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Customer Action
High
ID: 002075129400002539332018
Estimated Automatic Confirmation Date: 22.06.2018 CHILE
24 2 2 0
Communication
SAP:
Dear Customer,
We are preparing the technical components to
Perform version of the component SAP-XI3RDPARTY to
sp 11
com.sap.aii.adapter.lib
com.sap.aii.af.ms.lib
SAPXI3RDPARTY11_0-80000870.SCA
Please provide us the DT and approvals for it
Thanks for your patience
Regards,
MCD Support
Reply · 01.06.2018 12:37:39 CHILE
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1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad
Dear,
We need to upgrade totally the actual version of the
component
SAP-XI3RDPARTY to sp 11
com.sap.aii.adapter.lib
com.sap.aii.af.ms.lib
Please apply
upgrade SAPXI3RDPARTY11_0-80000870.SCA , please
see attached file for
more details
Info for SAP · 01.06.2018 08:55:09 CHILE
com.sap.aii.adapter.lib
com.sap.aii.af.ms.lib
they can restart the system to see if that changes the state
Info for SAP · 31.05.2018 13:01:18 CHILE
SAP:
Dear customer,
I'd like to inform you that I have forwarded your incident to
another support component.
My colleagues on that team will be contacting you shortly.
Best regards,
SAP Product Support
Info for Customer · 31.05.2018 10:30:47 CHILE
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1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad
SAP:
Dear customer
Name
Version Apply Time
com.sap.aii.af.axisproviderlib
7.5010.20171027123619.0001 5/30/2018 7:19 PM GMT-
04:00
Kind Regards,
MCD Support
Info for Customer · 30.05.2018 19:59:45 CHILE
SAP:
Dear Customer
Kind Regards,
MCD Support
Info for Customer · 30.05.2018 18:04:13 CHILE
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SAP:
Dear Customer
mssql-jdbc-6.4.0.jre7
mssql-jdbc-6.4.0.jre8
mssql-jdbc-6.4.0.jre9
Regards,
MCD GSS TEAM
Reply · 29.05.2018 20:14:58 CHILE
SAP:
Dear customer
We will proceed with the installation as per your instructions
"Please update the JDBC driver to SP11 Patch 0 for XI
Third Party 7.50 and perform the activity on wednesday
30th at 17:00 hours CDT."
I will inform you we we will start the activity and Downtime
phase
Regards,
Alakananda
MCD Support
Info for Customer · 28.05.2018 12:16:40 CHILE
Regards
Info for SAP · 25.05.2018 16:52:18 CHILE
Regards
Info for SAP · 25.05.2018 11:42:58 CHILE
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1/6/2018 253933 / 2018 HECCS_EMS_0 PODSUR Assist with OS tasks (when OS access is r - SAP ONE Support Launchpad
the JDBC version file name2. You need the driver for
Application or Database? - If the ... MORE
Reply · 23.05.2018 15:58:16 CHILE
SAP:
Dear Customer,
Thank you for contacting SAP HEC MCD. We
acknowledge your ticket and we are analyzing the issue.
Please be assured that you will be provided with timely
updates of our findings and actions.
Kind Regards,
Mohammed Fazil
MCD Support
Info for Customer · 22.05.2018 16:56:06 CHILE
Regards
Info for SAP · 22.05.2018 15:35:41 CHILE
SAP:
Dear Customer,
Regards,
MCD Support
Reply · 18.05.2018 10:40:13 CHILE
Service Attributes:
Title: Assist with OS tasks (when OS access is required)
Category: General Operations
Service Type: HEC EMS Service that can only be
performed by SAP
Task No: OP27
RnR Version: 2017
Task Change Log: OP29 2016
Delivery Unit: HEC
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Additional Attributes:
Scheduled Start: 2018-05-20 14:27:00 UTC
Downtime Required: No
Regards
LESS
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