Beruflich Dokumente
Kultur Dokumente
Mangal Pandey
17A1HP401
IMT-H
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A Report
On
Insights and client servicing led communications program for spectrum of clients
and GTM strategy for Hyderabad region
Submitted to:
Submitted by:
Mangal Pandey
(17A1HP401)
IMT Hyderabad
JUNE 2018
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Copyright Notice
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FOREWORD
This Report has been prepared by Mangal Pandey, student of IMT – Hyderabad, as a part of
summer Internship Project. The Program reflects the client service and research work done by him
during his internship at Ideosphere Consulting – Hyderabad, in the area of Public Relations and
Marketing. This Project has been undertaken for academic purpose, hence the project developed
will also be used by the company for their reference in future as and when required, if considered
appropriate.
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PREFACE
The present report on “Insights and client servicing led communications program for spectrum of
clients and GTM strategy for Hyderabad region” is an outcome of my PGDM Internship Program at
Ideosphere consulting. The internship helped me gather hands-on experience in corporate world and an
opportunity to implement the knowledge gained through formal education. The internship program gave
me an opportunity to interact with various existing clients of the organisation in different fields.
The project involved handling existing client services and pitching to potential clientele in Hyderabad
region. The data collected in terms of budding startups and research on T-hub could help the organisation
in the future for client acquisition. The data repository of event lists will act as data source for the projects
undertaken in the future by Ideosphere.
This project would help the company in strengthening the relationship with existing clients and acquiring
new clients that could add value to the organization.
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ACKNOWLEDGEMENT
I would like to express my deepest appreciation to all those who have provided me the
possibility to complete this report. I would like to specially thank my faculty guide, Dr. B.
Pavan Kumar, Associate Professor, Human Resource Management, whose contribution in
stimulating suggestions and encouragement helped me know the real scenario of the learning
and development in the corporate world.
I would like to extend my heartfelt obligation towards Mr. Shoebahmed Shaikh, Director
Ideosphere Consulting, for helping me understand the various nuances of Public relations. His
efforts in guiding me to achieve the goal is commendable.
Furthermore, I would also like to acknowledge with much appreciation for the crucial role of
the Ideosphere team who helped me solving my doubts and showing me the way ahead.
I extend my gratitude to IMT Hyderabad for giving me the platform to polish my skills and
accomplish better in the future.
Regards,
Mangal Pandey
(17A1HP401)
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Table of Contents
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List of Illustrations
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ABSTRACT
The present report aimed to maintain relationship with the existing clients by getting the work
delivered and as well focusing on new client acquisition in Hyderabad. The scope of the project is
developing go to market strategy for Ideosphere Consulting. The data repository of comprehensive
event calendar was collected through various sources that included articles, blogs and internet. All
the potential clients were identified and segregated by the type of industry they work for and hence
creating a list based on the type of industry. The results of the project helped to identify various
potential clients in and around Hyderabad. Research on T-hub and it’s budding startups was
collected as part of the project which will help the organization in future for acquiring potential
clientele.
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1. EXECUTIVE SUMMARY
Public Relations is considered as the integral foundation for individuals, companies and start-ups to
establish their credibility in the market. It has become a fundamental part for every organization to
reach the target audience through various media platforms. In order to establish any brand in the
market, PR works as the intermediary through which people can get maximum media exposure.
Formerly, there were only few PR techniques like press releases, interviews, press conferences and
events to gaze traction but with the development in the technology of the internet and digital
revolution, the business has seen a humongous growth over the period of time. Nowadays, PR is
adapting new methods such as engaging videos, online content, bloggers outreach, influencers and
many more such techniques to achieve maximum limelight.
The Indian PR Industry is expected to grow at a rate at about 17% from FY18 - FY20.
Public Relations sector is expected to reach Rs. 2,100 Crore by 2020.
Digital, Social media and Content driven campaigns will be the game changers in the
Industry and may contribute to as high as 25% of the revenue share
The PR business has witnessed enormous growth over the last few decades, new services such as
digital and social media communications have led to the immense contribution for the growth of the
industry.
A major use of the project will be to develop GTM strategy for Ideosphere Consulting in Hyderabad
region and client servicing by developing media database, Event list, Bloggers list and corporate
outreach.
