SMART Objective Examples

1. (OC1) Supervise 38 subordinate employees and 11 Contractors assigned to the

Business Office; plan work to be accomplished; evaluate performance, and provide
counseling, advice, and guidance; hear and resolve complaints presented by the
employee; recommend disciplinary action, if necessary.

How measured:

Fully Successful is:

1) All employees having nested performance objectives to the TSG Campaign

Plan. All objectives are SMART and clearly communicated to all employees. All
performance counseling is completed and every employee is clear on
Unacceptable, Fully Successful, and Outstanding as related to their
standards.
2) All employees have a completed IDP and all have completed a minimum of 10
hours of HR/IT/MP/RM/Leadership training that will help with job performance or
career advancement. 80% have completed a minimum of 20 hours of formal
functional or leadership training.
3) Mandatory Training: All employees have completed at least 90% of required
MEDCOM mandatory training (list provided) at some time during each QTR of
the rating period. RM: Maintain DoD FM Certification Level III. Ensure all RM
personnel maintain their Congressionally Mandated (2012 NDAA -Public Law
112-81) Certification and take the training each year that will have the most
benefit to MEDCOM.

Outstanding is:

1) All employees having nested performance objectives to the TSG Campaign Plan.
All objectives are SMART and clearly communicated to all employees. All
performance counseling is completed and every employee is clear on
Unacceptable, Fully Successful, and Outstanding as related to their standards.
2) All employees have a completed IDP and all have completed a minimum of 20 hours
of HR/IT/MP/RM/Leadership training that will help with job performance or career
advancement.
3) Mandatory Training: All employees have completed at least 100% of required
MEDCOM mandatory training (list provided) at some time during each QTR of the
rating period. RM: Maintain DoD FM Certification Level III. Ensure all RM personnel
maintain their Congressionally Mandated (2012 NDAA -Public Law 112-81)
Certification and take the training each year that will have the most benefit to
MEDCOM.
4) Supervisor recognizes superior employees by taking time to craft justification
for honorary, on the spot or civilian of the QTR nominations for top
employees.

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 SMART Objective Examples

(Required by AR 690-400 Total Army Performance Evaluation System and

Policy 17-023 Individual Development Plans and Workforce Development and
MEDCOM Training Guidance – Fiscal Year 2018)

2. (F1) Reconcile Contract Line Item Number (CLIN) breakdown pricing/disbursements

at request of the Activity to assist in identifying excess obligations or accounting errors
in a timely manner to ensure good stewardship of Army scarce resources

How Measured:

Outstanding: Ensure that 98% of APPROVED Service Contract Approvals (SCAs)

Contract Line Number (CLIN) adheres to the contractual structure that is conducive to
the execution of the document. (i. Labor; Non-Labor; Travel; etc.)

Fully Successful: Ensure that 90% of APPROVED Service Contract Approvals (SCAs)
Contract Line Number (CLIN) adheres to the contractual structure that is conducive to
the execution of the document. (i. Labor; Non-Labor; Travel; etc.)

(Required by DodFMR, Volume 10 - Contract Payment Policy and Procedures.)

3. (F1) Review and process MEDCOM One Staff conference request packages for
accuracy and policy compliance and prepare conference approval memorandums for
senior leadership review/approval. One Staff conference request packages add up to
approximately $230,000 a month.

How Measured:

Outstanding: Processed 90% of packages within three business days.

Fully successful: Process 85% of packages within five business days.

(Required by AD 2016-14 Army Conference Policy)

4. (F1) Prepare, review, and analyze monthly conference report on conference

expenditures in order to alert senior leadership on potential issues in achieving FY17
Army CoS 20% mandated reduction.

How Measured:

Outstanding: 11 out of 12 monthly packages were reviewed for compliance IAW

published timeline and quality standards.

Fully successful: 9 out of 12 monthly packages were reviewed for compliance IAW
published timeline and quality standards.

