MOBILE NETWORK

STATISTICS ON MOBILE NETWORKS IN INDIA

NAME:SARVESHWAR.S CLASS:XI ‘D’ [Course title]

ACKNOWLEDGEMENT
 BONAFIDE CERTIFICATE
CERTIFIED TO THE BONOFIDE PRACTICAL IN ECONOMICS, DONE
BY S.SARVESHWAR, OF XI ‘D’ FROM DAV SENIOR SECONDARY
SCHOOL , MOGAPPAIR , CHENNAI-50 .DURING THE ACADEMIC
YEAR 2017-2018

ROLL NUMBER: 17

REGISTERATION NUMBER:

SIGNATURE OF SCHOOL SEAL SIGNATURE OF

TEACHER PRINCIPAL

DESIGNATION:

SUBMITTED FOR PRACTICAL EXAMINATION HELD ON_________

AT, DAV SENIOR SECONDARY SCHOOL [BOYS] MOGAPPAIR,
CHENNAI-600 050

INTERNAL EXAMINER: EXTERNAL

EXAMINER:
 TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION ............................................................................................................... #

SECTION 1.1: DEFINITION OF STATISTICS .................................................................................................... #
SECTION 1.2: CHARACTERISTICS OF STATISTICS.......................................................................................... #
SECTION 1.3: DIFFERENCE BETWEEN PRIMARY AND SECONDARY DATA
SECTION 1.4: METHODS OF COLLECTION OF DATA
SECTION 1.5: CLASSIFICATION OF DATA ...................................................................................................... #

CHAPTER 2: INTERPRETATION OF DATA........................................................................................ #

SECTION 2.1: TABULATION ......................................................................................................................... #
SECTION 2.2: DIAGRAMMATIC REPRESENTATION ........................................................................................ #
CHAPTER 3: ABOUT PROJECT ............................................................................................................ #
 INTRODUCTION

DEFINITION OF STATISTICS:
In plural sense, statistics refer to aggregates of facts, affected to a marked extent by
multiplicity of causes, numerically expressed, enumerated or estimated according to
reasonable standards of accuracy, collected in a systematic manner for predetermined
purpose and placed in relation to each other.

CHARACTERTICS FEATURE OF STATISTICS:

1. AGGREGATE OF FACTS-Statistics are a number of facts. Single and isolated

figures are not statistics as such figures cannot be compared. For example, a single age of
thirty years is not a statistics, but a series relating to the ages of a group of persons will
be called statistics.

2. AFFECTED TO A MARKET EXTENT BY MULTIPLICITY OF CAUSES-

Numerical figures (data) are influenced by variety of factors. It is not an easy job to study
the effects of any one factor separately by ignoring other factors.

3. STATISTICS ARE NUMERICALLY EXPRESSED-The statistical approach to a

subject is numerical. So, any facts, to be called statistics, must be numerically or
quantitatively expressed.

4. STATISTICS SHOULD BE COLLECTED WITH REASONABLE

STANDARD OF ACCURACY-In statistics, data is collected with reasonable
standard of accuracy.
*A high degree of accuracy, as observed in accountancy or mathematics, is not
insisted upon in statistics, because mass of data is involved.
*The process of generalization can be achieved with a reasonable standard of
accuracy only.

5. STATISTICS ARE COLLECTED FOR A PRE-DETERMINED PURPOSE-

The purpose of collecting statistical data must be decided in advance, otherwise
usefulness of the data collected would be negligible.

6. STATISTICS ARE COLLECTED IN A SYSTEMATIC MANNER-For

accuracy or reliability of data, the figures should be collected in a systematic manner.

7. STATISTICS SHOULD BE PLACED IN RELATION TO EACH OTHER-

Collection of statistical data is generally done with the motive to compare.
 *If the figures collected are not comparable, then they lose a large part of their
significance.
*For the purpose of comparison, it is necessary that data must be homogeneous.

