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From: Gaines, Jerome [mailto:Jerome.Gaines@talgov.

Sent: Thursday, July 12, 2018 10:55 AM 
To: Abrams, Chad <> 
Cc: Davidson, Brett <>; Drzewiecki, Tony <>; Folsom, David 
<>; Rosenzweig, Alan <>; Barber, Cynthia 
<>; Odom, David <>; Davison, Judi <>; 
DeLeo, Michael <>; Mahler, Timothy <> 
Subject: Re: CDA Issues Raised 

Thanks Chief for your quick response. 

Sent from my iPhone 

On Jul 12, 2018, at 10:51 AM, Chad Abrams <> wrote: 

Chief Gaines, 

As per your request I have asked the CDA team to work on facilitating a Management 
Committee meeting prior to our scheduled July 19 meeting.  As you know, this will be dependent on the 
availability of members and will require appropriate public notice.   

Chad Abrams 
Chief of Emergency Medical Services  
Leon County, FL 
911 Easterwood Drive 
Tallahassee, FL 32311 
Phone ‐ 850.606.2100 
Fax ‐ 850.606.2101 
24‐hour non‐emergency line ‐ 850.606.5808 
e‐mail ‐ 
"People Focused. Performance Driven" 
Accredited ‐ Commission on Accreditation of Ambulance Services 

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>>> "Gaines, Jerome" <> 7/12/2018 9:44 AM >>>

Chief Abrams,  
This is a follow up to the conversation we had yesterday regarding the issues brought to me
concerning the CDA (see concerns below). As I stated, we have a board meeting scheduled for
July 19, 2018, however I feel this is an urgent matter and we need to meet sooner rather than later.

As representatives for the partner agencies, we have a responsibility to be proactive and not
reactive in addressing problems when brought to our attention. It is our responsibility to insure the
process in place is moving in a positive direction and we provide the best level of service possible
to not only to the citizens but to the employees that work in the CDA and our emergency

I have spoken to Interim Director Tim Mahler and his staff and made them aware of my concerns.
As I stated to him, this will give him an opportunity to address these concerns and give his
employees and opportunity to be heard.  

In closing, again I am not only requesting you call for an Emergency Board Meeting as soon as
possible, but I am also asking you to invite all employees of the CDA to attend so they may express
their concerns. In doing so hopefully we can get a better understanding of what is truly occurring.
Please advise when the meeting has been scheduled. 

Issues brought to my attention: 

 Hostile work environment
 Lack of personnel on the floor
 Low morale
 Fear of retaliation if issues are brought to management
 Concerns that issues brought to management will not be addressed
 Lack of communication between the staff and floor personnel
 On-going concerns about training and how the dispatchers feel stagnant