Beruflich Dokumente
Kultur Dokumente
TA 102/202 eMTA
Technical Support Guide
December 2004
Contacting Terayon Communication Systems
You can contact Terayon Communication Systems as follows:
• Telephone: (888) 783-7296 (888-7-Terayon) or 408-235-5823, 24 hours a day, 7 days a week
• Postal mail:
Terayon Communication Systems
4988 Great America Parkway
Santa Clara, CA 95054, U.S.A.
European Support
• Telephone: 32.1.638.4772
• email: eurospport@terayon.com (for technical support)
Asia/Pacific Support
• Telephone: 852.2111.5980
• email: apsupport@terayon.com (for technical support)
Chapter 1 Overview
What is an Embedded MTA? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MTA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
The TA 102/202 eMTA at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Hardware Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
TA 102/202 eMTA Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
RF Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
High Speed Data Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
POTS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Speech Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
MIB Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Standards Compliancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
DOCSIS 2.0/Euro-DOCSIS 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
PacketCable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Chapter 2 Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Terayon TA-102 or TA-202 MTA Modem Package Contents . . . . . . . . 2-2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
MTA Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
What the Customer Will Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Modem Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
CATV Coax Cable to TA-102/202 eMTA . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Connecting the Power Adapter to the TA-102/202 eMTA . . . . . . . . . . . . . . 2-7
Connecting the TA-102/202 eMTA to a PC . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Connecting the 10/100 Base-T Ethernet Cable. . . . . . . . . . . . . . . . . . . 2-9
Connecting the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Connecting A Telephone to the TA-102/202 eMTA . . . . . . . . . . . . . . . . . . 2-13
Chapter 3 Troubleshooting
Troubleshooting Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Typical End User Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Possible Solution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
TA 102/202 eMTA Front Panel LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Organization
Chapter 1: “Overview” outlines the functional features of the TA 102/202 eMTA.
Here’s where you learn what the TA 102/202 eMTA can do. We cover
operational features, hardware architecture, along with MIB support.
WARNING: Warning icons and messages alert you to possible physical harm
NOTE NOTE: Note messages are helpful hints to help you perform a task or
understand text.
The Terayon TA 102 and 202 are PacketCable compliant embedded Multimedia
Terminal Adapters (eMTAs) that perform all the control functions required for
PacketCable telephony calls. Chapter 1 provides a brief overview of TA 102/202
eMTA features and functions. The material presented includes:
• What is an Embedded MTA?
• The TA 102/202 eMTA at a Glance
• Hardware Architecture
• MIB Support
• Security
• Quality of Service (QoS)
• Standards Compliancy
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MTA
A Multimedia Terminal Adapter (MTA) is a device that performs all the control func-
tions for PacketCable telephony calls. One side of the MTA accepts input from tele-
phones or telephone like devices, the other side of the device connects to a cable modem.
In short, it converts analog voice signals to IP packets.
Cable Modem
As you already know, a cable modem is a device that resides in the subscribers home and
actually generates and places upstream signals on the coaxial cable. It also decodes the
raw downstream signals from the network so they can be interpreted by the MTA.
TA 102/202
Embedded Multimedia Terminal Adapter (eMTA)
(An MTA and a CM in one package)
Functions:
Converts voice signals to IP packets and vice versa.
Generates multiple audio indicators to phones.
Provides standard PSTN analog line signaling for audio tones,
voice transport, caller-ID signaling, and message and waiting
indicators.
Generates and places upstream signals on the coax cable
and decodes raw downstream signals from the HFC
network so they can be interpreted by the MTA.
Identifiers:
Two MAC addresses, one for the MTA, one for the CM.
Two IP addresses, one for the MTA, one for the CM.
Two Fully Qualified Domain Names (FQDN), one for the MTA,
one for the CM.
Features
Exclusive OpenPHY (A-TDMA and S-CDMA) technology — Delivers
substantially more bandwidth for enhanced scalability and superior noise immunity for
extremly high quality calls.
Single platform for integrated voice and data services — Exceptional scalability
and cost effective, especially when used with a DOCSIS 2.0 based CMTS such as the
Terayon BW 3500 or BW 3200.
Forward and backward compatability — Coexits with DOCSIS and Euro-DOCSIS
1.0 and 1.1 modems and eMTAs on the same physical plant.
Easy installation and versatile performance — Horizontal, vertical or wall mount
orientation, plug and play self-installation, two RJ-11 jacks for separate voice lines,
transparent fax/modem support, plus Ethernet (RJ-45) and USB data interfaces.
High reliability — SNMP-based management, provisioning and monitoring interface;
optional battery backup provides six hours standby, four hours active.
Full security support — Invokes DOCSIS 1.1 BPI+ and PacketCable specifications.
Hardware Architecture
In this section we delve into what’s inside the TA 102/202 eMTA. Figure 1-3 shows the
basic architecture of the eMTA, and the following sections describe its I/O interfaces.
