Computer information system

Group Project – Mis105

Faculty- Md. Lutfor Rahman
Section-25

NO. Name ID
01 Md. Mushfiquzzaman 1420293030
02 Md. Ibrahim Khalil 1610256030
Eshan
03 Niloy neogi 1612631030
04 Tasnia mustazir 1712376630
05 Zinnat islam 1612441630
06
07

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 Table of Content

No Title Page
1 Letter of acknowledgement 3
2 Executive summary 4
3 introduction 4-6
4 Impact of the management information system 6-9
5 Challenges facing without Having MIS in place 9

6 Name of the departments with activities of each 10- 15

departments of “abc” restaurants

7 Identify the list of MIS report each department needs 16-18

for smooth operation

8 List the cross functional report need to monitor operation and 18-20
profitability

9 Sample data for “ABC” restaurants (daily sell products) 21

10 Sample data for “ABC” restaurants (weekly sell products) 22

11 Sample data for “ABC” restaurants ( monthly sell products) 23

13 Sample data for “ABC” restaurants (monthly salary) 24

14 Conclusion 25-26

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Letter of Submission,
April-12-2018

Lecturer,
School of Business
North South University
Bashundhara Residential Area, Dhaka-1213

Subject: Submission of Mis 105 group project.

Dear Sir,

We have completed our project report for mis-105 course. We have found
immense pleasure doing this project. You have given us the chance to explore our
potentiality and seek knowledge by doing this project. . It would be impossible to
begin any acknowledgement without appreciating Almighty. We want to
specially thank you honorable course Instructor, Md. Lutfor Rahman (Mlr1) for
your patient guidance and immense support. You are a remarkable mentor with
excellent teaching skills and finely designed course outline which answered most
of our problems. We have tried our best to prepare the project as per your
requirement within the due date. We hope that you will like our project and
forgive our limitations. We were assigned to prepare a daily, weekly and monthly
report to understand the business health and financial status of the business. We
tried our level best to include all the key concepts, relevant information and
explanations of the Budget schedules.
We are submitting the report with the hope that it will fill up your satisfaction.
We found the process of compiling the report both interesting and challenging.
We hope that we covered all that was required .We will be glad and delighted if
you make any kind of criticism about this project and would like to know your
thoughts and views regarding the report.

Sincerely,
Md. Mushfiquzzaman, Md. Ibrahim Khalil Eshan
Niloy neogi, Tasnia mustazir, Zinnat islam

3
Executive summary
All of our company restaurants utilize computerized management information systems, which

are designed to improve operating efficiencies, provide restaurant and Support Center

management with timely access to financial and operating data and reduce administrative time

and expense. With our current information systems, we have the ability to query, report and

analyze this intelligent data on a daily, weekly, period, quarter and year-to-date basis and

beyond, on a company-wide, regional or individual restaurant basis. Together, this enables us

to closely monitor sales, food and beverage costs and labor and operating expenses at each of

our restaurants. We have a number of systems and reports that provide comparative information

that enables both restaurant and Support Center management to supervise the financial and

operational performance of our restaurants and to recognize and understand trends in the

business. Our accounting department uses a standard, integrated system to prepare monthly

profit and loss statements, which provide a detailed analysis of sales and costs, and which are

compared both to the restaurant-prepared reports and to prior periods. We have satellite

technology at the restaurant level, which serves as a high-speed, secure communication link

between the restaurants and our Support Center as well as our credit and gift card processor.

INTRODUCTION
Businesses use information systems at all levels of operation to collect, process and store

data. Management aggregates and disseminates this data in the form of information needed to

carry out the daily operations of business. Everyone who works in business, from someone

who pays the bills to the person who makes employment decisions, uses information systems.

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A car dealership could use a computer database to keep track of which products sell best. A

retail store might use a computer-based information system to sell products over the Internet.

In fact, many businesses concentrate on the alignment of MIS with business goals to achieve

competitive advantage over other businesses.

The role of the MIS in an organization can be compared to the role of heart in the body. The

information is the blood and MIS is the heart. In the body the heart plays the role of supplying

pure blood to all the elements of the body including the brain. The heart work faster and

supplies more blood when needed. It regulates and controls the incoming impure blood,

processed it and sends it to the destination in the quantity needed. It fulfills the needs of blood

supply to human body in normal course and also in crisis.

