Knowledge Area: Quality Management

Highlighted numeric after every question is the question ID linked with the answer database.

1. 746 A manager notices that a project manager is holding a meeting with some of the team and
some stakeholders to discuss the quality of the project. The project schedule has been
compressed, and the CPI is 1.1. They have worked hard on the project, the team has been
rewarded according to the reward system, the project manager put in place and there is a
strong sense of team, the manager suggests that the project manager does not have enough
time to hold meeting about the quality when the schedule is so compressed. Which of the
following BEST describes why the manager is wrong?
a) Improved quality leads to increased productivity, increased cost effectiveness and
decreased cost risk.
b) Improved quality leads to increased productivity, decreased cost effectiveness and
increased cost risk.
c) Improved quality leads to increased productivity, increased cost effectiveness and increased
cost risk.
d) Improved quality leads to increased productivity, decreased cost effectiveness and
decreased cost risk.

2. 500 Management wants to look at how the project is doing, as compared to past projects. To
make a valid judgment , management should compare this project to?
a) Benchmarks
b) Flowcharts
c) Bar charts
d) Trend charts

3. 705 What % of the total distribution is 3 sigma from the mean equal to?
a) 68.26%
b) 99.99%
c) 95.46%
d) 99.73%

4. 733 Which of the following is TRUE of inspections?

a) They may not be conducted by the project team.
b) They test future desires of prospective customers
c) They can only be conducted on the final product.
 d) They prevent defective deliverables from reaching the customer.

5. 1349 All of the following results from Quality Audits EXCEPT?

a) Determination of whether project activities comply with organizational policies.
b) Improved processes to increase productivity.
c) Creation of quality metrics
d) Confirmation of implementation of approved change requests

6. 776 A project manager has access to tremendous amount of historical information on a project
and charts it over time. Which of the following is the Project Manager MOST likely to use?
a) Benchmarking
b) Trend Analysis
c) Variance Analysis
d) Decision Trees

7. 1389 The financial systems project has a relatively high profile in the organization and has
received great support from the sponsor. There are over 230 activities on the project, and a few
have remained relatively large due to the nature of the work to be accomplished. One of these
large activities has an Estimate to Complete (ETC) that is longer than planned. If the project
manager wants to look at non value added activities that might cause delay, the manager
should?
a) Measure using quality metrics
b) Complete process analysis
c) Perform a quality audit
d) Use a pareto chart

8. 731 If the data point falls outside the upper control limit of the control chart the process is said
to be?
a) Assigned a cause
b) Out of control
c) In control
d) Gold Plated

9. 732 All of the following are Tools of Perform Quality Control EXCEPT?
a) Cost of quality
 b) Inspection
c) Control charts
d) Flowcharting

10. 1299 Quality on your project must be as high as possible, yet this type of project is new for your
company. Which of the following is the BEST thing to do?
a) Audit work as it is being completed to look for any needed improvements
b) Improve your work authorization system
c) Use cause and effect diagrams when there is a defect.
d) Make sure your staffing management plan is up to date.

11. 1082 If the probability of one event occurring does not impact the probability of another event
occurring, the events are?
a) False Events
b) Mutually exclusive
c) Statistically independent
d) Just in time.

12. 689 Who is ultimately responsible for quality management on the project?
a) The project engineer
b) The project manager
c) The quality manager
d) The team member

13. 738 The testing results for a new computer modulation project indicate a problem with on the
board computer’s censors. The project manager calls a meeting with the team to analyze the
problem. The project manager is involved in?
a) Quality management
b) Perform quality assurance
c) Plan quality
d) Perform quality control.

14. 773 _____ refers to non random data points that are grouped together on one side of the mean
of the control, chart?
a) Specification Limit
 b) Lower control limit
c) Rule of seven
d) 6 sigma

15. 751 The upper and lower control limit in the control chart indicate the?
a) Boundaries the customer will accept
b) Acceptable specification limits
c) Acceptable range of variation on the process
d) Statistical control limits for judging the success or failure of the project.