DIFFERENCE BETWEEN PRIMARY AND SECONDARY DATA:

BASIS PRIMARY DATA SECONDARY DATA

ORIGINALITY Primary data are original Secondary data are not
because they are collected original since investigator
by investigator himself. makes use of the data
collected by other
agencies.
SOURCE Primary data are collected Secondary data are
by some agency or person already collected and
by using the method of data processed by some person
collection. or agency and is ready for
use.
TIME FACTOR It requires longer time for Secondary data requires
data collection. less time.
COST FACTOR The collection of primary The collection of
data requires a considerable secondary data is cheaper
amount of money and as it is taken from
personals as whole plan of published or unpublished
investigation is initiated. material.
RELIABILITY AND Primary data is more Secondary data is less
SUITABILITY reliable and suitable to the reliable and less suitable
enquiry as the investigator as someone else has
himself collects it. collected the data which
may not serve the
purpose.
PRECAUTIONS There is no great need for Secondary data should be
precautions while using used with great care and
primary data. caution.

ORGANISATION Collection of primary data There is no need for

FACTOR requires elaborate organizational set up in
organization set up. case of secondary data.
METHODS OF COLLECTION OF DATA:

1. Direct Personal Investigation

2. Indirect Oral
3. Information from Correspondents
4. Telephonic Interviews
5. Mailed Questionnaire Method
6. Questionnaires Filled by Enumerators

Classification of data:
Classification is the process of arranging data into sequence and group according to their
common characteristics, or separating them into different but related parts.
 INTERPRETATION OF DATA
TABULATION:

MEANING:
Tabulation is a systematic presentation of numerical data in rows and columns.

PARTS OF A TABLE:

1. Table Number

2. Title

3. Captions (or) Column Heading

4. Stubs or Row Headings

5. Body of the Table

6. Unit of Measurement

7. Head Note

8. Source Note

9. Footnotes
DIAGRAMATIC REPRESENTATION
 ABOUT THE PROJECT

A Research Study of
Mobile Services from Customer’s Perspective

Questionnaire

Name:
Age: Sex: M F Profession

Address:

Mobile No. Name of Hand-Set model:

(Please tick (√ the box or boxes which ever you feel suitable)
PART I: GENERAL
1. Which is your current cellular service provider?
a. BSNL b. AIRTEL c. BPL
d. HUTCH e. IDEA f. TATA
g. RELIANCE INDICOM

2. Is it your first service provider?

a. Yes b. No

2.1 (If No) how many service providers you had used in past?
a. 1 b. 2 c. more than 2
2.2 (If No) Which service provider's service did you avail in past?
a. BSNL b. AIRTEL c. BPL
d. HUTCH e. IDEA f. TATA
g. RELIANCE INDICOM

2.3 Why did you changed your past service provider(s)?

2.3.1 First Service provider (pl. specify the name)?
a. Excessive billing b. poor network coverage
c. Poor Customer Care d. Excessive Call Drops
 e. Limited services f. Other Reason (pl. specify)

2.3.2 Second Service provider (pl. specify the name)?

a. Excessive billing b. poor network coverage
c. Poor Customer Care d. Excessive Call Drops
e. Limited services
f. Other Reason (pl. specify)

3. Your Occupation;
a. Civil servant b. Corporate employee
c. Business d. Student e. Farmer
f. Any other ………………

4. Cellular mobile service to you is :

a. Useful b. Essential c. Personal
d. Status Symbol e. Any Other (Pl. Specify)

5. What factors do you consider while choosing cellular services?

a. Coverage b. Fair Pricing
c. Quality Service d. Attractive Schemes

6. For what purpose, you use mobile?

a. Home b. Business c. Corporate
d Other (Pl. specify)

7. What according to you is the basic use of Mobiles?

a. SMS b. Incoming c. Outgoing
d. Roaming e. Internet f. All of them
g. Any Other (Pl. Specify)

8. How do you rate the overall service of your service provider?

a. Very Good b. Good c. Average
d. Poor e. Very Poor

9. Which card are you using ?

a. Pre-paid b. Post-paid c. Top-up
10.What is the frequency of using Mobile phone every day
a. 1 to 2 hrs b. 2 to 5 hrs
c. 5 to 10 hrs. d. more than 10 hrs.

