Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world's largest financial institutions, serving individual consumers, small-
and middle-market businesses and large corporations with a full range of banking, investing, asset
management and other financial and risk management products and services.

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise
in the bank. Our employees help our customers and clients at every stage of their financial lives, helping
them connect to what matters most. This purpose defines and unites us. Every day, we are focused on
delivering value, convenience, expertise and innovation for the individuals, businesses and institutional
investors we serve worldwide.

We’re committed to attracting and retaining top talent across the globe to ensure our continued success.
Along with taking care of our customers, we want to be the best place for people to work and aim at
creating a work environment where all employees have the opportunity to achieve their goals.

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process
across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and
Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Required Skills:

* Designation * Total Experience * Primary Skills

Sr. Systems 3 to 6 yrs  Windows Admin (Windows server 2003, 2008 and 2012 OS)
Engineer/Analyst
 Experience in VMware, IIS

 Powershell - (Experience in Power Shell Scripting related to

server administration) (Is a Plus)

Timings : Shift windows is between 6.30 am to 11pm

Candidate should be flexible with rotational shift

Educational Qualification: B Tech, BE, BCA, MCA, BSC, MSC

Requirements:
 Strong Knowledge about on Windows and VMware
 Windows server management ,troubleshooting skills
  Should be good in IIS troubleshooting
 Candidate should have strong knowledge on Windows server 2003, 2008 and 2012 OS
 Should have strong knowledge on Windows physical and virtual server environment
 Experience in Power Shell 4/5 Scripting related to server administration

 Good knowledge on WMI Scripting (Windows Management Instrumentation)

 Should have hands on experience on VMware

 Experience on load balancing i.e. Netscaler or F5
 Should have ITIL process knowledge.
 Good conversational and written English ability

Technical Skills Required: Windows, VMware

Programming Languages: PowerShell/VB/Perl Scripting (optional)

Operating Systems Windows Server Series and VMware

Tools All Remote and Server tools

Certifications MCSE/ VMware / Any Microsoft System Certification (Is a Plus)

Job Location : Hyderabad

Timings : Shift windows is between 6.30 am to 11pm
Candidate should be flexible with rotational shift

Job Description (Overview of Role)

 Operational Break-fix windows servers / application support by16X7 for a critical business
function.

 Support hours includes weekends and holidays shifts

 Interaction with application and other support teams to resolve production issues through bridge
line

Responsibilities:

 Handling Incident Management and application monitoring tool

 Troubleshoot Application, Operating System and Hardware related issues

 Provides support utilizing monitoring tools and diagnostic methods.

 Monitors and tunes the system to achieve optimum performance levels.

 Responsible for provide break fix.

 Coordinate with vendors (IBM, HP, Microsoft ) to resolve vendor specific issues.

 Responsible for monitoring of all the servers for Hardware issues via IBM Director & HPIM.

 Responsible for implement changes.

 Support all environments (Production/Contingency/Dev)

 Coordinate with Application teams to provide fix/support for windows servers.