16 MB
SDRAM
CABLE
CONTROL MODEM
RF IN/OUT
A/D
TUNER
iMEDIA
D/A
BROADBAND
CONN
RJ-45
ETHERNET
MODEM CHIP
INTERFACE
CONN
USB
USB
INTERFACE
4 MB
FLASH MEMORY
MTA
HV
CONN
RJ-11
SUBSCRIBER
LINE INTERFACE
LV CIRCUIT
SPEECH SUBSCRIBER
CODEC LINE INTERFACE
CIRCUIT HV
CONN
RJ-11
SUBSCRIBER
LINE INTERFACE
CIRCUIT
TA 102/202 eMTA
REAR VIEW
RF INTERFACE
RF Interface
Like a television set, an eMTA requires a tuner to receive information from a cable chan-
nel. But unlike the television set, the eMTA can transmit information to the cable chan-
nel, thus requiring a tuner that can send and receive digital information. The TA 102/
202 eMTA uses a specially designed tuner for subscriber side cable modem applications.
The tuner covers a frequency range from 50 to 860 MHz for down stream signals, 5 to 42
Mhz for TA 102 upstream signals and 5 to 65Mhz TA 202 upstream signals. RF Inter-
face (tuner) connection to the cable channel is through a 75 ohm “F” type connector.
The TA 102 eMTA is DOCSIS 2.0 certified and the TA 202 eMTA is Euro-DOCSIS 1.1
compliant.
The TA 102/202 eMTA is versatile in that it offers two methods for connecting a
subscriber PC to a CATV cable. There is a USB connection and an Ethernet connection.
Only one connection (Ethernet or USB) is permitted.
Ethernet Interface
For an Ethernet connection, the point of connection between a subscriber PC and the TA
102/202 eMTA is the Ethernet Interface. The Ethernet Interface consists of a standard
10Base-T RJ-45 Ethernet connector, voltage suppressors, a 10Base-T LAN single port
transformer module, and a universal Ethernet interface adapter.
The Ethernet Interface can support up 32 concurrent Ethernet devices (hosts) on the
internal LAN side, each one with its own IP and MAC address. Note that the interface is
fully compliant with the IEEE 802.3 specification and operates in full-duplex mode.
Additionally, the TA 102/202 eMTA Ethernet Interface can be configured so it can filter
packets that are not IP or ARP based.
USB Interface
For a USB connection, the point of connection for a subscriber PC and the TA 102/202
eMTA is the USB Interface. The USB Interface provides the physical interface to the
USB cable and consists of a standard USB connector, USB port transient voltage
suppressors, a switching current source, and associated components. In other words, it
has all the control circuitry and line drivers to support 12 Mbps operation, including the
CM USB Communications 1.1 Class Driver.
POTS Interface
For a POTS (Plain Old Telephone System) connection to a telephone the TA 102/202
eMTA provides a POTS Interface. The POTS interface consists of two Subscriber Line
Interface Circuits (see Figure 1-3) that provide two telephony line interfaces for twisted
pair connections. The Subscriber Line Interface Circuits (SLIC) provide the following:
• Line Feed, to provide power to a phone even during power outages.
• Overload Protection, so a lightning strike doesn’t blow up the MTA.
• Ringing, so you know when someone’s calling.
• Signaling, to detect when the receiver is off the hook and what number you dial.
• Coding, to convert analog signals to digital signals and vice versa.
Each line supports a loop length of at least one hundred and fifty(150) meters, providing
a loop line voltage of 48 VDC. Note also that each line can have its own phone number
and they can be used simultaneously. Both line interfaces support the administrative
coupling of multiple subscriber numbers to a single line.
Additionally, both line interfaces support all telephony services, such as Caller ID, Call
forwarding, Call Waiting, etc. For a European application, the POTS interface can func-
tion with equipment compliant to the European Telecommunications Standards Insti-
tute (ETSI) specification.
Speech Codec
How do you send analog voice signals to and from a telephone over a PacketCable
network? Actually you can’t, the analog voice signals must be converted to digital
signals and then sent over a PacketCable network. The device in an MTA responsible for
signal conversion is called a Codec. Figure 1-5 illustrates the function of a Codec.
"Hello"
"Hello"
Analog Analog
Voice PacketCable Network Voice
MTA MTA
In the TA 102/202 eMTA the Speech Codec (see Figure 1-3) is a Digital Signal Processor
(DSP). It carries out the analog to digital and digital to analog signal conversion. What’s
inside a DSP? A DSP contains these key components:
• Program Memory: Stores the program the DSP uses to process data.
• Data Memory: Stores the information to be processed.
• Compute Engine: Performs the math processing, accessing the program from the
Memory and the data from the Data Memory.
• Input/Output: Serves a range of functions to connect to the outside world.
The program that runs the DSP is called an audio codec. A codec (coined from coder/
decoder) is a pair of algorithms. One algorithm takes analog input and delivers digital
output. The other algorithm does the opposite.
NOTE NOTE: The PacketCable 1.0 Specification only supports audio codecs.
By default, the TA 102/202 eMTA uses the G.711 audio codec. However, other audio
codecs, such as G.726, G.728, G.723, G.729E, and G.729A, can be downloaded to the TA
102/202 eMTA.
The G.711 codec is widely used in non PacketCable IP audio networks. It provides the
audio equivalent to so called “toll quality” in the PSTN. G.711 is an uncompressed codec
that produces a 64 kbit output, and accurately passes audio such as DMTF tones (touch
tones) and fax tones. G.711 also supports the tones used by the hearing impaired.
