Kodak DirectView CR 500 - Diagnostics PDF

{Diagnostics}{Production}{Carestream Health Inc.}{Restricted} Publication No.
DG4366-1
09OCT07
Supersedes DG4366-1
22NOV04
Restricted
DIAGNOSTICS
for the
Kodak DirectView CR 500 SYSTEM
Service Code: 4366
Important
Qualified service personnel must repair this equipment.
H195_0016BC
© CARESTREAM HEALTH, INC.

DIAGNOSTICS
09OCT07
DG4366-1 PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the subject
Page matter gained by Carestream Health, Inc. prior to publication.
2 of 211
No patent license is granted by this information.
Carestream Health, Inc. reserves the right to change this information without notice, and makes no
warranty, express or implied, with respect to this information. Carestream Health shall not be liable
for any loss or damage, including consequential or special damages, resulting from any use of this
information, even if loss or damage is caused by Carestream Health’s negligence or other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Table of Contents
Description Page
Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

“System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functions of the “System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . 20
Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Individual Component Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Component Control: Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Light Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Slow Scan Current and Velocity Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Laser Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
GALVO Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
GALVO PLOT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
AUTOLOOPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
System Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Diagnostic Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Checking the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Checking the Error Frequency Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking the Actuation Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Storing the Error Logs on a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Clearing the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Displaying the Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Downloading Software to the BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
CASSETTE LOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
DIAGNOSTICS
09OCT07
DG4366-1 940 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Page 941 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
3 of 211 942 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
950 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
1000 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
1001 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
10021 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 76
10030 - READER did not read the CASSETTE BAR CODE . . . . . . . . . . . . 78
10031 - Cannot home cassette guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
10032 - Cannot activate cassette load switch . . . . . . . . . . . . . . . . . . . . . . . 79
10033 - Cannot clamp the cassette correctly . . . . . . . . . . . . . . . . . . . . . . . 79
10034 - Unable to retract cassette feed pin . . . . . . . . . . . . . . . . . . . . . . . . . 79
10035 - Cannot home the feed motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
10036 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
10037 - Retrying clamp cassette with guides . . . . . . . . . . . . . . . . . . . . . . . 80
10038 - Retrying extract screen from cassette . . . . . . . . . . . . . . . . . . . . . . 80
10039 - BAR CODE read failure occurred . . . . . . . . . . . . . . . . . . . . . . . . . . 81
10040 - MSC BOARD A1: Software malfunction - RTXC timer
allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
DIAGNOSTICS
09OCT07
DG4366-1 Screen Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Page SLOW SCAN AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4 of 211 12009 - Caution! SLOW SCAN MOTOR drawing too much power . . . . . . 83
12012 - SLOW SCAN AY: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
12013 - SLOW SCAN AY: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
12014 - MSC BOARD A1: Software Error for SLOW SCAN . . . . . . . . . . . . 83
12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 84
12101 - SLOW SCAN frequency locked range error while scanning . . . . 84
12102 - SLOW SCAN stopped, position error while scanning . . . . . . . . . 85
12103 - SLOW SCAN stopped, frequency lock motion stalled error
while scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
12107 - SLOW SCAN: +24 V DC malfunction during scan. . . . . . . . . . . . . 86
12108 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 86
12109 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 87
12110 - SLOW SCAN did not communicate with the
MOTION SYSTEM CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
12111 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned 87
12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
12122 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 89
12125 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 89
12126 - Caution! SLOW SCAN MOTOR is overheated . . . . . . . . . . . . . . . . 89
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error . . 90
12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory
Command” Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
12261 - Roller Pair 1 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 93
12264 - Screen start sensor blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
12265 - Screen start timeout. Screen did not enter reader . . . . . . . . . . . . 99
DIAGNOSTICS
09OCT07
DG4366-1 12266 - Screen did not fully enter the erase assembly . . . . . . . . . . . . . . . 102
Page 12267 - Screen did not return to cassette . . . . . . . . . . . . . . . . . . . . . . . . . . 103
5 of 211 12301 - Slow Scan frequency locked range error while not scanning. . . 103
12302 - SLOW SCAN stopped, position error while not scanning . . . . . . 104
12303 - SLOW SCAN stopped, frequency lock motion stalled error
while not scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
12307 - SLOW SCAN: +24 V DC malfunction during SCREEN transport. 107
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset . . . 107
12900 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 107
12930 - SLOW SCAN: Unexpected Retry during Current Test . . . . . . . . . 111
12931 - SLOW SCAN: Unexpected Retry during Velocity Test . . . . . . . . . 112
12941 - SLOW SCAN: Unexpected Retry during Communication to
MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
ERASE LAMPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
13009 - All ERASE LAMPS malfunctioned . . . . . . . . . . . . . . . . . . . . . . . . . . 112
13010 - Erase time exceeds maximum allowed. . . . . . . . . . . . . . . . . . . . . . 114
13011 - Command to Erase did not occur . . . . . . . . . . . . . . . . . . . . . . . . . . 114
13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS . . . . . . . 114
13013 - MSC BOARD A1: Software failure during erase . . . . . . . . . . . . . . 114
13899 - General Erase Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
POWER SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14001 - SLOW SCAN: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . 115
14002 - STEPPER: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . . . . 115
14008 - SLOW SCAN: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14010 - Slow Scan Async Reset Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14015 - MSC initialization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14016 - MSC initialization succeeded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14017 - MSC initialization started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
DIAGNOSTICS
09OCT07
DG4366-1 14018 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Page 14019 - The MSC BOARD A1 has reported a model number that is
6 of 211 not consistent with the current version of embedded MCPU software 116
14020 - SCREEN eject failed. The SCREEN may or may not still be
inside of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
DATA PATH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
15001 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 117
15002 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 117
15003 - MCPU BOARD A2: Communications Error in Software . . . . . . . . 118
15005 - LASER: Reference Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
15006 - Communications Error between MCPU BD A2 and
GALVO BD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
15007 - Communications Error between MCPU BD A2 and
GALVO BD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
15008 - Start of Scan Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
15011 - LASER: Power is below the lower limit . . . . . . . . . . . . . . . . . . . . . 120
15012 - Communications Error between MCPU BOARD A2 and the PC . 120
15013 - Image Quality Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
15014 - LASER power not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
15015 - SCREEN not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
15016 - The LASER reference voltage is too high . . . . . . . . . . . . . . . . . . . 121
15017 - SCREEN not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
15018 - There was an error reading or writing to the PCMCIA card. . . . . 122
15040 - Communications Error Between MCPU and the PC . . . . . . . . . . . 122
15800 - Image resent at NT reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
15900 - NT rejected image at end of scan. Retransmission being
attempted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
16001 - Calibration Error: Did not find START OF SCAN position . . . . . . 124
16002 - Calibration Error: Did not find Offset . . . . . . . . . . . . . . . . . . . . . . . 124
16003 - Calibration Error: Did not find Amplitude . . . . . . . . . . . . . . . . . . . 125
16005 - Calibration Error: Routine did not receive image in the
time allowed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
16006 - Calibration Error: Did not acquire image . . . . . . . . . . . . . . . . . . . . 125
16010 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
16011 - Imaging System Error occurred during Initialization . . . . . . . . . . 126
16012 - PMT/DAS BOARD A5: Calculation Error occurred during
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
16013 - Imaging System contains out-of-range noise . . . . . . . . . . . . . . . . 127
16014 - Imaging System did not zero or PMT did not calibrate . . . . . . . . 127
16016 - Malfunctioning PMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
DIAGNOSTICS
09OCT07
DG4366-1 16019 - Calibration could not find offset, rotate GALVO
Page counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
7 of 211 16020 - Calibration could not find offset, rotate GALVO clockwise . . . . . 127
16021 - Malfunctioning PMT1: Gain out of range . . . . . . . . . . . . . . . . . . . . 128
16022 - Malfunctioning PMT2: Gain out of range . . . . . . . . . . . . . . . . . . . . 128
16026 - The laser diode is not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . 129
16027 - The laser diode calibration data is out of range . . . . . . . . . . . . . . 129
16028 - The galvo is out of range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
“Self Test” for the MASTER CENTRAL PROCESSING UNIT . . . . . . . . . . . . . . . 130
19001 - Check GALVO COMMUNICATIONS CABLE . . . . . . . . . . . . . . . . . . 130
19002 - Check PMT BOARD CABLE and power . . . . . . . . . . . . . . . . . . . . . 130
19003 - Check the power to the GALVO BOARD . . . . . . . . . . . . . . . . . . . . 130
19004 - GALVO AGC reference is too high. Suggest check if GALVO
connected and/or adjust AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
19005 - Check the GALVO reference (too low) . . . . . . . . . . . . . . . . . . . . . . 131
19006 - Memory self test failed. Replace the MCPU BOARD . . . . . . . . . . 131
19009 - The LASER diode off power is too high. . . . . . . . . . . . . . . . . . . . . 131
19010 - The LASER diode on power is too low . . . . . . . . . . . . . . . . . . . . . 131
19011 - PMT BOARD ramp test failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
19012 - Galvo sweep error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
MECHANISM SYSTEM CONTROL BOARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
22000 - MSC BOARD A1: Fatal Software Error . . . . . . . . . . . . . . . . . . . . . . 132
22001 - MSC BOARD A1: Memory did not erase during Download . . . . . 132
22002 - MSC BOARD A1: Error during download of MSC Software. . . . . 133
22003 - MSC BOARD A1: Checksum of Main Application failed . . . . . . . 133
22004 - MSC BOARD A1: RAM Test failed. . . . . . . . . . . . . . . . . . . . . . . . . . 133
MECHANISM SYSTEM CONTROL BOARD RTXC . . . . . . . . . . . . . . . . . . . . . . . . 137
29001 - 29008 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 137
MECHANISM SYSTEM CONTROL BOARD SYSTEM. . . . . . . . . . . . . . . . . . . . . . 138
30002 - 30033 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 138
30041 - Cassette task did not respond to a command . . . . . . . . . . . . . . . 138
30042 - Did not receive a Load SCREEN command . . . . . . . . . . . . . . . . . . 138
30043 - MSC is in Fatal Error state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
30044 - General MSC Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
30045 - Interlock switch is open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
DIAGNOSTICS
09OCT07
DG4366-1 30046 - 24 V supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Page 30047 - Interlock switch closed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
8 of 211 30048 - Transient 24 V loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Communications for the MECHANISM SYSTEM CONTROL BOARD . . . . . . . . 139
32001 - Communications malfunctioned between MCPU and
SSC BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
32002 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 140
32003 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 140
32004 - Communications Error between MCPU and SSC BOARDS . . . . . 140
32005 - Communications Error between MCPU and SSC BOARDS . . . . . 141
32006 - Synchronization lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
SHUTDOWN MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
47001 - Communications to MCPU BD failed during Shut Down . . . . . . . 141
47002 - Internal communications failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
47003 - Internal communications to UPS failed . . . . . . . . . . . . . . . . . . . . . 142
47500 - 47504 - Internal communications to UPS failed . . . . . . . . . . . . . . 142
47510 - 47511 - Internal communications failure to UPS1 . . . . . . . . . . . . . 142
47520 - 47522 - Internal communications failure to UPS1 . . . . . . . . . . . . . 142
47550 - The BATTERY in UPS1 is too low. System will be shutdown
in 1 minute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
DISK MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
49000 - HARD DISK is full. DISK MANAGER not able to
remove images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
49001 - Image Files have been deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
54001 - Entered Service Diagnostic mode . . . . . . . . . . . . . . . . . . . . . . . . . . 145
54002 - Exited Service Diagnostic mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
54003 - Unable to enter Service Diagnostic mode . . . . . . . . . . . . . . . . . . . 145
54004 - Unable to exit Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 146
54010 - MCPU application software download complete . . . . . . . . . . . . . . 146
54011 - MSC application software download complete . . . . . . . . . . . . . . . 146
54012 - Slowscan boot and app software download complete . . . . . . . . . 146
54013 - Slowscan application software download complete . . . . . . . . . . . 146
54014 - Slowscan parameters download complete. . . . . . . . . . . . . . . . . . . 147
DIAGNOSTICS
09OCT07
DG4366-1 54020 - Failed FTP software transfer from PC to MCPU . . . . . . . . . . . . . . 147
Page 54021 - Failed MSC application software download . . . . . . . . . . . . . . . . . . 147
9 of 211 54022 - Failed SLOWSCAN boot and application software download . . . 148
54023 - Failed SLOWSCAN application software download . . . . . . . . . . . 148
54024 - Failed SLOWSCAN parameters download . . . . . . . . . . . . . . . . . . . 149
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55100 - Error on the Options Diskette or this is not a valid Options
Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55101 - Could not open files on the Options Diskette. Try another
Options Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55102 - Pentium III identification not enabled on this Pentium III
class machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55103 - Could not open files on the Options Diskette . . . . . . . . . . . . . . . . 150
55104 - Error updating the options on the CR 500 SYSTEM. . . . . . . . . . . 150
55105 - Could not allocate essential memory . . . . . . . . . . . . . . . . . . . . . . . 150
55106 - The Options on this diskette are already enabled on this
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
55107 - This Options Diskette has been used on another device . . . . . . 150
55109 - Error occurred while trying to update the Options on the
UNIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
CD/DVD SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
59001 - Warning: Disk Space getting low on DVD/CD-RW . . . . . . . . . . . . 151
59002 - SYSTEM - Unable to load Settings . . . . . . . . . . . . . . . . . . . . . . . . . 151
59003 - SYSTEM - Start FAILURE, Invalid command line . . . . . . . . . . . . . 151
59004 - DICOM - Unable to create Directory . . . . . . . . . . . . . . . . . . . . . . . . 151
59005 - DICOM - Incoming Store Request Rejected, Low Resource -
Import Disk Space. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
59006 - DICOM - Storing Incoming Image FAILED - Missing Image
Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
59007 - DICOM - Unable to generate unique file name . . . . . . . . . . . . . . . 152
59008 - DICOM - Unable to save DicomDir File. . . . . . . . . . . . . . . . . . . . . . 152
59009 - DICOM - Unable to get Peer Name . . . . . . . . . . . . . . . . . . . . . . . . . 152
59010 - DICOM - Unable to delete File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
59011 - Create process failed - error = error number . . . . . . . . . . . . . . . . 153
59012 - DICOM - Copying Image to bad directory . . . . . . . . . . . . . . . . . . . 153
59013 - DICOM - Copying Image to bad directory . . . . . . . . . . . . . . . . . . . 154
59014 - DICOM - Negotiating Association FAILED - Unknown Calling
AE Title “%s” at “%s” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
59015 - DICOM - Negotiating Association FAILED - Provider Congestion 154
59016 - DICOM - Negotiation Association FAILED. Missing
implementation UID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
DIAGNOSTICS
09OCT07
DG4366-1 59017 - DICOM - Negotiating Association FAILED - Missing
Page Application Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
10 of 211 59018 - DICOM - Negotiating Association FAILED - Invalid Protocol
Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59019 - DICOM - Negotiating Association FAILED - Invalid Called
AE Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59020 - DICOM - Negotiating Association FAILED - No Presentation
Items Given or DICOM - Negotiating Association FAILED -
No Presentation Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59021 - DICOM - Unable to Decode File . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59022 - DICOM - Incoming Retrieve Request FAILED -
Send Association FAILED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
59023 - DVD-RW drive is not ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
59024 - Error creating DICOM_DIR file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
59801 - Error during Create Process or waiting for the DLA
command to complete. Advise rebooting the system . . . . . . . . . . . . . . 156
59802 - S/W programmer error - invalid argument supplied to a
dvdcntrl method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59803 - Format of media failed. Either the media is the wrong type
or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59804 - Status of media failed. Either the media is the wrong type
or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59805 - No media was detected. Either the media was not inserted,
or is the wrong type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59806 - DLA command timed out. Either the media is the wrong type
or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
59807 - DVD/CD writer is still busy. Either the media is corrupted
or a h/w problems exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Security Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
60000 - Component verification failed for one or more files.
Would you like to startup in unsafe mode? . . . . . . . . . . . . . . . . . . . . . . 158
61001 - The Security Log database is approaching the high watermark.
When the high watermark is exceeded old entries will be deleted. . . . 159
61002 - The Security Log database has exceed the high watermark.
Old entries will be deleted to reach the low watermark. . . . . . . . . . . . . 159
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Initialization Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
“Power-On Self-Test” (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Software Loading Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Loading of CASSETTE Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Application Software Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Dark CRT or FLAT PANEL DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
DIAGNOSTICS
09OCT07
DG4366-1 Image Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Page Malfunctions of SCREENS and CASSETTES. . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
11 of 211 Checkout Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
MECHANISM SYSTEM CONTROL BOARD A1 . . . . . . . . . . . . . . . . . . . . . . . 165
MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 166
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7 . . . . . . . . 174
LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
POWER SUPPLY PS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
POWER SUPPLY PS2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
ISOLATION TRANSFORMER T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
UNINTERRUPTED POWER SUPPLY (UPS1) . . . . . . . . . . . . . . . . . . . . . . . . 185
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Test Points and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
MECHANISM SYSTEM CONTROL BOARD A1 . . . . . . . . . . . . . . . . . . . . . . . 194
MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 197
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
SLOW SCAN CONTROLLER BOARD A6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
LASER DRIVER PRE-REGULATOR BOARD A18. . . . . . . . . . . . . . . . . . . . . 210
DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
Section 1: Using the Diagnostics
12 of 211
“System Service Diagnostic” Screen
1 At the “Login” screen, type the correct information for:

• “User Name”
• “Password”
09OCT07
DG4366-1
Page
13 of 211
Important
For systems with Software Version ≥ 4.1, you must have a “Session ID” for access to
“Service Functions” and “Diagnostics”. See SERVICE BULLETIN 843.
2 If necessary, at the “Service Logon” screen, type your “Session ID”.

3 At the main menu, click:
• [Service Functions]
• [Diagnostics]
09OCT07
DG4366-1
Page
14 of 211
4 Does the “LOADING SERVICE DIAGNOSTICS” screen display?

Yes No
Advance to Functions of the “System Continue with Step 5.
Service Diagnostic” Screen.
5 Check that the TX and RX LEDs are blinking on the MASTER CENTRAL PROCESSING
UNIT BOARD A2 and on the NETWORK CARD in the computer.
09OCT07
DG4366-1
Page
15 of 211
6 Does the “CR model 0 not recognized” screen display?

Yes No
a. Check that the TX and RX LEDs are blinking on Continue with Step 7.
the MASTER CENTRAL PROCESSING UNIT
BOARD A2 and on the NETWORK CARD in the
computer.
b. Advance to Step 9.
7 Select [VIEW SERVICE LOGS / SOFTWARE DOWNLOAD].
09OCT07
DG4366-1
Page
16 of 211
8 Select [EXIT].
Note
Wait for the application to begin.
9 At the main menu, select:

• [SERVICE UTILITIES]
• [EXIT TO DESKTOP]
10 Double-click:
• “My Computer”
• “Control Panel”
• “Network and Dial-up Connections”
09OCT07
DG4366-1 11 Right-click “SCANNER”.
Page
17 of 211 12 Click “Properties”.
13 Double-click “Internet Protocol (TCP/IP)”.

09OCT07
DG4366-1
Page
18 of 211
14 Click “Use the following IP address:”.

