MBA Third Semester

Model Question Paper -2009

Employee Relations Management -MU0003 (2 Credits)

Question Number 1 to 20 -1 mark Question.

Question Number 21 to 31-2 Marks Question.

Question Number 32 to 38 - $ Marks Question.

ANSWER KEY

Q. No. Statement and Options Correct Section

Answer

1 A________, gives little guidance or direction, to the a 2.3/ pg 28

team, allowing all sorts of inappropriate actions and
behaviours.
(a) Weak culture
(b) Strong culture
(c) Autocratic Leadership
(d) Organization culture

2 The ____ , ______and core values of the b 2.4/pg28

organization must not only be clearly written down,
displayed prominently but also be integrated as key
statements of purpose and philosophy into the
recruitment and orientation programs, internal
company communications, training and development
schemes, methods of appraisal, recognition and
reward.
(a) Rules ,Regulations
(b) Vision, mission
(c) Quality policy ,Mission
(d) Annual target ,Rewards
3 d 1.1/pg 2
Who states that, “an employee relation is an area
concerned with the integration of people into a
work situation in a way that motivates them to
work, produce co-operatively and with economic,
psychological and social satisfaction”.
(a) French
(b) Bell
(c) Dessler
(d) Keith davis
4 The practices of rewards and recognition must be c 2.4/pg 29
highly inspiring, must be applied frequently and
consistently. People thrive on appreciation,
recognition and reward and the company
__________must provide enough of this.
(a) Management
(b) Leaders
(c) Culture
(d) Structure
5 Which aspect of the decision making ability is c 3.2.2/pg 42
reflected in the following?
“The ability to stick out his neck when faced with
a critical situation.”
(a) Self-concept

(b) Tolerance for ambiguity

(c) Risk-taking ability
(d) Internal versus external control

6 “It implies a sense of duty to observe the rules d 4.2/pg 138

regulations and is also called self-
discipline.”What type of discipline is being
discussed here?
(a) Negative
(b) Personal
(c) Corrective
(d) Positive

7 A consistent pattern of feeling and experience d 3.3.10/ pg 72

which is directly related to a consistent pattern of
behaviour can be defined as__________.
(a) Leadership
(b) Team orientation
(c) Communication
(d) Ego state
8 These factors include organizations, like c 5.2.2/pg 167
capitalist, communist, mixed, etc., the structure
of labour force, etc.
(a) Technological
(b) Institutional
(c) Economic
(d) Industrial

9 Which analysis shall be used to overcome the c 6.2.5/ pg 269

barriers in implementation of employment
 relations management strategies?
(a) Trend analysis
(b) Ratio analysis
(c) PESTLE analysis
(d) Market analysis
10 Which of the following law places restrictions on d 4.6/pg 143
the imposition of fines on the accused
employee?
(a) The Industrial Disputes Act
(b) Trade Unions Act
(c) Workmen Compensation Act
(d) The Payment of Wages Act.

11 Political nature of trade unions, multiple unions d 5.2.6/pg 172.

and inter-union rivalry weaken_________.
(a) Economy
(b) Organization
(c) Nation
(d) Trade union movement
12 ___________is, therefore required to anticipate a 6.2.6/pg 272
and manage turnover through human resource
planning, training schemes followed by
appropriate compensation packages.
(a) Efficient organization
(b) Virtual organization
(c) Learning organization
(d) Government organization
13 In ____________ societies they need to adopt a c 8.2 / pg 374
personalized approach with employees.

a) Capitalistic

b) Marxist

c) Relationship oriented

d) Task oriented

14 Who gave the following definition of discipline? b 4.2/pg 137

“Discipline must be considered as the force that
prompts individuals or groups to observe rules
and regulations, standards and procedures
deemed necessary for an organization."
(a) Ordway Tead
(b) Richard D. Calhoon
(c) Osborne
(d) Thompson
15 The employment exchange Act was passed in d 7.7
the year.
 a) 1962

b) 1971

c) 1981

d) 1948

16 _____________requires managers to stay b 8.2 / pg 373

abreast of economic, social and political trends
around the world and understand the
implications of these trends for their
organizations.