MIB Support
The TA 102/202 eMTA supports the following MIBs:
• Managed Objects defined in PacketCable 1.0 MIBs
• DOCSIS 1.1 MIBs
• IETF SNMP MIB II, per RFC 1213 with SMIv2 updates per RFC 1907,2013,2012,
and 2011 are accessible via the SNMPv3 interfaces.
• The TA 102/202 eMTA supports SNMPv3 with USM and VACM, per RFCs 2261,
2273, 2270, and 2275. It also supports SMIv2, per RFC 2578, 2579, 2580.
The following attributes from MIB II are supported:
• System object groups that contact, administrative, location and service information
regarding the managed node.
• Interfaces section of the MIB II (RFC 2233). The interfaces table provides mecha-
nisms for identification and independent management of the interfaces in the device
and needed for definitions of multiple interfaces in the TA 102/202 eMTA.
• IP object group that provides information relevant to IP protocol.
• Transmission group that provides a mechanism for other MIBs related to the under-
lying media for that interface to be hooked into the MIB tree.
The TA 102/202 eMTA provides all of the following IETF IPCDN MIB features:
• Cable Device MIB as per [RS99a] (or the RFC version when published).
• Support for 32 concurrent filters in the Cable Device MIB without performance deg-
radation.
• Support for IP Packet Filtering and IP ToS coloring as per Cable Device MIB.
• RF Interface MIB
Security
For security the TA 102/202 eMTA supports the DOCSIS Baseline Privacy Plus
Interface Specification (BPI+) for establishing an authenticated and encrypted
connection to the CMTS. The TA 102/202 eMTA also implements the PacketCable
Security specification, therefore it cannot change its configuration and/or code load
without authorization and authentication from the CMTS. TA 102/202 eMTA
configuration is based on the concept of “least privilege.”
Standards Compliancy
The following sections outline TA 102/202 eMTA standards compliancy.
PacketCable
The TA 102/202 eMTA is fully compliant with the requirements described in the
following PacketCable documents:
• PKT-SP-CODEC-I05-040113
• PKT-SP-DQOS-I09-040402
• PKT-SP-EC-MGCP-I09-040113
• PKT-SP-MIB-MTA-I07-030728
• PKT-SP-MIB-SIG-I07-030728
• PKT-SP-MIBS-I07-030728
• PKT-SP-PROV-I09-040402
• PKT-SP-SEC-I10-040113.
Euro-PacketCable
The TA 102/202 eMTA is fully compliant with the requirements described in the TS 101
909 series documents (part 1 to part 26)
You may never have to install the TA-102/202 eMTA, but you may have to field
telephone calls from customers that are having problems installing their TA-102/
202 eMTA. To assist you with answering customer installation questions,
Chapter 2 provides a TA-102/202 eMTA installation guide similar to the installa-
tion guide the customer receives with the equipment. The material presented
includes:
• Getting Started
- Package Contents
- System Requirements
• MTA Installation
- What the Customer Will Need
- Modem Connectors
- CATV Coax Cable to TA-102/202 eMTA
- Connecting the Power Adapter to the TA-102/202 eMTA
- Connecting the TA-102/202 eMTA to a PC
- Connecting A Telephone to the TA-102/202 eMTA
- TA-102/202 eMTA Start Up
- Front Panel Indicators
• BU 802 Battery Backup Unit Installation
- Readying the Installation Site
- Unpacking the BU 802 Battery Backup Unit
- Battery Installation
- BU 802 Wall Mounting
- Power Up and Check
Getting Started
This installation guide is designed for anyone who wants all the “how-to” information
about installing the Terayon TA-102 or TA-202 embedded Multimedia Terminal Adapter
(eMTA). You have probably heard of online help. Well, think of this installation guide as
onside help.
Package Contents
The the list below and Figure 2-1 identifies the contents of the box the TA-102/202
eMTA comes in.
System Requirements
To install the TA-102/202 eMTA the customer computer system requires the following
hardware and software.
Memory (RAM) 32 MB 24 MB
Operating System Windows® 95, 98, 2000, ME, XP, OS 7.5.1 or later
Windows NT® 4.0 Workstation
Network Connectivity Must have (any one): Must have (any one):
USB Port USB Port
10/100 Base-T Ethernet Card 10/100 Base-T Ethernet
PCMCIA Ethernet Card (laptop) Card
PCMCIA Card (laptop)
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
POWER ADAPTER
NOTE: The appropriate Power Adapter is
included with your modem.
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MODEM STAND
CD-ROM
WITH USB DRIVERS
USB CABLE
MTA Installation
This section guides you through the following installation steps:
• Connecting the CATV Coaxial Cable to the TA-102/202 eMTA
• Connecting the Power Adaptor to the TA-102/202 eMTA
• Connecting the TA-102/202 eMTA to the computer
• Starting the TA-102/202 eMTA.
CATV CONVERTER
TV CABLE
VCR
COAX CABLE "B"
(TV CABLE)
TV
TV
CABLE OUTLET
SIGNAL FROM
CABLE CO.
