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FWD Life -
CORPORATE CARE
DIGITAL SERVICES
AGENDA
1. Corporate Care Teams
2. Corporate Care Programs
3. Key Differentiators
4. SLA by Department
2
ABOUT CORPORATE CARE
FWD Life
Corporate Care
Operations Excellence
Programs
PROGRAMS
Key Differentiators
e-Precious: integrated and online proposal
system to simplify and speed up the
proposal process.
e-Precious Automation & Paperless: administration
system that generates automated policy and
premium invoices and paperless claims
Wellness Automation
Digital system to ease checking claim status.
Program & Paperless
Services Interactive Portals: e-Friend and iConnect for
passionate employees, HR and
FWD Care representatives to easily monitor benefits,
e-Friend claims and facilities of Corporate Care
iConnect programs.
FWD Care: 24hours Customer Care at
1500390 and 24hours mobile phone number
(sms/whatsapp) at 08118003900 for
admission/discharge in hospitals.
Wellness Program: to support preventive
care and clients who follow their passions.
Sales Team
Standard Services
e-Precious, web-based system for Proposals (1 working day for
Standard Quotation)
Reliable and professional Corporate Care sales Specialists
Consultancy for best and suitable benefits and how to align with
BPJS Kesehatan
Separate team for Direct Sales and Broker Business
Services Team
Standard Services
Interactive & comprehensive portals (e-Friend for insured person and
iConnect for HR/brokers)
Socialization
Complete welcome pack (flyer, membership book in flash disc,
membership cards)
Tailor-made & comprehensive reports - real time reports at iConnect
Wellness program to emphasize preventive care
Health campaigns/health seminars
Cooperation with Celebrity Fitness (10% discount)
Passion Club
Merchant discounts
Regular contests with interesting prizes
Complaints management
24hours Customer Care (Call 1500390 and sms/whatsapp 08118003900)
Services Team
Flyers
Welcome
Flash disc
Pack
Membership cards
Operations Team
3-7 working days for Non-Standard Quotations
1 working days for member terminations and member updates through
iConnect, 5 working days through email
10 working days for card printing of alterations through iConnect, 14
working days if through email
e-Policy and e-Premium Billing (automatic by email)
e-Claim Submission through e-Friend and iConnect
4 working days for claim reimbursement process for submission through
e-Friend and 7 working days for claim reimbursement process if manual
submission from receipt of the original docs by FWD Life
Email and sms or claim notifications
Fraud management
24hours Case Monitoring
Pre-Authorization
Pre-Discharge
Pro-Active Monitoring (Utilization Review)
Excess Claims Monitoring
Daily Hospitalization Reports
1 500 390
FWD Life
World Trade Centre 1, Lantai 11
Jl. Jend. Sudirman Kav. 29-31, Jakarta Selatan 12920, Indonesia.
Thank You