PART-I

1. STRUCTURE OF REPORT
1.1 Introduction:

The bank is an institute in which we exchange money and trans fare money from one bank to
another. The main Office of BOP is situated in BOP Tower, 10-B, Block E-II, Main Boulevard
Gilbert III Lahore.
1.1.1 Scope:

The Bank of Punjab complete all of its tasks aghast to a commercial funding institutionsperform
end. This bank is giving all type of loans to protect businesses’ trade industry.
1.1.2 Objectives and Missions:

Bank of Punjab is a viablesector bank. It executes all of the function that of a commercial bank is
perforce.

The main purpose for the reason that of I elect BOP are:
 Learn about financial transactions
 Gain practical experience
 To study by which mode a bank is deals with its customers.

The Bank of Punjab is to turn out to beheightroutine banking group serving in Pakistan. To
achieve their mission, it is guide by following content’s:

 Have good criterionstaff.

  Provide the large amount of return of there sponsors by achieving good and profitable
growth.
 To be received by the regulars and steps headlong which is the best in every operation
volume.

1.2 Key points of The Association:

1.2.1 History:

Below the punjab assembly view BOP was known. The Bank of Punjab act, 1989. The bill was
permitted by government of Punjab on July 26, 1989.
The act had given the foundation for creating the financial transactionsofficialdoms. The entire
obligation of policy construction and supervision has been positioned, under the act, by the board
of directors.
The bank comprises ten directors, out of which six directors are appointed by the government
(three of civil service and three prominent personalities from the Industry, Agriculture, and
Commerce etc.) The lasting four directors’ arejelectedmidstowner’s, the environments for which
have already been laid down in the act.

1.2.2 Nature of Organization:

BOP is a type of ads bank in which, is extra down the control of Punjabi Govt of
pakistan.provide the services of chick deposits. BOP is run loan to the customers. It also do its
investjments in Govts projects. BOP are also act as a constant to NATIONAL Venture TRUST
and LongTermCreditFund.
1.2.3 ProfessionalBulk:
1.2.3.1 CORPORATELOOSE:
LEGALASSETS
When this bank institution 1989, the ratified capital was Rs.200, 000, 000 shared in to
20,000,000 shares of Rs.10 each.
Paid up investment was Rs.851, 880, 000 parts of Rs.10 each.
MAJOR SHARE POUCHES
Small-town Government 51.5648%
Overseas Funds 0.4849%
Individuals 19.6499%
Self-governing / semi/ firms 28.2475%
RESERVE FUNDS
Total funds Rs.971049000
1.2.3.2 ACCOMPLISHMENTLEVELS AND BOOTIES:
 SLIVER FESTIVITY:
 BOP celebrates silver jubilee with the 25 years of good performance in 2014.
 EXCELLENCE AWARD:
 BOP achieved award by CBR to the efforts made by BOP to help Govt dealings.
 KISSAN STRETCH AWARDS:
 In 2006 BOP get an award under KISSAN time awards with honor for growth in the
agriculture sector because BOP provides “ higher”bank agriculture funds.
 BEST CORPORATE REPORT AWARD:
 In 2005 BOP get “best corporate report award” with the commercial sector by the
association of C.A Pakistan.

1.2.4 Line of services and products:

1.2.4.1 PRODUCT
1.2.4.2 The product is that is use to fitful customer need. A Product iselementary thing for
any type of business to createprofit. BOP offers a titanic scale of products and
services that is :

Deposit Account:
Deposit account is a current account. There is no limits for moving back money in that type of
accounts and the interest rate is low on current accounts.
  Current Account.
 TIJARAT Account.

Young Lion Saving Account.

Profit And Loss Sharing Account:

According to Islamic principles only those business arereflectHALAL which haveshare both
P&L. Islam typespublics to take interest. To get the market BOPsuggestions profit and loss both
account. In this type of customer takings profit only in instance of profit if BOP bear loss then
the client also loss. .

 PLS Saving Account

 Senior Citizen Account.
 GHARAYLOO Saving Account.
 ZIADA MUNAFA Saving Account.
 PLS-Saving Profit plus Accounts

Finance Account:

 Customer finance
 Agriculture sector.
 Trading.
 Business and industry.

1.2.4.2 SERVICES:

Banking segment is main purpose to offers services to the consumers. Bank Of Punjab large
scale range of products provides . Bank Of Punjab provides behind types of services.
The bank provides these service:

 Utility bills
 Lockers
 E-banking
  Visa debit card
 Call center
 ATM network

1.2.5 PESTL ANALYSIS:

 Political factors
 Economics
 Social
 Technological
 Legal

1.2.5.1 POLITICAL FACTORS:

These Banks are hugely caused by the government policies, which is instructions, principles as
the Bank of Punjab works underthe directions of the Punjab Govt of pakistan. so then it is
artificial by govt.

1.2.5.2 ECONOMICAL:

Pakistansummary is day to day decreasing because of inflations, venality and low rates are to
much affect. Decreasing economyseverely affects the business. Growing in GDPevolution rates.
So the bank’s artificial by economy .
1.2.5.3 SOCIO-CULTURAL:

The Community culture of Pakistan customs, civilizations, value, beliefs and prohibitions, are
also to be affected the utilities of bank. BOP is also operate in a social-cultural that is facing the
difficulties of continuous because of changing in living investor of people. Change in living
investor isopening for bank that theyare dissimilar society culture.

