INTERNSHIP REPORT

By
(AYESHA ZAFAR)

B.COM (HONS)

ROLL NUMBER:
(13024854-136)

DEPARTMENT OF COMMERCE

University of Gujrat

Session 2013-17
Dedication
I am proudly devote my achievement to ALLAH and my beloved parents, sibling and
teachers to support of whom achieve every task of my life and gave me the opportunity to
learn and give me a real life experience to do job in bank of Punjab.
I am also thankful to my internship supervisor who provide me supportive learning
Environment. May ALLAH ALMIGHTY bless all of them (Ameen).
Chapter 1

Executive summary:
The bank of Punjab set up in 1989 and got the booked of 1994. It contains 293 branches in
everywhere throughout the nation. Government holds larger part of shares of BOP. The place
of a bank in money related arrangement of an economy can be thought about a heart in living
Much the same as heart pumps circulatory systems to every last bit of a body, a bank in
relative way assemble the assets of an economy to their most gainful use. Smooth and
creative working of an economy depends broadly on sound managing an account base. a
more prominent understanding of the key capacities performed at banks can help in making
promising future prospects.
This entry level position report contains a record of the exercises performed and encounter
and perception recorded while being at one of the branches of BOP from shadula road
Branch (0022). Unique effort has been made to design the critical operations completed and
no more of BOP branches, general structure of the association, and the qualities,
shortcomings, openings, and dangers basic the current setup of BOP.
The report extensively contains two fundamental areas. The primary sector of the report
envelop point by point presentation and outline of Bank of Punjab, individual remarks,
commitment that BOP is making in Pakistan's economy and the proposals for the change in
existing BOP,s framework.
Work is the main and important part of my report. i mention all task which is done by me
during the internship in the bank of Punjab by these tasks I got a lot of practical knowledge.
after working in this bank i have able to critically analysis the environment and present true
picture of this bank. This report also show the PEST analysis of the BOP where reader can
easily understand the PEST analysis and also comprehensive information about branch in
which i done my internship.

Chapter 2
Introduction of organization:
Financial institute play a huge role in country economy. Bank provides many facility to their
customers to save money as well as provide profit on different scheme also deals with
services and customer products. Bop perform their functions through schedule commercial
banks. 344 branches in major business centers all over country.For the academic requirement
of completion of internship I chose the Punjab bank branch in Gujrat, main purpose of this
act for student to get practical experience. Bank of Punjab operates as a best bank of Pakistan
. I learn a lot of knowledge about all work of bank , deposit, debit, credit amounts. Internship
developed my career for future. I am highly thankful to my advisor to who provide me all
detail about their bank work.

The main purpose of internship to get knowledge about financial institutes sectors. And
motivate our skill and experience. Banking sector represent (finance , marketing, human
resource )and provide all knowledge.

Scope:
The scope of internship to get complete knowledge about all department of bank, during this
internship period I know about the difference book and practical knowledge, after completion
of may b.com I would like to work permanent job in bank of Punjab because a have
experience about banking sector.

Objectives:
 Knowledge about field
 Observe the behavior of staff with client.
 Observe the behavior of client with staff.
 Know how about the customer satisfaction about bop services.
 Analyze the skill and abilities of employees.
 To analyze staff Loyalty.
 Bank Investment and Saving policies.
 To gain practical knowledge
 Get practice how to learn in formal way.
 Analysis the customer problems and it solutions.
 Analysis the financial position of bop.

Chapter 3

Overview of organization:

The bank of Punjab starts operation from 15 November 1989.1st branch open in Lahore. Now
the bank of Punjab working as a listed bank in all cities of Pakistan. Bank of Punjab provides
all types of services to their customer local and foreign currency, advances and loan facility
for industrial and agriculture sector.
The bank f Punjab provides played huge role in economy of Pakistan to enhance the
resources, promote saving and providing funds.
Bank of Punjab listed in karachi and Lahore stock exchange and 51% share of bop under
government of Punjab. Bank of Punjab provides world class modern financial institute
working. Which want to provide the ethical value system to modern society according to their
demand.

Vision statement:
“To be a customer focused bank with services excellence”

Mission statement:
" To beat the belief of our stakeholders by leveraging our relationship with the Government
of Punjab and delivering a complete range of professional solution with a focus on program
driven products and service in the agriculture and middle markets through a motivated team"

Core values:
Our customer:
Bop provide first priority to their customer.
Profitability:
Bop try to provide huge profit to there stakeholder, allow for invest and provide success of
their investment.
Corporate social responsibility:
Provide high values to their customer, provides huge loan for agricultural sector.
Excellence:
Bop perform their activities efficiently and effectively.
Integrity:
Perform their activities honestly and good way.
Respect:
Give respect to all Customer.

Competitors:
 National bank of Pakistan
 Allied bank of Pakistan
  Habib bank of Pakistan
 United bank of Pakistan
 Alfalah bank of Pakistan
 Askari bnak

History:
Bank of Punjab play sufficient role in Pakistan economy. before the separation reserve bank
of india was the the state bank of both india and Pakistan. During the separation of only 38
bank which only was only 2 banks in Pakistan.In December 1948. 7.880 millions was total
deposits and advanced 198 millions to Pakistan.
The Bank of Punjab starts their operation in 15 November 1989. It open first branch in
Lahore. The creator f bank of Punjab is Mr. Nawaz Sharif.
Retail bank status given to bop in 1992, in 1994 bop was converted in to schedule bank. It’s
major shareholder is government.
In Pakistan, the banking sector of country has good organized institutional system, which best
work to provide the loan agriculture and industrial sector but not effect the other operations
of bank.
Bank of Punjab provide services to their customers deposit, saving accounts foreign and local
currency facility. Bank of Punjab introduced new professional hands in management.
Introduced smart rate of deposit accounts for customer.
Also provides the foreign accounts for import and exports ,trading and industrial facilities
provide by bank.

