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CHAPTER 1
ADJUSTING TO MULTIPLE ROLES
Adjusting Multiple Role
Besides teaching and responsible as classroom managers, teachers need to do things
which they may feel unprepared, such as:
Respond to children's emotional needs
Resolve personal conflicts and settle fights
Serve as surrogate parents and mentors for children who lack positive role model
Act as confidantes to students who are struggling with personal issues
Identify children suffering from abuse, neglect, drug abuse and a variety of
emotional problems, and make appropriate referrals when necessary
Access student's developmental transitions and guide their continued physical,
emotional, social and spiritual growth, in addition to their cognitive development
Lead discussions dealing with an assortment of emotional and personal issues
Participate in individualized education programs (IEPs)
Conduct parent conferences on the phone and in person
Function as a problem solver for those children in the throes of crisis
Why Teacher Need Counselling Skills?
Reality of daily school life:
• As you stand in front of the class talking about arabic, islamic knowledge or
grammar, you cannot help but notice the children who seem tired, lonely or
troubled
• As you sit at your desk grading papers, you will be visited by children who trust
you, children who want someone to listen to them and understand them
• As you speak with parents or other colleagues about your students, you will be
required to demonstrate a high degree of interpersonal sensitivity and skills
Counselling Skills For Teachers
Counselling will help teacher not only adjust more flexibly to the variety of roles you
will take on in your classroom and school but also help yourself in a number of ways
such as:
• Enhancing the intimacy of all your relationships
• Making you more sensitive to your own inner feelings, as well as more fluent in
expressing them
• Working through interpersonal conflicts more easily
• Handling discipline problems with less disruption and drama
• Talking youself through upsetting situations in order to reduce negative feelings
• Processing unforeseen problems in constructive, systematic ways
• Confronting your own unresolved issues that get in the way of your beeing more
effective personally and professionally
GENERAL ROLES INSIDE CLASSROOM
Life inside classroom involves not only the scheduled activities and subject you
have planned, but also many other issues that will spontaneously from current
event or student's life
While structuring a learning environment, the educator has to:
– be aware of students' physical, emotional, social and intellectual needs.
– create a pleasant atmosphere in the classroom where children can feel safe
physically and secure psychologically to explore the world of ideas
– begin to develop rapport and build trust as soon as the students enter the classroom
– be kind and helpful, inviting and stimulating throughout the learning activities
– work toward build the self-respect and self-esteem of each student
– work toward fostering tolerance and cooperation by adapting methods and style
according the cultural backgrounds and students' needs
– provide experience for students to, learn to be a good citizens and wise in making
decisions
– offer support and encouragement to each students
CHAPTER 2
UNDERSTAND THE PROCESS OF HELPING
Suggestions for Learning Counselling Skills
1. You cannot learn helping skills by reading about them instead you to practice it
2. Being in a helping role is not natural
3. You are dealing with concerns not problem
4. Don't give advice instead give them suggestions (unless you want to be blame if
something bad happen)
5. Don't try to do too much (it is not your problem but the students'. All you can do
is help students not feel so alone, show that you understand and demonstrate
that you support them)
6. 'Slip' into a helping mode (clear out your mind, resist distractions and don't be
judgemental of what you heard)
7. Don't let yourself feel overwhelmed
8. Be patient with yourself
Practice a Helping Mind-set
1. ATTENDING SKILLS
- It sounds easy but if you observe your
Attending Behavior
interactions with friends, you would notice,
while addressing you and purportedly S: Face the other Squarely
listening, a friend is also probably
H: Head nods
engaged in a number of silmutaneous
activities such as, looking over your O: Adopt an Open Posture
shoulder, waving to someone walking by V: Verbal Following
or grooming hair.
- Attending to your clients means giving E: Speech
him or her your total, complete, and L: Lean toward the other
undivided interest.
E: Make Eye Contact
- It means using your body, your face,
R: Be Relatively Relaxed
your voice, your eyes, to say “nothing
exists right now for me except you”.