11.The number of calls done by you per day approximately are

a. Less than 5 b. 6 to 15 calls per day
c. 16 to 25 e. more than 25

12.Each call duration ranges approximately for

a. 0 –5 min b. 5-10 min c. 10-20 min
d. 20 –30 min e. 30-60 min f. more than 1 hrs

13.How much money do you spend on your mobile phone/ month?

a. Up to Rs. 100 b. 100 to 250 c. 250 to 375
d. 500 to 1000 e. 1000 & above

14.In which of the following areas do you find the problem?

a. Coverage b. Billing c. Activation
d. Poor service e. Customer Care f. Roaming
g. Poor information from service providers
h. Others (Pl. Specify)

15.Are you fully aware about all the schemes provided by your
service provider ?
a. Yes b. No

16. What are all services provided by your service provider?

a. Prepaid b. Post Paid c. Internet d. MMS
e. Roaming f. Value Added Services g. free incoming
h. Games i. Any transactions j. Reservations
k. Mobile Browsing l. Call Management Services
m. On line Billing
17. Which value added service(s) do you use?
a. SMS b. voice mail c. call forwarding
d. caller tunes e. clip download f. ring-tone download
g. ticket booking h. internet accesss i. game download
k. dial in service l. call waiting m. roaming

18. How do you rate your service provider on account of VAS?

a. Very Good b. Good c.
Average d. Poor e. Very Poor

PART 2: NETWORK CONNECTIVITY

19. How do you rate the network service of the current service
provider?
a. Very Good b. Good c.Average
d. Poor . e.Very Poor

20. Are you satisfied with the connectivity provided by your service
provider?
a. Highly Satisfied b. Satisfied c. Neutral
d. Dissatisfied e. Highly Dissatisfied

21. What connectivity problem you faced frequently?

a. Network Busy b. Not getting Range
c. Disconnected frequently d. Voice Problem
e. Any Other (Pl. Specify)

22. Do you face network connection problem in :

a. Inside some specific region b. While traveling
c. Outside some region

23.Do you face connectivity problems in specific hours of the day ?

a. 00 hrs to 6 hrs, b. 6-10 hrs c. 10 – 12 hrs
d. 12-16 hrs e. 16 – 18 hrs f. 18- 20 hrs g. 20 - 24hr s.

24. Are you aware with the Network Coverage of the company?
a. Yes b. No
 24.1 What is the network coverage of your service provider
within the region?
a. 100% b. 75% c. 50% d. 25% e. 0%
f. Pl. Specify the region name

PART 3 : BILLING INFORMATION

25.Are you satisfied with the call charges charged by the operator?
a. Highly Satisfied b. Satisfied c. Neutral
d. Dissatisfied e. Highly Dissatisfied

26.Are you happy with the billing service? (Including prepaid tariff)
a. Highly Satisfied b. Satisfied c. Neutral
d. Dissatisfied e. Highly Dissatisfied

27.Are you aware about the billing system of the company?

a. Yes b. No

28.Are you getting your billing information on time?

a. Yes b. No
If yes then is it
a. Monthly b. Quarterly b. Half-yearly c. Yearly

29.You get billing updates through

a. SMS b. Customer Care c. At Home
d. None of the above e. Any Other (Pl. Specify)

PART 4 : CUSTOMER CARE

30.Are you aware about any promotional Scheme offered by the
company?
a. Yes b. No

31. Are you satisfied with the After Sales Service given by the
company?
a. Highly Satisfied b. Satisfied c. Neutral
d. Dissatisfied e. Highly Dissatisfied
32.Are you receiving unwanted messages on your mobile ?
a. Yes b. No

If Yes, What is the frequency ?