16. 159 A project manager discovers a defect in a deliverable due to the customer under contract
today. The project manager knows the customer does not have a technical understanding to
notice the defect. The deliverable meets the contract requirements, but it does not meet the
project manager’s quality standard. What should the Project Manager do in this situation?
a) Issue the deliverable, and get formal acceptance from the customer
b) Note the problem in the lessons learned so future projects do not encounter the same
problem
c) Discuss the issue with the customer
d) Inform the customer that the deliverable will be late.

17. 765 Warranty and inventory costs are going up, causing the project manager to worry about the
costs of non conformance. What is the BEST advice you can give the project manager?
a) Increase scrap
b) Increase rework
c) Perform a quality audit
d) Look for benchmarks

18. 1272 Which of the following is CORRECT about quality improvements?

a) They are a tool of Perform Quality Assurance and an output of verify scope.
b) They require the preparation of change requests or the recommendations of corrective
actions
c) They occur only through experience of the project manager, team and sponsor
d) They are a product of cooperation between the customer and the project manager.
19. 714 Your company is concerned about improving its project’s performance. Internal measures
have been created and have helped to identify areas needing improvement. Additional
measures of performance are still needed. Which of the following would be the BEST thing to
do?
a) Calculate the benefit to cost of purchasing a new piece of equipment.
b) Determine the project scope and measures to ensure the scope is met
c) Perform a root cause analysis on the quality problems that have occurred on the project.
d) Read a project management magazine each month, and look at the results of other
companies projects to help determine quality measures for future projects.

20. 718 During the completion of the project work, the project manager wants to ensure that the
quality of the end product is acceptable. The BEST way to do this is by?
a) Checking quality against the standards set in the quality management plan
b) Identifying the quality standards you want the end product to meet.
c) Performing cost benefit analysis
d) Determining the root cause of the problem using a fishbone diagram.

21. 670 A project manager and his team is using Ishikawa diagram, trying to determine how various
factors might have contributed to project problems. The project manager is involved in which
part of the quality management process?
a) Plan quality
b) Utilize quality tools
c) Perform quality assurance
d) Perform quality control.

22. 699 You are asked to select tools and techniques to implement a quality assurance program to
supplement existing quality control activities. Which of the following would NOT be appropriate
for this purpose?
a) Quality audits’
b) Statistical sampling
c) Pareto charts
d) Focus groups

23. 709 A project manager is working with quality professionals in the Perform Quality Assurance
process of the project. Which of the following activities is being performed?
a) Perform quality control
 b) Determining if the right processes are being used.
c) Determining what processes should be used
d) Evaluating quality against the processes

24. 898 As a project manager, you are preparing your methods for the quality management, you are
looking for a method that can demonstrate the relationship between events and their resulting
effects . you want to use the methods to depict the events that cause a negative effect on
quality. Which of the following is the BEST choice for accomplishing your objective?
a) Histogram
b) Pareto Chart
c) Ishikawa diagram
d) Control chart

25. 693 Team members are investigating quality standards that other companies are using, in order
to determine what quality standards to use on the project. What part of quality management is
the team involved in?
a) Quality execution
b) Perform quality control
c) Perform quality assurance
d) Plan quality

26. 771 Seven non random data points that are still within the upper and lower control limit of the
control chart are?
a) Specification limits
b) Out of control
c) In control
d) Gold plated

27. 696 During project executing, a project team member informs the project manager that based
on her observations the project cannot meet the quality standards set for it. What would be the
LEAST effective thing for the project manager to do?
a) Review the quality plan
b) Continue the Perform Quality Assurance process
c) Review the project scope statement
d) Hold a meeting on the issue.
28. 710 All of the following are examples of Cost of Conformance EXCEPT?
a) Rework
b) Quality Training
c) Scrap
d) Warranty costs

29. 698 The Verify Scope Process is different than the Perform Quality Control process in that?
a) Perform quality control focuses on the quality of the project, while verify scope focuses on
customer acceptance.
b) Verify scope is performed throughout the project and Perform Quality control is done
throughout the project
c) Perform quality control is considered part of plan quality while verify scope is not.
d) Scope verification is provided to the project management team while quality control is
provided to the project.