2. LISTENING SKILLS
3. EMPATHIC RESONANCE
To prove that you have understood the
Empathy is “the counselor's ability to
speaker (client).
sense the client's world the way the
Consists of passive listening (non-verbal client does and to convey that
and verbal attending) and active listening, understanding to the client”.
in which you directly responding to what
you heard (ex. you give feedback, You empathize with your client by an
reflects whenever appropriate to let the alert attentiveness to facial
client knows that you heard him). expressions, body language, gestures,
It is a skill that is learned through practice silences and so on..
and experience. If you practice empathy, you build an
Goals of listening: open, trusting, and accepting
atmosphere on the side of the client.
- to gain understanding of the client and
his/her problems. Your goal is to be a perfect listener
while you collect information, help the
- to provide accurate feedback to the
client. student feel comfortable disclosing and
exploring his own feelings and build
- to show concern, care, and respect trust in your relationship
for the client.
4. EXPLORATION SKILLS
Open Ended Question
Are those that can’t be answered in a few words.
A. Questioning
Encourage others to talk and provide you with
Questioning is one of the most maximum information.
popular and essential
counseling techniques. Typically, open questions begin with what, how, why,
or could ( e.g. “Could you tell me what brings you
Questioning is simply an here today?” )
interrogative statement that
Closed Ended Question
requires either a closed-ended
answer (e.g. yes or no) or an Can be answered in a few words or sentences.
open-ended answer.
They have the advantage of focusing the interview
One important purpose of and obtaining information, but the burden of guiding
questioning is to gain additional the talk remains on the interviewer.
information for the purpose of
clarifying a statement that has Close questions often begin with is, are, or do (e.g.
been made by the client. “Are you living with your family?” )
cont. questioning
Effects of “too many or too poorly phrased questions”
:
Some info about questioning
indicator: Offend the client- he or she may feel
• What and How - (generate interrogated
flexible and generous amounts Reduce personal responsibility for the helping
of information). process.
• Why - (likely to force
explanation, intellect- utilization, Increase the client’s independence on the
or rationalization). counselor.
• Would and Could - (request the Encourage socially acceptable answers rather
client’s willingness or ability to than honest responses.
provide more information or
pursue a course of action). It is important to gather very specific information
• Did, Do, Are, and Will - (often in a very potentially threatening or dangerous
yield yes-or-no answers). situation. For example, if a child expressed
• When - (yields a limited suicidal thoughts, it would be very appropriate to
answer in reference to time of ask specific questions such as have you ever
an event). tried it before? The respond for this questions
would give the need to take some definite
preventive action.
B. Reflections
C. Giving Feedback
Reflection is one way of
The aim of giving feedback is to help clients
expressing to clients that we to become more aware of what they are
listen to their concerns.. doing and it’s effect on others.
It is a technique wherein the Feedback is unlikely to be helpful if the client
counselor mirrors what the client feels criticized, attacked, or forced..
is saying or feeling during the
moment. Basically there are two types of feedback;
constructive and positive
Two types of reflections:
Constructive feedback has three criteria:
1. Reflection of content specific, sensitive, and supportive.
(similar with paraphrasing)-
restating the content of Positive feedback may increase clients'
what the client says. confidence that they are able to pursue their
goals, leading them to expect successful goal
2. Reflection of Feeling- attainment (praise the students)
restating the mood or
feeling communicated by It may encourage clients to repeat behaviors
the client. that lead them toward attaining their goal.
D. Self-disclosure E. Clarifying
• In self-disclosure, the • Clarifying is responding to unclear message and
counselor shares personal contradict feelings of clients by focusing on
feelings, experiences, or underlying issues.
reactions to the client.
• When using clarification, the counselor has the
• The purpose is mainly to client clarify vague or ambiguous statements,
improve clients' mental and thoughts, feelings or behaviors.
emotinal state.
• Clarification can be an important tool when clients
• It may be helpful for clients to are extremely emotional and may not be thinking
know the ways counselors
clearly enough to present details in a coherent
struggled with similar problems
manner.
as theirs (if counselors do
experience the same • Clarification can be differentiated from a
problems..). paraphrase: clarification is to gain clarity about
• This may make the clients feel vague or ambiguous material, whereas a
“relief”, because they know paraphrase intends to communicate to the client
there are others who have that the counselor is listening, has understood
experienced the same what has been just said, and involves an invitation
problems.. to continue speaking without interruption
F. Summarizing
• Systematically integrate the important ideas contained in a client’s story and restate them.
• Helps a client review what has been said.