Chapter 4
Nature of organization:
Bop unit of industry services of Pakistan, Bop is institute of customer services to providing
facility of borrowing, lending and advancing of money, discounting, buying and selling,
collecting of bill of exchange, receipts, warrant, certificate etc.
It’s also provide customer services to exchange the currencies local to foreign ,and foreign to
local currency, also involving the foreign bank notes, the acquiring, issuing commission,
underwriter stock, funds, debentures, loans, advances, etc Save deposit and transferring of
money.
It’s also providing “kisan dost agriculture finance scheme” to facilitate the farmer .
It’s also provide the ATM services, e banking to their customer, and gave service to customer
to save finance trade on international level. B
Bank of Punjab proximate bank of Pakistan, Bop take part on daily basis market and foreign
exchange.

Rewards and achievements:

1. In 2006, LCCI achievement award awarded to bank of Punjab by (Lahore chamber of
commerce and industry).

2. Excellence award by the central board of revenue:

Awarded to bank of Punjab “excellence award” by central board of revenue.

3. 3rd kisan time award:

Bank of Punjab provide facility to growth of agriculture sector in Pakistan.in 2006 bank of
Punjab honoured with by “top bank for agriculture loans” and best bank crop insurance”
under 3rd kisan time award year 2006.

4. Best corporate report award:

Bank of Punjab awarded to “best corporate report award” by two institutes of charted
accountant and institute of cost and management accountant of Pakistan.

5. 16th bolan excellence award:

Bank was awarded best bank award under 15th bolan excellence awards distributed in 2006.

Success of bop:
Bop is successful business of Pakistan increase it deposits 117% bop provides finance to
government to their mega projects of country progress. Bop provides finance to metro lines
of Islamabad.

Product line:
 Bank of Punjab provide services to it customer:
 Customer services section:
 Acceptance of deposit
 Granting of loans
 Transaction foreign exchange services
 Remittance collection
 Locker facility
 Utility services
Bank of Punjab collect fee by providing the facility of deposit bills of wapda,sui gas, Wasa ,
Ptcl Etc.

Deposit bank:
In the present time there are not very many business who exclusively works by their owner
capital. yet, a large portion of the business who helped out the back through money related
foundations to work the undertaking. so also managing an account framework in view of
acquire as clients stores. they obtain capital from clients accounts and their own capital is
lower. Client stores additionally acquire out to various gatherings. Bank charge high from
borrower gathering and give low come back to the provider.
Accepting store from those clients is basic capacity of a bank. Bank never stay with this store
for investment funds Be that it further give out this store of the surplus gathering. Bank
utilize these store yet all the there will be development time about returns. Bop take after this
transform Likewise it. Bop Additionally crates diverse sorts from claiming accounts these
would diverse because of development periods. These accounts would provided for beneath.

Nature of deposit:
 Current deposit
 Profit and loss sharing account
 Short notice term
 Call deposit
 Tem deposit receipts

Current deposit:
Bop Tijarat account:
This will be a chequing account store result particularly planned on cook those necessities for
benefits of the business people and additionally benefits of the business substance including
Partnerships, set / boundless Companies, Not for benefit organizations, Trusts and whatever
viable business turned government / semi administration substance.
 Free online IBFT facility
 Free insurance of cheque book
 Free banking system to check account balance
 Free ATM/Debit card facility.
 Free of cost utility bill deposits
Bop basic banking account:
the store item is available particularly for clients like understudies, mustehkeen-e-zakat, pay
records of government and semi government representatives, retired people, and offspring of
expired workers qualified for family considerate reserve allow. Boundless for nothing out of
pocket ATM withdrawals from Bank's own ATM's will be permitted.
Your original saving money record permits you to behavior two charge transactions What's
more two status transactions, free of charge, for every month. Bank will charge Rs. 100 for
every transaction In Furthermore over those allowed free transactions. The account can be
opened with minimum amount.

Bop Asaan Account:

opening of a financial balance is not a simple assignment these days. A not insignificant
rundown of customs is required to open a financial balance. The Bank of Punjab is presently
presenting a streamlined record "BOP Asaan Current Account". This is a current chequing
represent okay everyday citizens/people who confront troubles in record opening because of
strict prerequisites/customs. These portions of society may incorporate yet are not constrained
to independently employed, beneficiaries, understudies, agriculturists, ladies/housewives,
youthful grown-up populace, work drive.
The record will ideally be ATM/Debit Card based. Be that as it may; check book might be
issued according to decision of the client.
 Its no profitable account,
 a/c can be open with rs.100,
 a/c can be open individual or join.
 No chages of services.

FCY supreme current account:

This is a remote cash current record item available for all clients who are qualified to open a
FCY current record according to Bank's criteria. There are sure value included attractions
keeping up least adjust of USD 10,000 or EURO 8,000 or GBP 7,000.
 Free ATM/Debit Card for PKR A/C (issuance and resulting recharges).
 Free issuance of one Check Book for every month.
 Free Locker Facility (little and medium) with same title, subject to accessibility and in
the wake of keeping up normal adjust for six months.
 Free banking account to view of balance of account.
  free of Cost Utility Bills Deposit Facility through BOP ATM Network, BOP Phone
Banking and self administration framework is accessible.

Bop pehla munafa account:

BOP Bonus Munafa Term Deposit (BMTD) a PLS spare Bank store item accessible for
overall population i.e. everybody who is capable to open financial balance and contribute
according to bank's criteria. The term record can be opened independently or mutually.
 This is a Fixed Deposit scheme
 Least measure of venture is Rs.50,000/ -
 No restriction for most extreme sum.
 Item is accessible in adaptable situation times of 3, 6, 12, 15 and year and a half.
 Benefit is being paid ahead of time at the season of arrangement of store.
 Best benefit rates being offered in the market.
 Free Issuance of ATM/Debit Card.
 Can benefit fund according to bank's approach in vogue.