30. 758 A project manager needs to assess the quality on the project. To do so, he wants to
measure the height of each table produced. However, that would be too expensive. In this case,
it would be BEST to use?
a) Benchmarking
b) A sample
c) Control chart
d) A pareto chart

31. 763 An increase in quality can result in an increase in productivity, icreased cost effectiveness,
and?
a) Decreased cost risk
b) Decreased Morale
c) Lower customer satisfaction
d) Increased risk

32. 690 To what does the following sentence refer? “ the point where the benefits or the revenue to
be received from improving quality equals the incremental cost to achieve that quality”.
a) Quality Control Analysis
b) Marginal analysis
c) Standard quality analysis
d) Conformance analysis
33. 675 All of the following are inputs to the Plan Quality process Except?
a) Enterprise environmental factors
b) The project scope statement
c) The schedule baseline
d) Project work results

34. 756 Which of the following is based on 80/20 principle?

a) The 50/50 rule.
b) A fishbone diagram
c) A control chart
d) A pareto chart

35. 706 The project you are working on has an increase in cost effectiveness, increased productivity
and an increased morale. What might be the reason for these changes?
a) Project objectives are in line with those of performing organization
b) Increased Quality
c) Management’s focus on cost containment
d) Rewards presented for individual efforts

36. 701 Management wants to be sure that the project is following defined quality standards.
Which of the following should they look at?
a) Risk Management Plan
b) WBS
c) Statement of work
d) Quality audit

37. 695 A project manager is leading an effort to analyze waste and non value added activity on the
project. One team member reports that two processes in use require work he believes is
unnecessary. Another team member reports that a process is not well understood. The project
manager must be leading which of the following?
a) A process rather than a project.
b) The Plan Quality process
c) Management by objectives
d) The perform quality assurance process.
38. 682 A project team is in the design stage of a new mountain bicycle prototype. The team is in
the process of identifying which type of frame and material will provide high performance at
lower cost. Which of the following is the MOST likely technique used to determine these
variables?
a) Benefit cost analysis
b) Ishikawa diagram
c) Design of experiments
d) System flowcharts

39. 702 The testing results for new computer modulation project have arrived from the seller. The
results indicate the project is not meeting the overall quality requirements. If the project
manager meets with the team members to analyze the situation, the project manager is
involved in which process?
a) Quality management
b) Perform quality assurance
c) Plan quality
d) Perform quality control.

40. 753 Generally, where should control limits be located on the control chart?
a) Near the assignable cause
b) Above the statistical independence point
c) Within the specification limits
d) Above the normal curve

41. 740 A project is in progress, and the project manager is working with the quality assurance
department to improve stakeholder’s confidence that the project will satisfy the quality
standards. Which of the following is an output of this process?
a) Quality problems
b) Quality metrics
c) Recommended corrective actions
d) Quality audits

42. 742 The purpose of fishbone diagram is to?

a) Explore past outcomes and apply them to the current project.
b) Stimulate thinking, organize thoughts and generate discussion.
 c) Determine the organization of the project.
d) Show functional responsibilities and how they are related to one another and to the
objectives of the project.