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2. LITERATURE REVIEW
The literature review includes discussing the concept, various definitions, functions and roles of
public relations; emphasizing on how public relations differs from marketing; discussing the various
models of public relations; and also reviews the location of public relations within the hierarchy
structure of an organization. Furthermore, the systems model is also investigated as well as its
application to public relations. The theoretical approach of the model is significant to this study as it
provides a detailed explanation as to how all parts of an open system need to work together for the
overall success of the system. Therefore, the study uses the systems model to provide a theoretical
underpinning for the study in examining the role of public relations within organizations.
Ravindran, R.K. (2000), Handbook of public relations, Anmd Publication, New Delhi: This
book mentions that public relations has a key role in developing understanding and support for a
particular cause or event. Essentially, public relations helps to define and explain relationships of
mutual benefit between organizations and their key stakeholders amongst both their employees and
their customers or clients. Hence, this signifies that public relations can play an important
managerial role within an organization. It is thus considered as a position of managing relationships
between an organization and its stakeholders and maintaining open communication amongst the
various stakeholders.
Johnston, J. and Zawawi, C. (2004), Public Relations: Theory and Practices, Allen & Unwin,
Sydney: Media relations and placement is one of the key functions in which practitioners may be
engaged. This book explains that it involves contacting the news media, magazines, freelance
writers and trade publications with the intention of getting them to publish or broadcast news and
features about the organization. It may also involve responding to media requests for information
and acting as a spokesperson for the organization. Finally, it may mean arranging for the
production, booking and placement or broadcasting of corporate advertisements used as part of a
public relations programme. Media relations is one of the best-known elements of public relations
because the outcomes can be seen every day in the media.
Wilcox, D. and Cameron, G. (2009). Public Relations: Strategies and tactics, 9th edition,
Pearson Education Inc., Boston: This book explains that people often define public relations by
some of its visible techniques and tactics, such as featuring in a newspaper, a television interview
with an organization’s spokesperson, or the presence of the influencers at any special event. What
people fail to understand is that public relations is a process involving many subtle and far-reaching
aspects. Public relations include research and analysis, policy formation, programming,
communication, and continuous feedback from numerous people to improve upon. The practitioners
operate on two different levels – acting as advisers to the clients or to an organization’s top
management and as technicians who produce and circulate messages in multiple media channels for
the purpose of awareness.
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Facilitating innovation;
Working towards mutual benefit for the organization and its stakeholders;
Contributing towards enlightened choice in decision-making; and
Providing a competitive advantage as an intangible asset to the organization.
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3. COMPANY PROFILE
Today, Ideosphere has built a strong team of professionals across Pune, Mumbai, Bangalore,
Hyderabad, Chennai and Delhi. Within a short span of its establishment, Ideosphere has been able
to work with more than 25 leading brands across India such as Puma, Espirit, Rajasthan Tourism,
Guess, Baskin-Robbins, Anibrain and Scrabble Entertainment.
In late 2012, Ideosphere set up Ourbit Marketing & Communications as a consulting unit
specializing in building communities its brand partners online. Ourbit's clientele include brands
such as Havaianas, GC Watches, Motul, Mustang Socks, and WSD along with other across various
industry verticals
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4. GOAL
To develop Go to Market strategy (GTM) for Hyderabad Region and client servicing for spectrum
of clients of Ideosphere Consulting.
4.1 Objectives
5. METHODOLOGY
5.1 Procedure
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Secondary research will be conducted in order to meet the objectives of the project with the help of
external secondary data, published research papers, authenticated databases and other scholarly
articles. We will try to contact and interact with people working in the organizations, which are
indulging in T-Hub in order to gain valuable insights about what is being currently done in the
domain.
The Project can be divided into three phases. The first phase is generally about learning the nuances
of Public Relations and Insights, News Tracking, building Media database, Competitive analysis of
clients. Second phase of the project is focused on gathering data on T-Hub and T-Hub portfolio
startups that in turn will be used in the third and final phase. The third & the last phase will result in
client engagement, planning and launching of products, assisting events and campaigns.
Hence, by:
Managing the organization’s interaction with current and potential future clients
We aim to popularize the brand in the continent, focusing on improving the business relationships
ultimately leading to client retention, enhance credibility and finally driving growth of the
company.
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6. PHASE 1
The phase 1 was focused on keeping a track of what is and what will be useful info provided in
the newspapers for facilitating the client and to keep a track on the respective industry trends.
This track of information is not only kept by taking a detailed look at newspaper but also by
exploring online articles. Work done in Phase 1 will be also helpful in maintaining a repository
of a collected data to facilitate the work of another client with the same requirement set. Phase 1
also dealt with competitive analysis along with a track of client’s competitor’s movement for the
client to facilitate their marketing strategies.