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 SMART Objective Examples

(Required by Director of the Army Staff Memorandum 20 Apr 2016)

5. (OC4) Provides professional and timely customer service. Find ways to improve
customer support in all areas of the Business Office by using the Interactive Customer
Evaluation (ICE) system to measure customer service support. Command subject
experts on DoD, DA, and MEDCOM Conference Policy. Answer questions from the
customers and provide guidance. Assist in the development of MEDCOM Conference
Policy.
How Measured:

BO Chief will gather input from all primary staff or their deputies semiannually and each
member of the business office will have an ICE web link so that any customer can
provide immediate feedback.

Outstanding: Customer feedback is received weekly from ICE Feedback reports.

Anything above 90% is an Outstanding.
Fully successful: Customer feedback is received weekly from ICE Feedback reports.
Fully successful is 85% positive feedback.

Modified signature block to include ICE web link will be on all employee signature
blocks NLT 1 March 2017. (Note: negative feedback on ICE will be analyzed by BO
Chief to determine validity of complaint)

COR SMART Objective Below

1) (OC1/F1) F1 (Optimize Financial Resources): Maintains all required COR

training for appointment to a contract; Utilize the Quality Assurance Surveillance
Plan(QASP) to perform contract surveillance and submits monthly reports; Timely
and accurate Submission of all contracts to the MEDCOM Service Contract
Approval Review board (SCARB); Ensures all contracting submission deadlines
are met; Accurate monitoring/forecasting and monthly reporting of contract burn
rate; Review and approve/reject invoices in WAWF and iRAPT.

Outstanding:

a. Submits all training certificates in CORT, SCARB automation tool and to G8 F&A
with no expired training while assigned an active contract;

b. Submits all reports to CORT tool with no late reports over 12 month period with a
95% accuracy rate;

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 SMART Objective Examples

c. All Contracts submitted to and accepted by the SCARB QA/QC by required

MEDCOM SCARB document submission schedule due date. In order for a
contract to be accepted by SCARB QA/QC it must not contain errors.

d. Monthly spend plan reports are submitted to appropriate RM the 5 th day of each
month which compares forecasted to actual/accrued expenses and explanations
of deviations greater than 5% for every month in the Period of Performance;

e. Inspect and Accept applicable iRAPT invoices within 7 days of submission to

ensure compliance with Prompt Payment Act.

Fully Successful:

a. Submit all training certificates in CORT, SCARB automation tool and to G8 F&A
with no more than one expired training item over a 12-month period (rectified w/in
30 days of expiration) while assigned an active contract. Training items cannot be
expired more than 30 days ;

b. Submit all required reports in CORT tool with no more than 10% of the required
reports being late. Late reports will be corrected within 30 days. Reports will have
at least a 90% accuracy rate.

c. All contracts submitted and accepted by SCARB QA/QC NLT 4 business days
after the required MEDCOM SCARB document submission scheduled due date;
In order for a SCARB packet to be accepted it must be error free;

d. Spend plan reports are submitted to appropriate RM after the 5 th day of each
month which compares forecasted to actual/accrued expenses and explanations
of deviations greater than 10% for 85% of the months in the Period of
Performance.

e. Inspect and Accept 90% of applicable iRAPT invoices within 7 days of

submission to ensure compliance with Prompt Payment Act. All late invoices are
completed within 12 days.

Unacceptable:

a. Fails to submit all training certificates within the 12-month period. Any COR
related training requirement expired more than 30 days while assigned an active
contract;

b. Fails to submits a report to CORT tool within 30 days of due date;

c. Any contract not accepted by SCARB QA/QC greater than 4 days past due date
published for SCARB document submission schedule.;

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 SMART Objective Examples

d. Spend Plan reports are submitted after the 5 th day of each month which
compares forecasted to actual/accrued expenses and explanations of deviations
greater than 10% for less than 85% of the months in the Period of Performance.

e. Failure to Inspect and Accept applicable iRAPT invoice within 12 days of receipt
to ensure compliance with Prompt Payment Act; Any Unauthorized Commitment
attributable to a failure of the COR to comply with contract administration
requirements.

Duties required by Federal Acquisition Regulations (FAR), DFARS and

AFARS;