15 Check the values for the internal addresses:
“IP Address” 192.168.0.1
“Subnet Mask” 255.255.255.0
“Default Gateway” 192.168.0.99
09OCT07
DG4366-1 16 Are the values correct?
Page
19 of 211 Yes No
a. Select: a. Enter the correct values from Step 15.
• [OK] b. Select:
• [OK] • [OK]
• [Close all windows] • [OK]
b. Select Start>Shutdown. • [Close]
c. Wait for the CR 500 SYSTEM to de- c. Select Start>Shutdown
energize. d. Wait for the CR 500 SYSTEM to de-
d. Energize the CR 500 SYSTEM. energize.
e. At the main menu screen, click: e. Energize the CR 500 SYSTEM.
• [Service Functions] f. At the main menu, select:
• [Diagnostics] • [Service Functions]
• [Diagnostics]
09OCT07
DG4366-1 Functions of the “System Service Diagnostic” Screen
Page
20 of 211
09OCT07
DG4366-1 Table 1 Component Tests
Page
21 of 211 BUTTON Description
[Individual Component Control]
Important
For the procedure, see the Individual Component Control
test.
Allows you to actuate and check the status of:

• MOTORS, CAMS
– FEED MOTOR
– GUIDE MOTOR
– RP1 CAM
– RP2 CAM
– ERASE CAM
– SIDE ACTUATOR
– PIN EXTRACTOR
• SCANNER
– CASSETTE COMMANDS
– SLOW SCAN CONTROLLER
– ERASE MOTOR
– SCREEN START SENSOR
– ERASE LAMPS
09OCT07
DG4366-1
Page BUTTON Description
22 of 211
[Component Control: Step]
Important
For the procedure, see the Component Control: Step
test.
Allows you to:

• check the status of the components by executing the
following steps:
1. clamping the CASSETTE
2. removing, scanning, and erasing the SCREEN
3. returning the SCREEN to the CASSETTE
4. latching the CASSETTE
5. releasing the CASSETTE
• repair jams
• read the CASSETTE ID
09OCT07
DG4366-1 Table 2 Calibration
Page
[View Collector Profiles]
Important
For the procedure, see “Setting the Calibration” in the
ADJUSTMENTS and REPLACEMENTS for the Kodak DirectView
CR 500 SYSTEM, AR4366-1.
Displays the COLLECTOR PROFILE for each size of CASSETTE:

• “OFFSET” - Number of pixels from “START” or left side of the
screen to the diagnostic image.
• “Amplitude” - Number of pixels from “OFFSET” to the last pixel
of the diagnostic image or right side of the screen.
• PMT 1 - 2: Correction value of each PMT for gain adjustment
• graphic of the values
[Scan Calibration]
Caution
• All COVERS must be installed when using this option.
• For the procedure, see “Setting the Calibration” in the
ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1.
• Completes the calibration of:

– GALVO AY
– PMT 1
– PMT 2
• Displays a COLLECTOR PROFILE for the 5 sizes of
STORAGE PHOSPHOR SCREENS.
• Allows calibration of the SCREENS exposed at 20 mR.
• Displays the date and time of the last successful calibration.
09OCT07
DG4366-1
24 of 211
[Slow Scan Current Calibration]
Important
For the procedure, see “Setting the Calibration” in the
ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1.
Completes the calibration of the SLOW SCAN AY for the

correct current at all 3 phases of the MOTOR.
09OCT07
DG4366-1 Table 3 Tests
Page
[Light Test]
Important
For the test procedure, see Light Test.
• Checks for excessive light to the PMTs during the

loading of a CASSETTE.
• Allows you to:
– actuate or deactuate the high voltage of the PMTs
– “AUTO-ZERO” the PMTs
• Tests the signal for noise.
[Slow Scan Current and
Velocity Tests] Caution
• An increase in current might indicate that a bind is
occurring in the SLOW SCAN AY.
• For the test procedure, see Slow Scan Current and
Velocity Tests.
• Drives the SLOW SCAN AY to the limits in both

directions.
• Displays for the SLOW SCAN AY:
– speed variation
– current
09OCT07
DG4366-1 BUTTON Description
Page
26 of 211 [Laser Power]
Laser Warning
• Prevent direct exposure to the laser beam.
• For the test procedure, see Laser Power.
Allows you to:

• check the power of the LASER DIODE
• set the power values for a new LASER DIODE
• store the calibration values for the LASER DIODE
[Galvo Test]
Important
For the test procedure, see GALVO Test.
Allows you to:

• set the “Amplitude” of the GALVO AY
• check the response of the LASER DIODE
• start and stop the GALVO AY
[Galvo Plot]
Important
For the procedure, see the GALVO PLOT test.
Allows you to:

• check:
– response of the GALVO AY
– linearity of the GALVO AY
– automatic gain control - AGC
• set the GALVO AY without an OSCILLOSCOPE
09OCT07
DG4366-1 Table 4 Logs
Page
[Error Log]
Important
For the procedure, see Checking the Error Logs.
Allows you to:

• check:
– error code and description
– date and time
– CASSETTE ID
– scan count
• collate the error codes by:
– number
– date
– CASSETTE ID
09OCT07
DG4366-1
28 of 211
[Error Frequency Log]
Important
For the procedure, see Checking the Error Frequency
Log.
Allows you to:

• check:
– frequency of each error code
– date and time of last error
• collate error codes by:
– date
– error number
– frequency
[Actuation Log]
Important
For the procedure, you must see Checking the Actuation
Logs.
Allows you to check:

• “SCAN CYCLES” - This value cannot be reset
• “BATCH ERASE CYCLES” - The number of times that
the “Batch Erase” function was used
• “TOTAL POWER-ON HOURS”
• “LASER DIODE SCAN CYCLES”
• “LASER HOURS (hours and minutes)”
• “LASER HOURS LAST CLEARED”
09OCT07
DG4366-1 BUTTON Description
Page
29 of 211 [Export Log Files]
Important
For the procedure, see Storing the Error Logs on a Disk.
Records onto a FLOPPY DISKETTE:

• “Actuation Logs”
• error logs
• parameters of the SLOW SCAN
[Clear Error Log]
Important
For the procedure, see Clearing the Error Logs.
• Clears all the errors from the error logs.

• Displays the date when the error logs were last cleared.
09OCT07
DG4366-1 Table 5 “Repetitive Cycles”
Page
[AutoLooper]
Important
• You must have:
– SLOW SCAN AY COVER installed
– LASER SAFETY COVER installed
– “Light Leak Test” enabled.
• For the procedure, see the AUTOLOOPER test.
• Errors will occur if panels are removed during the
“AutoLooper Test”.
• Automatically processes the CASSETTE to check if

it is reliable.
• Completes a test cycle including scanning and
erasing.
• Displays status screens for the SENSORS.
[Transport]
Important
• The “Light Leak Test” is disabled to allow removal of
the PANELS during the “Transport Test”.
• For the procedure, see the Transport test.
• Uses a CASSETTE to test the operation of loading.

• Displays the status of the SENSORS at each step.
09OCT07
DG4366-1 Table 6 Miscellaneous
Page
[Download to Circuit
Boards] Important
For the procedure, you must see Downloading Software to
the BOARDS.
Allows you to download the necessary software to all the

BOARDS from the HARD DRIVE.
[Display Software Versions]
Important
For the procedure, you must see Displaying the Software
Versions.
Displays the software version number for:

• CR 500 SYSTEM
• MASTER CENTRAL PROCESSING UNIT BOARD (MCPU)
A2
• MECHANISM SYSTEM CONTROL BOARD BOOT
• MECHANISM SYSTEM CONTROL BOARD A1
• SLOW SCAN CONTROLLER BOARD BOOT
• SLOW SCAN CONTROLLER BOARD FIXED APPLICATION
• SLOW SCAN CONTROLLER BOARD PRODUCT
APPLICATION
• DIGITIZER BOARD A3
• MEDICAL IMAGE MANAGER
• DIAGNOSTICS
09OCT07
DG4366-1
Page
32 of 211
[System Self Test]
Important
For the test procedure, you must see System Self Tests.
Completes the following diagnostic tests:

• “GALVO BOARD COMMUNICATION” - Checks the
connection of the CABLE between:
– GALVO BOARD A4
– MCPU BOARD A2
• “GALVO REFERENCE” - Reads the GALVO AGC
CHANNEL connected to the reference voltage of the
GALVO.
• “GALVO MOTOR” - Reads the voltage of the GALVO
AGC to check for problems with the GALVO AY.
• “GALVO SWEEP” - Checks the functions of reading and
writing of the REGISTERS on the GALVO BOARD A4.
• “LASER OFFSET”
• “PMT BOARD TEST” - Checks the connection of the
CABLE between:
– MCPU BOARD A2
– PMT/DAS BOARD A5
• “MCPU BOARD MEMORY TEST” - Checks for errors in
the reading and writing of data to each of the image
buffers.
09OCT07
DG4366-1 Diagnostic Tests
Page
33 of 211 Individual Component Control
1 At the “Service System Diagnostic” screen, select [Individual Component Control].
Important
• If you actuate any of the components, you must select [RESET] before returning to the
diagnostics main menu.
• An “ x ” in the check box indicates a SENSOR is blocked.
• If RP1 and RP2:
– are open, an “x” is displayed in the check box
– are closed, the check box is clear
2 Select [MOTORS, CAMS] tab.

09OCT07
DG4366-1
Page
34 of 211
3 Use the BUTTONS to actuate:

• GUIDE MOTOR
• RP 1 CAM
• RP 2 CAM
• SIDE ACTUATOR
• PIN EXTRACTION
• ERASE CAM
• FEED MOTOR
4 Select [SCANNER].
Important
You must click [LED ON] to energize the “SCREEN START SENSOR”.
09OCT07
DG4366-1 5 Use the BUTTONS to actuate the:
Page
35 of 211 • CASSETTE COMMANDS
• SLOW SCAN CONTROLLER
• ERASE MOTOR
• SCREEN START SENSOR
• ERASE LAMPS
Important
You must select [RESET] after selecting BUTTONS.
6 Select [RESET].
09OCT07
DG4366-1 Component Control: Step
Page
36 of 211 1 On the “System Service Diagnostic” screen, select [Component Control: Step].
2 Insert the CASSETTE into the CR 500 SYSTEM.

3 Check that the status of the SENSORS on the screen matches the table for the correct
size of CASSETTE.
CASSETTE S4 S1 S13 S12 S2 S3 S5 S14 S6 S15 S7 S9 S8 CS1
18 x 24 cm X X X X X - X X X - -
15 x 30 cm X X X X X - X X X - -
24 x 30 cm X X X X X X X - X X X - -
35 x 35 cm X X X X X X X - X X X - -
35 x 43 cm X X X X X X X - X X X - -
4 Select [CLAMP CASSETTE]
09OCT07
DG4366-1 5 Check that the status of the SENSORS on the screen matches the table.
Page
37 of 211 S4 S1 S13 S12 S2 S3 S5 S14 S6 S15 S7 S9 S8 CS1
X X X X X X X X - -
6 Does the status of the SENSORS match the table?
Yes No
Continue with Step 7. 1. Check the “Status” on the screen for messages or
error codes.
2. Check the error logs. See Checking the Error Logs.
3. See the Error Codes to determine the possible cause
and action for the problem.
4. Continue with Step 7.
7 Select [EXTRACT, SCAN, ERASE SCREEN].
8 Wait approximately 10 seconds for the cycle to complete.
9 Check that the status of the SENSORS on the screen matches the table.
S4 S1 S13 S12 S2 S3 S5 S14 S6 S15 S7 S9 S8 CS1
X X X X X X - X X
10 Does the status of the SENSORS match?
Yes No
error codes.
11 Select [RETURN SCREEN].
12 Wait approximately 5 seconds for the SCREEN to be inserted into the CASSETTE.
09OCT07
DG4366-1
Page
38 of 211
Important
The S6 SCREEN START SENSOR displays a HEXIDECIMAL VALUE of:
• 00 - 60 when a screen is blocking the sensor
• C0 - FF when a screen is not blocking the sensor
13 The following table lists the HEXIDECIMAL VALUE for the S6 SENSOR.
0 - 5F = A SCREEN is under the 60 - BF = S6 is in a Transitional CO - FF = No SCREEN

S6 SENSOR State under the S6 SENSOR
0 20 40 60 80 A0 C0 E0
1 21 41 61 81 A1 C1 E1
2 22 42 62 82 A2 C2 E2
3 23 43 63 83 A3 C3 E3
4 24 44 64 84 A4 C4 E4
5 25 45 65 85 A5 C5 E5
6 26 46 66 86 A6 C6 E6
7 27 47 67 87 A7 C7 E7
8 28 48 68 88 A8 C8 E8
9 29 49 69 89 A9 C9 E9
0A 2A 4A 6A 8A AA CA EA
0B 2B 4B 6B 8B AB CB EB
0C 2C 4C 6C 8C AC CC EC
0D 2D 4D 6D 8D AD CD ED
0E 2E 4E 6E 8E AE CE EE
0F 2F 4F 6F 8F AF CF EF
10 30 50 70 90 B0 D0 F0
11 31 51 71 91 B1 D1 F1
12 32 52 72 92 B2 D2 F2
09OCT07
DG4366-1 0 - 5F = A SCREEN is under the 60 - BF = S6 is in a Transitional CO - FF = No SCREEN
Page S6 SENSOR State under the S6 SENSOR
39 of 211
13 33 53 73 93 B3 D3 F3
14 34 54 74 94 B4 D4 F4
15 35 55 75 95 B5 D5 F5
16 36 56 76 96 B6 D6 F6
17 37 57 77 97 B7 D7 F7
18 38 58 78 98 B8 D8 F8
19 39 59 79 99 B9 D9 F9
1A 3A 5A 7A 9A BA DA FA
1B 3B 5B 7B 9B BB DB FB
1C 3C 5C 7C 9C BC DC FC
1D 3D 5D 7D 9D BD DD FD
1E 3E 5E 7E 9E BE DE FE
1F 3F 5F 7F 9F BF DF FF
0 20 40 60 80 A0 C0 E0
S4 S1 S13 S12 S2 S3 S5 S14 S6 S6 S15 S7 S9 S8 CS1
X X X X __ X __ X __ C0 - FF __ __ __ -- --
Yes No
error codes.
16 Select [LATCH CASSETTE].
09OCT07
DG4366-1 17 Check that the status of the SENSORS on the screen matches the table.
Page
40 of 211 S4 S1 S13 S12 S2 S3 S5 S14 S6 S6 S15 S7 S9 S8 CS1
X X X X X __ X X -- FF X X X -- --
Yes No
error codes.
19 Select [RELEASE CASSETTE].
S4 S1 S13 S12 S2 S3 S5 S14 S6 S6 S15 S7 S9 S8 CS1
X X X X X __ X X -- FF X X X -- --
Yes No
error codes.
22 Remove the CASSETTE.
09OCT07
DG4366-1 Light Test
Page
41 of 211 1 On the “System Service Diagnostic” screen, select [Light Test].
2 Select:
• [HV OFF]
• [TEST]
3 Wait for the test to complete.
4 Check that “PASS” displays in the “AUTO-ZERO” field.
5 Select [START GRAPH].
09OCT07
DG4366-1
Page
42 of 211
6 Check that the value is between 4 and 5.

7 Select [HV ON].
8 The graphic displays a large “spike”.
9 Insert a CASSETTE into the CR 500 SYSTEM.
10 Select [CYCLE CASSETTE].
09OCT07
DG4366-1
Page
43 of 211
11 Check that the value is between 7 and 8.

12 Select [ZOOM IN].
13 When the CASSETTE is in cycle, select [HV ON].
09OCT07
DG4366-1
Page
44 of 211
14 Check that the value:

• increases to approximately 50 - 51
• decreases to <10
15 If the value does not decrease to <10:
a. check the TAPE on the CASSETTE INTERFACE AY
b. check the COVERS and PANELS
c. do the checkout for the PMT/DAS BOARD A5
d. scan an ERASED PLATE
16 Select [CLEAR / STOP].
09OCT07
DG4366-1 Slow Scan Current and Velocity Tests
Page
45 of 211 1 On the “System Service Diagnostic” screen, select [Slow Scan Current and Velocity
Tests].

3 Select [Start CURRENT TEST].
09OCT07
DG4366-1
Page
46 of 211
5 Check that the results are below 300.

6 If the results are not correct, check the error logs. See Checking the Error Logs.
7 Select [Start VELOCITY TEST].
09OCT07
DG4366-1
Page
47 of 211
9 Check that the results are below 210.

10 If the results are not correct, check the error logs. See Checking the Error Logs.
09OCT07
DG4366-1 Laser Power
Page
48 of 211
Laser Warning
Prevent direct exposure to the laser beam.
1 On the “System Service Diagnostic” screen, select [Laser Power].
2 Select:
• [LASER ON]
• [READ]
3 Check that the “Laser Power” is 28 - 32 mW.
09OCT07
DG4366-1 4 Is the “Laser Power” value correct?
Page
49 of 211 Yes No
Continue with the next test. 1. Check the connections to the
LASER DRIVER BOARD A17.
2. Install a new LASER DRIVER
BOARD.
5 Select [LASER OFF].
GALVO Test
1 On the “System Service Diagnostic” screen, select [Galvo Test].
Laser Warning
Prevent direct exposure to the laser beam.
2 Select:
• [START GALVO]
• [LASER ON]
09OCT07
DG4366-1 3 Remove the PANELS.
Page
50 of 211 4 Insert one sheet of paper into the CR
FOLD MIRROR
500 SYSTEM between:
laser beam
• FOLD MIRROR
paper
• COLLECTOR
5 Observe the laser beam on the sheet of
paper.
COLLECTOR
CR 500 SYSTEM
H195_0051GCA
H195_0051GC
09OCT07
DG4366-1
Page
51 of 211
6 Select [-100] or [+100] until:

• “Set Offset” value is 700
• “Set Amplitude” value is 1000
7 Observe the laser beam on the sheet of paper.
8 Select [+100] until the “Set Amplitude” value is 3000.
9 Observe the laser beam on the sheet of paper.
“Set Amplitude” Laser Beam
400 short
3900 long
09OCT07
DG4366-1 10 If the laser beam does not change size correctly, do the action in the table:
Page
52 of 211 Description Action
The laser does not scan. The beam Check:
illuminates in a point. 1. POWER SUPPLY PS1
2. POWER SUPPLY PS2
3. connections between:
• GALVO AY
• GALVO BOARD A4
4. GALVO AY
5. GALVO BOARD A4
The laser beam on the paper does Do the checkout for the GALVO
not change size. BOARD A4.
The LASER is not operating. Check:
1. POWER SUPPLY PS1
2. POWER SUPPLY PS2
3. GALVO BOARD A4
4. LASER DRIVER BOARD A17
09OCT07
DG4366-1 GALVO PLOT
Page
53 of 211 1 On the “System Service Diagnostic” screen, select [GALVO PLOT].
2 Select:
• [START GALVO PLOT]
• [35 X 43 F]
09OCT07
DG4366-1
Page
54 of 211
3 Observe the GALVO PLOT.

09OCT07
DG4366-1
Page
55 of 211
Correct Not Correct Not Correct
Peak
3.195 3.195 3.195

Velocity 3.035 Velocity 3.035 Velocity 3.035
2.876 2.876 2.876
2.716 2.716 2.716
2.556 2.556 2.556
2.396 2.396 2.396
2.236 2.236 2.236
2.077 2.077 2.077
1.917 1.917 1.917
H195_0064BCA horizontal level

H195_0064BC
4 Check the values:

• GALVO PLOT is correct
• AGC = 8.0 V to 10.0 V
• 2.5 vRef = 2.5 ± 0.1
• PEAK matches the HORIZONTAL LEVEL
5 Are the values correct?
Yes No
Continue with the next Adjust the GALVO BOARD until the GALVO PLOT is
test. normal. See the adjustment procedure GALVO BOARD in
the ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1
09OCT07
DG4366-1 Transport
Page
56 of 211 1 On the “System Service Diagnostic” screen, select [Transport].

