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info@pipechain.com
www.pipechain.com

PipeChain
User Guide – Webshop
2012-06-26

Version 1.1
Content

1 GENERAL INFORMATION AND OVERVIEW .................................................................3


1.1 General Information.......................................................................................................3
1.1.1 Log in to PipeChain Webshop ............................................................................3
1.1.2 Log out ...............................................................................................................3
1.1.3 Support ..............................................................................................................3
1.2 Overview screen ...........................................................................................................4
1.2.1 The menu bar .....................................................................................................4
2 THE MENU ......................................................................................................................5
2.1 Overview .......................................................................................................................5
2.1.1 Supply Chain Overview ......................................................................................5
2.2 Indeliveries ....................................................................................................................5
2.2.1 Inbound Order Overview ....................................................................................5
2.2.2 Goods Reception Overview ................................................................................5
2.2.3 Finished Inbound Order Overview ......................................................................5
2.2.4 Finished Inbound Delivery Overview ..................................................................5
2.3 Basket ...........................................................................................................................5
2.3.1 Show Basket ......................................................................................................5
2.3.2 Check Out ..........................................................................................................6
2.3.3 Templates ..........................................................................................................6
2.4 Tools .............................................................................................................................6
2.4.1 User Detail .........................................................................................................6
2.5 Help ..............................................................................................................................6
3 PLACE A NEW ORDER ..................................................................................................6
3.1 From the basket – Quick ordering .................................................................................7
3.2 Using templates ............................................................................................................8
3.3 Copy Order ...................................................................................................................8
3.4 From a Product Catalogue ............................................................................................9
4 CHANGE OR CANCEL AN ORDERLINE .......................................................................9
4.1 Change quantity ............................................................................................................9
4.2 Change receipt time ......................................................................................................9
4.3 Cancel order/Order line .................................................................................................9
5 GOODS RECEPTION ......................................................................................................9
5.1 Receive a whole order line ..........................................................................................10
5.2 Partial reception ..........................................................................................................10
6 VIEW OPEN ORDERS ..................................................................................................10
6.1 Edit View .....................................................................................................................10
6.2 Search.........................................................................................................................11
7 VIEW FINISHED ORDERS ............................................................................................11
8 TEMPLATES .................................................................................................................11
8.1 Save a new template ...................................................................................................12
9 CLAIMS .........................................................................................................................12

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1 GENERAL INFORMATION AND OVERVIEW

1.1 General Information


1.1.1 Log in to PipeChain Webshop

a. Type login information (will be sent to you in a separate e-mail from PipeChain or
from your contact person at IKEA Components).
b. Then click the Login button.

1.1.2 Log out


When you are finished in PipeChain, click on the Log out button .

1.1.3 Support
If you have any questions, don’t hesitate to contact our customer service. Send an e-mail to
support@pipechain.com or give us a call at +46 31 727 86 10.

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1.2 Overview screen

This is the screen you will see when you log in to PipeChain Webshop. At the top of the
screen you find the menu bar. You can choose which screen you would like to enter when you
log in. Go to Tools – User Detail – Start Page. If changing startpage, don’t forget to save.
Also add your e-mail address.

1.2.1 The menu bar

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At the top of the screen you will find the menu bar:

Overview – To get a list of all products that have been ordered historically.
Indeliveries - This is where you find everything about your ongoing orders.
Basket – This is where you handle your basket and place orders.
Tools – Settings where you can change startpage, emailadress etc.
Help – Press help to get to the help pages for the PipeChain Webshop.
Log out – Click on this button when you are finished in PipeChain and want to log out.

2 THE MENU

2.1 Overview
2.1.1 Supply Chain Overview
In this screen you will see a list of all products that have been ordered historically. You can
see the quantity that was ordered and the date when it was delivered.

2.2 Indeliveries
In this menu you will find everything that has to do with your current orders, both ongoing
and received orders.

2.2.1 Inbound Order Overview


In this screen you can see a list of all ongoing orders and the current status of them. The
orders can be in status requested, change requested, confirmed or partially shipped/shipped
and Partially received.

2.2.2 Goods Reception Overview


In this screen you can see a list of all orders that are ready to receive. The orders can have
status shipped, partially shipped or partially received.

2.2.3 Finished Inbound Order Overview


In this screen you will find a list of all orders that have been fully received. The order will
show up here as soon as all order lines are received.