The MIS plays exactly the same role in the organization. The system ensures that an appropriate

data is collected from the various sources, processed and send further to all the needy

destinations. The system is expected to fulfill the information needs of an individual, a group

of individuals, the management functionaries: the managers and top management.

Here are some of the important roles of the MIS:

 The MIS satisfies the diverse needs through variety of systems such as query system,

analysis system, modeling system and decision support system.

 The MIS helps in strategic planning, management control, operational control and

transaction processing. The MIS helps in the clerical personal in the transaction

processing and answers the queries on the data pertaining to the transaction, the status

of a particular record and reference on a variety of documents.

 The MIS helps the junior management personnel by providing the operational data for

planning, scheduling and control , and helps them further in decision-making at the

operation level to correct an out of control situation.

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  The MIS helps the middle management in short term planning, target setting and

controlling the business functions. It is supported by the use of the management tools

of planning and control.

 The MIS helps the top level management in goal setting, strategic planning and

evolving the business plans and their implementation.

 The MIS plays the role of information generation, communication, problem

identification and helps in the process of decision-making. The MIS, therefore, plays a

vital role in the management, administration and operation of an organization.

IMPACT OF THE MANAGEMENT INFORMATION SYSTEM

MIS plays a very important role in the organization; it creates an impact on the organization’s

functions, performance and productivity.

The impact of MIS on the functions is in its management with a good MIS supports the

management of marketing, finance, production and personnel becomes more efficient. The

tracking and monitoring of the functional targets becomes easy. The functional managers are

informed about the progress, achievements and shortfalls in the activity and the targets. The

manager is kept alert by providing certain information indicating and probable trends in the

various aspects of business. This helps in forecasting and long-term perspective planning. The

manager’s attention is bought to a situation which is expected in nature, inducing him to take

an action or a decision in the matter. Disciplined information reporting system creates structure

database and a knowledge base for all the people in the organization. The information is

available in such a form that it can be used straight away by blending and analysis, saving the

manager’s valuable time.

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The MIS creates another impact in the organization which relates to the understanding of the

business itself. The MIS begins with the definition of data, entity and its attributes. It uses a

dictionary of data, entity and attributes, respectively, designed for information generation in

the organization. Since all the information systems use the dictionary, there is common

understanding of terms and terminology in the organization bringing clarity in the

communication and a similar understanding of an event in the organization.

The MIS calls for a systematization of the business operations for an effective system design.

This leads to streaming of the operations which complicates the system design. It improves the

administration of the business by bringing a discipline in its operations as everybody is required

to follow and use systems and procedures. This process brings a high degree of professionalism

in the business operations.

The goals and objectives of the MIS are the products of business goals and objectives. It helps

indirectly to pull the entire organization in one direction towards the corporate goals and

objectives by providing the relevant information to the organization.

A well designed system with a focus on the manager makes an impact on the managerial

efficiency. The fund of information motivates an enlightened manager to use a variety of tools

of the management. It helps him to resort to such exercises as experimentation and modeling.

The use of computers enables him to use the tools and techniques which are impossible to use

manually. The ready-made packages make this task simple. The impact is on the managerial

ability to perform. It improves decision-making ability considerably high.

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Advantages

The following are some of the benefits that can be attained using:

 Companies are able to identify their strengths and weaknesses due to the presence of

revenue reports, employees' performance record etc. Identifying these aspects can help

a company improve its business processes and operations.

 Giving an overall picture of the company.

 Acting as a communication and planning tool.

 The availability of customer data and feedback can help the company to align

its business processes according to the needs of its customers. The effective

management of customer data can help the company to perform direct marketing and

promotion activities.

 MIS can help a company gain a competitive advantage. Competitive advantage is a

firm's ability to do something better, faster, cheaper, or uniquely, when compared with

rival firms in the market.

 MIS report help to take decision and action on certain object with quick time.

Objectives

Managers play a key role in any organization. They are responsible for taking decisions

appropriate to the need of the market. Information systems have become the main tool used by

managers in decision making. Managers perceive information as the driving force to achieve

success in any business. Hence there is a need for MIS as:

 Support of its business process and operations

 Support of decision making by its employees and managers

 Support of its strategies for competitive advantage-Gaining a strategic advantage.

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Characteristics

 MIS is mainly designed to take care of the needs of the managers in the organization.

 MIS aids in integrating the information generated by various departments of the

organization.

 MIS helps in identifying a proper mechanism of storage of data.