• Summarizing is needed when:
A client’s comments are lengthy, rambling, or confused.
When a client present a number of unrelated ideas.
To add direction and coherence to an interview.
To move from one phase of an interview to the next.
To conclude an interview.
5. ACTION SKILLS
A. Information giving
• Information giving involves providing the client with factual information that may assist them in
some way (such as details of a community support group or scholarship option).
• Sometimes clients are not sure where to start to look for the information they need, so
counselors can help their clients find that starting point.
• In giving information counselor should provide data or facts relevant to the client’s needs.
• Be direct, clear, specific, concise and concrete.
B. Suggestion giving
Suggesting can be ineffective if:
The counselor communicates a tone of low expectation, lack of confidence in the client,
or disrespect in regards to the client’s capacity to benefit from the advice.
The counselor does not have adequate rapport with the client.
Don’t do it if it is not necessary and appropriate, because you will be blamed if the
suggestion that you give turn out to be disastrous, besides you may do more harm to
the student. Remember, giving suggestion can be an abusive helping strategy , if it is
done inappropriately.
It would be more effective for a teacher/counselor to give suggestions rather than advice
C. Goal Setting E. Reframing
• Make sure goals are D. Problem Solving Reframing is a way of thinking
really related to the about things that clients present
central issue that the to you in a completely different
client is facing. Problem solving
involves a sequential light (seeing the client's situation
• Involve the client in series of steps. from a different perspective).
goal setting, do not The counselor consider
dictate to them.. Define the problem.
alternative lenses from what
• Construct goals that Specify the goals what is being said or done by the
are realistic, specific & client, effectively saying 'let's
Develop look at it another way..
attainable. alternatives that
• Take small, might be It helps clients to more
manageable steps. constructive. constructively move on from a
situation in which they feel stuck,
• A client extreme Narrow the choices negative or confused (help them
enthusiastic to change to those that seem
change how they feel about a
can become most realistic.
situation).
problematic, naively Put the plan into
believing he or she can It is also aimed at shifting clients'
action.
do everything perspective to be more
overnight. empowered to act..
F. Confrontation
Confrontational is seeking clarification from the client when we notice there are
“discrepancies” in his story.
It involves listening to the client carefully and respectfully, and then seeking to help the client
examine self or situation more carefully.
Thus, confrontation is a supportive challenge
For example:
Client: (Smiling) It makes me so angry to even think about what he did to me.
Counselor: I can understand how angry that would make you feel. Were you aware of the fact that
you were smiling when you stated how angry you were? I wonder if you can say that you're angry
and express some of your anger when you do so?
Client: (Screaming) Ahhhhhh!!! It really makes me angry that he did that to me!!! (Laughing). Wow.
That felt good!
G. Encouragement
An intentional effort to foster hope in those who are without it
H. Strategic Interventions
There are some intervention that can be used as a teacher throughout the 'action stage' and you can
also consult a school counselor or a psychologist to employ these methods or consult about difficult
situation that you can't resolve on your own.
I. Paradoxical Directive
- A fancy term describing 'reverse psychology' or asking someone to do the opposite of what is
desired
II. Prescribing the Symptom
- Prescribing the symptom is most effective for resistant clients. It turn their resistance to good use,
challenging the the symptom. It is an excellent way for some people to gain awareness of what they
are doing that is not working well for them. When you are prescribing the symptom, it is important to;
Speak in a light, joking way, with no judgment, and Describe the behavior, encouraging the person to
do it even more.
III. Miracle Question
- An indirect way to get someone to supply a solution to her own problem. Invite the student/client to
envision and describe in detail how the future will be different when the problem is no longer present.
IV. Identify Exceptions
- The main goal of this strategy is to help the students realize the extent to which he is exaggerating
the problem and overgeneralizing its effects.
V. Externalizing
- Suit students who acting out as they directs their behavior onto the outside world particularly onto
other people. They review themselves as blameless. This intervention focus on how to help studengs
disown self-believe
VI. Power Hierarchies
- In order to change one student's behavior, you might have to look at how it is being reinforced,
encouraged or stimulated by others, thus making a change in the way power is allocated
CHAPTER 5
COUNSELLING SKILLS IN THE CLASSROOM
INTRODUCTION
• This chapter focus on how teachers might handle problematic or
disruption students in a group or classroom.