1.2.5.4 TECHNOLOGICAL:
It is recent age of scientific. Banks are also used modern knowledge to make better their services.
Technological sector can beeffect the activities of the bank.
ATM is hard form of software expertise which simplifies theclients to their take services,
anytime, anywhere.
 Mobile bankingoffer fast and easy strong services.

1.2.6 PROTECT ECONOMIC DEVELOPMENT:

BOP plays an important role in the life of development economy. Bank of Punjab is a Govt Bank
and plays a core role in the new world of Budget. It simplify a standfor investment. Bank of
Punjab in the commercialperfectioncleared after possession an eye on following realities.
PROVIDE LOANS FOR NEW BUSINES:
Banksare financialinstitutes provide loans to the client fornew big business, and also provide for
theexpansion. This will help to improve expensive of country.
.
SHARE PROFIT AND LOSS:
BOP also make available a service of profit and loss allocation for those people who do not want
to finance on the basis of interest. Profit and loss is based on Islamic values it capture the market
of those people who disappoint investment on interest.

1.3 ORGANIZATIONAL STRUCTURE

Construction of an organization give us a clear appearanceof organizational department and is an
information the organization. Itcommunicates us that what type of technique is to be
usedfollowed by this firm and how they perform task to their employees. Which shows that
thearrangement of the organization and who to reports whom. Organizational goals, and
objectsnatural surroundings are depend on the organization. It effects the performance of
anorganization.
BOP is work under the government proceduresbecause more than 51% share is owned by
government. All resolutions is take place in the main office. Main executive position is
chairperson and president.
CHAIN OF COMMAND:
 BOP is followed by the chain of knowledge because all the financial choices like new loan
services, new deposit services, profit rats take place by the senior manager and all branches is to
follow these decisions. Bank Of Punjab chain of command is fallow from senior and low staff.
CENTRALIZATION OR DECENTRALIZATION:
We unspokenthat all the individualsthey have no related withany one executive decision making.
But it’s a fact that branch manager has to be actually to loan provide and pass the amount of
loan.
1.3.1 HIERARCHY CHART :

CHAIRMAN

PRESIDENT BOARD OF
DIRECTORS

REGIONAL
VP VP VP VP HEAD
FINANCE MARKETING HRM CORPORATE
FINACE
BRANCH
MANAGER

OPERATIONAL
MANAGER

CASHIER REMITTANCE O/L CREDIT OTHER STAFF

MR.M.AMIR MR. HASSAN BANKING MISS MESSENGERGUA
KHALID MRS.HINA ANEELA RDS
ASLAM YOUNAS

1.3.2 EMPLOYEES :
Thesematerialshows that the authorizedoperative of Bank ofPunjab. Themember who work in
this bank 0200 they are these.
BOP GUJRAT branch in which I done my internship there are total 9 main employees and 4
other staffs like 2 guards and messenger.
 Manager: MR. NADEEM SANDHU
 Operation manager: MR. RIZWAN IQBAL
 Cashier: MR. MUHAMMED AMIR
 Remittance officer: MR.HASSAN KHALID
 Account opening: MISS. HIRA JAHANGER
 Credit: MIS:ANEELA YOUNAS
 Clearance: MR. UMAR.
 Agriculture loan: MR. JAVAAD IQBAL
 Online banking: MRS:HINA ASLAM

1.3.3Main OFFICES:
HEAD OFFICE:

BOP head office BOP Tower, Main Boulevard GULBERG III Lahore.
NETWORK:

The branch system is distributed into some parts of network of BOP .which is exact by head
office organization.
REGIONAL OFFICES:

 Regional Office Lahore.

 Regional Office Rawalpindi.
 Regional Office Gujranwala.
 Regional Office Faisal Abad.
 Regional Office Multan.
 Regional Office Karachi.
 Regional Office Peshawar.
 Regional Office Jhang.
 Regional Office DG KHAN.
  Regional Office Sargodha.
 Regional Office Gujarat.
 Regional Office Sialkot.
 Regional office Islamabad.
 Regional Office Bahawalpur.
 Regional Office Sahiwal.

405 branches is working under to these regions in all side Pakistan.

1.3.4 ALL DEPARTMENTS:

DEPOSIT DEPARTME:
The major key essentialsoccupations of a Punjab banks ,which deliver short term and long term
warehousesbank is to be provide a storeroom and capital funds. They provide security
againstreception funds Bank’s receives funds to their organizations and pay interest on it’s. Bank
is not safe the funds but it takes the funds as a debt to customer because the way of creditor is to
be build when bank’s receives deposit. The bank of Punjab is with authorizationprovide But
there is a condition that is to be bound pays during a confirm time period ,that to pay to the
amounts of deposits Banksare use these funds in futureconnections and give loan to others to
produce revenues and profit. If there is a huge difference the interest rate.
There are types of deposits:
 Demand Deposits.
 SNTD. (Short Notice Term Deposit)
 Saving Deposit.
 Call Deposits.
 TDR. (Term Deposit)
 Genral deposites

ACCOUNT’s OPENING DEPARTMENT:

Account’s opening is a basic step to create a relationship b/w a bank and a client. After receiving
deposit bank open the account of a consumer. Customer can manages with their account
affording to the nature of the term and that terms and conditions of the account. There is a
changed department for account’s opening which takes all the import ant’s information relating
to account opening and helps the customer in filling the forms and other requirements of its.
There are basic two component’s of accounts.
 Current account.
 Profit loss sharing account.

There are also several kinds if account that is offered by BOP.

