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1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

253933 / 2018 HECCS_EMS_0


PODSUR Assist with OS tasks (when
OS access is r

System: POD - PODSUR


Installation: 0021051139 - HANA ENTERPRISE CLOUD
Component: Service Requests (XX-HST-OPR-SRV)
Customer: 911905 - Suramericana S.A.
Access Data Missing
Connection Closed

Customer Action
High
ID: 002075129400002539332018
Estimated Automatic Confirmation Date: 22.06.2018 CHILE

24 2 2 0

Latest Info Communicat… Contacts Attachments KBA/SAP N… Ac

Communication

SAP:
Dear Customer,
We are preparing the technical components to
Perform version of the component SAP-XI3RDPARTY to
sp 11
com.sap.aii.adapter.lib
com.sap.aii.af.ms.lib
SAPXI3RDPARTY11_0-80000870.SCA
Please provide us the DT and approvals for it
Thanks for your patience

Regards,
MCD Support
Reply · 01.06.2018 12:37:39 CHILE

SAP ApplicationManagement (S0004725038):


Information for SAP
01.06.2018 00:59:15 S0019062537

https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 1/7
1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

Mr. Pedro Rubilar (S0019062537) wrote:

Dear,
We need to upgrade totally the actual version of the
component
SAP-XI3RDPARTY to sp 11

We can check just library


"com.sap.aii.af.axisproviderlib" has been updated to sp10,
and the
rest of librarys have the base level without sp
applied

com.sap.aii.adapter.lib
com.sap.aii.af.ms.lib

Please apply
upgrade SAPXI3RDPARTY11_0-80000870.SCA , please
see attached file for
more details
Info for SAP · 01.06.2018 08:55:09 CHILE

Pedro Rubilar (S0019062537):


Dear,
We need to upgrade totally the actual version of the
component SAP-XI3RDPARTY to sp 11

We can check just library "com.sap.aii.af.axisproviderlib"


has been updated to sp10, and the rest of librarys have the
base level without sp applied

com.sap.aii.adapter.lib
com.sap.aii.af.ms.lib

Please apply upgrade SAPXI3RDPARTY11_0-


80000870.SCA , please see attached file for more details
Info for SAP · 31.05.2018 18:59:15 CHILE

Pedro Rubilar (S0019062537):


As part of the activity, we do not see the change reflected.

they can restart the system to see if that changes the state
Info for SAP · 31.05.2018 13:01:18 CHILE

SAP:
Dear customer,
I'd like to inform you that I have forwarded your incident to
another support component.
My colleagues on that team will be contacting you shortly.
Best regards,
SAP Product Support
Info for Customer · 31.05.2018 10:30:47 CHILE

https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 2/7
1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

SAP:
Dear customer

As per you initial request:

Please update the JDBC driver to SP11 Patch 0 for XI Third


Party 7.50 and perform the activity on wednesday 30th at
17:00 hours CDT.

The JDBC driver has been installed in the correspondin


library (mssql-jdbc-6.4.0.jre8)

Name
Version Apply Time
com.sap.aii.af.axisproviderlib
7.5010.20171027123619.0001 5/30/2018 7:19 PM GMT-
04:00

Kind Regards,
MCD Support
Info for Customer · 30.05.2018 19:59:45 CHILE

SAP:
Dear Customer

In 5 minutes we will proceed with the activity and the


system will be down during the activity.

Kind Regards,
MCD Support
Info for Customer · 30.05.2018 18:04:13 CHILE

SAP: Dear CustomerWe are ready for start the upgrade,


just we will wait the maintenance window prived by you,
check the below details of the activity:Activity: Upgrade
SAPXI3RDPARTY to the last version available with the
JDBC driver for MS SQLAs per your request this will be
deployed in the systemComponent target release =
SAPXI3RDPARTY10_0-80000870.SCA (SP10 PL0)JAVA
lib. for JDBC MS SQL= mssql-jdbc-6.4.0.jre8Downtime
start: May 30, 2018 at 17:00CDTIf you have any questions
please reply the ... MORE
Info for Customer · 30.05.2018 14:12:15 CHILE

Pedro Rubilar (S0019062537):


please install mssql-jdbc-6.4.0.jre8
Info for SAP · 30.05.2018 11:09:51 CHILE

https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 3/7
1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

SAP:
Dear Customer

We have 3 .JAR files with that version

mssql-jdbc-6.4.0.jre7
mssql-jdbc-6.4.0.jre8
mssql-jdbc-6.4.0.jre9

Please specify which one you need be installed

Regards,
MCD GSS TEAM
Reply · 29.05.2018 20:14:58 CHILE

Pedro Rubilar (S0019062537):


the correct version to install the driver is 6.4
Info for SAP · 29.05.2018 18:30:58 CHILE