3 Use the [+] or [-] to set the “Cycle given number of times” to 10.
4 Select either:
• [Cycle given number of times], or
• [Cycle continuously]
09OCT07
DG4366-1 AUTOLOOPER
Page
57 of 211
Important
You must have:
• LIGHT TEST set to enabled
• SLOW SCAN COVER installed
• LASER SAFETY COVER installed
1 On the “System Service Diagnostic” screen, select [AutoLooper].

3 Use the [+] or [-] to set the “Number of Cycles” to 10.
09OCT07
DG4366-1 4 Select either:
Page
58 of 211 • [Scan given number of times], or
• [Scan Continuously]
System Self Tests

1 On the “System Service Diagnostic” screen, select [System Self Test].
2 Select [START MCPU SELF TEST].

3 Wait approximately 20 seconds for the test to complete.
09OCT07
DG4366-1
Page
59 of 211
4 Observe the results for each test.

5 If any of the tests display “FAILED”, check the error logs. See Checking the Error Logs.
6 See the Error Codes to determine the possible cause and action for the problem.
09OCT07
DG4366-1 Diagnostic Procedures
Page
60 of 211 Checking the Error Logs
1 On the “System Service Diagnostic” screen, select [Error Log].
2 Select either:
• [Sort By Date],
• [Sort By ErrorCode], or
• [Sort By CassetteID]
09OCT07
DG4366-1 Checking the Error Frequency Log
Page
61 of 211 1 On the “System Service Diagnostic” screen, select [Error Frequency Log].
2 Select either:
• [Sort By Date],
• [Sort By ErrorCode], or
• [Sort ErrorFrequency]
09OCT07
DG4366-1 Checking the Actuation Logs
Page
62 of 211 1 On the “System Service Diagnostic” screen, select [Actuation Logs].
09OCT07
DG4366-1 Storing the Error Logs on a Disk
Page
63 of 211 1 On the “System Service Diagnostic” screen, select [Export Log Files].
2 Insert a disk into the DRIVE.

3 Select either:
• [COPY ERROR LOGS TO FLOPPY],
• [COPY ACTUATION LOGS TO FLOPPY], or
• [COPY SLOWSCAN PARAMETERS FILE TO FLOPPY]
09OCT07
DG4366-1 Clearing the Error Logs
Page
64 of 211 1 On the “System Service Diagnostic” screen, select [Clear Error Log].
2 Select [CLEAR ERROR LOG].

09OCT07
DG4366-1 Displaying the Software Versions
Page
65 of 211 1 On the “System Service Diagnostic” screen, select [Display Software Versions].
09OCT07
DG4366-1 2 Check that each BOARD has the correct communication:
Page
66 of 211 Message Description Action
The version number The BOARD is Check that the newest and correct
is in the field. “Responding”. version of the software is installed.
All fields are blank. The diagnostics is not 1. Do a shutdown of the computer.
operating. 2. De-energize the CR 500
SYSTEM.
3. Energize the CR 500 SYSTEM.
“Not Responding” 1. Check the connections to the
Important BOARD.
The message is normal 2. Download the software to the
during initialization. BOARD.
3. If you cannot successfully
Failure of communications
download the software to the
to the BOARD.
BOARD, install a new BOARD.
“Not Reporting” The BOARD has a failure of 1. Check the BOARD that is “Not
communication because Responding”.
another BOARD is “Not
2. Do the test again.
Responding”.
09OCT07
DG4366-1 Downloading Software to the BOARDS
Page
67 of 211 1 On the “System Service Diagnostic” screen, select [Download to Circuit Boards].
Caution
Downloading the “SSC BOOT” can cause damage to the SLOW SCAN CONTROLLER
BOARD A6. Only download the “SSC BOOT” if necessary.
2 Select either:
• [DOWNLOAD MSC APPLICATION],
• [DOWNLOAD SSC BOOT AND APPLICATIONS],
• [DOWNLOAD MCPU APPLICATION],
• [DOWNLOAD SSC APPLICATIONS], or
• [DOWNLOAD SSC PARAMETERS]
DIAGNOSTICS Error Codes
09OCT07
DG4366-1
Page
Section 2: Error Codes
68 of 211
Overview
The first 2 digits of the error code identify the subsystem or component with the error.
Example: 10003
The “1” and the “0” indicate that the error occurred in the subsystem CASSETTE LOAD.
1 Use Table 7 to help identify the component with the error.
2 Advance to the error code to diagnose the error.
Table 7 Subsystem
ID No. Subsystem
10 CASSETTE LOAD
12 SLOW SCAN AY
13 ERASE LAMPS
14 POWER SUPPLY
15 DATA PATH
16 Calibration
19 “Self Test” for the MASTER CENTRAL PROCESSING UNIT
22 MECHANISM SYSTEM CONTROL BOARD
29 MECHANISM SYSTEM CONTROL BOARD RTXC
30 MECHANISM SYSTEM CONTROL BOARD SYSTEM
32 Communications for the MECHANISM SYSTEM CONTROL BOARD
Windows 2000 SUBSYSTEM
47 SHUTDOWN MANAGER
49 DISK MANAGER
54 Service Diagnostics
55 Installation
09OCT07
DG4366-1 ID No. Subsystem
Page
69 of 211 59 CD/DVD SYSTEM
60 Security Audit
09OCT07
DG4366-1 CASSETTE LOAD
Page
70 of 211 940 - Display only, no Log Message
Description: The SCANNER is energizing. Do not scan CASSETTES at this time.
Cause: The CR 500 SYSTEM is not fully energized.
Action: Wait for the CR 500 SYSTEM to fully energize.
941 - Display only, no Log Message

Description: The communications between the MASTER CENTRAL PROCESSING
UNIT BOARD A2 and the MOTION CONTROL SYSTEM BOARD A1
malfunctioned.
Cause: The CABLE between the MASTER CENTRAL PROCESSING UNIT BOARD A2
and the MOTION CONTROL SYSTEM BOARD A1 malfunctioned.
Action: 1. Check the CABLE.
2. If this error continues, call the Technical Service Center.

Description: The bar code could not be read.
Cause: The BAR CODE READER could not read the bar code.
Action: 1. Insert the CASSETTE again.
2. Insert another CASSETTE.

Description: The CR 500 SYSTEM malfunctioned.
Cause: More than one cause is possible. See the error codes displayed.
Action: 1. De-energize the CR 500 SYSTEM.
09OCT07
DG4366-1 951 - Display only, no Log Message
Page
71 of 211 Description: The CASSETTE did not load.
Action: 1. Select “Continue” to eject the CASSETTE.
2. Insert the CASSETTE again.

Description: The CASSETTE did not load.

Description: The CASSETTE did not scan.
Action: 1. Select “Continue” to erase the CASSETTE.
2. Insert a new CASSETTE.
09OCT07
Page
72 of 211 Description: The CASSETTE did not erase.
3. Erase the CASSETTE.

Description: The CASSETTE did not eject.

Description: The CASSETTE did not scan.
3. If this error continues, de-energize the CR 500 SYSTEM.
09OCT07
Page
73 of 211 Description: The CASSETTE could not be scanned because the memory is full.
Cause: The disk is full.
Action: Call the Technical Service Center.

Description: The CR 500 SYSTEM is in recovery from a malfunction.
Action: 1. Eject the CASSETTE.

Description: The CR 500 SYSTEM malfunctioned.

Description: The communications of the CR 500 SYSTEM malfunctioned.
09OCT07
Page
74 of 211 Description: The CR 500 SYSTEM is not able to load the SCREEN.
Action: 1. Select “Continue” to release the CASSETTE.
2. Remove the CASSETTE.

Description: The CR 500 SYSTEM is not able to scan the CASSETTE.
Action: 1. Select “Continue” to eject the SCREEN.
2. Remove the CASSETTE.
4. If this error continues, contact the Technical Service Center.

Description: The CR 500 SYSTEM is not able to eject the SCREEN.
Action: 1. Select “Retry” to eject the SCREEN.
2. If the SCREEN does not eject, select “Cancel” to release the CASSETTE.
3. Remove the SCREEN manually.
09OCT07
Page
75 of 211 Description: The CASSETTE was not loaded correctly into the CR 500 SYSTEM.
Cause: The CASSETTE was not inserted correctly.
Action: 1. Remove the CASSETTE.

Description: The CASSETTE was not scanned.
Cause: The CASSETTE was not scanned.

Description: The CASSETTE was not erased.
Cause: The CASSETTE was not erased.
3. Erase the CASSETTE.

Description: The CASSETTE was not scanned correctly.
Cause: The CASSETTE was not scanned.
09OCT07
Page
76 of 211 Description: The CASSETTE was not ejected.
Cause: The CASSETTE was not ejected.

Description: The CR 500 SYSTEM is energizing.
Cause: The CR 500 SYSTEM is not fully energized.
Action: Wait for the CR 500 SYSTEM to fully energize.

Description: The CR 500 SYSTEM is energized.
Cause: The CR 500 SYSTEM is energized.
Action: Insert the CASSETTE.

Description: The CR 500 SYSTEM completed scanning.
Cause: The function is complete.
Action: Remove the CASSETTE.
10021 - MSC BOARD A1: Software malfunction

Description: The MECHANISM SYSTEM CONTROL BOARD A1 sent a command
that was not correct.
Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1
malfunctioned.
Action: Install the software again for the MECHANISM SYSTEM CONTROL BOARD A1.
09OCT07
DG4366-1 Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Page
77 of 211 Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

Description: The DRIVE ROLLER received a signal when waiting for an interrupt or
timeout to occur.
malfunctioned.
Cause 2: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
Action: Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.

Description: A timeout occurred setting up the motion for the DRIVE ROLLER.
malfunctioned.
09OCT07
DG4366-1 10030 - READER did not read the CASSETTE BAR CODE
Page
78 of 211 Cause 1: The CASSETTE:
• has a bar code that you cannot read
• does not have a bar code
Action: Install the correct bar code.
Cause 2: The internal BAR CODE READER malfunctioned.
Action: 1. Check:
• alignment of the BAR CODE READER
• BAR CODE READER is not blocked
• connections to the BAR CODE READER
2. If the BAR CODE READER emits a beep when you insert a CASSETTE, but
the CASSETTE does not load, check the CONNECTOR XU3 between the BAR
CODE READER and the MECHANISM SYSTEM CONTROL BOARD A1.
3. If the BAR CODE READER does not emit a beep when you load a
CASSETTE, check the CONNECTOR XU3 between the BAR CODE READER
and the MECHANISM SYSTEM CONTROL BOARD A1.
10031 - Cannot home cassette guides

Description: The GUIDE HOME SENSOR S2 did not actuate at the correct time.
Cause 1: A mechanical bind occurred.
Action: Check the status of the GUIDE HOME SENSOR S2 - use Individual Component
Control.
Cause 2: The CASSETTE INTERFACE AY malfunctioned.
Action: Repair the CASSETTE INTERFACE AY.
09OCT07
DG4366-1 10032 - Cannot activate cassette load switch
Page
79 of 211 Description: The GUIDE LOAD SENSOR S3 did not actuate at the correct time.
Action: Check the status of the GUIDE LOAD SENSOR S3 - use Individual Component
Control.
10033 - Cannot clamp the cassette correctly

Description: The GUIDE LOAD SENSOR S3 did not actuate at the correct time.
Action: Use the Individual Component Control to check the status:
• GUIDE HOME SENSOR S2
• GUIDE LOAD SENSOR S3
10034 - Unable to retract cassette feed pin

Description: The PIN EXTRACTION SENSOR S14 did not actuate at the correct time.
Action: Check the status of the PIN EXTRACTION SENSOR S14 - use Individual
Component Control.
10035 - Cannot home the feed motor

Description: The FEED SENSOR S5 did not actuate at the correct time.
09OCT07
DG4366-1 Cause 1: A mechanical bind occurred.
Page
80 of 211 Action: Check the status of the FEED SENSOR S5 - use Individual Component Control.

Description: A CASSETTE is in the CR 500 SYSTEM.
Cause: A CASSETTE is in the CR 500 SYSTEM.
Action: Remove the CASSETTE.
Cause 2: The CASSETTE ENTRY SENSOR S1 malfunctioned.
Action: Check:
• status of the CASSETTE ENTRY SENSOR S1 - use Individual Component
Control
• LED DS19 on the MECHANISM SYSTEM CONTROL BOARD A1 changes
status
• power to the CASSETTE ENTRY SENSOR S1
• condition of the EMITTER and DETECTOR of the CASSETTE ENTRY
SENSOR S1
10037 - Retrying clamp cassette with guides

Description: The GUIDE LOAD SENSOR S3 did not actuate at the correct time.
Action: Check the status of all the SENSORS - use Individual Component Control.
10038 - Retrying extract screen from cassette

Cause: The SCREEN START SENSOR S6 did not detect the SCREEN.
Action: Check the status of all the SENSORS - use Individual Component Control.
09OCT07
DG4366-1 10039 - BAR CODE read failure occurred
Page
81 of 211 Cause 1: The CASSETTE:
• has a bar code that you cannot read
• does not have a bar code
Action: Install the correct bar code.
Cause 2: The internal BAR CODE READER malfunctioned.
Action: 1. Check:
• alignment of the BAR CODE READER
• BAR CODE READER is not blocked
• connections to the BAR CODE READER
2. If the BAR CODE READER emits a beep when you insert a CASSETTE, but
the CASSETTE does not load, check the CONNECTOR XU3 between the BAR
CODE READER and the MECHANISM SYSTEM CONTROL BOARD A1.
3. If the BAR CODE READER does not emit a beep when you load a
CASSETTE, check the CONNECTOR XU3 between the BAR CODE READER
and the MECHANISM SYSTEM CONTROL BOARD A1.
10040 - MSC BOARD A1: Software malfunction - RTXC timer allocation

failure
Description: The CR 500 SYSTEM is not able to locate the RTXC TIMER during the
reading of the BAR CODE.
malfunctioned.
09OCT07
DG4366-1 10999 - MSC BOARD A1: Software malfunction
Page
82 of 211 Description: A timeout occurred.
malfunctioned.
CASSETTE
Screen Return
Description: The SCREEN was not fully returned to the CASSETTE.
Cause 1: The TRANSPORT PAD is not pulling the SCREEN into the CASSETTE. The
TRANSPORT PAD:
• is worn
• has debris in the surface
Action: 1. Check the TRANSPORT PAD for:
• wear
• debris in the surface
2. If necessary, replace:
• TRANSPORT PAD
• CASSETTE
Cause 2: The SCREEN is:
• not flat
• “domed” or “bowl-shaped”
Action: Install a new SCREEN.
09OCT07
DG4366-1 SLOW SCAN AY
Page
83 of 211 12009 - Caution! SLOW SCAN MOTOR drawing too much power
Cause: A malfunction occurred in one or more of the following components:
• COIL BOARD A7
• SLOW SCAN AY
Action: 1. Check for an obstruction.
2. Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL
BOARD A7.
12012 - SLOW SCAN AY: Timeout Error

Description: The SCREEN did not move within the correct time.
Cause: A malfunction occurred in one or more of the following components:
• COIL BOARD A7
• SLOW SCAN AY
BOARD A7.
12013 - SLOW SCAN AY: Timeout error

Description: The system software made a command for the SCREEN that was not
correct.
Cause: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
12014 - MSC BOARD A1: Software Error for SLOW SCAN

Description: This error might occur during the diagnostics if you start to move the
SCREEN before the SCREEN stops moving.
09OCT07
DG4366-1 Cause: The SLOW SCAN AY malfunctioned.
Page
84 of 211 Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL
BOARD A7.
12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: The SLOW SCAN AY will not move.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: 1. Energize and de-energize the CR 500 SYSTEM.
BOARD A7.
12101 - SLOW SCAN frequency locked range error while scanning
Caution
• This error indicates that the SLOW SCAN AY might have a problem in the
future.
• The image was scanned before the error occurred. This error does not cause
image artifacts.
Description: The speed of the SLOW SCAN AY is out of specification when doing a
scan on the SCREEN. This error is displayed only in the Error Log.
Cause: The speed of the SLOW SCAN AY is out of specification.
Action: Monitor the speed of the SLOW SCAN AY.
09OCT07
DG4366-1 12102 - SLOW SCAN stopped, position error while scanning
Page
85 of 211
Caution
You might not be able to use the image.
Description: The SLOW SCAN AY stopped when doing a scan on a SCREEN. The
error message is displayed on the SCREEN.
Cause 1: A jam occurred in the SLOW SCAN.
Action: Check for an obstruction. Horizontal line artifacts on the image might indicate
where to check for the obstruction.
Cause 2: The SLOW SCAN MOTOR malfunctioned.
Action: 1. Check the operation of the SLOW SCAN MOTOR. Do the Slow Scan Current
and Velocity Tests.
2. If necessary, install a new SLOW SCAN MOTOR.
12103 - SLOW SCAN stopped, frequency lock motion stalled error while
scanning
Caution
You might not be able to use the image.
Description: The SLOW SCAN AY stopped when doing a scan on a SCREEN. The error
message is displayed on the SCREEN.
Cause 1: A jam occurred in the SLOW SCAN AY. Horizontal line artifacts on the image
might indicate where to check for the obstruction.
Action: Check for an obstruction.
09OCT07
DG4366-1 Cause 2: The SLOW SCAN MOTOR malfunctioned.
Page
86 of 211 Action: 1. Check the operation of the SLOW SCAN MOTOR. Do the Slow Scan Current
and Velocity Tests.
2. If necessary, install a new SLOW SCAN MOTOR.
12107 - SLOW SCAN: +24 V DC malfunction during scan

Cause 1: The POWER SUPPLY PS1 malfunctioned.
Action: Do the checkout for the POWER SUPPLY PS1.
Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Do the checkout for the SLOW SCAN CONTROLLER BOARD A6 and COIL
BOARD A7.
12108 - SLOW SCAN stopped during scan

BOARD A7.
09OCT07
DG4366-1 12109 - SLOW SCAN stopped during scan
Page
87 of 211 Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
BOARD A7.
12110 - SLOW SCAN did not communicate with the MOTION SYSTEM
CONTROL
Description: The SLOW SCAN AY did not move because of a communication error
with the SLOW SCAN CONTROLLER BOARD A6.
BOARD A7.
12111 - SLOW SCAN did not move

BOARD A7.

BOARD A7.
12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned

BOARD A7.
09OCT07
DG4366-1 12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error
Page
88 of 211 Cause 1: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
BOARD A7.
12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate with

MSC
Description: The SLOW SCAN AY did not stop moving before the next command to
move. This error indicates a communication error with the SLOW SCAN
CONTROLLER BOARD A6.
BOARD A7.

BOARD A7.

BOARD A7.
09OCT07
DG4366-1 12122 - SLOW SCAN COIL BOARD A7 malfunctioned
Page
89 of 211 Description: The SLOW SCAN AY stopped or did not move at all.
BOARD A7.

Description: The MOTOR CONTROLLER for the SLOW SCAN AY malfunctioned.
BOARD A7.

Description: An error occurred when initializing the SLOW SCAN AY.
BOARD A7.
12125 - SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all.
BOARD A7.
12126 - Caution! SLOW SCAN MOTOR is overheated

Description: The SLOW SCAN MOTOR was using excessive power and is too hot.
09OCT07
DG4366-1 Cause: Malfunction in one or more of the following:
Page
90 of 211 • COIL BOARD A7
• SLOW SCAN AY
BOARD A7.

BOARD A7.

MSC
BOARD A7.