News Monitoring process involves delivering copies of media content, which is of specific
interest to clients and subject to changing demand in the industry; it includes documentation,
content, analysis, or editorial opinion, specifically or widely. These services tend to
specialize their coverage by subject, industry, size, geography, publication, journalist, or
editor.
It is a very important aspect that needs to be done on a daily basis for the clients. This keeps
the clients updated on the latest happenings related to their line of business.
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Another important aspect of News Monitoring is NYCUs (News You Can Use). NYCUs
include all the latest news coverage and links that are relevant for a particular client. This
has to be done before 11am on a daily basis.
a) Build a media List: A media list is the one that includes business publications, blogs, and
trade publications in relevant vertical markets. At minimum, the information we track
include outlet name, organization, phone, email, social profile links, areas of interest/beat,
and notes.
A media list documents the key media contacts for people who would be interested in stories
about a certain business or area of expertise. These media contacts may include journalists,
reporters, bloggers, producers, freelance writers and editors across print, online, blogs, radio
and television.
b) Build an Event List: The purpose of an Event List is to show a list of events with date,
time, content, location, etc. on a single sheet. This is done so that the clients can explore
various Speakership, Sponsorship or Participation opportunities in different events like
Awards or Conferences.
c) Pull editorial calendar information: Traditional print publications often publish editorial
calendars that show the topics they plan to cover throughout the year. Research the
calendars of our target media outlets and look for topics that align with the content in our
campaigns.
In order to develop an effective strategy for the PR of our clients and their products or services,
it is critical to gain a comprehensive understanding of the surrounding industry landscape
through competitor analysis and evaluation. The analysis provides clients with a unique vantage
point from which to generate a comprehensive PR strategy that will put our client’s organization
in the spotlight.
Competitor analysis for Aviom Housing Finance was donein order to find out the strengths and
weaknesses of their competition, so that that they can make knowledgeable decisions about their
own strategies. The competitive analysis was done via recorded data like newspaper articles,
press release and the website. The competitor analysis was done keeping in mind:
1. Comparison of the engagement level: Tried analysing the content shared by Aviom
Housing and its competitors like Umeed Housing Finance Pvt. Ltd, SRG etc. and tried to
find out the weakness and opportunities available for growth.
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2. Identifying the brand reach: Evaluating the individual social platform presence
(Facebook, twitter and Instagram). Used this data to evaluate the competitor’s reach and the
tactics they are following
3. Quality of content: Housing industry focus on specific content, each of them have their
keywords to focus on. The quality of content is defined by the keywords being used.
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7. PHASE 2
Phase 2 dealt with the corporate outreach, taking T Hub as the main research component. In this
research, the focus was on the T Hub industry and its portfolio start-ups. I researched about the
operation of T Hub, its structure, its growth over the years, the changes incorporated and the
challenges faced. Future plans were also studied to get an insight into the mode of operation for
the future.
7.1 T-Hub
The startups within T-hub are divided into seven sectors and specializations –
Fintech
Healthcare
Agritech
Smart Cities
Transportation and Logistics
Sustainability and Social Tech capturing Big Data
IOT Analytics, Sensors, Cloud and Mobility.
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7.3 Growth
Catalyst – T-Hub’s incubator hosted in total of 206 startups in the year 2016. For the batch
of 2016, there were 23 fintech startups, 21 Healthtech startups, 19 Agritech, 22 social, 12
sustainable, 16 transport & logistics, 22 SmartCity. Other than this, there are about 65
other startups that work majorly in the space of – big data, IoT, mobile tech, Edutech,
Nano-technology, billing management, legal, etc.
Agritech
10%
Today, T-Hub has developed its association with 835 startups, presently has 117 on board
mentors, has successfully enabled 32 communities and created 114 international
partnerships. It has also been successful in conducting 13 startup-oriented programs. T-Hub
has witnessed 57 of its startups raising a funding of $33.6 million.
Four amazing startups from one of India’s innovative and largest start-up ecosystem builders,
T-Hub, have brought global appreciation to the country by winning distinguished awards and
recognitions in various competitions held in the country for identifying emerging startups in
the country.
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Below is a brief overview of the four Indian startups that are currently enjoying international
stardom:
Hug Innovations: The startup’s gesture-control Hug Smartwatch startup has won a lot of
hearts and recognition recently. A technologically equipped smartwatch that is able to
navigate smart televisions, flying drones and control virtual reality based applications just
through hand gestures.