SAP: Dear CustomerFollowing your request and checking


all the information for the activity, we need from your end
the JDBC .JAR libs for generate the new SCA will be
deploy tomorrow.As per SAP Note: 1770304 - PI: Preparing
the com.sap.aii.adapter.lib.sda for deployment -> Step 2
Copy the necessary jar files to the lib directoryYou need
provide us the third party JDBC driver .JAR file (MS SQL,
Oracle, etc) this file its not available in SAP Market Place
.Please you can attach the .JAR file ... MORE
Reply · 29.05.2018 13:57:03 CHILE

SAP:
Dear customer
We will proceed with the installation as per your instructions
"Please update the JDBC driver to SP11 Patch 0 for XI
Third Party 7.50 and perform the activity on wednesday
30th at 17:00 hours CDT."
I will inform you we we will start the activity and Downtime
phase
Regards,
Alakananda
MCD Support
Info for Customer · 28.05.2018 12:16:40 CHILE

Pedro Rubilar (S0019062537):


Business impact is high because we are nearing the go-live
and we need to finish the configurations for the
development system.
Business Impact · 25.05.2018 16:52:19 CHILE

Pedro Rubilar (S0019062537):


Dear Sap
https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 4/7
1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

Please update the JDBC driver to SP11 Patch 0 for XI Third


Party 7.50 and perform the activity on wednesday 30th at
17:00 hours CDT.

Regards
Info for SAP · 25.05.2018 16:52:18 CHILE

SAP: Dear customer[Current situation]Additional


Information: Dear SAPWe would like to request the update
of the JDBC drivers in POD environment. As per note
1931899 this needs to be done in OS level.Once the task is
finished we would like the release information and version
of the driver installed.Regards[Action taken / analaysis]As
per your last comment"We need you to update to the latest
version of the JDBC driver, for the application.The
maintenance window, as per indicated by the 3
days ... MORE
Reply · 25.05.2018 13:39:21 CHILE

Pedro Rubilar (S0019062537):


As specified, please update the drivers for the application,
not the database.
Steps to reproduce · 25.05.2018 11:43:00 CHILE

Pedro Rubilar (S0019062537):


We need the drivers updated to continue the project,
because we're closing in the go-live date.
Business Impact · 25.05.2018 11:42:59 CHILE

Pedro Rubilar (S0019062537):


Dear SAP

We need you to update to the latest version of the JDBC


driver, for the application.

The maintenance window, as per indicated by the 3 days


leadtime, should be on wednesday 30th, 21:00 hours
(UTC-4)

Regards
Info for SAP · 25.05.2018 11:42:58 CHILE

SAP: Dear customer[Current situation]Additional


Information: Dear SAPWe would like to request the update
of the JDBC drivers in POD environment. As per note
1931899 this needs to be done in OS level.Once the task is
finished we would like the release information and version
of the driver installed.Regards[Action taken / analaysis]We
have missing information your request:1. You need specify

https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 5/7
1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

the JDBC version file name2. You need the driver for
Application or Database? - If the ... MORE
Reply · 23.05.2018 15:58:16 CHILE

SAP:
Dear Customer,
Thank you for contacting SAP HEC MCD. We
acknowledge your ticket and we are analyzing the issue.
Please be assured that you will be provided with timely
updates of our findings and actions.
Kind Regards,
Mohammed Fazil
MCD Support
Info for Customer · 22.05.2018 16:56:06 CHILE

Pedro Rubilar (S0019062537):


Dear SAP

Please schedule a system restart for may 22nd 23:30


(UTC-4)

Regards
Info for SAP · 22.05.2018 15:35:41 CHILE

SAP:
Dear Customer,

This is to notify you that the activity you requested for


execution involves 2hours of efforts, kindly provide your
approval so we can proceed with your activity.

Regards,
MCD Support
Reply · 18.05.2018 10:40:13 CHILE

Pedro Rubilar (S0019062537):


Task: Assist with OS tasks (when OS access is required)

Service Attributes:
Title: Assist with OS tasks (when OS access is required)
Category: General Operations
Service Type: HEC EMS Service that can only be
performed by SAP
Task No: OP27
RnR Version: 2017
Task Change Log: OP29 2016
Delivery Unit: HEC

Description: Please execute the following Service: Assist


with OS tasks (when OS access is required) (OP29, HEC
R&R 2016)

https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 6/7
1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad

Processing instructions: Please follow the processing rules


for EMS services.

Additional Attributes:
Scheduled Start: 2018-05-20 14:27:00 UTC
Downtime Required: No

Additional Information: Dear SAP

We would like to request the update of the JDBC drivers in


POD environment. As per note 1931899 this needs to be
done in OS level.

Once the task is finished we would like the release


information and version of the driver installed.

Regards

LESS

https://launchpad.support.sap.com/#/incident/pointer/002075129400002539332018 7/7

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