MSC
BOARD A7.
12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error

BOARD A7.
09OCT07
DG4366-1 12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory
Page
91 of 211 Command” Error
BOARD A7.
Error
Description
Code
12202 Error occurred during downloading to the SLOW SCAN CONTROLLER BOARD A6.
12203 Memory error on the SLOW SCAN CONTROLLER BOARD A6.
12216 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the
MECHANISM SYSTEM CONTROL BOARD A1.
12217 Communication error between the SLOW SCAN CONTROLLER BOARD A6 and the
MECHANISM SYSTEM CONTROL BOARD A1. Error “EM17 - Receive Buffer
Overflow.”
12219 Error during downloading of code or parameters for the SLOW SCAN
12220 Memory error on the SLOW SCAN CONTROLLER BOARD A6. Error “EM20 - New
Bootstrap Program, Download all Boot and Program Modules.”
12222 Checksum error occurred during downloading of code to the SLOW SCAN
12223 Checksum error occurred during downloading of code to the SLOW SCAN
12228 Error occurred during downloading of the code to the SLOW SCAN CONTROLLER
BOARD A6.
12230 Memory error on the SLOW SCAN CONTROLLER BOARD A6. Error “EM30 - Host
Flash Download Copy Boot Memory Error.”
12240 Error occurs during downloading to the SLOW SCAN CONTROLLER BOARD A6.
Error “EM40 - Illegal Record Type.”
09OCT07
DG4366-1 Error
Page Description
Code
92 of 211
Error “EM41 - Invalid Extended Address.”
Error “EM42 - Invalid Erase Block ID.”
Error “EM43 - Receive Record Checksum Error.”
12244 Error when initializing. Error “EM44 - File Sum of Record Checksum Error, Download
Program.”
12245 Program error. Error “EM45 - Boot Checksum Write Error.”
Error “EM46 - FIX_APP Code Block Checksum Write Error.”
Error “EM47 - Code Page Checksum Write Error.”
12248 Error “EM48 - Parameters Save Flash Error.”
Error “EM50 - Flash Write Address Out Of Range.”
Error “EM51 - Flash Program Error: Erase.”
Error “EM52 - Flash Program Error: Low Voltage.”
Error “EM53 - Flash Program Error: Program.”
Error “EM54 - Flash Program Error: Sequence.”
Error “EM55”
12260 Error recording the parameters to the SLOW SCAN CONTROLLER BOARD A6.
Error “EM60 - Parameters Save Flash Error.”
09OCT07
DG4366-1 12261 - Roller Pair 1 Cam Motor Timeout
Page
93 of 211 Description: A MOTOR and DRIVE PULLEY rotate a CAM that opens and closes ROLLER
PAIR 1. A FLAG on the CAM SHAFT actuates an optical SENSOR to allow
the system to determine the rotation of the CAM. This error occurs if the
optical SENSOR does not detect the FLAG within the correct time. This error
is only reported to the Error Log.
Cause 1: The BELT:
• is broken
• fell off the PULLEY
Action: 1. Check the BELT for ROLLER PAIR 1.
2. If necessary:
a. install a new BELT
b. install the BELT to the PULLEYS
3. Check:
a. alignment of the PULLEYS
b. MOTOR
c. CAM SHAFT
Cause 2: One of the 2 PULLEYS is broken.
Action: 1. Check the 2 PULLEYS.
2. If necessary, install a new PULLEY.
Cause 3: Malfunction of:
• DRIVE MOTOR
• wires to DRIVE MOTOR
• MSC BOARD
09OCT07
DG4366-1 Action: 1. Check the operation of the DRIVE MOTOR. Use Individual Component
Page
94 of 211 Control.
2. If necessary, install new parts.
3. Do the checkout procedure for the MECHANISM SYSTEM CONTROL BOARD
A1.
Cause 4: An intermittent error can be caused by:
• FLAG not actuating the optical SENSOR
• SCREWS for optical SENSOR are over-tightened
Action: Install a new RP1 SENSOR. Do not over-tighten the SCREWS.
09OCT07
Page
Cause 1: The BELT:
• is broken
2. If necessary:
3. Check:
b. MOTOR
c. CAM SHAFT
• DRIVE MOTOR
• MSC BOARD
09OCT07
Page
96 of 211 Control.
A1.
• FLAG not actuating the optical SENSOR
Action: Install a new RP2 SENSOR. Do not over-tighten the SCREWS.
09OCT07
Page
Cause 1: The BELT:
• is broken
2. If necessary:
3. Check:
b. MOTOR
c. CAM SHAFT
• DRIVE MOTOR
• MSC BOARD
09OCT07
Page
98 of 211 Control.
A1.
12264 - Screen start sensor blocked

Description: The SCREEN START SENSOR S6 did not actuate at the correct time.
Cause 1: The SCREEN is not in the CASSETTE.
Action: Check that the SCREEN is in the CASSETTE.
Cause 2: The SCREEN START SENSOR S6 malfunctioned.
Action: Check the status of the SCREEN START SENSOR S6 - use Individual
Component Control.
09OCT07
DG4366-1 12265 - Screen start timeout. Screen did not enter reader
Page
99 of 211 Description: The SCREEN START SENSOR S6 did not actuate at the correct time. The
SCREEN START SENSOR S6 is located between ROLLER PAIR 1 and the
scan line. The system attempts to extract the SCREEN up to 3 times. The first
2 failures cause an error message 10038 - Retrying extract screen from
cassette. The third failure displays error message 12265.
Cause 1: The SCREEN is not in the CASSETTE.
Action: Check that the SCREEN is in the CASSETTE.
Cause 2: The SCREEN is under the TRANSPORT PAD in the CASSETTE.
Action: Insert the SCREEN correctly in the CASSETTE.
Cause 3: The SCREEN cannot be pulled from the CASSETTE because of static.
Action: Use Kodak MIN-R SCREEN CLEANER WIPES, TL5280094 to clean both sides of
the CASSETTE.
09OCT07
DG4366-1
Page BAD leading edge or BAD leading edge or
100 of 211 trailing edge view trailing edge view
BAD leading edge or BAD leading edge or

trailing edge view trailing edge view
GOOD 1.25 mm (0.050 in.) maximum trailing edge
BAD
1.25 mm (0.050 in.) maximum
leading edge
trailing edge
3.05 mm (0.120 in.)
overall height
H195_1125DCA leading edge

H195_1125DC
09OCT07
DG4366-1 Cause 4: The SCREEN is:
Page
101 of 211 • “curled”
• not flat
Action: 1. Check:
• “curl” - use the SCREEN CURL GAUGE for the Kodak DirectView CR 500
SYSTEM, 7H4963
• flatness - see the above graphic for flatness specifications
2. If necessary, install a new SCREEN.
Cause 5: The TRANSPORT PAD is not moving the SCREEN out of the CASSETTE. The
TRANSPORT PAD:
• is worn
• has debris in the surface
Action: 1. Check the TRANSPORT PAD for:
• wear
• debris in the surface
• TRANSPORT PAD
• CASSETTE
Cause 6: The SCREEN START SENSOR S6 malfunctioned.
Action: 1. Check the status of the SCREEN START SENSOR S6 - use Individual
Component Control.
2. If necessary, install a new SCREEN START SENSOR S6.
09OCT07
DG4366-1 12266 - Screen did not fully enter the erase assembly
Page
102 of 211
Important
After clearing this error, you must remove the SCREEN from the ERASE AY.
Description: The ERASE SCREEN SENSOR S8 did not actuate at the correct time. When
moving in the scan direction, the “trailing” edge of the SCREEN did not clear
the ERASE SCREEN SENSOR S8. The SCREEN remains in the ERASE AY.
Cause 1: The ERASE LAMPS did not fully illuminate.
Action: 1. Check the connections for:
• ERASE LAMPS
• BALLAST WIRES
• ERASE LAMPS
• BALLAST WIRES
Cause 2: The ERASE SCREEN SENSOR S8 malfunctioned.
Action: 1. Check the status of the ERASE SCREEN SENSOR S8 - use Individual
Component Control.
2. If necessary:
• adjust the ERASE SCREEN SENSOR S8
• clean the ERASE SCREEN SENSOR S8
• FLAG not actuating the optical SENSORS RP1 or RP2
• SCREWS for optical SENSORS are over-tightened
Action: Install a new RP2 or RP2 SENSOR. Do not over-tighten the SCREWS.
09OCT07
DG4366-1 12267 - Screen did not return to cassette
Page
103 of 211 Description: When the SCREEN was returning to the CASSETTE, the “trailing” or the
“leading” edge did not actuate the START OF SCAN SENSOR. This error is
displayed on the SCREEN.
Cause 1: A jam occurred in the ERASE AY.
Action: Check the operation of the RP3 ROLLERS.
• FLAG not actuating the optical SENSOR RP1 or RP2
Action: Install a new RP2 or RP2 SENSOR. Do not over-tighten the SCREWS.
12301 - Slow Scan frequency locked range error while not scanning
Important
• The error indicates that a problem might occur in the future.
• The image was scanned before the error occurred.
• This error does not cause image artifacts.
Description: The speed of the SLOW SCAN AY is out of specification when not doing a
scan on the SCREEN. This error is displayed only in the Error Log.
Cause: The speed of the SLOW SCAN AY is out of specification.
Action: Monitor the speed of the SLOW SCAN AY.
09OCT07
DG4366-1 12302 - SLOW SCAN stopped, position error while not scanning
Page
104 of 211
Important
Description: The speed of the SLOW SCAN AY is out of specification when doing a scan
on the SCREEN. This error is displayed on the SCREEN.
Cause 1: The SCREEN had a jam:
• after the scan is complete
• when returning the SCREEN to the CASSETTE
Action: 1. Check the Error Logs to see if the error only occurred on one CASSETTE.
2. If only one CASSETTE caused the error, check the CASSETTE.
Cause 2: The SCREEN had a jam when returning to the CASSETTE. The SCREEN might
be “skewed”.
Action: 1. Remove TOP COVER of:
• CR 500 SYSTEM
• CASSETTE
2. Observe the SCREEN when returning to the CASSETTE.
3. If necessary, install MODIFICATION 2.
Cause 3: The SCREEN had a jam when returning to the CASSETTE. The “trailing” edge of
the SCREEN might be closing the DOOR of the CASSETTE.
09OCT07
DG4366-1 Action: 1. Remove TOP COVER of:
Page
105 of 211 • CR 500 SYSTEM
• CASSETTE
2. Observe the SCREEN when returning to the CASSETTE.
3. If necessary, install:
• MODIFICATION 3
• MODIFICATION 4
Cause 4: The BEARING for the RP1 DRIVE ROLLER is not seated in the hole.
Action: 1. Clean and lubricate the SHAFT of the RP1 DRIVE ROLLER.
2. Seat the BEARING for the RP1 DRIVE ROLLER in the hole.
Action: Do the Slow Scan Current and Velocity Tests.
09OCT07
DG4366-1 12303 - SLOW SCAN stopped, frequency lock motion stalled error while
Page
106 of 211
not scanning
Important
Cause 1: The SCREEN had a jam:

• after the scan is complete
• when returning the SCREEN to the CASSETTE
Action: 1. Check the Error Logs to see if the error only occurred on one CASSETTE.
2. If only one CASSETTE caused the error, check the CASSETTE for:
• obstruction
• DOOR open failure
Cause 2: The BEARING for the RP1 DRIVE ROLLER is not seated in the hole.
Action: 1. Clean and lubricate the SHAFT of the RP1 DRIVE ROLLER.
2. Seat the BEARING for the RP1 DRIVE ROLLER in the hole.
Action: Do the Slow Scan Current and Velocity Tests.
09OCT07
DG4366-1 12307 - SLOW SCAN: +24 V DC malfunction during SCREEN transport
Page
107 of 211
Important
The image was scanned before the error occurred.

BOARD A7.
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset

BOARD A7.
12900 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The SLOW SCAN AY did not move to the position of the NOSE PIECE.
The command is executed again.
BOARD A7.

Description: The SCREEN was not scanned. The command is executed again.
BOARD A7.
09OCT07
DG4366-1 12902 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry
Page
108 of 211 Description: The SLOW SCAN AY did not move to the ERASE position. The
command is executed again.
BOARD A7.

Description: The SLOW SCAN AY did not move to the home position. The command
is executed again.
BOARD A7.
09OCT07
Page
109 of 211 Description: The COARSE NUDGE UP command did not occur. The command is
executed again.
BOARD A7.

Description: The COARSE NUDGE DOWN command did not occur. The command is
executed again.
BOARD A7.

Description: The FINE NUDGE UP command did not occur. The command is
executed again.
BOARD A7.

Description: The FINE NUDGE DOWN command did not occur. The command is
executed again.
BOARD A7.
09OCT07
Page
110 of 211 Description: The SCREEN did not move to the CASSETTE. The command is
executed again.
BOARD A7.

Description: The NOSE PIECE did not move in. The command is executed again.
BOARD A7.

Description: The NOSE PIECE did not move. The command is executed again.
BOARD A7.

Description: The SOFT RESET command did not occur. The command is executed
again.
BOARD A7.

Description: The EXTRACTION BAR did not move to the mechanical adjustment
position one. The command is executed again.
09OCT07
DG4366-1 Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Page
BOARD A7.

Description: The command MOVE TO EXTRACTION BAR REFERENCE SENSOR
did not occur. The command is executed again.
BOARD A7.

Description: The command MOVE TO THE SCREEN GUIDE POSITION did not
occur. The command is executed again.
BOARD A7.
12930 - SLOW SCAN: Unexpected Retry during Current Test

Description: The system was not able to move to the position selected in the
diagnostics. The command is executed again.
Cause: The SLOW SCAN CONTROLLER BOARD malfunctioned.
BOARD A7.
09OCT07
DG4366-1 12931 - SLOW SCAN: Unexpected Retry during Velocity Test
Page
112 of 211 Description: The system was not able to move to the position selected in the
diagnostics. The command is executed again
BOARD A7.
12941 - SLOW SCAN: Unexpected Retry during Communication to MSC

Description: A message could not be sent to the SLOW SCAN CONTROLLER
BOARD A6. The command is executed again.
BOARD A7.
ERASE LAMPS
13009 - All ERASE LAMPS malfunctioned
Description: This error occurs when electrical current is not detected in the ERASE LAMP
BALLAST CIRCUIT.
Cause 1: The ERASE LAMP RELAY closes, but the LAMPS do not illuminate. One of the
LAMPS is malfunctioning.
Action: Check the pair of ERASE LAMPS. ERASE LAMPS must be installed in a pair.
Cause 2: The ERASE LAMP RELAY did not close.
Action: Check the signal to the ERASE LAMP RELAY.
09OCT07
DG4366-1 Cause 4: The power to the ERASE LAMP AY malfunctioned.
Page
113 of 211 Action: 1. Remove the PANEL.
2. Install the INTERLOCK KEY.
3. Check:
• CS1 is actuated - use Individual Component Control
• AC line voltage across the ERASE LAMP AY
4. If the AC line voltage is not indicated, check:
• FUSE F1 and F2 in the AC POWER MODULE
• 120 V AC across the AC side of RELAY K1
• condition of the CONNECTOR P3/J3 on the ERASE LAMP AY
• wires to the POWER SUPPLY PS1
5. If 120 V AC is indicated on RELAY K1, connect the MULTIMETER to the AC
side of the RELAY.
6. Energize and de-energize the ERASE LAMP AY. With the LAMPS energized,
you should measure < 2 V AC.
7. If the AC line voltage does not change to a Lo signal, check the DC side of
RELAY K1.
• Connect the MULTIMETER TL-4114 negative to the brown wire.
• Connect the MULTIMETER TL-4114 positive to the blue wire.
• Check for 24.0 ± 2.4 V DC on K1 with the ERASE LAMPS energized.
09OCT07
DG4366-1 13010 - Erase time exceeds maximum allowed.
Page
114 of 211 Cause: The MECHANISM SYSTEM CONTROL BOARD A1 malfunctioned.
13011 - Command to Erase did not occur

13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS

13013 - MSC BOARD A1: Software failure during erase

Description: The software did not provide the RTXC TIMER during the ERASE
function.
13899 - General Erase Error.

09OCT07
DG4366-1 POWER SUPPLY
Page
115 of 211 14001 - SLOW SCAN: Malfunction of 24 V Power
Description: The 24 V DC CIRCUIT BREAKER of the SLOW SCAN is open.
Cause: Malfunction of the 24 V DC power distribution.
14002 - STEPPER: Malfunction of 24 V Power

Description: The 24 V DC CIRCUIT BREAKER of the STEPPER is open.
Cause: Malfunction of the 24 V DC power distribution.
14008 - SLOW SCAN: Initialization Error

BOARD A7.
14010 - Slow Scan Async Reset Error

Cause: The CR 500 SYSTEM sent a message to reset the SLOW SCAN AY.
Action: None.
14015 - MSC initialization failed

14016 - MSC initialization succeeded

Cause: The MECHANISM SYSTEM CONTROL BOARD A1 started successfully.
Action: None.
09OCT07
DG4366-1 14017 - MSC initialization started
Page
116 of 211 Cause: The MECHANISM SYSTEM CONTROL BOARD A1 started to initialize.
Action: None.

Cause: The SIDE PANEL is open.
Action: Close the SIDE PANEL.
14019 - The MSC BOARD A1 has reported a model number that is not
consistent with the current version of embedded MCPU software
malfunctioned.
Cause 2: The software for the MASTER CENTRAL PROCESSING UNIT BOARD A2
malfunctioned.
Action: Install the software again for the MASTER CENTRAL PROCESSING UNIT
BOARD A2.
Cause 4: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.
09OCT07
DG4366-1 14020 - SCREEN eject failed. The SCREEN may or may not still be inside
Page
117 of 211 of the machine
Description: The CR 500 SYSTEM is not able to eject the SCREEN.
Action: 1. Select “Retry” to eject the SCREEN.
2. If the SCREEN does not eject, select “Cancel” to release the CASSETTE.
3. Remove the SCREEN manually.
DATA PATH
15001 - MCPU BOARD A2: Fatal Error in Software
Description: A PSOS system error occurred that it is not possible to repair. The
“Event Log” includes the PSOS system error number, module, and line
number.
Cause: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
15002 - MCPU BOARD A2: Fatal Error in Software

Description: A system software error occurred. The “Event Log” will include the PSOS
system error number, module, and line number.
09OCT07
DG4366-1 15003 - MCPU BOARD A2: Communications Error in Software
Page
118 of 211 Description: A timeout occurred for a communication between the MASTER
CENTRAL PROCESSING UNIT BOARD A2 and the MECHANISM
SYSTEM CONTROL BOARD A1.
15005 - LASER: Reference Error
Important
If the laser power is > 25.0 mW and < 28.5 mW, an error is recorded to the error
log for each cycle.
Description: The power of the laser is < 25.0 mW.

