Identify pain areas

Review scorecard/dashboard and look for KPIs not meeting their targets
You review Customer survey/CSAT/NPS to understand the VoC
List pain areas in your business

Select a pain area

Chronic pain - The team tried alternatives in the past however hasent been
successful
Unknown cause/s

Note: Training , Supervision and Inspection are not considered solutions. They are
operational measures and shouldnt be substituted for soln

Develop a proposal for Senior Mgmt/ Steering Committee/Sonsor

WHy wshud we work on this initiative? Opportunity STatement

How much money we can save / generate?

Will will be impact on customer?

What will u work on and not work on?
How should we measure success?
Who should we engage for this initiative??
What are the timelines we are looking?

Senior mgmt will review this proposal ask questions and if convinced will allow u to
proceed. U may want to call it project launch
Once the project is live , you would like to educate your team embers abt the
process.
You will document the list inputs and their suppliers, list of outputs and their
customer and high level process map
You will invite the SME of each process steps and request them to educate u abt the
step/ sub process
Key objective is to build a baseline understanding of the process
Ensure that all team members understand how the process functions, current
operating constraints
You may even ask the team members to walk the floor follow the activities to learn
more

Once your team members are educated about the process the next step to establish
baseline performance. Before you utilize the existing data collected by your data
collection team, you will prefer to check
Have we document a standardized definition of the parameter that we are
measuring?
Do we know the acceptable / unacceptable limits of this parameter?
Are we certain of the reliability of this existing measurement system?
When did we assess the reliability of the existing measurement system and what
were the results?

If you are convinced of the answers for these questions u will utilise existing data
and establish
Current defect rate/accuracy %
Probability failure

And compare it to expected performance the difference observed is the gap. Our
nest step is to identify factors responsible for gap in performance

We will explore factors responsible for

Waste
Risks
Variation
To identify sources of waste
We will
List all activities in our process
Determine time and cost for each utility
Classify each activity as VA/ NVA
If its NVA we may classify further as required or WASTE
Reqd NVAs aka business value add , value add enablers

Our objective to eliminate waste NVA and reduce reqd NVAs . this will soeed up the
process and reduce process costs.

To identify sources of risks

We will
Identify risks at each activity we will ask what can go wrong?