 MIS also helps in establishing mechanism to eliminate redundancies in data.

 MIS as a system can be broken down into sub systems.

Challenges facing without Having MIS in place

 Unable to control the creation and growth of record

 Increasing operating costs

 Unable to improve efficiency and productivity

 Unable to assimilate new records management technologies

 Difficult to ensure regulatory compliance

High litigation risks

 Risks for vital information

 Difficult & poor management decision making

 Impossible to preserve the corporate memory

 Unable to foster professionalism in running the business

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 Name of the departments with activities of each of the
department of “ABC” Restaurant
Restaurants are built of complex systems for buying, storing, preparing and selling food. The

well-being of a restaurant depends on its management information systems, which coordinate

everything from scheduling personnel to customer service. Restaurant management

information systems should make a restaurant more profitable as well as a better place for

customers to eat.

A restaurant may divided into some departments to make their business operates related

activities easier and if they apply MIS in their business then it will be more helpful for their

business and to make their business more profitable. MIS helps a business by improving

operating efficiencies and providing Support Center management. It also helps to gain timely

access to financial and operating data and to reduce administrative time and expense.

Food and Beverage Department:

The food and Beverage department provides food and beverage service to the hotel guests and

visitors through a variety of outlets and facilities. Examples include lounge, bar, coffee shops,

restaurants,, banquet services , room services and cake shop. Food and Beverage departments

-deals with:
 Production and services of food and beverages.

 Needs to work in close coordination with F.O

 Headed by Food and Beverage Manager:

 Service and Production are two sub-departments.

 Service supervises restaurants, banquet and bar Managers

 Food production is headed by a ‘’Chef’’

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Human Resource department:
Activities: The human resources (personnel and training) responsible for hiring, training,

orientation, wages and benefit administration, labor relations, employee relations and stuff

development. Staffing a restaurant can be tricky because demand for food will likely fluctuate

dramatically, often due to variables that one cannot track. Builds a weekly schedule to staff

restaurant in accordance with these variables, such as scheduling additional staff on Saturday

night if that is busiest shift. Compiles data about sales and employee hours to determine a

profitable ratio of employee hours to sales totals. Restaurant personnel training systems are also

vital to success, ensuring that employees know company protocol and systems and are capable of

delivering a high quality product. They adopt the MIS to make their activities of this department easy.

Such as they maintain the employee records by using internet, Multi-faceted training and diploma

programs, and Team member morale monitoring, Handbook, policy and procedure

development/implementation through the help of MIS.

Finance and Accounting Department:

Money is the lifeblood of your business. That’s why the restaurant makes sure your funds are

used and managed with the ultimate in care and consideration. Because we know that your

bottom line should never be at the bottom of the list.

Activities:
 The finance and accounting department maintain the financial statement and balance

sheet production and analysis.

 Processes the accounts receivable oversight and accounts payable

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  Audit regularly the property by corporate internal auditor

 Maintains the development and implementation of control systems

 Controls the budget development, review and approval and also the cash

management

 Statistical analysis and comparison with other restaurant

 Production and distribution of all reports requested by owners or their

representatives

Sales and Marketing Department:

The reflection of MIS is shown in their sales and marketing department’s activities.

Activities:

 Supervision by corporate VP of sales & marketing

 Guided development and implementation of marketing plan

 Advertising and marketing coordination

 Tools and systems for effective tracking and implementation of programs

 Reviews and approval of specific marketing strategies, programs, and print materials

(brochures, ads, flyers)

 Corporate reviews of monthly sales reports

 Assistance with recruiting, interviewing, hiring and development of sales staff

 Sales training via webinar

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Training Department:
The hospitality industry is a dynamic and multi-layered world of its own, and preparing your

staff for the challenges it brings is essential. ‘ABC’s all-encompassing and ongoing training

regimen, your people will have the knowledge and attitude to take your business far. This

restaurant organize some programmer and meeting to train the employees and the managers

and workers of all levels.

Activities:
 Guest Service Gold ®

This comprehensive training program from AHLEI, is designed to create service-oriented line

level employees who know how to engage with their guests and provide the best customer

experience possible. Core components include training, employee certification and property

certification.