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60
5-
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DOCSIS or EuroDOCSIS
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2
MTA MODEM
LINE 1 LINE 2
NEW INSTALLATION
Modem Connectors
Take a moment to familiarize yourself with the TA-102/202 eMTA connectors identified
in Figure 2-3. An explanation of each connector follows the illustration.
1
2
3
4
5
6
CABLE SPLITTER
IN
T
U
COAX CABLE
O
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T
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S
(CABLE "B")
COAX CABLE
TO eMTA RF CONNECTOR
(CABLE "A")
4. Using Figure 2-4 as a guide, connect one end of a coax cable (Cable “B”) to one of the
OUT connectors on the cable splitter. Tighten the connector with 7/16 inch wrench.
5. Connect the remaining end of Cable “B” (TV Cable) to the same TV, Converter Box, or
VCR.
6. Again, using Figure 2-4 as a guide, connect one end of coax Cable “A” (Data) to the
remaining OUT connector on the cable splitter. Tighten the connection with a 7/16
inch wrench.
7. Remove the TA-102/202 eMTA from its box and place it near the computer.
8. Connect the remaining end of coax Cable “A” (Data) to the RF connector on the TA-102/202
eMTA as shown in Figure 2-5. Tighten the connection with a 7/16 wrench.
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
RF CONNECTOR
COAX CABLE
FROM CABLE SPLITTER
(CABLE "A")
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
POWER ADAPTER
OUTPUT CONNECTOR
TO POWER
ADAPTER
DC POWER
INPUT JACK
1. Before you begin connecting the TA-102/202 eMTA to a PC, check to see what kind of
a network interface the PC is equipped with.
2. If the PC is equipped with a 10/100 Base-T Ethernet card, proceed to “Connecting the
10/100 Base-T Ethernet Cable” on page 2-9. If the PC is equipped with a USB Serial
Port, proceed to “Connecting the USB Cable” on page 2-11.
1. Retrieve the 10/100 Base-T Ethernet cable from the box the TA-102/202 eMTA came
in.
2. Using Figure 2-7 as a guide, connect one end of the 10/100 Base-T Ethernet cable to
the RJ-45 Ethernet port on the back of the unit.
3. Connect the remaining end of the 10/100 Base-T Ethernet cable into the RJ-45 Ether-
net port on the Ethernet Interface Card as shown in Figure 2-7.
4. If the TA-102/202 eMTA is going to connect a telephone, proceed to “Connecting A
Telephone to the TA-102/202 eMTA” on page 2-13. If not, proceed to “TA-102/202
eMTA Start Up” on page 2-14.
PC TOWER
REAR VIEW
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
RF CABLE
TO
SPLITTER
RJ-45
ETHERNET
PORT
10/100 BASE-T
ETHERNET CABLE
ETHERNET
INTERFACE CARD
ETHERNET PORT
In order for the computer USB Interface to pass data back and forth to the TA-102/202
eMTA, you must connect a USB cable to the TA-102/202 eMTA USB port and the USB
port on the back of the computer.
IMPORTANT: Before you install the USB cable, you must install a USB
driver. Insert the USB Driver CD that came with the modem into your CD-
ROM drive and follow the online instructions. You may have to tell the
computer what drive your CD-ROM drive is.
USB DRIVER CD
CD-ROM DRIVE
1. Retrieve the USB cable from the box the TA-102/202 eMTA came in.
2. Using Figure 2-8 as a guide, insert the USB cable “B” connector into the USB Serial
port on the back of the TA-102/202 eMTA.
3. Insert the USB cable “A” connector into the computer USB Serial port on the back of
the computer.
4. If you are going to connect a telephone to the modem, proceed to “Connecting A Tele-
phone to the TA-102/202 eMTA” on page 2-13. If you are not going to connect a tele-
phone to the modem, proceed to “TA-102/202 eMTA Start Up” on page 2-14.
TERAYON PC TOWER
MULTIMEDIA TERMINAL ADAPTER REAR VIEW
MODEL TA-102 or TA-202
RF CABLE
TO
SPLITTER
"A" CONNECTOR
"B" CONNECTOR
PC USB PORT
USB PORT
USB CABLE
1. Locate the telephone you wish to connect to the TA-102/202 eMTA and place it where
you wish to locate it.
2. Verify the telephone has an RJ-11 telephone cable connected to it.
If the telephone does not have a telephone cable connected to it, the customer can
purchase one at a local retail store.
3. Using Figure 2-9 as a guide, insert the telephone cable RJ-11 plug into the Line 1 RJ-
11 jack on the back of the unit.
4. If you have a second telephone, insert the telephone cable RJ-11 plug into the Line 2
RJ-11 jack on the back of the unit as shown in Figure 2-9.
