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Response Date : Current Year - Month Split (2017 YTD)

Feedback Type: All Surveys

Topic Overview for 'Elevator'

6.6 Overall
Average
4.5 7.4% Positive
Average
6.8 92.6% Negative
Average
27 Guests 2 Guests 25 Guests

Subtopics Table
VOLUME SCORE

POSITIVE NEGATIVE # RECORDS POSITIVE NEGATIVE OVERALL

Elevator - Functionality 2 25 27 4.5 6.8 6.6

Volume Chart

10
Volume

0
Jan Feb Mar

Time

Positive Negative

Sentiment Distribution Chart

100
Distribution

50

0
Jan Feb Mar

Time

Positive Mixed Opinion No Opinion Negative

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Records 1-27 of 27
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4 *The elevators were working well about 60% of my stay. On one occasion, I choose to walk the 12 flights. *I attended a social media
marketing conference and was continually prompted to pay close to $20 in fees for access to the web. I was later told by a fellow
attendee "the fee is waived if you just tell them you are with the conference" I chose to go without. *The bar in the lobby: I asked for a
glass of Merlot and it was given to me at the price $14.95. Seems a bit high for your establishment or the bartender always prices the
highest. *The hot tub was gross and smelly. * I had a massage and it was lovely and so were the staff. * I had a very helpful concierge. I
can't remember her name but she had a beautiful accent Caribbean and British i think. Angela maybe? *I was given a late check-out and
greatly appreciated it. *I stayed at a Marriott the following week and enjoyed it although I wish my SPG points would just merge too.
11 hours ago | Go to survey ›

6 The room, amenities, view were all very nice. There were significant problems with the elevators. Colleagues got trapped in one, they
were running extremely slowly even at non-peak times. Many people wound up taking the stairs if they were staying on a floor that made
that feasible. I also was having water temperature issues with my shower. It would turn very hot, then ice cold and then back to normal
without doing anything to the temperature lever. I expect more from a full service Marriott, especially in a market where there are many
other very good choices.
12 hours ago | Go to survey ›

9 I thought your hotel and the service was exceptional. Two areas of concern - drink prices at the bar are New York City prices, which is
ridiculous in Tampa, and the elevators are terrible in rush hours. One morning I waited over 20 minutes to get an elevator and finally
walked down from the 12th floor. Luckily, i did not need to be at my conference until later and was just going out for a run. People trying to
get down to check out and go to the airport were very angry. Several elevators stopped but were packed. As for the drink prices - I have
had a condo in Clearwater for 14 years. While I loved the vibe at your hotel, I would never recommend that people stop by for a drink if
they are walking on the Riverwalk. The wine as excellent, but way too expensive. I had an Old Fashioned - it was terrible AND expensive.
There are other places to choose from and I would make another choice.
March 15, 2017 | Go to survey ›

10 As always, the stay at the Waterside was fantastic. It was completely sold out this weekend and very busy, but the staff were still great
and under control as always. The only issue, and it is always and issue, are the elevators. There always seems to be an extremely long
wait either up or down and always stopping at every floor, therefore, they were always packed and you could not get on them.
March 14, 2017 | Go to survey ›

5 The lobby, pool, fitness facilities are nice. The elevators are extremely slow. I waited 12 minutes for an elevator. The valet parking is also
quite slow.
March 14, 2017 | Go to survey ›

10 The staff at the Tampa Marriott Waterside Hotel & Marina was amazing!!! We were there for the Southern Gas Association (SGA)
conference, had a boat docked outside the back of the hotel to entertain clients, and everyone on staff was super friendly and helpful
(particularly folks in the back lobby bar area). My room was always very clean and comfortable. The elevators weren't as difficult as I
expected (meaning, I was on an upper floor and the elevators were fast!). Food/service was good at the restaurant/bar (Champions?). I'd
definitely stay at this location again.
March 13, 2017 | Go to survey ›

9 Overall great stay. Attended SGA conference and that was good. Room was goo but toilet had issues but I never reported to
housekeeping. Major issue was elevators very crowded - long wait. I was on floor 5 so stairs was an option.
March 12, 2017 | Go to survey ›

7 Great staff! Hotel could use some small fixes: better and more frequent elevators, uninterrupted WIFi, a full room service menu, rather
than the "bites" menu, and a better stocked gift shop.
March 12, 2017 | Go to survey ›

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7 Elevators are your biggest issue.
March 12, 2017 | Go to survey ›

10 The staff was extremely friendly and professional. The hotel was beautiful and well maintained. The only negative was the elevator
situation. There was one evening, where it took approximately 20 minutes to get what appeared to be the only working elevator to stop at
our floor.
March 11, 2017 | Go to survey ›

2 Hotel elevators either not working or extremely slow. The room was sub-par, none of the amenities that you would expect in a hotel room
that costs this much -- mini fridge, usb hook-ups, etc. Very outdated facility, parking was a nightmare the entire time -- although the
parking staff was very courteous.
February 24, 2017 | Go to survey ›