2.2.4 Finished Inbound Delivery Overview


In this screen you will find a list of all order lines that have been received.

2.3 Basket
In this menu you will manage your basket. This is where you add products to your basket and
place orders.

2.3.1 Show Basket


This is where to add products to your basket. More about this comes later in this document.

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2.3.2 Check Out
When all products are added to your basket you need to check out to place the order.

2.3.3 Templates
It is possible to save templates for specific baskets that are commonly used. In this screen you
will find all saved basket templates.

2.4 Tools
Settings where you can change startpage, emailadress etc.

2.4.1 User Detail


Example of how you can fill in User Detail.

2.5 Help
If you press on this button you will get the to the user guide of how to use PipeChain
Webshop tool.

3 PLACE A NEW ORDER


The first step when placing a new order is to add the necessary products to the basket.
It is not allowed to add products from different Catalogues or to different
delivery addresses in the same basket. Only one order, from one catalogue to one
delivery address. When the basket is filled with products and you want to send this
order, go to Basket – Show Basket. Press “Check Out” and go through the order.
If you want to make any changes, press “Show Basket” and if you are satisfied press
“Confirm”. The order will be sent to the IKEA Components and it is not possible to
make any changes in the order until IKEA Components has confirmed it.

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There are different ways of adding products to the basket; directly from the basket,
using templates or choose products from the product catalogue.

3.1 From the basket – Quick ordering


In the main menu, choose Basket – Show basket or click on Show Basket to the left of
the screen. You will see an empty basket.

First of all, fill in the information in the order head:


Purchase Order Id – This is your purchase order id, and this id have to be unique
and if letters - only capital letters, important!
Main Receipt Time – If you have an agreed delivery schedule see line instead. This
is the time when you want the order to be delivered to you.
The next step is to add products to the basket:
Add Product – Fill out the Product Id that you want to add to this basket. When you
start to write the id PipeChain will suggest the product you search for.

Dmd Qty – Fill out the quantity for this product


From-To – Choose the ICOMP supplier and delivery address that you want to use
from a drop down list. OBS!!!

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It is not allowed to add products from different Catalogues or to different
delivery addresses in the same basket. Only one order, from one catalogue to one
delivery address.
Delivery unit Quantity (DU Qty)
This is a mandatory field to follow per unit. Follow the suggested unit.

Dmd Receipt Time – It is possible to change the demanded receipt time if you want
another receipt date for this order line than in the order head. If you have an agreed
delivery schedule please use suggested date on line level.

When the order is ready, press “check out” and then press “confirm” the order.

3.2 Using templates


If you want to place an order of already defined products you can use a template.
How to create Templates, please see chapter “Templates”.
First of all, go to basket and fill in the information in the order head:
Purchase Order Id – This is your purchase order id
Receipt Time – This is the time when you want the order to be delivered to you.
In the main menu, choose Basket – Template. A list of all defined templates will
appear. Double click on the template that you would like to use. In this screen it is
possible to add new products, delete products and change the demanded quantities.
When you are finished, click on “Copy to basket”. When the order is ready, press
“check out” and then press “confirm” the order.

3.3 Copy Order


It is possible to use an old order when you want to place a new order. In the main
menu, choose In deliveries – Inbound Order Overview or In deliveries – Finished
Inbound Order Overview. A list of all orders will appear. Double click on an order

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and click on “Copy to basket”. Go to “Show basket” when the order is ready, press
“check out” and then press “confirm” the order.

3.4 From a Product Catalogue


It is also possible to search for products in the product catalogue.
First of all, fill in the information in the order head:
Purchase Order Id – This is your purchase order id, mandatory is CAPITAL letters.
Receipt Time – This is the time when you want the order to be delivered to you.
Delivery unit Quantity (DU Qty)
This is a mandatory field to follow per unit. Follow the suggested unit.
Then choose an catalogue in the menu to the left and you will see all products
available from this Material Area. Find the products you want to add and fill out the
quantity you would like to order, then press “Add to basket”. When the order is ready,
press “check out” and then press “confirm” the order.

4 CHANGE OR CANCEL AN ORDERLINE


It is possible to change/cancel order or order lines if you find out that the quantity or the
reception date doesn’t match your needs. The order that should be changed has to be in status
“confirmed”.

4.1 Change quantity


In the main menu, choose Indeliveries – Inbound Order Overview. A list of all ongoing
orders will appear. Double click on the order that you would like to change. Change
the quantity and press “Apply Changes”. To confirm the change you must go to your
basket and press “Check Out” and then “Confirm”.