 Individual account.
 Joints account.
 Joint stock company account.
 Partnership account.
 Foreign currency account.

REMITTANCE DEPARTMENT:
Remittance basically is a process of sending money or something element to money from one
individual to other. Mostly external people send money in their home country by that way to
facilitate their family. Remittance is a simplest way of fund shifted. It also facilitates to the daily
routine activities. There are different types remittances which are given below.
 Payment order.
 Demand Draft.
 Mail Transfer
 Telegraphic Transfer.

Now a day’s one of the most important types of remittance is that through which conversation’s
companies. There are different exchange companies which is accomplishment the service of
remittance along with BOP. The BOP there are different companies are to be involve in its.
 Western union.
 Express money.
 Aftab currency.
 Easy pay
 Money gram.
CLEARING DEPARTMENT:
BOP has a clearing department which is receives cheques and other accessible instruments of
other banks for the purpose of payment and clearing. There is clearing office made by SBP(state
bank Pakistan) in which all types of negotiable instruments are collected from the representative
of each bank and they make payments on the behalf of these instruments .clearing service is very
fruitful for customers and banks as well because it is time saving and secured of money.
Basically there are two types of clearing:
 Inward clearing.
 Outward clearing.

When cheque is drawn on the basies of BOP branch is known as inward clearing and when
cheque is drawn on the other banks it known as outward clearing. There are different negotiable
instruments is given below that is made collected for clearing cheques.
 Cheques.
 Demand Drafts.
 Telegraphic transfers.
 Mail Transfers.
 Pay Order.

ACCOUNTS DEPARTMENT:
Accounts department is play an important role of backbone in any industry/organization. All
most all activities of banking sector is link with accounts. There a separate department in each
branch which is performs all functions related to accounts. The rudimentary functions of
accounts department is to keep record of all transactions. Accountant prepares daily, weekly,
monthly, quarterly, biannually and annual reports of every account. Accounts department save
record in two ways.
 Manual record.
 Computerized record.

MANUAL RECORD:
Accountants maintains vouchers behind each deal and keeps save record and all vouchers are
checked and matched by other officer accounts record. After that verification they post the entry
in to specific account head. Basically their there are two types of vouchers Debit and Credit
voucher. For keeping conserved the record of voucher a sheet is prepared that is known as
supplementary sheet debit supplementary sheet is for debit vouchers and credit accompanying
sheet is for credit voucher. Sheet is prepared on daily basis and all transactions as passed on the
behalf of vouchers which is prepared on the behalf of daily transactions.
COMPUTERIZED RECORD:
BOP is also usage a software name TELNET that use to uphold the electronic record of accounts
and all transactions. The person which is give the expert to us this access that is use this
TELNET. All these events are overseen by the manager. Account department also keep a record
on disk for back up purpose in any case of bad time.
CREDIT DEPARTMENT:
As we know that the banks receives deposits and provides loan to the business and individual on
different interest rates. There is a separate department for loan providing and credit purpose
because bank receives dissimilar kind of securities then give loan according to the worth of those
securities. Credit department is the most functional area of bank’s which continued to all record
of recognition transactions. all the loans when approved are send to the credit department for the
purpose of proper documentation. When credit department issues the disbursement certificate
then loan is disabused to the related party. There are two types of loans.
 Short term loan.( For less than 1 year)
 Long term loan.( For more than 1 year)

CASH DEPARTMENT:
Cash department is basically the cash counter of bank where all types of cash payments is
received and gives. All type of bills is to be paid on cash counter. Cash officer receive the
money with deposit slip and stamped and sign and the slip give to the customer. After
verification it makes entry in to the customer’s account to maitane the record of customer. On the
behalf of behalf of valid cheque and other instruments he pays cash to the customer and enters
the data in TELNET record. Cashier’s job is most risky and difficult job because he has to much
check and balance in entries and actual cash then there is a problem and work to much cearfully.
Unauthorized or outsiders person is not allow to visit or enter the cash department because there
is a work to much sencivites.
1.3.5 COMMENTS ON THE ORGANIZATION STRUCTURE:
BANK OF PUNJAB is listed with the stock exchange. It is a public sector bank owned by
government of Punjab. BOP organizational structure is based on the rules and regulations of
SBP(state bank of pakistan). BOP organizational structure is good, peacefull and flexibles. BOP
is providing a road tool for economic development. All employees are working very good way
and full determination and efforts. There is also a problem in the structure of BOP that is lack of
employees worker. If one employee is absent or go for training all the work load is shifted to one
employee there is no a rule to maintane the work of other employee. This is a major weak point
of the BOP and it is also unfair for employees.
BOP is day by day growing through opening new branches, offering new products, and also
enhancing the services of E banking day by day.
BOP is charming the principal bank in Pakistan, because their economy is endlessly growing and
they fulfill the needs of customer and satisfy them.

PART-II
1.4 INTERNEE WORK
1.4.1 INTRODUCTION OF OFFICE:
I finalized my practicum in the branch of BANK OF PUNJAB which is situated at PURANA
GUJRAT ROAD, PHALIA and the code of branch is 0114. There are total 9 personnel in this
branch and 4 clerical staffs.
I do six week internship in this branch form 28-06-2016 to 08-08-2016
1.4.2 DETAILS OF SUPERVISOR :
During my position I am guided by various supervisors. The evidence about my supervisors and
their posts is given below.