7 Upon check in I was excited we had high floor room. Unfortunately from the time we left our room and needed to be out and about the
elevators were not working. Stopped on every floor from 26th to lobby and the same going back up. Appeared 1 elevator was working.
Elevators directed you to which one to use for higher floors. Not the case. It took so long to get the elevator and go down to Lobby my car
service left and I was late to a party. I did complain upon check out and staff acted like they had no idea. Everyone in the elevators were
talking about how bad it was maybe we all assumed someone said something
February 20, 2017 | Go to survey ›

8 business elevator waits were sometimes too many stops


February 19, 2017 | Go to survey ›

8 Very few elevators were operational. Faster food options were very limited. Location was nice, self parking was non-existent.
February 14, 2017 | Go to survey ›

1 hi i am very disappointed and concerned about the services being provided by Tampa Marriott Waterside Hotel & Marina. Specifically, I
stayed in room#1903 from jan22,2017-jan27,2017. As soon as i checked into the hotel, i noticed that the flooring inside the elevator was
broken/damaged which posted a tripping hazard for the visitors. There were multiple times the hotel/valet reception would not picked up
my calls and had me wait on the line. Furthermore, the fire alarm system appeared to be defective my room could not hear any fire alarm
warning nor the alarm signal when there was an actual active fire on the roof. I tried calling the front desk but no one picked up yet there
were more than 25 fire trucks, ambulances and police cars rushing toward the hotel for such an emergency situation. There were no
announcements provided notifying, updating and addressing to the visitors the situations. Please review and provide me with a formal
response as required. tommy
February 14, 2017 | Go to survey ›

8 Everything was excellent. My only criticism is that the wait for elevators on Tuesday was very long
February 12, 2017 | Go to survey ›

7 Elevators did not work well at all! No service at the pool. Room was okay
February 08, 2017 | Go to survey ›

7 I checked in Jan 22 and checked out Jan 27. During my stay, the Hotel experienced elevator problems that had several guests stuck, and
unable to go down to the Lobby. I stayed on the 16th Floor, I got in a down elevator and was taken to the 27th Floor, I tried several times
to get it to go down but it didn't I finally got out on Floor 27 and walked down the stairs until I got too dizzy to go further down. It took me
awhile to get to the Lobby , several other guests also informed the Front Desk of elevator issues. The elevators had issues at least 3 of
the 5 days i stayed there. On a good note, the rooms were clean and beds very comfortable and the hot water was great! The House
keeping staff was very Friendly and courteous.
February 08, 2017 | Go to survey ›

3 Elevators were extremely poor functioning, one point I could not get to my floor went down went up had to get off on higher floor and
take a service elevator. Long wait times in lobby. Also was in sports bar when a fire broke out and had to leave the food and drink behind.
February 07, 2017 | Go to survey ›

5 I was in attendance for the Music Educators Conference and All State Concerts just a few weeks ago. -Elevators were a huge issue. On

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my first morning trying to descend from the 15t floor, it took 20 minutes and a deliberate ride UP, then DOWN, in order to reach the lobby.
This happened on several occasions. -Valet car retrieval took upwards of 30 minutes. -Also, my check-in guest associate told me that he
didn't need to slide my credit card for incidentals, it was already on the reservation....wrong! I tried ordering room service on my first night
and was unable because they didn't have a card on file. - most disturbing was that my room was not vacuumed prior to my reserved stay.
There were toe clippings on the floor in between the double beds....how gross! Made me very concerned for the cleanliness of the rest of
the room and bathroom... These inconveniences, especially at this price point, will make it difficult for me and my students to return to this
property next year.
January 30, 2017 | Go to survey ›

10 The only complaint was the elevators were in construction causing guest back ups at certain times of the day. Additionally, I was on the
27th floor (room 2714) and was often disturbed by either the repairs to the elevators or construction noises and the mechanics yelling
back and fourth to each other while working. Very disturbing!
January 28, 2017 | Go to survey ›

8 Elevator wait time @ 4:00 to 5:00 PM is unacceptable. Room service with "box meals" is terrible for a property which considers itself
upper tier
January 28, 2017 | Go to survey ›

4 My room was not ready on time. I was presented with a $50 compensation voucher and told that I could wait outside and someone would
be available to serve drinks on the patio. I sat with all my bags on the patio for 25 mins. No one ever approached me. I went back inside
to check on the room again. Room was ready. I waited in line for the elevator for 14 mins. When I got to the room, my key cards did not
work. I waited another 20 mins outside the door while housekeeping called someone to let me in. Finally got into the room. Bathroom was
not very clean. On Saturday morning there was hammering going on on the floor above or below us. All morning we listened to this. We
called to complain and were offered another room, however I was not willing to pack all my stuff to move only to then unpack it again in a
new room. So we dealt with the hammering the following morning also. Despite the privacy sign on the door, housekeeping knocked 2
times before checkout. I have stayed here in the past and never had as many complaints as I did this time. Truly disappointed and I feel
that the hotel was so booked that the staff was unequipped to provide the best customer service to all guests.
January 21, 2017 | Go to survey ›

