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Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights

PRESENTS10 InspirationalMoments fromJOENAVARRO

Worked 25 years at the FBI,both as an agent andsupervisor in the areas ofcounterintelligence
andcounterterrorism.Recognize...
Exceptional leaders connectTO THE FEELINGSOF OTHERS .com/joe-navarro
How quickly you MOVE towards actionsTELLS THE CUSTOMERHOW MUCH YOU CARE .com/joe-
navarro
Stay innately sensitive andKEENLY OBSERVANT .com/joe-navarro
Our ability to interactwith other peopleIS OUR ABILITYTO READ THEM .com/joe-navarro
Our eyes reflect what we focus onAND REVEAL WHEN WE DISLIKE SOMETHING .com/joe-navarro
When people hear something that bothers them, THEY COVER THEIR EYESAND PINCH THE
BRIDGE OF THEIR NOSE ....
Eye contact is cultural,UNDERSTAND THE RULES .com/joe-navarro
When you fear something,reframe it by asking,“WHAT DO I FEEL CONFIDENT ABOUT?”and focus
on that .com/joe-nav...
Interviewing is effectivecommunication with a purpose,FRAME YOUR
QUESTIONSAPPROPRIATELY .com/joe-navarro
Give people psychological comfort,Identify what makes a person comfortableand give it to
them .com/joe-na...
Ignore nonverbal communication atyour peril .com/joe-navarro
Want more?Listen to the full conversation at .com/joe-navarro h#p://www.twi#er.com/33voices
...

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Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights
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Publié le 23 nov. 2012

Joe Navarro worked 25 years at the FBI, both as an agent and supervisor in the
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Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights

1. PRESENTS10 InspirationalMoments fromJOENAVARRO

2. Worked 25 years at the FBI,both as an agent andsupervisor in the areas
ofcounterintelligence andcounterterrorism.Recognized as one of the world’s foremost
authorities on reading non-verbal communications.
3. Exceptional leaders connectTO THE FEELINGSOF OTHERS .com/joe-navarro
4. How quickly you MOVE towards actionsTELLS THE CUSTOMERHOW MUCH YOU CARE
.com/joe-navarro
5. Stay innately sensitive andKEENLY OBSERVANT .com/joe-navarro
6. Our ability to interactwith other peopleIS OUR ABILITYTO READ THEM .com/joe-navarro
7. Our eyes reflect what we focus onAND REVEAL WHEN WE DISLIKE SOMETHING .com/joe-
navarro
8. When people hear something that bothers them, THEY COVER THEIR EYESAND PINCH THE
BRIDGE OF THEIR NOSE .com/joe-navarro
9. Eye contact is cultural,UNDERSTAND THE RULES .com/joe-navarro
10. When you fear something,reframe it by asking,“WHAT DO I FEEL CONFIDENT ABOUT?”and
focus on that .com/joe-navarro
11. Interviewing is effectivecommunication with a purpose,FRAME YOUR
QUESTIONSAPPROPRIATELY .com/joe-navarro
12. Give people psychological comfort,Identify what makes a person comfortableand give it to
them .com/joe-navarro
13. Ignore nonverbal communication atyour peril .com/joe-navarro
14. Want more?Listen to the full conversation at .com/joe-navarro
h#p://www.twi#er.com/33voices h#p://www.facebook.com/33voices

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