SUPERVISOR NAME DESIGNATION

MR.NADEEM SANDHU BRANCH MANAGER
MR.AMMAD HUSSAIN OPERATION MANAGER
MR.SAQLAIN CASHIER
MR.UMAIR REMITTANCE OFFICER
MISS.AMINA SHER ACCOUNT OPENING
MR.NAZIM CREDIT
MR.UMAIR CLEARING OFFICER
MR.JAVAID IQBAL AGRICULTURE LOAN
MRS.SIDRA ILYAS ONLINE BANKING

1.4.3 WEEKLY PERFORMANCE AND DAILY TIME TABLE:

DEPARTMENT: Account opening.
SUPERVISOR: MISS.AMINA SHER.
DATE SUPERVISOR SIG ACTIVITIES
15 JUNE First day I feel shy and nervous. I
just observed the activities.

16 JUNE I imparted knowledge about how

to fill he forms of account
opening.

17 JUNE Bank Holiday

18 JULY I learnt that what type of account

is offered by BOP. And their
requirements.

19 JULY I filled the account opening forms

and it is oversee by supervisor
and also take signatures of
customer on specimen card.

20 JULY Holiday

21 JULY I come to know that what type of

documents is required for account
opening. And what kind of
investigations made by
accountant.
I fill the forms of account
opening and view the
computerized and manual records
of the accounts.
DEPARTMENT: Remittance.
SUPERVISOR: MR.UMAIR.
DATE SUPERVISOR SIG ACTIVITIES
22 JULY I was introduced by remittance
department and the activities
performed by that department.

23 JULY I came to know that what is

remittance and knowledge about
exchange.

24 JULY I deal with many customers and

take id card copy and pin code
and issue remittance receipt.

24 JULY I came to know to transfer money

through remittance. And what
kind of remittance can be made.

25 JULY Holiday

26 JULY Holiday

27 JULY I fill the pay order form and

signed by the manager and
oversee by supervisor.
I spend whole day as a remittance
officer under supervision of
MR.UMAIR. And perform many
tasks related to that department
and also deal with some
customer.

DEPARTMENT: Cash counter.

SUPERVISOR: MR.SAQLAIN.
DATE SUPERVISOR SIG ACTIVITIES
28 JULY I spent whole day in the cash
counter. And learnt that how to
 fill deposit slips and also fill
some slips under supervision.

29 JULY I learnt that how to count cash

though cash counter and how to
stamp the bundle and bind the
notes.

30 JULY I learnt that how to maintain cash

book and vouchers on daily bases
and how to attach vouchers to
supplementary sheet.

31 JULY I attach voucher and also learnt

that how to pay cash on behalf of
cheque.

1 JULY Holiday

2 JULY Holiday

3 JULY I post some bills under

supervision and fill the deposit
slips and receive requisition for
cheque book and ATM card.
I imparted knowledge about cash
room and safe and custody of
keys. And maintenance of cash
book.

DEPARTMENT: ONLINE BANKING.

SUPERVISOR: MRS.SIDRA ILYAS
DATE SUPERVISOR SIG ACTIVITIES
4 JULY I was introduced about the online
banking and told about the tasks
of that department.

5 JULY I understand the concept of how

to do online transfer from cheque
and how from cash.
6 JULY I learnt the procedure of online
transfer of money.

7 JULY I learnt to how to verify the

signature on cheque if the transfer
is to be done from cheque.

8 JULY Holiday

9 JULY Holiday

10 JULY I spent the whole day in doing

online transfer from myself.

DEPARTMENT: ATM and system handling.

SUPERVISOR: MRS.SIDRA ILYAS.
DATE SUPERVISOR SIG ACTIVITIES
11 JULY I attend a training session of
ATM with employees.

12 JULY I came to know that how ATM

works and how to fill the cash
buckets. And change the paper
roll of ATM

13 JULY I imparted knowledge about

TELNET the software which is
used by BOP for making
computerized record of accounts
and customers.

14 JULY I also imparted knowledge about

the e banking.

15 JULY Holiday

16 JULY Holiday

17 AUGUST I leant the types of ATM card and

their features. And solution for
captured card.
I came to know that how BOP
 maintains their backup record for
safety purpose.

DEPARTMENT: Credit
SUPERVISOR: MR.NAZIM.
DATE SUPERVISOR SIG ACTIVITIES
18 AUGUST I imparted knowledge about
credit department. Types of loans
that BOP is offering.

19 AUGUST I came to know what is the

difference between short term and
long term loans and what is the
terms and conditions for loan.

20 AUGUST I learnt that what is pledged stock

and hypothetical stock and how
provide loan on the basis of these
stocks.
I also learnt that what the
difference between loan and lien
is.

DEPARTMENT: Management.
SUPERVISOR: MR MUSTAQ AHMED.
DATE SUPERVISOR SIG ACTIVITIES
21 AUGUST I spend whole day under
supervision of branch manager.
And imparted knowledge related
to banking sector and sees how to
deal with the customers.

22 AUGUST Holiday

23 AUGUST Holiday

24 AUGUST I imparted knowledge about

 lockers. And their types. And
requirements for lockers. And
custody of keys.

1.4.4 DESCRIPTION OF DEPARTMENTS:

There are diversedivisions in BOPI work in many subdivisions during my internship and
imparted facts about these divisions as mentioned in the above agenda. The detail description
about all departments is given below.
ACCOUNT OPENING DEPARTMENT:
Account initial is an original and very first step In generating the connection between buyer and
bank. BOP is offering various sorts of version which is specifiedlower.
 Compensated Person account.
 Professional account.
 Housewife, Unemployed, Dependent on Others account.
 Pensioner account.