Profit and loss saving account:

This is a PLS Saving Bank store item accessible for a wide range of general clients who are
qualified to open record according to bank's criteria. The record can be opened separately or
together. This item is intended to draw all in all open especially salaried and little financial
specialists.This is a chequing account item.
 Record can be opened with least Rs.10,000/ -
 Boundless Debit/Credit Transactions.
 Free praising issuance of first ATM/Debit Card.
 Free e-keeping money office to view account adjust and proclamation of record is
accessible.

Bop profit plus account:

Individuals, corporations, organizations and different Provincial/Federal government offices
can open records under this plan. This is a working/checquing account The records can be
opened in individual or joint names. The reasoning of Zakat and Withholding expense will be
relevant according to rule that everyone must follow. Normal adjust amid a logbook month
will be taken to decide the store pieces and relevant benefit rate for that month, with the end
goal of making provisons.

 Senior Citizen saving Account

 Gharayloo Saving Account
 Zyada Munafa Account

Chapter 5
Finance:
Commercial finance:
 Demand Finance
 Running Finance
 Cash Finance
 Car Dealer Financing Scheme
 CNG Filling
 Auto Leasing Finance Scheme
 Karobar Barhao Scheme
 Fertilizer Dealer Financing Scheme

Consumer finanace:
 Quick cash
 house cash
 Car loan
 Smat cash personal account.

Agriculture credit:
There are number of items BOP offers to advance farming in nation.
 Agriculture Finance Scheme
 Green Tractor Lease Finance Scheme
 Kissan Dost Mechanization Finance Scheme
 Second Hand Tractor Finance Scheme
  Kissan Dost Aabarie conspire
 Kissan Farm Transport Scheme
 Live Stock Development Scheme
 Scheme of Control Sheds
 Lease Facility for Installation of Biogas Plant
 Cold capacity Finance Scheme

The motivation behind such sort of credits is to support the ranchers to buy their
contributions for farming reason, for example, Tractors, Seeds composts.

Trade finance:
 Trade Processing Facility
 Function Trade for Processing Center
 Electronic Banking

Bank of Punjab gives 24hours administration through E-Banking through cutting edge
innovation.
 Visa Debit Card
 Internet Banking
 ATM Network
 Call Centers
 Quick Pay.

Agriculture sector:
 Green Tractor Lease Finance Scheme
 Agriculture Finance Branches
 Horticultural Finance Scheme
 Kisan Dost Tractor Scheme
 Second Hand Tractor Lease Finance Scheme
 Kisan Dost Aabiari Scheme
 Kisan Dost Mechanization Support Scheme
 Kisan Dost Farm Transport Scheme
 Kisan Dost Eslah-E-Arazi Scheme
 Kisan Dost Live Stock Development Scheme
  Animals Breed Improvement

Islamic bank:
Islamic Banking Division, is good to go with its rebranded and resuscitated viewpoint to give
clients unmistakable Shariah Compliant Banking Services in the Islamic Financial Market.
Alhamdulillah, BOP TAQWA has turned out to be an effective story where the Pakistan's
biggest change scheme was effectively finished and resultantly a broadened system of
branches spread across over Punjab, NWFP and AJK is completely operational and serving
market needs.
TAQWA IBD still has far to go. We are in constant procedure of development and
advancement. Our group is thoroughly dealing with advancement of particular Riba Free and
Shariah Compliant items to serve the necessities of all segments of economy including
corporate, business and expend.

Other services:
 ATM
 Lockers
 Demand Draft
 Letter of Credit (LOC)

Contribution of banking sector in economy of country:

Bank of Punjab play a vital role in country economy. Its provide facility to people to save
money in bank and earn profit on saving accounts.
Also provide fund different sectors to for development of economy of Pakistan, and it
reduced the country import and also provide new entrepreneur to introduced their product.
Also provides the funds to farmer for development of agiculture sector.
Creating nations need aid confront those issue for deficiency done their similarity from
claiming installment. Business banks need aid supportive should beat this issue. Because of
business banks, a nation move forward its economy What's more might carry out those
independence the sum this reasons to positive position offset of exchange. So, banks would
supportive to the surplus Previously, equalization for installment.
Advertisements banks are useful in expanding worldwide exchange through after ways:
 Arrangement of credit offices
 Low rate of enthusiasm for the exporters
 Opening of letter of credit (L/C)
  Game plan of outside trade
 Opening of outside cash accounts

We close from above examination that fund is life-blood of generation and the banks are the
departmental stores of back. Business banks value an really run of the mill and commanded
position in the present day financial world. We reason that financial advancement, without
saving money framework, is strange.

Human resource of bank of Punjab:

Survey the need of workers where, ever required. Give measure up to chances to every one of
the candidates. Select the most suitable individual for the employment. With the end goal of
choice lead interviews, tests and so on. Gives preparing chances to the representative both at
work and outside employment. aim the representative through the projects embraced by the
head office. Assess the completing of the workers with the assistance of their quick
supervisor. Suggest reward and advancement for the representatives

Chapter 6
Organization chart:
Organization hierarchy chart:
Number of employees:
According to 2016 report number of employee of bop is 6200.