• Rather than choosing the most obvious responses, such as scolding
the students, answering them or ignoring them, the teacher reflects
back what he hears.
• Other than that, you can use open over closed ended question to
promote more explanation
• These to help build a learning community emphasizing the values of
curiosity, respect, tolerance, responsibility and caring
• In counselling, we called it as group counselling (for GUIDE students)
ROLE OF A TEACHER IN GROUP PROCESS
• To spice up classes
• Supplement academic learning with emotional growth
experiences
• Help children deal with the important issues in which they
are struggling such as peer acceptance, personal identity,
values clarification, moral and emotional development,
relationship problems, stress management and other
adjustment difficulties
• There a number of students struggle with similar issues
Characteristics of Process-oriented Groups
1. The emphasis is not on content
2. Participants are encouraged to share their own personal
reactions to ideas rather than ideas themselves
3. Small talk, rambling and focus on outsiders is not permitted
4. Process group are student centered rather than teacher centered
5. Students speak only for themselves
6. The teacher's attention is focused primarily on the dynamics and
process of the group
WAYS OF PROCESS GROUP CAN HAPPENED
1. Something spontaneously arise in class that lead to a deep
discussion and in-depth processing.
Perhaps there is a strategy in the community or one of the students in the
class is having a problem in which others can relate. Deep discussion is
needed if you think it is constructive at that moment.
2. A deliberate structure as a part of your learning environment.
Perhaps you will have students role-play a scene from literature or history and
then have them talk about what was stirred up for them
You could put students in small groups and direct them to talk about
something related to the current topic that they don't understand and how
they feel about that.
VARIETIES OF GROUP PROCESS
1. Structured group activities
- As simple as dividing a class into subgroups to discuss how they feel about a film they reviewed
or books they read, to help children achieve greater self-awareness and understanding of
others.
2. Fishbowl structures
- The teacher works with a smaller group of children in the middle of the room (the
participants) with the rest of the class forming a circle around them (the observers).
The participants inside the fishbowl are afforded a more intimate experience in which
they demonstrate principles that the observers can also learn. After a round, observers
and participants switch roles.
3. Guidance group
- Supplementing children's learning in academic subjects with specialized training in
more pragmatic areas of immediate interest.
4. Support group
- Organized in school under the guidance of a few counselors who recognized that
teachers often had a much better handle on the daily lives of students. The teachers
were prepared and trained as teams of two co-leaders and assigned to begin support
groups in their school.
PROS VS CONS
ADVANTAGES DISADVANTAGES
Uses resources more efficiently Confideltiality difficult to enforce
Encourages intimacy and trust Requires more skills and competence
Provide support systems for change Forces conformity and peer pressure
Teaches skills for interpersonal success Leader has less control and influence
Provides opportunities for vicarious Students received less individual help and attention
learning
Helps students practice new behaviour Casualities can occurs, especially when leaders are
untrained and students pressured to do things for
which they don't feel ready
Provide honest feedback
Makes the teachers job more fun
Bear in Mind!
• Don't attempt any structure without supervision available from someone who has
more training such as school counselor, social worker or psychologist.
• Establish clear rules and boundaries that are designed to safeguard students'
rights. These should include but not be limited to each person taking a turn,
speaking respectfully, speaking only for him/herself, not interrupting others and so
on
• Do not force students to disclose personal information beyond what they are
comfortable with. Casualities are most likely to occur when people do more than
they are ready to do.
• Because peer pressure is so strong among student, the individual rights of each
participants need to be protected
• Remain sensitive to cultural differences in the ways children from various
background respond in groups
• Understand clearly that there are specific times when you as a leader must
intervene in order to protect the safety of the children and to ensure that your
groups run smoothly
WHEN TO INTERVENE IN GROUP?
• To stop abusive behavior or hostility
• To enforce rules upon which everyone has agreed
• To cut off distractions and digressions
• To model appropriate ways of being
• To spice up boredom and passivity
• To correct irrational or distorted thinking
• To reinforce disclosures
• To provide structure as needed
• To stop complaining
• To stop someone who is feeling anxious
• To confront inconsistencies
• To give constructive feedback (must be specific, sensitive and
supportive)
GETTING SUPPORT FOR YOURSELF
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