Out of the total 1500 amazing startups that participated in the Global Mobile Challenge, Hug
Innovations bagged the award for the best in India title and was in Top 3 in the APAC. Apart
from this it also won the winners title of The India Region Round of the 1st China
(Shenzhen) Innovation & Entrepreneurship International Competition held at Bengaluru and
was among the Top 10 finalists in the Mobile World Congress held in Barcelona.
Loop Reality: The Telangana-based startup aims to build the best immersive and
interactive Virtual Reality solutions. Its product, LoopFit, is a combination of the various in-
trend technologies such as VR, Internet of Things, and analytics. It promises to be the future
of indoor fitness training. It also keeps track of your heart rate, calories burnt, pedaling
speed, and power by keeping an eye on your health and fitness via technology when you are
involved in any physical activity. By providing both the hardware and virtual environment, it
renders to you the best of both – digital and real worlds together.
While Hug Innovations won, the title of The India Region Round of the 1st China
(Shenzhen) Innovation & Entrepreneurship International Competition held at Bengaluru and
received a cash prize of RMB 100,000, Loop Reality, was declared 2nd Runner-up and
walked away with a cash prize of RMB 30,000 at the same competition. Both of the startups
have qualified for the global finals of the competition, which are scheduled to be held in
China in April.
It is both a product as well services company. As of now, the startup is currently developing
a unique type of scanner that would be able to detect and monitor and alert any web solution
across different levels for threats, vulnerabilities and exploits.
Kheyti: Kheyti, which means farming in Hindi, started with an aim to turn India’s class of
small-scale farmers into ‘smart’ farmers. The startup is involved in designing, adapting and
implementing low-cost farming solutions that can be an aid to small farmers in the country by
benefitting them through increasing the yield and predictability of their produce.
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One major pivot T-Hub has taken is from being an incubator for idea-stage startups to
focusing on early and growth stage startups. The extension of that is the growth stage
when more people pay for it and there is organic growth coming in terms of traction and
revenue. T-Hub now focuses on helping these startups scale up and take their product or
solution to the next level.
An eye on diversity
The second big step for T-Hub has been a focus on diversity and momentum. The idea
has been to transform Hyderabad as one of the top 10 destinations. Moreover, to make
people think of Hyderabad as a destination, T-Hub has introduced business units such as
corporate innovation and international relations, and several programs such as T-Bridge,
hackathons, virtual membership, India market access program. These innovative
programs are now attracting startups from different parts of the world to come to
Hyderabad to participate in its programs that is bringing momentum and diversity.
Starting this year, T-Hub is looking at helping international companies looking at India,
enter and access the market. These companies are large companies (mostly series A, B
and C funded companies), which have figured out how to solve the problem. Their
knowledge will help other smaller startups to scale. In addition, T-Hub is working
towards helping Indian companies take their operations overseas.
T-Hub’s main objective is to make Hyderabad, a startup city. In addition, for that the
incubator is keen on building collaborations with other incubators, accelerators, investors,
mentors, corporates and other stakeholders, in the coming years.
With T-Hub 2.0 set to be launched in a year, T-Hub is already on the verge of
becoming the largest incubator in the world.
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8. PHASE 3
After successful completion of phase 2, the entire focus was on implementation of phase 3. Phase
2’s completion paved a way for phase 3. In phase 3 more insights into the practical application of
various theoretical things were learnt. For the purpose of effective client servicing work on
developing 3-2-1 and Message Box was done.
After that the focus shifted towards the GTM strategy for Hyderabad region was. For the purpose
of implementation of GTM strategy, a list of budding start-ups across Hyderabad region was
prepared which were later approached. At the time of approaching the start-ups to convert them
into Ideosphere’s clients, it was ensured that they get a clear idea about Ideosphere and different
clients’ project in varied industry for which Ideosphere has worked upon.
Apart from all of this, an event calendar was also prepared for the year 2018-2019 across 8
industry verticals to look for different opportunities in the form of seminars, conferences etc to
mark and enhance Ideosphere’s presence.
The 3-2-1 Approach was developed to ensure an understanding of the business of our clientele,
the trends in the market, identifying opportunities from these trends and setting one measureable
(SMART) Goal. The trends, opportunities and goals need to form a narrative and be connected to
each other. The goal we set will be the aspirational target, and therefore, the communication
planning would be in line with the same. This will help to create true market differentiation for
each client.
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Trends
Trends across each of these segments need to be mapped, and post which, an intelligent
selection of 3 specific trends across all the segments would be identified.
These trends would be translated into opportunities. The trends selected for each
framework would depend upon client brief and expectations.