Main offices:
The Bank of Punjab capacities as a planned business bank, with a system of 272 branches in
real business focuses all through the nation. It gives an extensive variety of managing an
account administrations, incorporating store in neighborhood money; customer store in
remote cash; settlements; and advances to business, exchange, industry. To start with Punjab
Modaraba (FPM), a completely obsessed backup of the bank, was set up in 1994 and is being
oversee by Punjab.
The Bank of Punjab is opened in 1989 and its first branch is arranged in Lahore and it is
additionally Main branch of Bank of Punjab. The Bank of Punjab built up under a expression
of Punjab Assembly, The Bank of Punjab Act, 1989. The bill to this impact go by
administration of Punjab as per the arrangements of the constitutions on July 26, 1989
Head Office and the primary branch of BOP is in Gulberge 3, Lahore and Eger
ton, Lahore Respectively. The Bank has been isolated into six areas each
comprising various branches.
Structure of finance department:
Financial institution of bop:
Money related Institutions Division (FI) is a active stage which takes into account general
variety of managing an account needs of budgeting establishments, non-keeping money
monetary basics, corporate, and advancement relations. FI is a group of very talented people
with aptitude in exchange, reporter keeping money, installments, money administration,
assurances, and worldwide managing an account.

Structured trade finance:

it is exchange financing , you need to mastermind purchaser's financing or searching for
relinquishing alternative, we are prepared to help and structure reasonable and profitable
answers for you and your customers. Whether you are an exporter, shipper, merchant, BoP
FI has specialized depth and get-up-and-go to address all your exchange basics through one
window that can help you duplicate your business choices and in addition openings.

Introduction of all Department:

General working of the Bank of Punjab can separated into taking after divisions. In taking
after lines, Bank of Punjab talked about regarding their capacities and obligations:
 Cash department
 Deposit department
 Account opening department
 Remittance department
 Bil department
 Clearing department
 Cedit department
 Foreign exchange department
 Operation department

Cash department:
It’s very risky department of banking sector, its responsibility of al banking system to safe the
customer money of their custody, this department deposit and withdraw the money form
bank.
  Issuance of Token.
 Accepting of money/installment
 Accepting of utility, charge card bills.
 Accepting of school charge.
 Taking care of and keeping records of said division.
 Showcasing for branch store.
 Interchange of Cash Officer on Alternate Saturday.
 Whatever other obligation will be relegated by the Manage whenever

Deposit department:
The key capacity of Bop is to acknowledge and get extra cash from the general population,
which they will store with the Bank. The store office acknowledges/gathers store from
account holders.

Account opening department:

Division is basically known as "Store Department." Deposit of assets from outside
individuals is a be clear amongst the most critical elements of this framework. Saving money
framework depends on such stores without these stores it. Stores are capital of bank and it is
more than bank possess capital reserve. Bank then uses these stores by loaned out it different
gatherings that create benefits and bank is shared also in such benefit too. Such store
arrangement is done through opening a record in the ledger opening office.
 In charge of preparing solicitation of record opening/shutting.
 Client questions
 NDRA check of CNICs before record opening.
 Issuance of checkbook according to set down methodology and arrangement of
periodical .

Remittance department:
Exchange of cash or proportional to cash starting with one branch then onto the next branch
of a similar bank is called remittance. This administration is special gives to the regular client
of the bank. The capacity of this division is exchange of assets. Essential capacity of this
division is below:
 Demand Draft.
 Traveler’s Cheque
  Telegraphic transfer.
 Mail transfer.
 Pay order

Demand draft:
A request draft is a debatable instrument like a bill of trade. A bank issues a request draft to a
customer, coordinating another bank or one of its own branches to pay a specific total to the fixed
party. This draft only for special people for paying of amount.

Traveler Check:
A traveler's check is a average of exchange utilized as an choice to hard currency. Travelers
often used traveler's checks on holiday to unfamiliar countries. It use for security of money
provided by bank to customer.
Telegraphy transfer:
Transmitted exchange or message exchange, frequently edited to TT, is a term used to an
electronic method for exchanging stores. An exchange charge is frequently charged by the
sending bank and sometimes by the getting bank.

Mail draft:
it is the exchange of cash starting with one branch then onto the next branch of a similar bank
through mail benefit. In mail exchange there is no need of guidance as the sum is specifically
credited to the receiver record. Office of mail exchange can be gotten by both record holders
and non-account holders against a few charges however beneficiary of sum must to a record
holder of the branch in support settlement is made.

Clearing department:
The capacity of this office is to make the courses of action for increase of bank checks. Be
that as it may, in the conventional keeping money framework it is not the rightful promise of
the broker to gather checks drawn upon other bank for a client.
Be that as it may, in today keeping money framework position through current saving money.
it is presently simple the gathering of checks and bills for the benefit of the client.

Bill department:
Bill department provide facility of receiving bill f exchange, electricity bill, gass bill etc. The
Bills office manages the increase, buy and marking down of bills in the interest of the clients.
The gathering of checks and different instruments has turned into a critical administration
that business banks provide to their customers. While gathering checks and different
instruments, a bank goes about as a specialist of its clients and hence, the financier client
relationship for this situation changes from the thankful person vital relationship. The
accumulation of bills ordinarily includes two banks; the gathering bank and the paying bank.

Credit department:
Credit department is also one of the most important departments of the bank. It's called the
brain bank. This office controls the relations of the bank or fund related advances. The credit
division of the adjust of installments in addition plays out the elements of interfacing with the
credit direction and credit accounts.
the Bank's adjust of installments administrations change joined with the innovative ability to
offer saving money arrangements.

Foreign Exchange Department:

 Encouraging import and fare exchanges
 Giving financed and non-supported credit office
 Giving non-business settlement
 Keeping up outside cash accounts
 Offering outside cash bond
 Get ready and submitting explanations identifying with remote cash

Customer service department:

The reason for client benefit division is to help the clients in profiting various items and
administrations that have been existing by the bank administration for them. The capacity of
the representatives working in this office is to help the client in option the right item that
successfully fulfills his needs. The workers of this division are grateful to help the clients
inside and out by directing them suitably, and by helping them in any capacity they believe
believable.