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
LINE 1
RJ-11 JACK
RJ-11 PLUG
RJ-11
TELEPHONE
LINE 2 CABLE
RJ-11 JACK
RJ-11
PLUG
RJ-11
PHONE
CABLE
BATTERY
STATUS
LED
BACKPLATE
DC VOLTAGE
OUTPUT CABLE
DC INPUT JACK (To MTA DC Input Jack) DC INPUT JACK
(From Power Adapter) (From Power Adapter)
BU 802 units can hold two lithium battery packs. Each battery pack can power the TA-
102/202 eMTA for 2 or 4 hours, depending on the type. However to accommodate cus-
tomer preferences, the BU 802 can have up to five battery configurations. Figure 2-11
below illustrates those five battery configurations
Two 2S1P Lithium-Ion Two 2S2P Lithium-Ion One 2S2P Lithium-Ion Battery Pack
Battery Packs Battery Packs &
One 2S1P Lithium-Ion Battery Pack
1. Perform a site survey to determine the best method for installing the BU 802 (desk-
top or wall mounting).
2. Make sure the installation site has ample space for tools, cabling, and battery instal-
lation or replacement.
3. Verify the BU 802 location will be within easy cable reach of the AC Power Adapter.
Battery Installation
Installing batteries into the BU 802 involves removing the unit back plate, connecting
battery cables to battery cable connectors, and placing battery packs into the individual
battery compartments. The only tool you will need is a medium size Phillips screw
driver.
To install batteries into the BU 802 Battery Backup Unit, do the following:
1. Using Figure 2-12 as a guide, take a medium size Phillips screw driver and remove
the two screws that fasten the unit back plate (battery cover) to the plastic case. Then
lift the back plate up and away from the case.
2. Locate the battery or batteries that came with the BU 802 and place them near the
unit.
DC POWER CABLE
TO TA-102/202 eMTA
BACKPLATE
FASTENING SCREWS
2 EA
3. Referring to Figure 2-13, insert battery pack cable connectors into the battery cable
receptacles inside the BU 802 battery compartment.
4. With battery cables connected, install the battery packs into the BU 802 battery com-
partment, see Figure 2-13.
5. Reinstall the BU 802 backplate as shown in Figure 2-14.
BU 802 BATTERY
BACKUP UNIT
BU 802 BATTERY
BACKUP UNIT
BATTERY 1
CABLE CONNECTOR
BATTERY CABLE
RECEPTACLE
BATTERY PACK 1
LITHIUM-ION
BATTERY 2
BATTERY PACK 2
CABLE CONNECTOR LITHIUM-ION
BATTERY CABLE
RECEPTACLE
DC POWER CABLE
TO TA-102/202 eMTA
FASTENING SCREWS
2 EA
BACKPLATE
eMTA/BBU Mating
Once you have installed battery packs into the BU 802, its time to mate the TA-102/202
eMTA with the BU 802 Battery Backup Unit. To do this, follow these steps:
1. Using Figure 2-15 as a guide, mount the TA-102/202 eMTA onto the BU 802.
2. Align the key groove of the BU 802 DC voltage output connector with the key slot in
the TA-102/202 eMTA DC voltage input jack, then push the connector into the jack so
the cable is firmly connected.
TA-102/202 eMTA
TA-102/202 eMTA
eMTA DC VOLTAGE
INPUT JACK
BBU DC VOLTAGE
OUTPUT CONNECTOR
1. Remove the BU 802 back plate (battery cover), then place and hold the back plate to
the selected mounting surface.
2. Using a pencil, trace the back plate mounting hole locations onto the mounting sur-
face as shown in Figure 2-16.
3. Reinstall the backplate onto the BU 802 as shown in Figure 2-14.
ole
g h ce
n tin surfa
u
mo ing
ra ce ount
T om
t
on
Select the area where you wish to mount the Battery Backup unit.
Using the Battery Backup back plate as a hole template, trace the
mounting hole locations onto the mounting surface.
4. Using a hand or power drill, drill 2 holes into the mounting surface at the locations
you marked on the mounting surface. Make the depth of the holes equal to the
approximate length of the screws you are going to use.
5. Install the mounting screws into the mounting holes—wood screws for a wood sur-
face, Molly-Bolts for wall board. Do not tighten the screws all the way down. Leave
some space between the mounting surface and the screw head so you can mount the
BU 802 onto the screws.
6. Using Figure 2-17 as a guide, align the back plate mounting holes over the two
mounting screws, then slide the unit onto the mounting screws.
1. Verify that all signal cables have been connected to the TA-102/202 eMTA.
2. Locate the Power Adapter that came with the modem.
3. Using Figure 2-18 as a guide, align the key groove of the Power Adapter DC Output
connector with the key slot in the BU 802 voltage input jack, then push the connector
into the jack so the cable is firmly connected
POWER ADAPTER
Te Ad
A
C
ra ap
yo to
n r
BU 802 BATTERY
BACKUP UNIT
DC VOLTAGE POWER ADAPTER
INPUT JACK DC VOLTAGE
OUTPUT CONNECTOR
Figure 2-18 Connecting the Power Adapter to the BU 802 Battery Backup Unit
4. Plug the male end of the Power Adapter power cord into an AC outlet to power up the
BU 802 and the TA-102/202 eMTA.
5. Verify the BU 802 Battery Status LED is a solid green color to indicate the BU 802
receiving DC power from the AC Power Adapter.
6. After powering up the BU 802, wait 10 minutes, then disconnect the Power Adapter
power cord from the AC outlet.