43. 729 A project team has invited many of the project stakeholders to help them inspect quality on
the project. Which of the following would NOT be an output of this activity?
a) Quality management plan
b) Quality control measurements
c) Recommended preventive actions
d) Validated deliverables

44. 1384 A project has faced major difficulties in the quality of its deliverables. Management now
states that quality is the most important project constraint. If another problem with quality will
occur, what would be the BEST thing for the project manager to do?
a) Fix the problem as soon as possible
b) Allow the schedule to slip by cutting cost
c) Allow cost to increase by fixing the root cause of the problem
d) Allow risk to increase by cutting cost

45. 711 Testing the entire population would :-

a) Take too long
b) Provide more information than wanted
c) Be mutually exclusive
d) Show many defects

46. 688 Which of the following best describes why quality is planned in and not inspected in?
a) It reduces quality and is less expensive
b) It improves quality and is more expensive
c) It reduces quality and is more expensive
d) It improves quality and is less expensive

47. 723 A project manager takes over an existing project, only to find there are no quality standards.
What part of the quality management process should the project manager be in?
a) Plan Quality
b) Perform Quality Assurance
 c) Quality Analysis
d) Perform Quality Control

48. 720 A project is facing a major change to the project deliverables. If the project manager is
involved in determining which quality standards are relevant to the change, the project manager
must be involved in?
a) Quality Management
b) Perform Quality Assurance
c) Plan Quality
d) Perform quality control

49. 704 You are managing a project in Just In time environment. This will require more attention,
because the amount of inventory in such an environment is generally?
a) 45%
b) 10%
c) 12%
d) 0%

50. 703 The new software installation project is in progress. The project manager is working with
the quality assurance department to improve everyone’s confidence that the project will satisfy
the quality standards. Which of the following MSUT they have before they start this process?
a) Quality problems
b) Quality improvement
c) Quality control measurements
d) Rework

51. 722 During project executing, a project team member informs the project manager that based
on her observations, the project cannot meet the quality standards set for it. The project
manager meets with all the parties concerned to analyze the situation. Which part of the quality
management process is the project manager involved in?
a) Perform quality assurance
b) Quality analysis
c) Perform quality control
d) Plan quality
52. 661 Who of the following has primary responsibility for establishing design and test
specifications?
a) Senior Management
b) Procurement
c) Engineering
d) Quality control

53. 678 All of the following are outputs of Plan Quality Process Except?
a) Quality Management Plan
b) Validated deliverables
c) Checklists
d) Metrics

54. 708 You are a project manager for a major information system project. Someone from the
quality department comes to see you about beginning a quality audit for your project. The team,
already under pressure to complete the project as soon as possible, objects to the audit. You
should explain to the team that the purpose of quality audit is?
a) Part of an ISO 9000 investigation
b) To check if the customer is following the quality process
c) To identify inefficient and ineffective policies
d) To check the accuracy of the costs submitted by the team.

55. 734 Another project has had a major defect. A project manager has gotten his project team and
the process engineers involved in analyzing how this might affect their project. Which of the
following would BEST describe what the group is involved in?
a) Quality Analysis
b) Plan quality
c) Perform quality assurance
d) Perform quality control.

56. 716 The project tea has created a plan for how they will implement the quality policy. It address
organizational structures, responsibilities, procedures and other information about plans for
quality. If this changes during the project, WHICH of the following plans would also change?
a) Quality Assurance
b) Quality Management
c) Project Management
 d) Quality Control

57. 724 By policy, the project management office regularly evaluates project performance. This is
done in order to ensure that standards are being followed. This is an example of?
a) Plan Quality
b) Perform Quality Assurance
c) Perform Quality Control
d) Quality Management

58. 712 If a Project Manager focuses on ensuring that the project satisfies the needs for which it
was undertaken, the project manager is involved in?
a) Cost Management
b) Time Management
c) Quality Management
d) Scope Management

59. 730 The acceptable range of the variation of a process is the ____ on a control chart
a) Mean
b) Specification limit
c) Rule of seven
d) Upper and lower control limit.