10 Great stay, as always! My only complaint is that the elevators on this particular stay were under maintenance (have been for a while). I was
on a high floor, the hotel was at capacity, and I waited more than 5 minutes for an elevator before calling downstairs using the house
phone in the elevator landing area. I was told the elevators weren't working and to take the service elevators. Would have been nice to
have a sign or something posted saying that.
January 18, 2017 | Go to survey ›

6 The staff was courteous and helpful. All requests were promptly answered. The room was lovely. The only issue - which was a pretty big
issue - was an incident in the elevator. As there was a Walden University conference going on, the elevators in the morning were incredibly
busy and hard to get on. I was on the 21st or 22nd floor, and, after waiting over 15 minutes for an elevator that had room, I finally got on a
full one. It was the last day of the residency, and some of the people in the elevator had their luggage. We were crammed in there after
two more ladies made their way on at our next stop. The elevator came to a jerking stop, and the automated voice said, "This elevator is
out of service." Panic. We were stuck. We hit the call button, and the woman that answered was NOT nice. Rude, in fact. We told her we
were stuck, and she said she'd send maintenance and then immediately hung up on us. We waited for what seems like a long time in that
situation - a few people were beginning to have anxiety attacks and getting faint. We called back, and the woman said, again rudely and
curtly, that she was aware and maintenance was working on it. She hung up again. We finally heard a man working on the elevator, and
we asked him to please open the door and get us out. He was rude, too, and told us curtly that he couldn't - we were between floors. We
went a long time with NOT ONE PERSON communicating with us to tell us. One woman yelled to maintenance that she was going to call
911 because no one was talking to us. By now, people in the elevator were very panicked and it was hard to breathe. After a long while,
the elevator fell a few floors, then shot up, quickly, knocking some of us off our feet. It came to an abrupt stop and bounced roughly a
number of times. People were screaming. It was very scary. The elevator finally stopped at the 11th floor, and we rushed off. No one was
there to meet us, and some people who had obviously been waiting a long time for an elevator got on that one as soon as we got off,
even after all of us telling her our experience. I and a lot of others climbed down the 11 stories to the first floor, where, again, not Marriott
representative was waiting to meet us. I found this unacceptable. Completely. This is a very scary experience. I understand that it is
sometimes unavoidable, but what is NOT unavoidable is a representative available to meet us OR the staff staying in constant
communication with us. I spoke with the manager on duty shortly after, and he comped me one night's room. Just one. Ridiculous. I have
never had a phobia of elevators, but I do now. And, I was late to my Walden class - a residency I paid over $2000 to attend for which I do
not get credit if I am not present on time. Luckily, one of my professors, Dr. Smith, was on the elevator with me, so I was excused. It was a

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very poorly handled situation.
January 15, 2017 | Go to survey ›

4 the wait for the elevators were long


January 12, 2017 | Go to survey ›

4 We actually stayed two times in December at the Tampa Waterside with 3 rooms for 2 nights in early December and 1 room for 4 nights in
late December. I preference my comments as a long-time Marriott customer (lifetime Platinum status) who has enjoyed the perks that
come with this level of stays. During this stay (and honestly many stays recently at resort locations), I felt that my platinum status was
meaningless. In previous years on arrival, staff would have already upgraded my room and had it reserved for me on arrival. I booked this
reservation months in advance and paid full price for a king bed, balcony room. On arrival, they told me they had a king (with no balcony)
reserved for me. When I asked about a balcony, they said I could wait until one opened and when I came back 2 hours later (2 PM), the
clerk said my room was ready and sent me to a room with no balcony. When I returned to the lobby, she said she had no balcony rooms
and all the suites were unavailable as well. Another desk clerk asked if I would take a room with two double beds and a balcony which I
agreed to but obviously was not my preference and not what I reserved and paid for... And the concierge lounge....OMG....I walked out
after 5 minutes at breakfast feeling like I was in a Fairfield Inn at feeding time. Families, kids, way too many people in the concierge lounge
with an employee at the door with a notepad obviously checking off people who had been given access to the lounge...we were better off
on the weekend when the lounge was closed with coupons for the restaurant buffet. This was not a concierge lounge for premium
travelers - it was obviously added to room packages and was just a cluster. It was the weekend of the Outback bowl so there was a bit of
extra craziness this weekend but issues like long valet lines/waits and long elevator waits (upgrading elevators) were also seen in early
December as well. And speaking of recognizing platinum guests....as an example - we stayed at the Marriott Harbor Beach in Ft.
Lauderdale for 4 nights in late September on points and not only was I upgraded to a premium waterfront room with balcony but was
given four - yes 4 bottles of champagne that stay and chocolate covered strawberries by room service. Marriott needs to take care of their
platinum guests. They are the true, loyal travelers that keep Marriott a successful brand. If you continue to misstep, you will look around
and be the new Holiday Inn when they looked up years ago and realized all their loyal business travelers had moved to you!!
January 04, 2017 | Go to survey ›

Records 1-27 of 27

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