Cause 1: The CABLE between the LASER DRIVER BOARD A17 and the GALVO BOARD
A4 malfunctioned.
Action: Check the CABLE.
Cause 2: The GALVO BOARD A4 malfunctioned.
Action: Do the checkout for the GALVO BOARD A4.
Cause 3: The LASER DRIVER BOARD A17 malfunctioned.
Action: Do the checkout for the LASER DRIVER BOARD A17.
15006 - Communications Error between MCPU BD A2 and GALVO BD A4

Description: The process of the DMA for the MASTER CENTRAL PROCESSING
UNIT BOARD A2 did not complete within the expected time.
09OCT07
DG4366-1 Cause 1: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
Page
119 of 211 Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.
Cause 2: The DIGITIZER BOARD A3 malfunctioned.
Action: Do the checkout for the DIGITIZER BOARD A3.
15007 - Communications Error between MCPU BD A2 and GALVO BD A4

Description: The DMA process for the MASTER CENTRAL PROCESSING UNIT
BOARD A2 did not complete within the expected time.
15008 - Start of Scan Timeout

Description: A time-out occurred for the expected “START OF SCAN”.
09OCT07
DG4366-1 15011 - LASER: Power is below the lower limit
Page
120 of 211 Cause 1: The LASER SHUTTER is not fully open.
Action: Check:
• LASER SHUTTER is fully open
• LASER REFERENCE VOLTAGE on the PMT/DAS BOARD A5
Cause 2: The output of the LASER is low.
Action: Check the power of the LASER.
Cause 3: The PMT/DAS BOARD A5 malfunctioned.
Action: Do the checkout for the PMT/DAS BOARD A5.
15012 - Communications Error between MCPU BOARD A2 and the PC

Description: The Windows 2000 OPERATING SYSTEM did not return a response to
a message within a given time.
Cause 2: The TCP/IP connection malfunctioned.
Action: Check the TCP/IP connection to the computer. See Step 10 on Page 16.
15013 - Image Quality Warning

Description: The image quality might be wrong. The MASTER CENTRAL PROCESSING
UNIT BOARD A2 received a system error from the MECHANISM SYSTEM
CONTROL BOARD A1 and was automatically repaired. If a CASSETTE was in
the CR 500 SYSTEM when the error occurred, the CRT or FLAT PANEL
DISPLAY displays a message about a problem with the image.
09OCT07
DG4366-1 Cause 3: A light leakage occurred.
Page
121 of 211 Action: Do the Light Test.
Cause 4: The ACCESS PANEL is:
• removed, or
• loose
Action: Check that the ACCESS PANEL is installed tightly.
Cause 4: The ACCESS PANEL INTERLOCK SWITCH SW2 malfunctioned.
Action: Check the ACCESS PANEL INTERLOCK SWITCH SW2.
15014 - LASER power not calibrated

Cause: The LASER DIODE malfunctioned.
Action: Do the procedure “Setting the Laser Calibration Voltage” in the ADJUSTMENTS
and REPLACEMENTS for the Kodak DirectView CR 500 SYSTEM, AR4366-1.
15015 - SCREEN not calibrated

Cause: The CR 500 SYSTEM does not have the calibration data for all sizes of
SCREENS.
Action: Do the procedure “Setting the Calibration” in the ADJUSTMENTS and
REPLACEMENTS for the Kodak DirectView CR 500 SYSTEM, AR4366-1.
15016 - The LASER reference voltage is too high

Cause: The LASER DIODE in the DETECTOR is backward.
Action: Check:
• LASER REFERENCE VOLTAGE in the PMT/DAS BOARD A5
• LASER DIODE is installed correctly
09OCT07
DG4366-1 15017 - SCREEN not calibrated
Page
122 of 211 Cause: The customer scanned a SCREEN of a size that was not recognized.
Action: Do:
• “Setting the Calibration” in the ADJUSTMENTS and REPLACEMENTS for the
Kodak DirectView CR 500 SYSTEM, AR4366-1
• complete the size calibration of the SCREEN
15018 - There was an error reading or writing to the PCMCIA card.
Important
A malfunction of the PCMCIA CARD is the last possible cause. Check all other
malfunctions before installing a new PCMCIA CARD.
Cause 1: The PCMCIA CARD operates correctly, but another malfunction occurred.
Action: Check the error logs for the malfunction. Use Checking the Error Logs.
Cause 2: The PCMCIA CARD malfunctioned.
Action: Install a new PCMCIA CARD.
15040 - Communications Error Between MCPU and the PC

Description: The TCP/IP SOCKET COMMUNICATIONS were not completed or did
not occur between the MASTER CENTRAL PROCESSING UNIT
BOARD A2 and the host computer with the Windows 2000 OPERATING
SYSTEM.
Cause 1: The shutdown of the CR 500 SYSTEM was not completed in the correct
sequence.
Action: Use the correct shutdown sequence to de-energize the CR 500 SYSTEM.
09OCT07
DG4366-1 Cause 2: The application software for the Windows 2000 OPERATING SYSTEM was started
Page
123 of 211 again without resetting the MASTER CENTRAL PROCESSING UNIT BOARD A2.
Action: 1. Check the “Event Log” for Windows 2000 OPERATING SYSTEM for network
errors.
2. If any errors occurred, reset the network system configuration again.
3. Check the “Event Log” for the Windows 2000 OPERATING SYSTEM for
network errors.
4. If any errors occurred, reset the network system configuration again.
5. Start the Windows 2000 OPERATING SYSTEM again.
6. Check the CROSSOVER CABLE between the MASTER CENTRAL
PROCESSING UNIT BOARD A2 and the computer.
15800 - Image resent at NT reboot

Description: The MASTER CENTRAL PROCESSING UNIT BOARD A2 sent the last
image after the Windows 2000 OPERATING SYSTEM started again.
Cause 1: The Windows 2000 OPERATING SYSTEM malfunctioned.
15900 - NT rejected image at end of scan. Retransmission being attempted

Description: The software for the SCAN MANAGER did not record an image at the
end of the scan. The image is sent once again and recorded.
Cause 1: The software indicates an image checksum error.
09OCT07
DG4366-1 Calibration
Page
124 of 211 16001 - Calibration Error: Did not find START OF SCAN position
Description: During the calibration, the CR 500 SYSTEM did not locate the “START
OF SCAN” position within the given time.
Cause 1: Calibration of the CR 500 SYSTEM is not correct.
Action: 1. Use the DOSIMETER to check the exposure of the SCREEN.
2. Do the procedure “Setting the Calibration” in the ADJUSTMENTS and
Cause 2: The alignment of the optics is not correct.
Action: Do the adjustments in the ADJUSTMENTS and REPLACEMENTS for the Kodak
DirectView CR 500 SYSTEM, AR4366-1:
• FOLD MIRROR
• GALVO AY - Center
BOARD A7.
16002 - Calibration Error: Did not find Offset

Description: The GALVO AY did not detect the “Offset”.
Cause 1: The exposure of the SCREEN is not correct.
2. Check for scratches on the edges of the SCREEN.
Cause 2: The GALVO AY is not aligned correctly.
Action: Do:
• adjustment of the GALVO AY - Center in the ADJUSTMENTS and
REPLACEMENTS for the Kodak DirectView CR 500 SYSTEM, AR4366-1
• checkout for the GALVO BOARD A4
09OCT07
DG4366-1 16003 - Calibration Error: Did not find Amplitude
Page
125 of 211 Description: The GALVO BOARD A4 did not detect the “Amplitude”.
Cause 1: The exposure of the SCREEN is not correct.
2. Check for scratches on the edges of the SCREEN.
Cause 2: The GALVO AY is not aligned correctly.
Action: Do:
• adjustment of the GALVO AY - Center in the ADJUSTMENTS and
REPLACEMENTS for the Kodak DirectView CR 500 SYSTEM, AR4366-1
16005 - Calibration Error: Routine did not receive image in the time
allowed
16006 - Calibration Error: Did not acquire image

09OCT07
DG4366-1 16010 - Possible Light Leak
Page
126 of 211 Description: Large quantities of light occurred during the “AUTO-ZERO.”
Cause: A PANEL is loose, or a light leakage occurred in the CASSETTE HANDLING
SYSTEM.
Action: 1. Do the Light Test to locate the source of the light leakage.
2. Repair the light leakage.
16011 - Imaging System Error occurred during Initialization

Action: 1. Check the CABLE between the PMT BOARD and the DAS BOARD.
2. Do:
• System Self Tests
16012 - PMT/DAS BOARD A5: Calculation Error occurred during

Initialization
Description: The value for one or more of the following parameters did not match the
specification when the CR 500 SYSTEM initialized: “Fine or Coarse
Offset”, or “Fine or Coarse Ratio”.
09OCT07
DG4366-1 16013 - Imaging System contains out-of-range noise
Page
127 of 211 Description: The “peak-to-peak” signal was high when the CR 500 SYSTEM was set
to “AUTO-ZERO”.
Cause 2: Noise in the POWER SUPPLY PS1.
16014 - Imaging System did not zero or PMT did not calibrate
Cause 1: The DOSIMETER malfunctioned.
Action: Check that the DOSIMETER operates correctly.
Cause 2: The exposure on the SCREEN is not correct during the calibration.
Action: Do the calibration with another SCREEN.
Cause 3: The X-RAY TUBE malfunctioned.
Action: Expose the SCREEN using a new X-RAY TUBE.
16016 - Malfunctioning PMT

Description: A PMT does not match the requirements of the diagnostic test.
Cause: The PMT/DAS BOARD A5 malfunctioned.
16019 - Calibration could not find offset, rotate GALVO counterclockwise

Cause: The calibration could not locate the “Offset”.
Action: Rotate the GALVO AY counterclockwise.
16020 - Calibration could not find offset, rotate GALVO clockwise

Cause: The calibration could not locate the “Offset”.
Action: Rotate the GALVO AY clockwise.
09OCT07
DG4366-1 16021 - Malfunctioning PMT1: Gain out of range
Page
128 of 211 Description: For a given high voltage, the low gain of PMT1 might prevent it from
reaching the correct signal level.
Action: Do “Setting the Calibration” in the ADJUSTMENTS and REPLACEMENTS for the
Kodak DirectView CR 500 SYSTEM, AR4366-1.
Action: Do the adjustment procedures in the ADJUSTMENTS and REPLACEMENTS for
the Kodak DirectView CR 500 SYSTEM, AR4366-1:
• FOLD MIRROR
Cause 3: The PMT malfunctioned.
Action: Install a new COLLECTOR AY.
16022 - Malfunctioning PMT2: Gain out of range

Description: For a given high voltage, the low gain of PMT2 might prevent it from
reaching the correct signal level.
Action: Do “Setting the Calibration” in the ADJUSTMENTS and REPLACEMENTS for the
Kodak DirectView CR 500 SYSTEM, AR4366-1.
Action: Do the adjustment procedures in the ADJUSTMENTS and REPLACEMENTS for
the Kodak DirectView CR 500 SYSTEM, AR4366-1:
• FOLD MIRROR
09OCT07
DG4366-1 Cause 3: The PMT malfunctioned.
Page
129 of 211 Action: Install a new COLLECTOR AY.
16026 - The laser diode is not calibrated

Cause 1: The calibration values for the LASER DIODE are not in the system.
Action: Enter the calibration values for the LASER DIODE. Use Setting the Calibration
Values, see “Setting the Calibration Values” in the ADJUSTMENTS and
16027 - The laser diode calibration data is out of range

Cause 1: The calibration values for the LASER DIODE are not correct.
Action: 1. Check the calibration values for the LASER DIODE - use Laser Power.
2. Install a new LASER DIODE.
16028 - The galvo is out of range

Cause: The “Offset” and “Amplitude” values for the GALVO AY are not in specification.
Action: Do the adjustment for the GALVO AY - Center in the ADJUSTMENTS and
09OCT07
DG4366-1 “Self Test” for the MASTER CENTRAL PROCESSING UNIT
Page
130 of 211 19001 - Check GALVO COMMUNICATIONS CABLE
Cause: Communication problems in the GALVO AY.
Action: Check the GALVO COMMUNICATION CABLE.
19002 - Check PMT BOARD CABLE and power

Cause: The PMT/DAS BOARD A5 malfunctioned.
Action: Check:
• CABLE to the PMT/DAS BOARD A5
• power to the PMT/DAS BOARD A5
19003 - Check the power to the GALVO BOARD

Cause: No power to the GALVO BOARD A4.
Action: Check the power to the GALVO BOARD A4.
19004 - GALVO AGC reference is too high. Suggest check if GALVO

connected and/or adjust AGC
Cause: The reference voltage for the GALVO AGC is too high.
Action: Check:
• connection to the GALVO BOARD A4
• signal for the R2 AGC is correctly adjusted
• connections at the GALVO AY
09OCT07
DG4366-1 19005 - Check the GALVO reference (too low)
Page
131 of 211 Cause: The reference voltage for the GALVO AGC is too high.
Action: Check:
• connection to the GALVO BOARD A4
• signal for the R2 AGC is correctly adjusted
• connections at the GALVO AY
19006 - Memory self test failed. Replace the MCPU BOARD

Action: Install a new MASTER CENTRAL PROCESSING UNIT BOARD A2.
19009 - The LASER diode off power is too high

A4 malfunctioned.
19010 - The LASER diode on power is too low

A4 malfunctioned.
09OCT07
DG4366-1 19011 - PMT BOARD ramp test failed
Page
132 of 211 Cause 1: The PMT/DAS BOARD A5 malfunctioned.
Action: 1. Check the CABLE between the PMT/DAS BOARD A5 and the DAS BOARD.
2. Do:
• checkout for the PMT/DAS BOARD A5
• System Self Tests
19012 - Galvo sweep error

Cause 2: The CABLE to the GALVO BOARD A4 malfunctioned.
MECHANISM SYSTEM CONTROL BOARD

22000 - MSC BOARD A1: Fatal Software Error
Description: Failure of the checksum for the boot software. A new BOOTSTRAP
PROM must be installed.
22001 - MSC BOARD A1: Memory did not erase during Download
Description: At the start of the download to the MECHANISM SYSTEM CONTROL
BOARD A1, the flash memory was erased.
Cause: The software did not download.
Action: 1. Download the software again.
2. Do the checkout for the MECHANISM SYSTEM CONTROL BOARD A1.
09OCT07
DG4366-1 22002 - MSC BOARD A1: Error during download of MSC Software
Page
133 of 211 Description: A program failure occurred during downloading of the software to the
3. If this error continues, install a new MECHANISM SYSTEM CONTROL BOARD
A1.
22003 - MSC BOARD A1: Checksum of Main Application failed

Description: A checksum error occurred in the software of the MECHANISM SYSTEM
CONTROL BOARD A1. The MECHANISM SYSTEM CONTROL BOARD
A1 remains in the BOOTSTRAP PROGRAM waiting for the software to
download.
A1.
22004 - MSC BOARD A1: RAM Test failed

Description: A failure occurred during the test of the RAM on the MECHANISM
A1.
09OCT07
Page
134 of 211 Description: The boot of the MOTION SYSTEM CONTROL received a signal that is
not correct during the downloading of the software to the MECHANISM
A1.
22006 - MSC BOARD A1: Error during download of MSC Software

Description: The receive buffer of the boot program received excessive data.
A1.

A1.

Description: The boot program for the MECHANISM SYSTEM CONTROL BOARD A1
started to send a message on an RS-232 channel that is not correct.
09OCT07
DG4366-1 Cause: The software did not download.
Page
135 of 211 Action: 1. Download the software again.
A1.

Description: The boot program for the MECHANISM SYSTEM CONTROL BOARD A1
received a signal that is not correct.
A1.
09OCT07
Page
136 of 211 Description: The boot program for the MECHANISM SYSTEM CONTROL BOARD A1
received a command that was not correct.
Cause 1: The software did not download.
Cause 3: Communications did not occur between:
• MASTER CENTRAL PROCESSING UNIT BOARD A2
Action: Check the RS-232 communications between:

Description: The MECHANISM SYSTEM CONTROL BOARD A1 received a message
before the preceding message was completed.
Cause 1: The software did not download.
Action: Do the checkout or the MASTER CENTRAL PROCESSING UNIT BOARD A2.
09OCT07
DG4366-1 Cause 3: Communications did not occur between:
Page
137 of 211 • MECHANISM SYSTEM CONTROL BOARD A1
Action: Check the RS-232 communications between:
MECHANISM SYSTEM CONTROL BOARD RTXC

29001 - 29008 - MSC BOARD A1: Software malfunctioned
Error Code Description

29001 - 29006 System error for the RTXC. The communications data queue is full and
cannot receive messages. This error should not occur during normal
operation.
29007 System error for the RTXC. This error should not occur during normal
operation.
29008 System error for the MOTION SYSTEM CONTROL. This error should not
occur during normal operation.
09OCT07
DG4366-1 MECHANISM SYSTEM CONTROL BOARD SYSTEM
Page
138 of 211 30002 - 30033 - MSC BOARD A1: Software malfunctioned
30041 - Cassette task did not respond to a command

malfunctioned.
Action: Install the software again.
30042 - Did not receive a Load SCREEN command

30043 - MSC is in Fatal Error state

Cause: Many causes are possible.
Action: See the other Error Codes for possible causes and actions.
30044 - General MSC Error

malfunctioned.
09OCT07
DG4366-1 30045 - Interlock switch is open
Page
139 of 211 Cause 1: The ACCESS PANEL is open.
Action: Close the ACCESS PANEL.
Cause 2: The ACCESS PANEL INTERLOCK SWITCH SW2 malfunctioned.
Action: Check the ACCESS PANEL INTERLOCK SWITCH SW2.
30046 - 24 V supply error

Cause: The POWER SUPPLY PS1 malfunctioned.
30047 - Interlock switch closed

Cause: The ACCESS PANEL INTERLOCK SWITCH SW2 is actuated.
Action: None.
30048 - Transient 24 V loss

Cause: The 24 V POWER SUPPLY malfunctioned for a short time. It is now operating
correctly.
Action: None.
Communications for the MECHANISM SYSTEM CONTROL

BOARD
32001 - Communications malfunctioned between MCPU and SSC BOARDS
Description: A message from the MASTER CENTRAL PROCESSING UNIT BOARD
A2 did not complete before another message was received.
09OCT07
DG4366-1 Cause 3: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Page
BOARD A7.
32002 - MSC BOARD A1: Internal Communications Error

Description: A malfunction occurred with the RS-232 communications on the
32003 - MSC BOARD A1: Internal Communications Error

Description: A malfunction occurred with the RS-232 communications on the
32004 - Communications Error between MCPU and SSC BOARDS

Description: A message was sent to the SLOW SCAN CONTROLLER BOARD A6
and a response was not received within 3 seconds.
BOARD A7.
09OCT07
DG4366-1 32005 - Communications Error between MCPU and SSC BOARDS
Page
141 of 211 Description: The SLOW SCAN CONTROLLER BOARD A6 did not return a correct
response to a command from the MECHANISM SYSTEM CONTROL
BOARD A1. The command is sent again.
BOARD A7.
32006 - Synchronization lost

Cause 1: The software for the MECHANISM SYSTEM CONTROL BOARD A1 or the
MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
SHUTDOWN MANAGER
47001 - Communications to MCPU BD failed during Shut Down
47002 - Internal communications failure

Cause: Internal communication error between BOARDS.
Action: 1. Check the communications between the computer and the MASTER CENTRAL
PROCESSING UNIT BOARD A2.
2. Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.
3. Check the IP address on the internal network of the computer. See Step 10,
Page 16.
4. Do the Displaying the Software Versions procedure.
09OCT07
DG4366-1 47003 - Internal communications to UPS failed
Page
142 of 211 Cause: Communication error.
Action: 1. Check the RS-232 CABLE to COM3.
2. Do the checkout for the UNINTERRUPTED POWER SUPPLY (UPS1).
47500 - 47504 - Internal communications to UPS failed

Cause: Communication error.
47510 - 47511 - Internal communications failure to UPS1

47520 - 47522 - Internal communications failure to UPS1

47550 - The BATTERY in UPS1 is too low. System will be shutdown in 1

minute
Cause 1: Malfunction of the utility power.
Action: Check the POWER PLUG and wait for the power to begin.
Cause 2: The level of the BATTERY is 25% or less of the maximum level.
Action: Do the checkout for the UNINTERRUPTED POWER SUPPLY (UPS1).
09OCT07
Page
143 of 211 Description: Communication error with the UNINTERRUPTED POWER SUPPLY
UPS1.
Cause 1: Malfunction of the utility power.
Action: Check the POWER PLUG and wait for the power.
Cause 2: The level of the BATTERY is 25% or less of the maximum level.

