Isaac Rodriguez

123 Main St.

Boston MA, 01111
555-555-5555
Isaac.rodriguez@gmail.com

PROFESSIONAL PROFILE

More than thirteen years of experience with nationally recognized DME ancillary providers including profit
and loss responsibility in revenue management, field operations, and customer service roles with
documented, best in class results. My 360 review feedback details qualities of a strategic thinker, active
implementer and effective decision maker with a comprehensive background in staff training, client
management and administration.

CORE COMPETENCIES

10 years of Multi-site Profit and Loss responsibility Board and Executive presentation skillset
Executive Sponsor- Corporate Diversity Executive level transformational leadership
Lean 6Sigma Black Belt certification CMS, Medicaid and Joint Commission proficient

PROFESSIONAL EXPERIENCE

ABC Healthcare Chicago, IL

East Region Vice President of Operations October 2015 to present

Currently responsible for total operations of 500+ employees, 8 direct report, Profit and Loss of $150M in
annual revenues and executive lead for all acquisition activity within the East Region.

Accomplishments:
 Led the organization with 25% year over year revenue growth
 Decreased revenue cycle by 2 business days over trailing twelve month baseline
 Decreased YOY employee turnover by 10%

Area Vice President of Operations October 2013 to October 2015

Responsible for total operations of 134 employees 15 direct reports, Profit and Loss of $40M in annual
revenues, and direct account management of Kaiser Permanente at regional and national levels.

Accomplishments:
 Led the organization with 16% year over year revenue growth for the Pacific region
 Led the organization with 19% year over year earnings improvement
 Decreased revenue cycle by 2 days within the first 6 months of the role

Director of Operations September 2011 to October 2013

Direct account management of Kaiser Permanente complex rehab contract for NCA, SCA and HI regions
responsible for 14 individual service areas.

Accomplishments:
 Improved time performance standards for all new equipment orders by 4%, within the
first 6 months the role.
 Incorporated Six Sigma discipline into project to reduce cycle times by 10%
 Created best practices for disability awareness training, phone service levels, customer
satisfaction improvement programs and employee scripting.
XYZ Healthcare Phoenix, AZ

Director of Centralized Operations January 2010 to September 2011

Managed a staff of 80 employees in nationally centralized intake, insurance billing and compliance roles.

Accomplishments:
 Decreased outstanding AR from 11M to 5.9M within 8 months
 Successfully converted organization to paperless processes
 Signed 20 contracts adding over 15 million lives to in-network status resulting in 10% of
additional revenues year over year.
 Promoted from Revenue Operations Manager to Director level role within 4 months of
joining the organization

BBB Healthcare Irvine, CA

Branch Manager Santa Fe Springs, CA October 2007 – December 2009

Responsible for daily effective operations and regulatory compliance and sales force through delegation for
approximately $10M in yearly revenues.

Accomplishments:
 3.6% year over year growth in gross HME revenue
 12.5% positive drop through earnings through expense management

Revenue Quality Manager HME / Enteral - SCA January 2007 – October 2007

Managed billing for Home Medical Equipment and Enteral Therapy services for approximately $10 million
in monthly revenues. Monitored and reported all end-of-month key indicators i.e. cash collections,
suspended billing and adjustments.

Accomplishments:
 Reduced outstanding billing by $2.2 million to 14% overall suspend exceeding company
standard of 18%
 Successfully centralized billing for the Southern California market

Billing Supervisor HME- SCA March 2003 – February 2007

Responsible for billing quality for $100M in annual revenues, maintained relationships with over 20
Independent Physician Medical Groups, motivated a team of 15 direct reports and provided comprehensive
feedback to regional leadership for continuous improvement initiatives.

Accomplishments:
 Reduced un-billable revenue by 50% within the first 12 months within the role.
 Developed a Pre-QA Billing process that resulted in 34 day DSO and AR over 120 days
of 21% for the Blue Shield Commercial payer, exceeding company standards.

EDUCATION
ASU – BS Organizational Leadership; 4.0 GPA; June 2018

6Sigma Black Belt Certified – 2014

High Impact Leadership Certificate – Columbia University 2016