 Supervisory Skill Builders

During this programmer of joint training, managers at all levels will be familiarized with

important subjects such as communication, time management, staffing and leadership. At the

end of the program, supervisors have the opportunity to take their CHS (Certified Hospitality

Supervisor) exam in conjunction with the AH&LA's Educational Institute

 True Hospitality Values

At ‘ABC’, we place high emphasis on this restaurants values. That’s why each and

every week they pick one of their True Hospitality Values to focus on. Every Monday

team members attend a brief lesson featuring questions and quotes that correspond with

the value

 Artistry Front Desk Training

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Front desk team members will embark on a four-hour journey towards mastery of their

positions. Attendees will learn incredible lessons on hospitality such as hospitality

fundamentals, teamwork and communication.

Technology and Telecommunication Service Department:

Activities:

 Franchise Standards

If one’s franchise has technology standards that must be met, as part of one’s management

agreement, they will provide guidance and management of any technology changes that are

needed to keep one in compliance and keep their guests satisfied.

 Telecomm

Finding the right voice service solution for one’s property can be a tricky task. They work

directly with voice and data suppliers as well as consultants to help find the best solution for

one. They analyze one’s current agreements and will make sure they are kept up-to-date and

renegotiated on one’s behalf, as needed.

 Communications:

‘ABC’ has partnered with Microsoft and use Office365 as their communications

platform. When the kitchen runs out of a food item, the cooks send out an ‘out of stock’

message, which will be displayed on the dining room terminals when waiters try to

order that item. This gives the waiters faster feedback, enabling them to give better

service to the customers. Other system features aid management in the planning and

control of their restaurant business.

 Guest Use Technology

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As guest use technology trends change and demands increase, it helps keep one’s restaurant

up-to-date while keeping an eye on budget and keeping in compliance with one’s Franchise

Brand Standards.

From the discussion about the departments and the activities of each of the departments of

restaurant we have been able to know that how do they manage their work and activities using

MIS. Such as the waiter takes an order at a table, and then enters it online via one of the six

terminals located in the restaurant dining room. The order is routed to a printer in the

appropriate preparation area: the cold item printer if it is a salad, the hot-item printer if it is a

hot sandwich or the bar printer if it is a drink. A customer’s meal check-listing (bill) the items

ordered and the respective prices are automatically generated. Also when the kitchen runs out

of a food item, the cooks send out an ‘out of stock’ message, which will be displayed on the

dining room terminals when waiters try to order that item. The executive support systems

function at the strategic level, support unstructured decision making, and use advanced

graphics and communications. Examples of executive support systems include sales trend

forecasting, budget forecasting, operating plan development, budget forecasting, profit

planning, and manpower planning. The decisions to be made in the area of managerial control

are largely dependent upon the information available to the decision makers. Advantages of an

online computer system: Eliminates carbon copies Waiters’ handwriting issues Out-of-stock

message Faster feedback, helps waiters to service the customers. The management system

should be an open system and MIS should be so designed that it highlights the critical business,

Operational, technological and environmental changes to the concerned level in the

management, so that the action can be taken to correct the situation.

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Identify the list of MIS report each department needs for smooth
operation
Restaurants are built of complex systems for buying, storing, preparing and selling

food. The well-being of a restaurant depends on its management information systems, which

coordinate everything from scheduling personnel to customer service. Restaurant

management information systems should make a restaurant more profitable as well as a better

place for customers to eat. In the below all the departments help for the smooth operation of

the restaurants. We have implemented satellite technology at the restaurant level, which

serves as a communication link between the restaurants and our Support Center as well as our

credit and gift card processor. We are in the process of implementing technology that will

interface every restaurant management information system with the management information

systems at our Support Center.

Point of Sale Systems: Every restaurant needs a strategy for taking orders,

delivering information to the kitchen and charging customers for their food. These systems

can be as simple as handwritten notes or as complicated as computer systems that send orders

to the kitchen and tally sales for each server. Simple systems are less prone to technical

difficulties, but they cannot process information as efficiently as smoothly functioning

computer systems. Restaurant point of sale systems should also include infrastructure for

processing credit card payments. All of our company restaurants use computerized

management information systems, which are designed to improve operating efficiencies,

provide restaurant and Support Center management with timely access to financial and

operating data and reduce administrative time and expense.

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 Communication Systems: Restaurants depend on communicating information

between different divisions, such as servers relaying orders to kitchen staff and kitchen staff

letting servers know that their orders are ready. In addition, restaurant communication

systems should enable staff to connect finished meals with the customers who ordered them,

and convey details about special requests and special needs. Restaurant management must

also develop information systems for communicating with both the front and the back of the

house about issues such as low stock on particular menu items or ingredients.