Description: Shutdown is occurring. The SYSTEM will de-energize in one minute.
Cause: The CR 500 SYSTEM is de-energizing.
Action: None.

Description: The UNINTERRUPTED POWER SUPPLY UPS1 detects a utility power
failure condition that did not clear within 20 seconds.
Cause: Malfunction of the utility power.
Action: Check the POWER PLUG.

Description: The UNINTERRUPTED POWER SUPPLY UPS1 detects that the
BATTERY charge low is indicated from the UNINTERRUPTED POWER
SUPPLY UPS1.
Cause: Malfunction of the BATTERY.
09OCT07
Page
144 of 211 Description: The UNINTERRUPTED POWER SUPPLY UPS1 has provided
information about a malfunction.
Cause: The UNINTERRUPTED POWER SUPPLY malfunctioned.

Description: The utility power was restored.
Cause: Power is restored.
Action: None.

Description: The power of the BATTERY is full in the UNINTERRUPTED POWER
SUPPLY UPS1.
Cause: The charge to the BATTERY is restored.
Action: None.

Description: The UNINTERRUPTED POWER SUPPLY UPS1 is no longer in a
“FAULT” mode.
Cause: The FAULT mode has cleared.
Action: None.
09OCT07
DG4366-1 DISK MANAGER
Page
145 of 211 49000 - HARD DISK is full. DISK MANAGER not able to remove images
Description: The DISK MANAGER cannot remove images when starting to reach the
low mark. The disk reached high mark and no images are available to
delete.
Cause: The HARD DRIVE is full.
Action: Check that free space is available on the HARD DRIVE.
49001 - Image Files have been deleted

Description: Image files were deleted. The file name will be connected with the error
code. This message does not indicate an error.
Cause: The image files were deleted.
Action: None.
Service Diagnostics
54001 - Entered Service Diagnostic mode
Cause: The CR 500 SYSTEM is in the diagnostic mode.
Action: 1. Use the diagnostic commands.
2. Select “Exit” to return to normal operation.
54002 - Exited Service Diagnostic mode

Cause: The CR 500 SYSTEM is ready to scan CASSETTES.
Action: None.
54003 - Unable to enter Service Diagnostic mode

Cause 1: The CR 500 SYSTEM is scanning a CASSETTE.
Action: 1. Wait for the CR 500 SYSTEM to complete scanning.
2. Select “Service Diagnostics” again.
09OCT07
DG4366-1 Cause 2: The MASTER CENTRAL PROCESSING UNIT BOARD A2 malfunctioned.
Page
146 of 211 Action: Do the checkout for the MASTER CENTRAL PROCESSING UNIT BOARD A2.
54004 - Unable to exit Service Diagnostics

Cause 1: The “AutoLooper” test is running.
Action: 1. Wait for the “AutoLooper” test to complete.
2. Select “Exit” again.
54010 - MCPU application software download complete

Cause: The software to the MASTER CENTRAL PROCESSING UNIT BOARD A2
downloaded successfully.
Action: None.
54011 - MSC application software download complete

Cause: The software to the MECHANISM SYSTEM CONTROL BOARD A1 downloaded
successfully.
Action: None.
54012 - Slowscan boot and app software download complete

Cause: The software to the SLOW SCAN CONTROLLER BOARD A6 downloaded
successfully.
Action: None.
54013 - Slowscan application software download complete

Cause: The software to the SLOW SCAN CONTROLLER BOARD A6 downloaded
successfully.
Action: None.
09OCT07
DG4366-1 54014 - Slowscan parameters download complete
Page
147 of 211 Cause: The parameters for the SLOW SCAN AY downloaded successfully.
Action: None.
54020 - Failed FTP software transfer from PC to MCPU

Cause: The software for the FTP did not successfully download to MASTER CENTRAL
2. If the software does not successfully download, check the connection between:
• computer
3. Do a shutdown of the CR 500 SYSTEM.
5. Download the software again.
54021 - Failed MSC application software download

Cause: The software to the MECHANISM SYSTEM CONTROL BOARD A1 did not
successfully download.
2. If the software does not successfully download, check the connection between:
5. Download the software to the MECHANISM SYSTEM CONTROL BOARD A1
again.
09OCT07
DG4366-1 54022 - Failed SLOWSCAN boot and application software download
Page
148 of 211 Cause: The software to the SLOW SCAN CONTROLLER BOARD A6 did not successfully
download.
2. If the software does not successfully download, check the connection between
the MASTER CENTRAL PROCESSING UNIT BOARD A2 and:
• computer
• other BOARDS
5. Download the software to the SLOW SCAN CONTROLLER BOARD A6 again.
54023 - Failed SLOWSCAN application software download

Cause: The software to the SLOW SCAN CONTROLLER BOARD A6 did not successfully
download.
2. If the software does not successfully download, check the connection between
the MASTER CENTRAL PROCESSING UNIT BOARD A2 and:
• computer
• other BOARDS
5. Download the software to the MECHANISM SYSTEM CONTROL BOARD A1
again.
09OCT07
DG4366-1 54024 - Failed SLOWSCAN parameters download
Page
149 of 211 Cause: The parameters for the SLOW SCAN CONTROLLER BOARD A6 did not
successfully download.
Action: Download the parameters again.
Installation
55100 - Error on the Options Diskette or this is not a valid Options
Diskette
Cause: A DISKETTE that is not an OPTIONS DISKETTE is installed.
Action: Install a new OPTIONS DISKETTE.
55101 - Could not open files on the Options Diskette. Try another Options
Diskette
Cause: The file on the OPTIONS DISKETTE malfunctioned.
55102 - Pentium III identification not enabled on this Pentium III class
machine
Note
This error does not display on a Pentium 4 PROCESSOR.
Cause: The serial number of the Pentium III PROCESSOR is not enabled.
Action: Enable the serial number of the Pentium III PROCESSOR.
09OCT07
DG4366-1 55103 - Could not open files on the Options Diskette
Page
150 of 211 Cause: The file on the OPTIONS DISKETTE malfunctioned.
55104 - Error updating the options on the CR 500 SYSTEM

Cause: The database malfunctioned.
Action: 1. Run “C:\Services\AddOnInit.exe”.
2. Install the OPTIONS DISKETTE again.
55105 - Could not allocate essential memory

Cause: The memory was too low.
Action: 1. Do a shutdown of the CR 500 SYSTEM.
55106 - The Options on this diskette are already enabled on this system
Cause: The options are available for use.
Action: None.
55107 - This Options Diskette has been used on another device

Description: The OPTIONS DISKETTE was used on another CR 500 SYSTEM before
now.
Cause: The OPTIONS DISKETTE can be used for only one CR 500 SYSTEM.
Action: Use the correct OPTIONS DISKETTE.
09OCT07
DG4366-1 55109 - Error occurred while trying to update the Options on the UNIT
Page
151 of 211 Cause: The correct configuration for this CR 500 SYSTEM was not provided.
Action: 1. Do a shutdown of the CR 500 SYSTEM.
CD/DVD SYSTEM
59001 - Warning: Disk Space getting low on DVD/CD-RW
Cause: The DVD or CD is full.
Action: Use a new DVD or CD.
59002 - SYSTEM - Unable to load Settings

Cause: The “stsd.ini” file is not in the “e:\ winnt” directory.
Action: 1. Re-image the HARD DRIVE.
2. If the error continues, install a new disk drive.
59003 - SYSTEM - Start FAILURE, Invalid command line

Cause: Other files are running when you started the “stsd.ini” file.
Action: Run only the “stsd.ini” file.
59004 - DICOM - Unable to create Directory

Cause: The path to the directory is not correct.
09OCT07
DG4366-1 59005 - DICOM - Incoming Store Request Rejected, Low Resource - Import
Page
152 of 211 Disk Space
Cause: The DVD or CD is full.
Action: Use a new DVD or CD.
59006 - DICOM - Storing Incoming Image FAILED - Missing Image

Attributes
Description: The DICOM file was not the correct format.
Cause: The application software malfunctioned.
59007 - DICOM - Unable to generate unique file name

59008 - DICOM - Unable to save DicomDir File

Cause: The D:/ drive is full.
Action: Select:
• [Key Operator Functions]
• [Manage Patient Data]
• [Delete All Images]
59009 - DICOM - Unable to get Peer Name

59010 - DICOM - Unable to delete File

Description: The STSD was not able to delete the file in the IMPORT_DIR.
09OCT07
DG4366-1 Cause: The file is open or in use.
Page
153 of 211 Action: 1. Do a shutdown of the CR 500 SYSTEM.
59011 - Create process failed - error = error number

Description: The STSD was not able to start the Console Manager.
Cause: The “ConsoleManager.exe” file is not in the correct directory or the HARD DRIVE
is full.
59012 - DICOM - Copying Image to bad directory

Description: The STSD was not able to store the file to the directory.
Cause: The D:/ drive is full.
Action: Select:
• [Key Operator Functions]
• [Manage Patient Data]
• [Delete All Images]
09OCT07
DG4366-1 59013 - DICOM - Copying Image to bad directory
Page
154 of 211 Description: The STSD was not able to store the file to the directory. The file will be
stored in DICOM_ROOT.
Cause 1: The “stsd.ini” file does not indicate a drive to store the file.
Action: Select a drive in the “stsd.ini” file.
Cause 2: The CD or DVD drive does not have a CD or DVD.
Action: Insert a CD or DVD.
59014 - DICOM - Negotiating Association FAILED - Unknown Calling AE

Title “%s” at “%s”
Description: The STSD was not able to locate the AE Title of the device. The
connection is not connected.
Cause: The “AETitle” in the MEDICAL IMAGE MANAGER is not correct.
Action: Set the “AETitle” to LOCALHOST.
59015 - DICOM - Negotiating Association FAILED - Provider Congestion

Description: Excessive communication in the DICOM is preventing the STSD from
storing an image.
Cause: The DICOM is full.
Action: Boot the system again.
59016 - DICOM - Negotiation Association FAILED. Missing implementation

UID
Description: The DICOM file does not have an IMAGE INSTANCE UID.
09OCT07
DG4366-1 59017 - DICOM - Negotiating Association FAILED - Missing Application
Page
155 of 211 Context
Description: The DICOM file does not have an “Application Context Name”. It will not
be stored.
59018 - DICOM - Negotiating Association FAILED - Invalid Protocol Version

59019 - DICOM - Negotiating Association FAILED - Invalid Called AE Title

Description: The “AETitle” identified by the user does not match the “AETitle” of the
STSD.
Cause: Wrong “AETitle” in the MEDICAL IMAGE MANAGER.
Action: Set the “AETitle” to LOCALHOST.
59020 - DICOM - Negotiating Association FAILED - No Presentation Items

Given or DICOM - Negotiating Association FAILED - No Presentation
Context
59021 - DICOM - Unable to Decode File

Description: The STSD was not able to obtain correct information from the file.
Cause: The CD or DVD is malfunctioning.
Action: 1. Use a new CD or DVD.
2. If the error continues, install a new DVD DRIVE.
09OCT07
DG4366-1 59022 - DICOM - Incoming Retrieve Request FAILED - Send Association
Page
156 of 211 FAILED
Description: An error occurred during the transferring of image files from the
MEDICAL IMAGE MANAGER to the STSD.
59023 - DVD-RW drive is not ready

Cause 1: The DVD-RW drive has no DVD.
Action: Insert a DVD into the DVD-RW drive.
Cause 2: The DVD in the DVD-RW drive is not formatted.
Action: Format the DVD.
59024 - Error creating DICOM_DIR file

Cause 1: The file indicated in the “stsd.ini” file is not correct.
Action: Indicate the correct file in the “stsd.ini” file.
Cause 2: The DVD-RW drive has no DVD.
Action: Insert a DVD into the DVD-RW drive.
Cause 3: The DVD in the DVD-RW drive is not formatted.
Action: Format the DVD.
59801 - Error during Create Process or waiting for the DLA command to
complete. Advise rebooting the system
Cause: The software for the DVD was not installed correctly.
Action: 1. Do a shutdown of the computer.
2. De-energize the CR 500 SYSTEM.
4. If the problem continues, call the Technical Service Center.
09OCT07
DG4366-1 59802 - S/W programmer error - invalid argument supplied to a dvdcntrl
Page
157 of 211 method
Cause: The software malfunctioned.
Action: 1. Do a shutdown of the computer.
59803 - Format of media failed. Either the media is the wrong type or is
unusable
Cause: You inserted a disk that was not correct, or the disk is malfunctioning.
Action: 1. Insert the correct disk.
59804 - Status of media failed. Either the media is the wrong type or is
unusable
Cause: You inserted a disk that was not correct, or the disk is malfunctioning.
59805 - No media was detected. Either the media was not inserted, or is
the wrong type
Cause: You inserted a disk that was not correct, or you did not insert a disk.
09OCT07
DG4366-1 59806 - DLA command timed out. Either the media is the wrong type or is
Page
158 of 211 unusable
Cause: You inserted a disk that was not correct, or the disk is malfunctioning,.
59807 - DVD/CD writer is still busy. Either the media is corrupted or a h/w
problems exists
Cause: The DVD/CD WRITER is in operation or the disk malfunctioned.
Security Audit
60000 - Component verification failed for one or more files. Would you like
to startup in unsafe mode?
Cause: A modification was made to a file.
Action: 1. Select [Yes].
4. If the error continues, call the Technical Service Center.
09OCT07
DG4366-1 61001 - The Security Log database is approaching the high watermark.
Page
159 of 211
When the high watermark is exceeded old entries will be deleted.
Cause: The Security Log database is almost full.
Action: None.
61002 - The Security Log database has exceed the high watermark. Old
entries will be deleted to reach the low watermark
Cause: The Security Log database is full.
Action: None.
DIAGNOSTICS Troubleshooting
09OCT07
DG4366-1
Page
Section 3: Troubleshooting
160 of 211
Initialization Errors
“Power-On Self-Test” (POST) Errors
Important
• An error occurs if the CR 500 SYSTEM energizes but does not display the main menu.
• In normal operation, the computer in the CR 500 SYSTEM emits one beep after
initializing.
• The computer emits more than one beep when a malfunction occurs.
• If the CRT or FLAT PANEL DISPLAY displays a POST Error, see the “Troubleshooting
Section” of the Owner’s Manual for the IBM COMPUTER.
1 Listen to the beeps when the computer energizes.

2 Use the Table 8 to diagnose the malfunction.
Table 8 Beep Codes

Beep Code Malfunction
1-2 Failure of the video ROM
1-1-3 Write/read test failure of the CMOS
1-2-2-3 Checksum failure of the BIOS ROM
1-2-1 Failure of the PROGRAMMABLE INTERVAL TIMER
1-2-2 Failure to initialize the DMA
1-2-3 Write/read test failure of the DMA PAGE REGISTER
1-2-4 “Refresh verification” failure of the RAM
1-3-3-1 Failure of the “First 64K RAM” test
1-3-2 Failure of the “First 64K RAM parity” test
2-2-3-1 Failure of the “Interrupt vector loading” test
09OCT07
DG4366-1 Beep Code Malfunction
Page
161 of 211 2-1-1 Failure of the “Secondary DMA Register” test, or test “In
progress”
2-1-2 Failure of the “Primary DMA Register” test, or test “In
progress”
2-1-3 Failure of the “Primary interrupt mask register” test
2-1-4 Failure of the “Secondary interrupt mask register” test
2-2-1 Failure of the “Interrupt vector loading” test
1-3-1-3 Failure of the test for the KEYBOARD CONTROLLER
2-2-3 Power failure of the CMOS and checksum failure
2-2-4 Failure of the CMOS
2-3-1 Failure of the initialization of the screen
2-3-2 Failure of the “Screen Memory” test, or test “In progress”
2-3-3 Failure of the “Screen Retrace” test, or test “In progress”
All other series of Failure of the system BOARD. Install a new CPU.
beeps
1 long beep Failure of the system BOARD. Install a new CPU.
series of short Failure of the system BOARD. Install a new CPU.
beeps
Software Loading Errors

If the software for the Windows 2000 OPERATING SYSTEM does not load:
1 Check:
• MOUSE is connected
• KEYBOARD is connected
2 “Re-image” the HARD DRIVE.
3 Install a new HARD DRIVE.
09OCT07
DG4366-1 Loading of CASSETTE Errors
Page
162 of 211 If the CASSETTE does not load, check the LEDs on the front of the CR 500 SYSTEM:
LED Symbol Color Status Description Action

POWER Green Illuminated The CR 500 SYSTEM None.
is energized.
BUSY Green Blinking The CR 500 SYSTEM Wait for the CR 500
is scanning. SYSTEM to complete
scanning.
Illuminated The CR 500 SYSTEM Remove the
is opening or closing CASSETTE.
the CASSETTE.
FAULT Yellow Illuminated The CR 500 SYSTEM Check the Error
malfunctioned. Codes.
Application Software Errors

If the application software for the CR 500 SYSTEM does not load, install the application
software again. See corresponding software instructions on the CR 500 SYSTEM SERVICE
CD 1F8216.
Dark CRT or FLAT PANEL DISPLAY

1 Check:
• power to the host computer
• UNINTERRUPTED POWER SUPPLY (UPS1)
Image Quality
For image quality problems, see the CD for the “Kodak DirectView CR SYSTEMS Artifact
Database”.
09OCT07
DG4366-1 Malfunctions of SCREENS and CASSETTES
Page
163 of 211
Important
You can use this procedure to troubleshoot problems with transport of SCREENS and
CASSETTES.
1 Interview the customer about the problem. Ask:

a. When did the problem start?
b. How often does the problem occur?
c. What displays in the Error Log at the time of the problem:
• recent Error Codes
• most frequent Error Codes
d. What actions did the customer take to correct the problem?
e. Have any of the actions repaired the problem?
2 Run the “Macro” program on the Error Logs.
3 Determine the Error Code that displays most frequently.
09OCT07
DG4366-1 4 See the Error Code for a list of possible causes and actions:
Page
164 of 211 • 12261 - Roller Pair 1 Cam Motor Timeout
• 12262 - Roller Pair 2 Cam Motor Timeout
• 12263 - Roller Pair 3 Cam Motor Timeout
• 12265 - Screen start timeout. Screen did not enter reader
• 12266 - Screen did not fully enter the erase assembly
• 12267 - Screen did not return to cassette
• 12101 - SLOW SCAN frequency locked range error while scanning
• 12102 - SLOW SCAN stopped, position error while scanning
• 12103 - SLOW SCAN stopped, frequency lock motion stalled error while
scanning
• 12301 - Slow Scan frequency locked range error while not scanning
• 12302 - SLOW SCAN stopped, position error while not scanning
• 12303 - SLOW SCAN stopped, frequency lock motion stalled error while not
scanning13009 - All ERASE LAMPS malfunctioned
• Screen Return
DIAGNOSTICS Checkout Procedures
09OCT07
DG4366-1
Page
Section 4: Checkout Procedures
165 of 211
BOARDS
MECHANISM SYSTEM CONTROL BOARD A1
CR 500 SYSTEM
HEARTBEAT LED DS1

CONNECTOR XU2
P1 P2 P3
XU1
S1 J1 J2 XU2
U2
TP1
P5
P4 DS1
P6 S2 DS2
TP4
TP5
TP6
DS3
TP3 XU3
P7 P8 P9 P10 P11
TP2
SWITCH S2
MOTION SYSTEM CONTROL BOARD A1 H195_0048BCA