Student account.

 Minor Account.
 Joint Account.
 Sole Proprietor account.
 Partnership account.
 Limited Corporationsversion

These are all basic types of account which are offered by BOP and there are some basic
requirements which are needed for account opening..
Signature on signature specimen card.

 Thumb sign on form.

 Copy of CNIC.

My first week of internship is spending in account opening department first day I am really very
confused and my behavior is shy. But as time pass I adjust in the environment I observed each
and every activity of my supervisor. I learned that how to fill the account opening form and what
are the requirements for account opening. And how to deal with the customer. Also see the
register in which all account opening for, is attached for the manual record. And MISS.AMINA
SHER told me how to enter data in the system and open an account of a customer
SAVING ACCOUNT:
In bank it is disreputable as PLS reason means profit and loss input account.in this account
customer takes profit and in case of loss shopper also suffer loss mostly it based on Islamic
principles. There is a middle age date for taking out after maturity buyer can with draw money.
There is 2.5% zakat inference on PLS account.
CURRENT ACCOUNT:
In up-to-date there is no restriction on withdrawal customer can withdraw money any time he
want. There is no zakat deduction on it and bank doesn’t pay profit on this type of account.
TERM DEPOSIT ACCOUNT:
There are unlike types of surroundings attach to this type of justification. Customer can fix
money for 2 months or more bestowing to their desire. Bank salaries profit on this type of
reason.
I practical that there are also some unlike kinds of the books which are not used in daily tedious
but exist in banking system are specifiedunder.
DORMANT ACCOUNT:
When a shopper doesn’t use their reason and no contract is made during the passé of 1 year.
After 1 year the account became sleeping. For the repetition of account purchaser needs to
submit a copy of CNIC to the bank. After re initiation customer can use the version and
conductover it.
NOSTRO ACCOUNT:
Principally the Nostro interpretation is used for import and export determination. When a
Pakistani opens an account in foreign country and run this account in the currency of domestic
country is identified as Nostro account.
UNCLAIMED ACCOUNT:
When a individual don’t use his account for 2 year it is identified as uncooperative account and
for 9 year it remains as inoperative account. After 10 years it became and unclaimed account and
all the money is removed to SBP.
TRANSFER OF ACCOUNT:
When a purchaser wants to transfer this version from one branch to another outlet he gives an bid
to the bank manager and returns the cheque book and ATM card issued on this account.
DECEASED ACCOUNT:
When a individual dies his or her account identified as decease account. When row receives
death documentation then account freeze the account and wait for court order to pay the amount
to their family or creditors.
When I recognize each and every type of account I asked to fill the forms under supervision. I
fill many forms and it is over seen by supervisor. I attach the forms in the manual record file. I
take signatures of patron on signature specimen card and put stamps on the account opening
forms and take the signature of manager on it for approval. I also read the account opening guide
which is provided by supervisor.
REMITTANCE DEPARTMENT:
Remittance is one of the most important departments of banking sector. Remittance provides the
facility of money transfer from one home to another place.
There are diverse types of remittances which I observed throughout my practicum given below.
 Payment order.
 DD (Claim Draft).
 MT (Mail Assignment).
 Transfer through exchange companies.

PAYMENT ORDER:
In expense order customer order the bank to pay currency on behalf of their buyer to the third
party. It is basically a directive among customer and bank. In case of payment order bank receive
the signed application from their purchaser and check the account balance of their client. If there
is sufficient equilibrium to meet the imbursement order and buyer has good repute then bank pay
on behalf of their customer.
REQUIREMENTS:
My supervisor told me there are several requirements for payment order which are given below.
 Presentation in stander format.
 Presentation of original gadget.
  The charges are improved by bank.
 Purchaser sign on application.

Expense order is mostly online allocation of funds completereason to account.in several cases
cash payment also made on behalf of CNIC.
DEMAND DRAFT:
A demand draft is a negotiable utensil it is also known as banker’s cheese. Banks matters
demand draft for their client to her banks or the branches of same bank to pay money to the third
party on behalf of bank. It is almost same as imbursement order.
REQUIREMENTS:
 F-13 form is signed.
 Application in stander format.
 Presentation of original instrument.

MT (MAIL TRANSFER):
MT is another source of transfer of funds. This is basically used to transfer funds from one
branch to extra branch. For MT swift code is it most important thing if SWIFT code Is wrong
then fund cannot be transferred and there is a casual of error or omission. I observed that
following are the requirements for MT.
 Account title.
 Account name.
 SWIFT code.
 Sender reference.
 Bank operation code.
 Currency and amount.
 Name of gatheringsociety.
 Sender correspondence.
 Heir customer account.

Entry for MT:

Nostro A/C
To Customer A/C
TRANSFER THROUGH EXCHANGE COMPANIES:
I observed that one of the most vital and fastest sources of money handover Is through exchange
corporations. BOP has access of different exchange companies.. There are different exchange
companies which is performing the service of remittance along with BOP. In BOP there are
different companies involve in remittance.
EXCAHNGE COMPANIES NUM OF DIGITS IN CODE
COWBOY MOVIE UNION. 10
EXPRESS MONEY. 16
AFTAB CURRENCY. 7 to 13 ( 8 excluded)
EASY PAY. 14
REQUIREMENTS:
My chief revealed to me we can recognize the trade organization through the quantity of digits in
code which is given by client. After ID we can basically get to the site of applicable trade
organization. There are finishing necessities for settlement trade organizations.
 Pin number.
 User name.
 Password.
 Phone number.
 Address.
 CNIC copy.
 signatures and 2 thumb sign of customer on the back of remittance receipt.