Human Resources Management System: Staffing a restaurant can be

tricky because demand for food will likely fluctuate dramatically, often due to variables that

you cannot track. Identify any variables you do observe that influence traffic in your

restaurant, such as weather and day of the week. Build a weekly schedule to staff your

restaurant in accordance with these variables, such as scheduling additional staff on Saturday

night if that is your busiest shift. Compile data about sales and employee hours to determine a

profitable ratio of employee hours to sales totals. Restaurant personnel training systems are

also vital to success, ensuring that employees know company protocol and systems, and are

capable of delivering a high quality product. Write a comprehensive employee manual

detailing information that each member of your staff should know.

Financial Management Systems: Restaurant financial management systems

should navigate issues of cash flow and keeping track of costs. A restaurant needs sufficient

cash flow to buy supplies and pay employees, or it cannot continue to function. In addition,

restaurants need to earn profit by controlling costs and maximizing revenue. Restaurant

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financial management systems should include cash flow projections forecasting income and

expenses for upcoming months, and developing strategies to compensate for cash flow

shortfalls such as a business line of credit or business credit card.

The management system should be an open system and MIS should be so designed that it

highlights the critical business, operational, technological and environmental changes to the

concerned level in the management, so that the action can be taken to correct the situation. To

make the system a success, knowledge will have to be formalized so that machines

worldwide have a shared and common understanding of the information provided. The

systems developed will have to be able to handle enormous amounts of information very fast.

5. List the cross functional report need to monitor

operation and profitability

Cross Functional Report:

cross functional terms are the right mechanism to rapidly respond to changing market needs.

In practice, most functionally aligned organizations have been less than successful in

incorporating cross-functional project team structures into their hierarchical organizational

structure. In traditional hierarchical organizations, each functional area works in isolation on

their part of the process and then passes the activity to the next department in a serial

decision-making process. A cross-functional project team is typically comprised of people

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from all functions who, at one time or another, are involved in the design

implementation/manufacturing, and marketing of the product.

Key Factors of Successful Cross-Functional Project Teams.

Project sponsorship and upper management support: The project sponsor

requests the project and holds the budget and resources for getting the project accomplished.

This person typically presides over all the functions/departments participating in the project.

In addition to full commitment of the project sponsor, management support from all affected

areas is crucial in order for the team to have the time, resources, and recognition to

accomplish their goals. Project goals/scope: The project's merit to the organization and its

link to corporate strategy and objectives must be clear to the entire organization and

particularly to the project team. It is critical that the project has some level of importance and

is not viewed as trivial. Clearly identified project goals, scope, and objectives are a way of

communicating the desires of the project sponsor to the steering committee, the project team,

and the organization as a whole. The project leader and team are ultimately responsible to the

project sponsor, and need to be aware of what the sponsor is expecting the project to

accomplish. Each team member must fully understand the goals, scope, and objectives and

these must be tested often to ensure that the project remains on target. Leadership a positive

relationship exists between overall leadership effectiveness.

Membership/Resources Adequate team staffing and members with complementary skills are

critical to the success of any cross-functional project team. The project leader should provide

a team-member profile and time commitment estimate and work with the functional

department managers to identify suitable members of the team. Managers are more likely to

be supportive of staff involvement if they perceive team involvement as a privilege. Impact

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on their department.

Communication: Communication is key to breaking down functional and physical

boundaries when cross-functional teams first form. Good communication with a high level of

trust, honesty, and respect for others is critical in building and maintaining high team

performance. Communication must be maintained with members as individuals and as a

team. Adequate internal and external communication systems must exist or be created.

Team Authority/Autonomy: Successful teams have high levels of internal and external

decision-making authority. They must have both authority and accountability to accomplish

their task.

Performance/Reward System: Cross-functional team members’ performance must be

evaluated and rewarded within the team context and with equal weight to the work they do

outside of the team/project. Clearly identified individual job responsibilities and performance

and understood with all members of the team and their managers. Leaders must take an

active role in providing support and recognition to members for not only project progress, but

also teamwork and team-building efforts.