H195_0048BC
Important
• SWITCH S2 must be in the up position for normal operation.
• The MECHANISM SYSTEM CONTROL BOARD A1 controls most of the electrical and
mechanical functions of the CR 500 SYSTEM.
• The MECHANISM SYSTEM CONTROL BOARD A1 changes the +24 V DC to +5 V DC.
1 If the HEARTBEAT LED DS1 is not blinking, check all voltages on the MECHANISM
2 At the “System Service Diagnostic” screen, select [Display Software Versions].
3 Check that the newest and correct versions of software are installed.
09OCT07
DG4366-1 4 If the CR 500 SYSTEM displays the message “Not Responding” for MOTION SYSTEM
Page CONTROL BOOT / BOARD, check the CONNECTOR XU2 on the MECHANISM
166 of 211
5 If the CONNECTOR XU2 is correct, download the software to the MECHANISM
6 If you cannot successfully download the software, install a new MECHANISM SYSTEM
CONTROLLER (MSC) BOARD.
MASTER CENTRAL PROCESSING UNIT BOARD A2
Important
• The MASTER CENTRAL PROCESSING UNIT BOARD A2 controls the image functions of
the following BOARDS:
– DIGITIZER BOARD A3
– GALVO BOARD A4
– PMT/DAS BOARD A5
• The MASTER CENTRAL PROCESSING UNIT BOARD A2 changes the 24 V DC input to
the following signals:
– 5 V DC
– 3.3 V DC, Analog
– 3.3 V DC, Linear
– 12 V DC
09OCT07
DG4366-1
Page TP1 TP4 TP5 MASTER CENTRAL
167 of 211 TP8
PROCESSING BOARD A2
CONNECTOR TP21
TP14 P5
H195_0039BCA
H195_0039BC
1 Check for correct voltages on the CONNECTOR P5:

MULTIMETER
Voltage
Ground Positive
+24 V DC P5-3 or P5-4 P5-1 or P5-2
2 If the voltage is not correct, do the checkout for the POWER SUPPLY PS1.
3 Measure the following voltages at the indicated test points.
MULTIMETER
Voltage
Ground Positive
TP5 TP4 +3.3 ± 0.1 V DC, Linear
TP5 TP21 +3.3 ± 0.1 V DC, Analog
TP5 TP1 +5 ± 0.1 V DC
TP5 TP14 +12 ± 0.2 V DC
TP5 TP8 +24 ± 0.5 V DC
09OCT07
DG4366-1 4 Do all of the voltages match the table?
Page
168 of 211 Yes No
Continue with Step 5. a. Install a new MASTER CENTRAL
b. Continue with Step 5.
5 Determine if the software version of the MASTER CENTRAL PROCESSING UNIT
BOARD A2 is correct. Use Displaying the Software Versions.
6 If the CRT or FLAT PANEL DISPLAY displays “Not Responding”, check for problems with
the communications between:
• INTERNAL COMMUNICATIONS NETWORK CARD
7 Disconnect CONNECTOR J1.
8 Check that the LEDs are not illuminated:
• LED DS1
• LED DS2
• LED DS3
• LED DS5
9 Connect CONNECTOR J1.
10 Check that the LEDs are illuminated:
• LED DS1
• LED DS2
• LED DS3
• LED DS5
11 Download the software to the MASTER CENTRAL PROCESSING UNIT BOARD A2.
12 Do a shutdown of the computer.
13 De-energize the CR 500 SYSTEM.
09OCT07
DG4366-1 14 Energize the CR 500 SYSTEM.
Page
169 of 211 15 If you cannot successfully download the software, install a new MASTER CENTRAL
PROCESSING UNIT (MCPU) DIGITIZER BOARD.
DIGITIZER BOARD A3
CONNECTOR
P2
TP1
TP2
TP3
DIGITIZER
BOARD A3
H195_0040BCA
H195_0040BC
Important
The DIGITIZER BOARD A3:
• receives the image data from the PMT/DAS BOARD A5
• changes the input 24 V DC to 5 V DC
• sends the timing signal to the GALVO BOARD A4
1 Check for correct voltages on the CONNECTOR P2:

MULTIMETER
Voltage
Ground Positive
+24 V DC P2-2 P2-1
09OCT07
DG4366-1 2 If the voltage is not correct, do the checkout procedures:
Page
170 of 211 • POWER SUPPLY PS1
• POWER SUPPLY PS2
3 Measure the following voltages at the indicated test points.
MULTIMETER
Voltage
Ground Positive
+5 ± 0.1 V DC TP2 TP3
+24 ± 2.5 V DC TP2 TP1
4 If any of the voltages do not match, install a new DIGITIZER BOARD A3.
09OCT07
DG4366-1 GALVO BOARD A4
Page
171 of 211 GALVO BOARD A4
TP1
E1
TP15
TP13
TP6
TP5
TP16
H195_0041BCA
CONNECTOR P2 H195_0041BC
Important
The GALVO BOARD A4:
• sends signals to control the GALVO AY
• changes the 24 V DC to:
– +15 V DC
– +10 V DC
– +5 V DC
• changes –24 to –15 V DC
09OCT07
DG4366-1 1 Check for correct voltages on the CONNECTOR P2:
Page
172 of 211 MULTIMETER
Voltage
Ground Positive
+24 V DC P2-2 P2-1
–24 V DC P2-2 P2-5
2 If the measurements are not correct, do the checkout procedures:
3 Check the voltages at the test points:
MULTIMETER
Voltage
Ground Positive
TP1 TP16 –24 ± 0.5 V DC
Important
To check the +10 V DC, do the adjustment for the GALVO BOARD in the ADJUSTMENTS
and REPLACEMENTS for the Kodak DirectView CR 500 SYSTEM, AR4366-1.
4 Check the voltages at the test points:

MULTIMETER
Voltage
Negative Positive
TP1 TP5 +15 ± 0.25 V DC
TP1 TP6 −15 ± 0.25 V DC
TP1 TP13 +10 ± 0.1 V DC
TP1 TP15 +5 ± 0.1 V DC
5 If any of the voltages do not match the table, install a new GALVO BOARD.
09OCT07
DG4366-1 PMT/DAS BOARD A5
Page
173 of 211
Important
The PMT/DAS BOARD A5:
• changes the outputs of the PMTs from voltages to digital values
• routes 5 V DC from the DIGITIZER BOARD A3
TP23
TP17 TP22 TP20
TP21
TP14
TP19 TP18 TP16 TP15 TP13
TP12 TP11
TP10 TP9
TP24
TP8 TP26 TP25
TP7
P3
TP6 TP5 TP3 P1 P2

TP4 TP2 TP1
H195_0042HCA
PMT/DAS BOARD A5 H195_0042HC
09OCT07
DG4366-1 1 Measure the following voltages at the test points:
Page
174 of 211 MULTIMETER
Voltage
Ground Positive
5 ± 0.2 V DC, Digital TP7 TP8
5 ± 0.1 V DC, Isolated TP11 TP9
5 ± 0.2 V DC, Analog TP10 TP19
12 ± 0.5 V DC TP10 TP18
−12 ± 0.25 V DC TP10 TP17
13.5 ± 0.1 V DC TP10 TP6
−13.5 ± 1.5 V DC TP10 TP5
24 ± 2.5 V DC TP1 TP2
5 ± 0.2 V DC, Startup TP1 TP3
2 If any of the voltages do not match, install a new PMT/DAS BOARD.
SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7

1 Do the Slow Scan Current and Velocity Tests.
2 If the tests exceed the recommended output, check for mechanical binds in the SLOW
SCAN AY.
09OCT07
DG4366-1
Page SLOW SCAN CONTROLLER CONNECTOR J4
175 of 211 BOARD A6
CONNECTOR J1
TP1
TP2
TP15 TP17 H195_0043BCA

TP14 TP16 TP18 H195_0043BC
3 Check the voltage on the SLOW SCAN CONTROLLER BOARD A6:

MULTIMETER
Voltage
Negative Positive
TP1 TP18 +24 V DC
TP1 TP2 +5 V DC
4 On the “System Service Diagnostics” screen, select [Display Software Versions].
5 Check for the correct software versions for the MECHANISM SYSTEM CONTROL
BOARD A1 and the SLOW SCAN CONTROLLER BOARD A6.
6 If the screen displays “Not Responding”, check that the RS-232 communications on the
CABLE A6J5 operate correctly.
7 Download the software to the SLOW SCAN CONTROLLER BOARD A6. Use
Downloading Software to the BOARDS.
8 If you cannot successfully download the software, install a new SLOW SCAN
CONTROLLER BOARD.
09OCT07
DG4366-1 9 During the time the equipment is energized, disconnect the CONNECTOR J1 from the
Page SLOW SCAN CONTROLLER BOARD A6.
176 of 211
Note
Disconnecting the CONNECTOR J1 allows you to manually rotate the LEAD SCREW on the
SLOW SCAN AY.
10 Manually rotate the SLOW SCAN AY and check for the correct voltage measurements at
the following test points:
MULTIMETER HALL EFFECT Voltage
Negative Positive SENSOR High Low
TP17 TP14 HALL A 4 - 5 V DC < 1 V DC
TP17 TP16 HALL B 4 - 5 V DC < 1 V DC
TP17 TP15 HALL C 4 - 5 V DC < 1 V DC
11 If a measurement does not match the specification, install a new COIL BOARD A7.
12 Connect the CONNECTOR J1.
13 Check the COILS and FUSES on the COIL BOARD A7.
Important
Do not rotate the SLOW SCAN AY when you measure the following resistances.
14 Disconnect the CABLE from the CONNECTOR J4.

15 Without moving the SLOW SCAN AY, measure the resistance at the following PINS:
Phase PINS on CABLE P4 Ω
A P4-8 P4-12 5-8
B P4-2 P4-16 5-8
C P4-6 P4-18 5-8
16 If a measurement is not correct, install a new COIL BOARD A7.
17 Connect the CONNECTOR J4.
09OCT07
DG4366-1 LASER DRIVER BOARD A17
Page
177 of 211 1 On the “System Service Diagnostic” screen, select [Laser Power].
2 Select [THRESHOLD].
3 Check that “Laser Power” is 0 - 5 mW.
09OCT07
DG4366-1 4 Select:
Page
178 of 211 • [LASER ON]
• [READ]
5 Check that the “Laser Power” is 28 - 32 mW.
6 Is the value correct?
Yes No
Continue with the next test. 1. Select [SWEEP].
2. Check that the laser beam scans.
3. Check the connections to the LASER
DRIVER BOARD A17.
4. Install a new LASER DRIVER BOARD.
09OCT07
DG4366-1 Power
Page
179 of 211 POWER SUPPLY PS1
Important
• The POWER SUPPLY PS1 provides +24.0 V DC to components of the CR 500 SYSTEM.
• Do not disconnect the wires of POWER SUPPLY PS1. PS1 must have all the wires
correctly connected to the CR 500 SYSTEM.
SCAN ERASE AY AC POWER MODULE
I
O
220-240V
110-120V
FUSE 1
FUSE 2
POWER SUPPLY PS2
CONNECTORS P1 FUSE 1
FUSE 2
H195_0044BCA
POWER SUPPLY PS1 H195_0044BC
1 Locate POWER SUPPLY PS1 in the SCAN ERASE AY.

2 Check between PINS 5 and 11 on CONNECTOR P1 for +24.0 V DC.
09OCT07
DG4366-1 3 Is the voltage correct?
Page
180 of 211 Yes No
No action - POWER SUPPLY 1. Check:
PS1 is operating correctly. • 3 A 250 V FUSES 1 and 2 in the AC POWER
MODULE
• AC voltage to the AC POWER MODULE
2. Install a new POWER SUPPLY PS1.
POWER SUPPLY PS2
Important
• The POWER SUPPLY PS2 provides –24 V DC to the components of the CR 500
SYSTEM.
• Do not disconnect the wires of POWER SUPPLY PS2. PS2 must have all the wires
correctly connected to the CR 500 SYSTEM.
09OCT07
DG4366-1
Page SCAN ERASE AY
181 of 211 AC POWER MODULE
I
O
220-240V
110-120V
FUSE 1
FUSE 2
POWER SUPPLY PS2
CONNECTORS P1 FUSE 1
FUSE 2
H195_0044BCA
POWER SUPPLY PS1 H195_0044BC
1 Locate POWER SUPPLY PS2 in the SCAN ERASE AY.

2 Check between PINS 6 and 12 on CONNECTOR P1 for –24 V DC.
3 Is the voltage correct?
Yes No
No action - POWER SUPPLY 1. Check:
PS2 is operating correctly. • 3 A 250 V FUSES 1 and 2 in the AC POWER
MODULE
• AC voltage to the AC POWER MODULE
2. Install a new POWER SUPPLY PS2.
09OCT07
DG4366-1 ISOLATION TRANSFORMER T1
Page
182 of 211 ISOLATION TRANSFORMER T1
MAX OUTPUT: 115V = 4.17A (500VA), 23V = 2.08A (500VA)

OUTPUT OUTPUT FLOATING, NEUTRAL CONDUCTOR NOT GROUNDED
230 V Switch
115 V Switch
SET ONLY WITH INPUT
POWER OFF
100/110/120/200/220/240V
Rotary Voltage Selector Switch
SET ONLY WITH POWER OFF
10
0V 0V
24
110V
220V
12
0V 0V
20
FUSE = 2 x 8.0AT
POWERCORD; SEE MANUAL
H195_0053BCA
H195_0053BC OUTPUT PLUG SWITCH SW1 2 10 A FUSES
Important
If the CR 500 SYSTEM does not energize, the cause of the malfunction might be either:
• ISOLATION TRANSFORMER T1
09OCT07
DG4366-1 1 Check that SWITCH SW1 is in the correct position for the line voltage:
Page
183 of 211 Line Voltage Position of SWITCH SW1
100 100 V
110 110 V
115 110 V
120 120 V
127 120 V
200 200 V
220 220 V
230 220 V
240 240 V
2 Is the SWITCH SW1 in the correct position?
Yes No
Continue with Step 3. 1. Set the SWITCH SW1 to the
correct position.
3 Measure the output voltage of the ISOLATION TRANSFORMER T1.
0V 1 - 194 V 195 - 270 V
1. Check the 2 10 A Continue with The ISOLATION TRANSFORMER T1
FUSES. Step 4. is operating correctly.
2. If necessary, install
new FUSES.
3. Do Step 3 again.
4 Disconnect the OUTPUT PLUG.
5 Check that the output voltage is 195 - 270 V.
09OCT07
DG4366-1 6 Is the voltage correct?
Page
184 of 211 Yes No
Do the checkout for Install a new ISOLATION TRANSFORMER T1.
UNINTERRUPTED POWER SUPPLY
(UPS1).
09OCT07
DG4366-1 UNINTERRUPTED POWER SUPPLY (UPS1)
Page
185 of 211 BELKIN UPS1
BATTERY
POWER CORD
AC CIRCUIT BREAKER
FAULT / OVERLOAD LED
LOW BATTERY/
BELKIN UNINTERRUPTED REPLACE BATTERY LED
POWER SUPPLY UPS1
ON / TEST BUTTON
H195_0038BCA
H195_0038BC ON LINE / ON BATTERY LED
Desk POWER UPS1

POWER CORD
BATTERY
AC CIRCUIT
BREAKER
Desk POWER
UNINTERRUPTED
POWER SUPPLY UPS1
650
BATTERY/LINE MODE LED R
WE
k PO
Des E N
RID CTIO
FAULT/OVERLOAD LED LO ROTE
CHWER P
PO
ALARM SILENCE BUTTON

ON/OFF BUTTON H195_0092BCA
H195_0092BC
09OCT07
DG4366-1 1 Observe the status of each LED:
Page
186 of 211 BELKIN UPS1
LED Color Status Description
ON LINE / ON Green Illuminated Normal operation.
BATTERY Blinking No input power.
LOW BATTERY Yellow Illuminated The BATTERY is low.
/ REPLACE Blinking • The LED blinks for 8 seconds. The blinking
BATTERY LED indicates a test of the UPS1.
• The LED blinks for >10 seconds. The
BATTERY or CHARGER is malfunctioning.
FAULT / Red Illuminated • The UPS1 has a malfunction.
OVERLOAD • The ALARM emits a beep for 10 seconds.
Blinking The output of the BATTERY is using more
power than the UPS1 provides.
09OCT07
DG4366-1 Desk POWER UPS1
Page
187 of 211 LED/BUTTON Color Status of LED Status of beep Description
BATTERY / LINE Green Illuminated --- Normal operation.
MODE Green one blink one beep The UPS1 is in the BATTERY
every 5 every 5 MODE with normal voltage.
seconds seconds
Green 2 blinks every 2 beeps every The UPS1 is in the BATTERY
5 seconds 5 seconds MODE with low voltage.
FAULT / Red one blink one beep Overload condition.
OVERLOAD every 0.5 every 0.5
seconds seconds
Red 2 blinks every 2 beeps every • BATTERY failure
2 seconds 2 seconds • BATTERY
OVERCHARGED
Red Illuminated continues to The UPS has a malfunction.
beep
ALARM SILENCE --- --- off The alarm does not beep.
BUTTON - down
ALARM SILENCE --- --- on The alarm beeps when LED
BUTTON - up blinks.
ON/OFF --- --- --- • energizes the UPS1
BUTTON • de-energizes the UPS1
09OCT07
DG4366-1 2 Use the following table to help you check the malfunction of the Belkin UPS1:
Page
188 of 211 Description Possible Cause Action
The UPS1 is not The ON / TEST BUTTON is Press and hold the ON/TEST
energized: not pressed. BUTTON for >3 seconds.
• LEDs are not The BATTERY in the UPS1 Install a new BATTERY.
illuminated has a malfunction.
• ALARM does not emit The UPS1 has a Install a new UPS1.
a beep malfunction.
The LOW BATTERY / The POWER CORD is loose. Install a new POWER
REPLACE BATTERY LED CORD.
is illuminated. The AC CIRCUIT BREAKER Reset or install a new AC
is actuated. CIRCUIT BREAKER.
The AC voltage is: None.
• too high
• too low
The time to make a The BATTERY has a low Make a charge to the
charge of the BATTERY is charge. BATTERY for >6 hours.
too low. The UPS1 has excessive Remove some of the
load. devices.
The charge on the BATTERY Install a new BATTERY.
is low.
Malfunction of the Call the Technical Service
CHARGER. Center.
The LOW BATTERY / The BATTERY has a Install a new BATTERY.
REPLACE BATTERY LED malfunction.
blinks >10 seconds.
• The LOW BATTERY / The CHARGER has a Install a new CHARGER.
REPLACE BATTERY malfunction.
LED blinks >10
seconds.
• The ALARM emits
beeps.
09OCT07
DG4366-1 3 Use the following table to help you check the malfunction of the Desk POWER UPS1:
Page
189 of 211
The UPS1 is not energized: The ON / OFF BUTTON is Press the ON / OFF
• LEDs are not illuminated not pressed. BUTTON to energize the
UPS1.
• ALARM does not emit a
beep The BATTERY in the UPS1 Charge the BATTERY for 8
has a low charge. hours.
The BATTERY in the UPS1 Install a new BATTERY.
has a malfunction.
The UPS1 has a Install a new UPS1.
malfunction.
The BATTERY / LINE MODE The POWER CORD is • Tighten the loose
LED illuminates 1 green blink loose. POWER CORD.
every 5 seconds. • Install a new POWER
CORD.
The AC CIRCUIT • Reset the AC CIRCUIT
BREAKER is actuated. BREAKER.
• Install a new UPS1.
The AC voltage is: • Report the problem to the
• too high customer.
• too low • Make a call to the
Technical Service Center.
The BATTERY / LINE MODE The BATTERY in the UPS1 • Charge the BATTERY for
LED illuminates 2 green blinks has a low charge. 8 hours.
every 5 seconds. • Install a new BATTERY.
The BATTERY in the UPS1 Install a new BATTERY
has a malfunction.
Malfunction of the Make a call to the Technical
CHARGER. Service Center.
09OCT07
DG4366-1
Page
190 of 211 The FAULT / OVERLOAD LED The BATTERY in the UPS1 Install a new BATTERY.
illuminates blinks every 0.5 has a malfunction.
seconds The UPS1 has excessive Remove some of the
load. devices.
The charge on the • Charge the BATTERY for
BATTERY is low. 8 hours.
• Install a new BATTERY.
Malfunction of the Make a call to the Technical
CHARGER. Service Center.
The FAULT / OVERLOAD LED The BATTERY in the UPS1 Install a new BATTERY.
illuminates 2 red blinks every has a malfunction.
2 seconds The charge on the Make a call to the Technical
BATTERY is too high. Service Center.
The FAULT / OVERLOAD LED An output device has a Remove the malfunctioned
illuminates red malfunction. output device.
The UPS1 has excessive Remove some of the
load. devices.
The AC voltage is: • Report the problem to the
• too high customer.
• too low • Make a call to the
Malfunction of the UPS1. Install a new UPS1.
09OCT07
DG4366-1 System Status
Page
191 of 211 1 At the main screen, select [UTILITY MENU].
2 Select [System Status].

