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Letter of Completion

Table of Content
Chapter I

Introduction

1. History of the Organization


PT Jasa Marga (Persero) Tbk. was established 1981. For the business prospects, this
company in 2016 conducted a review on the working system called Jasa Marga
Integrated Management System (JM WAY). JM WAY was established based on the
identification and integration of several processes. The integration of the processes
includes the interaction amongst the processes include the interaction the processes
described in Work System flowchart. Jasa Marga Working System is a comprehensive
overview of the processes within the organization that shows how the organization
work is done. The work system includes workers, suppliers and key partners,
contractors, and other supply chain components needed to produce and deliver the
products, services and business and supporting activities.

The classification of these processes is grouped into 4 categories: Core Process,


Supporting Process, Planning Process, and Review & Improvement Process.
1. Core Process
This process carried out based on request or demand for customer and
stakeholders which is in the form of product and services, so that the
requirement can be fulfilled the product when the offer to create customer
satisfaction.

2. Supporting Processes
This process based on the needs the from the core process or the planning
process whose results directly or indirectly support the core process. Supporting
process is also an important process in Jasa Marga because without these
processes, implementation of the core process cannot be executed. This process
include process in Human Resource Management, Financial Management,
Information Technology Management, Corporate Administration Management,
Logistics Management, and Business Management.

3. Planning Processes
This process implemented based on Jasa Marga business plans and objectives.
The purpose this process to anticipate changes in the business environment
which is internal and external, so that the consistency of product quality and
organizational performance can be maintained.

4. Review and Improvement Processes


This process carried out by looking at the results of the various elements in Work
System that require improvement. They are related to the efforts to increase
efficiency and effectiveness of Jasa Marga on basis.
This company manages the following businesses and supporting activities:
 To perform toll road engineering planning, construction, operation and
maintenance.
 To manage the land within toll road areas (Rumijatol) and the land adjacent
to Rumijatol for rest and services areas, including facilities and other
businesses.

2. Vision, Mission, and Objective


3. Organization Chart
4. Core Organization Activities
5. Product and Services
6. Review on the Organization Growth and Trend
CHAPTER III

Internship Activities

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