7. Verify the BU 802 Battery LED is flashing green and the TA-102/202 eMTA Power
LED is flashing amber, indicating the TA-102/202 eMTA is operating from battery
backup power.
8. Reconnect the Power Adapter power cord to the AC outlet.
BATTERY
Since the Battery Status LED has multi-color capability, your cable company has the
option of choosing a Default LED pattern or an Optional LED pattern. You may want to
call your cable company to find out what LED pattern they have configured the BU 802
Battery Backup Unit to use.
NOTE NOTE: As the cable company operator, you change the Battery Status LED
pattern from Default to Optional with a private MIB.
Just so you won’t have to rush out and acquire a secret decoder ring, we have provided
the following tables to help you decipher battery status.
If your BU 802 Battery Backup Unit is using a Default Battery Status LED pattern, use
Table 2-1 to determine battery pack status.
If your BU 802 Battery Backup Unit is using an Optional Battery Status LED pattern,
use Table 2-2 to determine battery pack status
BU 802 Specifications
Troubleshooting Summary
Table 3-1 shows the major problems that occur and the corrective action that can be
taken. Some of these actions can be taken by the end user, other actions must be
performed by a network administrator at the headend.
Problem:
I cannot access my E-mail or Internet Service.
Possible Solution:
Check all connections. Make sure the cable line is securely connected to the cable jack on
the back of the TA 102/202 eMTA. Verify the Ethernet or USB cable is securely plugged
into both the TA 102/202 eMTA and your network interface card or USB network inter-
face. Make sure your Power Adaptor is properly plugged into both the TA 102/202 eMTA
and a wall outlet or surge protector. If your TA 102/202 eMTA is properly connected, the
Power, Cable, and PC indicator lights on the TA 102/202 eMTA front panel should be a
solid color.
If the Power, Cable, and PC indicator lights (LEDs) are solid green (not blinking), your
TA 102/202 eMTA is operating properly. Try shutting down and powering off your com-
puter and then turning it back on. This will cause your computer to re-establish commu-
nications with your cable company server.
1. If you are using the cable line splitter, try bypassing the splitter by disconnecting it
and running a single coaxial cable between the TA 102/202 eMTA and your cable wall
jack. Try reconnecting after making this change. If reconnecting is successful, you
may have a bad splitter.
2. Your network interface card may be malfunctioning. Refer to the Manufacturer's doc-
umentation for troubleshooting information.
3. Call your cable company to verify their service is two-way. This modem is designed
for use with two-way cable plants. Verify your account is activated.
Problem:
The Cable LED never stops blinking.
Possible Solution:
Call your cable company for assistance and verify that you have subscribed for the ser-
vice.
If the Cable LED is blinking slowly, verify the upstream attenuation agrees with the RF
design budget.
If the Cable LED is blinking rapidly (fast), verify the subscriber MTA modem is autho-
rized for service, including DHCP service. Also verify the subscriber MTA modem config-
uration file is available on the TFTP server pointed to by the DHCP offer.
Problem:
Possible Solution:
A possible solution to this problem is to reset the MTA modem. To reset the MTA
modem, follow these steps:
1. Inset a pointed object, such as the end of a paper clip, into the Reset Switch access
hole on the back panel of the MTA modem, see Figure 3-1.
2. Push the pointed object to depress the Reset Switch. This action forces the MTA
modem to re-boot.
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
DATA SWITCH
RESET SWITCH
PAPER CLIP
3. Wait a short period of time, then verify the MTA modem starts scanning for the active
modem channel from your cable company.
4. If all the MTA modem LEDs are still all turned ON after resetting the modem, dis-
connect the Power Adapter from the AC power outlet. Wait a few seconds, then recon-
nect the Power Adapter to the AC power outlet.
5. Again wait a short period of time, then verify the MTA modem starts scanning for an
active modem channel. If the MTA modem LEDs are still all turned ON, the unit is
most likely faulty. Issue an RMA for the unit.
Problem:
Possible Solution:
Verify the RF coax cable from the cable wall jack or the cable splitter is properly
connected to the RF connector on the MTA modem. If the RF cable is not properly
connected to the MTA modem RF connector, the modem cannot communicate with cable
company resources and therefore cannot boot-up.
If the subscriber is using a cable line splitter, try bypassing the splitter by disconnecting
it and running a single coaxial cable between the MTA modem and the cable wall jack.
Try reconnecting after making this change. If reconnecting is successful, the subscriber
may have a bad splitter.
Additionally, verify the downstream signal is signal power is −15 dbmV to +15 dbmV.
Problem:
The power on my modem goes on and off sporadically. The Power light never
stops blinking.
Possible Solution:
You may be using the wrong power supply. Check that the power supply you are using is
the one that came with your TA 102/202 eMTA. If you cannot connect to the Internet at
all, use this checklist to help identify possible problems:
- Make sure your computer and monitor are turned on.
- Make sure all power plugs are completely inserted into their sockets.Your com-
puter and TA 102/202 eMTA should be plugged into grounded outlets.
- If you are using a power strip, make sure it is turned on.
- Make sure all data cables are firmly connected at both ends.