09OCT07
DG4366-1
Page
192 of 211
09OCT07
DG4366-1 Table 9 Description of the “System Status” Screen
Page
193 of 211 OS (C): Displays the status of the C: DRIVE. The value should not be more than
65%. If the value is more than 65%, make a call to the Technical Service
Center.
IMAGES (D): Displays the status of the D: DRIVE. The value should be between the high
and low marks on the “System Maintenance Defaults” screen.
LOGS (E): Displays the status of the E: DRIVE.
“Physical” Displays the size of the “Physical” memory.
“Virtual” Displays the size of the “Virtual” memory. If the value is more than 50% of
the value of the “Physical” memory:
1. Select:
• [Back]
• [System Recovery]
• [Restart Browser]
2. If starting the “Web Browser” does not decrease the value, de-energize
and then energize the CR 500 SYSTEM.
3. If booting the CR 500 SYSTEM does not decrease the value, call the
“Database This information is for use by the Technical Service Center only.
Statistics”
“Erase Lamp This BUTTON displays the status of the ERASE LAMP AY.
Status”
DIAGNOSTICS Test Points and LEDs
09OCT07
DG4366-1
Page
Section 5: Test Points and LEDs
194 of 211
MECHANISM SYSTEM CONTROL BOARD A1
P1 P2 P3
XU1
S1 J1 J2 XU2
TP12 U2
TP9
TP1
P5
P4 TP11 DS1
TP7
S2
P6 DS2
TP4
TP5
TP6
DS3
TP3 XU3
TP10
TP8
P7 P8 P9 P10 P11
TP2
H195_0047BC
09OCT07
DG4366-1 Table 10 Test Points on the MECHANISM SYSTEM CONTROL BOARD A1
Page
195 of 211 TP Description Expected Signal
1 Power reference • 1.43 V when the power = 24 V
• 1.25 V when the power = 21 V
2 Alignment signal of the LASER - left • < 0.5 V when the LASER is de-
side - analog signal energized or not aligned in the
SENSOR SLOT
• > 0.5 V when the LASER is
energized and aligned in the
SENSOR SLOT
3 Alignment signal of the LASER - right • < 0.5 V when the LASER is de-
side - analog signal energized or not aligned in the
SENSOR SLOT
• > 0.5 V when the LASER is
energized and aligned in the
SENSOR SLOT
4 Alignment signal of the LASER - right • < 1.0 V when the LASER is
side - digital signal energized and aligned in the
SENSOR SLOT
• > 2.5 V when the LASER is de-
energized or not aligned in the
SENSOR SLOT
5 Alignment signal of the LASER - left • < 1.0 V when the LASER is
side - digital signal energized and aligned in the
SENSOR SLOT
• > 2.5 V when the LASER is de-
energized or not aligned in the
SENSOR SLOT
6 Ground 0.0 V
7 +5 V DC 4.75 - 5.1 V DC
8 +24 V DC 23.0 - 25.0 V DC
09OCT07
DG4366-1 TP Description Expected Signal
Page
196 of 211 9 –24 V DC –23 - –25 V DC
10 +24 V INTERLOCK • 23.0 - 25.0 V DC when the
INTERLOCK is closed
• < 5.0 V when the INTERLOCK is
open
11 –24 V INTERLOCK –23.0 - –25.0 V DC
12 Ground 0.0 V DC
Table 11 LEDs on the MECHANISM SYSTEM CONTROL BOARD A1

LED Description
DS1 HEARTBEAT LED
DS2 Not used
DS3 LASER ALIGNMENT LEDs:
• red LED illuminated - LASER energized and aligned in the left side
SENSOR SLOT
• green LED illuminated - LASER energized and aligned in the right
side SENSOR SLOT
• green and red LEDs not illuminated - LASER de-energized or not in
alignment
Table 12 SWITCHES on the MECHANISM SYSTEM CONTROL BOARD A1

SWITCH Description Function
S1 RESET SWITCH Press to reset
S2 RUN/DOWNLOAD SWITCH • Run position - normal operation
• Download position - for downloading
software using PORT 3
Page
09OCT07
DG4366-1
197 of 211
DIAGNOSTICS
H194_0016HC
U1 P3 P4 P1
TP1 DS6
TP2 TP3 P2 DS1 DS2 DS3 DS4 DS5
TP4 U4
J1
TP6 TP7
TP5 TP9
TP8 TP21 U8
TP12
TP10
TP13 S2 S1
TP14 TP11
U10
TP15 TP16
P6
P5 TP17
TP18
TP19
J2
TP20
S3 S4
J5
J3
J4
MASTER CENTRAL PROCESSING UNIT BOARD A2
Test Points and LEDs
09OCT07
DG4366-1 Table 13 Test Points on the MASTER CENTRAL PROCESSING UNIT BOARD A2
Page
1 Output of the +5.0 V DC REGULATOR 4.9 - 5.1 V DC
4 Output of the +3.3 V DC REGULATOR 3.2 - 3.4 V DC
5 Ground 0 V DC
8 +24 V DC power 22.5 - 25.5 V DC
9 Power after FILTER INDUCTOR 22.5 - 25.5 V DC
14 Output of the +12 V DC REGULATOR 11.8 - 12.2 V DC
21 Output of the 3.3 V DC REGULATOR 3.2 - 3.4 V DC
Table 14 LEDs on the MASTER CENTRAL PROCESSING UNIT BOARD A2

LED Description
DS1 Ethernet RECEIVER is energized
DS2 Ethernet TRANSMITTER is energized
DS3 Ethernet TRANSCEIVER is receiving correct idle codes
DS4 Ethernet TRANSCEIVER has detected a malfunction
DS5 Ethernet SYSTEM is operating at 100 Mb/s
DS6 Ethernet TRANSCEIVER is in the “TRSTE pin state”
Important
• The SWITCHES on the MASTER CENTRAL PROCESSING UNIT BOARD A2 have no
service functions.
• Use the table to set the correct positions of the SWITCHES.
09OCT07
DG4366-1 Table 15 Positions for the SWITCHES on the MASTER CENTRAL PROCESSING UNIT
Page BOARD A2
199 of 211
SWITCH S3 SWITCH S4
Position Setting Position Setting
1 “ON” 1 “ON”
2 “ON” 2 “ON”
3 “ON” 3 “ON”
4 “ON” 4 “ON”
5 “ON” 5 “OFF”
6 “ON” 6 “ON”
7 “ON” 7 “ON”
8 “ON” 8 “OFF”
09OCT07
DG4366-1 DIGITIZER BOARD A3
Page
200 of 211
P3 P2
J1
TP15
TP5 TP7 TP6
FL1
P8 P7 P4
TP11 TP10 TP1
TP14
TP2
U3 TP3
P5
U1
TP13
U4 U2
TP9
TP8
TP12
P6
H194_0018HC
09OCT07
DG4366-1 Table 16 Test Points on the DIGITIZER BOARD A3
Page
1 +24 V DC power 22.5 - 25.5 V DC
2 Ground 0 V DC
3 +5 V DC power 4.9 - 5.1 V DC
5 GALVO CLOCK Approximately 342 kHz during scanning
6 Ground 0 V DC
7 “Line Start Signal” connects to “line High pulse approximately every 13 ms
done” on GALVO BOARD A4 during scanning
8 “Convert Start Not” Pulses low for every pixel pulse -
200 kHz during scanning
9 Ground 0 V DC
10 FFWR (FIFO WRITE) One pulse for each pixel during scanning
11 FFRD (FIFO READ) One pulse for each pixel during transfer
12 FFRST (FIFO RESET) One pulse for each pixel before transfer of
image
13 BYTSEL (BYTE SELECT) One pulse for each pixel for each high and
low byte
14 PIXSEL Not used
09OCT07
DG4366-1 GALVO BOARD A4
Page
202 of 211
Important
E1 must have a JUMPER on PINS 1 and 2.
TP7
TP10
TP4
R112
TP11
TP1
R2
R1
E1
1
TP13
3
C55 TP14
TP17 TP9
TP15
TP6
TP12
TP5
1
TP3
6
TP16
TP2
H194_0017HC
09OCT07
DG4366-1 Table 17 Test Points on the GALVO BOARD A4
Page
1 Ground 0 V DC
2 Ground 0 V DC
3 Ground 0 V DC
4 Ground 0 V DC
5 +15 V DC power supply 14.4 -15.6 V DC
6 –15 V DC power supply –14.7 - –5.3 V DC
7 COIL RETURN SIGNAL of the –1.25 - +1.25 V DC
GALVO AY
9 Speed of the GALVO AY Signal is used to set the speed at the end of
the motion of the GALVO AY
10 ACTUAL POSITION -----
11 DESIRED POSITION -----
12 “Line Done” signal indicates to High pulse approximately every 13 mS
the DIGITIZER BOARD A3 to during scanning
start the next line
13 AGC voltage for GALVO • 9.9 - 10.1 V DC
SENSORS • < 20 mV AC
14 POSITION SUMMING AMP -----
15 +5 V DC power supply 4.8 - 5.2 V DC
16 –24 V LASER –23.5 - –24.5 V DC
17 BACK_FACET_VOLTAGE 1.0 - 1.1 V DC with the laser at full power
Table 18 Adjustment Points on the GALVO BOARD A4

RESISTOR Description
R1 Adjust the RESISTOR until WAVEFORM on TP9 indicates the correct
speed when the GALVO AY is moving.
R2 Adjust the RESISTOR until the AGC signal on TP3 is 10 ± 0.1 V DC.
09OCT07
DG4366-1 PMT/DAS BOARD A5
Page
204 of 211
Top
TP23
TP17 TP22 TP20
TP21
TP14
TP19 TP18 TP16 TP15 TP13
TP12 TP11
TP10 TP9
TP24
TP8 TP26 TP25
TP7
P3
TP6 TP5 TP3 P1 P2

TP4 TP2 TP1
Bottom
H194_0015BC
Table 19 Test Points on the PMT/DAS BOARD A5

TP Name Description Expected Signal
1 DGND Digital ground 0.0 V DC
2 24 V +24 V DC power into the 22.2 - 25.5 V DC
BOARD
3 5 V_Startup Circuit for the CLOCK 4.85 - 5.00 V DC
5 –13.5 V DC_A Negative output of the DC TO –13.5 - 15.0 V DC
DC CONVERTER
6 –13.5 V DC_A Positive output of the DC TO –13.5 - 15.0 V DC
DC CONVERTER
8 5 V DC_D Digital +5 V DC POWER 4.8 - 5.2 V DC
SUPPLY
09OCT07
DG4366-1 TP Name Description Expected Signal
Page
205 of 211 9 5 V DC_I Interface +5 V DC POWER 5 V DC within the tolerance of the
SUPPLY REGULATOR on the DIGITIZER
BOARD A3
11 IGND Interface ground 0.0 V DC
12 PMT_HV_CTL High voltage power supply 0.0 - 8.9 V DC
control system for the PMT
13 PMT_HV High voltage for the PMT 0 - 630 V DC
14 AGND Analog ground 0.0 V DC
16 –5 V DC_A Analog –5 V DC POWER –4.9 - –5.1 V DC
SUPPLY
17 –12 V DC_A Analog –12 V DC POWER –11.75 - –12.21 V DC
SUPPLY
18 12 V DC_A Analog +12 V DC POWER 11.5 - 12.5 V DC
SUPPLY
19 5 V DC_A Analog +5 V DC POWER 4.8 - 5.2 V DC
SUPPLY
20 PMT_1 Signal from PMT 1 0 - 12 V DC in ratio to light and
voltage on the PMT
21 2.5 V_BUF_REF +2.5 V DC reference 2.48 - 2.52 V DC
22 NOM_8.9 V –8.9 V DC reference –8.8 - –9.0 V DC
23 PMT_2 Signal from PMT 2 0 - 12 V DC in ratio to the light
and voltage on the PMT
25 PIX_A_1 Pixel signal + 0 - +2.5 V DC from low light to full
light on the PMTs
26 PIX_A_2 Pixel signal – 2.5 - 0 V DC from low light to full
light on the PMTs
09OCT07
DG4366-1 LASER DRIVER BOARD A17
Page
206 of 211
R1
LASER
DRIVER
BOARD
R2
U2
Q1 P1
6
U1 FL2
VR1 CR1
FL1
U3
L1 Buf_Bf
Q2
N2P5 FL3 1
C1 U4
LEN
AGND
l_op VR2
VN5
TP1 LPN FL4

C2 + C3 +
H194_0027HC
09OCT07
DG4366-1 Table 20 Test Points on the LASER DRIVER BOARD A17
Page
207 of 211 Name Description Expected Signal
AGND Circuit ground 0.0 V DC
VN5 ------ –5.00 to –5.50 V DC
LPN Power to the LASER • LASER de-energized: 0.0 V DC
• Threshold: 0.0 V DC
• LASER energized: –5.0 V DC
LEN ----- • LASER de-energized: 0.0 V DC
• Threshold: –5.0 V DC
Iop ---- • LASER de-energized: –5.0 V DC
• Threshold: –4.25 - –4.75 V DC
• LASER energized: –3.35 - –4.35 V DC
Vpd ----- • LASER de-energized: –2.3 - –2.5 V DC
• Threshold: –2.6 V DC
Buf_BF ----- • LASER de-energized: 0.0 V DC
• Threshold: –0.06 to –0.08 V DC
• LASER energized: –1.0 to –1.2 V DC
09OCT07
DG4366-1 SLOW SCAN CONTROLLER BOARD A6
Page
208 of 211
P2
J7 J6
GND
TP1
J5
TP2
TP3
TP4
GND
TP11 TP10
P3 TP5
TP12
TP6
TP7
TP15 TP13
TP16 TP14
GND
TP17
TP8
TP18 TP9
P4 J3
P1
H177_1824DC
09OCT07
DG4366-1 Table 21 Test Points on the SLOW SCAN CONTROLLER BOARD A6
Page
1 Ground 0 V DC
2 5 V DC 5.0 V DC
14 HALL EFFECT SENSOR 5.0 V DC and 0.0 V DC when the
ROTOR is rotating
ROTOR is rotating
ROTOR is rotating
17 Ground 0 V DC
18 12 V DC 12.0 V DC
Table 22 SWITCHES on the SLOW SCAN CONTROLLER BOARD A6

SWITCH Description
S1 Enables and disables the LEDs.
Note
The SLOW SCAN CONTROLLER BOARD A6 has no field adjustment points. All adjustments
are preset.
09OCT07
DG4366-1 LASER DRIVER PRE-REGULATOR BOARD A18
Page
210 of 211 TP1 TP2 TP3
LASER DRIVER PRE-REGULATOR BOARD A18

H196_1815ACA
H196_1815AC
Table 23 Test Points on the LASER DRIVER PRE-REGULATOR BOARD A18

TP Expected Signal
1 0 V DC
2 24.0 V DC
3 6.2 V DC
09OCT07
DG4366-1 Publication History
Page
211 of 211
Publication Publication ECO Changed
File Name Notes
Date No. No. Pages
02SEP03 DG4366-1 --- All dg4366_1.fm New Publication
22NOV04 DG4366-1 --- --- dg4366_1.fm Revised
09OCT07 DG4366-1 --- --- dg4366_1.fm Added Troubleshooting for
CASSETTE problems.
DirectView is a trademark of Carestream Health.

Kodak is a trademark of Kodak used under license.
Printed in U.S.A. • dg4366_1.fm
Carestream Health, Inc.

150 Verona Street
Rochester, NY 14608

Kodak DirectView CR 500 - Diagnostics PDF

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{Diagnostics}{Production}{Carestream Health Inc.}{Restricted} Publication No.

© CARESTREAM HEALTH, INC.

Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1 At the “Login” screen, type the correct information for:

2 If necessary, at the “Service Logon” screen, type your “Session ID”.

4 Does the “LOADING SERVICE DIAGNOSTICS” screen display?

6 Does the “CR model 0 not recognized” screen display?

9 At the main menu, select:

13 Double-click “Internet Protocol (TCP/IP)”.

14 Click “Use the following IP address:”.

Allows you to actuate and check the status of:

Allows you to:

Displays the COLLECTOR PROFILE for each size of CASSETTE:

• Completes the calibration of:

Completes the calibration of the SLOW SCAN AY for the

• Checks for excessive light to the PMTs during the

• Drives the SLOW SCAN AY to the limits in both

Allows you to:

Allows you to:

Allows you to:

Allows you to:

Allows you to:

Allows you to check:

Records onto a FLOPPY DISKETTE:

• Clears all the errors from the error logs.

• Automatically processes the CASSETTE to check if

• Uses a CASSETTE to test the operation of loading.

Allows you to download the necessary software to all the

Displays the software version number for:

Completes the following diagnostic tests:

2 Select [MOTORS, CAMS] tab.

3 Use the BUTTONS to actuate:

2 Insert the CASSETTE into the CR 500 SYSTEM.

0 - 5F = A SCREEN is under the 60 - BF = S6 is in a Transitional CO - FF = No SCREEN

6 Check that the value is between 4 and 5.

11 Check that the value is between 7 and 8.

14 Check that the value:

2 Insert a CASSETTE into the CR 500 SYSTEM.

5 Check that the results are below 300.

9 Check that the results are below 210.

1 On the “System Service Diagnostic” screen, select [Laser Power].

6 Select [-100] or [+100] until:

3 Observe the GALVO PLOT.

3.195 3.195 3.195

H195_0064BCA horizontal level

4 Check the values:

2 Insert a CASSETTE into the CR 500 SYSTEM.

1 On the “System Service Diagnostic” screen, select [AutoLooper].

2 Insert a CASSETTE into the CR 500 SYSTEM.

System Self Tests

2 Select [START MCPU SELF TEST].

4 Observe the results for each test.

2 Insert a disk into the DRIVE.

2 Select [CLEAR ERROR LOG].

941 - Display only, no Log Message

942 - Display only, no Log Message

950 - Display only, no Log Message

952 - Display only, no Log Message

953 - Display only, no Log Message

955 - Display only, no Log Message

956 - Display only, no Log Message

958 - Display only, no Log Message

959 - Display only, no Log Message