Integrating Scalable
End-to-end BSS/OSS
The customer, a greenfield operator, wanted to roll out WiMAX
services in more than 16 countries and had won a few licenses to
roll out data and VoIP services.
WiMAX being a state-of-the-art technology and the customer being
a greenfield operator, the customer wanted an expert system
integrator who could support them in launching operations in
multiple countries.
Regulating Complex Systems to
Support Service Implementations
With WiMAX fast gaining ground for high speed capabilities and
requirements from business being dynamic, the customer required a
convergent platform to support different service implementations. The
customer wanted a cost-effective solution with core functions such
as sales management, customer care, rating, billing, invoicing, order
management, provisioning, activation, mediation etc. to enable launch
of innovative and competitive postpaid and pre-paid products. The
need to integrate with multiple third party systems and interface with
a network of multiple vendors along with complex real-time rating
scenarios and charging principles posed challenges to the client.
Developing a Robust BSS/OSS
Framework and WiMAX Specific
CRM Application
Mahindra Satyam’s strong competencies in implementing Oracle
Communication Suite products enabled to design and establish a
robust BSS and OSS (Business Support System and Operation
Solution for a Greenfield
WiMAX Operator
Challenges
• Customer was new to WiMAX implementation
• Integration with multiple third party systems
• Interface with multi-vendor network
• Complex real-time rating scenarios and charging
principles
Solution
• Designed and established a robust BSS and OSS
framework
• Pre-paid and postpaid solution for data and VOIP services
• A customized WiMAX specific CRM application
Benefits
• Centralized, scalable and flexible BSS and OSS Solution
• Efficient WiMAX specific business processes
• CAPEX savings as there is no additional investment in a
CRM tool
Support System) framework for the customer and customize the
solution to provide efficient business processes. Mahindra Satyam
followed stringent SLAs, proactively worked with all integration
partners, and worked in tandem with network providers to create
an end-to-end business solution. A customized, WiMAX-specific
CRM application was developed and implemented for Lead,
Prospect, Sales and Inventory Management.
Optimized System Performance with a Centralized, Scalable and Flexible
Solution
The result was a centralized, scalable and flexible solution to manage end-to-end processes for data and VoIP services. Besides, the
implementation of WiMax-specific customized CRM solution has resulted in CAPEX savings as there was no further investment required in
a CRM tool.

“ I would like to mention here that the Mahindra Satyam team on the project has been performing really
good. Their exceptional Product Knowledge, commitment and sheer hardwork have been a great
value-add to our BSS/OSS project. Also, team’s business understanding and quality of deliverables are
better than what we expected.
Furthermore, we are highly satisfied with the Project Management of this project. The PM
methodology followed is highly professional and is keeping all the stakeholders involved and informed
in all aspects of the deliverables. We also like the metrics-based reporting which provides us real time
project progress for any given time.
“
We are really enjoying working with such a wonderful team and are looking forward for the same
professionalism and commitment from your team in future.

– Director, IT & Back office

About Mahindra Satyam

Mahindra Satyam (NYSE: SAY) is a leading global business and information technology services company that leverages deep
industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform
their highest-value business processes and improve their business performance.

The Company's professionals excel in enterprise solutions, supply chain management, client relationship management, business
intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key
capabilities.

Mahindra Satyam is part of the $7.1 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firms
based in India. The Group’s interests span financial services, automotive products, trade, retail and logistics, information technology
and infrastructure development.

Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia,
Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.

Contact
To know more, write to rfi@MahindraSatyam.com

www.mahindrasatyam.com