ILOILO STATE COLLEGE OF FISHERIES – SAN ENRIQUE CAMPUS

School of Management

THE SATISFACTION LEVEL OF STUDENTS IN THE ENROLLMENT SYSTEM

OF ILOILO STATE COLLEGE OF FIHERIES – SAN ENRIQUE CAMPUS

A Thesis

Presented to the

Faculty of the SCHOOL OF MANAGEMENT

ILOILO STATE COLLEGE OF FISHERIES - SAN ENRIQUE CAMPUS

San Enrique, Iloilo

In Partial Fulfillment

Of the Requirements for the Degree

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION

Daisy De asis

Madelene Palomo

Rosemarie Villalobos

Eliza Mae Taculad

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CHAPTER I

INTRODUCTION

Background of the Study

The problem is Iloilo State College of Fisheries, San

Enrique Campus is still using the old and manual way of

enrolment that takes days and weeks to finish. One of the

factors considered in studying in this study is the lack of

man power to accommodate all enrollees. The tedious task of

filling out the application form and inaccuracies of

information provided by the students also considered. These

factors cause enrolment delays, which is the advantageous

to the enrolment personnel and the enrollees. Thus, the

researches gathered data necessary in the enrolment system,

which is design to benefit the schools teachers, and the

students and especially the school administrators and

faculties as well because they can access and, manage

information directly and conveniently. Hence, we conduct

this study to improve the enrolment system at Iloilo State

college of Fisheries, San Enrique, Campus.

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Conceptual Framework

Figure 1. Shows the conceptual framework of the study.

Independent Variables Dependent Variables

Personal Profile

 Age
 Sex Satisfaction level of
students towards
Mode of Payments
enrolment system
 Partial
 Full

Types of Students

 New
 Old
 Continuing

Figure 1.

Specifically, this study seeks to answers of the following

questions:
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1. What is the satisfaction level of students in the

Enrolment System when classified according to (a) sex, (b)

age (c) full, (d) partial and (e) new (f) old and (g)

continuing?

2. What are the satisfaction levels of students that

affects the enrolment system?

3. Are there significant differences in the satisfaction

level when classified according to (a) sex, (b) age?

4. Are there significant differences in the satisfaction

level when of classified according to (a) full, (b)

partial?

5. Are there significant differences in the satisfaction

level between the factors that affect the enrolment system

when classified according to (a) new (b) old and (c)

continuing?

Hypotheses

In view of the preceding problems, the following are

hypothesized:
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1. There are significant differences in the satisfaction

level of students in the enrolment system.

According to (a) sex, (b) age (c) full (d)partial and

(e)new, (f)old and(g)continuing.

2. There are no significant differences in the satisfaction

level of students in the enrolment system when as a whole

and classified according to (a) sex, (b) age (c) full (d)

partial and (e) new, (f) old and(g)continuing.

Significance of the Study

The result of the study may have beneficial value to

the following:
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School Management- From the result of this study the

school management may exert effort to improve the

Enrollment system. It will help them to lessen their

work and help them also to have a fast way of

enrolling student.

Accounting officer- It will help them to lessen their

work and less time consumed in handling the enrollment

process for the students.

Students – From the result of this study it may help

the students to have wider information on how the

enrollment system runs and to help them have an easier

enrollment.

Future researchers- Those who are interested to

conduct related researches may use the result of this

study as their springboard data.

Definition of Terms
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For clarity and better understanding, the following

terms are defined operationally:

Enrollment System - To enter (someone) as a member.

A system design to perform the process involved in

registration, advi9singb assessments, and payments of

students as well as scheduling of classes. (Webster’s new

world college dictionary,2010).

In this study enrollment is a system used at Iloilo State

college of Fisheries-San Enrique Campus.

Satisfaction level- the act of providing what is needed or

desired.

Approval when comparing products perceived with performance

with his or her expectations. Also could refer to

discharge, extinguishment, retirement of an obligation to

The acceptance of the obligor, or fulfillment of a claim

(Webster’s new world college dictionary, 2010).

In this study satisfaction level referred to the

performance or expectation.
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Students- a person formally engaged in learning, especially

one enrolled in a school or college (Webster’s new world

college dictionary, 2010).

In this study students were the respondents

Mode of payments- a payment is made, such as cash, check,

or credit card (Webster’s new world college dictionary,

2010).

Age-a period of human life, measured by years from birth

(Webster’s new world college dictionary, 2010).

In this study age refer to a year a student has live

Sex-Either of two main categories (male and female)

(Webster’s new world college dictionary, 2010).

In this study sex refers to the gender of the

respondents

Scope and limitation of the Study

This study primarily focused on the satisfaction level

of students on the Enrollment System. Conducted during

academic year 2017-2018, this descriptive study

utilized selected students from first year to fourth

ILOILO STATE COLLEGE OF FISHERIES – SAN ENRIQUE CAMPUS
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year. The students were classified according to sex

and age. The random sampling method was employed in

the selection of respondents.