60. 725 A project is considered out of control and previous project manager has quit. You are
assigned as the new project manager and have been asked to verify the quality level of the
project and to recommend corrective action. What do you do first?
a) Review the project management plan
b) Meet with the team
c) Draw a control chart
d) Create a risk mitigation plan

61. 683. All of the following are inputs to the quality process EXCEPT?
a) OPA
b) Checklists
c) Quality policy
d) The project scope statement
62. 677 All of the following are parts of the PLAN QUALITY process EXCEPT?
a) Benchmarking
b) Cost benefit analysis
c) Inspection
d) Design of experiments

63. 744 Pareto chart helps the project manager ?

a) Focus on the most critical issues to improve quality
b) Focus on stimulated thinking
c) Explore a desired future outcome
d) Determine if the process is out of control

64. 761 A project manager has to resolve two problems. Both problems can occur in a single trial. In
this situation, what is the BEST action the project manager can take?
a) Develop a solution for each problem
b) Develop a solution that solves problem
c) Use a statistically independent trial
d) No solution needed, the two problems cancel each other out.

65. 736 The results of another project have just been posted. Substantial rework will be required in
order to meet the project requirements. Because the cost is so high, effective immediately, the
project management office will be requiring all projects to do statistical sampling. What is the
project management office concentrating its efforts on improving?
a) Quality Management
b) Quality Assurance
c) Quality Planning
d) Quality Control

66. 715 Standard deviation is a measure of how?

a) Far the estimate is from the highest estimate
b) Far the measurement from the mean
c) Correct the sample is
d) Much time remains on the project
67. 707 During a team meeting, the team adds a specific area of extra work to the project because
they were determined it would benefit the customer. What is wrong in this situation?
a) The team is gold plating
b) These efforts shouldn’t be done in meetings
c) Nothing. This is how to meet or exceed customer expectations
d) Nothing. The project manager is still in control of the situation

68. 737 Identifying ways to eliminate the causes of unsatisfactory performance would MOST likely
lead to?
a) Quality Audits
b) Work Performance Information
c) Recommended corrective action
d) Updates to the performance measurement baseline

69. 726 The project has had a major defect, and the project manager has involved the project team
and the process engineers in analyzing the situation. One of the group says that the real fault is
the age of the equipment. Another says it is the lack of the material of the correct quality. To
address the root of the problem, the project manager decides to use an ishikawa diagram, which
of the following BEST describes the part of the quality management process in which group is
involved in this situation?
a) Quality Analysis
b) Perform Quality Assurance
c) Perform quality control
d) Plan quality

70. 741 From the project’s perspective, quality attributes:-

a) Determine how effectively the performing organization supports the project
b) Provides the basis for judging the project’s success or failure
c) Are specific characteristics for which a product is designed and tested
d) Are objective criteria that must be met.

71. 660 In planning your project, which would generally have the highest priority, quality, cost or
schedule?
a) Cost is most important, quality next, and then schedule
b) Quality is more important than cost or schedule.
c) Schedule is most important, quality next, and then cost
 d) It should be decided for each project.

72. 692 Which of the following is an example of tool used in Plan Quality?
a) Fishbone diagram
b) Quality Audit
c) Cause and effect diagram
d) Benchmarking

73. 76 A control chart shows that the last eight pipes produced were all less than the average
weight. You need to inform management that there is problem because the situation violates
the :-
a) Rule of seven
b) Rule of eight
c) 50/50 rule
d) 6 sigma rule

74. 1235 A project manager has been overwhelmed with problems on his project. He would like to
identify the root cause of this problem in order to determine where to focus his attention.
Which of the following tools will be BEST for the project manger to use?
a) Pareto chart
b) Conflict resolution techniques
c) Fishbone diagram
d) Trend analysis

75. 749 Quality is achieved when

a) the requirements have been met.
b) Customer expectations have been exceeded
c) The customer indicates acceptance of the product or the service
d) The customer stops asking for additional features

76. 748 A team member notifies the project manager that a quality requirement for the project
cannot be met. What is the LEAST effective thing for the project manager to do?
a) Notify management
b) Hold a team meeting
c) Look for alternative ways to meet quality level
 d) Ask management to come up with options