4.2 Change receipt time


In the main menu, choose Indeliveries – Inbound Order Overview. A list of all ongoing
orders will appear. Double click on the order that you would like to change. Change
the receipt time and press “Apply Changes”. To confirm the change you must go to
your basket and press “Check Out” and then “Confirm”.

4.3 Cancel order/Order line


In the main menu, choose Indeliveries – Inbound Order Overview. A list of all ongoing
orders will appear. Double click on the order with the order lines that you would like
to cancel. Check the box “Cancel” for the lines that should be cancelled and press
“Apply Changes”. To confirm the cancellation you must go to your basket and press
“Check Out” and then “Confirm”.

5 GOODS RECEPTION

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Go to Indeliveries – Goods Reception or press Goods reception in the menu to the left. A list
of orders that are possible to receive will appear, status Partially Shipped, Shipped and
Partially Received. Choose the order you would like to receive.

5.1 Receive a whole order line


Double click on the order you would like to receive. Press “Reception Registration” and
check the box “Received Line” for the order lines you would like to receive. If you want to
receive the whole order, press “Check all”. If received quantity is not same as shipped
quantity then you can change it. If you want you can change reception date and then press
“OK” when you are finished.

5.2 Partial reception


Double click on the order you would like to receive. Press “Reception Registration” and
check the box “Received Line” and change the quantity and/or reception date. Uncheck the
box “Last RCP” and then press “OK”.

6 VIEW OPEN ORDERS


Go to Indeliveries – Inbound Order Overview. A list of all ongoing orders will appear.
You will see all orders with status Requested, Confirmed, Partially Shipped, Shipped
or Partially Received in the order head. When the order is received you will find it in
Finished Inbound Orders Overview.
It is possible to sort the list in different ways by clicking on the head of each column.

6.1 Edit View


By using the “Edit View” button, you can choose which columns you want to see on the
screen.

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• Click on “Edit View”. All the available columns will appear.
• The columns that are displayed at the moment will have a position number,
Pos X.
• If you want to remove a column, choose Hide in the drop-down list.
• If you want a column to be displayed, Choose a position from the drop-down list.
• If you want to save this view, give it a name in “Save view as” and click “OK”.
• If you change your mind, click on “Cancel”.
• The chosen view is now displayed.

You can as well choose between the saved views which you have in “select saved view”

6.2 Search
You can choose any order you wish to see by clicking on the “Search” button.
• Click on “Search”.
• Type your search criteria. Please note that if you wish to search for orders with
the same first numbers you can type the number and %. For example, if you type
362536% you will see all the orders with the order number beginning on
362536(3625360001, 3625360002).
• When you are ready, click “Ok”.
• The order/s you choose will appear.
• If you want to make a new search, click the “Search” button again and repeat 2.-
4.
• If you want to erase the search criteria, click “Cancel”.
• All orders are now shown.

7 VIEW FINISHED ORDERS


Go to Indeliveries – Finished Inbound Orders overview. A list of all finished orders
will appear. As soon as an order is received it will get status Received and then you
will find it in Finished Inbound Order Overview instead of Inbound Order Overview.

8 TEMPLATES
If you often order the same products it could be a good idea to use templates.
You will find the templates in Basket – Templates. Choose the template you would like to use
and, if necessary, change the quantities. Press “Copy to basket” to add these order lines to the
basket.

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8.1 Save a new template
Go to the basket and add the products that should belong to the template. Then press “Save as
Template”. A new screen will open, fill out the information:
Name The name of the created template
User Access Choose if the template should be available for only your user of for all users.
Press “SAVE” at the bottom of the screen when you are finished with the template.

9 CLAIMS
Before you can claim you have to goods receive the order/orderline.
The maximum amount of what you can claim is the goods received qty.

At Register Claim you fill in the Reason Code, Impact Code, Claim Quantity,
Batch No and if needed also Claim Text then you push Submit Claim to send it.

What will happen when you claim? Email will be sent to responsible person and the
claim process is then started. You will be contacted as soon as possible.

To claim you go first to Finished Inbound Order Overview.

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Push the Claims button

Then click on the Register button on the line you want to claim.

Fill in needed information:

• If you have any questions, don’t hesitate to contact our customer service. Send an
e-mail to support@pipechain.com or give us a call at +46 31 727 86 10.

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