CHAPTER II

REVIEW OF RELATED LITERATURE

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This chapter presents and discusses the literature related

to present study. It includes two parts: (1) Enrollment

system (2) Satisfaction of students.

Part one, Enrollment system, cites the different types of

enrollment system in the Iloilo State College of Fisheries-

San Enrique Campus.

Part two, satisfaction of students discusses the

satisfaction of students in the enrollment system.

According to Hossler and Bean (1990), Enrollment system is

not just an organizational concept: and a systematic set of

activities design to enable educational institutions to

exert more influence over their student’s enrollments. It

is both a process and series of the activities in the

entire campus,

Factors that affecting in enrollment system at iscof sec

.it was significantly because the results of this study

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Well help to the administration to improve their enrollment

sytem, Campus administration, faculty and staff to take

appropriate measures for the improvement of the enrollment

system in Iloilo State College of Fisheries.

Moreover the result of the study will contribute in

devising a strategy of the enrollment system.

Satisfaction of students is a complex construct influence

by the variety of characteristic of students and

institutions (Thomas and galambos2004).student satisfaction

is over all response not only to the learning experience of

the students (Wiers Jenssen 2002).

Satisfaction –a fulfillment of need of desire, the pleasure

obtained by such fulfillment. Satisfaction is the feeling

of displeasure or disappointment attain from comparing the

services and assessments to the students in the enrolment

system.

Summary
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Related literature and studies which were discussed in

this chapter serve as the foundation for analysis of the

data that were gathered for the present research.

Factors that affecting in enrollment system at Iloilo

State College of Fisheries-San Enrique Campus.it was

significantly because the results of this study well help

to the administration to improve their enrollment system,

Campus administration, faculty and staff to take

appropriate measures for the improvement of the enrollment

system in Iloilo State College of Fisheries.

Satisfaction –a fulfillment of need of desire, the

pleasure obtained by such fulfillment. Satisfaction is the

feeling of displeasure or disappointment attain from

comparing the services and assessments to the students in

the enrolment system.

CHAPTER III
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METHODOLOGY

This chapter is divided into three parts: (1) Purpose of

The Study and Research Design, (2) Method, and (3) Data

Analysis Procedure

Part One, Purpose of the Study and Research Design,

Restates the main objective of the study and introduces

The research design and variables used in the study.

Part Two, Method, describes the participants, the data

Gathering materials, and the research procedure

Employed.

Part Three, Data Analysis Procedure, discusses the

Statistical tools used in analyzing the obtained data.

Purpose of the Study and Research Design

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This study aimed to determine the Factors that affect the

satisfaction level of students in the Enrollment system at

Iloilo State College of Fisheries San Enrique Campus

S.Y.2017-2018.

The descriptive method of research was employed in the

study. This method is the most effective method to be used

when looking for the answers to questions without

manipulating or influencing the subjects being stated

(Journoud, 1995).

Shuttle worth (2001) as cited by Bonilla (2011) explains

that this type of research focuses more on observing the

subjects and making scientific conclusions as to their

behavior in respects to the research matter at hand.

Sampling Method
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Respondents

The participants in this study were the randomly

selected students from first year to fourth year.

Data Gathering Instrument

The instrument used in this study was standardized barrowed

checklist. The test into two parts.

The first part was composed of the respondent’s

personal information such as age, sex, full, partial, new,

old, continuing.

The part two is the questionnaire proper: it gathers

the responses of the respondents concerning the

satisfaction level of students in the enrollment system.

The participants are request to put check (/) mark on the

column which corresponds to their answers.

Questionaires:
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1 2 3 4 5

The institution tools and equipment use

during the Enrollment period.

The service provided by the OSA during

enrollment period.

The service provided by the Guidance Councilor

during enrollment period.

The service provided by the library staffs

during enrollment period.

The service provided by the Instruction Office

during enrollment period.

The service provided by the Registration

Office during Enrollment period.

The service provided by the Accounting office

during enrollment period.

The service provided by the Cashier office

during the enrollment period.

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Legend

1. Highly satisfied

2. Satisfied

3. Average

4. Dissatisfied

5. Highly Dissatisfied

Procedure

The published data-gathering instruments were

utilized to obtain data for the study. The data-gathering

instrument was personally distributed among the randomly

selected students and they were properly briefed by the

researchers how to answer the Questionnaire. This was done

to ensure that the data will come out valid. Accomplished

instruments were retrieved, the obtained Data were

tabulated, computer-processed, and Interpreted using

appropriate statistical tool

Data Analysis Procedure

The following statistical tools were used in the

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Analysis and interpretation of the data gathered:

Locale of the Study

This study was conducted at the School of Management

building specifically at the Function Room of Iloilo State

College of Fisheries-San Enrique Campus, San Enrique Iloilo

located at Garrido Street, San Enrique, and Iloilo. The

school is four and a half kilometers from Passi City. It is

adjacent to San Enrique National Comprehensive High School

at the North side of San Enrique Central School.

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