77. 679 Which of the following methods is used to provide a standard to measure performance?
a) Benchmarking
b) Sampling
c) Estimating
d) Leveling

78. 672 During the execution of the project, a new ISO version of standard 9000 is issued and the
project team is meeting with the quality department to determine how the standard will apply
to the project. This is part of which quality process?
a) Plan quality
b) Perform quality control
c) Quality Analysis
d) Perform quality assurance

79. 680 Which statement is true of quality planning?

a) Quality planning should be performed regularly throughout the project
b) Quality planning is done to compile a risk response plan
c) Quality planning is done only during development of the project management plan
d) Quality Planning is not considered during project executing

80. 747 A control chart shows 7 data points in a row on one side of the mean. What should be
done?
a) Perform a design of experiments
b) Adjust the chart to reflect the new mean
c) Find an assignable cause
d) Nothing. It is the rule of seven that cannot be ignored.

81. 1238 When a product or service completely meets a customer’s requirements:-

a) Quality is achieved
b) The cost of quality is high
c) The cost of quality is low
d) The customer pays the minimum price
82. 684 A project manager is identifying the quality standards relevant to the project and
determining how to meet them. This activity is a part of which quality process?
a) Quality Management
b) Perform Quality Assurance
c) Plan Quality
d) Plan Quality Control

83. 1466 Which of the following BEST describes a control chart?

a) A bar chart showing project activities and their schedule
b) A chart showing the upper and lower control limits
c) A chart showing potential causes of issues
d) A chart showing loops between activities

84. 686 A quality management plan is create during which of the following?
a) Project Executing
b) Plan Quality
c) Perform quality assurance
d) Perform quality control

85. 764 A project manager is worried about the costs on the project. There is a lot of rework, and
the scrap and inventory costs are rising. If you were a mentor to this project manager, what is
the BEST advice you could offer?
a) Such effects are the nature of the projects and not to worry
b) Improve quality training and throw a milestone party
c) Look at sunk costs
d) Look at marginal costs

86. 681 A project manager and the team from the firm that designs railroad equipment are tasked
to design a machine to load stone onto railroad cars. The design allows for 2 % spillage,
amounting to over 2 tons of spilled rock per day. In which of the following does the project
manager document quality control, quality assurance and quality improvements for this project
?
a) Quality Management Plan
b) Quality Policy
c) Control charts
 d) Project Management Plan

87. 717 A new software development project is in progress and the project manager is working with
the quality assurance department. They want to improve everyone’s confidence that the project
will satisfy quality standards. Which of the following MUST they have before they start this
process?
a) Completed checklists
b) A quality control plan
c) Result of quality control measurements
d) Rework

88. 719 A project manager has just taken over the project from another project manager during the
executing process group. The previous project manager created a project budget, determined
communications requirements, and went on to complete work packages. What should the
project manager do NEXT?
a) Coordinate completion of work packages
b) Identify quality standards
c) Begin the identify risk process
d) Execute the project management plan

89. 760 A project manager is having problems with how two of the parts fit together on the new
computer and the software upload to the system. To plan a strategy for resolving these
problems, it is BEST to determine if the problems are?
a) Non conforming
b) Statistically independent
c) Impacting quality
d) Normally distributed.

90. 757 Which of the following represents information presented in its order of priority and helps
focus on MOST difficult issues?
a) A flowchart
b) A fishbone diagram
c) A control chart
d) A pareto chart
91. 778 At the end of the project, a project manager determines that the project ahs added 4 areas
of functionality and three areas of performance. The customer has expressed satisfaction with
the project. What does it mean in terms of success with the project?
a) The project was an unqualified success
b) The project was unsuccessful because it was gold plated
c) The project was unsuccessful because the customer being happy means they would have
paid more for the work
d) The project was successful because the team had a chance to learn new areas of
functionality and the customer was satisfied.