- If you still do not have a connection, call your cable service to confirm they have
properly set you up for service. If so instructed, reset your TA 102/202 eMTA.
Problem:
Possible Solution:
The Data Switch on the rear panel of the MTA modem has been accidently pressed
during installation. This action prevents the MTA modem from transferring data to the
PC. To fix the problem, press the Data Switch once (see Figure 3-2), then verify the PC
LED has stopped blinking. If the PC LED is still blinking, call your cable company for
service.
TERAYON
MULTIMEDIA TERMINAL ADAPTER MODEM
MODEL TA-102 or TA-202
DATA SWITCH
NOTE NOTE: You can disable the Data Switch by implementing the Terayon TLV-
11 MIB in the MTA modem configuration file.
Problem:
Line 1 and/or Line 2 LEDs blink when the phones are on the hook.
Possible Solution:
Verify with your cable company that you have subscribed for voice service and that your
service has been defined properly.
Problem:
No dial tone.
Possible Solution:
Before you pick up the phone, verify the LED for the associated Line is turned ON and is
solid. If the LED for the Line is turned ON and solid, verify the RJ-11 telephone cable is
properly connected to the modem and the phone. If the cable connections check OK,
replace the phone and/or the RJ-11 telephone cable.
If either Line 1 or Line 2 LEDs are OFF (dark) or flashing, contact your service provider
and verify you have subscribed for voice service and that your service is properly
defined.
Problem:
When I make a phone call, voice quality is bad.
Possible Solution:
Voice quality is defined by the type of service you have subscribed to, the type of service
the person on the other end has subscribed to, and network quality. If you and the per-
son on the other end have subscribed to a good quality service and are still getting poor
voice quality, contact your service provider. Note that Terayon tests all TA 102/202
eMTAs before shipping to verify the product is fully compliant with voice quality
requirements.
Test PC Green • Dark when no carrier is present to or from the PC or when power
is Off.
Line 1 • Solid when carrier is present to or from the PC.
• Flashes slowly when data switch is OFF and PC connected.
Line 2
Data Green • Dark when no data is passing through modem or when power is
TA-102 Off.
• Flashing when CPE is receiving data.
Test Green • Dark when initial modem self-test is OK, or power is Off.
• Flashing when modem self-test is in process, or when the
modem is receiving software updates.
• Flashes when the modem fails the initial self-test during startup.
• Solid when the modem fails the initial self-test.
a. When the Endpoint (EP) is not defined in the config file or has gone out of service, the corre-
sponding LED will be dark—service is unavailable.
If music, video and other multimedia content can be shot across HFC networks,
why not conduct telephone conversations? With the PacketCable project from
CableLabs conducting a phone conversation via an HFC network is now a real-
ity. Chapter 4 delves into the architecture of a PacketCable network. If you have
an understanding of PacketCable network architecture, you can probably skip
this chapter. But, it won’t hurt to look it over anyway. The material presented
includes:
• PacketCable Network Architecture
• PacketCable Functional Components
• Placing a Call in a PacketCable Network
"Hello" "Hello"
PacketCable Network
wer
Po
ble
Ca
PC
ta
Da
wer
st Po
Te
ble
1 Ca
Line
2 PC
Line ta
Da
st
Te
-102
TA 1
Line
2
Line
-102
TA
EMBEDDED MTA
EMBEDDED MTA
PC PC
EMTA
Powe
r
EMTA Powe
r
Cable
Link
Cable PC
TELEPHONE
Link
PC Data
TELEPHONE Data
Test
Test
HFC HFC
NETWORK NETWORK
ROUTER
MANAGED ROUTER
BW 3500 IP BACKBONE BW 3500
ROUTER
MANAGED
ROUTER IP NETWORK
BW 3500 BW 3500
CMTS CMTS
RKS
ANNOUNCEMENT
CALL AGENT PLAYER MEDIA
DNS GATEWAY
CONTROLLER
DHCP
TFTP PSTN
Referring to Figure 4-1, the HFC network provides reliable high-speed and secure data
transport between the cable customer premise and the cable headend. This access net-
work may provide DOCSIS 1.1 and/or DOCSIS 2.0 capabilities including Quality of Ser-
vice.
The functional components of the HFC network include: a Cable Modem (CM), a Multi-
media Terminal Adapter (MTA) or an eMTA (a cable modem with an embedded MTA)
and a Cable Modem Termination System (CMTS).
Referring again to Figure 4-1, the Managed IP Network provides the long-haul connec-
tivity between other Managed IP and HFC Access Networks. It also provides the inter-
connections between PacketCable functional components responsible for signaling,
media provisioning, and establishing quality of service.
The functional components of the Managed IP Network include:
• Call Management Server (CMS)
• Announcement Server (ANS)
• Operational Support Servers (OSS)
• Signaling Gateway (SG)
• Media Gateway (MG)
• Media Gateway Controller
The third network in the PacketCable Reference Architecture of Figure 4-1 is the Public
Switched Telephone Network (PSTN). PSTN simply refers to the local, long distance,
and international phone system which we use everyday.
Functions:
Converts voice signals to IP packets and vice versa.
Generates multiple audio indicators to phones.