During my internship I spend one week in the remittance department. Firstly understands the
terms and conditions of remittance. Under supervision I performed 1 whole day as a remittance
officer and also deal with customer and give remittance receipts to them.
CASH COUNTER:
My boss disclosed to me we can distinguish the trade organization through the quantity of digits
in code which is given by client. After ID we can essentially get to the site of applicable trade
organization. There are completing prerequisites for settlement trade organizations.
DEPOSIT S
Store slip is a sort of receipt which is utilized to store trade out the bank. Account holder
composes the name sum and put emblem on it. What's more, give this slip to clerk alongside
money. There are two duplicates of store slip 1 duplicate is held by bank for record and 1 is
returned back to the client after store. Cahier sign on It and put an engraving of" droppedLIP:
Key features of deposit slip:
 Date.
 Reason title.
 Account type.
 Denomination.

Amount in word.

 Amount in digits.
 Signature of depositor.

CHEQUE:
Cheque is also a receiving that is use for cash expenses. Bank issue a cheque paperback to every
account holder. Account holder can with draw money through cheque. When cheque is vacant to
clerk pay the cash and put a stamp on it “paid” and also put sign on it. Cheque is retained by
bank as a voucher for guide record.
KEY FEATURES OF CHEQUE:
 Date.
 Account title.
 Account type.
 Signature.
 Amount in words.
 Amount in digits.

While working in cash counter I done various tasks under supervision. I post some bills in data
base. I fill the deposit slip. My supervisor told me a sponsor always fills deposit slip or any
amount from extreme right side.
TYPES OF CHEQUE:
My supervisor told me there are various types of cheque. They show me some samples of
different types which are given below.
BEARER CHEQUE:
When the word deliverer is in black and white on the face of chute is known as bearer cheque.
The payment of cheque is paid to any person who presents it.
CROSS CHEQUE:
When to parallel lines is drawn on the face of cheque. It became cross cheque. The amount of
cross cheque is unswervingly transferred to the account. It cannot directly cash on the counter of
bank. It is known as cross cheque.
POST DATED CHEQUE:
If a customer presents a cheque before the due date or the date right on its face. Is known as
postdated cheque and it is considers as in valid and it does not honored by bank.
STALE CHEQUE:
If a customer presents a cheque after three months of due date is known as stale cheque and it is
not honored by bank.
ONLINE BANKING:
I was introduced about the online banking and told about the tasks of that department. I
understand the concept of how to do online transfer from cheque and how from cash. I learnt the
procedure of online transfer of money. I learnt to how to verify the signature on cheque if the
transfer is to be done from cheque. I spent the whole day in doing online transfer from myself.
ATM AND SYSTEM HANDLING:
.ATM is the acronym of robotized teller machine. It is fundamentally a crossover machine. It is a
blend of hard product and programming. Amid my temporary position I spend my fifth week
under supervision of framework overseer. It is truly exceptionally fascinating section for me. I
discovered that what kind of framework is utilized by BOP. How telephone managing an account
functions? I additionally took in the ATM related matters like paper slip change, money filling. I
additionally discovered that BOP is utilizing TELNET for electronic record. I likewise go to an
instructional course amid my temporary position which depends on ATM taking care of and
cybercrime

Taking after stream graphs demonstrates that how ATM functions

 ATM
BRANCH
CONTOL ROOM

ROUTER

PHONEX

HEAD OFFICE
ROUTER
TYPES OF ATM CARD MAX AMOUNT CAN WITH DRAW
SILVER CARD 25,000
GOLD CARD 50,000
PLATINUM CARD 1,00,000

ATM CAPTURED CARD:

Sometimes customer enters wrong code more than 3 times. Then card is captured by the ATM.
Customer put an application and received ATM card back. That’s only for security reasons.
CREDIT DEPARTMENT:
I spend my last week in the credit branch. As we know that basic source of revenue is loan for
banks. Bank take deposit and give loan to others. My supervisor told me how many types of
loan are offered by BOP. And what type are the special features which of different types. I
explain below each type which I learned during my internship.
COMMERCIAL LOAN:
Commercial loans are those types of loans which given to the businesses.it helps to increase the
working capital. Commercial loan do not give to start a new business. Also BOP does not give
loan to an un employed person.
There are two types of commercial types
 PLEDGE LOAN:
In this type customer kept something as collateral for loan. The value of collateral must be more
than the amount of loan.
 HYPOTHETICAL LOAN:

It is same as pledge but in this case bank keeps collateral in their custody. Customer pays loan in
installments when first installment is received bank release the collateral according to the value
of installment.
SECURITY LOAN:
If customer has fixed account in bank and he needs funds urgently before the maturity date. In
this case customer prepares TDR known as term deposit receipt. Bank takes this receipt as
collateral and gives loan to the customer. If he does not pay loan on time bank pledge the
account.
CAR LOAN:
Bank also gives loan for cars there are several conditions for car loan. 30% payment is taken as
down payment and remaining is taken in installments with markup. Car documents remains on
the name of bank until all the installments are not paid. When all installments paid bank issue
certificate of NOC and transfer the papers on the name of customer.
HOME LOAN:
BOP also provides different types of housing schemes. There are basically two types of loan
which are given below.
 NEW HOUSE BUILDING:

For new house bank give loan in two installments. Bank gives first installment for construction
purpose. When construction is complete a proper survey is made if the loan spends according to
the conditions of bank. Then bank give 2nd installment for the purpose of furnishing. Documents
of home remain in the custody of bank until all loan is given back to the Bank with mark up.
2ND HAND HOUSE BUYING:

In this case bank directly make payment on behalf of customer and keep documents in their
custody until loan is returned.
REQUIREMENTS:
Basic requirements for each type of loan are given below.
 Borrower must be account holder in BOP.
  Borrower has a good back ground.

