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“Let him say what he has to say or wants to say” my supervisor advised
me that this is the very important and first step to handle any
complaint. This will help in discharging his worry, his trouble and his
agony. After he has described his feeling thinks out that his complaint is
genuine, he may be in trouble, or he really has a reason for the
complaint or there is some sort of mis-understanding. While he
describing his feelings the employee should be ignore his language,
tone and facial expression etc.
• Advertising
• Clean, comfortable and friendly atmosphere should be provided
to the customers.
• Is resistant to change
• Is usually hesitant
• Personal selling
• Provide better customer service.
• Sales promotion
• Special attention and services should be given to valued clients.