92. 727 The code development phase of a s/w project is nearly complete when the first code review
is conducted. During the review, it is discovered that the application is missing functionality
required to complete a key business process. However, the product scope never specified its
functionality. What should the project manager do?
a) Reject the functionality as out of project’s scope
b) Agree to include the functionality in the current phase
c) Agree to include the functionality in the next release
d) Assess the impact on the project of including the functionality and inform the sponsor

93. 762 Measuring the heights of one of the tables manufactured by your company to determine if
it meets your quality standards is an example of?
a) A sample
b) Population
c) Statistical independence
d) A mutual exclusivity

94. 768 The line in the middle of the control chart is called the?
a) Mean
b) Specification limit
c) Rule of 7
d) Upper and lower control limit

95. 721 You are the program level manager with several project activities underway. In the
executing process group, you begin to become concerned about the accuracy of progress
reports from the projects. What would BEST support your opinion that there is problem?
a) Quality audits
 b) Risk quantification reports
c) Regression analysis
d) Monte Carlo analysis

96. 713 Which statement BEST explains the phrase “quality is planned in, not inspected in”
a) It is more expensive to determine quality by inspection than by planning
b) Quality activities occur during the planning process group of the project
c) Quality is part of planning, not inspection
d) Planning for quality is after the fact

97. 691 Which of the following would generally lead to the LEAST amount of quality improvement?
a) TQM
b) Quality Planning
c) Implementing an ISO 9000 Standard
d) Increasing inspection

98. 694 All of the following are used in quality management EXCEPT?
a) Marginal analysis
b) Selected sellers
c) Standard deviation
d) The Delphi technique

99. 755 A cause an effect diagram and an ishikawa diagram are both?
a) Flowcharts
b) Fishbone diagrams
c) Control charts
d) Pareto charts

100. 739 All of the following are parts of Perform Quality Control Process EXCEPT?
a) Pareto charts
b) Control charts
c) Inspection
d) Quality audits
101. 1404 The widget production project is well underway. The requirements are clear that
each widget must weigh b/w 0.320 and 0.325 ounce. The first day of test production resulted in
1247 widgets. Of the widgets inspected, 47% fell within the acceptable weight range. This is an
example of?
a) Control limits
b) Quality assurance
c) Control charting
d) Corrective action

102. 767 Checklists, fishbone diagrams and Pareto charts are all example of?
a) Tools used to define scope
b) Tools used in quality management
c) Tools used in team performance assessments
d) Parts of project management plan

103. 769 The customer’s expectation for quality are shown on the control chart as the?
a) Mean
b) Specification limits
c) Rule of 7
d) Upper and lower control limits

104. 685 Quality is?

a) Meeting and exceeding the customer expectations
b) Adding extras to make the customer happy
c) The degree to which the project meets the requirements
d) Conformance to management’s requirements

105. 774 A data point on a control chart that requires investigation is called?
a) A special cause
b) Gold plated
c) Rule of 7
d) Specification limit

106. 153 While testing the strength of the concrete poured on your project, you discover that
over 35% of the concrete does not meet your quality standards. You feel certain the concrete
 will function as it is. And you don’t think the concrete needs to meet the quality level specified.
What should you do?
a) Change the quality standards to meet the level achieved
b) State in your reports that the concrete simply meet our quality needs.
c) Ensure that the remaining concrete meets the quality standards
d) Report the lesser quality level and try to find a solution

107. 772 If a process has a lack of consistency and predictability, it is said to be?
a) Out of control
b) In control
c) Assigned a cause
d) Quality assured

108. 676 All of the following are tools of Plan Quality Except?
a) Cost benefit analysis
b) Scatter diagram
c) Benchmarking
d) Cost of quality

109. 697 You are in the middle of major new facility construction project. The structural steel
is in place and the heating conduits are going into a place where a senior manager informs you
that he is worried that the project will not meet the quality standards. What should you do in
this situation?
a) Assure senior management that during the Plan Quality Process it was determined that the
project would meet quality standards
b) Analogously estimate future results
c) Form a quality assurance team
d) Check the results from the last quality management plan