Chapter 7
Structure and function of finance department:
Structure of bop:
Financial analysis associated examination includes the operation of different monetary
explanations. These statements do a few things. To start with the monetary verification and
the second is income statement. The accounting report condenses the benefits, liabilities, and
proprietor's value of a business at a point in time, while the salary explanation a bridges
incomes and expenses of a firm over a exact timeframe.

Ratio analysis:
Ratio analysis is used to calculate the profitability, liquidity/leverage etc. of the
firm. From ratio analysis it is possible to predict future variances.Following ratios of BOP has
been calculated:

Ratio 2015 2014

Gross ratio 6.56 5.48
Profit before tax and 53.4 67.9
total income
total asset turnover 0.12 0.14
Price Earning ratio 9.31 9.14
Earning per share (19.2) 10.51

Gross spread ratio:

Net spread proportion characterizes the aggregate spread of interest between getting Spread:
Difference between financed income as a rate of average earning resources and the cost of
assets as a rate of normal paying assets.

Profit before taxes and total income:

Operating income less working cost (benefit before tax).This proportion tells what percent of
combined wage is earned before paying all the taxes. BOP has a high belief of benefit before
duty to aggregate pay and they are diminishing after 2014 in view of addition in administrator
costs and correcting off the obligations.

Total asset turnover:

Asset turnover= Net Income/ Total assets
This ratio tells the turnover of the asset to generate income. This ratio is increased during
last few years which represent increase in the turnover by assets

Price earning ratio:

Price Earning Ratio= Market price of a share/ EPS
From this ratio it is analyzed what % of EPS is the part of Market per share What percent earned
from a share equivalent to the worth of 1 RS MPS by the bank or a firm.

Earning per share:

Earned against each share.
EPS= net income / total asset

Trend analysis of bop:

Trend analysis based on past data about the stock's presentation given the overall trends of
the market and particular indicators within the market.

Trend analysis of financial statement:

Vertical analysis:
Liabilities 2015 2014
Net worth 257.56 298.45
Total debts 3411.55 3355.45
Total liabilities 3734,89 3478,70
Assets 2015 2014
Advances 1161.89 1768.97
Investment 1345.76 1487.86
Total assets 4506.87 4456.98

Function of finance department:

Administration of BOP includes two sorts i.e. Executive's Secretariat and President
Secretariat. Executive's secretariat manages fund division.
The finance department deals in authenticity of cheques, proper utilization of funds,
preparation of day end statements, online banking, collection of mails, opening & closing
account of customers & companies et
Banks are monetary foundations that acknowledges stores, gives out advances to individuals
and associations.
It is just through a viable era and portion of assets with its goals went for standard and
balancing out the capacity and monetary assets of managing an account foundations and to
energize activities and organiztion potential.
The essential method of banks is producing stores and properly allotting them The present
patterns ineffectualness of the act of era and designation of assets ought to be considered with
the casing work of accessible assets.

Use of electronic date:

Electronic information gives correct values and figures which beat level administration
required. Due to electronic information they went over to know those moment things which
impacts a great deal on definite place. Through this they can guess correct benefit and
adversity records, resources and liabilities up to a branch level from where they can choose
which ought to be kept and which Through this top level administration able to decide which
product should be taken into course for further level or which should stop.
Electronic data make management able to take decision at any point of time.
Source of funds:
The major source of funds:
Public figure:
As the biggest local bank of Pakistan as per resource base with worked in Agriculture has a
huge stores with 80% from the rural zones of the Punjab. The Banks real source of assets is
from the release.
Money market:
Symbolic expression for the casual system of merchants and financial specialists over which
brief obligation securities are obtained and sold. Currency platform securities for the most
part are extremely liquid securities that develop in under one year, regularly in under ninety
days.
Corporate treasure and governmental institutes:
“Corporate area is one of the real wellsprings of assets in a large range of Banking. Every
single significant association, budgetary establishments and government and private relations
are the important wellsprings of the assets e.g., WAPDA”

Allocation of fund trend:

BOP’s funds are allocated to the following departments. The banks major focus is on short
term financing. Major allocation of funds are on these divisions:

Long term financing:

Long term financing include time more than one year.

Short term financing:

Short term financing include less than one year. The bank focus on the short term financing.
From the above;
1. SME division
2. Agriculture financing
3. Corporate financing
4. Consumer financing

The distribution of funds to those department to enhance the economy of Pakistan.

Agriculture financing:
The bank gives satisfactory and opportune fitting money related help to the enhance creation
capability of horticulture segment. Protection of rented resource. Insurance of leased assets,
animals, crops and life assurance of borrowers are all source of money for the bank.
E banking:
The bank has a resolute database that is web-empower Every one of the administrations that
the bank has allowed on the web are shown in menu. Any administration can be chosen and
further association is directed by the nature of administration.

Utility bills:
The bank likewise makes conceivable the installment of power, gas and phone bills for its
clients charging some commission on every installment.

Consumer financing:
Individual Finance, contract back, business fund, shrewd money, car financing and checks are
all well springs of assets for the bank. The bank funds every one of these advances and
offices on focused increase rates.

Agriculture financing:
The bank gives sufficient and suitable monetary help to the farmer to enhance generation capability of
farming part. Protection of rented resources, creatures, and life verification of borrowers are all

well spring of cash for the bank.

