UPASANA MUKHERJEE  +1-734-383-6802

24781 Verdant Sq, Farmington Hills, MI 48335, USA  mukherjee.upasana1@gmail.com

Upasana is a Learning and Development professional with 10+ years of multifaceted experience in
Instructional Design; Content, Technical and Ad Writing. She has diverse experience of working for
numerous Fortune 100 Healthcare, Energy and Utility, Financial Services customers from North America as
well as home projects of some of the world’s leading IT and consulting organizations, including KPMG and
Accenture. Besides her professional engagements she also keeps herself abreast with latest technologies and
methodologies in L&D domain through regular participation in courses and certifications.
Upasana is an Indian citizen and a Permanent Resident of Canada, currently living in Michigan, USA.

RELATED ACADEMIC QUALIFICATION

Pursuing Instructional Design Graduate Certificate from University of Wisconsin-Stout. Awarded Credly
badge ‘UDL Apprentice’ as part of the course.

• Post Graduate Diploma in Instructional Design from Symbiosis, India (2010)

• Coursera Certification on Gamification (offered by University of Pennsylvania) (2014)
• Udemy Certification on Moodle 3 (2018)

PROFESSIONAL EXPERIENCE (in reverse chronological order)

Various Positions (USA) June 2015 onwards
 January 2017 onwards: working as Freelance Content Writer for various companies producing content
on topics ranging from travelogues to lifestyles, editing and reviewing ILT material, user guides etc.
 August to December 2016: Worked for couple of organizations as contractor of Kelly Services (Troy, MI).
o Ad Writer, Genpact: worked as a Google AdWords team member and was responsible for
creating advertisement content for the client. Received ‘Best Quality’ weekly award
o Writer, Stanley Black & Decker: responsible for various documentation tasks
 June 2015 – July 2016: break due to US relocation and personal reason
 Technical skills acquired: Adobe Captivate 7, 8, Lectora Inspire 17, TechSmith Camtasia 9

KPMG Global Services (Montvale, NJ & Bangalore, India) June 2013 to May 2015
Consultant - Instructional Design
 As a part of L&D advisory team of KPMG Global Services, primarily developed courses for KPMG
Advisory USA. Managed the task of finalizing courses across Advisory University (AU) to cater to the
employees across Advisory division all across the world. Participated in onsite trainings and
workshops in Montvale, NJ.
Key Responsibility Areas:
 Designed, managed and evaluated learning activities for Instructor-led and Virtual Instructor led
deliverables for KPMG Advisory business division
 Advisory University: major tasks included analyzing needs, identifying gaps and creating a live
document for identifying and reporting gap analysis within the courses, updating status of each courses
across all Finance module, minimizing challenges and contributing to the success of the project.
 Managed client interactions with US Course Managers independently on a regular basis
 Prepared the project timeline document for the Advisory University courses
 Collaborated and guided the graphic designer to implement the layout and design ideas as per the
company brand to match the content
 Prepared formative, authentic, synoptic and summative assessments
 Developed performance support tools like Job Aid, Checklist, and Participant/Facilitator Manual
 Technical skills acquired: TechSmith Camtasia 8, Microsoft Office Suite

Accenture (Bangalore, India) January 2012 to June 2013

Analyst - Instructional Design
 Based out of Content Development Center India, worked for couple of Fortune 50 Energy and Utilities
customers and some Accenture home projects.
 Performed training solution production; integrated the module content and media to meet detailed
design specifications. Designed and created tool-focused, performance enabling deliverables.
  Awarded ‘Numero Uno’ for overall excellence within entire Content Development Center India.
 Achieved ‘Eagle Award’ for precision and meticulousness in delivery.
Key Responsibility Areas:
 Implemented adult learning theories to create engaging learning deliverables
 Experienced in conducting front-end analysis and offering instructionally sound learning solutions
 Captured and annotated simulation-based training material using Adobe Captivate, Rwd Uperform
 Developed engaging courses by using Articulate storyline
 Worked with various tools and trained teammates (authoring tool Lectora, LMS Moodle)
 Collaborated with graphics team, contributed to design ideas matching the content
 Conducted peer review to maintain quality of the deliverables
 Created and maintained query log for the SMEs
 Followed Kirkpatrick’s model for evaluating participants’ learning in Accenture home projects
 Technical skills acquired: Adobe Captivate 6, Articulate Storyline 2, Lectora 11, Rwd uPerform 4.10

Wipro Technologies (Pune, India) May 2010 to September 2011

Associate Consultant
 Created SAP Navigation and user guide courses for Energy and Utilities sector customers; primarily
following ADDIE and ARCS model. Applied appropriate adult learning theories to develop detailed
design documents for instructionally sound content. Guided the new team members with processes,
standard guidelines and theories of instructional design. Conducted ID sessions for new joiners to help
them pace up with the existing team.
Key Responsibility Areas:
 Managed design related calls for the onsite client
 Prepared and managed the Project Timeline document
 Prepared Course Outline, Design Document and Storyboard for SAP navigation and user guide
 Prepared discussion document and issue log for addressing the SMEs onsite
 Captured and annotated simulation-based training materials using Adobe Captivate
 Developed training material for Instructor Led Training (SAP MM, FICO, SD)
 Annotated simulation-based training materials using the software Rwd Uperform
 Prepared Leader/Participant Guides for classroom trainings as part of project scope
 Technical Skills acquired: RWD uPerform 4.10, Adobe Captivate

IBM (Kolkata, India) July 2008 to May 2010

Instructional Designer / Tech Writer (contract position)
 Worked in Health Care sector, primary client was a major US Fortune 50 Health Care company.
Key Responsibility Areas:
 As Tech Writer, translated the Standard Operating Procedures into process diagrams with Visio.
 As Instructional Designer, developed simulation-based training materials for various ERP modules like
Procurement, Finance and HR with the tool UPK in JD Edwards platform
 Developed design document and training material for “Train the Trainer” sessions in ILT
 Created User Manuals, Installation and Maintenance Guide, updating SLAs and SOPs
 As a part of Quality team peer reviewed e-learning courses created by new team members
 Technical Skills acquired: Oracle User Productivity Kit (UPK), Visio

Various Positions (India) August 2006 to June 2008

 Worked as an Ad Writer for an eCard company (www.123greetings.com). Produced e-card content for
festivals and general event segments. Managed social media promotions through blog marketing.
 Content Writer at Compare Infobase Ltd, a content development company focusing in travel and
lifestyle.

ACADEMIC QUALIFICATION
 Master’s Degree in Journalism & Mass Communication from Sikkim Manipal University, India (2005-07)
 Bachelor’s degree in English Literature from Calcutta University, India (2002-05)