ISO 9001:2015
the status of actions from previous
management reviews;
b) changes in external and internal
issues that are relevant to the quality
management system;
c) information on the performance
and effectiveness of the quality
management system, including
trends in:
1) customer satisfaction and
feedback from relevant interested
parties;
2) the extent to which quality
objectives have been met;
3) process performance and
conformity of products and services;
4) nonconformities and corrective
actions;
5) monitoring and measurement
results;
6) audit results;
7) the performance of external
providers;
d) the adequacy of resources;
ISO 14001:2015 OHSAS 18001:2007
a) the status of actions from previous a) results of internal audits and
management reviews; evaluations of compliance with
applicable legal requirements and with
other requirements to
which the organization subscribes;
b) changes in: b) the results of participation and
1) external and internal issues that consultation (see 4.4.3);
are relevant to the environmental
management system;
2) the needs and expectations of
interested parties, including
compliance obligations;
3) its significant environmental
aspects;
4) risks and opportunities;
c) the extent to which environmental c) relevant communication(s) from
objectives have been achieved; external interested parties,
including complaints;
d) information on the organization’s d) the OH&S performance of the
environmental performance, organization;
including trends in:
1) nonconformities and corrective
actions;
2) monitoring and measurement
results;
3) fulfilment of its compliance
obligations;
4) audit results;
e) the effectiveness of actions taken e) adequacy of resources; e) the extent to which objectives have
to address risks and opportunities been met;

f) opportunities for improvement f) relevant communication(s) from f) status of incident investigations,

interested parties, including corrective actions and preventive
complaints; actions;

g) opportunities for continual g) follow-up actions from previous

improvement. management reviews;

h) changing circumstances, including

developments in legal and
other requirements related to OH&S;

i) recommendations for improvement.