Provides standard PSTN analog line signaling for audio tones,
voice transport, caller-ID signaling, and message and waiting
indicators.
Generates and places upstream signals on the coax cable
and decodes raw downstream signals from the HFC
network so they can be interpreted by the MTA.
Identifiers:
Two MAC addresses, one for the MTA, one for the CM.
Two IP addresses, one for the MTA, one for the CM.
Two Fully Qualified Domain Names (FQDN), one for the MTA,
one for the CM.
The CMTS is also responsible for managing access network (cable modem network)
resources for PacketCable services. Access network resources are first reserved when
service is requested, then committed when service is delivered, and released when the
service is complete. It is responsible for ensuring all the CMs in the network are syn-
chronized and have fair access to the telephony network.
Synchronizing the CMs is necessary because, unlike the PSTN, where each subscriber
has a pair of wires dedicated to carrying the subscribers traffic, the cable that connects a
subscriber to the headend is a shared resource. The CMTS must manage this resource
efficiently, fairly, and with a very fast response to changing requests for access from
cable modems.
BW 3500 CMTS
CMTS Gate
Announcement Server
(ANS)
Manages and plays informational tones and
messages in response to events that occur
on the network.
Runs the following PacketCable software applications:
Provisioning Servers
Two kinds of provisioning occur in PacketCable, one on the IP side and one on the
PacketCable side. On the PacketCable side a limited number of devices and interfaces
support MTA device provisioning, event messaging to carry billing information, and
security for authentication and key management.
On the IP side, a DHCP server dynamically allocates IP addresses during an MTA provi-
sioning process. A DNS server maps between ASCII domain names and IP addresses
and a TFTP server downloads configuration files to an MTA. Additionally, a SYSLOG
server collects events, such as traps and errors, from an MTA.
Security Servers
A Record Keeping Server (RKS) receives PacketCable event messages from a CMS, a
CMTS, and a Media Gateway Controller (MGC). First it assembles the event messages
into coherent sets called detail records (CDRs). CDRs are then made available to other
back office systems, such as billing, fraud detection, other systems.
PSTN Gateway
A PacketCable Network must be able to send calls to, and receive calls from the Public
Switched Telephone Network (PSTN) — you know, the telephone company. But, because
the PSTN is so much different than a PacketCable Network (its based on circuit-
switched technology), the PacketCable Network must employ an interface device called
a PSTN Gateway.
A PSTN Gateway carries out all the necessary interface functions between the two net-
works for both call signaling and so-called bearer traffic (the actual contents of calls).
PSTN Gateway
Serves as an interface device between the PacketCable
Network and the Public Switched Telephone Network (PSTN).
Signaling Gateway
Provides signaling interconnection functions between the PSTN SS7
signaling network and the IP network.
Media Gateway
Terminates bearer (telephone call) paths and transcodes media between
the PSTN and the IP network.
To enable operators to minimize cost and optimize their PSTN interconnection arrange-
ments the PSTN Gateway is broken down into three functional components:
• Media Gateway (MG): serves as the interface between the two networks for media.
• Signaling Gateway (SG): serves as the interface between the two networks for signal-
ing.
• Media Gateway Controller (MGC): controls the Media Gateway.
MEDIA GATEWAY
MTA CMTS BEARER CONTROLLER PSTN
SIGNALING
GATEWAY PSTN SIGNALING TRUNKS
PSTN GATEWAY
CMSA now contacts CMSB informing it that Brad has an incoming call. It also sends a
message to CMTSA, telling it to reserve enough bandwidth on the HFC network to
ensure call quality. When CMSB receives the news that Brad has an incoming call, it
contacts CMTSB and instructs it to reserve bandwidth for the incoming call to Brad.
3a Forwards info
CMS A CMS B 4
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(a) Athena dials Brad
phone
1
MTA A MTA B
Athena Brad
CMTS A CMTS B
"Hello"
"Hello" (b) Brad answers
MTA A MTA B
At last, CMSB sends a signal to Brad’s MTA informing it that Brad has an incoming call.
CMTSB routes the signal to MTAB which recognizes there is an incoming call and begins
to ring Brad’s phone.
The signals that pass between the two Call Management Servers (CMSA and CMSB)
and their associated MTAs include destination IP addresses of the far end. In brief,
MTAA is told the IP address of MTAB and vice versa. From this point on, the MTAs place
each other’s IP address in the destination fields of the UDP packets they generate. The
HFC network routes the packets directly between the MTAs instead of forcing the pack-
ets to pass through the Call Management Servers.
And that is exactly what happens when Brad picks up the phone and says, “Hello”.
MTAB digitizes and packetizes Brad’s voice and transmits the packets with the IP
address of MTAA in the destination field. The opposite occurs at Athena’s end, and the
two are now talking.
When one of the callers puts the phone down, the associated MTA signals the far end
and it’s local CMTS that the call is complete. The local CMTS recovers the bandwidth
resources used for the call and sends instructions to the far-end CMTS to release its
HFC network bandwidth. Finally, several kinds of billing and logging messages are sent
to the ACE Cable Company billing and event data bases to ensure Athena is billed for
the extremely high quality call she just enjoyed.