Chapter 8
Internship program:
This a portion of report is the temporary job in bop, as this will help different understudies to
better know the working environment of the bank by finding the relationship between what is
show in the books and what is really going ahead in banking fields. The hypothesis written in
the books in cases is not actualized as it may be. In bookkeeping, banks don't get ready
worksheet, hypothesis and practice has generous relationship. In there is case of loan in
which we learn about some term use of loan scheme, but in practical life some more term use
like demand running finance etc. And also learn the concept of remittance, bill of exchange,
deposit, letter of credit etc.
This practical of internship to understand the process and terms going best practices and wide
process to run business Professional life only builds on the knowledge based on books even
though it may only use 1% of the theoretical knowledge.

Computer system:
The framework has not completely moved on PC. Manual technique is still there henceforth
PC office is most certainly not completly benefited.

Right person for right job:

Amid my entry level position I have watched the individual who has came as client
Relationship Officer was going about as Clerk. It have not be this way. The individual have
to be presented approving on his capability, calling aptitude also, encounter.

Customer problem:
Customer waiting to cash of their check 10 or 20 mintus and faces problems ,its not good of
bank reputation ,so I suggest that installed the computer machines in bank so that time could
save.

Brief introduction of bank of Punjab branch:

I have done my internship from bop branch shadula road gujrat, the banch code 0022, it was
opened in 1994.

Name of employees Designation

Muhammad Irfan Branch Manager
Farooq Mehmood Operational Manager
Tahira Zafar Remittance Officer
Tahir Raseed Cash Management Officer
Laiqaat Ali Cash Officer
Detailed of supervisor:
Mr. Farooq an operational manager, and my supervisor.

Department in which work during internship:

 Account department
 Cash department
 Remittance
 Clearing /collection
 General banking
 I. t system

Weekly time table:

Week Activity

Account opening ,filling form,

1st week required documents attached.

2nd week Work in cash department, scanning

and filling check and deposit slip.
3rd week Clearing department practices

4th week Remittance department, issued

database system, and bookish data.
5th week Operation of finance department

6th week Practices of dealing with customer.

And work in account department.

1st week:
In first week , I was learned about the opening of account, its vary leanthy process to open a
new account ,1st step of new account process to fill the form, thumb impression and signed of
the client, after this process attached the required documents, and get data about specific
person form NADRA and pay it. After collection of data enter the data in system and
allocates the account number. Issued the ATM card to customer. Than filling of the ATM
card anf after a one week of time caal the customer and for their receiving card.

2nd week:
In 2nd week, my practices related to credit department, l get knowledge about the how to
provide loans to their customer nad get loan from other banks, verify the customer
background and than pay loan for specific time period and set the amount of interest for this
use of money. And also about the account opening details in bank process, send the file to
head offices.

3rd week:
In 3rd week, My experience about the clearing department. They guide me the to what’s
clearing how it to be done. Stamp all checks according to nature of checks. Assigned the
checks according to city and enter the authorized person data.
I also learned what is the reason of checks return and fill the slip that and assign to person.

4th week:
In 4th week, I worked in remittance department. Remittance mean transfer of funds from one
place to another place. Bank do this task and also charge fees. For the transfer of finance one
to another place fill the forms, create the slip signed by specific person and than person able
to get money.

5th week:
In this week I done my actions in Bill Department. in this department my task was to gather
checks, draft, pay order and mail to different branches of Bank of Punjab. BOP help in this
department usual the payments which are nearer for the customers. In this week also educated
that how to give loans to the borrowers. And also learned how to operate the system of
lockers. Bank of Punjab provide the ability of lockers to save the vital documents and also
jewelry. Bank charge service charges against this.

6th week:
In this week my whole work was entering of data in system. A also prepared voucher and
enter data. If it entry system not entered in computer then system can’t be work. In this week I
also deals with customers provide the guidance that where the remittance department, account
opening department etc.

Detail description of all departments along with operation

Account Opening:
For individual:
Some documents required for opening of individual account:
 ID copies of specific person
 If a individual is un educated than get the sample of thumb impression of both hands
and two photos and signature sample.

For sole proprietorship:

 Person signature
 Written application from the customer.
  Business card
 NTN (national tax number)

For students:
 Certificate of any college ,school in which mention I am educated.
 Id card photocopy /or b form copy
 Student signature

For partnership:
 Form of partnership signed by both parties.
 ID card copies of both person
 Registration certificate copy.

Process of account opening:

Step1:
The person who is interested to open an account he must fill a form. in this form he has option for
what kind of account he wants to open current, Saving Account, Recurring Account, Fixed Deposit
Account and Current Account. So a choice with respect to the kind of record to be opened must be
taken.
Step2:
Once the kind of record is chosen, the individual have to approach a helpful bank. He needs to meet
the bank officer with respect to the opening of the record. The bank officer will give a proposition
frame (Account Opening Form) to open financial balance
Step3:
The proposition shape must be properly filled in all regards. Important insights with respect
to name, address, occupation and different points of interest must be filled in wherever
required. A few example marks are required on the example signature card. In the event that
the record is opened in joint names, then the shape must be marked together. Presently a days
the banks solicit the candidate to submit duplicates from his most recent photo with the end
goal of his recognizable proof.
Step4:
The appropriately filled in scheme shape must be submitted to the bank along critical
archives. For e.g. in the event of a business entity, the application frame must go with the
Board's purpose to open the record. Guaranteed duplicates of articles and notice of
association must be deliver.
Step 5:
The bank gives a pass book, a check book and pay in fall book on account of investment
account. On account of established stores, a settled store receipt is issued. On account of
current record, a check book and a compensation in slip book is issued. For repeating
account, the pass book and a return in slip book is issued.

Lost of cheque Book:

when customer lost the cheque book then he follow some steps:
 fill the form
 Sign on this form
 for new cheque book customer pay Rs.200/- for new check book
 after this new check book issue to the customer

Close the Account:

if a customer wants to close the account then:
 customer fill form for the close of account
 sign on this form
 Take the sample card
 customer pay charges Rs 350/- for the closing of form
 call back instrument issued by bank such as ATM card and check book.