Opportunity
Once all the trends across each segment are identified, three specific trends are selected basis
their significance, magnitude and ability to differentiate the client. These trends would, now, be
studied, analyzed and brainstormed to identify specific opportunities to for the brand within their
industry (Industry Differential), amongst their audience (Communication Specific) or within their
companies (Internal Comms or Culture).
Goal
Simple: The big Goal needs to be simple and easily articulated in 2-3 sentences. It needs
to be easy for any laymen to understand and envision.
Realistic & Attainable: The goal needs to be, while aspirational, realistic and something
communications can attain.
Measurable: The goal needs to be tangible if it cannot be measured, it cannot be
managed. Specific numbers or a tangible picture needs to be painted.
Timely: While aspirational, the goal needs to be able to be achieved within a reasonable
time period. This should be no less than 6 months and no more than 2 years. The reverse
planning will be in line with this ‘time’ variable.
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Message
House
WHY:
WHAT:
HOW:
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The process started with identifying and listing the trending and top VC funded startups across
Hyderabad region through various blogs, articles and websites.
NO
Cold Calling Interested
YES
Stop
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16
14
12 14
10 11
8 10 10
9
6 7
4 6 6
5 5
2 4 4
2 1 1 0
0
E Fashion &
Healthcare Technology Tourism Education Food Fitness
commerce Lifestyle
Approached 10 9 5 4 11 14 10 1
Interested 6 4 2 1 7 5 6 0
Creation of comprehensive industry event calendar for Hyderabad (2018-19) across 8 Industry
verticals which are:
i. E-commerce
ii. SaaS
iii. Fintech
iv. FnB
v. Fitness
vi. Real estate
vii. Fashion
viii. BFSI
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9. CONCLUSION
The project not only helped in creating repository but also helped to identify the potential
clientele and approaching them.
The data repository of event lists will act as data source for the projects undertaken in the
future by Ideosphere.
The research work on T-Hub can be fruitful while approaching T-hub Portfolio startups.
The present project on “To develop Go to Market strategy (GTM) for Hyderabad Region and
client servicing for spectrum of clients of Ideosphere Consulting “ The scope of the project
covered more than xyz existing clients.
The purpose of the project was to identify potential clientele in Hyderabad region , create
comprehensive Industry event calendar (2018-19), monitor traditional and social media outlets
for coverage of client news, competitor and industry developments. The data repository of event
lists and influencer’s will act as data source for the projects undertaken in the future by
Ideosphere. The project not only helped in creating and contacting repository but also helped to
identify the potential clientele which can be approached.
Data for the project was collected from multiple sources like blogs, newspapers and websites etc.
In order to make event list a standard format was used. For the ease of execution the entire
project was divided into 3 phases.
10. RECOMMENDATION
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12. REFERENCES
(2015), “so what exactly is Hyderabad T –hub all you? All you need to know”, available at:
https://www.thenewsminute.com/article/so-what-exactly-hyderabads-t-hub-all-you-need-know-
35765 (Accessed 27 April 2018).
(2017), “2 years of T-Hub: From idea incubator to making Hyderabad a startup destination”
Available at: https://www.thenewsminute.com/article/2-years-t-hub-idea-incubator-making-
hyderabad-startup-destination-71185 (Accessed 27 April 2018).
(2016), “With Over 200 Startups under Its Aegis, T-Hub Plans To Make Hyderabad a Startup Force to
Reckon With” available at: https://inc42.com/buzz/thub-anniversary/ (Accessed 27 April 2018).
(2018), “T-Hub announces cohort-based incubation system Lab32; to incubate over 100 startups
every year” available at: http://www.financialexpress.com/industry/sme/t-hub-announces-cohort-
based-incubation-system-lab32-to-incubate-over-100-startups-every-year/1122235/
(Accessed 27 April 2018).
(2017), “https://www.indianweb2.com/2017/03/27/meet-4-unique-startups-t-hub-bagged-global-
awards/” available at: https://www.indianweb2.com/2017/03/27/meet-4-unique-startups-t-hub-
bagged-global-awards/ (Accessed 28 April 2018).
Ravindran, R.K. (2000), Handbook of public relations, Anmd Publication, New Delhi
Johnston, J. and Zawawi, C. (2004), Public Relations: Theory and Practices, Allen & Unwin,
Sydney
Wilcox, D. and Cameron, G. (2009). Public Relations: Strategies and tactics, 9th edition,
Pearson Education Inc., Boston
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13. APPENDICES
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