This document provides the troubleshooting instructions for the following type of print quality issues seen on the printer.
• Background and/or smudges
• Vertical white streaks
Background and/or smudges
Sample print out
Troubleshooting Replacement of the printer's imaging unit is necessary to fix the issue. Please replace the Imaging Unit through the normal Warranty Return and Replacement process.
Parts recommendation • 50F0Z00 – MS/MX31x/41x/51x/61x – WW Return Imaging Unit • 52D0Z00 – MS/MX71x/81x – WW Return Imaging Unit
-OR-
• 24B6040 -- MS/MX31x/41x/51x/61x -- WW Return Imaging Unit
• 24B6025 -- MS/MX71x/81x -- WW Return Imaging Unit
Additional Information
If the customer is using Genuine Lexmark Branded Supplies; and replacing the Imaging Unit does not resolve the customer print quality concerns, please contact Lexmark Technical Support to escalate the issue.
IMPORTANT! For the customers who are using a third party toner cartridge, if the printer continues to have print quality issues, or other performance issues after replacing the Imaging Unit, then the root cause may be the third party toner cartridge. The printer or component damage caused by a third party toner cartridge is not covered under the Lexmark Hardware or Supplies Warranty. The customer may need to buy both a genuine Lexmark Branded toner cartridge and imaging unit to bring the device back to proper performance levels.
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Vertical White Streaks
Vertical white streaks Vertical white streaks
on black images on black text
Troubleshooting
Replacement of the printer's imaging unit is necessary to fix the issue. Please replace the Imaging Unit through the normal Warranty Return and Replacement process. This specific issue is different from most other print quality issues, thus the following corrective actions must be implemented on the printer to ensure performance improvement in addition to replacing the imaging unit.
Step Action
1 Update the printer firmware (RIP/Engine) to the latest available level.
• MS, MX 31x, 41x, 51x, 61x: greater than or equal to E509
• MS, MX 71x, 81x: greater than or equal to E609
Turn off or disable Advance Start and Smart Run Out using any of the following methods:
• Manually change the engine settings from the Diagnostic Menu. Navigate through Diagnostic Menu > Printer Setup > configure the EngSetting 14 value = 48.
• Use a VCC/bundle file and refer to the following links to download the file: ◦ Single Function MS31x/41x/51x/61x/71x/81x ◦ Multi Function MX31x/41x/51x/61x/71x/81x
• Use an NPA command by flashing the following files to the printer:
◦ Res600_DisableAS_DisableSRO.npa (This will set Resolution to 600 dpi, Quiet Mode = off) ◦ Disable_AS_SRO_wPOR.npa (This will set Eng Setting 14 = 48)
2 Flashing the NPA command is the easiest way to change the printer settings if the printer does not have a front cover USB port.
Notes:
• Please read this document NPA and VCC Setting Adjustments for MSMX31_41_51_61_71_81x Devices_v4 for the general instructions on NPA and VCC setting adjustments.
• The change of engine setting 14 to a value of 48 will have no effect on printer performance unless the printer is running in FW E609 or higher.
• Turning off Advance Start and Smart Run Out does not produce a material change in the printer performance. You may see a slight, immaterial difference in time (may change time by approximately one second) to the first page and overall print job time. The actual time changes depend on print application and printer model.
Ensure that Quiet Mode = OFF by navigating through Settings > General Settings > Quiet Mode.
Set print resolution to 600 dpi by navigating through the printer's Menu > Settings > Print Settings > Quality 4 Menu > Print Resolution.
NOTE: The use of Non-Lexmark supplies can result in damage to printer components and in multiple failures, including degraded print quality within the system; i.e., the effects of using such non-Lexmark supplies are not limited to the imaging unit, printhead, fuser, transfer system, and paper-feed reliability.
Parts recommendation • 50F0Z00 – MS/MX31x/41x/51x/61x – WW Return Imaging Unit • 52D0Z00 – MS/MX71x/81x – WW Return Imaging Unit
-OR-
• 24B6040 -- MS/MX31x/41x/51x/61x – WW Return Imaging Unit
• 24B6025 -- MS/MX71x/81x – WW Return Imaging Unit
Additional Information
If the customer is using Genuine Lexmark Branded Supplies; and replacing the Imaging Unit does not resolve the customer print quality concerns, please contact Lexmark Technical Support to escalate the issue. IMPORTANT! For the customers who are using a third-party toner cartridge, if the printer continues to have print quality issues, or other performance issues after replacing the Imaging Unit and performing the corrective actions listed above, then the root cause may be the third-party toner cartridge. The printer or component damage caused by a third- party toner cartridge is not covered under the Lexmark Hardware or Supplies Warranty. The customer may need to buy both a genuine Lexmark Branded toner cartridge and imaging unit to bring the device back to proper performance levels.