Profitability: A profitability ratio is a measure of profitability, which is a way to measure a

company's performance. Profitability is simply the capacity to make a profit, and a profit is

what is left over from income earned after you have deducted all costs and expenses related

to earning the income. The formulas you are about to learn can be used to judge a company's

performance and to compare its performance against other

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Sample data for “ABC” Restaurant

ABC Restaurant
Daily Sales Of Products
SL Item Name Unit Unit Price Total Price
1 Chicken Burger 30 120 3,600
2 Pasta-Oven baked 30 229 6,870
3 French Fry 25 99 2,475
4 Soup 10 189 1,890
5 Set Menu 25 129 3,225
6 Salad 5 229 1,145
7 Chow Mein 10 229 2,290
8 BBQ Chicken Pizza 40 369 14,760
9 4 Season Pizza 40 369 14,760
10 Coke 150 30 4,500
11 Sprite 120 30 3,600
12 Water 60 15 900
TOTAL 60,015

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 ABC Restaurant
Weekly Sales Of Products
SL Item Name Unit Unit Price Total Price
1 Chicken Burger 210 120 25,200
2 Pasta-oven baked 210 229 48,090
3 French Fry 175 99 17,325
4 Soup 70 189 13,230
5 Set Menu 175 129 22,575
6 Salad 35 229 8,015
7 Chow Mein 70 229 16,030
8 BBQ Chicken Pizza 280 369 103,320
9 4 Season Pizza 280 369 103,320
10 Coke 1050 30 31,500
11 Sprite 840 30 25,200
12 Water 420 15 6,300

TOTAL 420,105

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 ABC Restaurant

Monthly Sales Of Products

SL Item Name Unit Unit Price Total Price

1 Chicken Burger 900 120 108,000

2 Pasta-oven baked 900 229 206,100

3 French Fry 750 99 74,250

4 Soup 300 189 56,700

5 Set Menu 750 129 96,750

6 Salad 150 229 34,350

7 Chow Mein 300 229 68,700

8 BBQ Chicken Pizza 1200 369 442,800

9 4 Season Pizza 1200 369 442,800

10 Coke 4500 30 135,000

11 Sprite 3600 30 108,000

12 Water 1800 15 27,000

TOTAL 1,800,450

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 ABC Restaurant

Monthly Salary

SL Name Salary

1 Sajed Rahman(Manager) 35000

2 Raihan Sajib(Chef) 25000

3 Sujon Ahmed (Ass. Chef) 20000

4 Nahian Hossain(Ass. Chef) 18000

5 Rifat Hasan(Waiter) 8000

6 Sakib Ahmed(Waiter) 8000

7 Monir Hossain(Waiter) 7000

8 Jony Hasan(Waiter) 7000

9 Sohel Islam(Kitchen Helper) 6000

10 Shakil Islam(Cleaner) 5000

11 Ripon Khan(Dish Washer) 5000

12 Shopon Uddin(Dish Washer) 5000

TOTAL 149,000

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Conclusion: Management information system, or MIS, broadly refers to a computer-

based system that provides managers with the tools to organize, evaluate, and efficiently

manage departments within an organization. In order to provide past, present and prediction

information, a management information system can include software that helps in decision

making, data resources such as databases, the hardware resources of a system, decision support

systems, people management and project management applications, and any computerized

processes that enable the department to run efficiently. Since tourism is now growing all over

the world, the role of hotels is becoming greater than before. Management Information Systems

refer to systems that use information technology for the collection and communication of information

used in the operation of the restaurant. There are several types of MIS that can be used by restaurants,

which help in providing an organized approach to the information of the restaurant to allow the

management to make tactical, strategic, and operational decisions [8]. The main purpose of the MIS

is to design, as well as, implement processes, routines, and procedures that will provide detailed

reports in an accurate manner. Modern computerized systems, found in a management information

system, gather relevant data within and outside the business. The data that has been obtained

undergoes processing and integration before being stored in a centralized database Restaurants take

a big place in the market, so using manual system may lead to erroneous management.

Therefore, using a computerized system is more efficient. This system can't operate alone in a

hotel because it concentrates mainly on reservation processes. The system needs an accounting

system and a management information system so it can serve all the needs of the hotel

effectively. MIS, broadly refers to a computer-based system that provides managers with the

tools to organize, evaluate, and efficiently manage departments within an organization. In order

to provide past, present and prediction information, a management information system can

include software that helps in decision making, data resources such as databases, the hardware

25
resources of a system, decision support systems, people management and project management

applications, and any computerized processes that enable the department to run efficiently.

26