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User Manual
Contacts Sync Website: www.pppindia.com/contacts-sync
Please see website for more recent information on Free v5 & Pro v3
Visit Online Support / FAQ page || Technical Support: support@pppindia.com or Use Contact Form
- Google OAuth2 sign-in support as recommended by Google. Older Contacts Sync versions will no
longer work.
There will an one-time sign-in prompt asking for user's consent. You will be only authorizing the app
installed on your computer to access your contacts.
- Profile 2 tab moved to new tab "Config for Profile 2"
- "Configuration 2" tab additions - Google OAuth Login code (optional), Paste code box for manual
sign-in (see Contacts Sync website for details)
If you have trouble with sign-in, Visit Online Support / FAQ page for details)
- Google OAuth2 sign-in support as recommended by Google. Older Contacts Sync versions will no
longer work.
System Requirements:
If you are seeing this document then you have installed Contacts Sync by now. If there are any
errors during the installation process then refer to "Troubleshooting" section below.
Steps 1,2,3,4,5,6..:
TIP: If you keep Contacts Sync minimized, it will fetch and sync your contacts very fast. You
can anytime click on Contacts Sync icon in system tray to see the status. When sync
operation is not in progress, it will show last sync status.
Where are the Contacts Sync Settings stored ? ($USER$ is your windows username)
o WinXP Location: C:\Documents and Settings\$USER$\Application
Data\PPP\Contacts Sync\<version>\.
o Windows Vista & later: C:\Users\\$USER$\AppData\PPP\Contacts Sync\<version>\
o Or go to Run prompt and type %appdata% , then to PPP\Contacts Sync folder, then
to the folder corresponding to Contacts Sync version.
Other Information:
Under "Outlook Folder for synchronisation", you will see a list of Contacts folder taken from your
Outlook. Select a Contacts folder for synchronisation. Please note: Contacts folder in Outlook can be
created in two locations - in "Personal Folders" or in "Contacts" folder.If you select "All Contacts" it
looks in Personal Folders only. If you have created subfolder under "Contacts" folder then use
"Browse Folder" option as mentioned below to select your Contacts sub-folder.
Scheduled Synchronize - If you want to transfer contacts at regular intervals then you can
set a time interval. Put a tick in the check box "Enable Schedule Synchronization" Then enter
interval in minutes - Eg. 60 for 1 hour. Then select the direction of contacts and then click on
"Save Scheduler Settings" You will see a countdown that shows the time left.To disable the
scheduler, untick the Checkbox and remember to click on "Save Scheduler Settings". **
Always take a backup of your Contacts. **
Click on "Open Log" buton to see if there are any errors during the sync operation.
"Add to Startup" toggle button - Clicking on this will create a Contacts Sync shortcut in
Windows Startup group so that Contacts Sync will run automatically everytime Windows
starts. When you have enabled, Please click "Remove from Startup" before uninstalling
Contacts Sync.
Enable Notification in System Tray - When you enable this, you will see fetching,
synchronizing messages as a balloon tip when Contacts Sync is minimized. Even when you
dont enable this, you can anytime click on Contacts Sync icon in system tray to see the
status. When sync operation is not in progress, it will show last sync status.
Proxy Settings - This is required, if you go through a proxy server to access Internet.
Supports two modes - Use Windows Default Proxy | Manually specify a proxy server
IP and port and if your proxy server requires authentication that can also be entered. When
you "Enable Proxy Settings" you must enable either one of "Use Windows Default Proxy
Settings" - this will auto-select your proxy from windows settings or when you want to
manually enter proxy then enter Proxy Host.
Copy to Gmail's My Contacts - Tick this to add all contacts from Outlook to go to Gmail's
default contact group "My Contacts" This is necessary to see your contacts in your mobile
phone. By default, mobile phones will sync "My Contacts" group only. It is recommended to
keep this enabled when you want to sync outlook to gmail. When you missed it the first time,
enable it and run sync again.
Contacts not seen in Gmail after the sync ? See in "Gmail's Other Contacts", it is at the left of
your Gmail Contacts screen (move the mouse over to the left of that screen to view). Know
more about Gmail's Contact Groups. After you have found that, click on "Other Contacts"
and then select "All" and click on "Add to My Contacts" button. You dont have to do this
everytime. This is just a one-time task. Can't see the Contacts in your mobile ? do as
above.
IMPORTANT INFO ON DELETE OPTIONS: After installation, please run a 2way sync
once without using the delete option.