MANAGEMENT DEPARTMENT:
Last two days of my internship I spend under the supervision of branch manager. I observe each
and every activity of the branch manager how he managed all the activities and create
coordination between employees. I also learnt that how to deal with the customer. I am very
much inspired by them because they are multi-talented they are performing the duties of HRM,
marketing and finance at the same time. They told me about money laundering and I also visit
the locker and study about their types and specialties.
LOCKER:
Lockers are small safe which is provided to the account holder for the safety of valuables. There
are 4 types of locker.
1. Small.
2. Medium.
3. Large.
4. Extra-large.

KEYS:
There are two keys of each locker.
 Master key is owned by operation manger.
 Locker key is given to the locker holder.

REQUIREMENTS:
 Locker holder must be Account holder.
 From filling.
 Documents.

1.4.5 ASSIGNING TASKS TO ME :

During my six month internship I performed various tasks under supervision of different
departments. List of tasks are given below.

 I fill account opening forms.

  I take signatures and thumb sign of applicant on account opening form.

I take signature of manager on account opening form.

 I enter the data in to data base.

 I work as a remittance officer under supervision.
 I give remittance to the people.
 I post the bills.
 I fill the deposit slip.
 I count the cash through cash counter.
 I bind the cash and put stamps on it.
 I make head office advices.
 I help the system administrator infilling the cash to ATM.
 I attach the vouchers to supplementary sheet.

I maintain manual record of cash book.

 I issue the cheque book.

 I take requisition of cheque book.
 I make entry in register on issue of cheque book.
 I attend a training session on ATM handling and cybercrime.
 Cancellation of signatures.

1.4.6 SUMMARY OF LEARNING :

1.4.6.1 SKILLS AND QUALIFICATIONS:
I do six week internship in BOP. It is a great experience for me. Internship has a dynamic effect
on our personality. Internship gives us professional experience. For me internship is an
opportunity to communicate with the real world in a professional manner. I learnt that there is
extreme competition in the market. It is very hard to get success without any practical
experience. I learnt that extra hard work, patience, efficiency, carefulness, and practical
experience Is a major key to success.
Now I have many skills such as enhancement in communication, time management, tolerance,
confidence and manage work in extreme pressure. Time management is life blood of an
organization. Time is really very important factor. In professional way we have to manage all the
tasks on time. I always prefer to work on time it put a good effect on my personality and also
differentiate me from other internes. During my internship my supervisors assigns me different
tasks I have to manage all these on time and accurately. This creates a pressure in my mind but
slowly I understand how to manage work under pressure. The work of bank is very sensitive in
nature and carelessness leads us toward big loss. Now I am able to tolerate because some times
in bank I have to do those tasks and deal with those peoples which I don’t like to do. I also learnt
that hoe to work in a team to achieve a common goal. While working in team I feel improvement
in my communication skill. It is a nessaray element because when we communicate with others it
leaves an impact on their mind. One the most important thing that is improved in my confidence
now I have confidence to deal with the people. Now I have tactics to resolve problems and I can
survive in the professional environment.
1.4.6.2 RESPONIBILTIES TAKEN BY ME:
Internship is road to get practical experience. I work in deposit, clearing, cash, credit, and
management and remittance department. And also work with system administrator. I work under
supervision of different supervisors like branch manager, operation manger, cashier, remittance
officer and system administrator. Now I am able to do nessaray work like filing the deposit slips,
issuance of cheque book, ATM cash filing, inward and out ward clearing. I also imparted
knowledge about account opening forms and their requirements, entering data in to TELNET. I
have also experience to attach vouchers on the supplementary sheet and manual record of cash
book. My best experience is to work as a remittance officer for one day I personally deal with the
customer and give remittance receipt to them. And I also spend one day on the cash counter and
receive some bills and post them in to TELNET.
1.4.6.3 INFLUENCE OF INTERNSHIP:
During my internship I got an opportunity to attend a tarring session on cyber-crime and ATM
handling. I deal with many peoples and also work with professionals. I got a practical experience
and I believe that it is very helpful for me in my professional life and it also opens a road for my
career. It improves the level of confidence and also grooms my personality in a positive manner.
Internship creates link with professionals and general public It can provides guidance to me for
my future potential needs.
1.4.6.4 INTERNSHIP AND CLASSROOM KNOWLEDGE:
After completing my internship I feel that bookish knowledge and real world are two different
things. There is a huge difference is theory and practice. But we can’t say that books are not
important. Books give us a guideline that helps us to do practical tasks.
Briefly we can say that bookish knowledge and practical experience together let us towards
success. Both are necessary to perform in the professional environment. Books tell us what to do
and practical experience tells us how to do.
2. CONCLUSION OF THE REPORT
2.1 SUMMARY OF KEY CONCLUSION:
After writing this report is clear that BOP is making progress by leaps and bound. BOP profits
are growing but surely in last few years and his inclination is proposed to stay in to the future. So
we can say that BOP has shinning future. If BOP improve coordination between employees and
improve their marketing strategies they can capture more market easily. This will increase their
value in the mind of customer and also helps to establish a good brand name. BOP has
opportunity to invest more but they don utilizing the opportunity in the right way because of
Government pressure.
BOP has a lot of branches in the whole country especially in Punjab and also has good repute.
BOP is providing services on national level it can also expand their business by entering in the
international market they should have to open some foreign branches. I think that banking job is
one of the most attractive jobs. After internship I have lot of practical experience and also
imparted knowledge about ethics and professional environment. Doing job in bank is very risky
but it is also an ideal and desirable job.
2.2 OBSERVATION ABOUT THE SECTOR:
Banking sector is life blood of economy of every country. BOP has a shining name in the
banking sector and financial institutions. BOP is a basic pillar in agriculture sector. Therefore we
can say that BOP is playing a major role in industrial and financing sector. Trading, dealing of
shares, bidding, loaning, are also concerned with banking sector. Banks also provide special
kinds of schemes for student that plays a vital role in countries success.
According to my opinion banking sector have a strong link with all sectors. And also some firms
are directly attach to it like exchange companies and NADRA , WAPDA, sui gas, give open
access to collect bills and directly posted them in to their accounts. BOP also provide loan on
commercial level mostly educational institution have their accounts in banks and bank directly
collect the fee from students on behalf of their account. So we can say that banking sector play
role of intermediary between different sectors.
Now days in Pakistan there are more than 57 banks with a huge branch network in the whole
country. It is a widest sector in Pakistan. One of the most important fact is that banking sector is
directly related with government, political parties, general public and also plays a vital role in the
economic decision
2.3 SWOT ANALYSIS:
SWOT analysis show that what is the key strength, weaknesses, opportunities and threats in
BOP. It just like a matrix just as shown in diagram given below.

