Employee Morale

 Making their spirits soar” Staff Morale and Motivation What is Morale?
Morale is internal feeling and it is inspired by the environment. It depends
upon the relations between expectations and reality. What is Motivation?
Motivation is an act of stimulating someone to get a desired course of
action
 3. “Making their spirits soar” Difference between Morale and Motivation
What is Morale? Morale is a composite of feelings, attitudes and
sentiments Morale is a group phenomenon What is Motivation? Motivation
is a function of needs and desires. Motivation is largely an individuals
willingness to work.
 4. “Making their spirits soar” Why is Morale Important? Make sure that
employees are interested in and appreciated for their work. High morale
yields higher productivity in an organization Employees’ spirits can easily
fall if their day-to-day responsibilities are monotonous or if they don’t feel
valued by their supervisors. Over time, this can translate into an
unmotivated and unproductive staff.
 5. “Making their spirits soar” Measuring Employee Morale • Surveys •
Periodic Interviews • Productivity • Turnover Rate • Absence Rate
 6. “Making their spirits soar” Morale in the workplace Good Morale •
Evidenced by: – Employee enthusiasm – Voluntary conformance with
regulations and orders – Willingness to co-operate Poor Morale • Evidenced
by: – Surliness – Insubordination – Feeling of discouragement – Dislike of
the job, company and associates.
 7. “Making their spirits soar” Esteem Belongingness Security Physiological
Motivational Theories • Maslow’s Hierarchy of Needs Job title Friends at
work Pension plan Organizational Examples Challenging job Salary Self
Actualization
 8. “Making their spirits soar” Equity Theory Employees evaluate their
treatment relative to the treatment of others Employee contributions to
their jobs What employees receive in return The perceived ratio of
contribution to return determines perceived equity
 9. “Making their spirits soar” 4 Steps Towards Motivation • Step 1 . Identify
What Motivates Employees What Most Employees want! 1. Good leadership
2. Clear goals and expectations 3. Accurate and timely feedback 4.
Interesting work 5. Challenges 6. Responsibility 7. Recognition 8. Respect
9. Fair treatment
 10. “Making their spirits soar” 4 Steps Towards Motivation • Step 2—
Identify and Address Barriers to Employee Motivation The Negative
Outlook You may often get negative responses if asked what motivates a
worker, you make get some negative responses like: “If you want to
motivate me, give me a raise.” “Don't ask my opinion if you don't want to
hear it.” “Promotion means more headaches. Who needs it?” There are
positive ways to counter these negative responses. Lack of Knowledge,
and Fear For example, fear stifles motivation when a new worker refuses to
 ask questions lest he or she seem incapable of doing the job. Supervisors
can remind new workers again and again that their questions are valued
and important and encourage them to ask
 11. “Making their spirits soar” 4 Steps Towards Motivation • Step 3—
Develop an Employee Motivation Program Motivation Program Composition
•Explain what the employee needs to do to meet expectations •Correction
works best when it is perceived as a partnership. •Monitor the employee's
progress with care •Meet frequently to review the plan and the employee's
conduct. •Provide encouragement, praise, and recognition •Disciplinary
measures (must be justified and removed upon improvement in
performance)
 12. “Making their spirits soar” 4 Steps Towards Motivation • Step 4—Add
Motivation to Employee Training 1. Get trainees involved right away 2. Keep
their attention focused 3. Give real life examples
 13. “Making their spirits soar” Motivating an Aging Workforce Middle-aged
and older workers need training and motivation to keep performing at their
best just as much as the younger ones. Do not ignore or sideline them. You
could be wasting some of your best workers. • Are generally experienced
and knowledgeable. • Tend to have a strong work ethic and take pride in
their work. • Often have superior judgment. • Tend to make fewer mistakes
than their younger co-workers. • Are among the most loyal to the
organization. • Are usually committed to quality and productivity
standards. • Often are more reliable and have better attendance records •
Tend to have better workplace safety records.
 14. Modified work schedulesJob enrichment and job redesign
Participative management and empowerment Management by objectives
Reinforcement/behavior modification “Making their spirits soar”
Strategies for Enhancing Job Satisfaction and Morale
 15. “Making their spirits soar” The Benefits of Employee Work Motivation
Improved Productivity Higher Quality of Service or Product Monetary
Savings Better Employee Retention Rates Pleasant Work Environment