly team at the doorstep. Stock optimization,
stock replenishment warehouse supply supervision, ensuring a permanent stock.
Conducting periodic inventories. Increase own portfolio of clients and counseling
clients. Monitoring the local market conditions and needs of customers. Maintaining
and effective and alert pace of work meeting the IKEA standards. Ensuring the area
of responsibility is in excellent conditions, clean and organized.
Languages:

Romanian (native language)

English (fluent)
Spanish (proficient)
Italian (proficient)
French (basic knowledge)
Portuguese (basic knowledge)

Personal Attributes:

Good organizational skills

Love learning, active
Adaptability
Diplomatic, ambitious, consistent
Strong interpersonal and social skills
Diligent, friendly, focused, organized
Perceptive, practical, positive
Extensive experience in sales and logistics
Professional and practical approach
Motivated and broad minded
Team player, proactive
Fast learner

Computer and Administrative Skills:

Fidelio
Microsoft Office Suite
Internet skills
Broad hardware and software knowledge
Social networking – Twitter, Facebook, Instagram and YouTube

Education:

High School: School Group Danubius Calarasi

Major in mathematics and information technology
Period 2001-2005

Documents:

Loyd’s List Award 2012 “Seafarer of the Year”

Marlins Test For Cruise Ship Staff
Maritime English
U.S. C1D Visa
Seamans Book | STCW95 | Survival Crafts and Rescue Boats | SSD
Passenger Ships | Basic Training | IMS| Yellow Fever | Danish Medical
Certificate for Seafarers and Fisherman
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