Clearing department:

In clearing educated about the process adopt at shadula road gujrat for the clearing of usual
checks, banker’s checks etc. As mentioned earlier in this report that this yet become an online
branch, so the clearing of instruments is a confused task and takes a long time to get
completed.

The normal time that the clearing of instruments take is 3-4 days. While if the system gets
online like other modern banks then clearing process would be able to be in a day.

The activities related to clearing are perform via NIFT which is stands for National
Institutional Facilitation Technologies.

 Return and cheques

  Same day clearing
 resolution
 clearing cheques
 over the night clearing
 intercity clearing

Stamping and signatures

In clearing there are basically three stamps used. The first step of clearing starts from
applying vital stamps on that instruments which is sent for clearing. For this purpose three
different stamps are used.

The first stamp of clearing is known as cross stamp. When such a stamp is marked as an
instrument which shows of transfer of ownership of the instrument to the drawee whose
stamp is applied. Now even if the instrument is lost the person who present the instrument at
any branch cannot get funds otherwise than the branch of the bank whose crossing stamp has
been applied on the instrument.

A sample of crossing stamp used at BOP Railway road branch is provided in annexure

Clearing stamp is second stamp which is used in clearing procedures. The important thought
while using this stamp is date and that date should be only post date i.e. the date which is
about to turn up yet, and it should be similar to the date on the next working day excluding
any public vacation

Inward clearing:
In clearing bank debits the accounts of payments of other banks from individual customers.

Outward Clearing:
Means that bank sent the check of the customers for collection from those banks which are
out of the series. NIFT give services for this.
Inter city Clearing. These checks which are not in the range means other cities cheques. Bank
charge commission for the clearance.

NIFT ( national institution facilitation technology:

It is institution which is linked with the financial organization like the bank, to make the
cheque book and accounts through information technology.
NIFT is a joint project between a group of six major banks and private sector. It is
responsible for the concern and management of programmed clearinghouse facilities in
Pakistan. NIFT is actively concerned in the improvement of payment systems in Pakistan.

Services of NIFT:
 The cheque which is given by a customer is recorded into "Bills Register" . when keep the
record of this check then send it to for intercity clearance.
 The bank sign on it and stamp types of the stamps on it. Two stamps payees Account credited
and bank stamp on the front and on the back next working day stamp.
 NIFT person come and check the all signatures.
 Next day the report is send and attach null value it shows that NIFT give clearance of this
checks.
 Rejected checks send back to the customer. Checks can b return by the NIFT reasons of return
that amount is not sufficient amount
 NIFT charge of its services

Tasks that assigned to me at the time of internship:

Department of cash:
In the department of cash dealing with cash , receives bill ,checks,payment of bill purpose of
cash department is to payment of cash and make receipt of cash.
General banking:
 Reception
 Account Opening
 Clearing department
 Remittance Department
 Account Department
 Advance department

Some detail of this work:

Reception:
During the first day I work in reception department, during this seassion I deal with customer
and provide information about specific department. I this work I leant about filling of receipts
,checks issues and also filled the slip of check issue ect
All the slips have two parts, one is short part for the customers and a big part bank keeps
itself. I fill the date of that is written on right corners of both the parts, and then fill name
of person then write the account number in which account he wants deposit the amount.
Then on the particular portion of slip word “cash” is write on the centers of both the parts
which shows that the mode of payment is by cash. And then I write the amount in words
and facts on both the parts. If the customer wants to deposit the money by check then I
follow the same procedure as that of deposit cash but I only write check number in place
of cash.

How to open account:

 I filled form for Account opening, and take the signatures and thumb sense both (left
& right) from the client on that form. different types of stamps which include the
signature stamping, thumb stamping, stamp of Branch name and Branch Code and
stamp of Deposit Slip on this form.
 I get the personal data of customer from NADRA, and attach the relevant document
with the form and attach a document of NAB with the form.
 After this processI entered the Name, CNIC and nature of the Account opening in the
system.
 Than make the AT card of customer and call to customer for receiving of their card.

Work in cash department:

 I filled the deposit slips in deposit slip mentioned the name, amount (in words and
figures), I confirm the data and take the mark of the customer on the slip then move
the cash in the Account of the customer.
 Then I received the check from the customer and mark the signature of the customer
date of the check and give away the cash to the customer

Summary of learning:
 In the 6 week internship in the “Bank of Punjab” I have gain the professional skills.
 the internship I have educated how to open an Account in the bank which documents
are involve for opening an account, process of stamping and learned how to issue the
 ATM card and cheque book to the customers. if customer did not received ATM card
then within 60 days we cancel the ATM card and break it.
 I learned how to set up the vouchers on daily basis then how to make the entries in the
system of these vouchers.
 I have learned the process of the put down slips and how to deposit the amount in the
account and withdraw the amount from the Bank.
 After this, I have learned the method of the Remittance in which I have learned how
to transfer the money from one city or country to another city or country.
 I have learned the process of the Bills Department in which I have learned how to
collect the checks, demand draft, pay order, etc. from other branches of the Bank.
 I have learned the process of Clearing Department in which I have learned how to
clear the checks of the other Banks and how to return the missing cheques to other
Banks.
 After this, I have learned the process of the Credit Department in which I have learned
how to finance the needy people.

Internship will influence your future career plan:

this internship will help for my future career because after the degree completion when I will
started my professional life this internship will be useful for me. when i will apply for job in
BOP they will prefer me because i have done previously six week internship in that bank. I
will be work in efficient way because I already know the working environment of BOP. I
know the whole procedure of the Bank of Punjab because the procedure of the BOP in whole
branches is same. This internship will also help me to do job in other banks because I have
the experience work in Bank of Punjab. then I will able to do work best as compare to other
fresh employees. I will able to do work in all departments in better way. By this internship I
know how to achieve the mile stone. I also know how to time manage and work within short
time period efficiently.