110. 1350 During project executing, a project team member informs the project manager
that the work package has not met the quality metric, and that she believes it is not possible to
meet it. The project manager meets with all parties concerned to analyze the situation. Which
part of the quality management process is the project manager involved in?
a) Perform quality assurance
b) Project control
c) Perform quality control
 d) Plan quality

111. 750 In quality terms, one of the meanings of “out of control “ is?
a) Someone on the team is upset
b) A data point on the control charts falls inside the upper or lower control limit.
c) Several data points fall on the same side of the mean within the upper and lower control
limits
d) A data point is within 1 sigma

112. 745 The principle use of a pareto chart is to?

a) Focus attention on the most critical issues
b) Quantify risks
c) Help predict future problems
d) Improve risk management

113. 1351 The project manager notices that the project activities being completed by one
department are all taking slightly longer than planned. To date , none of the activities or the
work packages have been on the critical path, nor they have affected the critical chain planning
that has occurred. The project manager is bothered by the problem, since four of the next 5
critical activities are being completed by this department. After making 3 calls the project
manager is finally able to converse with the department manager to determine what is going on.
The conversation is slow, because both speak different native languages, and they are trying to
converse in French, a shared language, to make communication easier , the project manager
frequently asks the departmental manager to repeat back what has been said. The department
manager communicates that his staff is following a company policy that requires 2 levels of
testing, during the conversation, the department manager also makes a comment that leads the
project manager to believe that the policy may include excessive work, this is the 4th time the
project manager has heard such a comment. What is the BEST thing to do?
a) Create a better communications management plan that requires only one language to be
the universal language on the project and have translators readily available on the
moment’s notice.
b) Contact someone else in the department who speaks the project manager’s native language
better to confirm the department’s manager opinion.
c) Find out if the upcoming activities should be re-estimated
d) Work on increasing the effectiveness of the performing organization by recommending
continuous improvement of the policy in question.
114. 759 If two events cannot both occur in a single trial , they are?
a) False events
b) Mutually exclusive
c) Statistically independent
d) Just in time

115. 728 A project manager need to determine if the manufacturing process planed for the
new micro satellites will meet quality standards. Each satellite takes about 3 days to
manufacture and costs US$125,000.the satellite is so small that inspection would destroy them,
under these circumstances what should the project manager do?
a) Outsource the inspection to another company with more expertise
b) Evaluate the attributes of the population
c) Inspect a sample of satellites
d) Decrease the costs of quality

116. 1390 Five of the 7 phases on the project contain work that is substantially similar, what
MUST the project manager do?
a) See what can be done to make sure the work is carefully reworded to remove the
similaiarity
b) Make sure the same resource completes the similar work packages
c) Plan in continuous improvement activities
d) Make sure the first and last of these work packages is scheduled close in time to each other

117. 775 A control chart indicates the last 12 weighs produced were outside the upper
control limit, what should the project manager do?
a) Stop production
b) Work to better meet ISO 9000 standards
c) Look for the non random causes for the variations
d) Plan to rework the 12 weighs

118. 687 Design of experiments:-

a) Identifies which variable have the most influence on the quality outcome
b) Identifies which variable have the least influence on the quality outcome
c) Determine what the quality outcome is
d) Determine the methods to be used for research and development
119. 743 A control chart helps the project manager?
a) Focus on the most critical issue to improve quality
b) Focus on stimulating thinking
c) Explore a desired future outcome
d) Determine if the process is functioning within set limits

120. 1240 All of the following are examples of Perform Quality Control EXCEPT?
a) Inspection
b) Cost of quality
c) Pareto chart
d) Fishbone diagram

121. 766 Which of the following CANNOT be used as a test in the Perform Quality Control
Process?
a) Pareto chart
b) Sampling
c) WBS
d) Life cycle costing