STRENGTH:
Qualities are the inside outrageous traits which help of an association by that the association
accomplish objectives.
The system of BOP has a solid system in all pakistan regions.

In the monetary and modern the bank of punjab handle grande part for their achivementsand
improvement.
•All the stores of GOVT are likewise holds in BOP since its under control oF pakistan GOVT.
•For client safity BOP give security.
•BOP has effectively get to the market rate and acquire more benefit.
•people need to enthusiasm on this bank since its under control the GOVT towards different
banks.
• BOP generally puts resources into GOVT securities since that is the best approach to gain more
benefit rather then other.
• solid security are accessible in banks of Punjab .
• Using present day innovation the BOP gain more reveue administration of E saving money and
so on..
BOP is solid administrations give to their clients..
• BOP is well disposed treat their clients .
WEAKNESSES:
Weaknesses are the internal action of the bank which is played important role in the success of
any organization which is hold by mangment of the organization.some weak points are given
below which is involve in this bank.
Lack of employee co-ordination.

 BOP contains huge amount of deposit of Government that’s why they are bound to
follow the strategies that are in the favor of Government.
 Some time GOVT are involves in the internal activities of the bank because its under
control of GOVT.
 Training workshops for employees are not arranges.
 Old market stratgies are used and not motivational tools applied which is the main
problem
 O ld manual methods deta based are used software for make sure of records.
 Collecting WAPDA, PTCL and Sui gas bills they receive money.
 In Government cases the does not know that what they can’t sby this ways why they
don’t perform their weakness with their full dimantions and shows baisness behavior.
 The entire burden is shifted to other.
 The old way of collection money is the tradetional ways.
 To guide ladies customer their there is no proper setup.

OPPORTUNITIES:
Openings are the outer sourse of an association that give assistance in accomplishing the
goals,objects and they are not in the control of the administration. There are have
numerous open doors in the market some are given beneath.

BOP has a superior system framework because of this, they can without much of a stretch
ensure their servers and items.

• BOP likewise can open new branches in new ad regions.

• BOP can open branches in worldwide levels.
• BOP contains expansive measure of Government project,s it's an open door since
they can interests in it to gain immense benefit.
• BOP is government bank that is the reason it has compansate a legitimate issues.
• BY contracting new gifted and youthful employee,s that they can take profit of new
innovation.
THREATS:
Dangers are some outer ways that are not appropriate for the abundance of association and they
are not in the hand of the BOP administrations. A few dangers are given underneath.

• There are alote of bank's in the market which are giving same administrations in the
market is an excessive amount of extreme to contend it.

• Load shading is a major dangers in Pakistan.

Political gatherings are additionally a major danger for owen government bank's.

• It is exceptionally difficult to embrace new innovation staf with the old.

To control the assessment rate is influnation the rate of store and turn into a danger for BOP and
other bank's.
• The Competitors are utilizing better advertising stratgies to secure their administrations
that make a danger for BOP.
3. RECOMMENDATIONS

With in the 6 week of my internship I observe all the work activities and organization procidure
of BOP and after preparing the report I feel that there are also problems in this organization.i
give some solution to solve these problemswhich are these.
 BOP should introdeced training workshops for employees to better their professional
skills.
 BOP should be heigh the rate of intrest on the basies of work performance .
 Provide more staff members to balance the level of work.
 staff is not hire on the base of contracts.
 The rate of salaries of employees is heigh.
 I think that the BOP should be alter the software of branch due to it’s based on manual
system.
 I thought that should be decrease the volume of account opened form and remove the in
ralivant news and information.
 BOP should introduced the new products in the market to attract thecustomers.

They have friendly behave with their employees