Chapter 9
SWOT Analysis:
 it is Supported by Punjab Government, or financed by the Punjab Government, it
assemble individuals trust
  BOP has marked Government of the Punjab to give office in regards financing to the
building firms of Government of the Punjab for overseeing foundation
 The bank of the Punjab is evaluation Pakistan, in situation of arrangement business as
look at other state banks
 BOP is doing very well in each aspect of effecting through customers centered
approaches to enhance value and achievement as compare with other area bank
 Broad variety of buyers financing, farming credits conspire as contrast with others
region bank
 The BOP in quality that it is dealing with the Chief Minister independent work
combine for unemployed trained youth.

 The BOP has utilize excited hard working attitudes helpful for authority
trustworthiness better then associates and surpass clients desires as contrast with other
region banks

 BOP in a quality since it have Government Deposit as compare with others

 BOP has colossal branches in business range even remote zone to meet the purchasers
wanted.

Weekness:
 Poor effecting of the workers in light of the fact that most the representative did not
speak with the supervisors identified with undertaking issue or for viable arranging
 representative couldn't facilitate each other if any laborer meet any question amid the
work, so there is need coordination in basic leadership, critical thinking, in any issues
if raise among working hours.
 Conventional approach Because BOP is as yet utilizing old strategy for working and
for documentation
 BOP has great item and administration yet it can't assist in advancing its item on
electronic media. Less advancement exercises
  Poor clients managing as contrast with different banks, worker did not carry on with
purchasers in worry behavior
 Absence of prepare and mindfulness program, BOP is not directing broad preparing to
their representatives, that’s why worker are not very much ready in their career.

Opportunities:
 BOP has the ability to grow its system in remote territories.
 The BOP administration have been improved by the administration, now there is
chance to careful satisfactory sufficiently execute and practical.
 BOP has opportunity it is procure commission on Government Transaction
 BOP has chance to explain new plan related with Consumers fund, in Retail managing
an account, and in Agriculture advance plan to acquire most extreme.
 BOP Trust and resolute quality because of upheld by Punjab Government make
chance to build the store through growing their items and administrations to the
people groups.

Threats:
Swelling is huge causes, Modern kind of keeping money, these are the huge dangers for BOP,
it prompt to diminish the store by decreasing the purchasers and working condition.
Punjab parts and control, the changing pattern in Punjab Government strategies additionally
get to be danger to BOP
Political flim switching or here and there in Politician equalities as well a major danger for
BOP, new applicant will accompany
New approaches Because of relieve of use among nation and its financial condition investor
feel hesitate to scheme their income
Advanced showcasing idea, successful management receive by the contender are similarly
danger to BOP Muslim people group despise the shoppers managing an account.

Recommendation of Bop:
Internal control:
To me the major and the most vital fault in the BOP is lack of inside controls and
correspondence between diverse branches of the bank. To the scope budgetary viewpoint is
worried there is no lawful framework is intended that is the reason there is reliably a danger
of huge cheat with in the bank. I amid my entry level position as well pointed
out that point yet nobody worried. To me the bank ought to introduce some suitable asset
arranging and controlling frameworks like different banks do i.e., prophet financials and so
forth

Change in policies:
 Exchange is not correctly done. A section of the workers are steadily serving at a
similar post. They are really turned at a similar branch. therefore it is arranged that
equally pivot of each representative ought to happen after at regular interval in
various braches of the bank.

Need to qualified staff:

There have to not be any unexpected approaches change by the upper administration, as this
apply harms the client confidences in the bank. Government must to make long haul
approaches.

Credit card:
BOP have to begin its action in Visa. These cards are extremely useful for the normal
customer as a rule also, the agents specifically. To make it mores secure and to wipe out the
abuse of it, the management is necessary to keep legal security against the card.
Cash finance:
in this method of financing the measure of credit not used by the borrower is remained tax
exempt. It is set that a little measure of quality have to to be charged on this sum too on the
grounds that the bank gas kept aside the sum for that borrower and cannot propel it anyplace

Housing and house hold good loan:

Bank should start these loans because most of bank’s customers are middle class and they
cannot give to buy house or domestic goods at once by their own.

Conclusion:
As we know that internship is great tool for getting practical and professional knowledge. As
you have seen, I have done my internship in BOP branch at shadula road. I have learnt lot of
professional activities from this branch. I have worked in the various department, learnt
something new from each, explanation about tasks are available in training program Report
portion.
Subsequent to create finally give an account of BOP I have come to now, on a few point of
views, BOP has excellence over different banks as you have establish in the SWOT analysis.
Amid my stay at this branch and after create this report, I have exposed some issue with
respect to BOP support exercises. BOP don't have a cutting border showcasing idea as
difference with others, because of less support in advancement exercises BOP is face low
deals or low store. By and by now till BOP has agreement meeting exercises, yet BOP
administration can't know it is period of rivalry. As I have written in the basic search BOP
HR carry out is in addition really poor. Representative inspiration, worker work fulfillment is
not up to the market. BOP has no constant Performance evaluation framework, where worker
could get most extreme advantages.
BOP must to educate your chiefs, directors to operate positive analysis. I have additionally
watched BOP is not present compensation to their workers as contrast with different banks.
Pay is not a helper for specialists. However, they would like to be paid decently. BOP needs
to make sure that it has clear strategies in regard to pay rates and rewards.

Reference:
www.bop.com.pk
en.wikipedia.org/wiki/Bank_of_Punjab
https://www.bop.com.pk/Default.aspx
www.boplhr.com
http://anubanking2.blogspot.com