Contacts Sync now stores the timestamp after completing every sync. This last sync time is
used to identify whether to re-create or delete a contact, applies to "Delete in both
Outlook/Gmail".
There is no change in the way updation of contacts works. Here is an example of how last
sync time is used:-
1) Suppose the Last Sync Time is July 5, 9.00 AM
2) And Delete option is both ways.
3) Then Delete an existing say a "Test Contact" in Outlook
Contacts Sync will now know that "Test Contact" is an old contact and so it will delete in
Gmail. If you sync without Delete option then "Test Contact" will be re-created again in
Outlook since it already exists in Gmail. It works as a 2way merge without the delete option.
So any deletion of existing Contacts in either direction after "last sync time" will be deleted in
either direction. If your system clock is inaccurate then this might delete the contact in one
direction when you have added in another direction.
Troubleshooting:
This can happen if you have .NET Framwork 4.0 without the older versions of the .NET framework.
Download and install .NET Framework 3.5 to fix this problem. If that does not fix, click here to seach
in Googlefor possible solutions or email us.
Solution: If you feel you have entered your Gmail username and password correctly, then after
entering/modifying Gmail username and password, make sure you click "Save Settings" button.
Contacts Sync first needs to store your Gmail settings before starting the sync. If 2-step verification
is turned on in your Google Account settings, do not use the password that you get by voice/text
message, you must create a application specific password and use that in Contacts Sync. Learn
more about this from Google.
3. Contacts Sync transfers Outlook contacts to Gmail "Other Contacts" but the contacts are not seen
in Android phone.
You need to modify the Display settings in Android phone inorder to view all contact groups from
Gmail. Here is how:
Navigate to Contacts and then go to Menu -> Display Options. Here you can select each account
and also select the Groups that you want in your contacts in Gmail to show up on your Android
Contacts list. Typically tick "All other Contacts". You may also need to modify "Accounts & Sync"
settings to sync the right contact group in your Android phone.
5. Selecting a Outlook Contacts Folder: The pull down menu extends beyond the right side of the
available window. This hides the down arrow of the pull down menu.
This can happen when the name of your Outlook Contacts folder is very long. Just click on the pull
down menu and press the down/up arrow key and you should be able to select the folder. Or try to
rename the outlook contacts folder which has a long name and then click Load Default Folder again
and now you should be able to see the down-arrow of the pull down menu and you can now choose
the folder using your mouse.
Email us to get an upgrade. After you upgrade, you will see the correct email format of your contacts
getting transferred to Gmail.
This error is most likely due to connection problem - check your internet connection. Firewall/Proxy
settings might also cause this error. You will also get this error when Gmail server is not reachable.
Try again after sometime.
8. Error: Retrieving the COM class factory for component with CLSID {0006F03A-0000-0000-C000-
000000000046} failed due to the following error: 80080005.
Make sure you run both Contacts Sync and Outlook with same level of user rights. If you have run
Contacts Sync with (Run as Administrator) admin privileges to save Gmail settings, then restart
Contacts Sync and run it with normal user privileges.
9. Error: system.invalidoperationexception
Either you dont have Outlook or Outlook is not properly configured with an email account and
Personal Folders (.pst file). Reconfigure outlook with new Personal Folders using new Outlook Data
file and try again. You will also get this error when there is no valid Contacts folder in your Outlook.
10. Error: Unable to cast COM object of type 'Outlook.ApplicationClass' to interface type
'Outlook._Application'. This operation failed because the QueryInterface call on the COM component
for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following
error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A
(TYPE_E_CANTLOADLIBRARY)).
Your installation of Outlook is corrupt due to conflict with another version of MS-Office. See this link
for a possible solution.
If you still have problems in making Contacts Sync work, please send us the screenshot or
copy/paste the full error and send it to us by email. We would be happy to assist you to overcome
any issues related to Contacts Sync.
Duplicate Contacts: See more information from Google. Please keep these info in mind and
organize your contacts accordingly. The following info is from Google/iTunes sync. And this info
applies to synchronization of contacts in general.
"Subtle differences in contact information may cause the system's syncing software to consider
contacts or their information to be distinct. These differences include small changes in a contact
name or company name, and differences in the type of email (work, home, other) or other address
information. Similar but distinct information will lead the system to treat contacts or information on
contacts as unique, causing these contacts to be synced separately.
Contact names or addresses synced incorrectly: The sync software makes its best guess at
determining the structure of names and addresses. Occasionally, errors can occur, particularly
names in non-Roman scripts or unusual names, such as nicknames."