a) Competition

b) Globalization

c) Research

d) Development

17 Supportive climate and mutual trust and a 1.4.3/pg 10

confidence can be created by involving workers
and their groups in ___________.
(a) Decision-making process.
(b) Training
(c) 360 degree appraisal
(d) Change
18 _____________staff in a foreign subsidiary a 8.5/ pg 377
should be from host country citizens so that it
can be sensitive to the needs and expectations
in workplace.

a) HR

b) Marketing

c) Finance

d) IT

19 ____________ is the process of procuring d 8.3/ pg 375

allocating and effectively utilizing human
research in a multinational corporation.

a) Budgeting

b) Delegating
 c) SHRM

d) IHRM

20 This Act was passed in 1961 to look at the b 7.10

benefits of female employee.

a) Minimum wages Act

b) Maternity benefits Act

c) Minimum wages Act

d) Standing orders Act

2 MARKS QUESTIONS

21 _____ and _______ are the non vocal channels of c 3.3.2/pg 61

communication.
(a) Spoken Words and Sigh
(b) Grunt and Inflection
(c) Written words and Expression
(d) Spoken words and written words.

22 _________ and __________ policies may not find a b 6.2.6/ pg 274

place in the new corporate lexicon in the days
ahead.
(a) Appraisal and recognition
(b) Carrot and stick
(c) Monitory and non monetary reward
(d) Incentive and reward

23 The routine repetitive decisions are _____while the b 3.4.2/ pg 85

unique one-shot decisions are ___________.
(a) Planned, unplanned.
(b) Programmed, Non-Programmed
(c) Complex, Simple
(d) Analytical, Judgemental
24 Industrial relations include individual relations and c 5.2.2/pg 167
joint consultation between labour, management,
unions, state, etc. It pinpoints the importance of
_________and _______in place of conflict and
controversy in resolving disputes between labour
and management.
(a) Manipulation and Aggression
(b) Collective bargaining and Worker‟s
participation
(c) compromise and accommodation
(d) Understanding and agreement.
25 Negative discipline is also known as b 4.2/pg 137
_________or_______.
(a) Penalty or Punishment
(b) Punitive or Corrective discipline
(c) Formal or Forced Discipline
(d) Self discipline or Imposed discipline
26 Which of the following are the minor punishments? c 4.7/pg 143
(a) Suspension, Dismissal
(b) Compulsory Retirement, Transfer.
(c) Withholding of increment, withholding of
Promotion.
(d) Imposition of Fine, Discharge simplicitor.
27 Employee relater‟s manager must process c 6.3.2/ pg 281
excellent qualities of ____________ and
____________.

(a) Technical skill and processes

(b) Leading and controlling
(c) Training and competencies
(d) Appraising and feedback

28 _______and _________are the main reasons for b 5.2.6/pg 171.

unhealthy relations among management and
labour.
(a) Autocratic leadership and Politics
(b) Poor wages and poor working conditions
(c) Discipline and Rules.
(d) Lack of awareness and education.
29 „Family „as defined in the employees state a 7.5 / pg 305
insurance Act 1948, involves __________ and
__________.

a) An unmarried daughter and spouse

b) Adult son and daughter-in-law

c) Son-in-law and daughter-in-low

d) Brother and sisters

30 The basic objective of employee relations is to d 1.2/pg 3

ensure that both employee satisfaction and
company productivity are simultaneously achieved.
(a) Quality and productivity
(b) Training and implementation