a. Very rare (1 to 3 messages) b. occasionally (4 to 6)
c. Frequently (more than 7) d. Never (0)

33.Does your service provider helps you to restrict unwanted

messages ?
a. Yes b. No
If Yes, Please specify (how)

34.Would you change the service provider if given a choice.

a. Surely will change b. Surely will not change
c. Can’t say (Depend upon the offers then)

35.How much time did it take for activation?

a) Less than a day b) 2-3 days c) fortnight
d) 4-5 days e) next day

36.Is there any fault in your mobile faced by you for the service(s)
assured by your current service provider?
a. Yes b. No
If yes, Please specify the type of fault

37.What is the frequency of the occurrence of such fault ?

a. Very High b. High c. Neutral
d. Low e. Very Low

38.Fault cleared by the subscriber

a. Within 24 hrs b. Within 36 hrs
c. Within 48 hrs d. After 48 hrs

PART 5 : CALL DROPS

39.Do you face the problem of Call drops frequently :
a. Yes b. No

40.What is the frequency of call drop per day?

a. 0% b. 10% c. 20%
 d. 20 – 50% e. more than 50 %

41.Percentage of call drops within region

a. Very High b. High c. Neutral
d. Low e. Very Low

42.Percentage of call drop outside region

a. Very High b. High c. Neutral
d. Low e. Very Low

43.Do you face call drop problem as :

a. Partial call drop b. Complete call drop
c. Both d. None

PART 6 : MULTIMEDIA
44.What multimedia facilities you have on your mobile?
a. Internet access b. Web camera
c. Games d. Other

45.How often you use this facility on your mobile ?

a. Occasionally b. Frequently
c. Very Rare d. Never

46.What kind of problems you are facing while using multimedia

facility on mobile?
a. Network Coverage Problem b. Bandwidth problem
c. Any other Pl. Specify

Any other Suggestions (Please specify)

 CLASSIFICATION AND PRESENTATION OF DATA

Favorite Mobile Networks

Name of Networks TALLY MARKS NO. OF. USERS

BSNL |||| 5
JIO |||| |||| 10
AIRTEL |||| |||| |||| |||| 20
IDEA ||| 3
coVODAFONE |||| || 7
OTHER |||| 5
TOTAL 50

Favorite mobile network of consumers

Companies BSNL JIO AIRTEL IDEA VODAFONE OTHER

No. of. 5 10 20 3 7 5
Users
Consumer Choice for Different Mobile Network

OTHER

VODAFONE

IDEA

AIRTEL

JIO

BSNL

0 5 10 15 20 25

Bar diagram shows the favorite mobile network is AIRTEL.

 Consumers Choice for Most Attract Network Connection

Companies BSNL JIO AIRTEL IDEA VODAFONE OTHER

No. of. 7 20 23 10 12 5
Users

Consumers Choice for Most Attract Network

Connection

OTHER

VODAFONE

IDEA

AIRTEL

JIO

BSNL

0 5 10 15 20 25

Bar diagram shows the most attracted mobile network for its network
connection is AIRTEL.
 Consumers most convenient network for billing information

Companies BSNL JIO AIRTEL IDEA VODAFONE OTHER

No. of. 12 20 20 10 15 3
Users
Consumers most convenient network for billing
information

OTHER

VODAFONE

IDEA

AIRTEL

JIO

BSNL

0 5 10 15 20 25

Bar diagram shows the most convenient network for billing information is
AIRTEL and JIO.
 KIND OF OFFER OF MOBILE NETWORKS ATTRACT THE
MOST
Companies NETWORK INTERNET MULTIMEDIA OFFERS OTHER
CONNECTIVITY

No. of. 35 25 15 20 5
Users

KIND OF OFFER OF MOBILE NETWORKS

ATTRACT THE MOST

OFFERS
NETWORK
CONNECTIVITY

MULTIMEDIA

INTERNET
ANALYSIS, INTERPRETATION AND CONCLUSION OF
DATA
BIBILIOGRAPHY