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PREMIERE PRO – FILE IMPORT FAILURE

When I try to import a .MOV file with only video track, I see a “File Import Failure” windows that shows the
error message:

“File has no audio or video stream”

This is a bug due to Cached files

Just delete the cached file that generates the error, or the entire “Media Cache Files” directory placed here:

C:\Users\dntg\AppData\Roaming\Adobe\Common\Media Cache Files


Sometimes you need to delete also the

C:\Users\dntg\AppData\Roaming\Adobe\Common\PTX
directory.