(c) Appraisal and feedback

(d) Employee satisfaction and company
 productivity

31 Expatriate failure has direct costs that include c 8.7 / pg 382

________and ___________.

a) Training : Visa

b) Travel : Training

c) Salary : Relocation expenses

d) Tax : Housing

4 Marks Questions

32 Identify the appropriate leadership style for each of c 3.2.2/ pg 47-48

the location given below.
1. Location 9, 1
2. Location 9, 9
3. Location 1, 9
4. Location 1, 1
Choose the correct option according to the
sequence.
(a) 1. Team, 2.Task, 3.Impoverished,4. Country
club.
(b) 1.Impoverished, 2. Country club, 3. Team,
4.Task.
(c) 1. Task, 2. Team, 3 .Country Club,
4.Impoverished.
(d) 1. Country club, 2. Team, 3.Task.4.
Impoverished.
33 Match the given descriptions with appropriate d 4.8/pg 145
terms.
1. Both the supervisor A. Well Defined
and the worker should Procedure.
clearly understand the
rules and regulations of
the organization.
Ideally a code of
discipline must be
formulated with the
cooperation of the
 workers. B. Prompt Action
2. All violations and
misconducts should be
promptly enquired into. C. Knowledge of Rules
3. All acts of
indiscipline should be
punished consistently
and uniformly. D. Fair Action
4. Definite and precise
provisions for appeal
and review of all
disciplinary actions
should be provided for.
Choose the correct option.
(a) 1A,2B,3C,4D
(b) 1B,2A,3D,4A
(c) 1C,2D,3A,4B
(d) 1C,2B,3D,4A
34 Match the given description with the type of strike. b 5.3.1/ pg 176
1. Undertaken without A. Sympathetic Strike.
the consensus of the
Unions. B. Unofficial Strike.
2. Strike called by
most of the unions in
an industry or region. C. General Strike.

3. A strike with a very

short or no notice at
all. D. Lightning Strike

4. Undertaken to show
sympathy with workers
in other industries.

Choose the correct option.

(a) 1A,2D,3B,4C
 (b) 1B,2C,3D,4A
(c) 1C,2D,3A,4B
(d) 1D,2C,3B,4A
35 Match the employee management strategy with the c 1.4.1/pg 6

suitable description.

1. People strive for A. Negative Approach

personal and social
well-being.

B. Natural Approach
2. People are, by
nature, lazy and self-
centered.
C. Positive Approach

3. People are
adaptable

Choose the correct option:

(a) 1A,2B,3C
(b) 1B,2C,3A
(c) 1C,2A,3B
(d) 1B,2A,3C
36 Identify the cause of employee relations problem c 1.4.2/pg 9
as per the given description.
 Different individuals respond to the same
situation in different ways. Even the same
person may respond differently at different
points of time.
 If a manager adopts a uniform and standard
approach in dealing with people, he will end
up antagonizing a majority and will fail to
inspire many individuals.
 It is a “catch 22” situation.
(a) Unrelated Multiplicity of roles
(b) Interpersonal Conflicts
(c) Individual differences
 (d) Informal groups.
37 Explore is a HR consultancy, while conducting a b 2.2/pg 26

survey at Superfast Automobiles, they identified

many dichotomous reasons like:
 Rights vs. Duties
 Authority vs. accountability
 Participation vs. anarchy
 Feedback vs. Abuse
What is the possible threat?
(a) Political Disturbance
(b) This may lead to conflict
(c) Weak culture
(d) Grievances

38 Match the description with correct term. C 7.8/ pg 322

1. Any dispute or difference A. Lay off

between employers and
employers or between
employers and workmen, or
between workmen and B. Industrial
workmen. dispute.

2. The failure, refusal or

inability of an employer on
account of shortage of
coal, power or raw
materials or the
accumulation of stocks or
the breakdown of
C. Retrenchment
machinery or natural
calamity or for any other
connected reason to give
employment to a workman.

3. means the temporary

 closing of a place of
employment or the
D. Lock Out
suspension of work, or
the refusal by an
employer to continue to
employ any number of
persons employed by
him.

4. The termination by the

employer of the service
of a workman for any
reason whatsoever,
otherwise than as a
punishment inflicted by
way of disciplinary
action

Choose the correct option.

(a) 1A,2D,3C,4B

(b) 1B,2C, 3A,4D

(c) 1B,2A,3D,4C

(d) 1D,2A,3B,4C