Beruflich Dokumente
Kultur Dokumente
December 2009
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• What is Twitter?
• Conclusion
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you
your friend
you
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• What is Twitter?
• Conclusion
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Yes : 60%
Yes : 4%
Yes : 1%
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 12
Reputation: Twitter in France
Incredible growth !
%
%
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 13
Usages: Twitter in France
9%
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 14
Reputation: Twitter in France
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 15
Usages: Twitter in France
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 16
Usages: Twitter in France
31%
Smartphone client
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 18
Usages: Twitter in France
7% 2%
13%
8% 51%
14% 3%
63% 73%
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Source : pour L’Atelier Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 20
Who tweets?
Individuals
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Media CNN and the New York Times are among the first
20 most followed Twitter accounts.
But...Ashton Kutcher has more followers than CNN!
Twitter users’ are still a minority of tech-savvy people, companies and institutions
who have prominent communication needs
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Gossip
• Asthon Kutcher, Britney Spears and Ellen DeGeneres Compared to other community-
are the 3 most followed Twitter accounts
driven websites (facebook,
MySpace, etc.)
Twitter is more business and
gossip oriented.
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To evaluate consumer
satisfaction and take into Twitter is an efficient marketing
account their feedback tool, both for companies and
•Crowd sourcing innovation to users (Zakos) customers:
•Conducting surveys on existing products (GM)
•Gathering feedback on experimental products (Dunkin good knowledge of customers
Donuts)
•Customer service (@MicrosoftHelps ) & free marketing opt-in channel
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Emergencies Police
Eg: @SF-311 for emergencies in SF Eg: West Midlands Police (UK)
Governments
Eg : Downing Street (UK)
Twitter is an efficient
communication and reporting
tool for public institutions
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Ashton Kutcher
3.9M
CNN 2.8M
Barack Obama
2.7M
Dell Outlet
1.4M
TechCrunch
1.1M
Number of
Majority
followers of
accounts
< 50
• What is Twitter?
• Conclusion
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* Feb 07- Feb 09 (Nielsen)
Twitter Study • December 09 • faberNovel / L’Atelier de BNP - Paribas • 31
Thanks to an early adoption by celebrities and media,
Twitter reached a big audience rapidly
Celebrities
Most-followed accounts “ever” :
“Twitter star system” and verified accounts have spurred its adoption by a non-geeky audience
Media
developers
New applications
users
New functions : RT, lists, etc.
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• What is Twitter?
• Conclusion
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Market research
Companies pay to do market research on Couponing and/or SMS advertising
Twitter, Twitter selects the panels and • Ads and/or coupons to opt-in Twitter accounts.
analyses the results • Prospects selected by geolocation or by Twitter
Advantages Risks
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Advantages Risks
Twitter has such a big community, that it could start its monetization by testing various
business models at a small-scale.
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What is Twitter?
Conclusion
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facebook looks more and more like Twitter since the acquisition of friendfeed :
facebook wants to go public
+ = ?
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• Google will index the whole real-time web thanks to PubSubHubbub, a real-
time protocol
=> The new version of the Google search engine, Caffeine, will emphasize
real-time search results including tweets, blog items, news articles and social
networking updates
Tweetomercials Cons
• What is Twitter?
• Conclusion
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New protocols may All social networks As real-time streams Companies duplicate
enable broadcasting foster real-time grow from various Twitter interface but
quicker, free and status broadcasting, sources, the real specialize efficiently
less proprietary real- and compete with business model may on vertical markets
time content Twitter on features belong to companies
and privacy able to filter the
information.
The most trusted The first mode of Robust platform for Ensure customer
source for real-time communication analyzing massive satisfaction and
data between individuals amounts of real time loyalty, while
data and behavior providing targeted,
Geolocation Friend geolocalized ads
Real time
Services updates
analytics CRM
Media Contact mgmt Human E-commerce
behavior
Celebrities Social Search Real time
Data
aggregation feedback
$$ $ $$ $$$
faberNovel’s team combines the necessary talents and passion to turn their clients’
wishes into market realities: Idea > concept > prototype > product > success!
References: Avis, Groupe Suez, JCDecaux, L’Oréal, Orange, Pages Jaunes, RATP,
SFR, SNCF, Vinci, etc.
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L'Atelier teams have been actively involved in technology for years, acquiring solid
expertise and an impressive network of contacts. Strategic and operational insights
from L'Atelier experts have earned a reputation for both vision and provocative
thinking. A respected observer of developments in France, L’Atelier opened a San
Francisco office in 2006 and one in Shanghai in 2007.
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